Feature Requests

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Hello all - this is in QA. Should be out sometime this (4th) quarter!

Hello all,

We are working on prepping to add some much-needed conditions. Here is what we've honed in on for our next round of trigger and tag automation enhancements. We may not get to all of them in the next round, but as of now, we're trying to.

• Review left (good, bad, star count, etc.)
• Door lock code (has, doesn't have)
• Optional surcharges (picklist)
• Discounts (used a discount code, had a discount applied)
• Check-In Time (is standard/non-standard)
• Check-Out Time (is standard/non-standard)

It's not in development yet, but we're actively planning for it. Thanks for your patience.

-Shawn

It's in QA! Should be out sometime this (4th) quarter.

We would love the ability to bring the Airbnb infant count over to Ownerrez so we could build triggers off of this. Infants often require special considerations such as pack&play, crib, sound machines, toys, crib sheets etc. This is something we want to automate a message to send to guests asking if they need anything special at the property or set up at their arrival. It's easy to miss these infants and get a surprise when they arrive at 10pm and need a special setup we hadn't clarified prior. This would be visible in the guest count as adult/child/infant/pet as well as a criteria for triggers we can select on. Thanks

We would love to have the ability to send a follow up request to our guests if they have not reviewed the property after 5 days. Currently we also have a next day notification go out asking for them to review us but some guests already have so it would be great to have the condition here as well. I know this has been asked for for years now, can we get this added as a feature for trigger conditions? Thanks

We need to be able to assign Status to bookings that affect how they appear on the calendar.  This goes beyond tags and what one can do with them.

I understand that an unpaid booking is assigned a Pending status within OwnerRez, but this is 'under the hood' and not controlled by us, the user.

What I want to be able to do is have a booking that I can mark in the following way:

I would use the word 'Pending' for this, but I already understand that OwnerRez has used that definition for a booking status, as mentioned above, so in its place I would suggest the word 'Tentative'.

I would like to be able to have a booking, the paid status of which is irrelevant for this purpose, be able to have a status of Tentative. This means that the booking shows up on MY calendars, but not publicly displayed availability calendars, with a 50% screened colour of a normal booking, and if a Request, Inquiry or Booking comes in, or I am creating a quote or booking for those dates, that would clash with the Tentative one, OwnerRez alerts me to that fact. But OwnerRez would not stop me from quoting or creating another booking that overlaps the tentative booking dates.

Reason behind the request, and explanation of the use of the feature:

I often accept bookings across my three properties without committing to a particular property. In other words, I commit to the guest, for the dates we agree on, but not which property they will be in. I accept the booking with the understanding that I can move the guest as I need or see fit, as my calendar fills up.

Here's an example: I give a guest a special discount on a stay, with the understanding that I get to decide in which property they will be. I will make that determination only after I get other bookings which will narrow down my preferred choice for which property the guest will be in. If I have committed to the guest a one week booking in January, and I have the entire month of January available at all three of my properties, I don't want to block ANY of them off from another guest booking a one-month or two-week stay if they want it. I would prefer to have all of the properties showing as open, so if I get a couple of one month bookings that fill two of the properties, then I can move the Tentative booking to the third property and only THEN lock it down at that property, at which point I would change the Status to be Confirmed.

If I had my choice, I would really like to see the 'Pending' label removed from unpaid bookings, and them be given another label instead, for example 'Unpaid' and that I would have a pop-up Menu on the booking details which allows ME to mark bookings as:

Tentative
Pending
Confirmed

Or any other Status or Label I would like to use (this should be a user controllable feature) however all of them should show up on the calendar as I described above, without blocking dates, unless/until the status is changed to Confirmed, in which case it would show up on public calendars and block the dates in the current manner.

With a feature like this, ALL OwnerRez users should be able to schedule various bookings as they see fit, in a manner that provides more control and flexibility for the user, but would still reasonably prevent them from making double bookings.

The alternative is that as things are right now, I have bookings that I have to track that are not listed anywhere on my booking calendar, and I have to manually track them and ensure that I accommodate them. My booking software should do this for me.

What we need is to have a discount apply for a certain length of time, but leave the rest of the quote intact, and still bookable.

Sending a quote with an included discount with an expiration of, say, two weeks, is problematic, because the guest should still be able to book the quote without the discount, even after the two weeks for the discount has expired.

So the discount within a quote should have an expiration period, and the quote itself should have a longer, separate expiration period.

Or am I misunderstanding something?

We just experienced a guest who booked through Airbnb with a Flexible cancellation policy months ago, and now that their trip is a few days away, cancelled their Flexible booking and then immediately re-booked as a Non-Refundable booking through Airbnb at our current lower rates (synced through PriceLabs) and using the Airbnb 10% off non-refundable discount, costing us a significant amount of money.

We believe this may be the latest tactic by travelers, to book Flexible first and then re-book non-refundable close to their travel dates and both guarantee their dates, maintain their flexibility, and save money. Using this methodology, guests could book during primetime and not worry about the price when booking Flexible and anticipate owners to lower rates for last minute bookings, and save tons of money by finally booking at the lowest rates offered by owners.

In order to combat this, we would like to request the following feature(s) in OwnerRez to prevent recurrence:

1. The ability to select what to do in the event of a fully refundable cancellation, such as options to:

a. Open the dates immediately and use current daily pricing (this is what currently happens)

b. Open the dates immediately and use the same pricing that was originally booked - I believe for this, OwnerRez would have to permanently record the originally booked daily prices, which I believe it already does in order to calculate the total rent recorded for the reservation. Or if not, simply use the total rent applicable to the cancelled reservation and evenly divide it across the number of days of the cancelled reservation.

c. Open the dates immediately and raise/lower the daily current pricing by a certain % - this would prevent others from trying this same tactic, if prices are suddenly much higher than when a booking was originally made

d. Open the dates immediately and raise/lower the daily current pricing by a certain %, with the ability to select if the dates are within a certain upcoming time range  (e.g. within 2 months, 3 weeks, 4 days, etc.) - this would allow to customize settings for last minute cancellations or farther out cancellations (this would be our most preferred feature request)

e. Automatically create a block for the same dates which were just automatically cancelled - this would give time for the owner to log in and adjust prices manually, or allow time for a pricing third party, like PriceLabs, to update the pricing for the re-opened dates, at appropriate rates

Any update on this new layout/feature set? 

We need this feature asap to continue to grow! Especially on the inbox I need to be able to allow staff to filter and select only the properties they are responsible for when responding to messages. Without this feature we will continue to miss notifications. Please update soon!

I posted this as a similar request from "automatic tags". I need automatic reminder and reoccurring messages. it would be nice to get reoccurring messages setup. This way we can setup a message trigger/template that says "email this guest every day at 9am to pay their security deposit until it is paid". That is the simplified use case but what we need would be more flexibility overall.

The ability to have an automated tag associated with a surcharge is our #1 pain point with OR.  We would love to know what your timeline is on this upgrade. Thanks!

Hey Diana,

You can export the information you're looking for by exporting your Bookings List view. To do this, go to the Bookings tab in the OwnerRez menu bar, then select List on the far right (assuming you're not already in List view):

Once you're on the list view, use the Filter option to tell the system what date ranges to encompass, or whatever other preferred filters you'd like to sort by:

Next, use the Export button to export that file. You can either download to excel using the Export button alone, or us the dropdown arrow to choose your file preference:

When downloading the contact list for mailing addresses, phone numbers, email addresses, it would be nice to have listing site and property they guest stayed at, if they stayed at more than one property would be nice to have that listed as well. 

It would be nice to be able to have tag automation on the contact level and not just the overview level. 

Hello! It would be a great addition to have auto tags change with the booking changes.... Here is a real example... Security Deposits.... If a guest books on VRBO they are forced to schedule a security deposit and i have it setup for displays "security deposit paid tag". When an AIRBNB guest books it shows "security deposit not paid yet".... Great but there is a problem..... 3 days later when the guest pays the security deposit via email reminders, the tag never updates to "paid" because the current V1 solution only checks/works "on booking" and not at a regular basis. It would be great if the auto tags updated... hourly?... so that as guest change, it changes....

On a similar topic, it would be nice to get reoccuring messages setup. This way we can setup a message trigger/template that says "email this guest every day at 9am to pay their security deposit until it is paid"...

I just had a guest via Airbnb inquire if one of my units would accommodate their super-sensitivity to noise, so I looked them up and read their reviews and reviews of them, and found a number of negative ones going both ways on various issues. My passive solution to blocking them without any potentially unpleasant reply from them was to block the dates they inquired about so that if they do go to book, they will find them unavailable.

Nevertheless, I just looked for this because I would also like to make sure that no guests I tag as problem guests can book, either via Airbnb or direct.

It frankly doesn't make sense to me that this can't be done. Via Airbnb, each guest has an ID #, so I can only imagine that's how it's done.

And it does seem that if Airbnb can do it for non-API connected hosts, what can be the difference — since that blocking originates from Airbnb, not OR? Something isn't computing.

Regarding bad guests trying to book direct, 99% of the time they're going to be going by the same names, email addresses and phone numbers, so I can't see how variables in those regards would typically be an issue. It also seems that OR's database software has an ID for each guest to go by in order to block them.

This would help with marketing so much!

and SMS to all in house guests - that a tornado is on it's way
I have a custom field that has location of emergency kit 

When a weather issue comes up like a hurricane or snow storm, we need to email our upcoming bookings to let them know all is well.  An option in the Booking-Liste view where you can send it to ALL or selected homes for upcoming bookings and click - Email would natively allow us better communication for disasters.

Hello! 

Loved your video and I was able to install the app on all of my previous phones, namely pixels. Just upgraded to a pixel 9 pro fold and none of the options work for me to add the app to my home screen. Super worried about this because I use the app almost daily! Is there anything that I need to do differently for this new phone? 

 

Alisa

Hey Alisa,

Do you not have the ellipsis/options menu as described here on that Pixel 9? If you're still having trouble, please write to us at help@ownerrez.com with a screenshot of your mobile browser view when you're on app.ownerrez.com. We'll be happy to take a closer look at the Helpdesk!

This would be great to fix soon. As of now, if I change both OwnerRez and Airbnb to charge "per pet", the next time the properties sync, OwnerRez will revert Airbnb back to a "per stay" policy.

Hello! 

Loved your video and I was able to install the app on all of my previous phones, namely pixels. Just upgraded to a pixel 9 pro fold and none of the options work for me to add the app to my home screen. Super worried about this because I use the app almost daily! Is there anything that I need to do differently for this new phone? 

Alisa

Is there a chance that other OTA payments are on the roadmap to be included in this awesome feature? Maybe BDC?

Hello,

I would love to be able to create a discount or surcharge based on guest tags, please.

Thank you,

Angela

Hi there,

I once used a booking platform that had a very advanced feature to set up seasons and more specifically - recurring seasons. This site would allow owners to program recurring seasons (including nightly minimums, rates, rules, etc.) all based on weekends and months.

As of now, you can only program recurring seasons in Owner Rez by entering the exact month and day for the season to be repeated. the obvious problem is Ex: January 1st this year may start on Monday, which would be fairly cheap to book. But next year January 1st could start on Saturday, which would make it much more expensive for a weekend stay. Just an example.

It would be very helpful to program seasons as - from the 1st weekend in March to the 3rd weekend in April. Again, just to set an example.

Thanks!

Hi,

I'd love to see the ability to edit the Renter agreement beyond just the blue box.

There are some pages we'd like to get rid of while others we'd love to add.

It would be great if we could cut and paste a quote into the message area of an inquiry, and have it look professional.  I don’t necessarily need to change the booking cost, just to show the guest the amount.  I often get inquiries from guests that are new to VRBO and need a little more hand holding this way.  If the book button doesn’t work, then perhaps the cut and paste option should not include it.

That way if we need to adjust the price I can also showcase that in a professional manner even if I have to change the pricing after the reservation comes in.

That is what I did. The problem is not all the fields were copied and rooms and photos were missing. Ended up just importing multiple times from AirBnB.

Then making changes that apply to all of them.

Just suggesting IMO would be an improvement.

Would duplicating that main property work for you? Once duplicated, you can edit the differences. This article gives more details:

https://www.ownerrez.com/support/articles/add-new-property#duplicate