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[Another topic was closed as a duplicate of this topic (Feature Request: Native Translation Support for International Guests)]
I know it is kind of minor, but it can lead to confusion -- Airbnb supports "texting-style" emoji reactions (e.g. when someone marks another message with a "thumb-up" emoji). It looks like OR ignores these, which is not ideal.
Is there any update on this?? If you're not going to release it soon, at least provide the necessary APIs and example code.
Just voted for this, thank you!
I know others have mentioned wanting check in times based on season. I was wondering if this feature request could be included in with the other seasonal request because to me, they will be used in similar ways--or at least I can see how the overlap of coding might exist. However, I was told this was unique enough to ask as a new feature request.
I don't often have a guest take me up on an offer to check in early for a fee but I do often have guests who request to check in an hour earlier than standard. The only way to manage this currently is to manually go in and change their check-in time on the booking. The new tags you have created allow for automation of this with a tag that prompts population of the field code for a different check in time. However, this does not quite meet all of my needs.
Right now, I have two check in/out times that are based on if there are same day check in/outs on either side. I had to create many message templates to cover all of these scenarios based on season and arrival/departure gap and manually type in the check in and check out times since the field code would not work in these scenarios. It would be nice if this was also automated via a tag or some other condition so that I don't have 5 different templates and triggers.
For example, I have created a tag for 11am standard check out and 10am same day booking check out. I can set up the 11am standard tag with automation to meet the conditions I have (departure gap (bookable) is more than 1 night and check-out status is standard), but the 10AM check out for same day bookings does not have the conditions I need. There is only "standard" or "late" check-out status. No "early". And even then, these tag automations are not yet set up to change the field code for those times because these times are based on departure or arrival gaps or seasons, not a time that was manually changed on the booking.
Hope that makes sense!
Agreed! I find that my personal message gets lost in the shuffle of all the emails they receive right after booking.
Agreed! I currently have a trigger set up to send a message to my guests immediately after they have signed the Rental Agreement, but I'd like to have a template scheduled for a few hours later or even the next day so I can modify with a nice response to their guest comments if desired, and I can only do that if there's a lag. As it is, the "Rental Agreement" option for triggering is only available immediately. I am not even able to schedule it.
Hey Ryan,
Gap rules are only acknowledged by bookings, not blocks. This should be remedied when we add owner stays as reservations, not just blocks. If you're interested in following that Feature Request, you can vote it up and add yourself as a watcher here:
https://www.ownerrez.com/forums/requests/owner-stay-reservations-not-just-blocks
I posted the Recurring Expenses feature request in the FB group and got some traction. We can’t control their dev timeline, but voting is the one lever we do have, let’s blow this one up so it gets prioritized.
I'd like to add on to this as it seems this has merged with all of the other similar requests, but my situation is a little different. I don't often have a guest take me up on an offer to check in early for a fee but I do often have guests who request to check in an hour earlier than standard. I manually go in and change their check-in time on the booking and the new tags allow for automation of this with a tag that prompts population of the field code for a different check in time. However, this does not quite meet all of my needs.
Right now, I have certain check in times that are based on if there are same day check in/outs on either side. Some have this by season. I had to create many templates to cover all of these scenarios based on season and arrival/departure gap and manually type in the check in and check out times since the field code would not work in these scenarios. It would be nice if this was also automated via a tag or some other condition so that I don't have 5 different templates and triggers.
For example, I have created a tag for 11am standard check out and 10am same day booking check out. I can set up the 11am standard tag with automation to meet the conditions I have (departure gap (bookable) is more than 1 night and check-out status is standard), but the 10AM check out for same day bookings does not have the conditions I need. There is only "standard" or "late" check-out status. No "early". And even then, these tag automations are not yet set up to change the field code for those times because these times are based on departure or arrival gaps or seasons, not a time that was manually changed on the booking.
I know others have mentioned wanting check in times based on season. First we were told this wasn't available because the other channels didn't offer it. However VRBO has had this for a while now and I am wondering if this feature request could be included in with the other seasonal request because to me, they will be used in similar ways--or at least I can see how the overlap of coding might exist.
Hey Shannon,
I would suggest creating a new Feature Request for your use case. You can do that here:
https://www.ownerrez.com/forums/requests
Hi Team,
I’m fairly new to the short-term rental industry, but I recently hosted a group from Germany and noticed a gap in the platform. The reservation came through Airbnb, and I wasn’t aware that Airbnb was translating our communication until I saw the full conversation in German on OwnerRez. Similarly, the guest left a great review which appears translated on Airbnb but not on my hosted OwnerRez site, the review displays entirely in German.
I was able to respond by including an English translation in my reply, but it would be incredibly helpful if OwnerRez offered native translation support for guest communication and reviews. Houston receives international travelers, and with the 2026 World Cup on the horizon, we expect even more global visitors. This feature would enhance the experience for both hosts and future guests.
Thanks for considering,
Louis
Ah, the Bookings page ribbon view. That one cannot be changed at this time. My apologies, I thought we were discussing widgets on your Hosted Website.
We'll leave this request open to garner more votes! Feel free to share this request with likeminded users who would be willing to give it an upvote if they agree!
We agree wholeheartedly with Kim E. We love OwnerRez but we also love REI Hub. REI Hub is much better suited for those who own rental properties than QuickBooks, and I use QuickBooks for a couple of other business. An REI Hub integration would be a great complement to OwnerRez.
How do you do this? When you pull up the main booking ribbon dashboard. Todays date is always very pale yellow and I would like to change the color.
I can't believe this feature doesn't exist. Is the only work-around to have two people share the primary login?
Hey Matt,
If that Staff user needs access to your Billing page, the answer is yes for the time being.
We have plans to offer an option of showing or hiding Billing from full access Staff members as desired. That goes into development in the coming weeks.
The rest of what is mentioned in the original request (things like team access, API, account fields) have already been released to production since this request was first written.
Hi Kelly,
You should be able to change the color of "Today" on any Booking / Inquiry widget or any Calendar widget. Is it the Availability / Search widget you'd like to see this added to?
When I use the autogenerated codes, the usage log gets deleted in the Schlage app after the guest checks out.
But sometimes I need that log if there is a dispute and I need to see when the guest came in. Maybe you can add the guest name to the existing logs in Ownerrez (they just show some weird code right now)
Currently, OwnerRez does not properly link to Youtube to allow for view counts.
I request linking the view count so we can accurately see how many views our videos get when guests click the video on the carousel on our website
Response from OwnerRez when I initially asked: According to YouTube's documentation, watching the video only adds to the view count if the YouTube play button is clicked. When viewing a video from the photo carousel we automatically load and play the video, creating a customized view. We don't have a way to use the normal YouTube embed.
I’m writing to raise a serious concern about what I believe is an engineering flaw in your system. I recently attempted to change my Prime Summer settings from a 7-night minimum stay with Saturday arrival/departure to a more flexible 3-night minimum with arrivals and departures allowed on any day.
I made this change on the rate calendar, and there was no indication that additional settings—such as changeover restrictions—needed to be updated separately. As a result, for two full weeks I had no bookings and ultimately lost a significant amount of revenue before discovering that the Saturday changeover rule was still blocking reservations.
In my opinion, if a user updates the minimum night stay on the rate calendar, the system should either:
I’m unsure how this can be resolved after the fact, but I believe this reflects a serious usability flaw that should be addressed to prevent future losses for other hosts.
Thank you for your attention to this issue—I look forward to your response.
I agree,
I just took a call from my VRBO account manager. He said that VRBO can have a variable or seasonal cancellation policy.
Low Season (April - December): Relaxed 14-day cancellation policy
High Season (December - April): Moderate 30-day cancellation policy
Can OwnerRez have a variable cancellation policy for my different channels, such as VRBO?
Please respond with an ETA on this feature.
THank you, Tim
Wishlist: being able to select multiple templates or triggers, then [SAVE & Exit] would move to the next selected one. So helpful when we have to make multiple edits due to a single change from an OTA.
In the current environment where much more frequent changes needs to be made to these content areas, knowing when they were last updated would be immensely helpful. If an OTA makes a change we probably need to make changes as well, especially to Channel messages. Being able to see which ones we did and didn't do...priceless.
Even making seasonal changes to description content, important to do and having the last changed date would be very valuable there.
We need guidance from OR on AI. There is so much out there. I don’t want to jump on something that ends up not being considered by OR. I just saw a new product called vendoroo. Seemed good but there is so much more. OR has so many integrations now but there should be a way to rate and comment on them.
We need our community to chime in. Crowd source our knowledge and we can move forward together.
We do not have a unified INBOX yet.
A true unification would be EVERY communication in the same place.
If you wanted to visualize that, it would be a spreadsheet with 6 or so columns
Priority - Date - Time - Source - Message - AI Summary
This would also include phone call transcriptions
I know it is available.
I saw it in Track PMS tnsinc.com
This would be so helpful.
Please, folks - vote on it.
We were promised this already beginning of 2023 when we signed up with Ownerrez, it was supposed to come very soon....and still nothing...this was one of the reasons we signed up with Ownerez as this was a feature promised and all previous PM softwares had this feature included.....it is very important!
Thank you
I would be interested to hear how you accomplished some of what you described it is interesting. I understand the desire for OwnerRez to be the source of truth, I think we all have a wishlist that would help us get there. I do wonder though how many of their customers use hubitat though as I feel like most or many property owners end up with another subscription that they pay for instead of the more DIY of ownerrez.
My email approach for lock logging is rudimentary but I have them filter to folders and I don't see them unless I need to go look. I too have had to utilize lock logs and camera recordings to refute the lies that guests inevitability tell.
I found your direct booking website. I am going to shoot you an email to talk shop more. I wonder sometimes how many others have needs like you have described and I have as well that could benefit from an enhanced integration.
Thanks for the response Chris...our point on most of these requests is that OwnerRez is our system of record and is the system that we use to communicate with guests and where we go if we need to find information about a property or booking or guests or whatever...
If we look at them one at a time...
1. Notification on Battery Level. We too have setup Hubitat to do this and it tells us when we are at the percentage that we set one time per day until we fix it. Since OR has this information on the door lock in OR already it would be nice to have OR notify instead of relying on the hub and the twilio service I have installed to send us a notification.
2. Logs. I do not want an email for every lock open and close. We are 42 properties and what would be hundreds of emails each day. I believe for nearly every integration that is done there are detailed logs kept on OR. Hubitat is limited on what it stores and what can be filtered, etc... and having to search through thousands of emails to find a specific event would be problematic as well. If the logs lived in a database somewhere that could be filtered by property, lock, date, time, type of event, etc.... then we could narrow down particular things. This for us is more of a security thing so we can track when staff/contractors enter the property and for guest issues and claims. We do this with our camera system as well. Lets just say we have had instances where guests make claims that ultimately turn out to be unfounded but finding the details is a time consuming process. We also use it to confirm no shows.
3. Notification when not booked... this is also a security thing... we have had situations where someone would "bump" the lock to gain access to the property. The event of the door opening was logged, no booking or block. It really a notification specific to an event that has occurred in the logs that have been collected.
4. Notification of first use... we had this with other lock providers. Not sure how they accomplished it... again probably back to collecting log information and then processing it. We would like this in OR so that we can then trigger a communication to the guest... in particular a welcome to the property, give it a quick look is there something not right? Thing first impression survey. We would also like to have a status on the property set so that we can visually see it on the ribbon view that the property is occupied. When in the busy season it is sometimes necessary to do last minute things that while they could wait until the next guest... if the current guest has not checked in yet let me quickly drop off a throw that needed laundering, refill the laundry soap or dishwasher pods, etc... things that if we knew the guest wasnt there yet we could just do without having to call the guest to ask if we can drop something off, etc...
5. Staff Codes - These would be no different than any other code except they do not have a start and end time. OR now has a staff component for access to OR and in the case of the staff we would just want to have it generate a code that lives in the lock all the time. We do this now manually using the lock code manager. We deliberately set our staff codes to be 5 digits with a starting digit different for each geographic area and our owner codes are also 5 digits starting with a 9. This keeps them from conflicting with guest codes which are 4 digits and being added by OR. The ability to add codes OR already has. The Team Access section they already have. We would just like to have a property select list so we can determine which properties to add the staff person to and a field for the code they have been assigned. OR would then just put that code onto each of the property hubs.
6. Owner Blocks - we also use these for contractors. Generally speaking we notify them of when they can get into the property but for some reason a block seems to also follow the standard checkin and checkout times of the property even though a block has no time fields associated with it. On a booking we can adjust the times to reflect property defaults or change them to whatever we want. In a block this is not possible so we usually have to manually go into the lock code manager to give the contractors a time that is outside of the typical property times. We would really like blocks to be like bookings where we can set the time for them to be active.
While Hubitat can likely do much of this, as I said I like to try to have one source of truth. Most of these things we have addressed with manual solutions or with an integration we created with Twilio and I know we could go further with Twilio -> Zapier -> OR but ultimately we would like to see this stuff in OR so we didn't have to develop that type of solution.
[This topic has been merged with another topic (Simple "Print PDF Receipt" in Guest's Booking).All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Create a PDF version of a Guest Invoice)]
