Feature Requests

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Is there a way to look at rate calendar?  I have a trigger to send a message the day before checkout offering guest to stay another night at a discounted rate IF there is a gap (if there is a checkin it's a different message)

How can I have that rate put in the message? 


AND separately Can I request an additional night discount? Right now if I add a discount for booking departure 1 day from now it adds taht discount to every night. 
for example my min weeknight is $225 but if an inhouse guest wants to extend their stay, I want to offer it to them for $195 or 22% discount.  

AND I want to send a message with that additional night rate the day before they checkout?  This can be achieved with HostAI and BestyAI 

So when I am tagging something on a quote or booking, I don't see a way to create a new tag without having to go to the tag manager to create it.  Would be nice to have that option without having to go to tag manager. 

Completely agree .

We have a number of staff creating and making changes to bookings. It would be great to see in the Activity section, which staff created the booking, which staff made a change or applied a payment, etc. 

This would be a welcome feature in terms of accountability. 

Thank you, Adria!

In full disclosure, it feels very disheartening to hear that this has already been rolled out to new OR users and not to years-long paying users who have been providing helpful feedback and waiting as patiently as possible for these long overdue updates. 

Alece- I added you to the wish list

Shawn — can you please add me to the beta? 

Earlier this month, we released PMv2 for brand-new PM users (which includes the year-end report). This was the first step in getting it out for all PMs. We are currently in a private beta stage for existing PMs to upgrade.

Full transparency: it likely won't help with 2024 tax/year-end reporting (unless you've been on v2 the whole time you've used OwnerRez), but we'll be working to have it be helpful for the 2025 year-end reporting needs for all.

We really appreciate everyone's continued understanding and patience.

Looking for an update on a way to save defaults for PM statements.

https://app.ownerrez.com/management/pmstatements/add

PM statements I want to set it so every-time I run it, without thinking, it is checked for:

• Include bookings that depart by the statement date

It looks like we recently got a default page for Expense settings recently. 

Hi Monica,

We'd recommend setting Pets as a "No", and then adding some language to indicate that pets may be allowed on a case by case basis. This can be done in Properties > select property > Rules. You just want to make sure that the policy detail notes you add are no more than 50 characters in total, because Vrbo will cut it off after 50:

I'd also recommend you add this language to your property description and House Rules, where you will be able to add more detail than the 50 char limit for the field in the screenshot above.

I would like to propose the implementation of a filtering and sorting feature for messages. Currently, when reviewing messages, it can be challenging to navigate through the large volume of entries, particularly when distinguishing between messages that cannot be sent due to booking type and those that have already been sent.

Specifically, it would be highly beneficial to add a filter option that allows users to view only the messages that are scheduled to be sent. This would enhance efficiency and improve the overall user experience when managing communications.

Additionally, I recommend a minor update to the color-coding of messages. Changing the color of messages marked "to be sent" so that it is distinct from those that "cannot be sent" would facilitate quicker scrolling and easier identification.

Thank you for considering these enhancements. I believe they would greatly improve usability.

This is probably similar to another feature request I made: “Have a tag automatically change the check-in or check-out time when it's applied” However, this request is more general—it would be great if we could have a tag automatically apply commands like blocking booking dates or changing/moving bookings.

Perhaps the tag could trigger different booking features in OwnerRez, so actions like blocking dates or adjusting specific times can be managed through tags rather than manually updating each booking.

Something like what we already have with tags applying certain rules.

Having  a pets considered rule in the pets allowed or not allowed section. 

Hello! Yes, doing that works but what i'm looking for is a way to automate this process just by applying a tag, without me having to enter to change/move button, and it doesn't have to be limited to this, maybe a way to automate processes based on the tag applied, something like what we have now with tags and rules, but applying commands for example to block days, or what i said before, changing times just by applying tags.

Joel,

thanks for the note. I will send the couple of examples to support and will update here

Hi Ocean Zen

If your inquiry is showing as "Available" even though one or more nights overlapping the inquiry dates is booked that sounds like a bug. Can you write in to our support with details and provide the inquiry number so we can investigate?

We have a number of staff creating and making changes to bookings. It would be great to see in the Activity section, which staff created the booking, which staff made a change or applied a payment, etc. 

In the current Inquiry status, it only classifies an Inquiry as "Unavailable Dates" if all the dates in the Inquiry are unavailable. For example, if the booking is for 7 days and 6 of the 7 days are Booked it still shows up a "Available" which is not very useful.

At the very least, if more than 50% of the dates are unavailable it should be in "Unavailable Dates" status, but the best solution would be to add the new status so we can have more effective filters for follow-up.

Would it be possible to create a Ribbon Like view for Triggers? I think it would help to be able to visualize how are Triggers are setup through a booking or using the Forecast tool instead of in the list view.

Thanks!

Any movement on this for Triggers? It seems like it could be easily added and has significant value add since this is supposed to be a high automation PMS.

We are learning about pagespeed and that our site while beautiful sucks on performance. All other categories are strong results. @russ, what have you done, if anything to help with the topic you posted?

Have you tried the file uploads option:

https://app.ownerrez.com/settings/accountfiles

It does not sort by property, but if you title the documents to begin with the property name, could that work for your purposes?

Any time you change the check-in/out time of a booking via the change/move button in the booking overview screen, it should update the lock via RemoteLock in a matter of minutes. If that is not happening for you, can you write to Help Desk Help@OwnerRez.com and share some specific booking numbers?

Absolutely agree

We need guests to be able to ADD optional items to their bookings with us when they are completing the Rental Agreement for Channel Bookings.

At the moment, there is no way to present and provide optional extra items to guests when they book on VRBO or other such sites. So the bookings come in, devoid of common optional extras (for example pool heating in the Orlando market) which the guests want and PAY extra for. I realize that my workflow is somewhat different from most OwnerRez users because I don't use the VRBO API for VRBO guests and bookings. I want it that way for my own reasons that are unimportant here.

BUT... I expect that every OwnerRez user that accepts bookings through third party sites needs the ability to provide optional extras to those guests who initially book through those sites in any event.  I need guests to be presented with these optional items, and be able to add them to their booking in the exact same manner that they do when they book directly with me.

And yes... I want the guest to pay me directly for them separately from the payment they make through the 3rd party site, because adding these optional extras to the guests charges through the third party site increases the site's 'service fee' charges to the guests, AND my commissions which I have to pay to the site, which is additional revenue and money out of my pocket that the listing sites do NOT need to be making over and above the excessive percentages they already take.

Having Optional Items appear in the Rental Agreement process for Channel Bookings workflow would solve this problem. Guests are providing their credit card for our own security deposit purposes in any event (again, my own workflow) and can use the same to pay for the optional add ons that they include with their booking when completing their rental agreement.

As things stand now, I literally have to ask the guests to go and complete a THIRD booking form for optional add ons (1st, they do the site's woefully inadequate booking form, then 2nd, they complete my Booking Form and rental agreement, and 3rd I have to send them to my website to complete a separate, additional form to order optional add ons – which I then have to manually ADD to the booking in OwnerRez) which is NOT fun, a PITA and a lousy guest experience!

Please ADD selection of Optional Items to the Rental Agreement for Channel Bookings workflow!

Note: This is NOT the same request as the one shown in the Optional Add-On Items existing feature request shown here: https://www.ownerrez.com/forums/requests/optional-addon-items which requests having the ability to order multiples of an optional item (like 5 bundles of firewood), when an optional item is selected.

This is about being able to order Optional Items in the manner presently available in OwnerRez when completing the Rental Agreement for Channel Bookings.

They are NOT the same thing! (I'm looking at you Ken!) :)

PLEASE... the default should be for NO taxes to be included in ANY report that shows financial information.

Taxes are not revenue for a business. (In fact, they are a liability.) They should NEVER be included in reports. None of the summary reports showing sales, financial information, etc. in OwnerRez really have any value when they are distorted by 12% (our local sales tax) eliminating them as a means for doing comparisons to prior years actual accounting info.

This is so fundamental and basic, there should not be a need to request it. It should go without saying that all reports would be done this way (without taxes) as a default, with only those created and used specifically for sales tax reporting purposes including sales tax in any format. 

We would love to see a file feature added.  Our town is requiring us to keep all of these documents on file and readily available.  It would be great for my team to have access to everything in one location.  Additionally, would love to see a field added for management agreement signed date so we could easily keep up with when we need to renew management agreements.  

I am having trouble with using calendar sharing with my cleaning service -- Gcal does not update consistently, it is hard to use on her phone, and hard to sync with cleaning requests from other properties.

think there is a better overall solution to cleaning calendars  --- implement a "Calendar invite" which can be triggered by events such as departure date. This would allow cleaners to have a single calendar with events from multiple properties (much easier to see and manage on a mobile phone, which many cleaners need to use). It would also allow you to add individual ;notes for any calendar event. My cleaning service has this with owners who use other PMS software, and she is unhappy we cannot do it.

Thanks for considering.

I am having the same problem, and I think there is a better overall solution to cleaning calendars  --- implement a "Calendar invite" which can be triggered by events such as departure date. This would allow cleaners to have a single calendar with events from multiple properties (much easier to see and manage on a mobile phone, which many cleaners need to use). It would also allow you to add individual ;notes for any calendar event. My cleaning service has this with owners who use other PMS software, and she is unhappy we cannot do it.

I think there is a better overall solution to cleaning calendars that solves this problem  --- implement a "Calendar invite" which can be triggered by events such as departure date. This would allow cleaners to have a single calendar with events from multiple properties. It would also allow you to add individual ;notes for any calendar event. My cleaning service has this with owners who use other PMS software, and she is unhappy we cannot do it.