Feature Requests

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Try tag automation?

If a guest signs a Renter Agreement and then later changes the booking (say for different dates, or additional guests), the renter agreement status does not change back to "No".  While I know it is possible to automatically send a request to sign a new renter agreement when a booking changes, the renter agreement status will still remain at "Yes", which means there is no automated way to track if the guest has signed the updated agreement with the latest booking information without manually going into the booking and checking for a newly signed agreement.  Renter Agreement statuses should automatically change back to "No" when critical booking details change like dates or guest counts.

OwnerRez contains Auto-Cancellation Rules in the UI that can conflict with each other and cause inadvertent overrides of settings.  There is a setting where you can apply auto-cancellation rules for "Checks" when a booking is waiting for a payment by check.  Additionally, there is a separate setting for "Pending for Payment" where a different set of auto-cancellation options exist.  However, any booking that is waiting for a check payment will inherently be placed in a "Pending for Payment" status as well.  So that booking would match the criteria for both "Checks" and "Pending for Payment" at the same time.  There is nothing in the UI that prevents a user from selecting conflicting options.  For example, in the "Checks" section a user can select "The booking auto-cancels in 14 days".  But in the "Pending for Payment" status, the user can simultaneously select "Send me a warning notification".  These are conflicting options as one will auto-cancel and the other one will not auto-cancel but instead send a notification.  In this instance, the "Pending for Payment" option takes precedence and will override the auto-cancellation selection in the "Checks" section.

Another example is if in the "Checks" section a user selects "The booking does not auto cancel".  But in the "Pending for Payment" section, the user selects, "Automatically cancel the booking.  Again, these are opposite and conflicting selections.  It's unclear what would happen to a booking that is pending payment by check in this instance.  Will the booking auto cancel or will it not auto cancel?

Ultimately, I don't see a need to have the "Pending for Payment" section at all as it appears redundant to the "Checks" and "Custom Instructions" sections, both of which will naturally place a booking in a "Pending for Payment" status while waiting for the payment.  My suggestion would be to get rid of the "Pending for Payment" section altogether and simply add a third option to the "Checks" and "Custom Instructions" sections that allows users to receive a warning notification rather than auto-cancel.

Tim would you be willing to share a screenshot?

Here is my site and I would love a widget to go in the yellow area

 

I don't know how much flexibility you have in your website, but there are almost certainly ways to incorporate a static price comparison. Could be as simple as making the graphic and adding it like a picture.

I agree this would be a phenomenal feature, even if it were just implemented for our direct booking site.

You're right Robert if you have static pricing. But I use dynamic pricing so it would be nice to have a widget that shows comparison pricing. HiChee says they have plans - and their site is super quick. So everyone who is wanting this.....signup for HiChee and ask....and then schedule an email to ask every week LOL

Whether one has static or dynamic pricing, having a comparison example is better than nothing.

I certainly recognize why a live comparison is better, but in the absence of that, having a fixed example probably has 75-80% of the same impact on travellers.

Some may argue that having a live comparison tool is NOT the best approach because it gives the guest the price for their dates, taking away the incentive/reason for them to contact you.

Getting the guest's email address allows you to market to them in the future. Having them see a price and leave without booking has value, yes, but probably not as much when you could inform them of the differences in pricing AND get their contact info if they're truly interested. And many are... that is until they find out that your price is twice what they were hoping to pay and give up and disappear!

For those of you who haven't seen it, if you are on Google Vacation Rentals along with other sites, you have a live comparison feature already available online. It looks like this:

I have no idea if anyone could 'jury-rig' some means to display that on their own site, but a high-end web developer may be able to do it.

Tim would you be willing to share a screenshot?

Here is my site and I would love a widget to go in the yellow area

You're right Robert if you have static pricing. But I use dynamic pricing so it would be nice to have a widget that shows comparison pricing. HiChee says they have plans - and their site is super quick. So everyone who is wanting this.....signup for HiChee and ask....and then schedule an email to ask every week LOL

Is the concern with having the price comparison tool or simply being able to book direct on your website?

The reason I'm asking is it would be very simple (or should be) for whomever is designing your website to build a price comparison panel to display on a page on your site, which has a price comparison for any week that you care to choose. It doesn't have to be a particular week, or even the week that your particular guests are looking for. Just a comparison panel that shows the pricing of your property on various sites for a particular sample week that you choose.

Then, right beside that, you have your widget from OwnerRez where the guest can enter their own dates and info, and either request a quote, or see one instantly, depending on which OwnerRez widget you setup.

If you or your web designer has problem designing a comparison panel, a cheap, quick and easy way to create one would be to just take a screen shot of the multi-site panel that shows on Google Vacation Rentals for your property (you are on Google Vacation Rentals, right?), where they show 6-8 websites where your properties can be seen on the web, with prices for whatever dates you request. And if it's like mine, your own website will appear at the top of that list with the best price, and an "Official Site" designation right next to it.

My point is, you can easily have a comparison panel on your site, which gets the point across to your guests, without it being variable to a particular week, that booking direct with you is the best choice. It doesn't have to be variable. The comparison prices for whatever sample week it shows will be all you need to do to make the point to the guest that your own site is the best place to book. They will assume that the deal for their week is just as good as the sample they see.

No additional tools or third party software or subscriptions are needed. Just design the comparison panel, and have your OwnerRez booking widget right there.

Simple!

Or am I missing something?

If you think so, let me know why, and I'll happily straighten you out!  Hah hah hah!

I have a price comparison graphic but that is static and only demonstrates "potential" savings based on a particular stay I "created". A dynamic tool would be more impactful in my opinion as it allows the potential guest to see exactly what the OTAs charge and exactly how much they would save on their specific stay.

It would be nice if OR embraced AI. AI is literally transforming my business and I'm able to do things now that I would've never had the time for in the past. Most of the tools I use now have embedded AI support. One of those tools is the new elementor AI generator. It would be nice if OR provided some design blocks that Incorporated their WP widgets. AI is the future. There's a lot of companies that are now jumping on the AI bandwagon and are adding AI driven features and OR certainly could benefit from developing some of these even within their tools. I use ChatGPT 4 for most text now, what it generates is way better and it will generate content that drives SEO. 

Please start developing AI capable configurators.

Really like where everything is going with the new developments.  I have added a bunch of surcharge packages but the one issue is that i manually need to check if people are purchasing these packages as there is not a way to currently add a tag or to have anything trigger to us.  I would really love to see this soon.

Thank you

Lindsay

I too would love the feature to add custom fields to the Booking/Inquiry form. This bypasses the 'friction' that can occur when you have to email back and forth.

If you change the check-in time on the booking, it WILL update the check-in time in Schlage for their specific keypad code!

Just having completed the process of adding and updating photos for three properties I agree with the general premise that the process could be improved. However, my impression is that the current Ownerrez implementation is sort of based on the assumption that adding photos is a "set it and forget it" process.  I suggest that our property photo galleries need to be more dynamic and will need updating in response to both changes we make to the properties and the varying informational and marketing needs of our Guests.

Photos are such a critical part of describing the property to potential Guests and are so very essential in selling.  Anything that can be done to help us use photos more effectively is appreciated! "A picture is worth a thousand words..."

Several things occur to me;

1. each of our new properties had upwards of 60 to 70 photos so tracking them requires numbering.  But after adding new photos I found it tedious that I needed to scroll all the way (down?) to the highest numered photos which is where the newly added photos are found.  Is there any reason why the newly added photos could not be given the lowest numbers so they appear at the top of the screen? Those are the photos that now require assignment to "rooms" and to have captions added.  The need to scroll down to them as opposed to having them at the top seems wrong.

2. can you retain the original file name of the photo/image as it was imported?  This would make it possible to find the exact file by name that was used for the Ownerrez photo gallery.  So often the photo selected is one of a series of multiple shots, each with slight variations in framing, angle, or whatever.  I find it challenging and time consuming to identify exactly which of them was used to populate the Ownerrez photo gallery.  Tracking the exact file name would have other benefits as well.

3. it would be very useful to have a "Replace Photo" function which could be used to update a given photo in one fell swoop.  Right now the process takes multiple steps.  If the "Replace Photo" process could also include retaining the "room" and caption which were associated with the original photo that would both save time and reduce errors and/or omissions potentially associated with this process.  I would use this when updated photos become available or are required, for example when furniture or decor changes dictate such changes.  Also, newer better photos become available or are required based on Guest feedback about features of the property for which more details would be beneficial.  I would also use this for seasonal photo changes which I occasionally want to do.

Thanks for your time and attention,

Kees

Ownerrez!!! Please allow this feature.....pricelabs told me they can do it but you haven't allowed the feature yet.........Please update it so we can add % premiums for shorter bookings! Thank you

I'd like to see full integration with ZOHO Books

I have had my own issues with Lynx and the way their support and billing works.  They bill without any warning and refuse to give any refunds.  Not happy at all.  For anyone considering them, I would not recommend them.  Their support is nothing more than canned messages and 99% of the time I ended up having to find the answer myself.

I've moved off of their platform and manually control the locks via samsung smart things because Lynx was not worth the $1000+ they were charging me for a basic service level on 6 properties.  Especially when solutions like RBoy Apps (which does the same door lock automation and more that Lynx did) is $12 per controller and a one time fee.

It would be great if when you checked an expense on the expense page, in addition to bringing up the options to delete, set vendor, etc., it also brought up the option to Copy or Duplicate the expense.  Not all expenses are recurring, but a quick copy button would allow the same vendor and property information to transfer over, and then I could go in and manually update the date to reflect the new expense.

Thanks!
Mike

It would be very helpful if OR could automatically update the time of my Schlage door lock codes when a booking is tagged (i.e. "early check-in"). Several times, I have had guests request early check in, I tag their booking as such, we get the place ready for them early, but I forget to go into the Schlage app and update the door lock code time to a couple of hours earlier. This could be avoided if the tag could trigger a change in the door lock code time.

Ownerrez currently can't connect with Houfy for most currencies.

Please add more currency options like IDR ( indonesian Rupiah) and other currencies.

Indoneisa is the fastest growing airbnb location so it needs to be there

Agree 100%, Xero is a better solution for Accounting and is very affordable.  Thanks for posting Doug.

I want to express a strong interest in integration Xero.

While QB has been the gold standard of small business accounting applications, we can all agree that its costs are getting out of control. As of this writing, Xero could serve our needs for $47/mo, compared to QBO's $99/mo. 

I would love a way for the Tag Automation feature to have a way to tag repeat guests. This should be simple to do by having a workflow to select bookings of 2 or more. I like to acknowledge repeat guests, offer promos, etc. so having this feature would be incredibly useful. 

Great idea 

This is an awesome addition 

We would like to be able to automatically tag if someone wants early check-in or check-out or if we change the time the guest checks in or out and it automatically tags it. 

We need to use two different tax rates here in BC:

1. GST (5%) - applicable on all property rental fees and surcharges
2. PST (8% for us) - applicable on Property Rental Fee only.

Right now we are manually correcting the tax amount by removing the % and manually entering a tax amount. This is liable to human error & a legal issue if we make a mistake.

Can you develop a way to select which taxes apply to which surcharges? 

I saw that you said Converge and Authorize.net are coming soon but in the meantime, do these updates help anything or should I continue doing our same manual Airbnb fee adjustment process until Converge is supported?

Converge and Authorize.Net are not supported as automatic deposit yet, but you can certainly do manual deposits for Converge or Authorize.Net.  Just go to Tools > Deposits > Manually Record and create deposit records, using the Converge payments that show there.  Any deposits that are created - whether automatic or manually - can be synced to QB.

Also don't forget about Airbnb.  Regardless of your Converge CC payments, you still have Airbnb payouts coming through, and those are fully automated including the deposit.

I agree.. should be a check box on report page.. "include disabled properties"...

Here is a duplicate thread:

https://www.ownerrez.com/forums/general-help/run-reports-to-see-historical-payment-info-from-disabled-properties

Yes, please! With 33 properties, I am constantly updating photos. This process takes way too long. Have a numbering system!

This is great news, Paul! We have been sync'd with Quickbooks and doing manual deposits (specifically for the Airbnb fee discrepancy). Can you tell me if anything will change as of today if we are with Converge?
I saw that you said Converge and Authorize.net are coming soon but in the meantime, do these updates help anything or should I continue doing our same manual Airbnb fee adjustment process until Converge is supported?

I'm looking forward to the day when it's all sync'd up and bookkeeping gets really easy!!