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[This topic has been merged with another topic (Allow cancellation fee to be a percentage of stay).All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Cancellation Fee Modification)]
Hey Chuck,
Sorry for getting back to you on this so late, but if you scroll up to Ken's comment from last February you'll see the answer to your question.
Is this feature still in the pipeline to get added?
You bet!
Oh I see that now! YES. It's there. I read your initial post too quickly and interpreted it as being added back in as a separate tab (like in PMv1). I do see it as a column. I can work with that! Thank you, Bri!
Hmm. It should be column K on the export. I'm looking at it now. If you're still not seeing it, can you send the export you grabbed over to the Helpdesk so they can take another look, please?
Thank you, Bri! I just downloaded last month's and it's not visible there yet. Maybe only on future PM Statements?
We've added the Category column back to PM Statement exports. 🙂 Commission should be visible on the export now.
I agree 100%. This should be a pretty straightforward modification and this is a pain point I think many more people feel than the upvote number here indicates.
Managing AirBNB adjustments on Rate and Surcharges with Owner statements is becoming a burden. Especially for managing multiple surcharges and having individual surcharges per channel. Rate adjustments to account for the 15.5% on AirBNB Surcharges (and others) would be helpful.
i.e. Set a single cleaning fee, then apply surcharge increase per channel (not rent).
It would also be help if per channel you could classify the Rate Surcharge amount so in the PM statement it is settled.
(i.e. In the Channel Rate Adjustment Surcharge 15.5%, PM gets entire amount, no commission, owner visibility none - right in the Channel Integration).
Yes, I am aware of the import/export feature. However, it is still manual and requires you to add a receipt for each line manually. I am trying to automate the process of owner's statements. All expenses are in our accounting system with the receipt attached. It would be an awesome feature if OwnerRez created an API so that property managers did not have to go through this task at the end of each month.
@Bri -- For our purposes, it would be helpful if that Infant count was added to the Children count within the booking OR make it available as part of the guest count in field codes. As it stands now, when our automated messages go out to confirm group size, it excludes the infant entirely. In the example you showed above, the email to the guest would say "we're confirming you have 12 adults and 4 children"... when in fact it's 5 children or 4 children + 1 infant. Creates confusion and friction for us/guests.
>Also, can OR please comment on the Infant count that AirBnB collects if it is available to the API and if not if this is the reason why it has not been implemented in OR
Airbnb does send us infant count via the API when a booking is added, assuming the guest has included them during the reservation process. You'd see that noted as Airbnb Infants on the booking's Overview tab, like so:
Hey Manel,
I found two requests that are adjacent to this one, but not quite the same. Are these the two you're referring to?
https://www.ownerrez.com/forums/requests/support-airbnb-infants-in-triggers - This one is requesting to add trigger conditions for infants.
https://www.ownerrez.com/forums/requests/add-a-3rd-guest-type-for-infants-beyond-adultchild - This one is suggesting a new guest type.
If there are any identical requests that need merging into this one that suggest a new field code for use in messaging, let me know and I'll be happy to get those merged in!
Crewdogs integration requires listing available opt in, to include listings with integration. Since this is a channel to offer military discount on all properties, can you change to an opt-out, so that listings are automatically included and passed to Crewdogs with Connection?
This would save time and customer service resources for both Crewdogs and OwnerRez.
There are two other requests for this same feature and it still hasn't been combined. I fully agree that we need this to support the AirBnB field and it is also important for EU Tourist tax caculations
I am currently using YapStone and they have the ability to process ACH, so I don't understand why this feature isn't something offered by OR. It seems pretty common place.
To answer some OR concerns/questions presented:
(1) Don't allow for channel bookings or at least don't allow for the initial payment if you have a split payment.
(2) Having a "pending" reservation is fine until the funds clear and the wording on the auto messages can address that to the guest. The owner cold set rules to determine how far in advance you allow ACH payments so there is time to clear prior to check-in.
This will save me a ton of money on processing fees for my direct bookings and it is a complete pain to have it as a manual option. We are trying to streamline our processes and not make them more challenging.
Can I get an update on where we are with getting this option as it seems to have been requested for many years without any movement?
Please reach out to help@ownerrez.com if you have any questions!
Thank you for reaching out to them and reporting back!
Hey Alece,
Our senior devs reached out to Schlage, but they've informed us that the Arrive Smart Wi-Fi Deadbolt devices will not be supported by the Schlage Home API Platform.
We've asked them to keep us in the loop if that ever changes as we've been receiving questions from our userbase. If they ever start supporting Arrive devices on the API, we will absolutely take a look at including those. I'm afraid it's just not possible at this time.
Thank you, Steve!!
Hi Alece,
I will forward this request to our developer that created the connection we do use currently. He would have the best contacts there at Allegion/Schlage.
Will let you know what we find out!
Bri / Steve --
I'm running into a roadblock with trying to communicate this request to Schlage as their standard support team knows nothing about the API (or even what it is I'm talking about, despite the links I've sent). The API link you shared above states, "Please contact your Allegion representative for any additional questions." I'm assuming y'all have a rep for your API integration as it says. Is reaching out to them something y'all would be willing to do on behalf of your users?
Again, their documentation states, "The Schlage Home API only supports WiFi-enabled devices" and then goes on to list only their Encode models. The request is for them to add their newest WiFi-enabled device, Arrive, to the API.
I would certainly appreciate any help y'all can lend in communicating this to your Allegion/Schlage representative!
Hi Nicole!
You should be able to accomplish this by creating custom payment options. To configure this, go to Settings > Payment Methods and click Connect a Payment Method. On the following page, scroll to the bottom of the page and click 'Add Custom Option' under Manual Payments. From there, you can insert instructions on how they can send their payment. Be sure to do this for each custom payment you'd like to present to them when booking direct (ACH, Venmo, Crypto, etc). More on custom payment options here: https://www.ownerrez.com/support/articles/payment-processing-methods-custom-options
Once those have been configured, guests should see them as a payment option, along with the ability to pay via credit card if a payment processor has been added to the account, when booking on your hosted website or a booking/inquiry widget that's been inserted on your custom site.
You'll want to keep in mind the setting for custom instructions in the property rules that have been set. The default setting is 15 days, meaning if a guest books less than 15 days before arrival, the custom options won't be available for them. If you'd like to change this, go to Properties > click on the property name > go to Rules > click the Change button. Under Offline Payments, you can adjust the number of days the guest needs to book in the future in order for them to see the custom payment options. More on this here: https://www.ownerrez.com/support/articles/payment-processing-methods-custom-options#instructions
Please reach out to help@ownerrez.com if you have any questions!
Have you made any progress on integrating with OpenPhone?
https://www.openphone.com/integrations
As I mentioned earlier in another post, your Universal/Unified InBox is not Universal enough.
We need to see phone calls, emails, texts, channel communications and triggered emails from OR all in one place under the appropriate customer/booking/quote/inquiry.
Hi Matt!
Can you please reach out to help@ownerrez.com and let us know which reports look to have errors so we can investigate further?
Design work for this feature is complete, and it will be moving into active development soon. We're still a bit too far out for me to provide any timeline here, but know that we are working on it and excited to roll this out once it's ready.
Hi Samantha,
Thanks for submitting this request! Feel free to share it with likeminded users who may be willing to give it an upvote!
Hi Derek - I see you also sent in a email to our HelpDesk and we are working on that for you.
What you are asking as a feature request is already available to you in PMv2. We'll get that information out to you as soon as possible so you can move forward!
