Feature Requests

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On the general discussion page I suggesting giving users the ability to create their own layouts of the booking summary page, including what to include. If users could store those layout and then chose between them, you could make a print version of your summary page for this purpose.

I should note that the whole Ownerrez photo functionality has been changed/updated recently.  In general I like the new functionality.  However I have encountered some very strange behaviour in the current photo incarnation.

Recently I added some of Christmas-themed photos in the #1 positions on each of our properties, in tune with the Holiday season.  In the beginning of January I deleted these photos from each property and re-arranged the photo order to suit my requirements.  To my surprise the deleted Christmas photos still kept on showing up as the hero photo on OTA listings and also as the thumbnail beside the property name listing on the Ownerrez dashboard property listings.  They had taken on a life of their own!

Then I noticed another anomaly.  No matter what I did to the order of the photos on the property, the actual order in which the photos were displayed in the hosted website photo carousel was not changed.  I am not sure what is going on but I do not understand it and do not like it at all!

I went to the Ownerrez Support pages and searched for "photos" to see if there was new documentation that would help.  I could not find any.  In fact even some of the more recent documentation was for the older photos implementation which was now no longer applicable.

This is impacting our marketing use of the photo carousels off Ownerrez and I am not really happy with my lack of understanding about what is going on here.

Can anyone give me some suggestions?  For sure the documentation and videos need to be updated and made current.

skinorth

Hi OwnerRez Team,

I'd like to submit a feature request to add discount stacking control for automatic discounts.

CURRENT SITUATION:
- Discount Codes have a "Remove all other discounts when this code is applied" option
- Standard automatic discounts (Early Bird, Length of Stay, Last Minute, Rate Adjustment) do NOT have this option
- Multiple automatic discounts always stack if criteria are met

THE PROBLEM:
I want to offer:
- Early Bird: 10% off for bookings 60+ days in advance 
- Weekly: 10% off for 7-28 night stays
- Monthly: 20% off for 29+ night stays

Currently, a 30-night stay booked 60+ days out receives 30% off (10% Early Bird + 20% Monthly), which is excessive and hurts profitability.

This stacking happens on:
- Vrbo channel bookings (Vrbo allows Early Bird + LOS stacking)
- Direct bookings through my website

REQUESTED FEATURE:
Add a checkbox option to Standard Discount Types:
☐ "Remove all other automatic discounts when this discount applies"
OR
☐ "Apply only the highest discount - do not stack with other automatic discounts"

OR Allow me to select a constraint on the Early Bird discount to apply it for reservations less than 7 days

This would give us the same control for automatic discounts that already exists for Discount Codes.

BUSINESS IMPACT:
Without this feature, I must either accept excessive discount stacking or eliminate valuable discount types entirely, both of which negatively impact revenue.

Thank you for considering this request!

With the additional features of constant contact I've actually moved to that and prefer it

If anyone is looking for a much cheaper alternative to MailChimp and Constant Contact, I recommend Brevo.com.  Its $31 a month for up to 20,000 emails and 500,000 contacts.  

TEAM,

I am seeking a report to compare/track staff sales and bookings in order to compare staff, drive sales and reward staff with bonuses based upon sales performance.

There is not an existing report that tracks productivity or agents performing direct bookings.   This would be very helpful.

Option to Revert back to OLD FORMAT for OVERVIEW PAGE

I am requesting this because I print my Overview Pages for my notebook. Before to print OVERVIEW PAGE all was on one page. Now it takes 3 pages to print. A vast amount of waste and too much white space. Please!!!!

Thank you!

I would love to have the property name added back to the expenses grid! I don't know all of the 120 owners by name.

none, I setup the Tag for "Signed RA" not unsigned to better test as all are signed.

it appears to work with only new bookings, not existing

How many past bookings are there with un-signed RA? 

I understand space and storage mgmt issues, but some way to easily archive property descriptions would be really nice. Even if it is only an opportunity to export it all as a PDF or text file. At present, it is Edit - Preview - highlight all - copy - paste. And formatting does get a little weird when doing that. 

After all, even the most perfect listing has some seasonal aspects and what worked for the last Holiday season may reasonably be expected to work for the next holiday season and some (many?) of we hosts would like to go back to it.

-- Chuck

Totally agree!   An 'audit log' report encompassing all changes, cateogorized by section (ie: Booking, Settings, etc) should be mandatory.   The audit log should run DAILY as part of the system monitoring so that changes can be reviewed/monitored and that a timestamp can be captured in order to pinpoint timeperiods.

it appears to work with only new bookings, not existing

create tag (any color you like ) and tag automation that applies the tag if RA is not signed? 

With the new layout, it should be easy to put a red dot for a booking that doesn't have the RA signed so we know who to reach out to

Unified chat and email and inbox and booking details summary (dates platform price) would be my number 1 request.

Also there is an approx 45? minute delay sometimes between being notified about a chat reply in say airbnb or vrbo right away so you can have conversation and ORez which prevents conversation. Guests find conversation reassuring, ORez needs to pull the data more frequently or get sent it in real time ideally.

I'd like to chime in here and vote for inbound email capability. It's more efficient to work from one inbox, instead of multiple. I find it frustrating to hunt down correspondences. In particular, I'd like to be able to send direct emails to guests and receive that guest's response in the inbox (as opposed to tracking down the previous booking and selecting the message button there... and then receiving the response in a different inbox entirely). 

Cheers,

Laura

When a guest sends an inquiry or even instant books, our automated message trigger fires off our standard response (as intended/expected). However, then Rezzy cannot suggest a draft reply to the guest's initial message since theirs is no longer the most recent in the thread. This should be corrected so that Rezzy automatically looks for the last message by the guest in order to draft a reply, regardless of whether or not our triggered templates fired off a reply in between.

Hi Patricia, 

As of the release on 2/18/2026 of the remodeled Bookings > Overview page, Tasks are now on that page!

THANK YOU! This was very needed! Appreciate the update.

An update on the features requested.  Last week, an update was released to show the payment schedule on the Quote sidebar.

That is correct.  There is no 'Staff' access setting to exclude financial information.  Only 'Portal' users have restrictions to booking financial info.

A Limited Staff Account in OwnerRez provides access to core booking and guest management functions, but with restrictions compared to full admin access. Here's what a limited staff member can do:

What Limited Staff Can Access:

• View and edit all bookings (including financial information)
• Create and manage quotes
• Compose Unified Inbox messages for all properties or specific properties they're granted access to
• Access limited Tools menu options, which include:
  • Quick Quote
  • Find or Create a Guest
  • Communication History (for configured properties only)

Staff Member Access > Limited Access

Property Access Options:

When setting up a limited staff member, you can choose to grant them access to:

• All properties in your account, or
• Specific properties only

Staff Member Access > Limited Access

What Limited Staff CANNOT Access:

Limited staff members do not have access to:

• Settings and configuration
• Full Tools menu
• Reports (unless specifically granted)
• Billing information
• The ability to invite additional staff members
• Other administrative functions reserved for full admin users

This access level is ideal for team members who need to manage day-to-day bookings and guest communications without having full control over your account settings and configuration.

Staff Member Access > Limited Access

The reservation number should be larger on the updated booking page, The size of the old reservation number was perfect. when doing book keeping and such its easier to read when larger. 

Hi Tim,

You're right. Nothing would be as good as having automatically adjusted payment schedules based on the date of booking relative to the arrival date, no question. I was just hoping that there would be some way to minimize the work involved as things sit now.

I don't think you need to have different quote templates. I explain different payment schedules to my guests with every quote, and how the schedule changes based on how far out they're booking, and no one has ever had a problem with it. (I have enough different quote templates for other reasons!)

In your situation, I would have the initial payment set to $500 for every booking, and explain in the booking instructions that an additional payment will be needed by December of each year to bring the total balance paid up to 50% of the booking amount, and if it's December or later, an additional amount will be due immediately afterward, with the balance due X number of days before arrival. The the booking form will indicate a $500 deposit, and a remaining balance of Y amount. You're right, it's not great, but at least it's not wrong and your email explaining the next partial payment will go out immediately for those bookings made in December or later, including a link to the partial payment form, based on your tag which is chosen at booking based on when it comes in. The guest would have to calculate 50% of the balance and make a partial payment, but even if they get it wrong by a little bit, I would expect it would be close enough for your purposes.

I've been racking my brain trying to automate your requirements within the confines of OwnerRez beyond this, and I haven't been able to come up with anything. Which is why this is such a great and important feature request! Here's hoping they come up with something soon!

Robert

Hi OwnerRez Team,

We’d love the ability to filter discount tags by date in the system. This would make it much easier for us to track promotions, analyze performance, and manage campaigns efficiently.

Thanks for considering this!

All true, but at least now you can set a complete workflow and templates based on whatever payment schedule you want (all payments referenced to either arrival, date of booking, or a mix of the two), have it all ready to go (including a special explanation about the schedule being different from the software default), and trigger it once at booking by adding a single tag, and then the whole thing automatically flows from there. In fact, an owner/manager could set up multiple different payment schedules and implement one of them simply by placing a tag on a booking. The manual work is absolutely minimized once the setup is done.

Is it the best solution? No, but it comes very close. The flexibility of tagging things and setting triggers based on tags really opens up almost unlimited possibilities.

In addition, because one can alter the instructions that appear at the top of the booking/payment form, one could place instructions there to instruct guests to wait for an email with detailed instructions, and/or setup all bookings to have a really small initial payment (call it a 'booking deposit' with the initial payment due immediately afterwards, and then have the initial payment amount be sent in an email with a link to make the payment, controlled by the tag you apply to the booking, right after the booking is made). Different schedules could request different percentages for the 'first' (actually second) payment.

Create each process you need and assign it to a tag. It's almost there!

1. This still leaves a confusing/misleading booking process for the guest. While you can modify the text instructions at the top of the booking page, the payment breakdown will always be wrong. Because you have to either choose "everything upfront" or "percentage / set amount" for first payment, that part of the quote/booking process will be "wrong". You can change the wording to say "$500 due now, with the remaining balance split over two payments due xx/xx/xxxx and xx/xx/xxxx." Or whatever the structure is. But beneath that it's going to show the guest either 100% due now or $500 due now and the entire balance due on a particular date. It just won't match. 

2. While your process does reduce the amount of work in the work around, it still requires you to tag every booking request that comes in with the appropriate payment tag you've created. 

3. If you have different payment structures depending on dates or other aspects, this won't work. OR doesn't allow you to have different quote templates based on criteria other than property. For me, if a guest books over a year out I take $500 upfront and then half in December and the balance xx days before arrival. If it is less than a year out they pay 50% up front and 50% xx day before arrival. So I can't have two different sets of instructions that apply based on tags. I would literally have to remember to go change those payment form instructions twice a year. 

Dates seem to be missing for tasks...Due date is needed to be able to help manage the task itself.  Particularly important for maintenance type items where we assign to a contractor, etc

All true, but at least now you can set a complete workflow and templates based on whatever payment schedule you want (all payments referenced to either arrival, date of booking, or a mix of the two), have it all ready to go (including a special explanation about the schedule being different from the software default), and trigger it once at booking by adding a single tag, and then the whole thing automatically flows from there. In fact, an owner/manager could set up multiple different payment schedules and implement one of them simply by placing a tag on a booking. The manual work is absolutely minimized once the setup is done.

Is it the best solution? No, but it comes very close. The flexibility of tagging things and setting triggers based on tags really opens up almost unlimited possibilities.

In addition, because one can alter the instructions that appear at the top of the booking/payment form, one could place instructions there to instruct guests to wait for an email with detailed instructions, and/or setup all bookings to have a really small initial payment (call it a 'booking deposit' with the initial payment due immediately afterwards, and then have the initial payment amount be sent in an email with a link to make the payment, controlled by the tag you apply to the booking, right after the booking is made). Different schedules could request different percentages for the 'first' (actually second) payment.

Create each process you need and assign it to a tag. It's almost there!

Agreed!  It's frustrating that this request has remained on the back burner for so long.

Please provide a update on cancellation policy by season?