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It also needs to scrape this information and update it constantly since reviews can be modified and removed. So one time review on a property is not going to work. It has to be updated consistently. Perhaps a 24-hour refresh as old reviews are removed and the score is recalculated
Hello OwnerRez team,
I would like to suggest a new feature that generates a customizable report summarizing the Airbnb review performance of my properties.
Feature details:
The report should list each property/unit with:
The unit name or identifier
Overall star rating
Total number of reviews
Star ratings of the last 5 individual reviews
A direct link to the Airbnb listing of the unit
The report should be generated automatically based on a customizable schedule (e.g., every 2 weeks) or according to specific date ranges that I can select.
Benefits:
This would allow me to track guest satisfaction and recent feedback in a clear, organized format.
It would save me time by consolidating all key review metrics into a single report.
Having the link to the Airbnb listing included makes it easy to quickly access the property page if I need to follow up.
Thank you for considering this enhancement. I believe it would greatly help hosts manage their Airbnb reputation more efficiently.
🎉
You bet!
Oh amazing!!! Thank you for pushing out that release today. SO EXCITING!
Today's release should prevent the name of the locks showing if, only if, all lock codes for that booking are the same. So if you have a guest with two different locks but the same code on both, only the number should display.
But if you've got multiple locks associated with the same booking, some of which do not have the same code in use, the lock names still display.
The change released in October consolidated codes that were the same across multiple locks on the same booking, but it was still showing the names of those locks in every event.
Yes! I acknowledged that that portion of the request has been addressed -- thank you!
The second part of my request was for the internal property/door lock name not to be displayed in messages to guests -- or to provide us a way to set an external/public name for the locks which would be inserted instead. That still remains an issue.
Hi Alece,
I believe we've satisfied this request to the best of our ability at this time.
As of today, if you have multiple locks on the same booking that all use the same code, like this:
The door lock relevant field codes you use in your templates should just display the digits, not the lock names.
If you have multiple locks on the same booking and there are some codes different than others though, the names of the locks will still be displayed so that the guest understands there's a distinction between the locks and codes provided.
I've merged this request with a similar one, as we're seeing strong interest from multiple users on this feature.
We completely understand how important it is to have clear visibility into owner account balances and reserves—it's a fundamental part of transparent financial reporting. This is definitely something we want to tackle, though I need to be upfront that it won't be in active development for a while.
Behind the scenes, there are some design and reporting complexities we'll need to work through to get this right, so it's a bit more involved than it might initially appear. Right now, our primary focus is on successfully migrating all users to PMv2, but once that's complete, we have a running list of further enhancements we're eager to dive into—and this feature is absolutely on that list.
We really appreciate your patience as we work through these foundational improvements.
[Another topic was closed as a duplicate of this topic (PM - Owner reserves)]
This will be so huge for our rentals! I cant wait. Thank you!!
Vrbo Seasonal Cancellation policies is almost through development and will come into QA at that point. There are not many releases left this year but we'll do what we can to get it out before year-end.
Airbnb's Seasonal Cancellation policies will be implemented sometime in Q1, once they have it in their API for us to leverage.
Update please?
Thanks for submitting this request, Lena! Feel free to share it with likeminded users who would be willing to give it an upvote. I've merged a similar request in and any unique votes from that thread have been moved here.
[This topic has been merged with another topic (All unavailable days should display on public calendar as unavailable). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Calendar dates to show highlighted on widget when dates are unavailable, similar to Airbnb when dates are available/unavailable)]
When selecting dates on the "widget calendar" the numbers of the dates are not in "bold" showing they are available. Also, within the "widget calendar" it will allow you to click and select dates even if they are unavailable. If you notice on Airbnb the dates will show as grey and will not allow you to select them if you are not allowed to arrive/depart on that day.
Airbnb Example below. You notice the arrow does not turn into a hand allowing you to select the date because it's not available to check-out that day. Also, the dates of the 15th, 22nd, and 29th are in bold indicating that you can select them.
OR widget:
The numbers are not in bold indicating to the potential guest they are available. Also the hand appears which allows the guest to select any date even when it's not available.
I feel like it would make the user experience for the guest better. As it is now in the widget, they could be spending a lot of time selecting random dates until they select a date that allows them to depart.
I vote for this as well! For my larger properties, it is a huge benefit to have this automated. I used to have the template/trigger running for adjacent night gaps in OR but it was very manual follow up. When interested, I would have to follow up with a quoted price, wait/monitor for the confirmation, then manually go in (3rd time) to process. With HostBuddy, everything is delivered upfront and if they say yes, a task is created. I have 1 manual process (to process the add-on), instead of 3. Even if there are no plans to add upsells, it would be great to add these fields as options for the messaging template. That would solve the problem as well.
Here is the upsell message and custom fields:
Hi [[guest_name]]!
We have [[num_days_available]] night that opened up right before your reservation. If you're interested, I'd like to offer this night to you at a [[discount_percentage]]% discount. That would make the night before your arrival [[total_after_discount]] (plus tax) instead of [[total_before_discount]] (plus tax) for a savings of [[total_discount_amount]]. Even if you can't make it that night, adding a night also allows you to check in as early as you like on your original check in day- even if it's 6AM! Let me know if you'd like to add this night to your stay.
[This topic has been merged with another topic (Broadcast feature for all current or future bookings). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Tag Automations: Trigger a message when adding a tag)]
Awesome. That work is in development as I'm writing this. It of course needs to go through our full dev and QA cycle before it's ready for release, but we shouldn't be too far out on it as of today.
I'll merge this request over to that one and we'll keep everyone posted on that thread.
Yes maam! My vote's been logged there!
Hey Alece,
We are working on a "Broadcast" feature that I think may satisfy your request here. Give this Feature Request a look and let me know, please!
https://www.ownerrez.com/forums/requests/broadcast-email-for-all-future-bookings#80739
The custom fields seem to be a great feature but I can't find a good use for them while not harming the customer journey during booking process. I see double use for them in our case: we are obliged (legally) to collect more customer date for each guest staying at the property as well as would like to have more info (eg preferred languages) to custom communication. Unfortunately I can't send a request to a guest to provide more info as an online fillable forms because OwnerRez cannot prevent custom fields from showing also during quote acceptance if you want them to show during separate 'agreement signing'. (and agreement signing is the only way to try to collect them now as OwnerRez does not offer any way to create standalone fillable forms outside of the agreement signing process)
Yes I absolutely need this as well, but also so my owners can see it when they log in to the calendar without clicking into each booking.
I could do with this but so I can send to an Owner each day.
Hey Jennifer!
You can set up a custom field to be displayed on the POC form that asks guests what their trip is for, or something along those lines. Once they fill it out, you should see what they inserted under the Custom Field tab of their booking. More on how to create this here: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
You could create tags for different events, like birthday, anniversary, etc, and then add the corresponding tag to their booking. Then, when you're looking at your list of bookings, you can see those tags. We have these support articles that go over how to create tags and add them to a booking:
Please reach out to help@ownerrez.com if you have any questions!
Hey Brock!
You should be able to show the cancellation policy on the property pages of your hosted website by changing the Rates Display and setting it to Availability Rates Calendar. By setting it to this option, the availability calendar on the property pages should be updated to display the rate for each night, and the cancellation policy should be displayed directly underneath the calendar. More on hosted website rate displays here: https://www.ownerrez.com/support/articles/hosted-websites-rates-display#rates-multi
You can make this change by going to Settings > Hosted Websites > click on the site name > click Change Settings. On the following page, scroll down to the Display section and set Rates Display to Availability Rates Calendar, and then save the changes. Once you do, if you go to a property page on your hosted website, you should see the cancellation policy below the availability calendar.
Please reach out to help@ownerrez.com if you have any questions!
Yeah... therein lies my challenge. For a message like "this is what to do now that we're under a tornado watch," that unfortunately won't suffice...
You are correct. It could be up to an hour.
I just don't know how to have more control over the timing with the "scheduled" version (as "immediate" is unavailable for this). I assume it simply tries every hour, which could mean a long wait before an urgent message is sent. Or am I misunderstanding how that timing works?
