Feature Requests

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Yes, even if it just pushed the OR calendar to HE.  I could do it if HE would cooperate.

Pete

When leaving a guest review, the cleanliness and communication ratings include a dropdown with tag options grouped into Positive and Negative sections. Currently, each tag must be selected individually.

Request: Add a "Select All" toggle at the top of each group (Positive and Negative) that checks all tags within that section at once. This would mirror how the individual tags already work, just applied to the whole group in one click.

This would be especially useful when a guest earns all positive tags — which is the common case for good guests — saving several clicks per review.

Not sure if anyone else uses HomeExchange but would love to request that be added as a interface.

Also - would love to add weneedavacation.com as an interface!

I can confirm I receive a lot of direct emails from "partners" who know I use ownerrez. I don't think it is all of them just finding ownerrez hosted sites.

I have been working on some of my own sync to Xero, need to put somemore focus on it.

Hi Paul ,thanks for the reply as for the email , not sure how and why but every time you guys announce need integration we get some email direct for this sofware asking us to try! They most receive our email from your side. As for Xero , well i been we ownerrez for 6 years and i haven't use or been interested in any new partner since then ! i am still waiting for this Xero integration, QBO is Brutal to work with

They are to busy making useless integration and giving you email to thrid party compagny!

We do not sell (or share) any customer data with others. Never have, never will.

I wrote this 4 years ago, and it will remain true forever:

https://www.ownerrez.com/blog/we-do-not-share-users-contact-information-ie-marketing-lists-with-thirdparty-apps-or-partners-ever 

Most of the integrations you see announced week by week are built by the partner, not by us. We mostly just test, certify, and help them make it official if they pass certain benchmarks. The integrations that are built in-house by us tend to be for larger platforms like Avalara taxes, Schlage locks, and Marriott Homes & Villas.  Avalara and Schlage were both finished last year. MHV is in active development as we speak.

Xero is a tricky one. While the community of votes has grown here, it's been a drop in the bucket compared to the deafening roar of requests over on the QuickBooks side.  Personally, I'm with you - Xero is the better accounting platform.  However, we need to get our QB integration in order - which the hood is up on - before thinking about another huge accounting integration.  It's been slow going, and for that I apologize.  But it's not for lack of interest or awareness about what people are asking for.

If you think nothing useful is going on, I would encourage you to read the Product Update blog post that comes out each month for the massive amount of work being put out every week. It's an eye-watering write-up! 😵‍💫

Here's the latest one from February:

https://www.ownerrez.com/blog/february-product-update-booking-overview-broadcast-messages-15-minute-interval-triggers-photo-channel-exclusions-more 

Or check out the Change Log weekly here for every last glorious detail:

https://www.ownerrez.com/support/articles/update-2026-03-25 

They are to busy making useless integration and giving you email to thrid party compagny! i am shopping arround to a new booking sofware that for sure!

Can the Devs respond to this? It looks like people have been asking for this for 6 years. I've used xero for 10 days and already find it superior to quickbooks. It looks like integration with Xero can confirmed in development and then just fell off the radar. 

Michael, the tasks section you are referring to is in the OwnerRez internal portal. I believe what the OP is requesting is the ability for a property Owner or a guest to create a task, such as "my AC unit is not cooling." I do not see in the system where this Owner/Guest-based task is an option.

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

That sounds exactly like what I was looking for!

I'm not sure how that managed to never show up in any of my searching and asking Rezzy, though . . .

Quality Center with Airbnb data included released this week!

Currently, Booking-type custom fields shown to guests during checkout only support Plain Text, Rich Text, and File formats. While useful, this means guests must manually type responses to questions that would be better served by a structured selection such as Yes/No/Maybe, a dropdown list, or radio buttons.

My use case: I want to ask guests during checkout whether they plan to bring an EV, so I can ensure charging access and remember check to see if they actually used the charger so that I can charge them properly after checkout. (The code could be BXEVREADY). A plain text field works, but asking guests to type "Yes," "No," or "Maybe" feels unprofessional and invites inconsistent responses that are harder to track and report on.

Requested feature: Add one or more of the following field format options for guest-facing Booking custom fields:

• Radio buttons (e.g., Yes / No / Maybe)
• Dropdown selector (predefined list of options I configure)
• Checkbox (single yes/no toggle)
  
  
  
  

HI Jory, 

You are right. By definition, a bank deposit goes to a bank account, not a 'channel'. There is definitely a value to the idea of mapping properties to different bank accounts, or the equivalent would be to sync deposits from each individual payment account (if you have say, 2 Stripe accounts)  to a different bank account. Right now, per this example, all of your Stripe accounts would have deposits sent to the same bank account.  The best workaround that I have found for that is to regularly click into each 'bank deposit' before I 'balance my checkbook' in QuickBooks where I can easily switch which account it applies to.  No, that is not ideal, but the time saved by the deposit sync is still far better than having to manually create every single one in QuickBooks, like I had to for many years before. I have made the need known internally. If you don't see a feature request that you think expresses your views on the subject, either add to one that you think is similar or create a new one.

Actually you could have the emails shared with those particular guests automatically.

1) Create a custom field for the email addresses of those guests who should receive the particular emails you want shared.

2) Add the field to your booking form.

3) Instruct guests when completing the form to put the extra emails in the field, separated by a comma and space.

4) Add the custom field code to the ‘to’ field of the email templates you want to be shared, like arrival information, with a comma and space between them, like this: {guest email}, {custom field code}

That’s it. The emails you want shared will automatically go out to the guest AND the addresses the guest entered on the form. You don’t have to do anything manually ever. Just set up the system once and it will work every time, as long as the guest enters multiple addresses properly.

if you find that guests don’t put multiple addresses in properly, then setup three different custom field codes, and put this in the ‘to’ field of the template and it will still work just fine:

{guest email}, {custom field code}, {custom field code}, {custom field code}

Just be sure to add all three custom fields to your booking form with appropriate instructions.

[This topic has been merged with another topic (Request to Prevent Stacking Using Standard Discounts on VRBO and Direct Bookings). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (VRBO Channel Specific Last Minute & Early Bird Discount to avoid stacking)]

What if instead you use the cancellation policy grace period, allowing you to grant the guests a grace period time to cancel before you charge the card.

OwnerRez supports a Grace Period option on cancellation policies, which allows guests to cancel within a set timeframe without incurring non-refundable card processing fees.

How It Works

• OwnerRez supports an authorization-only payment option that places a temporary hold on funds through card authorization
• The charge is finalized after the grace period expires
• This applies to both direct and channel-integrated bookings
• Exceptions apply for last-minute bookings arriving within 72 hours

Cancellation Policies > Grace Period

How to Configure a Grace Period

1. Navigate to Settings > Rules > Cancellation Policies
2. Select an existing policy or click + Create Policy
3. Scroll to the Grace Period section
4. Set Free cancellation period after booking
5. Click Save

Maximum grace period: 72 hours after booking Maximum "arrival date is at least X hours away": 800 hours (33 days)

Guest Experience

During the booking process on Hosted Websites, guests will see the Grace Period displayed alongside your Cancellation Policy. In OwnerRez, grace period payments appear as normal payments with scheduled capture dates, shown as "Pending" in the payments grid until automatically captured at the end of the grace period.

Cancellation Policies > Grace Period

Important Notes for Vrbo Users

Vrbo's built-in cancellation policies (e.g., Firm, Moderate, Strict) do NOT include grace periods. Grace periods only apply when using custom cancellation policies.

If you want a grace period on Vrbo, you must:

• Create a custom cancellation policy in OwnerRez
• Include the grace period setting in that custom policy
• You can still align your custom policy with Vrbo's Relaxed (≥14 days) or Moderate (≥30 days) policies to receive Vrbo's associated ranking benefits

Email Blast July 1, 2025 - Cancellation Policy Grace Period Behavior Update > Cancellation Policy Grace Period Behavior Update

Vrbo Setup & Connecting > Cancellation Policy and House Rules

Note on Channel Display

Grace periods are not prominently displayed on listing channels such as Airbnb, Vrbo, or Booking.com — they are visible to guests booking directly through your Hosted Website.

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

That would help!

Hi Kimberly,

Although there isn't an option to delay an immediate (event-based) trigger by minutes or hours, you could create a scheduled trigger to send the renter agreement on the day of booking creation at a specific time. This way, it still goes out on the day their booking is created, but not as soon as the booking is created. You could set it to a time later in the afternoon or the evening, to account for any guests who book later in the day: 

 However, if it's a same-day booking, you'd want to create a separate trigger to send the renter agreement as soon as the booking is created so that they receive it right away.