Feature Requests

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I will attach an example of what showed up when I texted a quote recently, which definitely looks spammy for a business operating in the upper midwest.

I love this suggestion. We had to figure this out for when we share links to our website on Facebook, and I'm sure Ownerrez could do the same for linksto quotes.

Hi,

When entering an owner block, the gap night doesn't apply.  In other words, a renter can book immediately after the owner leaves or arrives.  We would like the gap night rule to apply to both bookings and blocks so we can create an accurate cleaning schedule.  Otherwise, the dates have to be changed manually.

Please consider this feature.

Thanks,

When a security deposit hold re-authorizes mid-stay or near release (because the guest's card issuer's hold window expires before OwnerRez's configured Released date), the account owner gets an automatic email notification — but the guest gets nothing. The guest has no idea a new authorization just hit their card, and the predictable result is a confused, frustrated guest reaching out asking why they've been "charged again," even though nothing about their reservation has changed.

This isn't a new observation. In the thread "Email notification when security deposit reauthorization fails" from 11 years ago, OwnerRez staff (Michelle J) acknowledged the gap directly: "We can't guarantee that reauthorizations will always work for this reason. I know that's frustrating. We've looked into different alternatives in the past but always come up short. We are considering adding an email notification that wi—" (reply cuts off there). That was 2015. It's 2026, and there is still no guest-facing notification for re-authorization — success or failure.

The request, in order of preference:

1. Automatically send guests a parallel notification whenever the account owner is notified of a re-authorization — no extra setup required. If the system already knows the event happened (it clearly does, since it emails the owner), the guest should be told too, framed appropriately (e.g., "this is a routine hold refresh, not a new charge").
2. At minimum, expose "Security Deposit Re-authorized" as a selectable status/event in the Triggers system, so hosts and PMs can build our own guest-facing message for it manually. This is a fallback, not a replacement for #1 — individual accounts shouldn't have to remember to configure this correctly for guests to be protected from confusion.

This becomes a bigger problem the more hosts scale into longer average stays and larger portfolios — the total span between hold placement and release grows, which increases the odds of hitting a re-auth. If you manage multiple properties or see more 7+ night stays, you've probably already run into this.

If you've dealt with this too, an upvote here helps get it prioritized.

When leaving anything under 5 stars on an Airbnb review, the system requires we select one of the "reason" tags. Unfortunately, none of the ones shown under House Rules or even Communication are accurate to my situation. If I were to enter the review directly on Airbnb, the tag options include a "Something else" option in all categories. PLEASE make that an option within OR as well, for all category tags.

OwnerRez quote pages currently generate very poor social media link previews when a quote URL is shared.

Posting a link to a quote looks spammy, scammy and not trustworthy:

Please add appropriate social-sharing metadata to quote pages, particularly Open Graph metadata and Twitter/X Card metadata.

The quote page should dynamically generate metadata based on the quote/property, including:

• og:title
• og:description
• og:image
• og:url
• og:type
• twitter:card
• twitter:title
• twitter:description
• twitter:image
• A meaningful HTML <title>
• A meaningful <meta name="description">

Suggested Content

For example, a quote for a property could generate something similar to:

Title:

Quote for Luna's Mountain Lodge | Cheers Away Getaways

Description:

Your vacation quote for Luna's Mountain Lodge — October 10–13, 2026.

Image:

The property's primary/listing image

The exact wording could obviously be determined by OwnerRez, but the important point is that the metadata should be specific to the property/quote rather than the generic OwnerRez domain.

Quote links are frequently sent to guests via text, email, Facebook Messenger, social media, etc. Modern messaging and social platforms use Open Graph metadata to generate link previews.

This would be a helpful mod.

Hey everyone! Until an official Model Context Protocol (MCP) server is released by OwnerRez, I’ve built an open-source OwnerRez MCP Server.

It connects OwnerRez directly to AI agents—like Claude Desktop, Cursor, Windsurf, VS Code, Cline, and Zed—allowing property managers and hosts to manage bookings, check in-house guests, inspect financials, and message guests using natural language.

🌐 Repository Link

👉 GitHub: github.com/buildwithmanag/ownerrez-mcp

🚀 Quickstart (Zero Clone / Zero Venv with uvx)

You can connect it to your favorite MCP client in less than 2 minutes using uv:

1. Get a Personal Access Token in OwnerRez under Settings → API → Personal Access Tokens.
2. Add this snippet to your client’s MCP config (e.g. claude_desktop_config.json, ~/.cursor/mcp.json, or .vscode/mcp.json):

jsonc{  "mcpServers": {    "ownerrez": {      "command": "uvx",      "args": [        "--from",        "git+https://github.com/buildwithmanag/ownerrez-mcp",        "ownerrez-mcp"      ],      "env": {        "OWNERREZ_USERNAME": "your_email@example.com",        "OWNERREZ_TOKEN": "your_personal_access_token"      }    }  }}

1. Restart your app, and the OwnerRez tools will be ready!

✨ Key Capabilities

• 🛋️ Who’s Staying Now (who_is_staying): Instantly see current in-house guests across all properties.
• 📅 Bookings & Stays (list_bookings, get_booking): Query active/canceled stays, check arrivals, and inspect booking details.
• 👥 Guest Lookup (find_guest): Search guests by name or email.
• 💳 Financial Readouts (list_quotes, list_payments, list_refunds, list_fees): View payments, quotes, and fee breakdowns.
• 💬 Guest Messaging (list_messages, send_message): Read guest threads and draft/send replies.
• 📥 Push Webhook Inbox (ownerrez-mcp webhook): Includes a lightweight local webhook receiver to capture incoming guest messages into a local inbox (list_open_messages).
• 🛡️ Safety / Read-Only Mode: Set OWNERREZ_READ_ONLY=1 to hard-block write operations (sending messages, modifying webhooks) while testing.

💡 Example Prompts to Try

• "Who is checking out today and at which properties?"
• "Who is currently staying at Peak-9 Place?"
• "Show me all guest payments for booking #18393490."
• "Draft a warm welcome and check-in message for the guest arriving tomorrow."
• "Show my unhandled guest messages from the webhook inbox."

Note: This is an open-source community project and is not officially affiliated with OwnerRez.

Oh awesome! That's great to hear. Thanks, Bri!

Thanks for that added detail, Alece! I see that our devs have already started a work card to see how we can go about fixing this properly. I'll mark this request as planned.

This would be very helpful!

This would be a useful feature. 

+1 for this feature. I use TouchStay for guidebooks and it would be really helpful to send the BXTOUCHSTAYLINK in response to a "where's the guidebook?" type of question from a guest.

Now Airbnb is removing super strict 60 and 30 policies, it would be great to be able to limit the booking window for specific properties on Airbnb channel only.

Currently, we can only limit either Airbnb channel for that account for all properties, or limit booking window for that specific property for all channels.
Under Property- channel rules, can we have the option to limit booking window by channel?

Hey MichaeI. I assume you were looking at some of my recent messages from today. In both instances, I went in and manually edited Rezzy's reply after it was sent (Airbnb message thread lets you do so) to remove the reference to fees. But Rezzy absolutely keeps specifying in its responses that Airbnb will add its service fee. 

Also, unfortunately "There are no host or guest fees involved in her reasoning." contradicts what I heard from Max in support via email on 8/3: 

"I looked at what Rezzy was told by us, and you're right - there is a conflict between your directive and one given to Rezzy when it uses the quote tool, which instructs it that Airbnb charges a service fee. I'm escalating this to decide how we want to adjust this, or if we don't, what we can do in your case to avoid conflicts."

As OR is still deciding how to handle this, I figured I'd create a feature request as things tend to be prioritized when multiple users express a shared pain point. 

[This topic has been merged with another topic ("Sticky" Header For Generated Reports). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Static report headers when scrolling)]

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

Hi Alece,

I looked at what Rezzy analyzed to come up with her answer to your prospective guest.  There are no host or guest fees involved in her reasoning. However, Rezzy is 'hard-coded' to run a quick quote to analyze numbers in a case like this.  The total she got differed from the actual 'special offer' quote you sent the guest by the amount of the 'special offer adjustment' you gave them.  Ultimately, she told them that the final amount that they saw on Airbnb included taxes. Which was the right answer. But I would say she did over-share a little.

Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.

Not sure if others use the booking screen this way but if you do the following shortcuts would be a great addition.

I often go into this screen and set the arrival date range to todays date for both values so I can see who is arriving.

I also do the same thing for departures.

I also will use it to check on tomorrows arrivals & departures.

Yes, I could use the DAILY REPORT to see this, and I do however this is easier

The feature request that I would like to see is simply a couple of buttons such as ARRIVING TODAY, ARRIVING TODAY +1, ARRIVING TODAY + 2 and the same type of thing for DEPARTING.  It would make sense for there to be just 2 buttons.  ARRIVE & DEPART with a separate field that would default to 0 for today but allow you to put in both POSITIVE OR NEGATIVE NUMBERS to show arrivals and departures for not only future arrivals but past arrivals.

For example:  ARRIVAL with value 0 would populate both the arrival from & to dates and show only ARRIVALS for today.

ARRIVAL with value -2 would show arrivals two days ago.

It seems as though Rezzy is hardwired to assume every host is still using Airbnb's split-fee model (where both the host and the guest pay a fee). This makes it constantly communicate incorrect (and unprofessional-sounding) details to guests for those of us who are on the host-only fee setup. Rezzy should be able to determine from our account settings which applies and respond using accurate information. 

Thanks Bri.  I had tried that and this is what I received:

I will try again.

Thx

Tom

So that we keep seeing the column header label as we scroll further down a generated report in OR

Hey Tom,

Quick follow up to what Michael said above. If you have the booking open on your screen, then hop into Ask Rezzy using the pop up window in that same screen, Rezzy will assess the booking you have pulled up without you having to type in the ORB# as well.

Thanks so much Michael. That's great to know. I'll figure out where to find those logs. I had actually used askRezy and asked my question a couple different ways but it came back with nothing. I will take a look at hunting down those logs. Appreciate the good answer!

Hi Tom,

I agree that there are times when you might want to see the original charges. The original booking information is available in the logs. The Help Desk has always had access to it for you,  and as I just discovered, even better, so does 'Ask Rezzy'

Nice!

[This topic has been merged with another topic (Non-refundable option within the inquiry / booking widget). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Dual Option Pricing Refundable vs non-refundable)]

[This topic has been merged with another topic (Non-refundable option within the inquiry / booking widget). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Duel Refundable & Non-Refundable pricing)]