Feature Requests

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Already submitted! (Thanks for drawing my attention to the new direct log link — phew! So helpful!) 

If Rezzy is logging that it responded but no reply was actually sent, that sounds like a bug report. I'd ask that you please write that to the Helpdesk with some examples.

Have you seen the new "Rezzy reviewed" logs now when you click on a guest reply? If you could link the Helpdesk to the message thread URLs and screenshot the message and associated logging for quick reference on our and, that'd be great. 

Please allow account-level default for report date filters

People mostly run their reports either on Departure Day or Arrival Day and (I would think) rarely mix the two.

Please provide the ability to set default report parameters.

Rezzy Says:

There's no account-level default for report date filters - it's a per-run selection each time. The Booking Summary report's Period Filter options (including "Use departure date") are just set on the fly when you run the report.

Booking Summary Report

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.

Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote.

Community feedback really helps us prioritize what to build next.

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.

Another reason why this notification feature would be helpful: Rezzy sometimes fails on sending responses when it should. 

I have Rezzy set in auto-respond mode. Unfortunately I still need to click into each and every message that we receive to both double-check Rezzy's response for accuracy (which has vastly improved by the way!) and to confirm it responded at all. Because sometimes it mis-fires (the log shows Rezzy thinks it responded but no reply was ever sent), that's the only way for me to even realize a guest didn't get a response so I can send one manually. 

Receiving some sort of notification or summary of the guest message and Rezzy's response would help me realize it quicker when Rezzy doesn't in fact reply as expected.

Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote.

Community feedback really helps us prioritize what to build next.

Tag automations are a very powerful tool, however  the limited options in the conditions significantly limits the use cases.  

Request to add as many criteria to the conditions drop down as possible (I.e. similar to the options available when filtering the list of bookings).  

Also the ability to use variables when using a date field in the conditions such as $TODAY or $TODAY+3Days.  Currently you must pick a specific date which has limited usefulness in an ongoing automation.

Specific Examples:

Automatically add a tag if the departure date has passed and the security deposit has not been released.

Security Deposit Status is an option in the condition drops down, however, Booking Stage and a way to set the Departure Date to anything other than referencing a specific date is missing.

Booking Stage = Post Departure 

Departure Date >= $TODAY + 2 Days

*yes, in this example Booking Stage may be redundant, but would be helpful in other use cases.

*The $TODAY variable is much more powerful/flexible than adding additional conditions such as Days Since Departure Date in the conditions drop down.  The ability to use variables where the calendar is enables flexibility for all date conditions vs having to potentially add both Days Before XYZ and Days After XYZ to the conditions drop down for every date field.

It's my understanding that Owner Rez approached Furnished Finder but they declined.  Contact Furnished Finder and see if they've changed their mind.. 

[This topic has been merged with another topic (Can Owner Rez consider integrating with Furnished Finder?). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Request to add Furnished Finder to list of Integration Sites)]

As a popular rental platform, Furnished Finder should be added to the list of integration options with OwnerRez. We currently host five properties and plan to continue growing so this would be most helpful for our business.

Thank you,

Milebe Properties

I would like to have date drivin and channel driven Property Titles under Description to target specific events. Like i am promotion multiple weekends in the shoulder season but right now I have to change it for each event, once booked then i can change it for upcoming event week/weekend but I would like to promote multiple at the same time on different channels if that makes sense?

Sheila

I think it would be helpful to have a structured cleaning fee for different length of stays. Shorter stays less than 14 days, stays 14 to 30 days and 30 days plus+ also would be nice if you could add extra for cleaning with pets.

Sheila

I use the report to compare prorated dates and gross revenues to prior year. It automatically has the "canceled" bookings included but this seems like it should be an option not checked unless you are looking for that information, as option that is great but for someone who doesn't really know, they are including because it was already checked and could be misleading, or at least put an explanation on there.

Thanks,

Sheila

The current Team Access permissions are quite limited. It would be extremely valuable to have more granular, role-based permissions so administrators can control exactly which areas of OwnerRez each team member can access.

A key use case is for co-hosts. Many co-hosts need access to the Inbox so they can read and respond to guest messages and enquiries, but in some circumstances, they should not have access to any financial information.

Ideally, permissions could be configured to allow access to features such as:

• Inbox (read and reply to messages and enquiries)

• Reservations

• Calendar

• Tasks

• Guests

• Reports

• Settings

• Financial information

In particular, financial permissions should extend beyond just Reports. It should be possible to hide all monetary values throughout the system, including reservation totals, payments, owner statements, commissions, and any other financial data displayed within reservations.

This would allow property managers to give co-hosts the access they need to communicate effectively with guests while protecting sensitive financial information. It would also make the Team Access feature much more flexible for a wider range of business structures and user roles.

The merge field that takes users straight to sign their rental agreement ( {BULEASE} ), has been busted for about as long as I can remember. Half the time the link just straight up doesn't work, or when it does, it does buggy things like send guests to the wrong rental agreement and other fun unintended functionality. I was instructed to use {BUFIXUP} as a workaround. But there still needs to be a reliable merge field to send folks straight to the rental agreement if owner should so desire to and have a reasonable expectation that it will work. As an OwnerRez certified consultant, this issue is starting to effect my work with clients as well when they have already made headway in starting their templates and I have to troubleshoot why RAs aren't functioning as intended and dig up every use of {BULEASE} in the system and replace it with {BUFIXUP}. This may not be a true feature request, but it kind of is because we currently don't really have a consistently viable direct link merge field to the RA.

Hi Alece, I believe Rezzy is supposed to recognize who is writing in and respond to them correctly. I've located an Inbox thread on your account where this is not happening and I'm passing this up to our engineers for review.

Airbnb allows other travelers to be added to the message thread. When one of those other travelers sends a message, even though their name is visible in the OR inbox, Rezzy always inserts the primary booker's name in its reply. PLEASE modify this so Rezzy correctly addresses whomever sent the message it's responding to.

This isn't the full on delayed response feature. That's still a work in progress. What is described above was a bug fix. If that's still not seeming to work as expected for you, please open a ticket with the Helpdesk and I'll take a look with them.

Thanks, Bri. I was hopeful that's what it meant -- but sadly since posting my question, I've noticed that it's not playing out that way in practice for me yet... including a booking that came in just today. Is there anything I need to do on my end to ensure this new pause/delay on instant bookings can work properly? 

I would like to request improved reporting for reservations where a booking channel, such as Airbnb, collects the guest’s payment and deposits the funds to the property manager.

Currently, the charges shown in OwnerRez—and especially the amounts owners see in their portal—do not always match the amount actually deposited by the channel. This creates confusion because owners may believe their commission and payout are being calculated from the larger amount displayed in the reservation.

For example, I have an Airbnb reservation that shows:

• Total reservation charges: $1,414.60
• Rent: $1,362.00
• Actual Airbnb deposit received: $1,195.34

The owner can see the $1,414.60 total and the $1,362.00 rent amount in their portal, which makes it appear that those are the amounts received and being used to calculate their payout. In reality, only $1,195.34 was deposited into our account after Airbnb’s deductions.

It would be extremely helpful if OwnerRez could more clearly separate and display:

• The gross amount charged to the guest
• Fees or deductions retained by the booking channel
• The actual net amount deposited to the property manager
• The amount of rent or revenue that is eligible for the owner’s payout
• The management commission calculated from the correct amount

Ideally, the owner portal and owner statements would show the actual funds received from the channel, rather than only the gross reservation charges. There should also be a way for channel payout information to automatically reconcile with the reservation so that the reservation charges, owner statement, and bank deposit all match.

This would reduce owner confusion, make statements easier to explain, and provide a more accurate picture of the money that was actually received and available for distribution.

I noticed this line in the latest change log: "Ensure Rezzy AI answers with booking context when guests book and message simultaneously" Does that mean that that Rezzy will now wait to process a message reply until a booking is fully confirmed? 

Yes, when a guest books and sends a message at the same time, the system now waits for the booking to be fully linked to the conversation thread before Rezzy processes the message.

Thanks for the suggestion, Alece!

We can definitely see why that would be useful. While some property managers may want owner bookings to follow the exact same workflow as guest bookings, others would prefer to skip requirements like the rental agreement for owner stays.

We've logged this as a feature request and will look at the best way to handle it, likely by adding settings that allow you to decide whether owner bookings should require a rental agreement (and potentially other guest-facing requirements) or bypass them entirely.

Thanks for taking the time to share the feedback. It's a good example of where flexibility would benefit different workflows, and we'll take it into consideration as we continue to refine the Owner Bookings feature.

It appears that seasonal cancellation policies set in OR will not remain overridden by AirBnB specific custom promotions.  

Unlike pricing, which on AirBnB can be overridden by custom promotional settings per listing and remain once set, seasonal cancellation policies pushed by OR seem to override custom promotional settings. I don't believe this should be the case.  

I'd also like to ask if it's possible within OR to set a custom season just for summer weekends? I'm not seeing a way to.

Hello,

This Feature already exists with the Bookings List View.  Perhaps you have a filter saved that is making it only show Bookings?

If you go to List View and click Filter, you can instead have it also show the blocks.   Then in the bottom of the filter you can choose to save that as your default view so that it is always shown.

Let me show you how that would look:

Show Bookings and Blocked Off Time - Watch Video

Hope that helps.  Have a great day!

-Steve

Very interested as well. 👍