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I would like to make a suggestion to be able to change the color of the highlight of today’s date. The pale yellow is often hard to see. We already have the ability to change the ribbon color of the properties

[This topic has been merged with another topic (Payment type surcharges & discounts).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Feature Request: Ability to Apply Surcharge Based on Payment Method (e.g., Credit Card))]

Hey Scott - We've verified that if a guest leaves a review on the Vrbo platform, when it syncs to OwnerRez, you can respond to that review from OwnerRez and your response will sync back to Vrbo. We'll close this feature request since it is currently working.

this seems to have been implemented now.

These booking notes can be pulled into a whole bunch of programs that integrate with OwnerRez
By having the booking field codes working in the booking notes will help so much. In our case this use will really add the service we provide and personal guest experience.

PLEASE PLEASE PLEASE

It's becoming common in service industries and even some stores will charge a %fee if you pay by credit card

Hey Shannon,

Thanks for submitting this request! Feel free to share this request with likeminded users who would be willing to give it an upvote. Those votes allow us to determine where the demand is when our Dev and Product teams consider what should move onto the roadmap next.

By the way, looks like your upvote wasn't included when the request was submitted. Be sure to click to vote at the top of the page!

We have some templates that auto send to outside parties and on occasion they request to have their email address updated. 
It would be very helpful if we could search the "To" field for specific email addresses so they can be updated without getting missed.

Thanks!

This is true but I didn't see a way to have options for Yes/No, List, or Multiple Choice... so answers become difficult to review as it is free form text and guests can enter whatever they want into the field.

Absolutely concur. There should be means to define questions as Yes/No, Menu Selection, Radio Buttons, Text Field, and anything else obvious that I didn't think of. In addition, there should be the ability to have  pop-up help available for each question/answer.

We have heard that rumor, probably from the same sources as you. We haven't heard that from Airbnb, and other than adding cribs to rooms, I see no mention of a specific type of tagging for cribs to rooms in their dev docs.

Whenever they announce new features and add support for them to their API, we'll write to those API specifications. We'll close this feature request, as it will be handled through our regular development cycle, if the rumor proves to be true.

OR please reconsider this feature the work around is exhaustive!!!

Bri, thank you for the update!  And, thank you to the leadership and team that both allowed this functionality to move forward and are actively working it through the various stages of reviews and implementation.  Thank you, again!

Iam aware that you can create custom forms, but as PacView points out, the result isn’t very elegant. A group of 8 adults and 2 minors all having to fill in their full personal details doesn’t look good. A small group of just 3 people gets the exact same form with lots of irrelevant fields they don’t need to complete.

Per the rumor mill, when guests search for an amenity like a crib on Airbnb, only properties that have this amenity tagged to a certain room will show up in search.  This goes beyond room by room photo tagging.  Sounds like the amenity itself must be tagged to the room. 

Requesting this feature so that OwnerRez properties are not disadvantaged.  

This is true but I didn't see a way to have options for Yes/No, List, or Multiple Choice... so answers become difficult to review as it is free form text and guests can enter whatever they want into the field.

maybe this can be included in the portal:

 

Good day,
As we rent out properties in Spain, among other locations, the Spanish authorities require quite a bit of information at check-in.
This includes details such as full name, address, city of residence, passport number, date of issue, country of issue, and so on.
This must be registered for all guests.
For minors, we also need to indicate the relationship to the accompanying adults.
It would be very helpful to have a standard check-in form that can be completed online.
Does such a form already exist, or would it be possible for you to create one?

@Mireille R.   The purpose of this enhancment request is primarily to display information for the guest.   It looks like you want to collect guest information, which is a feature that already existss in OR.   You can create custom fields and have the guest provide it in a rental agreement.   Settings > Workflow & Devices > Custom Field Definitions

I only recently started using TAG AUTOMATION but quickly realized how it could be even more useful if TAG AUTOMATION could include TAG REMOVAL.

Especially if TAG-A could be removed if TAG-B was added.  

This would require tags being able to trigger an event which in itself would be a great addition but maybe that is not an option?

maybe this can be included in the portal:

Good day,
As we rent out properties in Spain, among other locations, the Spanish authorities require quite a bit of information at check-in.
This includes details such as full name, address, city of residence, passport number, date of issue, country of issue, and so on.
This must be registered for all guests.
For minors, we also need to indicate the relationship to the accompanying adults.
It would be very helpful to have a standard check-in form that can be completed online.
Does such a form already exist, or would it be possible for you to create one?

Now that we can rate Vrbo guests on OwnerRez and these ratings now sync with Vrbo, when do we get to respond to Vrbo guest reviews on OwnerRez and have those responses sync with Vrbo?

Currently, surcharges can’t be tied to the selected payment method, which means owners either have to absorb the fees or apply them to all guests—many of whom use fee-free methods like ACH, Venmo, Zelle or checks. Neither option feels fair or efficient.

Please consider adding functionality that allows surcharges to be conditionally triggered based on payment type at checkout. This would align better with how many other platforms handle processing fees and help small hosts stay sustainable.

Thanks for considering it!

—Antoinette Bruno

I am using the widgets and understand how to use CSS to style the widgets themselves. However, what I’m referring to is the experience after the guest clicks through — when they’re pushed over to the actual OwnerRez-hosted booking and payment page.

According to OwnerRez support, we currently have no control over the styling of that page, other than being able to customize the header and footer. The core booking/payment page design (colors, fonts, layout) is locked down since it’s hosted directly by OwnerRez.

I’m coming from another reservation system that wasn’t as powerful overall as OwnerRez but did allow more control over the payment page styling, which helped maintain consistency and trust with guests.

Once I get the image upload issue sorted out, I’ll post a side-by-side comparison to show what I mean.

That’s definitely better, but I think it’s important to add:

“Rate” refers to the price charged per unit of time for lodging accommodations — most commonly, this is the per-night cost for a stay in a hotel, vacation rental, cabin, or similar property.

• Standard Usage: Typically expressed as “$X per night”.

• Purpose: Reflects the base cost of the stay, before taxes, cleaning fees, pet fees, or other add-ons.

The problem is that the way it’s currently displayed in OwnerRez — showing the total of all nights under both Rate and Amount — is confusing at first glance. It’s not immediately clear how the total was calculated, especially for guests accustomed to seeing a breakdown by night.

Here’s an example from Marriott that’s clearer and more intuitive:
* This forum isn't letting me upload images, still trying to troubleshoot the issue...but a screenshot in case the table isn't displaying correctly:
https://canyonofthestg.wpenginepowered.com/wp-content/uploads/2025/06/Screenshot-2025-06-03-at-4.22.43 PM-1.png

Summary of Charges

Rate Summary

Room Rates shown do not include 15.00% Occupancy Tax Per Night, the $1.08 per night California Tourism Act charge and the 2% Anaheim Tourism fee . Total room charges will include all room fees and taxes (Subject to change) .

A Non-Refundable One Night Room and Tax deposit will be taken shortly after booking your reservation.

Same Day Cutoff is absolutely in the works. It's running through our testing and dev teams right now, and there's just a bit more work to be done before it's ready for release. We'll continue to keep you updated here in this thread.

Hey Cristal B,

We're working on same day cutoff capability at this time. There's an open Feature Request for that here that you can follow for status updates:

https://www.ownerrez.com/forums/requests/same-day-bookings-with-time-cut-off

Your request may make a good addition to this feature in a follow up iteration down the road! Feel free to share this request with likeminded users who would be willing to give it an upvote. That allows us to determine where the demand is when exploring what to put on our development roadmap down the road.

Thanks for taking the time to write this up!

Are you using OR widgets? In that case, have you tried CSS? 

Settings > Widgets > Select the widget in question > CSS is under the Options heading 

Have you tried Settings > Pricing Preferences > and select "detailed breakdown" in every category? 

Then Widget will display like so (Standard in this example is a Season name) 

And quote sent to guest will look like this 

Hey Destiny H,

Thanks for taking the time to write up this request!

At present, Automatic 5-Star reviews can only be configured 1 to 13 days after departure. Feel free to share this request with likeminded users who may be willing to give it an upvote! Our Dev and Product teams keep an eye out of upvotes to affirm the demand for new features when we're considering what to add to our roadmap next.

Hey Destiny,

You can accomplish this using Custom Field Definitions in OwnerRez! Just create a required Custom Field for guest ages, and another asking what state they're visiting from, and the guests can fill that content in as part of the booking process. Then, you can run the Stays by Date Range report to see those.

Booking type custom fields can be shown during quote acceptance for direct booking guests. Also, if you send the guest a separate renter agreement e-sign link after booking (such as for channel guests), the same booking type custom fields will be displayed for them too.

More info on creating Custom Field Definitions can be found here:

https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance

I just switched my automated 5-star reviews over to OR. There are times when I'd like to be able to push out an automated review sooner (once the guest has submitted theirs). While this was available in my previous system, it does not seem to be possible currently in OR. Another feature I miss is the ability to edit the review and then either save it for automatic submission or publish now. (Again a feature that had been available in my previous system.) To make the automated review system more robust, please add the following features:

• Populate the random auto-review the system selected for the guest so it's visible on the review screen.
• Add an option to "publish now".
• Add an option to edit the saved review and either publish immediately or save for the scheduled push-date.