Feature Requests

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[Another topic was closed as a duplicate of this topic (Last changed dates on Triggers, Templates, even description blocks)]

[This topic has been merged with another topic (Triggers that can be sent after x number of hours).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Change Trigger Delay to "___ minutes after" or "____ hours after" event rather than only "___days after")]

Hi Rick - Adding a discount for an offline payment type is currently a manual process. You can set up a manual discount and apply it to the booking once it has been confirmed.

To place the admin fee at the bottom for a direct booking, you can check the "Place this below tax line items" box, using the instructions found here:
https://www.ownerrez.com/support/articles/charging-guests-a-credit-card-fee

To read more about discount positions, have a look at these support articles: 

• https://www.ownerrez.com/support/articles/rates-seasons-overview#:~:text=match%20as%20well.-,To%20control,-the%20position%20of 
• https://www.ownerrez.com/support/articles/discount-codes#position 

If you have further questions, feel free to reach out to us at help@ownerrez.com and we'll be happy to assist!

Have you considered a property share format? Owners in the Smokies have this property share smokymountaincabinsbyowner.com. You can see how we set it up on smokymountaincabinsbyowner.com/join. The requirement is that all participants have to be on OwnerRez. The website is hosted on Wix, members contibute $5/property/year to cover hosing fees. Currently, 150 properties participate. Every member is also obligated to have a share widget on their respective website, like this : https://www.bluemountaincabins.com/more-cabins-573986261. This format encourages direct bookings, not dependent on slow ical, and gives travelers immediate availability/price without needing to send an inquiry upfront 

We’re in the early stages of developing a new site—Visit North Captiva—which will serve as a verified, independent directory of vacation homes available for rent on North Captiva Island. Our goal is to offer travelers a trusted, centralized space to view property photos, amenities, and availability, with direct links to book on the homeowner’s preferred platform (such as Airbnb, VRBO, or their personal site). We will not be booking directly through our site.

Because this is a simplified listing model—featuring verified homes with iCalendar integrations and links out to existing booking platforms—we’re wondering if you offer a discounted listing price for this type of format, without the need for additional booking tools, payment processing, or messaging services.

We’re aiming to keep the experience clean, fast, and transparent for guests while providing visibility and control for homeowners. If a reduced-rate option is possible, we’d love to discuss how we can collaborate.

I agree with this, it would be great to get some more analytic about guests.

Welcome to the club, I think about this feature ever night before I go to bed.

This would be a huge feature for PMs!

Something like this would take months if not a year to implement. 

Although I'm hopeful 

Thanks for submitting this request, Michael!

Feel free to share this with likeminded users who would be willing to give it an upvote if they'd also find this beneficial.

Could have used Sms version yesterday, the internet was down in my area and It would have been great to be able send the guests a notification that it was area wide and not an issue I could take care of.

We also get floods here, not often, but does happen, and it would be too time consuming to try to reach everyone individually in an emergency.

Broadcast, email and text would be very beneficial for us. 

It probably does refresh eventually, but when you write a reply and it sits on a screen for 5 seconds marked "Queued" -- you tend to force refresh to see if it was sent or not. Auto-refresh doesn't seem to refresh fast enough (for me).

(this request was posted here after I ran it by help@ownerrez.com)

Funny thing... I posted this here at the request of help@ownerrez.com :)

Hey Michael,

This sounds like a potential bug report. If you could write this up to help@ownerrez.com, our Helpdesk team will gladly investigate and see what we can improve on here.

Hey Michael,

Thanks for submitting this request!

I'm curious though, is it that a new message received in the inbox is not automatically refreshing the view for you? If that's the case, we'd like to investigate that further. I believe it should be auto refreshing. We can have our escalation teams look into this to see what's going on.

Please write an email to help@ownerrez.com so that our Helpdesk team can take a closer look. Screenshots and links are always helpful!

[This topic has been merged with another topic (Discount by Tag Criteria).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Expand options for handling discounts)]

Please Integrate with Xero accounting.

Great software and a second option would be great. 

So what is the status, then, of the progress announced by Bri on April 21 of this year?

Thanks for this request, Megan! Feel free to share this post with likeminded users who would be willing to give it an upvote if they'd also find this beneficial.

Stacy - The Booking Detail report includes the Average Daily Rate and Average Daily Gross. Individual nightly rates are not yet available.

https://app.ownerrez.com/reports/bookingdetail

This would be great! Please share this to the Unofficial Ownerrez Facebook group to get more votes!

I run my vacation homes overseas, Bora Bora to be specific. So I naturally get many international guest 96% of my business comes from OTA's and it would be nice to have messages sent to my guest in their native language. I think the best way around this would be to initiate a trigger based on the guest country code. Guest full phone numbers is data point that is shared to us by almost all major OTA's. 

I would add to this, geographic features & landmarks, national parks, rivers & lakes. Visitors to our property are coming for Antietam Battlefield, primarily, then to visit family or attend a local event. 

Lots of good feature details from other.
It would also be helpful if guest can cancel booking within their cancellation window through this Feature.
Thank you
Sunny

Currently, OwnerRez only allows for a single static logo, which can lead to visibility issues when viewed in dark mode (especially in email templates, guest portals, or hosted websites). I’d like to request support for theme-aware logos, the ability to upload both a light-mode and a dark-mode version of the logo, or allow conditional display based on the user's device theme settings.

Why it matters:
Many guests use dark mode on their phones and email clients, and logos with darker elements (or transparent backgrounds) can become unreadable. Supporting dynamic logo switching would ensure a polished, professional brand experience across all devices and themes.

Possible implementation ideas:

• Let users upload two versions of the logo (light + dark).

• Or offer a toggle for logo background type (light, dark, transparent) to aid compatibility.

Thanks for considering this improvement!

Both. The default check-in time is 4pm and check-out time is 11am because you only allow for one time and this fits the majority of the year. We change those times to an hour different if we have a same day check out (so 5pm check-in and 10am check-out). And sometimes guests ask if they can check in an hour early (3pm) and we can grant that if it's available. 

Seeking a report to be developed for use of reviewing homeowner last logins, current permission settings and overall one stop shopping rather than clicking into each users set up individually to review.

We are currently onboarding to OR and just found this major problem. There needs to be a way of selecting what taxes apply to what item, especially surcharges. We have a lodging tax that is only applicable to rental fee or "required fees" for that stay.  We also provide a lot of add-on items which are not subject to lodging tax, but are subject to sales tax. There is no way doing this in OR, but almost all other PMS systems have this basic feature in order to stay compliant with local tax authorities. We could just mark it as non-taxable and pay the sales tax ourselves (without detailing it to the guest), but that is illegal not to disclose the sales tax being applied.

Still searching for creative work arounds until this feature can be added.