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Suzee S

OwnerRez Team Member
Joined April 2023
120 posts
Topic

Feature Requests » Change booking tab to show comprehensive calender not just bookings

You can already add spot rates for specific days by using our Rates Calendar! You can override property and seasonal pricing, minimum stay, and changeover for a specific property.  Get all the inf…

(Posted Jul 17, 2025 10:50 AM)

General Help and Questions » booking.com always offers 2 rooms not one.

That is a weird Booking.com quirk. Booking.com does not count kids in room counts.  If you have a sleeps 4 room with 2 adults and 2 kids - that is considered a 2 person room.

(Posted Jul 16, 2025 4:28 PM)

Feature Requests » Allow staff to see reviews

As a workaround, you can create a trigger to send an email to your cleaning team if a review is less than 5 stars. You won't be able to attach the contents of the review in the template, although you…

(Posted Jul 16, 2025 3:07 PM)

Feature Requests » Tax reporting by municipality

Have you tried using the Tax Detail report? This report will provide separate columns for each of the taxes you have defined in your settings. Below is an example of the tax columns that would show o…

(Posted Jul 15, 2025 11:45 AM)

General Help and Questions » VRBO CSV Commission Import Issues

Yes, we've noticed the same. Our engineers are actively looking at this - we'll post here when there's news.

(Posted Jul 14, 2025 11:49 AM)

General Help and Questions » Advertiser id

It looks like you've also connected with our Helpdesk team and they are handling your question there. I'll let them take it from here.

(Posted Jul 8, 2025 3:22 PM)

General Help and Questions » Opt in for e-mail marketing

Ah yes, you're correct. At this time, we don't have anything for email opt in/out, although we are planning to add it. Keep an eye on our change log! https://www.ownerrez.com/support/articles/upd…

(Posted Jul 8, 2025 2:12 PM)

General Help and Questions » Total Rent versus Net Total

That will depend on your settings. PM Commission is calculated on each item you have defined as commissionable. Here is a support article that explains how to set commissions for owners and surcha…

(Posted Jul 7, 2025 4:34 PM)

General Help and Questions » Vrbo Pet Fee Solution

Hey Bryan - Often, the guest doesn't see the field where they need to indicate they are bringing a pet, because it's hiding behind the number of travelers field, with no indication it's there. And if…

(Posted Jul 3, 2025 2:09 PM)

General Help and Questions » Opt in for e-mail marketing

Hi James, Navigate to Settings > Messaging > Messaging Preferences, check the appropriate boxes and click the green Save button. https://uc.orez.io/w/files/8a4f298279d4434a90d99fe727067d68

(Posted Jul 2, 2025 4:10 PM)

General Help and Questions » Merge and clean-up tools for listing sites and other areas

When inquiries are turned into quotes, we are taking the listing site source and adding it to the quote. That was in the release you read about in our May blog post and it is working: https://www…

(Posted Jun 30, 2025 5:19 PM)

Feature Requests » Allow more payment options with stripe

Have you taken a look at our custom payment options? You can set these up to be available to your guests to pay for their stay. Here is a support article showing you how to set up custom payment opti…

(Posted Jun 30, 2025 3:12 PM)

Feature Requests » More Customization on Booking Page: Hide and Move Columns in List View

Thanks for the request, Shannon! For a current workaround, you could change the zoom on your screen to be something smaller than what it's currently set at. For example, the tags column doesn't d…

(Posted Jun 30, 2025 2:43 PM)

Feature Requests » Nuki smart lock integration

Please reach out to Nuki and let them know you'd like them to integrate with OwnerRez! Often they need to know there is interest from users of their product before they are willing to invest developm…

(Posted Jun 26, 2025 9:20 AM)

Feature Requests » Step towards unified email inbox

Holly - This functionality will be released as an enhancement to the current inbox, so I'll close this request since it is being worked on.

(Posted Jun 15, 2025 1:46 PM)

General Help and Questions » Reservation Request Trigger

You can use a Pending Status condition in your trigger. The Pending Status condition will work for an immediate or scheduled trigger. I've included an Immediate trigger example below. If you'd li…

(Posted Jun 8, 2025 10:24 PM)

General Help and Questions » Proper Order for New Property Setup

If the property does not already exist in Vrbo or Airbnb, we recommend setting up the property in OwnerRez once and then connecting it out to Vrbo and Airbnb. This way you only have to set everything…

(Posted Jun 8, 2025 5:05 PM)

Introduce Yourself! » How can I print out a monthly housekeeping list. I have my own housekeepers

Hi Jane - Welcome to the OwnerRez Family - we're so glad to have you! It sounds like you're looking to send your housekeepers a monthly report of bookings. If you'd like to send them a list of boo…

(Posted Jun 8, 2025 4:50 PM)

Feature Requests » Sync to Vrbo Responses on OwnerRez to Vrbo Guest Reviews

Hey Scott - We've verified that if a guest leaves a review on the Vrbo platform, when it syncs to OwnerRez, you can respond to that review from OwnerRez and your response will sync back to Vrbo. We'l…

(Posted Jun 8, 2025 4:40 PM)

General Help and Questions » How to change wordings on check out page?

At this time, you can only change the wording in the blue box at the top of the screenshot you posted by navigating to Settings > Form Messages.

(Posted Jun 5, 2025 3:01 PM)