Updates
* Enhance Akismet "mark as spam" auto-detection on inquiries
* Increase character length allowance on push notifications for channel messages
* Adjust top menu navigation when font size increased/zoom on mobile
* Add support for seasonal, non-percentage discounts with Google Vacation Rentals
* Prevent deletion of guest record(s) associated with account SMS number(s)
* Reduce font siz...
Tracking Airbnb charges ensures accurate accounting, financial transparency, and compliance with tax regulations for your financial management and reporting.
As OwnerRez works toward eliminating the need for the Channel Bridge tool () , we continue to expand our listing channel transaction toolboxes.
Only available to users who have enabl...
A website is a great way to establish your brand and build a strong repeat-guest list as you grow from small owners to PM and beyond. Our Hosted Website feature, () built directly into OwnerRez, is easy to use and works with the property, listing, rate, and rule data you've already entered into your account.
After setting up your website...
As an experienced STR host and OwnerRez user, the developer of RedCarpet Host () set out on a mission to create tools that are smarter, easier to use, more affordable, and provide a better guest experience. A great example is their innovative and thoughtfully-designed guidebook builder which turns a dreaded t...
Subject
Webinar With Happy Guest Next Week! Body
Hi [first name]!
Join us live with Happy Guest on Thursday, February 5th, at 1 PM Eastern and 10 AM Pacific time! ()
If your revenue strategy feels like déjà vu, it's time to break...
New Features
* Airbnb channel integration onboarding process
* Add price quoting tools to Rezzy AI
* Add 15-minute scheduled trigger options
* Add support for multiple custom payment methods per property
* Add listing channel property photo exclusion options Enhancements
* Add Category links to LQA (Listing Quality Analyzer) results
* Add warning callout for same-day changeover overlappin...
Subject
Rezzy AI Webinar This Friday! Body
Hi [first name]! This Friday, February 6th, at 10:00 AM PST/1:00 PM EST, we are hosting a live webinar to talk about Rezzy AI!
We'll walk through how Rezzy AI works, how to train it with FAQs and Directives, how Tasks and Sentiment Analysis fit into your workflow, real-world examples from l...
Online payment forms eliminate back-and-forth emails, automate payment collection, and give guests a professional self-service experience. Less manual work for you, more convenience for guests, and a professional guest experience throughout.
The OwnerRez Payment guest form is available automatically for users of OwnerRez's new PayPal connections (/support/articles/paypal) and Stripe (/support/...
Authorize security deposits to protect against property damage while reducing guest friction. Automated processing eliminates the need for manual tracking, and you only capture funds when necessary for actual damages.
The OwnerRez Security Deposit guest form is automatically available to users of OwnerRez's new PayPal connections (/support/articles/paypal) and Stripe (/support/articles/payment...
Subject
Clarifying what "deprecated" means for Converge users Body
Hey [first name]!
We've received some questions about our recent email regarding Converge, so we want to clarify what "deprecated" means in this case. Deprecated does NOT mean:
* Converge will be shut off
* You must switch now
* There is a deadline to change processors
Your existing Converge connection will continue to...
Kicbac () is an OwnerRez integrated payment method partner for vacation rental property managers. Kicbac's approach is simple: what you see is exactly what you pay. By eliminating complicated fee structures and hidden markups, Kicbac ensures your hard-earned profits stay exactly where they belong, within your bu...
* Avalara MyLodgeTax integration Wide Release!
* Rezzy AI Improvements Private Beta
* Add ability to pause Rezzy's automatic responses on specific conversations for a set time period or indefinitely
* Add thumbs up/down feedback buttons to more areas, including tasks created by Rezzy
* Ensure Rezzy respects pre-booking message channel platform rules
* Improved assignment dropdown lists to onl...
Subject
Upcoming Improvement to Airbnb Reviews in Your OwnerRez Account Body
Hi [first name]!
We're reaching out with an important update regarding Airbnb reviews and an improvement we are making in the next few days to help strengthen your listing reputation and overall Airbnb performance. What's changing
To help our users maintain strong review scores on Airbnb, we will soon begin turning...
AI auto-responses offer immediate 24/7 guest communication, answer common questions when you're unavailable, boost booking rates, improve guest satisfaction, save time on repetitive inquiries, and help you stay competitive in the vacation rental market. You can add Rezzy AI schedules to respond automatically to guests, and additionally, you can specify which properties each schedule applies to.
T...
Reva () aggregates your reviews into a centralized channel, providing you with the visibility and control needed to drive actionable insights and improvements across your business.
* Consolidate every review from every channel into one dashboard.
* Leverage AI for advanced review categorization, tagging,...
Subject
Get Ready for the New PayPal with Venmo & Pay Later Body
Hi [first name],
We're reaching out to let you know that OwnerRez is upgrading our PayPal integration ahead of a December 2025 deadline.
This upgrade is required for continued PayPal use inside OwnerRez and brings several major improvements, including:
* Support for Venmo and Pay Later
* Modern, streamlined checkout experie...
