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I've got a property that's set up like this:
First Payment: 50% required up front
Second Payment: Due 30 days before arrival, collected automatically
Cancellation Policy: Guest receives 50.00% if cancellation occurs at least 30 days before arrival; No refunds within 30 days of arrival.
So, officially the first payment is non-refundable. We're very clear about it in the rental agreement. But the "guest receives 50%" language in the cancellation policy keeps tripping us up because it leads guests to believe they're going to get their deposit back. They don't receive anything if they cancel 30+ days out, we just don't charge the second 50% payment.
Is there a better way to configure this combo of payment schedule and cancellation policy?
There is no way for you to affect the order of your photos on Google. Both photos and, descriptions & headlines are AI edited on GVR. Google completely controls how they present the listing info synced from OwnerRez.
You will likely, also see the aggregation of photos and descriptions from other instances of your listing (from Booking.com, Blue PIllow, Bring Fido, etc.), and you have no control of how Google handles that.
I have a guest who has booked an apartment for 3 weeks. Unfortunately a pipe started leaking so I moved them to another apartment. It took 4 days for me to get the leak and everything tidied up.
So I have 1 apartment blocked out with an Airbnb booking for 2 more weeks which doesn’t have anyone in it.
The 2nd apartment has the guests in and I’ve blocked it off for the rest of their stay.
Is it possible to unblock the first apartment?
Hi there,
GVR is showing most of my less desirable photos upfront. I'm certain it hurts views.
Do any of you know if it's possible to transmit some photos to Google Vacation Rentals and not others. So all photos show on my direct listing site but a portion show on GVR?
GVR shows a lot of my less desired photos upfront. Also, if I tweak my photo metadata, would that potentially help change the order of them?
Thank you!
I think there is a better overall solution to cleaning calendars that solves this problem --- implement a "Calendar invite" which can be triggered by events such as departure date. This would allow cleaners to have a single calendar with events from multiple properties (much easier to see and manage on a mobile phone, which many cleaners need to use). It would also allow you to add individual ;notes for any calendar event. My cleaning service has this with owners who use other PMS software, and she is unhappy we cannot do it.
Any updates on this feature request?
Also, for Booking.com stays, both the Summary and Detail reports DO NOT subtract the 23% host fee that Booking.com charges.
So, the Summary report grouped by "Total Rent" erroneously reports the Rent amount which includes the Booking.com host fee, thus greatly overstating the actual NET Rent collected.
While no one expects OwnerRez to become like Quicken or other accounting/financial reporting software, having BASIC visibility into Rent collected AFTER all of the fees is ABSOLUTELY NECESSARY!
Please provide an update on this enhancement requested over 2 years ago.
Thank you in advance,
Jake & Andrea at http://www.WhiteMountainsGetaway.net
Hi James,
From OwnerRez's side, we do plan on integrating with whatsapp which should allow a lot more freedom in messaging.
You can view the feature request for that here: https://www.ownerrez.com/forums/requests/whatsapp-business-integration
We don't yet have an ETA on this at this time.
~Caleb
User error. I needed to be on the site that was set for multi-properties, NOT the individual property websites.
It looks like maybe the menus have changed just a bit. I messed with the settings that were suggested, but the very high nightly price still shows up. I, like Caleb, would like to remove this off the main page. It's very confusing to the guest and definitely has the potential to scare guests (and owners)!
Please advise. Thanks
The answer, for those as clueless as me: go into these sections that say "new" then look around for a corresponding "new" button next to the new thing.
Like it says. I see the new buttons next to PM and Reports, but I can't find a blog post or other explanation. The one next to Settings also says "New" but that's been there for a while.
It would be helpful to know what's new...
Thanks.
Hi Carol,
Generally speaking we don't offer any currency conversions ourself, however there are some workarounds such as placing a currency conversion widget/tool in the header of your Hosted Website.
~Caleb
Yea, I already disabled it. That is where I got the message.
I'm good with disabling it if that is the only way. This is a brand new setup, so I was hoping to get rid of the mistake.
Hi Michael,
Generally we recommend disabling over deleting for a variety of reasons. Most notably in case the data needs to be reviewed in the future, disabling it would allow it to be both reviewed and re-activated.
to disable it, navigate via PM > Owners, select the checkbox next to the owner in question and select disable.
Once this is done the system should hide that owner from the default view and for all intents and purposes it will behave the same way as if it were deleted.
~Caleb
I have mistakenly added 2 users for the same owner. One "owns" the property. Is there a way to merge them? I tried to delete the user that is not the "owner", but the system only allowed it to be disabled. I received this message...
"This owner is actively in use for bookings, expenses, statements or disabled properties. This owner has been disabled instead."
This is a new property, so there are no bookings yet. I looked in expenses and statements and I didn't find anything tied to this user.
Where can I look?
Thanks
Has anyone UK based got a workaround to send messages via a UK mobile number? The best I am looking at triggering an e-mail which is sent to something like text connect when then fires of the e-mail content as a text message.
If anyone has this working I'd be interested.
You should be able to edit that in the theming area:
https://app.ownerrez.com/settings/theming
Hmm, I need to update my phone information, and it is not under my profile. Could it be that this is now somewhere else?
Thanks,
Acacio
I'm sure they are getting the messages. You can log into your Airbnb account and see the copy of the channel message sent from OR there in the Air inbox. And yes, they are "not obligated" - if they do not want to stay in your property.
Edited top add: I also have SMS trigger, and a trigger to send it the next day IF they do not sign form the 1st communication. I also add that they will not get access to the property without it. Usually works.
Problem with that article is this sentence they stuck in, and which guests have come back at me with:
"You’re not obliged to sign anything."
Yes, actually they are obligated if they want to stay at my place.
But, again, my question, I suppose is really for OR techs to learn from Airbnb, is - Are guests not getting alerts/notifications when this channel message is triggered and arrives in their Airbnb message box?
Coz it's Airbnb. Their guests think that rules are optional for them. Nothing you can do but keep sending the request. I also sometimes send them link to this Air help article https://www.airbnb.com/help/article/465
Thank you so much Joel!
Hoping it will help.
My best
Carole
The description is definitely Airbnb's. You can see it here in their documentation: https://developer.airbnb.com/page/supported-amenities
This page might be restricted to developers partnered with Airbnb, but you can send this screenshot to their support and see if that helps.
Hello -
I'm having an issue with our elevator amenity when it is pushed to Airbnb. The listing shows up on Airbnb with the words " The home or building has an elevator that's at least 52 inches deep and a doorway at least 32 inches wide".
I do not know where this text is coming from and I'm concerned because our European elevator is much smaller than that.
I have checked my own OR site, it does not contain this language and I have check VRBO which I also sync with from OR, and it does not contain this language.
I thought it was from Airbnb but I have just been going round with them and they say it is not on their end.
Is anyone else who has an elevator seeing this language in their Airbnb sync?
Thanks!
Carole
I would say that 7/8s of my guests who book through Airbnb don't respond to the triggered channel message with the Rental Agreement link sent immediately to them when they book. This requires me to manually send them an SMS with the link or to call them.
I'm having a hard time understanding why this is. I'm not sure that the majority of them are just ignoring my request, figuring they can get away without signing.
The requirement is clearly and prominently stated twice in my listing - once in the description and again in the house rules. Guests are also asked to tell me that they've read the rules and that they work for them. Yet even when they do that they still don't sign the agreement without my prompting them a second time via SMS.
I can't help but wonder then if they simply aren't getting notification from Airbnb that this message has come through, which should have while they're still in the Airbnb app or webpage.
Otherwise, if they're not purposely ignoring the SMS, what else explains them not responding to it?
Booking.com did begin offering an RTB option; at the moment, users are experiencing frustration, and there is no two-way communication. You can neither ask nor answer questions of the guest. You are given 24 hours to accept the booking, after that the guest is given 24 hours to finalize the booking.
For now, we would recommend you stick with the BDC IB instead of RTB. We are hopeful that BDC will improve their offering and that OwnerRez would be able to integrate when the API is upgraded.
Hello,
I saw that Booking.com (BDC) now accepts "Request to Book" (RTB) for API-connected hosts that are new to Booking.com (which would be my case). This seems to be a reasonably new policy from BDC. However, the instructions on connecting to Booking.com on the help pages still claim that we cannot RTB with Booking.com. Is the RTB something that will automatically be implemented if I create a BDC account and API connect to OwnerRez, or do I need to do other things? Or should I even wait for OR to update their API to accept BDC RTB? If the latter, do folks know if there is a timeline for this to be implemented?
Cheers,
Acacio
How do you synchronize expenses in OwnerRez to QuickBooks?
John
They have an exchange rate of 1 to 1 in QuickBooks.
Is there a way of doing this?
Hi
we charge in USD $, most of our guests come from Brazil who use BRL.
We're moving from another Channel manager and that will show the booking in the local currency and show approx and say we bill in USD and conversion is approx price, it helps our international guests see what it will cost them in their local currency.
Is something like this available in OR? I have over 300 properties and this is crucial to my operation
