Latest Activity...
Hi, I noticed that our rent is showing up as 8 dollars per day higher on airbnb than VRBO. This price difference is showing up for travelers as the rental cost before taxes and fees. We do not use pricelabs (I found another post stating similar issue that was tracked down to a promotion + pricelabs issue). We adjust the rate manually when needed. Is airbnb adding a fee to our rent?
Hi Alex,
The following won't apply to a custom page that has been created, but it is now possible to create individual Custom Sources for each booking source, then create a URL with the root of it being your book now page, and add the Custom Source to the end of the URL for tracking purposes. For example, I've created a new Custom Source as an example in my testing account:
https://secure.ownerrez.com/settings/customsources
Then, I'd need to click the Book Now button on my website and grab the URL, which would look something like this:
https://www.mytestsite.com/book
I can then take that URL and add the following - ?or_listingsite=(custom source) so it looks like this:
https://www.mytestsite.com/book?or_listingsite=example
I could then use that URL to create an inquiry or booking, and I'll see that inquiry or booking come in as having been attributed to the Custom Source "Example". It'd show up on the booking or inquiry's Overview tab, under the Channel section, like this:
You'll also be able to see it if you use the List View on your Bookings page. There's a column for Listing Site on the List View.
If this isn't quite what you were looking for, feel free to give us a shout at help@ownerrez.com so that we can take another look!
IS there a way to get a copy of the form where travel insurance is offered upon booking and the guest's checks they were offered and chose not to buy the travel insurance?
Checking in on this. We have an owner creating a landing page website for their property and going to be directing traffic to that page for bookings. Trying to figure out if it would be possible to attribute a booking to their marketing efforts or if they are organic through our site. Similar to how when bookings come through VRBO, Airbnb, or Google Vacation Rentals. Just trying to keep track of how bookings are coming in. Thanks!
Hi Alin,
Apologies for the delay, we were checking with our engineers regarding the error. It actually appears you're experiencing a known issue our engineers are tackling, I can't provide an ETA on that fix currently. But the work is ongoing, thanks for reaching out about this!
Hi Jhem,
When a booking is passed over to us from an integration such as the Airbnb API integration, it gets directly correlated and linked to that bookings Reservation Number from Airbnb. You can view this reservation ID on Airbnb bookings, under the overview tab, within the general info section. You'd also be able to click on the "Channel" Tab to see relative information that would only be visible if that booking is a channel booking.
Here's where that reservation ID would be on the overview tab,
The manually imported booking on the back end wouldn't be correlated to that ID and as such generally wouldn't sync automatically, that being said if there are any oddities about this booking or you're still uncertain about what occurred to these reservations. Please reach out to our helpdesk with the Reservation ID's of these bookings and we will gladly take a look at them for you.
Hi Karen,
Any questions you may have you can reach out to our helpdesk to get direct answers, alternatively if you have recommendations the best path is to check if it's been suggested already! Use the link below to search our Feature Request forum. If it's not there you can write this up as a suggestion so other clients can vote up your ideas for new and improved features in OwnerRez:
I would like to know if any of them which might help my situation are getting closer to development status?
How do we connect with OR to request more cohosting flexibility within OR?
Hello! Did anyone here had an encounter of a cancellation made on Airbnb but the cancellation did not sync in ownerrez?
It seems that when we were transitioning to ownerrez, we manually imported our reservations, and when the sync with ownerrez and airbnb was finished it resulted to two bookings with the same details. When the reservation was cancelled on Airbnb only the other reservation was cancelled but not the one we have imported manually.
Thank you! I was able to create a new charge line as a negative amount and indicated refund to zero out the balance.
Hi Karalee,
You'll want to create those taxes manually within OwnerRez via Settings>Taxes.
Ensure the applicability dropdown is set to a condition in which your hosted site is included. (The default option would include the hosted site, however you may need to have it exclude Airbnb depending on how Airbnb handles taxes)
As long as that applicability is set then generally the tax will automatically apply to your hosted site.
Hi Renee,
That's generally correct! A common scenario related to this would be when Airbnb applies a resolution adjustment. Our API will typically automatically bring over the adjustment as a refund, however the charges wouldn't usually match at that point, and you would in most cases need to review the financials (to ensure the total is correct) then update the line item charges to match.
If you're still on the fence, please reach out to our helpdesk and provide the booking ID and we can try to take a closer look at your unique situation.
Hi BB,
Hmm, generally we'd considering switching your guest communications from Channel messages to Email early in the booking cycle for that very reason. There are a plethora of cases where the channel may filter content out of messages.
How do I clear up an outstanding balance left when refunding a guest?
Should I just edit the charges to reduce the amount due?
Sorry if this has been covered, I searched the forums & help documentation.
Just had this happened too. After approving in OR, my trigger message was sent to VRBO messaging confirming the booking and asking guest to sign the linked agreement, however the URL/link to the agreement was stripped out of the message. I assume since VRBO is not recognizing the booking as accepted, links cannot be sent in the messages. I'll try to resend the link once the time runs out (still showing I have over an hour left to accept the booking), maybe VRBO will recognize booking after time is up?
Caleb,
Thank you for your reply. I have gone ahead and responded to your email as well with further information. This very well may be a glitch on your end, but please do keep me posted.
Thanks,
Rob
Hi Rob,
Due to the nature of this issue I would normally request you reach out to our helpdesk, but I see you have already done that! I will send an email shortly to discuss this further. But thank you for reaching out!
In short I believe you may have stumbled across a bug, but we're digging into it as we speak.
~Caleb
99% of the time (booking.com is one exception for some corner case scenarios), when I communicate with guests, I use OR Inbox. I'm not in the habit of checking if the message was sent successfully, so I guess I need to change that habit to a more "trust but verify."
What does that error message mean? Did I do something wrong in my message (the string), or is this an API error? If the latter, is this a bug in OR?
Hi Robert,
Our booking/inquiry widget already only has the fields by default, the photo is not generally part of our widget.
Here's what our booking/inquiry widget looks like,
~Caleb
Hi we recently began Co-Hosting a property and did an Airbnb Integration and VRBO (still pending). Everything seems to be hooked up fine with Airbnb, the bookings come over, but I am unable to send messages through OR, it stays in queued mode, as well the templates with triggers are not sending and stay in queued status. Also, This listing used to be hooked up to a different OR account, but has been disconnected from the old OR account. Please advise as to why Airbnb messages are stuck in queued status. Thank you for your prompt attention to this matter.
How can I factor in the taxes on my hosted site? I think they are already calculated in addition to my fees on AirBNB and VRBO.
yep, that's what I meant. and I have found the article how to add fields but never found a guide how to remove them - it is a bit strange to me that it is not editable given overall OR DYI philosophy:)
ok, will suggest this as a potential add-on
Thank you for the help!
Hi Nikolay,
Ahh, I don't have a payment processor set up on my test account, but you're referring to the form that looks similar to this one correct? Just instead of payment details has fields for guests to input their contact/personal info.
You can add required fields to the form in question, but the existing information is not modifiable at this point in time. Here we have an article that details how to add and capture additional information on that form, https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
If that still doesn't satisfy what you're looking for, you should check if it's been suggested already! Use the link below to search our Feature Request forum. If it's not there you can write this up as a suggestion so other clients can vote up your ideas for new and improved features in OwnerRez: https://www.ownerrez.com/forums/requests
Hi Caleb,
Thank you for the response! I am actually talking about not the message but the Quote form itself, in particular the page where we ask guests to provide their personal information, e.g., all kinds of phone numbers - I am looking for a way to edit this form itself not the message(s) referring to the form
Best,
Nikolay
Hi Nikolay,
I assume you're referring to the general "Send quote to guest" template, found under system messages here - https://app.ownerrez.com/systemmessages
If you select the actions drop down for that row, you can choose to either alter the base message, or change to an existing template you've created.
I'd recommend reviewing the rest of the system messages as there are a couple of messages related to quotes within them.
Additionally we have an article here on system messages that may be helpful for you: https://www.ownerrez.com/support/articles/system-messages-overview
~Caleb
Hi Jordan,
Would you please reach out to our helpdesk at Help@OwnerRez.com with a few examples of these messages so we can confirm exact details, And go over the finer workings with you?
Hi,
All the imports OwnerRez has to offer are generally present on the imports page - https://app.ownerrez.com/imports
The import bookings option has a selection for blocked off time as well, you can find that import here: https://app.ownerrez.com/imports/excel/bookingexcel
I am dealing with a company that only puts their bookings on a spreadsheet. They don't use iCal
The data I have to deal with is
| 7/14/2024 | 7/21/2024 | CONFIRMED |
How do I import that into OR so that the dates show up on my calendar as unavailable to book.
Thanks
Hello, I am the primary host for several properties but also a co-host on a few. I don't want the Airbnb messages coming into OwnerRez for the co-hosted properties. They are not part of my API integration, so I'm not even sure why they're coming through in the first place. If there's any way to disable those messages coming into OwnerRez, I'd greatly appreciate it if you'd let me know what that is. Thanks!
