General Help and Questions

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Hi, 

I just went live with API and received an airbnb booking. In our rules, we require a $500 deposit and a legal agreement. How do you handle both of these in Airbnb? There is no credit card on file for us to get the deposit since airbnb handles the $ and I see the legal agreement went out, but I haven't received it. 

Are there any best practices or suggestions for requesting the legal agreement or for getting the $500 deposit? It doesn't seem likely that they will want to do either since they have the confirmation from airbnb that they have a booking.

Thank you!

Valerie

No, deleting or disabling a property on OwnerRez will not delete the property on Airbnb.  However, after making these changes, you should check your Airbnb account to ensure that the listing is still enabled and bookable.

I hope someone can help me out.

If I delete the property here on ownerrez, will it also delete my listing on my airbnb account?

I am just afraid that it will also delete my listing on my airbnb account. Thanks

Namecheap is who I use.  I have around 20 domains with them, very happy.  Inexpensive and they don't work against you like GoDaddy does.

The security deposit isn't showing up on the quote that is given, but the surcharge does. How do I change it so the security deposit shows and I can delete the surcharge?

Hello,

What domain registrar are you using for your owner rez website?  Are there certain ones that are better than others? That is, are there certain ones that are slow? We have created our website in OR and finally getting ready to launch it.  Not familiar with any of this so have been a little tentative with starting up...  :)  Thanks for any information you can provide.  

Rachel 

Thank you sir! 

You can add a processing fee yourself as "surcharge" , place it below tax. You can also add an optionally selectable  processing discount applicable only when non-CC payment is used 

Is adding a discount or processing fee on the payment method still an option?  If so, where do I find it?      

Hi Ashley,

It will require some fine tuning, but you would utilize seasons with a 2 night minimum set and arrival departure rules in place to restrict when your guests can come and go.

For more hands on help, please email in to our helpdesk at help@ownerrez.com and we'll see if we can help you figure out the finer details.

~Caleb

Figured it out.  Set a filter on your bookings page (list view is best), you can filter out all those who have or haven't signed your renter's agreement.

If I get a summer booking that starts on Sunday, in VRBO, I can set the Saturday before to not allow check-outs so that I won't have an empty Saturday night in peak season. Is there any way to mark my calendar this way in OwnerRez? It is a very important feature for me as it ensures that my home is booked the maximum amount of nights during peak season.

I'm supposed to collect a signed contract from every guest, and OwnerRez has sample letters threatening to cancel stays if they aren't signed.

But so far I can't figure out how to show which guests have signed, and which haven't, except by going to each booking record and clicking on the legal tab. 

Is there a way to generate a list?

Thanks in advance for your answers. 

Never mind, the setting is right where it should be in property details.

Thanks Caleb, the article is helpful although my head hurts.  If I could play 3-D chess I wouldn't be an Airbnb host... 

Most helpful would be a pricing calculation/explanation pop-out or new screen showing how the pricing was arrived for a particular property and booking date, such as:

$295 - Price received from PriceLabs (or whatever source)

+ 95 - Premium XXXX applied by OwnerRez (with link to settings page)

- 95 - Discount YYYY applied by OwnerRez (with link to settings page)

+ 25 - Surcharge ZZZZ applied by OwnerRez (with link to settings page)

$320 - Total

Something like that, so there's some kind of audit/tracking instead of trial and error.  It's in your system, it would be great if you could display it to us. It's very hard to track down a misplaced setting.

I am going through my system messages to try to make them sound less like a cop and more like a host.

Anyway....

When I preview messages, the footer includes the property location, but the address is off by one digit -- the second one, unfortunately, which really messes with mapping software.

This is populated by the {PADDRM} variable, which reads from -- somewhere?  The address is correct in Airbnb, and I don't see where I can change it in OwnerRez.

Any ideas?

Thanks in advance to the wonderful people who answer newbie questions.

Hi Antony,

Certain Discounts configured within OwnerRez(https://app.ownerrez.com/settings/discounts) will pass over to Airbnb.

We have an article on discounts with Airbnb here you may find helpful: https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-discounts

Additionally, generally these discounts wouldn't override discounts in Airbnb.

However if you'd like to discuss this more in-depth please feel free to reach out to our helpdesk at help@ownerrez.com with dates/screenshots/numbers and we can attempt to look at your specific situation more closely.

~Caleb

I find that I can set a premium or a discount in the channel API settings

That is in fact the simplest and most straightforward method, as long as all you want is a simple blanket percentage increase/decrease for that channel.

I am able to get my widgets on there but I cannot overlap and image and a widget.

Thank you, but unless I'm doing something wrong I can only adjust rates within a date range, by channel or otherwise.

My interface doesn't show Settings > Rates Calendar, so I went to Setting -> Rates, and sure enough there's a calendar.  Here, I can adjust rates by selecting and then populating selected dates with a rate, but there is no way to select a channel and the setting are limited to the selected date range.

If I choose "Spot Rates" from the Rates Calendar I am shown a data dump, no ability to change anything.

So this approach is a dead end, for me at least, for now.

BUT upon further research, I find that I can set a premium or a discount in the channel API settings, and I was thinking of doing it like this until I read your reply.  Is this method not advised for any reason?

Thanks very much for the assistance.

Hi Antony:

PriceLabs syncs to spot rates, which shows on Settings > Rates Calendar

Then, you can adjust the channel pricing via the  Settings > API> Channel > Changes button & "adjust" will enable you to increase or decrease your rent or rent + surcharges per channel.

Again, I searched the knowledge base and couldn't find any mention of this.

Setup:  PriceLabs >> OwnerRez >> Airbnb

I have length-of-stay (LOS) discounts set up in OwnerRez (15% for weekly, 30% for monthly). Then I set the discounts at zero in Airbnb so as not to multiply them.

On several occasions in the past few days, I have found that Airbnb displays discounts of 15% or 30% for weekly or monthly bookings: for weekly, 15% only, and for monthly, sometimes 15% sometimes 30%. 

So, two questions:

1. Should the discount settings from OwnerRez override the settings in Airbnb, or do they stack? Should I have in fact set them at zero in Airbnb?

2. Do the discount settings from OwnerRez show up on Airbnb, and if so, why are they showing up semi-randomly?

Thanks in advance for any insight.

I'm pretty new at OwnerRez, but not with this kind of issue.

You need a central source of authority, meaning that you should have one place where everything is the latest and true version, and then everything else copies that source.

So, in theory, you should use OwnerRez for all communications.

That said, using Airbnb with the API integration, all messages seem to be synced properly. Given that Airbnb's interface is better on mobile, I use it frequently when replying to guest issues, and I find that they're all showing up just fine in the OwnerRez system.

Right now I'm copying over all of my messages into templates, setting triggers, and trying to understand that little ecosystem. When I'm done, I will have everything being sent from OwnerRez *except* manually one-off messages to guests.  As far as I can tell, this will work fine.

Once I start adding more channels, having a central source of authority will move from "more convenient" to "essential."

I hate when guests call or text me, because now I don't have any record of what they said, which is crucial in any dispute. For that reason alone I am considering the "SMS" option on OwnerRez.

TAKEAWAY: unless you're fully satisfied that messages are syncing back flawlessly to OwnerRez, NEVER use anything else for any communication you could possibly want in the future.  That's what you're paying OwnerRez for -- to have one place of central authority that can echo out to all the customer-facing branches.  The rest of it, as far as I can tell, is one long configuration screen.

Hi,

My county has a limit on guests per week.  I can only rent the house to one guest in 7 nights.  However, I want to have a minimum of 2 nights in the winter.  Any idea on how to set this up?

Thanks

Hi,

Pardon me if this has been asked and answered before, I couldn't find anything when I searched.

I'm using PriceLabs and OwnerRez; I'm pretty new to both of them but I have everything working to my satisfaction (mostly) with Airbnb.

Now I want to add VRBO, but I want to have different pricing.  Pricelabs when used directly with Airbnb and VRBO explicitly supports this. 

Does OwnerRez support this pricing from PriceLabs, or is there another way to "overlay" a premium or a discount for each channel?

Thanks in advance for any answers, much appreciated.

Any update on this?

"Trigger scheduling system to include a handful of additional options including Security Deposit completion"

Hi all, I have length of stay discounts set up which are working fine in Airbnb (i.e., I can see a strikethrough of the main rate with a lower rate that aligns with the length of stay). I also have an Early Bird discount for stays > 90 days away which, while it works fine in my direct bookings, does not appear to be working at all in Airbnb. This has led to some situations where I make less on direct bookings than on Airbnb bookings, which is backwards! Thanks in advance for your help with this and Happy New Year!

Thanks for that. Didn’t know that the extra guest fee in OwnerRez pushed through to Booking.com.

All set up now!

btw the other bit was how their systems do surcharges and discounts.

there also seems to be the issue that Airbnb will add a surcharge for guests, but booking.com wants to discount for fewer guests.

Hmm, I'm not aware of that.  According to our support docs, the extra-guest surcharge configured in OwnerRez will be sent up to Booking.com via our API connection with them (once you have that set up), just the same as it does for Airbnb:

https://www.ownerrez.com/support/articles/bookingcom-api-rates-settings 

Please write in to the Helpdesk with some examples and screenshots of what you're seeing, so we can take a look.  Unfortunately though, due to the holidays it may be a few days before we're able to fully investigate.