General Help and Questions

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No, OwnerRez does not do any currency conversion, arbitrage, etc. - it changes constantly.  Each individual property in your OwnerRez account can have only one currency assigned to it, and, your payment processor needs to be in that same currency.  If a guest is from another country, the payment processor will normally handle the currency conversion automatically, and transparently to you.

Hi Ken,

Please assist. My Quickbooks has a default currency of KES (multicurrency has been turned on as well). However finalising a booking in USD generates an invoice in KES without conversion. How can i sync the currency on my OR to reflect the same currency on QB as set under quickbooks property settings.

Hi, any update?

Seriously, want to know! My processor is Lynnbrook and I learned after Demo today that Lynnbrook does not integrate at this time with Clearing! These are two very important companies who focus on vacation rentals and should connect. Does anyone have any experience with Lynnbrook and their response as to why they will not connect? I sent an email to Lynnbrook regarding my interest and hope that they consider. 

Thanks

Thanks! Then do you reimburse the owner the 5% passing it through to them when you provide the monthly statement? I was thinking of charging 10% on everything since VRBO charges 5% on the entire reservation less tax. Trying to figure out a way to pass this through to the owner is the most important thing to me. Would love to hear how everyone is handling it. :)

I up everything by 10% under API connections. Then back out 10% out of rent and setup a separate line item for VRBO fee. 

But now that we're talking, do we get charged 10% on everything or is it only the rent?

This is the first property (the one I was able to enter the door codes, before adding the new one)

and this is the new property

Hi. I have setup Manual Lock integration, as I have locks with 3 already created codes that I assign to bookings in a rolling basis, feature that is not available in OW.

I created the Manual Lock integration, with the option "Don't generate, I will assign codes one by one" on, is Active, and assigned one property to it. Then did a Batch Update Bookings, and worked fine, was able to go to each booking and click the Set Code next to  Door Code and enter the code.

I then added another property to OR, added it to the Manual Lock integration, did the Batch Update Bookings, and now, what i see is, for the 1st property, I still see the codes I entered, but I no longer able to change it, and for the new property, I see Door Lock Not Set,  but there is no Set Code link.

Does anybody know why is this happening? Thanks a lot for your help with this matter.

Hi everyone. I'm getting started and working through the checklist. As I work through it, I'm wondering if there is an official "go-live" button at the end so that it's clear to me when the transition to owner Rez has occurred. In the meantime, I'm fearful of importing all airbnb over and wondering if that is turning it live. Thank you so much! 

Valerie

We have the same question...  can we attribute a Property Share originated Booking to a specific Listing Site? 

I recently integrated with Schlage to have automatic door codes set which has been fabulous.  However the default is to have the "notify me when code is used" toggled off, and I have to manually go and change it for each guest.  Any idea how to set it so that when a new code is generated, the notification is also on? Thanks!

Thanks so much, Adria!!

Generally, when you create a new API channel, a specific account number is assigned as part of the channel creation. Once you create a Nofie channel, if you click into it, you'd see the account number at the top of the page:

https://app.ownerrez.com/settings/channels/add

Help - can anyone tell me where I can find my OR account number? I am trying to bring my properties to Nofie and it asks for an account number and I can't find it anywhere.

Thanks

Carole

Hey Everyone,

How is everyone handling the PPB commission fee and applying this to your listing? We are currently API with Airbnb and are in the process of integrating with VRBO. Are you increasing the channel by 10% on the total amount of the fees, including rent or are you only applying to rent? How are you recouping this fee? Are you having the owner reimburse you back the 5% including the credit card processing fee? I remember when the annual subscription was in place and it is no longer. I have clients who will be coming on board who have an annual subscription already and want to leave their current property manager. Just curious on best practice here and what everyone else is doing. Thank you! 

That highlighted field pulls from
Properties > Description
And either the default headline or the Airbnb override listing title:

Does the OwnerRez "property name" get directly pushed to Airbnb as the description as seen when you click on a listing?  

I was confused since we have a property brand, but it's different than the listing description that we will have in Airbnb which in the picture below is show as "Nearly 12,000 sq feet of..." Just trying to figure out what to use in Owner Rez and how it maps to Airbnb specifically.

Thx!

Hi there, there other day I needed to look up something I had sent to a guest but couldn't recall whether I had emailed her through OwnerRez vs. my own mail client (gmail).

What have you all found is the best practice for sending emails? Like, when do you send from OR vs. your own mail client?

Clearly OR is useful for automated messages and also for composing quotes, so is that the answer (triggered messages and quotes from OR, everything else using the mail client)?

I am trying to do this but via a channel message, is there a way?  Also this doesn't seem to really work now, there must have been some changes.  I need to send out a second release of liability after they are booked for a animal experience they all get on the property. And I want is signed separately.  

I have since figured out how to do this:

1) Have Pet Agreement set up in Legal

2) Once your booking is made, you can go into the Booking, click on Legal Tab

3) Click on Request e-Signature Button, drop down menu includes the original Rental agreenet or the option to select the Pet Agreement

4) You can preview what it will look like and/or edit the Email message and the link to the agreement is automatically embedded in the email!

Turns out that most of these features aren't even available yet to anyone. But the AI photo tour feature, I'm told, is available to some hosts, but I don't know yet if that means all but software connected hosts or not.

Booking.com (BDC) is in the process of releasing a series of upgrades to their API over the next 6-9 months. OwnerRez will write to each new module as it is released. The first update will be messaging, planned for early 2024 if BDC acts according to plan.

Hi!

Any update on this feature with BDC? I API connected with them a week ago and have now a few bookings and can see how (desperately) needed and beneficial this feature would be for OR users and channel messaging.

Thanks!

🙏

A new Listings tab for Hosts.

More details for you. The Listings tab helps Hosts more easily showcase what makes their place special.

All-new listing editor

A redesigned editor streamlines how you add information to your listing, and provides tips on the best ways to display the details.

AI-powered photo tour

Instantly organize your photos by room with the help of AI. You can make changes and add amenities to give guests the complete picture.

Arrival guide preview

Quickly set and see exactly how your directions, check-in details, house manual, and checkout instructions will appear to guests.

Airbnb has neither made nor announced any changes to their API relating to their Winter Release, so, at present there is nothing for us to change.  Did you have a particular feature in mind?

Brevo looks really good. 

https://www.brevo.com/

When will OR's API with Airbnb get updated to work with Airbnb's Winter Release?

Hi Greg,

We'd love to take a look at this and discuss this in further detail, I'd recommend sending an email to Help@OwnerRez.com with further details such as the owner or statement in question and we'll see what we can figure out for you.

~Caleb

Thank you, Ken.

It would seem that, especially since everyone works remotely, you could have staff available at least part-time on weekends to help with urgent issues, and then have their days off during week days. For many of us there's no difference between weekends and weekdays, we have to be on call if not on duty every day.

Well, we kinda do - it's not uncommon for some of our staff to take advantage of flex-time, so as to work less during the week and make it up on the weekend.  So it is not unheard of for tickets to be responded to then.  But, we do not want to promise that, since there is no guarantee that this will occur, and even if we do have someone working all day on the weekend, there's no telling if that will be enough to keep up with the load.

As you observed earlier, we are rapidly adding support staff to, ideally, reduce wait times. However, because of the standard of excellence that we seek in our support, it takes a good deal of training and experience for new staff to reach peak productivity.  Meanwhile, we continue to grow - the support volume now is many times what it was when I was the only one.

I asked for your support on this because, while adding the DKIM record verifies my email, portal.ownerrez.com getting in there was causing issues that I didn't understand.

"Requests made on Friday may indeed be addressed on Monday."

- Late Monday evening?

However, Adria never replied back to my reply to her, and it's mid Wednesday, and I still haven't gotten any intelligent reply via your ticketing system. I appreciate you providing me with some clarification via this format now, however.

It would seem that, especially since everyone works remotely, you could have staff available at least part-time on weekends to help with urgent issues, and then have their days off during week days. For many of us there's no difference between weekends and weekdays, we have to be on call if not on duty every day.