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Thanks so much for the help with this!
Triffic! I look forward to hearing from you.
Hmm, I see your ticket - we can explore this issue more that way.
It is the Vrbo IPM group that suggested it.
I don't need to reconnect it. I just need to delete it from the Vrbo API. Then I would generate a *new listing* on Vrbo. That may be different than a reconnecting.
You get a considerable algorithm boost on Vrbo if you have a new property. Vrbo recognizes the property as "new" on their side, even though I created a "dummy" listing on their site back in August, which was never public and never received any bookings. But for some reason (says Vrbo), there is a flag or an indication somewhere from OwnerRez that marks the property as not being eligible for the new property boost.
I took this to support, and your colleague Adria told me that trying to reset this flag within the two systems would be *way* more trouble than it's worth. She suggested that I delete the listing and reconnect. I then called Vbro and they told me that sure, this was fine with them. Now I seem to be hearing that this cannot be done.
How can I accomplish this then? I really would like to because otherwise I have start at an algorithmic disadvantage, and this has a direct economic consequence.
Thanks!
PS I have no current bookings from Vrbo for the property.
The short answer is - you really can't. It is not possible to disconnect a property from the Vrbo API and then reconnect it as a new property, from the OwnerRez side. It is theoretically possible to be done from the Vrbo end, with the assistance of their IPM tech support team, but I don't recall ever seeing them do it because normally it is considered a violation of their TOS. I have seen them swap properties around when they got mixed up in the first place during the initial API setup process, but not otherwise.
Sure, this is a very common situation, which OwnerRez fully supports! The way to set this up is with Mutual Blocking, as described here:
https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff
Please feel free to write in to the Helpdesk if you need us to take a look at your configuration to make sure it suits your needs.
Hello OwnerRez team, I own a vacation rental property with 7 King Size beds, 2 kitchens, 4 bathrooms, a pool, and a hot tub. I'm interested in offering guests the option to book either the entire house on weekends or single rooms during the week. How can I create rules in OwnerRez to facilitate this dual booking system? Your guidance on setting up such rules would be greatly appreciated. Thank you! www.brickhouseofwashington.com
Very long backstory made very short -- in order to take advantage of Vrbo's new listing boost, both Vrbo and OwnerRez reps agree that I need to delete/archive an existing API-connected listing, and then regenerate the property as a new listing.
OK. It's easy on Vrbo to hide, then archive a property.
On the OwnerRez side, however, I cannot find how to disable/delete a property from the API connection. I can see how to disable the entire channel, but not a single property.
Any ideas? Thank you in advance.
How do I batch sync past customers when signing up for Quickbooks?
Great question!
When you first turn on QuickBooks integration, it will apply your sync settings to new bookings, but not to old ones.
You can manually turn on the sync for each old booking, but if you have a lot of them, use the Batch Update Bookings for QuickBooks Sync Tool.
How can I pre-approve inquiries in Vrbo?
You cannot, and, it is not necessary - guests can simply go ahead and book without waiting for approval. If your property is in Instant Book mode, the booking will be finalized automatically; if in Request-to-Book, it will appear in OwnerRez as a Pending booking for you to accept or decline.
https://www.ownerrez.com/support/articles/pending-bookings#request-to-book
Either way, no action is required by you in Vrbo. There is more discussion and explanation earlier in this same thread that may be helpful.
While I'm not trying to create a quote as above, I have the same problem as what the original poster mentioned:
"Vrbo is supposed to have the ability to send a pre-approval or quote within the native inbox, but for some reason those features are missing from the inquiry. I suspect they are removed since I connected the listing to the OwnerRez PMS, but I'm not sure."
How can I pre-approve inquiries in Vrbo? This works just fine in Airbnb but I don't have that same functionality with Vrbo.
You should have received an automated response email from the Helpdesk system - you can reply to that email with your screenshot attachment, and it'll be posted onto your support ticket internally.
Thanks Ken, I submitted my issue to the Helpdesk per your instruction, however, note there’s no way to attach a screenshot of the issue in the message to Helpdesk
For anyone who comes upon this thread - we are glad to assist with formatting issues, but, the best way for us to do that is for you to write in to the Helpdesk with the screenshot of the problem; information about the device and software being used; and, if possible, identifying the specific message and/or booking that's causing it so we know where to look. Sometimes there is stray CSS or HTML code in the email template or Footer settings in your Theming, which can be easily fixed once found. Other times, the issue can be an artifact of a particular email client and/or device, which requires more investigation. Thanks!
Does OwnerRez integrate with any inventory softwares?
Hi Ken,
I just realized you had answered to me on this. Sorry about that. Below I have added a new comment with a picture of the mobile format.
This is what mine does as well. The rest of the text is smaller except for the footer and logo.
Hello, I found this post before starting a new one so adding here. I’m new user, trying things out. I did inquiry on direct website, the responding email with quote stretched my logo (see screenshot). This was done on iPhone using latest iOS.
As mentioned above, we do have the ability to see and prove exactly what information was provided from OwnerRez to a payment processor - we just need to know which booking number (ORB). If you write in to the Helpdesk, we can provide that to you.
Hi Ken,
Yup, I've sent in an email with the ORB details. Thanks for your prompt response!
As mentioned above, we do have the ability to see and prove exactly what information was provided from OwnerRez to a payment processor - we just need to know which booking number (ORB). If you write in to the Helpdesk, we can provide that to you.
I am running into this EXACT same issue, with Elavon/ConvergePay stating that the information coming through to them doesn't have any address/zip code information. I am awaiting a call from an Account Manager who will be performing a Rate Review with me. Unsure when this call with come through, however, I want to see if there has been any development whereby we can prove that OR is sending that information to the payment processor.
I had the support personnel check the MCC code and we've been set up correctly. This is a huge problem and we are losing revenue for something that's out of our control. I'd appreciate any feedback from OR support regarding this.
Thanks!
Thanks, Adria! I did exactly what you're suggesting to do and they told me to post it on the forum. I can certainly do it again. :-)
Hi Dwayne:
This sounds like a case where specific details would help us help you. Can you write in to Help@OwnerRez.com and we will see what we can figure out. If you can include any example screenshots and/or template names if it is only certain template, that would be great.
Hi Chuck - under the covers this should work as we look at the device ID (even if it's connected to multiple properties). That said, I'm not aware of a user doing it yet for mutual blocking. Not to say they aren't, I just haven't run across one. If you're willing to try it, we can work with you to ensure you're not double-billed. And if you are, rectify that.
This is some info about how it works with some other partners. If you let us know all worked for you, we'll update this support article accordingly, and the Schlage one as you're right we don't discuss this scenario.
Hi:
There are no charges for API connections to the channels at OwnerRez! Here is a list of possible API channel integrations:
We currently have API Integrations in place for the following channels:
Clicking on the channel name above will take you to a set of support documents for that channel, how to set up and connect, and the common issues and questions that users will face with that channel.
https://www.ownerrez.com/support/articles/channel-management-api-integrations
What channels are we listed on and what ones are free?
How do I batch sync past customers when signing up for Quickbooks?
Thanks Ryan for the helpful info.
I checked your help page about tracking events and rechecked the settings, namely for cross-domain. All OK but found-out that many do not appear in my reports as events. They do appear in the list of events in settings though, so need to check on Analytics side how to have them appearing in the reports.
In any case, this is not really giving sufficient insight as I have set different search widgets for the different languages for instance. Furthermore, I have 100 + property pages and used only one widget / language in all of them (as you know widgets recognise the property). So to know which property is being clicked on is not possible.
Not possible as well, the tracking of nature of searches (periods, number of guests etc) since GA now truncates the URLs.
Therefore, as I had suggested long ago, it would be nice to have a collection of these uri's in OR and an access to them, and / or at least, a means to populate titles to differenciate - for instance - on which page a widget is being loaded. This exists in Contact Form 7 for instance where the page title of the page it is being used is displayed on messages. It should not be a big issue to develop this is it?
Regards,
Bernard
Hi Bernard,
You are correct that the view count corresponds to the widget loading. The difference in widget views and page views could be due to cross-domain tracking settings of some visitors' browsers.
To determine search widget usage, you would want to compare the search widget views with the Search / SearchPage events. To compare which property pages are visited, you can look at the views on those specific widgets. Our Analytics Tracking support article covers the types of events tracked on different widgets, in case there are other visitor behaviors you want to monitor:
https://www.ownerrez.com/support/articles/analytics-tracking#ga-events
Hi bigDeeOT,
Ryan's workaround posted late last month is the workable solution right now. The timeline previously mentioned by other OR Team Members was delayed in lieu of other Messaging roadmap items. The first of which is Inquiry Triggers, which is pretty close to release. Please write to help@ownerrez.com if you need help setting up what you're trying to accomplish.
