Feature Requests

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Hi Nat,

+1 on this feature request.   

You seem like a wealth of knowledge. Would you mind share some best practices and tips for someone starting out with co-hosting/direct remittance vs traditional PM? I’m specifically curious about:

1. Which booking platforms do you use to list your owners' properties.  Airbnb, VRBO, Google VR, direct bookings? I believe that Booking.com doesn’t allow multiple API connections unfortunately.

2. When you send invoices to property owners, do you use OwnerRez to collect payments through its payment processor, or do you rely on third-party accounting software like QuickBooks? For guest bookings, I currently use Lynnbrook payment processing within OwnerRez.

thank you

Hi there,

I was wondering if the cancellation policy refund could offer an option to return the amount of the booking's first night to guests? I'm trying to build a cancellation policy that allows free cancellation up until 24-hours prior to the reservation, then, within the last 24-hours until the booking check-in arrives, offer only a refund of the first night to guests.

Thank you very much!

Me too! Maybe on the booking form there can be an add on for that?

We have over 80 properties and we use your property search widget on our home page.  We would like the guest to be able to sort our properties by price from high to low or low to high.  

Our Custom Cancellation Policies integrate with Vrbo, so are limited to what they support - and they don't.  We have asked them for this as well as some other additional customization options, and will implement them as soon as they allow, but, I wouldn't anticipate that happening in the near future.

Could we get a update on the seasonal cancellation policies? Thanks

So the PM module is designed for PMs to use an operating account and an escrow account. The literal escrow bank account should be comprised of the following:

Prepaid bookings by guests on channels that distribute early or where the host collects via their own processor.
Prepaid taxes by guests for all channels where the host is remitting taxes.

I would love a report that would provide the total of what should be in your escrow account at any given moment. It is not so easy as to put this number together from the available reports. For example, AirBnB just started tax collection for those of us who used to collect taxes through it, effective 11/1. OwnerRez knows this from existing settings, so could automate a report on how much we should have in escrow for taxes based on settings. Manually, I have to run the tax report by October 1-31, inclusive of AirBnB, then afterward excluding it.. same idea for bookings where the channel is collecting payment vs we are. It's automatable, but I don't see any particular single report that could get at the escrow number as it stands.

Since most users of the PM module are using an escrow account structure, this would be a valuable report addition. Thank guys!

~ Jill from Raspberry Rentals

Please approve! 

When we give quote for customer from other country , it would be good to show the total price in the property currency and a converted price in the customer currency for context. This will help a lot for hosts that have guests from other countries.

Lodgify has this feature.

There are apis like this - how can this be used to show the price in the customer's currency?
https://api.exchangerate-api.com/v4/latest/USD

I hope to get his feature.

Thank you!

Sean, 

Will we get this before end of year? 

I would like to be able to insert pictures in the notes section. I use this the notes section to leave instructions for cleaners for particular reservations. It would be useful to be able to have pictures for them to see. It would also be useful to be able to add pictures if there were guest damages. It would be right there with that reservation.

Anyone in a Mountain Market and/or Western US - your Destination Marketing Organization/Central Reservations team might be using Inntopia, and this would allow seamless integration and sync with your OR pricing and availability.

Please vote this up! Thanks

Yes I've had a problem with this very issue. There is no way for them to allow instant bookings where they send the guest door codes immediately or process the payment immediately apparently. That's something that should be addressed. It is a deal breaker for me. 

I need guests to be able to book immediately and receive their door codes as soon as payment is processed so they are not standing out in the rain waiting.

Can we also have the ability to allow same day bookings at any point BUT shut off instant book from a certain point? THIS would be the game changer for me.

It would be so helpful if OwnerRez created a cut-off time for same day direct bookings. Thanks! 

Agreed with all of this, especially the ability to add guest communications for portal users. Has there been any update on this?

I get an error occasionally that our door lock code failed to generate. I am not sure what causes this, but it happens once or twice per month. If I do not see the email sent to me about this, I will miss it and the code never generates. It seems there is no setting in the system for it to try again later. It always works when I manually attempt to generate it after I get this error message.

Can this be coded to behave differently and the system to try again later, instead of just never attempting to generate and sync the code again?

Chris. 

We currently can select "Tag is NONE of [tag list]" and "Tag is ANY of [tag list]".

But would appreciate the option of "Tag is ALL of" so that specific conditions can be set for certain messaging.

Chuck

That is great, will be such a huge help! Any rough idea when this will roll out?

I would like to inquire about the possibility of displaying the base nightly rates of the property in the owner portal. Many of our owners actively engage with pricing discussions, and although we utilize dynamic pricing, they often review the rates and provide us with valuable feedback. As a small management company, we greatly appreciate our owners' involvement and insights!

I would also like to add to this subject. Instead of stating a "97% refund" in order to recapture credit card processing fees, I'd like to communicate "100% refund minus credit card processing fees of 3%". 

In order to do this, OR would need to add "%" option to the cancellation fee. And this would automatically update the automated wording.

Right now I have to spell it out in the rental agreement, but it does not mirror what the guest is reading upon booking.

Seems like a simple fix?

We want to recoup credit card processing fees when cancelling a booking. Right now, we can only set up a cancellation fee of a fixed amount. Can you add the function of a % of booking?

Hi, I am requesting a custom field filter or report so that you can filter by listing site and custom field. An example of this use is to receive a report answering the booking question - How did you hear about us? Thanks!

I would like to suggest a feature in the calendar view to see still see cancelled bookings. Either it's grayed out or maybe an overlap. Thank you.

This was released back on November 6th!

We exported our contacts to a CSV file so that we could pull them into a CRM for marketing purposes.  The check in and check out dates for the guest are not included in the export and this is valuable information for us to have in the CRM.   Please give us a way to add additional fields of data to the export including these two fields.

Hi John,

Booking.com bookings no longer sync a platform email address. For this reason, it's necessary to send your Booking.com guests the BUFIXUP link so that they can provide their real contact info on your Point of Contact form. When they supply their real email address, your email triggers can then be sent to these guests.

More on that topic here - https://www.ownerrez.com/support/articles/trigger-example-booking-channel-reply-request-contact-info

Thanks

This has evolved due to feedback. Here is how it will look upon release:

Thanks for the feedback!

Hi Alex:

Currently the delayed review setting works as follows:

When a review period starts, after check-out and until a maximum set by Airbnb (14 days), Airbnb sends our systems a signal that the review period has started. This signal includes an expiration date-time.

That is what we base our offset of 3 minutes on. 

This really good news! 

And yes please include three buttons - Active, Disable and Both; 

Thanks for much OR!!

As of July 1 2024 Rentals in California must give a full refund, minus cancellation fee, if the cancellation request is with-in 24 hours of "when" the booking was made but not with-in the 72 hour buffer up to  the start of the booking/check in. (If Im understanding it correctly) Can you update the "Change Cancellation Policy' to be able to comply  automatically to this new law?

2nd can you make it an option to charge a percent for the cancellation fee? Like 3%?