Feature Requests

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Hey Robert,

You can actually filter for bookings without signed rental agreements today using the Bookings List View.

Navigate to Bookings > List View, click the Filter button, and look for the Not Signed Agreements dropdown menu. Select your rental agreement from that list, then click Apply Filter. You'll see only bookings that haven't signed that specific agreement.

There's also an export option on that view, should you need it.

I found the log of that conversation you had with Rezzy and gave it a thumbs down feedback with what I've mentioned here. Not sure where the disconnect is, but we'll get it sorted.

Find Bookings without a Signed Rental Agreement

There should be a simple way to generate a list of those bookings without a signed rental agreement.

Rezzy says there isn't a way to do this.

There should be.

Hi Stacia, 

Thanks for the feature request.

While I understand the desire for a bulk delete option, this is likely not something we would add. Quotes are intentionally retained in the system because they provide valuable historical and reporting data. For example, quote records help you track guest interest over time, measure quote-to-booking conversion rates, review past pricing, and maintain a complete history of interactions with prospective guests.

Because of this, OwnerRez is generally designed to preserve quote history rather than encourage bulk removal of older records.

The ability to delete individual quotes will remain available for situations such as test quotes or records that were created in error, but bulk deletion of quote history is unlikely to be added at this time.

If the concern is primarily reducing clutter on the Quotes page, a better approach would be to use filters and save a custom view that excludes expired or older quotes. This allows you to keep the historical data available for reporting and guest history while keeping your day-to-day workflow focused on active opportunities.

Let me show you how you can use these filters to your advantage:

Why Bulk Quote Deletion Is not an option - Watch Video

I would like to see an added feature to the quotes screen of being able to “delete selected “ quotes 

You can currently select quotes in bulk by clicking on the box to the left, but… There’s no option for a “delete “ tab

This would allow us to delete Multiple old quotes, in which the dates have already passed, or quotes in which the guest never booked.. Rather than having to open each quote individually and delete it

Thanks

Bri,

Thanks for the response. I don’t think the solution you described addresses what I’m trying to accomplish.

From what I understand, your approach would allow any guest to select a welcome gift during booking. That’s exactly what I’m trying to avoid. I don’t want the welcome‑gift option visible to all guests.

What I’m looking for is a way to run a promotion that encourages someone to book — but instead of offering a cash discount, I want to offer a welcome gift. My thought was that a guest would enter a promo code, and that code would indicate they’re eligible for the gift. Only guests who receive the promo code would see or receive the offer, just like any targeted promotion.

Once they’re on the website, no additional discounts are needed — I just want a promo‑code‑triggered perk, not a universally visible option.

As we are API'd with Touchstay include in the Rezzy integrations TouchStay Guidebooks- because I'm tired of cutting and pasting my very involved guidebook!

My question to Rezzy: Are you able to access the content in my Touchstay guide book to use as support and information material in response to guest questions? 

No - I can only access OwnerRez system data and the OwnerRez support article library. I can't browse external URLs or pull content from third-party guidebook platforms like TouchStay.

For guest-facing questions, I work from what's configured in your OwnerRez account (property details, booking info, etc.). If there's specific guidebook content you want me to be able to reference, the best path is making sure that information is also entered in your OwnerRez property settings.

One feature I would love to see in OwnerRez is automatic task creation tied to reservations.

For example, when a booking is received, OwnerRez could automatically create a housekeeping task based on the checkout date. The task would appear in the Tasks section and mobile app, allowing managers to assign it to the appropriate cleaner. Similar automation could be used for inspections, maintenance, pool service, and other operational tasks.

Currently, many of us use third-party platforms such as Operto/VR Scheduler to handle this workflow. Since OwnerRez already knows the arrival and departure dates, property, guest information, and booking status, it seems like much of the necessary data already exists within the system.

From a user perspective, the biggest benefit is not saving money—it’s keeping everything in one place. Reservations, guest communications, owners, accounting, housekeeping, maintenance, and tasks could all be managed from a single platform rather than having to synchronize information between multiple systems.

Personally, I would rather pay OwnerRez for this functionality than pay a separate company. Having a centralized operational workflow would simplify day-to-day management, reduce missed cleanings, and make the platform even more valuable for property managers.

This is in reply to the previous post.  I, too, am surprised that Rezzy does not live everywhere to provide that maximum coverage.  I, would like to see the ability to have guests/visitors email piped/sent to the Inbox/Rezzy to complete the automation loop.  It would also be nice to have Rezzy live, at a minimum as a chatbot, on hosted websites.  I would assume there would be code too for any other websites for that chatbot widget.

 

DH

 

 

 

 

Hi,

Rezzy is currently only useful for the very first messages on OTAs. In my workflow, once guests have my direct contact details (email or WhatsApp), they no longer use Airbnb, and Rezzy cannot be used for the rest of the conversation.

In addition, inquiries coming from my own website cannot be answered with Rezzy at all.

Because of this, it’s hard to justify the paid version when Rezzy only covers a small part of guest communication.

It would be very valuable to have:

• Integration with website inquiries
• Integration with email
• Integration with WhatsApp or a Zapier/API workaround

 

This would make Rezzy a true multi-channel communication tool.

Thank you for considering this request.

Maartje

Another additional Feature Idea:

If we do end up having a Guest Portal, and it includes a secure login as part of its operation, and it provides access to the guest's history with us...

It would be really great and cool if there were GUEST LOYALTY FEATURES built into it!

For example, if we could have some system for awarding guests points for stays, and other activity, like leaving reviews or making referrals. And have a system for administering and providing rewards for guests; swag, discounts, free nights, optional extras like pool heating, etc.

And the guests could LOGIN and see their point total and see what rewards are available to them, and use them (if appropriate) when booking!

Love this idea!!!

Robert the issue is use...    My goal for the portal is to get every guest using it... It means less that we have to respond to via the phone, sms, email, etc... If they have all of the information at their fingertips... and we all know that we now carry these phones everywhere we go... why not make it easy for them?   

We use guidebooks/portals today... we have for years...  the ones that required a log in or a download of an app to their phone just didnt get used as much.  We may not have it in OwnerRez but there are currently a dozen or more "portals" on the integration page - https://www.ownerrez.com/support/articles/integrations-guest-communication-overview.  Is there an advantage to getting one into OwnerRez... if for no other reason than self service reservation activity... changing dates, adding dates, cancellations, upsells.  

I am sure OwnerRez dev will look at the options that provide the best that they can offer as it relates to their platform, security, speed, etc... and just like with all of the dozens of other integrations you will be able to choose whether you want to use it or not.   Login or no login... would be something I would certainly have to look at long and hard to decide if I wanted to implement that guest "solution".   That's the complexity of this industry... we all do it our own way... and OwnerRez gets to try to figure out what the majority would like and see if they can make that work... 

Another additional Feature Idea:

If we do end up having a Guest Portal, and it includes a secure login as part of its operation, and it provides access to the guest's history with us...

It would be really great and cool if there were GUEST LOYALTY FEATURES built into it!

For example, if we could have some system for awarding guests points for stays, and other activity, like leaving reviews or making referrals. And have a system for administering and providing rewards for guests; swag, discounts, free nights, optional extras like pool heating, etc.

And the guests could LOGIN and see their point total and see what rewards are available to them, and use them (if appropriate) when booking!

Yes, yes! Agreed 100% with the Delta idea. Can't wait to see it. I frequently get asked questions like: "What do I owe yet?" "How much did I put down?" Etc. Etc. 

As I said, I have no real problem with just a name and a booking number, I'm just not sure it's the correct way to go. Even the example shown, of Delta, which I have used many times, has a login (it's in the upper right of the page) requiring a user ID (SkyMiles Number) and a password. I can do a lot more on the Delta site when logged in than I can from just a booking/reservation number, including make new bookings.

In my previous PMS, the Guest Portal had a page called 'My Trips' or 'My Stays', which presented a list of all bookings the guest had made, past present and future, and you could click on a booking and the details of each trip would be displayed. I had more than a few guests comment that they liked looking through the history of their stays with us. I would think that would require something more than just a single Booking ID which only identifies the booking.

I suspect the airlines allow getting to a reservation with a name and booking ID to keep it simple for when people are travelling. Who knows? It may be that access will only be granted on that basis if there is a pre-existing cookie on the device, assuring the airline that you are who you claim to be. (If the cookie isn't present, it would ask for a full login before granting you access to the reservation. In most cases, the guest would get access to the booking from just their name and booking number (they originally booked it after all) and never see or be aware of this.)

I'm not against basing portal access on a name and booking ID number only, but I'm also not against having a user ID and password.

Given the nature of data security and increasing requirements for privacy and protection of data, for many sites and situations, even a user name and password are not enough – 2-Factor Authentication is required. (Even OwnerRez requires this of us when logging in on a new device or from a different ID.)

Do any of us want to take on the legal liability of implementing a guest portal without the utmost in online security for it? Is it reasonable for us to expect OwnerRez to provide a Guest Portal without doing so? Personally, I wouldn't.

If the guest finds it a hassle and chooses not to use a portal because of a login requirement, so be it. It's not like we're providing this for them now anyway.

If the user name is the guest email address, it does not become another piece of information to store and manage anyway.

Some may prefer to not have 'another' user name and password. I have no problem with it.

100% agree with no password needed. Just booking ID and last name. 

@Shannon -- 100%. I've yet to be able to search/filter for anything successfully even a single time. It's useless to me as it currently stands. 

Keyword search of the unified inbox is very much needed. Looking for a message that I recently sent, but having no idea which guest it was sent to makes the current search function/filters useless.

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

Unfortunately that doesn't seem to work for us, specifically with our Brivo integration. I tried it again today, just in case, but no luck. 

Thanks for checking in. To be candid about where this stands: we've spoken with Inntopia, and they require third parties to write to their API (not them building the integration on their end). That means this would be an integration we'd need to design and build entirely ourselves, which is a significant undertaking.

With the current level of demand, we can't justify prioritizing it over the other integrations and features in our queue. We know that's not the answer you were hoping for, but we'd rather be straightforward than leave it in limbo.

This isn't a permanent no. If interest grows (votes on this thread are the best way to show it), we're willing to revisit this at a later date.

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

[This topic has been merged with another topic (Add an API integration for Hipcamp and Glamping Hub). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (HipCamp Integration)]

Hi Eric!

If you go to the Overview tab of a booking, and in the Financials section, click Net Financials, it should show you the net payout after any host fees: 

If the booking is from Airbnb, and they're collecting and remitting taxes on your behalf, those taxes shouldn't be included in that. Instead, you should see the taxes they collected in the Charges tab under Guest Channel Fees. If it's a Vrbo booking, you're responsible for collecting and remitting the taxes yourself, so the taxes should be included in the net payments.

It would be very helpful to have the ability to upload documents, such as 1099s and other tax-related forms, directly to the Owner Portal. This would provide owners with a secure, centralized location to access and retrieve important documents, eliminating the need for a separate portal and improving the overall owner experience.

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

@Bri - "One is a bug fix for waiting to process a message until a booking is fully confirmed. That bug fix needed to go through our full dev and QA process, and is in testing at this time." That one is significantly more urgent, so I was very glad to hear it's being prioritized separately. Now that a couple more weeks have gone by, any updates on the ETA of this coming out of testing?