Feature Requests

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Hi Ed,

If you're inside of a booking, you can find the SMS option in the Messages panel of the booking overview page if the guest has the appropriate contact info available.

You can also hit the Inbox button in the header here to get to a filtered view of the inbox for that guest.

To start a new thread, hit the Compose button and type in the guest's name in the "To" field. This will find any message threads associate with that booking. Note you can also just just straight to the inbox to get to Compose. No need to start from the booking.

If the guest already has existing message threads, you'll see them here. Clicking on the channel icon will bring you directly to the existing channel thread, but clicking to the left of those icons just on the text itself will give you an option to start an SMS thread, assuming that the guest has proper contact info available to send to.

From the inbox, you can select your SMS templates once you've opened that SMS thread.

>When composing a message from the guest screen, the interface should allow switching between Email and SMS without leaving the screen. Message content should persist when switching channels.

We are in the process of building out the architecture that will allow for email in the Unified Inbox. Once that work is complete, we will add email to the thread types so you can switch between the SMS thread and Email thread as needed. The project is a large undertaking so I'm afraid I have no ETA on the work at this time.

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

Hi David!

OwnerRez has an open AI, so anyone should be able to write to it. If they'd like to have an integration with us, they can reach out to our support team, and we can see about them getting an integration set up with OwnerRez.

Hey Epiq P,

The inbox defaults to the Inbox filter, but you're seeing outbound messages there as the beginning of a thread? Could you send some examples to help@ownerrez.com so we can take a closer look please?

Hi

I have done that but it shows the VAT on top of the booking price.  I want to show it as inclusive.

Hello!

You should be able to achieve this by setting up the tax under Settings > Taxes. You can configure the VAT tax in your OwnerRez account, and then when a guest goes to book, or if you create a quote, the VAT tax should be presented to them during the booking process, and you wouldn't have to add it on after the booking is created. We have this support article that goes over setting up taxes in OwnerRez: https://www.ownerrez.com/support/articles/configuring-taxes#create

Hi Alex!

OwnerRez has an open API, so if anyone is interested, they can write to it. If ClickUp would like to integrate with us, they can reach out to our support team, and we can assist with helping them write to it and getting an integration set up.

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

Hi Ed!

Could you please write to help@ownerrez.com and include the text you're inserting into the description so we can take a look?

Hey Cody!

You should be able to do this with the Owner Statement Summary report that's available: https://app.ownerrez.com/reports/pmownerstatementsummary

When configuring the criteria for the report, you can select the owner and timeframe for owner statements you wish to include. Once you've run the report, you can then export it and send the file to the owner so they can get a year-to-date summary of their owner statements. We have this support article that goes over the report: https://www.ownerrez.com/support/articles/owner-statement-summary

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

All the praise hands! 🙌🏼 🙌🏼 🙌🏼 🙌🏼

We're always hard at work behind the scenes! Copying Templates is available, and copying Triggers is in development at this time. 

They must receive our email from your side.

They do not. 

If you read those blog posts we wrote about it a couple years ago, there are some people on there who talk about how they get lists like that. There are a number of methods. We are approached by data vendors all the time asking us if we want to buy lists of Guesty customers and everyone else. 

Regardless of how they get it, it isn't from us.

Would be great to have a reviews widget option to only:

1. Show 1 review at a time

2. Make it rotate across all reviews (or the given property's reviews) every 5-10 seconds (or whatever interval)

 for embedding in websites as 'hero  review"

Thanks

I would like to submit a feature request regarding payment processing for users in the European market, particularly in the DACH region (Germany, Austria, Switzerland).

Currently, most of the supported payment processors are focused on the US and Canadian markets. This makes it difficult for European hosts to handle payments directly, especially when working with platforms like Booking.com where direct payment collection is essential.

What is currently missing is the integration of a local European acquiring partner. It would be extremely helpful to support providers such as Nexi, which is widely used across Europe and offers very competitive rates and strong local support for merchants.

An integration with Nexi (or similar European acquirers) would:

• Enable direct payment processing for European hosts
• Reduce dependency on US-based payment providers
• Improve cost efficiency due to better local pricing
• Ensure better compliance with European payment standards

This feature would significantly improve the usability of the platform for a large number of hosts operating in Europe.

The Tuscany region in Italy uses MOTouristOffice software from Connectis (https://connectisweb.com/sistemi-gestionali-turistici-per-le-pubbliche-amministrazioni/) for all registration of guests with the government. It serves three purposes: 

1. Submit guest records to the regional government
2. Submit guest information to the provincial police
3. Generate invoices for tourist tax submission.

Within MOTouristOffice there is a function to connect any of 140 PMS they have listed. OwnerRez is not one of them.

Could you please work towards integrating with this government platform so we could more easily sync guest information with the Tuscany regional government?

Can you please tell us when this is going to be done?

It's been requested for years and it seems like it's not being implemented out of spite at this point since Discounts and Surcharges were added.

You are supposed to be the automation PMS.

A "Create Expense" button located right next to the Create Quote/Create Booking/Block Off cluster at the top of the OwnerRez Bookings page for PM module enabled users. This way, they don't have to navigate extensively through PM>Expenses>Record Expense.

I would like OR to push the blocked/booked dates to the HE calendar as blocked/unavailable dates.   OR needs to realize that barter platforms are an important component to the total justification of using a PM platform.

Yes, even if it just pushed the OR calendar to HE.  I could do it if HE would cooperate.

Pete

When leaving a guest review, the cleanliness and communication ratings include a dropdown with tag options grouped into Positive and Negative sections. Currently, each tag must be selected individually.

Request: Add a "Select All" toggle at the top of each group (Positive and Negative) that checks all tags within that section at once. This would mirror how the individual tags already work, just applied to the whole group in one click.

This would be especially useful when a guest earns all positive tags — which is the common case for good guests — saving several clicks per review.

Not sure if anyone else uses HomeExchange but would love to request that be added as a interface.

Also - would love to add weneedavacation.com as an interface!

I can confirm I receive a lot of direct emails from "partners" who know I use ownerrez. I don't think it is all of them just finding ownerrez hosted sites.

I have been working on some of my own sync to Xero, need to put somemore focus on it.

Hi Paul ,thanks for the reply as for the email , not sure how and why but every time you guys announce need integration we get some email direct for this sofware asking us to try! They most receive our email from your side. As for Xero , well i been we ownerrez for 6 years and i haven't use or been interested in any new partner since then ! i am still waiting for this Xero integration, QBO is Brutal to work with

They are to busy making useless integration and giving you email to thrid party compagny!

We do not sell (or share) any customer data with others. Never have, never will.

I wrote this 4 years ago, and it will remain true forever:

https://www.ownerrez.com/blog/we-do-not-share-users-contact-information-ie-marketing-lists-with-thirdparty-apps-or-partners-ever 

Most of the integrations you see announced week by week are built by the partner, not by us. We mostly just test, certify, and help them make it official if they pass certain benchmarks. The integrations that are built in-house by us tend to be for larger platforms like Avalara taxes, Schlage locks, and Marriott Homes & Villas.  Avalara and Schlage were both finished last year. MHV is in active development as we speak.

Xero is a tricky one. While the community of votes has grown here, it's been a drop in the bucket compared to the deafening roar of requests over on the QuickBooks side.  Personally, I'm with you - Xero is the better accounting platform.  However, we need to get our QB integration in order - which the hood is up on - before thinking about another huge accounting integration.  It's been slow going, and for that I apologize.  But it's not for lack of interest or awareness about what people are asking for.

If you think nothing useful is going on, I would encourage you to read the Product Update blog post that comes out each month for the massive amount of work being put out every week. It's an eye-watering write-up! 😵‍💫

Here's the latest one from February:

https://www.ownerrez.com/blog/february-product-update-booking-overview-broadcast-messages-15-minute-interval-triggers-photo-channel-exclusions-more 

Or check out the Change Log weekly here for every last glorious detail:

https://www.ownerrez.com/support/articles/update-2026-03-25 

They are to busy making useless integration and giving you email to thrid party compagny! i am shopping arround to a new booking sofware that for sure!