Latest Activity...
Exciting, nice work! Look forward to trying it out.
Hello all! Today's release has some fun news! Rezzy AI is here. It is in beta, so you will need to request access, if you haven't already, but we wanted to share with this group as soon as possible.
There's a lot of info on what Rezzy can do, so I'll link to those resources here:
https://www.ownerrez.com/rezzy
https://app.ownerrez.com/settings/rezzy
https://www.ownerrez.com/support/articles/rezzy-ai-overview
As you can see, there are plans for Rezzy to assist with more in the future!
Catch the blog post later today that officially announces the arrival.
I'm just exploring REI Hub. If either of you above who requested this feature see it, would you mind letting me know how it is working for you? I've been using Stessa for quite a while, but it is limited in a way that I"m hoping REI Hub is not.
I agree! PLEASE make this an option!
I want to post the terms and conditions that owners must abide by to use my website.
I want this so that as terms and conditions change, the owner can be kept up to date.
This is very common with technology and websites.
It would eliminate the need to send all owners a new contract when there are minor changes to the contract.
It could be incorporated with the Portal.
To legally bind users upon website access or usage, clearly state that by using the site, they agree to the terms and conditions.
Use a prominent "Terms of Use" or "Terms and Conditions" link, preferably with a separate "splash page" or pop-up, and ensure the link is easily accessible from every page.
Implement a "clickwrap" agreement, where users must explicitly click an "I agree" button after reviewing the terms.
Avoid relying solely on "browsewrap" agreements (where use implies agreement) as they are often less enforceable.
Hi folks! I've run into this a couple of times now where I've uploaded all my photos and tagged them all to rooms, but found the Photo Tour in Airbnb doesn't work. It usually ends up being I have one or more rooms that don't have a photo assigned. Sometimes its hard to track this down manually, but the Listing Analyzer could catch this and make it really obvious if it reported "Downstairs Bathroom is missing a photo".
It's more a limitation on the OTA side, but OwnerRez could help us track this down really easily. Thanks for considering it!
Have you tried using the Tax Detail report? This report will provide separate columns for each of the taxes you have defined in your settings. Below is an example of the tax columns that would show on a Tax Detail report with three taxes defined.
https://app.ownerrez.com/reports/taxdetail
Hey Kalys M,
Thanks for submitting this request!
While we do not have plans for this on our 2025 roadmap, I would suggest sharing this request with likeminded users who would be willing to give it an upvote. Voting allows us to see where the demand is when considering what features will make it to the roadmap next.
Hey Wesley W,
Thanks for submitting this request!
While we do not have plans for this on our 2025 roadmap, I would suggest sharing this request with likeminded users who would be willing to give it an upvote. Voting allows us to see where the demand is when considering what features will make it to the roadmap next.
Hey Tim S,
Thanks for submitting this request!
While we do not have plans for this on our 2025 roadmap, I would suggest sharing this request with likeminded users who would be willing to give it an upvote. Voting allows us to see where the demand is when considering what features will make it to the roadmap next.
Hi Viktor,
I'm afraid that Vrbo does not support CHF via the API. We have that documented here:
https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo#financial
As a workaround, you could consider having a duplicate listing for the same property. One listing could be set to EUR and connect to the Vrbo API, while the other (duplicate of the same listing) is configured for CHF and API connected to other channels. You'd change the currency and rates on said property. Note that OwnerRez does not do any currency conversion, we simply pass those rates set along to the channels. You'd also need to link the calendars for both listings by way of our Mutual Blocking feature to keep availability up to date.
Keep in mind that the duplicate listing would be viewed as another property in OwnerRez and would incur an additional monthly billing fee for that property.
If you'd like to explore this in more detail, please write to our Support team at help@ownerrez.com
Hey Take to the Lake,
Thanks for submitting this request!
While we do not have plans for this on our 2025 roadmap, I would suggest sharing this request with likeminded users who would be willing to give it an upvote. Voting allows us to see where the demand is when considering what features will make it to the roadmap next.
Hey Stay Rise Rental,
The Booking Summary report missing that mouseover display you're referring to was a bug that we fixed last week. Could you please check for me and let me know if you're seeing it now? If you're not, please write help@ownerrez.com and provide a URL to where you're running into the issue. Our Support team will be happy to take a closer look!
Hi, everyone -
While we appreciate this request, it is unfortunately not something we are likely to get to in 2025. We've been hard at work on a number of big ticket features and API improvements that have taken up a lot of space on the dev's plates so far this year, with more to go.
Feel free to share this request with likeminded users who would be willing to give it an upvote! The more votes a feature has, the more it proves where the demand is when we review these requests.
Agreed! I currently have a trigger set up to send a message to my guests immediately after they have signed the Rental Agreement, but I'd like to have a template scheduled for a few hours later or even the next day so I can modify with a nice response to their guest comments if desired, and I can only do that if there's a lag. As it is, the "Rental Agreement" option for triggering is only available immediately. I am not even able to schedule it.
Shannon, Rental Agreement Signed Status = Yes is a trigger condition that can be configured on time based triggers. You could create a time based trigger with a Retry option so that the trigger only fires if the condition has been met. More info on trigger retries can be found here - https://www.ownerrez.com/support/articles/triggers-setup-configuration#retry
Hi, everyone -
While we do still have a Guest Portal planned, I'm afraid it's not a feature that we will be able to get to on the 2025 roadmap. We've been hard at work on a number of big ticket features and API improvements that have taken up a lot of space on the dev's plates so far this year, with more to go.
It likely will not come this year, but I can assure you it is still on our mind and we hope to get started on it early 2026.
Feel free to share this request with likeminded users who would be willing to give it an upvote! The more votes a feature has, the more it proves where the demand is when we review these requests.
Where are we at with this?
I would love to be able to control it by the minute (i.e. number of minutes before or after the trigger occurs). This is important to stagger messages, so they appear natural and not automated. Here are two scenarios:
#1: SMS in 2 messages: I have a few automated messages that are more than one sms message long. I would love to send the first part at 121 minutes before checkin and the second at 120 minutes before checkin.
#2: Delaying immediate responses. I would like to have an automated response to an inquiry. To make it not seem automated, I would delay the send by 2 minutes. Same for a booking received.
* This request includes making booking inquiry something that is not only immediate delay-able (it is not currently).
They had us add a translation drop-down option to our hosted site, and it looks and functions terribly. I’m hoping they can add this functionality soon as our English, French, and Arabic clients would find a better website translation option so much nicer. Giving us a hosted website that can transition between languages would be a huge win for us and our customers.
100 percent! Thank you. Looks like my request got appended to an overarching one which is great. I should say, I have been very impressed with the platform. It's always "on" and syncs beautifully - it is just built super well - kudos to the developers. I also get that adding multi-language support is an immense undertaking (tons of moving parts). With that said, we got to get there. Tackle small changes? Create a translation layer? Dunno! :).
Hey Wesley,
It wouldn't quite be an "inbox" anymore if we added those inline in the thread. 😕 While we do not have plans to implement this as written, there are some solutions in the system already.
You can view future scheduled messages on the Trigger Forecast page. The Trigger Forecast provides an overview of when messages will be sent by your upcoming triggers, allowing you to plan and manage your automated communications as needed. You can also view specific details about when/how a message will be sent or why it won't be sent.
You can access the Trigger Forecast by navigating to Settings > Messaging > Triggers and clicking on the Forecast button in the upper right corner of the screen.
Here is the link to our support center article with more information on this:
https://www.ownerrez.com/support/articles/triggers-setup-configuration#forecast
Additionally, for individual bookings, you can also see when Triggered Messages are scheduled by going to the Messaging tab of a booking. You can hovering over the Status column for each message to see specific details about when it will be sent or why it won't be sent. You are also able to preview the messages and have the option send immediately if needed.
If you'd like any assistance getting familiar with these features, please reach out to our Support team at help@ownerrez.com
Hey, Chuck!
We do have plans to roll out a user facing audit log, but that is still a goal and not an action item yet.
Feel free to share this request with likeminded users who would find this beneficial as well! Voting allows our Dev and Product teams to determine where the demand is strongest when we consider new features to add to the roadmap. We'll leave this request open to garner more votes for the time being.
Thanks for the request, Randy! Feel free to share this request with likeminded users who would be willing to give it an upvote if they also feel this would be beneficial. This request will remain open to garner more votes.
How many votes are needed to progress multi-language support? It’s unfortunate it’s not available after being a request for many years.
We have been requesting OwnerRez to support multiple languages for years, specifically on their hosted sites as we operate with many people using different languages. We haven’t seen any progress in this area but hope OwnerRez starts improving here as it is highly impactful to vacation rental businesses. Would love to see multiple languages supported in various ways by OwnerRez.
[This topic has been merged with another topic (Multi-language platform.).All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Feature Request: Native Translation Support for International Guests)]
I know it is kind of minor, but it can lead to confusion -- Airbnb supports "texting-style" emoji reactions (e.g. when someone marks another message with a "thumb-up" emoji). It looks like OR ignores these, which is not ideal.
Is there any update on this?? If you're not going to release it soon, at least provide the necessary APIs and example code.
Just voted for this, thank you!
I know others have mentioned wanting check in times based on season. I was wondering if this feature request could be included in with the other seasonal request because to me, they will be used in similar ways--or at least I can see how the overlap of coding might exist. However, I was told this was unique enough to ask as a new feature request.
I don't often have a guest take me up on an offer to check in early for a fee but I do often have guests who request to check in an hour earlier than standard. The only way to manage this currently is to manually go in and change their check-in time on the booking. The new tags you have created allow for automation of this with a tag that prompts population of the field code for a different check in time. However, this does not quite meet all of my needs.
Right now, I have two check in/out times that are based on if there are same day check in/outs on either side. I had to create many message templates to cover all of these scenarios based on season and arrival/departure gap and manually type in the check in and check out times since the field code would not work in these scenarios. It would be nice if this was also automated via a tag or some other condition so that I don't have 5 different templates and triggers.
For example, I have created a tag for 11am standard check out and 10am same day booking check out. I can set up the 11am standard tag with automation to meet the conditions I have (departure gap (bookable) is more than 1 night and check-out status is standard), but the 10AM check out for same day bookings does not have the conditions I need. There is only "standard" or "late" check-out status. No "early". And even then, these tag automations are not yet set up to change the field code for those times because these times are based on departure or arrival gaps or seasons, not a time that was manually changed on the booking.
Hope that makes sense!
