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The only not ideal work around I have found is to charge refundable deposits instead of deposit holds. They are much harder to lose a chargeback on especially with a signed rental agreement. 🤷🏼♂️ if anyone else has any suggestions let me know!
Agreed, i have at times during chargebacks wish i had this type of data after the fact. Its one more data point to provide for evidence.
YES!! this is a fantastic idea. So much time is wasted to try to screen capture and provide information back to a charge back.
Having a button that would create a report of all guest record data into an organized file would be great.
Unfortunately we are having to deal with this more and more as guests think its ok to stay and then go back weeks later to make a charge back.
Hi James,
Thanks for submitting this request!
We're not aware of an ability to attach PDF's to charges via the API with our integrated processors. Would you have any examples of this based off experience with other software providers that you could share with us?
What you're suggesting may not be possible as your request is written. Regardless, this request is a good discussion point for thinking of ways we could improve these processes for a cleaner user experience.
Seriously, what's the latest on an Expedia connection?
No ETA that we can provide at this time (still in testing). The integration requires a WhatsApp for Business account, which has a cost associated with it, so the pricing model is TBD.
We'll be able to share more once we get the technical aspects working as they should.
@Shawn, is OR connecting directly to the META API or using a Business Service Provider? The rough cost per Utility message is half a cent or less (depending on Volume) if with META directly. Will the pricing be based on message volume or will we have to pay a monthly feature fee as well?
Hi Ken, this particular issue has become an OR pain point for us. It doesn't look like the status of "planned" has been updated for some time. Any update that would give us hope and keep us for searching for a different pm solution?
Excited for this! In Latin America, everyone uses WhatsApp for communication.
You can already add spot rates for specific days by using our Rates Calendar! You can override property and seasonal pricing, minimum stay, and changeover for a specific property.
Get all the information on our Rates Calendar here:
https://www.ownerrez.com/support/articles/rates-calendar
It would be awesome to be able to export all messages from a given period (say 1 year). We could then put all those messages into AI to be able to create templates and SOPs. Once they are imported into AI we could ask for top 20 questions and create templates and SOPs from the questions we get from guest.
I hope this does get fixed, especially so that all replies from guests go into the unified box.
Fully agree. I am new to OR, and was disappointed when I discovered the inbox was not truly unified. So many mis-communications, over communications, conflicting communications can occur when you can't see all of the messages that have been sent to the guest. A truly unified inbox also needs to include the guest's reply to all communication channels. Currently we can send emails (manual, triggered, system) and they come from mydomain, which is great. Unfortunately, when the guest replies to an email, it only goes to the email inbox that OR was configured to send from. It doesn't show up in OR at all.
Hi,
It would really improve reviews page on all direct booking sites that use OR widget to show reviews. After all, OR collects avatar URLs (in manual imports too).
Also, ideally these avatars should be hosted by OR (to avoid broken links/images) and collected/processed/resized during import.
Regards,
Michael.
As a workaround, you can create a trigger to send an email to your cleaning team if a review is less than 5 stars. You won't be able to attach the contents of the review in the template, although you can provide a link in your template to your website where they can see the posted review.
A trigger might look like this:
Background:
The system is designed around users for access. This makes hard if I need to give access for each individual. We need users to have a role so we can add access to different features. A contractor may clean rooms and also do some additional tasks. A user if he/she is an admin should be able to see all communication from a customer not just what they sent.
Feature:
Create a user
Create a Role (admin/cleaners/plumber/electrician).
Assign role to user.
Each role should have access to various features.
Background:
We have value in what we do for specific days. Some times there are special circumstances. We need to be able to provide special rates on specific days. There are gaps we need to fill. Instead of giving discounts sometimes we need special pricing for those days.
Enhancement:
Instead of Bookings, have a calendar.
Add a tab for spot pricing.
Or when the user selects dates in addition to booking, add spot pricing.
Exciting, nice work! Look forward to trying it out.
Hello all! Today's release has some fun news! Rezzy AI is here. It is in beta, so you will need to request access, if you haven't already, but we wanted to share with this group as soon as possible.
There's a lot of info on what Rezzy can do, so I'll link to those resources here:
https://www.ownerrez.com/rezzy
https://app.ownerrez.com/settings/rezzy
https://www.ownerrez.com/support/articles/rezzy-ai-overview
As you can see, there are plans for Rezzy to assist with more in the future!
Catch the blog post later today that officially announces the arrival.
I'm just exploring REI Hub. If either of you above who requested this feature see it, would you mind letting me know how it is working for you? I've been using Stessa for quite a while, but it is limited in a way that I"m hoping REI Hub is not.
I agree! PLEASE make this an option!
I want to post the terms and conditions that owners must abide by to use my website.
I want this so that as terms and conditions change, the owner can be kept up to date.
This is very common with technology and websites.
It would eliminate the need to send all owners a new contract when there are minor changes to the contract.
It could be incorporated with the Portal.
To legally bind users upon website access or usage, clearly state that by using the site, they agree to the terms and conditions.
Use a prominent "Terms of Use" or "Terms and Conditions" link, preferably with a separate "splash page" or pop-up, and ensure the link is easily accessible from every page.
Implement a "clickwrap" agreement, where users must explicitly click an "I agree" button after reviewing the terms.
Avoid relying solely on "browsewrap" agreements (where use implies agreement) as they are often less enforceable.
Hi folks! I've run into this a couple of times now where I've uploaded all my photos and tagged them all to rooms, but found the Photo Tour in Airbnb doesn't work. It usually ends up being I have one or more rooms that don't have a photo assigned. Sometimes its hard to track this down manually, but the Listing Analyzer could catch this and make it really obvious if it reported "Downstairs Bathroom is missing a photo".
It's more a limitation on the OTA side, but OwnerRez could help us track this down really easily. Thanks for considering it!
Have you tried using the Tax Detail report? This report will provide separate columns for each of the taxes you have defined in your settings. Below is an example of the tax columns that would show on a Tax Detail report with three taxes defined.
https://app.ownerrez.com/reports/taxdetail
Hey Kalys M,
Thanks for submitting this request!
While we do not have plans for this on our 2025 roadmap, I would suggest sharing this request with likeminded users who would be willing to give it an upvote. Voting allows us to see where the demand is when considering what features will make it to the roadmap next.
Hey Wesley W,
Thanks for submitting this request!
While we do not have plans for this on our 2025 roadmap, I would suggest sharing this request with likeminded users who would be willing to give it an upvote. Voting allows us to see where the demand is when considering what features will make it to the roadmap next.
Hey Tim S,
Thanks for submitting this request!
While we do not have plans for this on our 2025 roadmap, I would suggest sharing this request with likeminded users who would be willing to give it an upvote. Voting allows us to see where the demand is when considering what features will make it to the roadmap next.
Hi Viktor,
I'm afraid that Vrbo does not support CHF via the API. We have that documented here:
https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo#financial
As a workaround, you could consider having a duplicate listing for the same property. One listing could be set to EUR and connect to the Vrbo API, while the other (duplicate of the same listing) is configured for CHF and API connected to other channels. You'd change the currency and rates on said property. Note that OwnerRez does not do any currency conversion, we simply pass those rates set along to the channels. You'd also need to link the calendars for both listings by way of our Mutual Blocking feature to keep availability up to date.
Keep in mind that the duplicate listing would be viewed as another property in OwnerRez and would incur an additional monthly billing fee for that property.
If you'd like to explore this in more detail, please write to our Support team at help@ownerrez.com
Hey Take to the Lake,
Thanks for submitting this request!
While we do not have plans for this on our 2025 roadmap, I would suggest sharing this request with likeminded users who would be willing to give it an upvote. Voting allows us to see where the demand is when considering what features will make it to the roadmap next.
Hey Stay Rise Rental,
The Booking Summary report missing that mouseover display you're referring to was a bug that we fixed last week. Could you please check for me and let me know if you're seeing it now? If you're not, please write help@ownerrez.com and provide a URL to where you're running into the issue. Our Support team will be happy to take a closer look!
Hi, everyone -
While we appreciate this request, it is unfortunately not something we are likely to get to in 2025. We've been hard at work on a number of big ticket features and API improvements that have taken up a lot of space on the dev's plates so far this year, with more to go.
Feel free to share this request with likeminded users who would be willing to give it an upvote! The more votes a feature has, the more it proves where the demand is when we review these requests.
Agreed! I currently have a trigger set up to send a message to my guests immediately after they have signed the Rental Agreement, but I'd like to have a template scheduled for a few hours later or even the next day so I can modify with a nice response to their guest comments if desired, and I can only do that if there's a lag. As it is, the "Rental Agreement" option for triggering is only available immediately. I am not even able to schedule it.
Shannon, Rental Agreement Signed Status = Yes is a trigger condition that can be configured on time based triggers. You could create a time based trigger with a Retry option so that the trigger only fires if the condition has been met. More info on trigger retries can be found here - https://www.ownerrez.com/support/articles/triggers-setup-configuration#retry
