Feature Requests

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Airbnb Pre-Booking Message per property 6 replies

ATA
Feb 15, 2024 7:26 PM
Joined Feb, 2023 29 posts

I was just looking through the forums for this as well!

Autoresponder for Airbnb or Vrbo messaging (including after hours coverage) 7 replies

Shawn H
Feb 15, 2024 3:35 PM
OR Team Member Joined Aug, 2021 289 posts

Inquiry Triggers was released yesterday. Learn more here.

Automatically follow up on a quote or inquiry 11 replies

Shawn H
Feb 15, 2024 3:33 PM
OR Team Member Joined Aug, 2021 289 posts

Inquiry Triggers were released yesterday! They also replaced pre-existing Autoresponders (and can do so much more than email-only Autoresponders could).

They can be used for immediate/event-based responses for channel inquiries from Airbnb, Vrbo, and Booking.com. Learn more here.

Quote Triggers are still on the roadmap so I'll leave this feature request marked 'In Development'.

Removing Properties from Multiple Listing Sites with a Single Click 0 replies

Julie B
Feb 15, 2024 12:18 PM
Joined Feb, 2017 13 posts

When we have to "offboard" a property, we have to click on each listing site and remove it from that listing site, then we have to go to the next one... This tends to be very time-consuming. We would like a "single click" to delist our property from multiple listing sites at the same time. This will result in huge time savings.

 

Likewise, a single click for multiple listing sites would also be helpful...  

Mid Term Rental Functionality 14 replies

Caleb M
Feb 15, 2024 12:01 PM
OR Team Member Joined Mar, 2022 174 posts

Hi Jason,

I see the conversation moved away from your point however we wanted to make sure we got a response out to this.

For your algorithm ideas you've mentioned, I'd recommend writing these up as individual suggestions in our Feature Request forum, so other clients can vote up your ideas for new and improved features in OwnerRez.

The team had some internal discussion revolving your points as well, and the key takeaway appears to be that we'd recommend looking at Mutual blocking as a function as it addresses some of your points.

 

to summarize Mutual blocking allows you to setup units with individual minimum stay rules and availability rules and only market the STR unit when you reach a certain point. Here's what that may look like,

 

Physical Property: Mountain Escape

Properties in OwnerRez:
Mountain Escape A: short term rentals, allows 1 day stays

Mountain Escape B: long term rentals min stay is 30 days

 

Here's our overview article on the subject: https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff

~Caleb

Cut 'bad review' buffer from 20 to 5 minutes. 5 replies

Joel P
Feb 15, 2024 11:00 AM
OR Team Member Joined Oct, 2009 152 posts

The "bad review" submissions are currently designed to submit within 3 minutes of the deadline. 

Cut 'bad review' buffer from 20 to 5 minutes. 5 replies

AmbroseBnB
Feb 15, 2024 10:56 AM
Joined Jun, 2023 14 posts

Hi all! Has there been any further discussion as to updating this feature to the 5 minute window? It looks like it's still 20 minutes. Thanks!

Send Email or text to current guests 11 replies

Paul W
Feb 15, 2024 7:47 AM
OR Team Member Joined Jun, 2009 864 posts

We actually have a task to do this on our near-term roadmap.  Not a trigger, but a "bulk send" tool basically that lets you select active/future bookings right on the main Bookings list view and then send a message to them right then and there.  So you can filter the list to the bookings you want > select them all > send message and have it instantly go out.  Not sure exactly on timing, but it's part of our overall messaging focus in the next quarter or two.

Icons for ID and Renters agreement in calendar ribbon 1 reply

Paul W
Feb 15, 2024 7:39 AM
OR Team Member Joined Jun, 2009 864 posts

Great suggestion!  One tip - you can filter the ribbons calendar (using the Bookings filter button at the top) to see which ribbons have "renter agreement signed" versus ones that don't.  That's not quite a cool/convenient as your icon idea, but just pointing it out in the meantime!

Webhook Trigger 1 reply

Brendan & Jessica T
Feb 14, 2024 9:04 PM
Joined Sep, 2022 6 posts

I'm wondering if there is currently a way to (or there is a possibility to add a way to) initiate a trigger via the OwnerRez API or WebHook somehow. Basically- I want to automate a message to a guest two hours after they arrive at the property to check in with them. I can have RemoteLock send me notifications whenever the lock is unlocked, and query the OwnerRes API to figure out the correct location/guest, but there is no way to actually initiate a message. Is there some way to add in WebHook based triggers to initiate actions within OwnerRez? ie: I'd be able to add a trigger that would give me some custom URI that I could hit (and pass the corresponding booking id to) and it'd allow me to schedule an outgoing message to the guest. 

 

I'm not sure I can think of any other direct use cases for this, but there might be some. 

SMS auto responder when missed call occurs 1 reply

Russ
Feb 14, 2024 1:38 PM
Joined Jan, 2023 32 posts

+1 for this feature!

This would eliminate delays responding to guests 24/7 and also make communication very efficient when responding to guest calls and quickly get them to digital communication.

Mid Term Rental Functionality 14 replies

Block nights after a booking based on the length of that stay (to allow time for cleaning after long stays) 0 replies

Nat S
Feb 14, 2024 12:16 PM
Joined Oct, 2022 16 posts

We can do same-day turnarounds with our eyes closed when someone stays for a week.  When someone is there for a month, we usually have to close a night to allow enough time for a good deep cleaning.

Feature request:

Ability to set a rule that would automatically block X nights following a stay that is at least Y nights long.

Example:

  • automatically block 1 night following a stay that is 30-60 nights
  • automatically block 2 nights following a stay that is 60 nights or longer

 

Mid Term Rental Functionality 14 replies

Alece
Feb 14, 2024 12:06 PM
Joined Jan, 2020 230 posts

Love that idea, Nathaniel! That might do better as a standalone feature request, as it has a variety of functionalities and uses for people (for all different lengths of stays). 

Mid Term Rental Functionality 14 replies

Nat S
Feb 14, 2024 12:04 PM
Joined Oct, 2022 16 posts

One feature that I would love to see as part of this functionality:

Ability to set a rule that would automatically block X nights following a stay that is at least Y nights long.

Example:

  • automatically block 1 night following a stay that is 30-60 nights
  • automatically block 2 nights following a stay that is 60 nights or longer

Send Email or text to current guests 11 replies

PacViewLodging
Feb 14, 2024 11:24 AM
Joined Sep, 2019 102 posts

We would like to have the ability to send a mass text or email to all booked guests in a specific property or group of properties  (ie. One our boutique motels, or all vacation rentals, or all guests in a specific city, etc.).   We have had many instances of issues with parking, maintenance needs that will turn off water or electric, emergency situations and the like.  Right now we send a message to each guest.   We would like to use the message interface and be able to select all booked guests for a specific day and send each of them an individual message/text.  We would not want to expose guest information.

Thinking add option for booked guests and then using all of the other message trigger options for properties, when, etc.  Add a message box as part of the trigger.    Maybe call it a new kind of trigger??

List view for owner login portals 8 replies

Jacob H
Feb 14, 2024 10:58 AM
Joined May, 2023 2 posts

Owners have been frustrated not having a list view.  Yes, to list view!

Icons for ID and Renters agreement in calendar ribbon 1 reply

Stay Rise Rental
Feb 14, 2024 10:40 AM
Joined Dec, 2020 11 posts

We go through daily to see if our guests have signed the renters agreement and provided ID. 


What if there was a way to visually see if an ID has been uploaded and Agreement has been signed. The idea is to place an Icon(s) in the ribbon that indicates the renters agreement and ID have been provided. I have attached a basic image of an idea. 

List view for owner login portals 8 replies

Rental A
Feb 13, 2024 8:15 PM
Joined Jul, 2023 2 posts

Owners miss and would like to view reservations in a list format to see them all and have the dates booked and financials all in once place instead of clicking on each individual booking. 

List view for owner login portals 8 replies

Jacob H
Feb 13, 2024 3:33 PM
Joined Jan, 2023 1 post

Owners would like the ability to see all of their reservations in a simplified list view.

List view for owner login portals 8 replies

Jacob H
Feb 13, 2024 2:58 PM
Joined May, 2023 2 posts

We really need the list for our owners.  That is a much needed feature.

Field Codes Available in All Templates 3 replies

Ken T
Feb 13, 2024 12:12 PM
OR Team Member Joined Aug, 2019 1704 posts

Do you have specific field codes that you think should be able to be available in specific situations and aren't?  If so, post them here, and I may be able to answer why they aren't.

List view for owner login portals 8 replies

April S
Feb 13, 2024 12:31 AM
Joined Sep, 2023 1 post

yes to list view for owners

List view for owner login portals 8 replies

Jacob H
Feb 12, 2024 3:14 PM
Joined Sep, 2023 1 post

We recently switched to owner rez from streamline and our owners loved the list view provided by streamline in their owner portals. Owner rez has a list view for staff users but not for owners using the portal. This would really help owners be able to see all their reservations in one spot easily. We have had many of our owners complain about us switching to owner rez because they miss being able to see their reservations in the list view. 

Include a dropdown to include deactivated properties when running historical reports 21 replies

Alece
Feb 12, 2024 1:47 PM
Joined Jan, 2020 230 posts

This would be enormously beneficial! 

Dynamic Length of Stay Pricing 25 replies

Meghan B
Feb 12, 2024 12:28 PM
Joined Jan, 2024 1 post

I don’t think we can add a surcharge to length of stays. Also abb will not allow for short LOS discounts to be more than longer LOS discounts. Worth a try. Maybe just remove discount for 2 nights stays. 

Dynamic Length of Stay Pricing 25 replies

James L
Feb 12, 2024 12:23 PM
Joined Oct, 2021 88 posts

I'm trying to do similar. drop my 3 night minimum to 2 nights on Air and My own site (going to leave it at 3 nights on Booking.com as i can't work out how to do this)

So far I'm thinking of adding a 50% Surcharge on 2 night stays on Air and My site.

I'll let you know if it works.

 

A different email address for "inquiry is created" system alert 9 replies

Ken T
Feb 12, 2024 9:45 AM
OR Team Member Joined Aug, 2019 1704 posts

Perhaps a slightly different take on this, but what I really need is a separate email address specifically for inquiries, that is separate from my account email. And I'm not sure if this exists or not (I apologize as I haven't checked as of when I'm posting this) the reply to address for all emails sent from OwnerRez should be specified separately as well.

by Robert P – Feb 11, 2024 10:01 PM (UTC)

Maybe I'm misunderstanding the request, but, as I interpret it, that ought to be possible, using the Theming area:

https://www.ownerrez.com/support/articles/theming 

Cancellation Policy visible on Hosted Websites 4 replies

Rick O
Feb 12, 2024 9:41 AM
Joined Oct, 2023 4 posts

Hello, is there any update on this?  I too think these items need to be separate.  The problem is partially in how rates are displayed.  In particular, on my home page, the highest rate is displayed prior to any dates being selected.  With dynamic pricing, this puts forth a super high rate that is likely off-putting to potential guests so I prefer not to display rates b/c of this.  And, when not displaying rates, then no display of my cancel policy.

A different email address for "inquiry is created" system alert 9 replies

Robert P
Feb 11, 2024 5:01 PM
Joined Aug, 2023 51 posts

Perhaps a slightly different take on this, but what I really need is a separate email address specifically for inquiries, that is separate from my account email. And I'm not sure if this exists or not (I apologize as I haven't checked as of when I'm posting this) the reply to address for all emails sent from OwnerRez should be specified separately as well.