Feature Requests

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Hi Jason,

I see the conversation moved away from your point however we wanted to make sure we got a response out to this.

For your algorithm ideas you've mentioned, I'd recommend writing these up as individual suggestions in our Feature Request forum, so other clients can vote up your ideas for new and improved features in OwnerRez.

The team had some internal discussion revolving your points as well, and the key takeaway appears to be that we'd recommend looking at Mutual blocking as a function as it addresses some of your points.

to summarize Mutual blocking allows you to setup units with individual minimum stay rules and availability rules and only market the STR unit when you reach a certain point. Here's what that may look like,

Physical Property: Mountain Escape

Properties in OwnerRez:
Mountain Escape A: short term rentals, allows 1 day stays

Mountain Escape B: long term rentals min stay is 30 days

Here's our overview article on the subject: https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff

~Caleb

The "bad review" submissions are currently designed to submit within 3 minutes of the deadline. 

Hi all! Has there been any further discussion as to updating this feature to the 5 minute window? It looks like it's still 20 minutes. Thanks!

We actually have a task to do this on our near-term roadmap.  Not a trigger, but a "bulk send" tool basically that lets you select active/future bookings right on the main Bookings list view and then send a message to them right then and there.  So you can filter the list to the bookings you want > select them all > send message and have it instantly go out.  Not sure exactly on timing, but it's part of our overall messaging focus in the next quarter or two.

Great suggestion!  One tip - you can filter the ribbons calendar (using the Bookings filter button at the top) to see which ribbons have "renter agreement signed" versus ones that don't.  That's not quite a cool/convenient as your icon idea, but just pointing it out in the meantime!

I'm wondering if there is currently a way to (or there is a possibility to add a way to) initiate a trigger via the OwnerRez API or WebHook somehow. Basically- I want to automate a message to a guest two hours after they arrive at the property to check in with them. I can have RemoteLock send me notifications whenever the lock is unlocked, and query the OwnerRes API to figure out the correct location/guest, but there is no way to actually initiate a message. Is there some way to add in WebHook based triggers to initiate actions within OwnerRez? ie: I'd be able to add a trigger that would give me some custom URI that I could hit (and pass the corresponding booking id to) and it'd allow me to schedule an outgoing message to the guest. 

I'm not sure I can think of any other direct use cases for this, but there might be some. 

+1 for this feature!

This would eliminate delays responding to guests 24/7 and also make communication very efficient when responding to guest calls and quickly get them to digital communication.

You got it - let's get some votes on it: https://www.ownerrez.com/forums/requests/block-nights-after-a-booking-based-on-the-length-of-that-stay-to-allow-time-for-cleaning-after-long-stays#73857

We can do same-day turnarounds with our eyes closed when someone stays for a week.  When someone is there for a month, we usually have to close a night to allow enough time for a good deep cleaning.

Feature request:

Ability to set a rule that would automatically block X nights following a stay that is at least Y nights long.

Example:

• automatically block 1 night following a stay that is 30-60 nights
• automatically block 2 nights following a stay that is 60 nights or longer

Love that idea, Nathaniel! That might do better as a standalone feature request, as it has a variety of functionalities and uses for people (for all different lengths of stays). 

One feature that I would love to see as part of this functionality:

Ability to set a rule that would automatically block X nights following a stay that is at least Y nights long.

Example:

• automatically block 1 night following a stay that is 30-60 nights
• automatically block 2 nights following a stay that is 60 nights or longer

We would like to have the ability to send a mass text or email to all booked guests in a specific property or group of properties  (ie. One our boutique motels, or all vacation rentals, or all guests in a specific city, etc.).   We have had many instances of issues with parking, maintenance needs that will turn off water or electric, emergency situations and the like.  Right now we send a message to each guest.   We would like to use the message interface and be able to select all booked guests for a specific day and send each of them an individual message/text.  We would not want to expose guest information.

Thinking add option for booked guests and then using all of the other message trigger options for properties, when, etc.  Add a message box as part of the trigger.    Maybe call it a new kind of trigger??

Owners have been frustrated not having a list view.  Yes, to list view!

We go through daily to see if our guests have signed the renters agreement and provided ID. 

What if there was a way to visually see if an ID has been uploaded and Agreement has been signed. The idea is to place an Icon(s) in the ribbon that indicates the renters agreement and ID have been provided. I have attached a basic image of an idea. 

Owners miss and would like to view reservations in a list format to see them all and have the dates booked and financials all in once place instead of clicking on each individual booking. 

Owners would like the ability to see all of their reservations in a simplified list view.

We really need the list for our owners.  That is a much needed feature.

Do you have specific field codes that you think should be able to be available in specific situations and aren't?  If so, post them here, and I may be able to answer why they aren't.

yes to list view for owners

We recently switched to owner rez from streamline and our owners loved the list view provided by streamline in their owner portals. Owner rez has a list view for staff users but not for owners using the portal. This would really help owners be able to see all their reservations in one spot easily. We have had many of our owners complain about us switching to owner rez because they miss being able to see their reservations in the list view. 

This would be enormously beneficial! 

I don’t think we can add a surcharge to length of stays. Also abb will not allow for short LOS discounts to be more than longer LOS discounts. Worth a try. Maybe just remove discount for 2 nights stays. 

I'm trying to do similar. drop my 3 night minimum to 2 nights on Air and My own site (going to leave it at 3 nights on Booking.com as i can't work out how to do this)

So far I'm thinking of adding a 50% Surcharge on 2 night stays on Air and My site.

I'll let you know if it works.

Perhaps a slightly different take on this, but what I really need is a separate email address specifically for inquiries, that is separate from my account email. And I'm not sure if this exists or not (I apologize as I haven't checked as of when I'm posting this) the reply to address for all emails sent from OwnerRez should be specified separately as well.

Maybe I'm misunderstanding the request, but, as I interpret it, that ought to be possible, using the Theming area:

https://www.ownerrez.com/support/articles/theming 

Hello, is there any update on this?  I too think these items need to be separate.  The problem is partially in how rates are displayed.  In particular, on my home page, the highest rate is displayed prior to any dates being selected.  With dynamic pricing, this puts forth a super high rate that is likely off-putting to potential guests so I prefer not to display rates b/c of this.  And, when not displaying rates, then no display of my cancel policy.

Perhaps a slightly different take on this, but what I really need is a separate email address specifically for inquiries, that is separate from my account email. And I'm not sure if this exists or not (I apologize as I haven't checked as of when I'm posting this) the reply to address for all emails sent from OwnerRez should be specified separately as well.

If you have an Expedia link on your VRBO Channel page in OR, then, yes, this does mean that your property is visible on Expedia.

However, any booking that comes from Expedia, while it is labeled as such, obeys all the Vrbo rules and configuration you have set up.  In other words, it acts exactly like any normal Vrbo booking.  So, if you are satisfied with your configuration as regards Vrbo bookings, Expedia bookings will be functionally no different.  Remember, Vrbo and Expedia are the same company, so they can route bookings through different brands while enforcing whatever is configured.

Unfortunately, none of the other channels have this capability.  In fact, Vrbo doesn't allow same-day bookings at all.

It would however be possible for direct bookings, so, we'll leave this suggestion open to collect votes for that.

I see an 'Expedia' link under my VRBO Channel page in OR.

1. Does this mean my listing is populated to Expedia? If yes, then how is payment processed?

2. I don't see house rules are being populated on the Expedia site. How does this work?

3. Will Renter Agreement also get sent automatically to guests?

Rather than asking every question possible, in essence, will the workflow with Expedia the same as with Airbnb & VRBO?

Thanks,

Harry

Yep, that’d do it.

For Airbnb all you can really do is the 25/night.