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OwnerRez recently captured the trifecta of software reviews for 2023, being recognized for the following:
This chart shows OwnerRez head and shoulders above all our competitors in customer satisfaction and right near the top of usability, earning the top overall position in vacation rental software according to Softwareadvice.com
This chart shows the top Channel Management tools at a glance. Capterra uses exclusive data and reviews from people like you to build their software shortlist. On the left side, you'll see the popularity score and on the bottom is the rating score. The goal every year is to be in the upper right of this chart and look where we are again!
We are also proud to announce our mention in Capterra Value Report: A Price Comparison Guide for Vacation Rental Software which highlights the most valuable vacation rental software products based on user reviews, that have received high ratings from users in terms of Value for Money and Functionality, along with the breakdown of the starting cost and relevant pricing details for each product. OwnerRez is recognized as an outstanding product with a Value For Money rating of 5 out of 5 and Functionality ratings of 4.9 out of 5.
If you’d like to see how OwnerRez stacks up against the competition, you can use GetApp’s comparison tool here.
Software Advice is the leading online service for businesses of all sizes navigating the software selection process, providing free, personalized software recommendations that meet their business needs. Software Advice features objective research by industry experts and reviews from validated users, saving buyers time and resources. Software Advice is a Gartner company. Learn more about their methodology here.
GetApp® serves as an ecosystem of user-generated and editorial reviews of software and apps for businesses. GetApp lists all vendors in their comprehensive directory so users can compare, sort and filter results to make the most informed decision possible. See GetApp’s Methodology here.
Capterra Shortlist is an independent assessment that evaluates user reviews and online search activity to generate a list of market leaders in the software space that offer the most popular solutions. Have a look at the Capterra Shortlist methodology here.
These achievements are largely based on reviews from our customers, so we’d like to thank you not only for being loyal OwnerRez customers, but also for taking the time to share your experience using OwnerRez with others. If you're inclined to share your experience using OwnerRez to help others make their vacation rental software decisions, please do so at this link.
The host fee is no longer created when the booking is created. It is instead created when the Transactions are synced. The same fee is now called "Airbnb Reservation host fee"
Since we activated this feature, all of the new bookings have $0.00 for host fee. This is where we see the AirBnB host fee.
I figured out that if I manually go into the $0.00 host fee to see the details, the details are correct. I then edit the details then just save it without doing anything, the amount is corrected.
How do we get this fixed to be automated?
Success is the sum of small efforts - repeated day in and day out.
As seen in our weekly product update blog posts, success is not just a result of one significant action or event but a culmination of consistent, persistent, and intentional small efforts initiated over time. Milestones in the product life of OwnerRez are reached every week - much of the time due to the feedback and support of our users. Read more about our latest milestone (including a graduation!) in this week's product update covering the May 3rd release with 14 updates.
OwnerRez has graduated! At least Zapier has determined that our Zapier Integration should graduate from the public beta phase to a complete Zapier Public Integration.
OwnerRez wants to thank our brave OR users who helped create hundreds of zaps to accomplish all sorts of practical processes for the OwnerRez community and assisted us in earning this Zapier milestone.
Curious about what Zapier can do for you? Check out these Trigger & Action "zaps":
No worries if you've never used Zapier or aren't super comfortable with it yet! Zapier can be used to move info between your web apps automatically so that you can focus on your other important work. The OwnerRez Zap Templates can quickly help you to get started. Below are some creative Zaps that other OwnerRez users found useful and that you too can easily utilize:
Now that the OwnerRez Zapier integration is out of beta and users continue creating more innovative zaps, look for more helpful ones in our Zapier support article.
The OwnerRez v2 API continues to get better and better! Bedroom, Bathroom, and Maximum Guest Counts have now been added. While this will be helpful for others, we added it to help our friends at Wheelhouse! That's right; in case you missed it, we announced earlier today that they are underway with integrating their dynamic pricing platform with OwnerRez! They are targeting to release the integration later this summer. We look forward to this being available to those users who have patiently awaited it.
Learn more about this topic by reading the API for Apps support article.
Airbnb Listing Import Now Supports Airbnb Alias URLs. Users trying to import Airbnb property listing content using the Airbnb alias URLs (e.g.,https://airbnb.com/h/acmecabin) were experiencing errors because our importer was looking for a formatted link with the room number: https://www.airbnb.com/rooms/12345. This has been adjusted to follow the more "vanity" (or alias) link through to the standard Airbnb URL to import successfully.
Property Import Now Supports Airbnb Alias URLs. Airbnb has been using 64-bit listing numbers for new listings and the OwnerRez property import/export tools were truncating them, so we fixed that. We also updated to export the full listing URL instead of just the listing number. This bug fix also included tying in from the bug above and now the property import spreadsheet also supports full Airbnb URLs and not just listing numbers.
Canceling a Booking With a Partial Refund Creates Duplicate Expenses. When PM users canceled a booking with a partial refund, they ended up with two sets of refund expenses on the booking. This bug has been fixed to handle partial refund expenses properly. The affected PM users have been notified about those canceled bookings.
Expired Security Deposits Now Clearly Indicate if Reauthorization Failed. This was an edge case where a user experienced a failed security deposit upon reauthorization due to insufficient funds on the guest's credit card. The security deposit hold status was initially active and valid, but the booking transactions tab noted that the security deposit reauthorization was declined repeatedly and failed in the OwnerRez booking. This bug has been fixed to now display a grey "Expired" label in the status item (instead of the green succeeded) and to change the status text to "Originally succeeded, but reauthorization failed."
Fixed an Error When Viewing a Canceled Booking at a Since Deleted Property. Users would experience an error when viewing canceled bookings at a deleted OR property. This bug has been fixed, and users can now view canceled bookings from their OwnerRez deleted properties correctly.
Fixed an Error When Viewing a Hosted Website Blog Post. Users were experiencing errors when viewing Hosted Website blog posts. This bug has been fixed and Hosted Website blog posts will now render and display correctly.
Fixed a Validation Failure When a Refund is Attempted on a Stripe Payment at a Property That has Changed Payment Methods. We found that users were experiencing credit card validation failures when refunds were attempted for properties that had changed payment methods to a new Stripe method. This bug has been fixed and refunds will now process correctly despite any modified payment methods.
Fixed Save Button Gets Stuck in "Saving" State if Attachment Upload Fails on Record Expense. When PM users uploaded a file with no extension, an error was correctly displayed. However, if the user attempted to fix the error by removing the incorrect file, the "Save" button would not revert, instead displaying an infinite spinner "Saving" icon state, forcing the user to reload the page. This bug has been fixed.
Increase Maximum Upload Size for Channel Bridge Exports. Users were finding that their Channel Bridge (CB) exports were receiving errors due to their CB file size being too large. OwnerRez has expanded the upload file size to be able to import larger CB export file sizes.
Properly Show 'Days Ago' Relative to the Security Deposit Reauthorized Date in "Reauthorized" Alert. Reauthorized Security Deposit email alert 'days ago' for "Reauthorized On" was displaying relative to the departure date, not the date of reauthorization. This bug has been fixed for that line of the Reauthorized email alert.
Validate Season Minimum Nights Setting is Less Than Maximum Nights. When users created a season and set the minimum nights to a greater number than the maximum nights, they were not receiving an error to correct this conflicting rule. Users should not be able to do that, and we have added validation to prevent a user from setting things this way.
"Mapping" is an automated process that occurs within OwnerRez when a booking comes in from Airbnb. We look at the line items Airbnb lists for that booking and "map" them to the surcharges configured in OwnerRez. If there are no surcharges in OwnerRez, or we can't find a good match we add the line item as an "Other" type.
Usually this is invisible because the description of the line item is all you need unless you are tracking expenses and owner revenue, than it can become a problem. However, if you were to create a surcharge in OwnerRez subsequently that did match the line item from Airbnb, you could run Channel Bridge (prior to enabling transaction sync) and we'll do the same "mapping" process all over and pick up the newly configured surcharge. We plan to build new tools to support adding surcharges in OwnerRez AFTER adding them in Airbnb (again, mostly useful for new account connections, since we encourage everyone to configure their surcharges in OwnerRez and let the API integration sync those to Airbnb).
Resolutions are a different beast entirely. We have some thoughts about those, but nothing specific to share at this time.
Thanks Joel,
How do you map surcharges? I don't have any in AirBnB other than resolution payments - is there a way to map resolution payments to surcharges in Channel Bridge? Will there be a way to map resolution payments to specific surcharges with the new Sync?
Once you enable Transaction Sync, Channel Bridge no longer works. That's why we warn you to ensure you've run Channel Bridge as far as you want before you enable the feature.
The surcharge warning is there because without Channel Bridge, it is not possible to re-map unknown charges from Airbnb with new surcharges created in OwnerRez. This is primarily a concern for new accounts, but can also be a concern if you've added a surcharge in Airbnb, and not in OwnerRez.
We plan to remove the second warning once we have more tools in place around new surcharges.
In regards to AirBnB sync, I understand what is meant by running "Channel Bridge" first but the warning message asks to make sure Channel Bridge is up to date AND "please make sure you have configured your surcharges". What does that mean and what about the surcharges changes or is not changeable after the Sync is turned on? I'm not sure there is any detail in regards to that in the detailed instructions. Thanks!
This is a great feature for New Arrival/Departure Rules, however can you clarify what Channels this works on and will be enforced?
Is there any caveat to doing this where it would accidentally black hole a particular channel from availablity.
If I understand your question correctly, any Arrival/Departure Rules changed on the Rates Calendar will override Seasonal rules for API connected channels. This does not take into account any dynamic pricing tools connected as rules set on those may override what is set in OR.
Savvy Vacation Rental Management sprang from the marriage of entrepreneurship and hospitality. Learn the story of how the owners grew their business from renting out spare rooms to managing several rentals across multiple states.
Savvy Vacation Rental Management started as a side-gig back in 2015... Mat and I were starting to rent out spare rooms on Airbnb for fun; a new and different way to earn extra money. We both had enthusiasm about the sharing economy and finding ways to create value from under-utilized assets. It was easy and lucrative, so we leaned into vacation rentals a bit more and bought our first property in Nashville, TN in 2018. It was a home run, so we started telling our friends about it, and they wanted to get in on the action. One by one, people asked us if we could manage their short-term rental or help them buy their first one. We said yes and focused on figuring out how to make the most out of what we had, whether it was a 500sf studio apartment or 5,000sf luxury villa. We learned a lot along the way and continue to learn more every day. Today, we manage dozens of vacation rentals across various states and love every minute of it!
My background is in hospitality. I started out in Orlando, FL and eventually moved to Las Vegas, NV—both world-renowned tourism destinations. I developed a passion for the guest experience and practiced different ways to go above and beyond for guests regardless of the industry I found myself in, whether it was restaurants, hotels, nightclubs, events, or even multinational casino resorts. Once I started learning about real estate and commercial development, vacation rentals popped up on my radar and I soon realized it was a perfect match. All the profitability and longevity of owning property paired with the warm, personal touch of hospitality... I had found my home.
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I love the unpredictability of the job. There's something new happening every day... a new challenge, a new opportunity, a new guest, and a new experience with each check-in. In this business, it's impossible to get bored and I learn something new every day.
NIMBYs! Those people who go out of their way to disparage the industry as a whole because of some personal preferences and clouded opinions about the impact of VRs on the community. We're starting to see a lot of regulation crop up around the country, much of which is baseless and rarely influenced by facts or data but instead by the people who speak the loudest and most consistently on the public forum. It takes an open and objective mind to look at the VR trend from many different angles and make an informed decision about how to move forward considering all stakeholders. I'm not seeing a whole lot of that going on lately.
At Savvy VRM, we use OwnerRez to keep a pulse on nearly every aspect of our operation. Particularly helpful is the robust workflows for managing inquiries, quotes, and bookings to track conversion and pacing. And with an infinite number of custom messaging options, there's no message we can't send quickly and easily using their Templates and Triggers functions, which helps us increase communication efficiency and get the right info to the right people at the right time.
OwnerRez provides many useful features that we love to take advantage of, for example the easy plug-and-play hosted website option to start capturing direct bookings quickly and easily. When we first got started, we were only listing on Airbnb and Vrbo (separately) and we didn't have a solution for offering a direct booking option for guests who were asking us about it. With just a few clicks, we were able to set up a hosted website custom branded to our company, and start accepting reservations. The pre-built templates and workflows they have make for a seamless setup, from contact form to rental agreements and even professional payment collection pages.
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Thanks, Mat and Michael! We love your story and how following your passions has led to such great success!
This is a great feature for New Arrival/Departure Rules, however can you clarify what Channels this works on and will be enforced?
Is there any caveat to doing this where it would accidentally black hole a particular channel from availablity.
Thank you for implementing this! I have enabled the feature and see my most recent Air B&B booking showing as paid. This saves me a good amount of headache when I do my monthly invoicing, having to manually update all of the month's AB&B bookings.
That's great to hear!
Thank you for implementing this! I have enabled the feature and see my most recent Air B&B booking showing as paid. This saves me a good amount of headache when I do my monthly invoicing, having to manually update all of the month's AB&B bookings.
Woody Woodpecker, the cartoon character created in 1940 by Walter Lantz (his birthday is today!), is an anthropomorphic woodpecker known for his distinctive laugh and mischievous personality representing the American spirit with his irreverent and independent nature.
Unlike Woody's frenetic pace, today's look at the April 26 release with 21 updates represents OwnerRez's version of a more tempered and orderly (not crazy energy! 🤪) but still a briskly-paced development process for the improvement of our software!
We'd love for you to be like Woody and take a deep dive and speed through this product update covering several new features, including the long hoped-for Airbnb Transaction Sync (i.e., no more Channel Bridge necessary!), along with API additions for Integrated Websites/Third-Party Website Designers, and new Hosted Website header/menu options!
Access to complete booking financial transactions is essential. For Airbnb bookings, as most know, they are the merchant of record, and so not all financial info about the booking was natively available in OwnerRez...until now.
We know Channel Bridge is effective but also time-consuming depending on how many bookings a user has to process and how often they prefer to have Airbnb bookings up to date. And users who didn't Channel Bridge regularly, or at all, wondered why OwnerRez showed a balance owed for their Airbnb bookings, even though they were API-connected. Users could see the total booking amount and Airbnb reservation host fee, but no payment or refund transactions were in OwnerRez without running Channel Bridge for those bookings.
We're very excited to announce that those users who are API-connected to Airbnb can now access this powerful new feature. Enabling Airbnb Transaction Sync will automatically bring in booking transactions, including payments, refunds, and any Airbnb Resolution Center settlements. Also, deposits (Tools > Deposits) will be auto-created when Airbnb notifies OwnerRez of funds being released.
OwnerRez users can enable Airbnb Transaction Sync anytime by navigating to Settings > API Integrations > Airbnb > Enable Transaction Sync. Once you complete the steps and enable, the Transaction Sync enabled date will show on the Airbnb Channel settings page.
NOTE: Before enabling the Airbnb Transaction Sync, OwnerRez users should run Channel Bridge to import all booking transaction info up to the Transaction Sync turn-on date you select during turn-on/opt-in.
Learn more about this much-welcomed new feature by reading our Airbnb Transaction Sync support article.
Did you know that OwnerRez has an API available to partners and users who want/need to integrate and communicate with our software? This is how dynamic pricing companies like PriceLabs send rates and housekeeping services like Turno organizes cleaners with your OwnerRez account.
These additions to the OwnerRez v2 API will allow partners and app builders to get property listing content like photos, amenities, bookings, descriptions, etc., to build integrated websites (without having to only use our WordPress Plugin). They can now use their content management systems to pull your live OwnerRez properties' listing data. We also created a new webhook that notifies these partners and app builders when properties change so that they can update your website promptly from their systems.
The v2 OwnerRez API for Apps has been updated as follows:
Learn more by reading our v2 OwnerRez API for Apps Overview support article.
We added In-App Global Alerts a couple of months ago, but have you ever wondered where to find dismissed or expired alerts? Wonder no more! Dismissed Alerts are now available by navigating to the My Account section. The quickest way to get to it is from the upper right My Account drop-down menu, like so:
Each dismissed alert will be displayed as they were initially, along with the date that the user dismissed or we expired that alert.
When users select Read More, the original alert will pop up.
Users can click/tap on Close (or click/tap anywhere outside the pop-up) to exit the pop-up.
The Dismissed Alerts History List is just one more demonstration of OwnerRez's commitment to transparency, security, numerous redundancies, and providing access to your critical vacation rental business data.
Are you one of those who hate it when links don't automatically open in a new tab? If that's the case, then this update is for you! Some guests may habitually always right-click (or Ctrl + click) to open links in a new tab, but many do not. Hosted Website menus and pages now can be set to always open in a new tab! Pssst...some of us are probably more excited about this than others but users can now add this option while editing existing or adding menu items or pages to their OwnerRez Hosted Website. Navigate over to Settings > Hosted Websites to check it out!
Users can choose the option to Open in new tab on the Menu & Location section/tab of each new or existing page.
Be sure to hit Save! Remember that this is not a global Hosted Website change, so users must edit and choose the "Open in new tab" option for any existing item/page. And it's ok to mix and match--whatever suits your fancy!
Considering a direct-booking website for your property? Learn more by reading our Hosted Websites Overview support article.
Ever get carried away with your website project and then decide that maybe you went too far? It can happen, especially with your OwnerRez Hosted Website! OwnerRez has a fix for that by now allowing users to reset their Hosted Website Theme Header back to baseline.
Users can reset their Hosted Website Theme Header Template by navigating to Settings > Hosted Websites > Header Layout > Pick a new template.
On the Hosted Website Template page, users can Reset to original Header Template.
Want to learn more? Read our Hosted Website Customizations Headers & Menus support article.
This enhancement was added for many of our first-class channels - ECBYO, FindRentals, FloridaRentals, getawayGoGo, Golightly, GuestSmiles, and Houfy all now link over automatically making it easier to find/see your listings on these channels. To do so, navigate to the settings for each API channel; if a property is mapped and properly configured to that channel, you can now click the hyperlink for each connected property in the Listing column on the Properties tab.
We plan to add this in the future for HomeToGo and our other newer first-class channels.
Learn more about our first-class channels by starting with our Channel Management Overview article.
Late last year, we overhauled what was known as "Batch Mode" on grids. The Batch terminology didn't make sense to some and the selection behavior was not intuitive so we changed things up and moved to refer to it as "Edit." Well, those changes have worked well and it was time to apply the changes to more grids around the app. So, we made a couple of additional tweaks and have now applied Grid Edit Mode to over 55 grids in OwnerRez. A reminder of what this looks like, roll that beautiful Grid Edit Mode footage!
We realized that our Vrbo Channel Configuration Instructions were somewhat terse. We updated the Vrbo API Configuration Instructions tab with a few extra steps and links to helpful support articles, and a link to the Listing Quality Analyzer (LQA) which we encourage all users to leverage often, when first setting up or when making changes to properties, settings, or channels/listing sites.
Considering integrating with Vrbo? Learn more by reading our Vrbo API Overview support article.
Canceled Booking Alert Email Should Indicate the Actual User Who Did It. We recently fixed blocked-off time system alerts to accurately reflect the Owner if they canceled the Blocked-Off Time. We realized that we also needed to fix canceled booking system alerts so that they accurately indicate the actual user that initiated the booking cancellation.
Don't Throw a Validation Error When Creating Quotes at Night in Pacific Time Zone. When generating a quote past midnight for a property located in a different time zone with a future arrival of today, an error would occur stating "arrival date may not be in the past" even though it's not yet tomorrow at the property timezone. This bug has been fixed, and the generated quotes will now correctly recognize the property time zone.
Don't Reactivate Listings on Airbnb Account Reconnect if There's an Identical Listing Already Active. A few OwnerRez Airbnb Integrated properties had their disabled (and identical) Airbnb listing inadvertently reactivated. This bug has been fixed to no longer reactivate the inactive listing on an Airbnb reconnect if another active Airbnb mapped property listing exists.
Fix Caption Area on Image Zoom on ownerreservations.com to Not Overlap Image. The automatic image-carousel pop-up on www.ownerrez.com was on top of the bottom portion of the image because the bottom image caption bar was overlayed on top of it. In addition, in the case of tall/large photos, the entire bottom portion of the image was cut off, regardless of the image caption bar. This annoying bug has been corrected and the image caption bar will display correctly on the automatic image carousel pop-up. You can see the fix by clicking/tapping on any image in this product update!
Fix Team Invites From Losing Property Selection Upon Creation. Some OwnerRez users experienced the loss of property selection settings when creating a team portal invite. This bug has been corrected and any property selections made when creating a team portal invite will now save correctly.
Hosted Websites Blog Index Does Not Render Intro or Conclusion Content. HyperText Markup Language (HTML) and/or text added to a Hosted Website blog post Intro section were not rendering correctly when published. This bug has been fixed and any HTML and/or text added to a Hosted Website blog post Intro section will now display and publish correctly.
If a Security Deposit Expires or is Voided For Any Other Reason, Such as Card Canceled, Don't Throw an Error. An exception error would occur if the credit card used for a security deposit hold was voided, expired or voided. This bug has been fixed and will now display the more friendly and helpful error, "Your card's expiration month is invalid."
Remove '5-star' From Remaining Automatic Review Alert Titles and Subjects. Even though some Airbnb API-integrated users have turned on Automatic 5-Star host reviews, reviews don't have to be 5-star if manually scheduled. OwnerRez has cleaned up all automated host review system alerts to no longer default to include the label of `5-star' in case it was a lower-star review.
Remove Legacy Channel Fields. OwnerRez realized that Airbnb no longer supports the Registration Number and Registration Date fields under each property's Description. And Vrbo no longer supports Location Description, Registration Number, or Registration Date under each property's Description. These fields have been removed from the API feeds to Airbnb and Vrbo.
Selecting "Check" Method on Change Booking Does Not Display in the Overview. When users changed a booking's details and selected the "check" manual/offline payment method, the booking overview displayed "Offline Payment Method: None" despite the user saving the "check" manual/offline payment method. This bug has been fixed and the selected "check" manual/offline payment methods display after saving as they should on the booking overview tab.
Switching From a Raw Stripe Method to Non-Stripe Method Fails to Process Second Payments. When OwnerRez users switch from the Stripe payment processor that used the raw method, meaning that a guest's credit card details are securely stored within the OR system, to another non-Stripe (and tokenized method) payment processor, future payments or security deposits would fail to process even though OwnerRez has access to the raw guest credit card details. This bug has been fixed to now update the proper validations and to only throw a validation error message if specific details are met.
Validate No Direct Links in SMS/Airbnb Templates. Back in 2020, OwnerRez added a validation check upon the saving of an email template to block users from accidentally adding links to specific bookings instead of generic links but SMS and Airbnb templates could still experience the same link problems. So we added the same prevention checks to handle SMS and Airbnb messages. We also updated the "Insert Field" button to instead display "Insert Field/Link" in SMS and Airbnb templates because that button can also insert links and not just fields.
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On Tuesday, 5/2, join OwnerRez and PointCentral as we discuss the impact of smart home technology in the vacation rental market.
We know that managing staff, assets, and owner relationships are critical to success. PointCentral's enterprise-grade smart home tech makes it easier than ever to manage thousands of properties, operate more efficiently, secure and protect assets, and add value to the owner and guest. You can seamlessly control guest lock access, thermostats, noise monitoring, water monitoring, pool and lighting controls, and more from one central platform. Improve your workflow so you can focus on delivering a high-quality experience. Join us to discuss the importance of smart home tech!
The session is free to join, but you must use the PointCentral webinar link to register.
You can find all our upcoming and past webinars on our Webinars page.
just checked my subscription fee and it's $0. Wow yay!!
Yes, but, you may need to talk to Turno support to get that fixed.
Thanks Ken, low and behold I already had OR and Turno connected since 2022. Love the automation!! I use it for all my homes and it takes the pressure off texting and finding a cleaner so worth it! However, I do pay the subscription fee. Didn't the article it state that it's free for OR users?
Glad to hear it!!
Here is how to connect Turno to OwnerRez:
https://www.ownerrez.com/support/articles/turno
Other more specific questions regarding your Turno account, should be directed to Turno support.
The engineers report they have a plan to fix ths.
What if you already use Turno? How do I link the account to OR?
How can I get a notification that a cleaning has been scheduled when a booking comes in from Owner Rez? I know the cleaner gets a notification but I want to make sure the cleaning is on the calandar. Similar to how the Door Lock sends a notifications?
Map coordinates also didn’t go and the spot they mark using the address is not accurate, cannot be changed. They do not have any calendar at all (no date search), rates show only min-max (which is also blank). OR says it syncs availability, rates etc. but it is a pretty dumb listing site without any capabilities. They do not even have date search Once you publish the listing, you cannot change it without unpublishing so I doubt that API will. They also link to your site with ‘noreferrer’ tag so that you will not know or measure how many visitors/value they passed.
Thanks for this. Unfortunately half of the amenities, max occupancy, check-in, check-out times and many things like rates (even no min. max. ) are not being transferred.
Is Turno going to credit us for annual fees we have already paid?
I did, upon your suggestion. Waiting for a reply.
No, they do have a connection with OwnerRez. That is correct. I don't know what they sent to you re: marketing, so I can't say if they violated any marketing agreements, but we did not share your contact info with them. Maybe you should ask them how they got your email address and see what they say?
