OwnerRez's Channel Management allows you to centralize your booking calendars between listing websites so your availability is always up to date. It also provides consistent content listing information across all channel integrations, such as rates, rules, photos, amenities, etc..
Rather than attempting to manually update each listing channel (e.g., Airbnb, Booking.com, and Vrbo), we've built a comprehensive set of features that allow you to make those changes in one central location—OwnerRez—and sync all of your property information, such as availability, rates, rules, photos, amenities, and more, to all your channel integrations. Need to update a last-minute rate or replace an old photo? You can do that in OwnerRez in one spot, and the changes will sync to your own hosted website and channel listings without you having to lift a finger!
The most powerful part of our Channel Management Software is a series of Channel Integrations that we have developed with certain channel partners. With channel integration, bookings and most guest information are pushed into OwnerRez automatically, from the channel, just like a direct booking from your website.
Features for Property Owners
We love individual owners, and OwnerRez was originally designed for them back in the day and has great channel management features available for everyone.
For our clients with properties outside of North America, please check with us on current restrictions for channel integration.
| Function | Can Sync | How it works... |
|---|---|---|
| Calendar | Yes, fully | You'll set up background syncing using our iCal-integration based calendar import/export engine for every channel (including regional/local listing sites) where you have listings. For your Airbnb, Vrbo and Booking.com listings, you'll configure channel integration which will sync calendars automatically. |
| Rates & Rules | Yes for Airbnb, Vrbo, Booking.com |
For your Airbnb, Vrbo and Booking.com listings, you'll configure channel integration which will sync all rates and rules automatically. Except for Airbnb, Vrbo and Booking.com, there is no way to have rates sync in the background automatically. |
| Property Content - Photos - Amenities - Descriptions - Rooms |
Yes for Airbnb, Vrbo and HomeToGo No for everything else |
Except for Airbnb, Vrbo and HomeToGo channel integrated connected accounts, there is no way to have content sync in the background automatically. That only works via channel integration with Airbnb, Vrbo AND HomeToGo users. Our channel integration for Booking.com does not support content. If your content changes in OwnerRez, you'll need to update your channel listings by hand to match. |
| Reviews | Yes for Airbnb Yes for Vrbo No for everything else |
Airbnb and Vrbo will send reviews into OwnerRez automatically, but they are the only ones. All other channels do not do that even if you qualify for the channel integrations. However, via our Channel Bridge tool, you can quickly download all of your reviews and then bulk import the reviews into OwnerRez. For all other channels, you would have to manually find and copy/paste those reviews into OwnerRez by either entering them manually or filling in our import spreadsheet. |
| Bookings |
Yes for Airbnb,
|
Airbnb, Vrbo, Booking.com and HomeToGo will push bookings directly into OwnerRez using the Channel Integration. All other channels will not unless you are using a channel integration (and users with less than 5 properties won't qualify for those). There are differences between channel integrations, so read our comparison article for more details. For other channels, and for those not using Channel Integrations, the calendar import/export process will create new bookings when they are detected on the channel calendar. Those booking will appear mostly empty, with only a name and basic arrival/departure date. The Vrbo channel integration will provide complete booking information for bookings made after connecting the channel integration. For Vrbo bookings made before channel integration, and for all Airbnb bookings (even if using channel integration) you need to use Channel Bridge to download and import the rest of the booking data from the channel. Channel Bridge can do this for both Vrbo and Airbnb. This will bring in many other details such as the party size (adults, children count), guest email, guest phone, charges, payments, fees and more. This is a manual process but can be done for bookings in bulk. As the bookings change on the channel, such as second payments being made, you'll run Channel Bridge again to pick up the new changes. |
| Guest Info | Yes for Airbnb, Vrbo, Booking.com and HomeToGo No for everything else |
This works the same as the Bookings category above. For Airbnb, Vrbo, Booking.com and HomeToGo, the channel integration will push the guest information directly to OwnerRez when the booking comes in. Booking.com pushes across a proxy email address, so we recommend asking the guest for a real email address after the booking comes in. Airbnb has turned off the automatic email addresses they used to provide for reaching guests. Fortunately, you can turn that feature back on again. Use this link to Opt Back In to getting the proxy email. For all of the other channels, you'll need to either use Channel Bridge or manually copy/paste that information into OwnerRez from wherever the booking came from. |
Features for Property Managers (PMs)
If you manage properties for others, our Channel Integrations and Property Management premium feature allows you to sync everything in OwnerRez.
| Function | Can Sync | How it works... |
|---|---|---|
| Calendar | Yes, fully | You will set up channel integration and the calendars will sync whenever there is a change. Calendar import/export (iCal) is not necessary. |
| Rates & Rules | Yes, fully | You will set up channel integration and the rates from OwnerRez will push over to the channel whenever there is a change. |
| Property Content - Photos - Amenities - Descriptions - Rooms |
Yes, except for Booking.com | Except for Booking.com, all of our channel integrations will manage content changes for you. Whenever the content changes, OwnerRez will push the changes over to the channel. |
| Reviews | Yes for Airbnb Manual tool for Vrbo No for everything else |
Airbnb will send reviews into OwnerRez automatically, but they are the only one. No other channels do that, even though you are big enough to qualify for the channel integration. However, via our Channel Bridge tool, you can quickly download all of your reviews from Vrbo and then bulk import the reviews into OwnerRez. For all other channels, you would have to manually find and copy/paste those reviews into OwnerRez by either entering them manually or filling in our import spreadsheet. |
| Bookings | Yes, fully |
Our channel integrations will push bookings directly into OwnerRez including party size, financial info and more. However, there are differences between channel integrations, so read our comparison article for more details. The Vrbo channel integration will provide complete booking information for bookings made after connecting the channel integration. For Vrbo bookings made before channel integration, and for all Airbnb bookings (even if using channel integration) you need to use Channel Bridge to download and import the rest of the booking data from the channel. Channel Bridge can do this for both Vrbo and Airbnb. This will bring in many other details such as the party size (adults, children count), guest email, guest phone, charges, payments, fees and more. This is a manual process but can be done for bookings in bulk. As the external bookings change on the channel, such as second payments being made, you'll run Channel Bridge again to pick up the new changes. |
| Guest Info | Yes, fully | Our channel integrations will push guest info directly into OwnerRez including email address, phone and in some cases even the home address. Booking.com pushes across a proxy email address, so we recommend asking the guest for a real email address after the booking comes in. Airbnb has turned off the automatic email addresses they used to provide for reaching guests. Fortunately, you can turn that feature back on again. Use this link to Opt Back In to getting the proxy email. |