General Help and Questions

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Hi Gary!

There isn't a field code that only shows the surcharges for a booking. However, if you need to show the surcharges in a template, you can use the {BCTAB} field code. This should insert a table into the template that displays the charges of the booking, including rent, surcharges, and taxes.

Please reach out to help@ownerrez.com if you have any questions!

Tim - The proper and easiest way to add an additional night for an Airbnb guest is to do this through the Airbnb Resolution Center. Either you or the guest can go into Airbnb and request a change in the reservation to add the additional night. You'll add the new dates and then have the opportunity to adjust the price. Airbnb will request payment from the guest. 

Here is an Airbnb article I found on changing dates:
https://www.airbnb.com/help/article/1420

Shannon, THANK you for this! I was trying to figure this out myself and explain it to my partner Dave....now he gets it after looking at your tables. If we do not raise our rates appropriately (not just 15.5%), we eat the percentage that ABB plans to take from charging us for surcharges such as cleaning, etc. For those of us who have them deduct and pay taxes, that seems like it will also be part of their formula and therefore we will need to increase our rates by that % as well? Very sneaky! The amounts are, more or less, minimal, but that adds up over time. Glad you caught this and joined the thread.

For anyone else watching the thread:

I was confirmed by Orez today (after they also confirmed with ABB today) that any existing reservations made prior to the October deadline for arrival dates AFTER the deadline will remain on the percentages existing at the time of reservation: If someone books on October 15 for December 20-27 under the split model, that is how ABB will take their percentage, not under the new single model. I was relieved as we already have resy's for after that deadline and it would be so unprofessional to have to go back and ask those guests for more $ to cover our behinds or lose our profit. Ridiculous on all levels. 

Whoa! I did not see this! Where did you find this?? I def have changed my policy after too many last minute cancellations this year and significant loss of income. My home is too large and our guests book too far out for us to have anything but the strictest cancellations (I'd prefer stricter than what Airbnb allows)! 

I offer additional nights to upcoming guests at a percentage off.  I've done this in the past by using an additional quote but it's always a hassle with cleaning fees, notifications, etc.  What's the best way to add an extra night to an existing booking at a special price without going through the OTA's and kicking off notifications and adding cleaning fees?

Thanks

Tim

https://www.loom.com/share/66ae80f0e7574c508b02d7d4dc55207a

I followed this video and now I'm getting a PUSH FAILURE that says "Based on your pet fee of $345, the minimum nightly price you can charge is $345." See below for the email 

My pet fee is $299 PER BOOKING does anyone know what I need to change to make this error go away??

Is there a field code for total surcharges? I see rent, taxes, total of everything, but nothing for surcharges? Am I missing something. Also, Rezzi AI seems to say that a surchage field code does exist.

I have a Vrbo guest who booked my property back in June for dates in October. Payments were collected and are in the bank.

This past week, my credit card processor (Stripe) alerted me of a "suspected fraudulent payment" and added:

"If you believe this payment was made with a stolen credit card, you should issue a refund to avoid a dispute and the dispute fee."

I alerted the guest of the situation and asked for their driver's license, which they provided. I was told that they had to replace their credit card because of bad charges not made by them. Their replacement card is expected next week.

My question is, when the replacement card becomes available, what is the best way to refund on the old card and collect on the new card without canceling their Vrbo booking? Will Vrbo be flagged on my refund, and will anything be blocking me from collecting on the new card?

I'm sure this is a common issue, as I've had to replace a credit card every year or so due to charges I did not make.

crap this is going to mess up the RENT amount

currently direct bookings I pay credit card processing  and airbnb bookings I pay the host fee etc
I pay my owners Rent less my commissions so if I add a rate adjustment owners will think they are getting more rent but actually that's me adjusting the rate to cover the host fees?

Now I'm going to have to back out the rate adjustment manually so that owners see the real RENT amount

Is there a way you can create a Rate Adjustment to %of Rent and Surcharges?

That way we as the host can account for it the way we want? I don't want to have to charge my owners the host fees you know what I mean

I am not happy about making it appear I am collecting a larger fee. If I provide a nightly discount I am also eating part of the AirBnB fee. I had the idea of not changing my rates, but what if I added a surcharge labelled "AirBnB booking fee" (or something similar) of 15.5%? Will that work? Thoughts? 

The fine print is always fun:

- Airbnb collects an additional 2% service fee on all bookings of listings with a SuperStrict cancellation policy (under either fee option above).

Anyone knew about that?  Those of us being "super strict" and expecting the guest to be insure their own vacation are charged a higher fee in this new "feature".

Sounds like Airbnb wants to take no risk and just act like a bank at this point. I am not even sure if I am on Strict or SuperStrict, it isn't clear.

Maybe contact Beyond and ask them to make sure that you (and everyone else in the same situation) are commissioned on the net amount sent to you by Air. 

I reached out to Beyond and they said it depends on how OwnerRez presents the information to them via the API.

The fine print is always fun:

- Airbnb collects an additional 2% service fee on all bookings of listings with a SuperStrict cancellation policy (under either fee option above).

Anyone knew about that?  Those of us being "super strict" and expecting the guest to be insure their own vacation are charged a higher fee in this new "feature".

Gotcha

 

Also: Why are we (users of PM software) being penalized with this new structure? If it is an effort on the part of ABB to streamline, why not apply it to all users?

Heard that it will be rolled out to all users in Dec. 

Maybe contact Beyond and ask them to make sure that you (and everyone else in the same situation) are commissioned on the net amount sent to you by Air. 

Are existing reservations that are either already made, or made before the October deadline, going to be affected by this fee structure change?

Also: Why are we (users of PM software) being penalized with this new structure? If it is an effort on the part of ABB to streamline, why not apply it to all users?

Per channel price adjustment, but not clear how it will affect the fee paid to PriceLabs or beyond since it inflates the rental amount.

Why would it affect pricelabs fee? I use PL, and it is per property per month, independent of booking amounts. 

I use Beyond it their fees are based on a percentage of the booking calculation. I assumed PriceLabs did the same.

Per channel price adjustment, but not clear how it will affect the fee paid to PriceLabs or beyond since it inflates the rental amount.

Why would it affect pricelabs fee? I use PL, and it is per property per month, independent of booking amounts. 

Open your legal agreement. Scroll down to Criteria. Select Listing Sites.

Hi Alison,

I did reply yesterday via your online form.  Happy to help in any way I can, my contact details are on my website at www.pinelakecarnforth.co.uk.

Mark

Hi Mark

Nothing has come through via https://www.theoldworkshopmonktoncombe.co.uk/ so far. Could you try again please using the form on our contact page.

Many thanks 

Alison

This is a blatant attempt to get the host to pay Airbnb rather than the guest.  Our rates are going to look higher than everyone else's after we add the surcharge :(

Thank you for bringing this to our attention!

It does show up on Airbnb under the Entertainment section of Amenities.

I have requested our Property Field Quirks support article be updated to show that these 6 Sports & Adventure Activities show up as on-site amenities under Entertainment.

https://www.ownerrez.com/support/articles/channel-management-api-integrations-property-field-quirks

Hi Alison,

DM sent via your website.

Mark

I don't think so, because of changes in California law now all prices are usually displayed as "final price".

A $100+ fees listing was shown for $115

Now you will have to add 15% to your listing, so your $100 will still show as $115.

Thank you; where do you find this?

How are we going to be able to compete with non-PMS listings now? Airbnb first shows the listing price BEFORE fees and taxes. But with this change, our 'increased' price will be put next to a non-increased price from a listing with the old fee structure so we will ALWAYS look more expensive in comparison even if we aren't!!! Or am I not getting this? 

Per channel price adjustment, but not clear how it will affect the fee paid to PriceLabs or beyond since it inflates the rental amount.

I would also like to figure out how to keep my direct pricing lower. I currently have one price through PriceLabs; now If I have to mark it up for ABB; how do we enable it to be lower for VRBO, direct bookings, and GOOGLE?