General Help and Questions

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Thanks! I didn’t think of that because we’re mainly using safari as the browser on the iPad, but that’s a great fix. 👍🏻

Hey Alyssa,

We'd recommend using Google's browser translation for this purpose. OwnerRez itself does not have multi-lingual capabilities at this time, but we find that the Google Translate options work quite well. For example, I can click the kebab menu (three dots) on the top right of any Chrome page, then select Translate. Toggling over to Spanish translates the entire page for me.

Hi Nadine,

Generally we recommend disabling over deleting, disabling at the surface level will function more or less the same way as deleting will. The template will no longer be visible or be used by the system, the benefit however is that you will be able to review or re-activate that template should you need it in the future.

If you're adamant on deleting it however, please reach out to our helpdesk and provide the template in question so we can take a look at what exactly is holding up that template for you.

~Caleb

Hi all 🙋🏻‍♀️

I’ve just set up team access and I’d love to know if there’s a way to change the platform language to Spanish for my Spanish speaking manager. I’m not seeing it….

thanks!

I am trying to delete a template with a trigger asoociated with it, but because the template has historical messages I can't delete the template. The trigger associated with it can't be deleted because there is an email associated with it and there is no status enable box at the bottom of the trigger page. How can I delete this template I know longer want sent to my future guests?

One of our properties is turning into a multi-unit lodge with continental breakfast. We are expecting to target a slightly different clientele than just for vacation rentals, so lots more hands on travel agent bookings and channels like hotels.com, priceline and so on. We're currently on OR but I am trying to figure out if OR will work for a lodge. We also will be upselling a lot more services such as daily room cleanings and so on, similar things available as for hotels. I am evaluating Muse and cloudbeds which do target boutique hotels, but if we can do this with OR that would be the preferred route. I do see that there is no integration with Siteminder which is the usual access point for a lot of hotel sales and travel agent resellers. Is there no way to integrate with them? 

Basically the inventory is presented not as properties but as rooms/suites. I don't know if this even possible in OR.

Hi Cheryl,

We recently fixed a bug (noted on this Change-log), where owner statement previews were incorrectly showing Pre-deducted expenses in expense columns. It's generally intended for any expense set as Pre-deducted to not display on the owner statement. This is indicated via the options themselves, these expenses would be included in the owner payout formula instead.

If you'd like a subtle workaround, you can change your custom view to display the charge rather than the expense, this would work as long as you're expensing the total charge. 

If you're still needing assistance, I'll reach out to you on your support request with the same information to see if we can work with you further. 

~Caleb

Hi James,

Just got done reviewing your support request, I'll be answering your ticket shortly, but just wanted to let you know here as well.

~Caleb

Started work on my monthly statements this morning and my column for "cleaning fees in period" is showing $0.00 for all 4 bookings. Tried a couple of different owners and  and different views with same results. Next, I looked back at my July, June, May, April etc statements and the "cleaning fees in period" column and all of my correct figures have disappeared and are now showing $0.00 vs the correct amounts they were showing when I did the statements! I thought all completed statement info/history would have been locked so no changes could me made? I have not changed any settings on my owner rez account that I am aware of. Someone else on the Owner Rez facebook page wrote in about the same issue about 4 days ago. I have contacted her directly to see if she has had any resolution. A few others commented that their credit card fees weren't showing up correctly on statements. I have also sent an email to Owner Rez Help. August 31st is quickly approaching, so I hope someone out there has a solution for me. 

Hi Mitch,

That sounds like a little more than what we offer at this time via reporting, we have some plans down the pipeline for more reporting features and custom reporting has been discussed in length.

There may be some ways to accumulate this data via multiple reports or by using the booking list view with filters to assort future dated bookings and see what money they have collected, then remove ABB and see what is left. If you'd like more hands on assistance with this, please reach out to our helpdesk and we'll see if we can come up with some workable solutions for your use case.

~Caleb

Hi,

There are some ways if you have extensive knowledge with JavaScript. But they would require some extensive modifying of the page. We don't generally recommend that as it isn't really a practical solution. 

Instead you're usually better off setting up a form to send out post booking. 

~Caleb

I've just sent the following to Support but I wondered if anyone else had come across it. If anyone has any ideas or experience of this I'd be grateful for the info.

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This morning, I thought I had a no show from Booking.com but when I looked in the booking.com extranet the booking wasn’t there anymore. It is still showing in Ownerrez.

Upon digging deeper, I have found that a date change request on booking.com was confirmed for this booking. The owner doesn’t believe it was him and checking the policies in booking.com automatic changes are turned off.

The new dates clash with an existing booking so now I must organize a cancellation.

I have looked in the support lists for Booking.com known issues and this date change issue doesn’t seem to be in there.

The issue as I see it currently (possibly not an OR issue)
1. Booking.com has allowed a date change to an already occupied date.
2. The original booking is still in the Ownerrez calendar.
3. The new booking date isn’t (possibly due to it already being booked).

I thought you should know for your support documents. Also if there is something I have missed can you let me know. Finally is there a way to track this to find out if it was an automatic change in Booking.com or did the owner agree to it?

Hello everyone,

Is there a report that can be run within Owner Rez which shows as at a given date, what the advance deposits (i.e. deferred revenue) is? So for example, you could choose a date like July 31, 2024 and show the build-up of all cash collections received prior to July 31 but which relate to guest bookings taking place after July 31? Looking to see if this is doable to be able to put together financials on an accrual basis rather than a cash basis. 

Thanks!

Hello all,

Is there a way of adding a listbox to the booking widget so we can ask the guest how they found us? The list would contain e.g. VRBO, Airbnb, Google Search, Social Media etc.

Thank you...

Hey James,

Not to my knowledge. I see this was discussed some months back in another forum thread. https://www.ownerrez.com/forums/general-help/vrbo-problems

If you'd like to write to us at help@ownerrez.com, perhaps we can see about taking this discussion directly to Vrbo support to see if they can provide us any additional detail.

Good afternoon, everyone. After years of offering a loyalty discount to our repeat guests, I want to implement something new with a point system. Is there an app/software like preferred patron that integrates with the software, or has anyone implemented this type of program? If there are any users who have implemented this type of program, I would love to collaborate and get your feedback.

thank you

Sorry for the title pressed go without finishing.. 

I was wondering if there have been any developments with the API connection to VRBO.

In particular the VAT registration issue in the UK?

I wonder about that as well. Any updates would be great. Thanks!

I just posted the following on a similar thread:

I acknowledge the age of this thread and ORs lack of desire to create their own solution, which makes perfect sense. 

 

That being said, what I would like to see is the cleaner's contact information automatically synced with Breezeway and Turno. 

 

While having multiple platforms that do their own thing really well, it can definitely feel like everything is just cobbled together to work with no single source of truth. As the owner/operator, I don't want to jump around a bunch of platforms to see what's what. Furthermore, I would like to have messaging for the guest that says 'your professional clean was just wrapped up by Susy Q. Cleaner, let us know how she did" --type of thing. 

 

So I would very much like to see a tighter integration of data between the applications... 

I acknowledge the age of this thread and ORs lack of desire to create their own solution, which makes perfect sense. 

That being said, what I would like to see is the cleaner's contact information automatically synced with Breezeway and Turno. 

While having multiple platforms that do their own thing really well, it can definitely feel like everything is just cobbled together to work with no single source of truth. As the owner/operator, I don't want to jump around a bunch of platforms to see what's what. Furthermore, I would like to have messaging for the guest that says 'your professional clean was just wrapped up by Susy Q. Cleaner, let us know how she did" --type of thing. 

So I would very much like to see a tighter integration of data between the applications... 

I am also experiencing the same queued error for two different properties, and it has queued for 23 hours now.

Hi Dwayne,

If you haven't already, please write this in to the Helpdesk. This will require more digging into sensitive account information than is safe to disclose in a public forum. 

We look forward to getting to the bottom of this for you. Thanks so much!

I am also experiencing the same queued error for two different properties, and it has queued for 23 hours now.

Not currently strictly with Ownerrez,

We do offer integrations with services such as Touch stay, which may be helpful for you, But otherwise if they're not quite what you're looking for then you should check if it's been suggested already! Use the link below to search our Feature Request forum. If it's not there you can write this up as a suggestion so other clients can vote up your ideas for new and improved features in OwnerRez:

https://www.ownerrez.com/forums/requests

Is there a way to make a URL link to the field code for the House Manual for a property?

{PINSTMAN}

Hi Fernanda,

As long as you're API connected to VRBO then generally no. There's typically no means to accomplish what you're looking for yet.

We don't generally recommend not being API connected, but if you really need to you could try utilizing iCals instead.

This could lead to more headaches down the road such as double bookings, but it would allow Vrbo to remain in charge of the payment process.

Hi Bri!

Is there a way for VRBO to charge the guest the 100% payout? In other words, can VRBO collect the total booking amount along with their fee and then pay me the remaining portion? I understand that many hosts use OwnerRez to avoid this situation, but in my country, there are significant limitations with credit card processors.

Im about to API connect but in my case vrbo will be a failure if I need to process their payments.

Thanks for your advice.

Hello, I'm having the same problem and support team still couldn't fix this problem for more than 10 days back and forth. Are there others having this issue too?

Hi Jhem,

You could ensure that your Rental Agreement has a section that discusses costs beyond what would be covered by the security deposit. For instance if the RA says you hold them responsible for all of those charges then as long as it was signed, you could charge the card for the excess.

OwnerRez itself generally doesn't feature anything akin to incidentals, we have security deposits and damage protection, and then a custom surcharge system to create charges as you need

Yes, I’m experiencing the same issue. Booking.com is not enforcing the minimum night requirement, even though PriceLabs is configured correctly, and it appears as intended in my OwnerRez calendar. I tested it on Booking.com and was able to make a 1-night booking.

Update: I had a non-refundable rate hidden in booking.com which appears to have been causing the issue. I deleted it and only have a single rate option. It does make my calendar look to be unavailable if a minimum length of stay applies. e.g., August 13th and later is available/bookable but has a 2 night minimum while the 12th and before is 1 night minimum.

In the case of "request to book," I don't think there's is a vrbo reservation so there is nothing for the guest to cancel.