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I would like the ability to apply a percentage-based rate adjustment (e.g., +10%) across multiple selected properties at once. Currently, rate changes must be made by editing each property’s rate calendar individually, which is time-consuming when managing many listings.
A bulk tool that allows users to:
Select multiple properties
Apply a percentage increase or decrease
Choose a date range (or entire calendar)
would significantly improve efficiency and reduce the risk of manual errors.
This would be especially helpful for annual rate increases, market-wide adjustments, or inflation-related pricing updates.
Thank you for considering this enhancement.
As always awesome feedback. I agree, would be nice if Rezzy could send the BUFIXUP link when someone mentions they can't sign the Rental Agreement or something of that nature.
One thing I did want to mention, Allison, in the short term. Why do you need to copy and paste the link? If this is something people ask frequently, why not create a template?
Sorry you had trouble finding the link to sign the RA, here is that link again for your convenience: {BUFIXUP}
Then when they ask you would just need to send that template. Of course still a bit manual, but maybe quicker than going to the Booking --> Legal ---> Request Signature ----> Copy Link
Also, I see in your account you have a couple of templates created for Rental Agreement, not signed, but you do not have those triggered currently. Personally, I find sending that automatically a couple of days after the booking is created, and the RA is still not signed, seems to get the guests attention and greatly cuts back on the number of unsigned agreements without the need of manually sending anything.
Just a couple of thoughts. But yes would be nice if Rezzy gave even another way to easily send out the link!
Currently OwnerRez sends many emails to the single account level email address. These emails including notifications of inquiries, quotes, bookings, security deposits among many others and now tasks generated by Rezzy. I would like to request an option that these emails be routed to the property specific email address, Custom Field (PXEMAIL), if one and not to the overall account level email address.
Maybe because the guest is associated with the booking?
It would make our website look better if we could classify a unit as a studio on the property widget instead of it showing a blank # of bedrooms.
This is also true throughout the pages section. All editable content on the hosted sites should allow for custom changes to the fonts and colors as shown in the theme & layout section without the need to change HTML/CSS. Currently, you need to change code in order to make those changes.
Please add this feature throughout!
Good to hear you'll be switching to the public names in January. Thanks for the update! (Have a great retreat!!!)
This is awesome, Bri! Thank you!
The Banned Guest feature for direct bookings is now available! You can read about it here - https://www.ownerrez.com/support/articles/banned-guests
Thanks for your patience, everyone.
Hey Alece,
We won't be removing the lead in phrase, but we are going to use the public names in that field code. I believe this will be released on January 7th. We're in a code freeze at the moment due to the company retreat this week, then the holidays coming up.
Removing the lead in phrase would cause problems for a lot of users who have already tailored templates around it. It'd really do more harm than good.
We'd love to be able to set up our length-of-stay discounts to scale based on the minimum number of nights required for that booking, instead of just a hard-coded number. So if the a normal weekend requires 3 nights, the discount would kick in at, say, 5 nights. But if a special weekend requires 5 nights minimum, I don't want to be giving them a discount just for meeting the bare minimum!
I realize that this functionality can be arrived at by creating a bunch of different seasonally-conditioned discounts and such. But doing it that way would mean more places to forget to update things to keep them synced up when we make seasonal adjustments. And if a one-time special event is coming to town and we add some spot rates with higher minimum nights we'd have to remember to create a special discount just for that and disable the default one simultaneously.
Major Dittos. I woke up to about 50 tasks, all urgent because I just re-enforced the RA through Airbnb. That's not the issue. The issue is that I have to manually copy and paste the RA link to every single guest that says they can't find the link. If Rezzy can read all other booking data- guest count, pet, etc. Why can't it read and send the RA link? Can this be a priority feature request? Even after I get through these this morning, it's going to be very time consuming to comb through "Tasks" that are urgent just to copy and paste an RA link. Thank you for hearing me out!
while I would love for it to be able to read and send all fields, including custom fields, I feel like 90% of Rezzy users would benefit from the BUFIXUP and BUREVIEW being able to be sent out by Rezzy.
I can send this along to others, but this seems like a consistency issue in OR, whether or not others are looking for this to be implemented, that should be corrected.
It should be added as a feature to ensure we are able to stay on brand throughout our website, not just in a couple of places or when code is changed.
Ah! I understand now.
Great suggestion—thanks for submitting! Know anyone else who'd want this? Send them the link so they can add their vote and show there's interest in making this happen.
The same goes for making changes to the footer in the theme/layout section, unless I were to add an image vs adding text or inserting a field.
Unless I'm missing something, which isn't out of the question, you make changes to description layout within the OwnerRez override you must create, otherwise it will pull the text in as the default description with no layout other than the font/color selected in the Theme/Layout section. Headings, subheadings, etc go away.
I understand that layout changes can be made with CSS/HTML changes, but there should be more customizable options in the override to allow those changes to be made without having to change CSS/HTML
Stripe offers 3DS credit card processing. When using 3DS and a guest extends or a security deposit is reauthorizes it creates a MIT contract. That contract can be used on subsequent transactions.
However if the MIT contract is canceled the mandate.updated webhook must notify OwnerRez that the card cannot be reused.
Just like when stripe sends notification that a card has failed. Stripe also sends a notification when MIT contract has been terminated.
Without the mandate.updated webhook hosts OR would continue with the processing with realizing it should have been cancelled.
That is why is absolutely critical to make sure and verify if you currently have compatibility with Stripes mandate.updated webhook.
Hi Nicole,
Could you provide us with a screenshot to go along with this request? I'm having a little trouble understanding what you're looking at / for.
You can change the font of your website in the hosted site's Theme & Layout settings. Testing in my own account, changing the font there also changes the font of the descriptions for each property. You can also adjust text colors in the same area.
This is a no-brainer, and I’m not understanding why OR has the ID associated with the booking rather than the guest.
I also find it astounding that I am only the third person to upvote this!
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
I started to use Rezzie but then stopped. Didn't like a lot of aspects about the answers and it took me more time to edit them than to answer myself or to use my templates.
I’m not mad at the AI upgrades. It kinda kicked OR into the stratosphere (even though we had already partnered with another AI messaging service before OR launched theirs).
But Google Meta Search would be huge huge for us.
All my listings show on Expedia via Vrbo. Don't yours?
I gotta chime in here too! Really hurt losing access to Expedia Partner Central and Google Hotels when we moved from Lodgify to OwnerRez for a botique hotel.
Trying to get set up on Google Vacation Rentals instead but it's just not quite designed for multi units at the same property...
Way more important than the AI bells and whistles!
We are huge fans of OwnerRez and are actively searching for a hotel PMS just to be able to list on Google Meta Search (Google Hotels). I would much prefer stay with OR and build here, but it is a fundamental requirement for a boutique hotel to be able to market through Google (Meta) Hotels. Expedia would be amazing too ;)
This would be a big buildout if OR needed to add “room types” and things of that nature, but all of our boutique inns have unique rooms; no room types, so it’s essentially a grouping of short term rentals.
I want to echo this strongly. Google Hotels is a critical discovery channel, especially for hotel-like, inn, and multi-unit properties. Guests increasingly start with Google Maps / Google Hotels, not OTAs.
I’ve seen the same dynamic elsewhere: when pricing and availability are properly synced into Google Hotels, booking volume and booking quality materially increase. Losing that channel because of missing native integration creates real opportunity cost, particularly for properties operating beyond single-unit STRs.
I’m actively onboarding a new property that would benefit significantly from Google Hotels exposure, and native OwnerRez support here would meaningfully influence how we route inventory and prioritize direct booking efforts. This feels like a feature that unlocks outsized ROI relative to implementation effort, and I’d strongly encourage prioritizing it.
I strongly support this request. I’m in the process of onboarding a new multi-unit property with multiple room types under a single address, and the lack of true hotel-style inventory management is already a material constraint.
Managing shared availability, centralized pricing, and reporting across similar or variant units is foundational for this type of asset. Without it, operators are forced into workarounds that introduce operational risk, reporting inaccuracies, and unnecessary overhead — especially at scale.
This functionality would meaningfully expand OwnerRez’s viability for larger, hotel-like properties and mixed-unit portfolios, and would directly impact my ability to efficiently operate this new property within the platform. I’d strongly encourage prioritizing this on the roadmap.
Also, AirBnB long stays are very difficult to manage and it is all on their terms so we do not offer long stays on AirBnB and therefore we have to turn it off on all channels to manage this.
I would like to see guest sentiment as something that could be a variable for zapier flows etc
that way if we're doing any kind of email marketing etc, we can know ahead of time who to exclude
I generally wouldn't want to send more things to someone who complained the whole rental
So having guest sentiment as a variable as a good/bad/neutral would be awesome
