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Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
[This topic has been merged with another topic (Payment type surcharges & discounts). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Credit card fee based on credit card used)]
It would be nice for OR to be more proactive about this and reach out. You will absolutely start losing customers in those markets without it. It puts us at a big disadvantage.
A feature where processing fees are only applied based on the payment type that is being selected. For example, pay by each credit card type, charge the correct credit card processing fee; pay by check, no fee; pay by venmo, pay 2% fee.
Submit a cardholder name and booked by name to stripe to compare with the name on the card and block/review names that do not match. Stripe requires this information in order to create a specific rule to look for when verifying credit card payments.
Incredible to hear
For those that need automation through claude now, it takes trial and error, but I am able automate quite a bit now with the api availability for those that are currently investigating.
A native MCP integration is on our roadmap, and prioritized highly. We're building it the OwnerRez way so we can stand behind it for accuracy and reliability. OAuth 2.1 (a prerequisite) is releasing this week, which will push us into our next phase of development. We'll share more updates as they become available!
YES YES YES! I wrote up a similar feature request for this over a year ago: https://www.ownerrez.com/forums/requests/filter-reviews-by-response-not-written
Any movement on this planned? I'm beginning to see opportunities to use it but cant with OwnerRez.
I would like to request to add a feature where you can filter the reviews in the quality center by those that still need a public reply. I would go further to say that after downloading the reviews that need a response, it would be great if we could then write our response in that Excel file and then upload it rather than having to use the one by one interface out there for public responses. You guys are doing a great job and the software is fantastic. This would be a really nice feature to add. Thank you
Ahh don't we wish for this too. Right now we have to ask Booking to update the Fine Print one listing at a time... it's.... fun. Cry.
Hi there,
We would love a refresh button within the door lock integration settings, to ask OwnerRez to pull fresh lock information from the integrated lock provider. Right now, we can't do that, so old locks and old properties continue to haunt our OwnerRez door lock settings page.
For anyone else with this problem, the nice folks over in Support do have the magical power to refresh the list; it's just on the client side that we do not. If it's driving you crazy, they can refresh it for you.
~ Raspberry Rentals
Currently, the first decimal doesn't show until your aggregate score is below 4.95, then it would round to 4.9. Unfortunately, there is no setting currently you can use to change that. Hence the reason for this Feature request.
As for why the review was hidden.. there is an auto-show feature for reviews... you can read more about that here:
https://www.ownerrez.com/support/articles/showing-reviews-your-website#auto-show
Perhaps when that particular review came in, that setting was set to only auto-show 5 star reviews? I see you have it set to 4 star and above now. So moving forward it should auto-show any reviews 4 stars or higher... and hide 3 and below so you can review if you want to include those on your direct site.
If your goal is transparency, then you would want to set that to show all reviews regardless of stars. This setting only evaluates the reviews as they are received, it does not go back and evaulate reviews already in the system... So if there are any reviews currently set to hide you would have to manually show those.
Hope that helps!
-Steve
Thanks, Stephen! I sent a ticket to help@ownerrez.com, and the response I got was to suggest the feature request as the functionality doesn't exist. She did show me how to unhide the 4-star review for Kimmy's Kottage, so it is now showing, but the aggregate score is still 5, not 5.0. How do I get the first decimal? I don't see anywhere to edit that. Also, I still would want two decimal places to reflect the same score as Airbnb shows (even if these are blended with Vrbo). BTW, I never tried to hide that review - could it be done automatically or did I do that in my sleep?
Just FYI, the widget currently does display ratings to one decimal place.
You can see an example of this on my personal website here:
https://www.woodhavenrentals.com/reviews
Mine show at a 4.9
I took a quick look in your account and ran some numbers of one of them. The property I used as an example currently has 47 reviews configured to display in the widget:
• 46 reviews are 5-star
• 1 review is 4-star
That results in:
Rounded to:
So the widget is currently rounding to a single decimal place, which is why all three of your listings are displaying as a 5
I bet if you added in a few more 4 stars that are currently hidden, it would bring the math below 4.95 you would then see 4.9 in the widget.
That said, I do think there's merit to your suggestion. Showing two decimal places would provide a more precise representation of the actual rating. Alternatively, we could make the number of displayed decimal places configurable, allowing each user to choose the level of precision they prefer.
Thanks for submitting the feature request. We'll certainly consider it for future development, and I'd be interested to hear whether other users would find additional rating precision beneficial as well.
Currently, OR doesn't show any decimal places in the aggregate and likely rounds to the appropriate whole number. This means all properties will show a "5" if their score is between 4.50 and 5.00; which is a huge range that likely includes 99% of properties. Every other ratings widget has a setting where the number of decimal places can be shown; it is a basic feature. It feels disengenous and not helpful to show a "5" when the real score is "4.98." Potential bookers will trust 4.98 more than 5, in my opinion. They can also go to the OTAs (e.g. Airbnb) and see "the real" score, and unless it is 5.0, they will not look kindly on the deceit of showing 5 (especially if the real score a lot lower, for example 4.51).
I recently had a booking that in retrospect seemed suspicious. They tried to book a second time a few days later and Stripe flagged the charge as fraudulent and blocked it. (They used the same name/email but different mailing address and cc #). I added them to the banned guest list and also was able to block them on Stripe. Stripe has a button "add to blocked list." This seems like another tool to help avoid bad or fraudulent guests.
yes I've been asking for this basic functionality for a couple years now. It's incomprehensible that we can't see all the properties at once when determining prices and state length and turnover rules. I'm actively looking at a replacement for this platform based on this alone.
Why was this closed? I'm interested as well. OwnerRez checkout offers no new-age technology; it's like we are stuck in 2005. Stripe, and I'm sure the other payment processors, have similar features that can be added, like Google Pay, Apple Pay, and Affirm, and the others we are missing out on big time in this new day and age. Your other competitors already have this, like Guesty, Hostaway, and Hospitable.
Thank you Bradianna! I wasn't aware of the other companies who already have this capability. I like OwnerRez and would hate to switch but I feel some of my properties are missing direct booking opportunities because it's more payment friendly for them to use VRBO or Airbnb. Having a buy now pay later option is already affecting my bookings. Also other competitors have more options than just a credit card. I would like to see some enhancements soon!
Why was this closed? I'm interested as well. OwnerRez checkout offers no new-age technology; it's like we are stuck in 2005. Stripe, and I'm sure the other payment processors, have similar features that can be added, like Google Pay, Apple Pay, and Affirm, and the others we are missing out on big time in this new day and age. Your other competitors already have this, like Guesty, Hostaway, and Hospitable.
Hi Peter,
Good news, there is already a pause function available today that can be used manually.
When you're in the Inbox viewing a conversation, you'll see a toggle next to Rezzy Responding in the upper-right corner. Clicking that toggle allows you to pause Rezzy responses for a selected period of time, preventing Rezzy from replying while you handle the conversation yourself.
Personally, I find that a temporary pause of an hour or so is often enough to address most situations. For more sensitive cases, you can pause indefinately and simply take over the conversation and leave Rezzy paused until you're ready to re-enable it.
That said, I do think your other suggestions have merit. In particular, it could be useful for Rezzy to automatically pause when sentiment becomes highly negative, or when a conversation is explicitly escalated to the host. In those cases, a notification could be sent to the host letting them know Rezzy has stepped aside and that it's now up to them to continue the conversation.
Thanks for the suggestion!
Please add a Pause or Hold Response button for Rezzy AI that allows the AI to temporarily stop replying in a conversation when either of the following occurs:
The guest sentiment turns negative
The issue has been escalated to the host
Reason for Request
When a guest becomes upset or a matter has been handed off to the host, Rezzy should not continue replying at the same time the host is also responding. Dual responses can confuse the guest, create mixed messages, and make the situation harder to resolve.
Desired Behavior
When the pause feature is activated:
Rezzy stops sending automated replies in that thread
The host can take over communication without interference
Rezzy resumes only when manually re-enabled
The pause should remain active until the host clears it
Benefits
Prevents conflicting messages
Improves guest communication during sensitive situations
Reduces confusion when the host is actively handling the issue
Helps maintain a more professional and consistent guest experience
Gives the host full control during escalations or difficult conversations
Suggested Trigger Options
This feature could be activated:
Manually by the host
Automatically when a negative sentiment threshold is detected
Automatically when a conversation is marked “Escalated to Host”
Summary
A pause function would make Rezzy more effective during high-risk or sensitive conversations by ensuring the host and AI are not replying at the same time. This would improve clarity, reduce confusion, and strengthen guest confidence in the support process.
Airbnb offers guests the option to specify a specific check-in window to let hosts know a more accurate time that the guests are planning to arrive. When guests choose to specify a check-in window, these values override the Latest Check-In Time value on the booking. So if my property is set to allow a Check-In Time up until 11 pm, but the guest says that they will be arriving between 4 pm and 6 pm, my Latest Check-In Time value gets overridden to 6 pm. This is problematic because my guest arrival information uses the {BCHECKINTIME} field code and it tells the guest that my check-in window is now 4 pm to 6 pm, which is incorrect. It makes the guest think that they now have to arrive by 6 pm, even though they have until 11 pm. The Latest Check-In Time value for a booking or property should never be overridden by guest-provided values from Airbnb. If OwnerRez would like to display the guest-provided estimated arrival window times, these values should be stored in a separate data field and not impact the {BCHECKINTIME} field code or the Latest Check-In Time value for a booking or property.
Hi John,
We've been in contact with Furnished Finder in the past, but they weren't interested in an integration with OwnerRez at that time. I'd suggest contacting their support team directly to let them know there's user demand for it. If they decide they'd like to move forward, they're welcome to reach out to us at help@ownerrez.com, and we'll connect them with our Partnerships team!
I was wondering if Owner Rez can consider integrating with Furnished Finder.
Hi OwnerRez Team,
It would be extremely helpful to have the ability to export task lists to CSV or Excel. This would make it easier to track housekeeping, maintenance, vendor performance, and operational workflows across properties.
Helpful fields would include property, task type, assigned vendor/user, due date, completion date, and status, along with filtering by date range or property before export.
This feature would add a lot of value for teams managing multiple properties.
Thanks for considering it!
My guests use my Book@ to communicate with me and through my tech stack. On occasion, they send me message through book@ that I want to go throuh OR so my staff can monitor or just to have in the proper place and not in the lonnnnnggggg line of emails in my workspace. I would like an email that goes to OR even if they have not replied to the correct thread.
This is an excellent request, and a challenge to provide. For all other major listing sites, 'infant applicability' is a yes or no. BDC does not offer that. Instead, we have to provide a number that no other OTA supports. Since we have to simplify the setup UI as much as possible for everyone's sake, the decision was made to send 0 for no, and 10 for yes, instead of adding a BDC-only field for the number of infants.
Should this decision be revisited? This is the forum to help us decide.
