Feature Requests

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[Another topic was closed as a duplicate of this topic (Trigger Criteria filter for return guests)]

No, I don’t charge a fee on taxes. I don’t think a flat fee on revenue is that unusual of a model, as OwnerRez supports it. Many other PMs charge a similar flat fee. Yes, that’s how we do VRBO fees too. It works….but it todays day and age of software capabilities there is no reason it should be that manual. Being able to have a recurring 5% fee added to every VRBO booking would easily solve this. This feature has been requested for 6 years. 

Is there a way to trigger a channel message to be sent immediately after our auto 5* review is written? It appears the triggers in this request are for guest reviews (which would also be helpful). Any suggestions?

Hello, yes, that is correct. I'd like an AI chat support agent available as an OR user. Glad to see it's currently in development.

You are correct, it sounded like you weren't aware of these components.  Interesting business model for sure.  I would assume any taxation is not included in revenue to the owner?

Vrbo fees are a pain... we currently use the Import/Export feature on the Tools Menu. We export from our VRBO statement page the CSV file of the fees and then use the Import Vrbo Commissions option to import those fees into the bookings... but they would be a booking expense not an owner expense as it seems that you need.

What you just described is the current way that OR works and not what this thread is about. Agreed, this would also help for recurring expenses like landscaping, tech, etc. 

What you sent along does not work for many business models. I don't collect the cleaning fee and keep it. I charge a cleaning fee per reservation. It is not always the same as the cleaning fee charged to the guest. All income is revenue and I charge a flat fee on all revenue, including cleaning fees. I also have to charge other fees per booking that the guest does not pay - i.e. linen fee. Regarding the booking fees, it is a known OR limitation that it cannot properly pull in VRBO pay per booking fees. A recurring expenses feature would allow a 5% VRBO fee to be charged to every VRBO reservation. This is not currently possible including in the screenshot you sent.  

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Edward, not sure if this will be helpful or not, but the surcharges can be configured.   I suspect it requires that the PM module be turned on but you can choose to handle them appropriately.   Here is a cleaning fee where we get the entire amount... It never even appears on the owner statement.   Guest pays it and it comes to us.   We run the PM statement to get what our total payouts from the owner should be.

And then on the owners you can decide for each owner how to handle the channel fees.   This one is an example for an Owner setup to deduct that channel fees from the owner.  And of course you can choose to show it or not. 

I believe that this thread is more related to those things that happen over and over each month but are not really related to the booking themselves...at least that is what I thought it was.  Like fees we charge for tech or landscaping or window washing, etc... it happens month after month for a property but is not tied to a booking.   

 

Edward, not sure if this will be helpful or not, but the surcharges can be configured.   I suspect it requires that the PM module be turned on but you can choose to handle them appropriately.   Here is a cleaning fee where we get the entire amount... It never even appears on the owner statement.   Guest pays it and it comes to us.   We run the PM statement to get what our total payouts from the owner should be.

And then on the owners you can decide for each owner how to handle the channel fees.   This one is an example for an Owner setup to deduct that channel fees from the owner.  And of course you can choose to show it or not. 

I believe that this thread is more related to those things that happen over and over each month but are not really related to the booking themselves...at least that is what I thought it was.  Like fees we charge for tech or landscaping or window washing, etc... it happens month after month for a property but is not tied to a booking.   

Is there any update to this? I need to bill owners for cleaning, laundry, VRBO fees, etc. All of these are fixed fees per stay. A monthly manual import with room for lots of errors is our only option right now, or paying for a different software to do Owner Statements. 

It’s a huge question mark why the breakdown of price per each booked night isn’t native to this app, and why fixing this wasn’t top priority years ago.

Who goes to buy anything else and both seller and buyer get to see only the total and not the breakdown?

Hey is there any update on this feature? I have had a few booking ask to reduce their stay and it ca be impossible to reduce the rate correctly when using dynamic pricing because the rates change daily. 

Agree - I also would like an AI agent that I can train on my portfolio of properties and their owner manuals. It could then answer most common questions.

 

Hey Sloanish,

I take Nathan here to mean that he'd like an AI chat support agent available as an OR user. Sounds like what you're looking for may more closely align with this Feature Request which is already in development at this time:

https://www.ownerrez.com/forums/requests/chatgpt-integration

Preach!  :)

PLEASE add a "review written" condition option for triggers! This is so crucial so that we're not reminding guests who have already submitted their reviews!

PLEASE add a "review written" condition option for triggers! This is so crucial so that we're not reminding guests who have already submitted their reviews!

PLEASE add a "review written" condition option for triggers! This is so crucial so that we're not reminding guests who have already submitted their reviews!

I keep getting error alerts that VRBO doesn’t like one of my images in my listing. But it’s an important photo that has a map with distance to key local tourist destinations that I will still want to be displayed on Airbnb and other platforms. I wish there was a way to “turn off” that photo for just VRBK but keep it for the others! 

Q2 2025 release? An update would be great.

There are a number of things we would like to see added to Discounts...

1.  Single use... one the code is used it becomes inactive.  Since there are no "Payment Coupon Codes" we create them as a discount code but have to manually inactivate them

2.  A maximum amount.  Ie give 30% off up to a maximum of $250.

3.  Never allow the "subtotal" to go below x amount per day/booking... ie give a 50% discount but never go below $300 per day (subtotal divided by days)  or just never go below a subtotal of $500.

4. Allow a discount code to remove other surcharges.. ie when the code is uswd remove a community impact fee and a cleaning fee and an insurance fee (we would use this for surcharges that we have currently as non optional).  We manually adjust these surcjarges when owner family visit for example.

 

We would also like to have a Payment Coupon code for things like gift certificates that we issue that would be validated against a table for existence and amount.  Guest would enter the code at payment time and it would look it up and if valid check the available balance and apply the amount to the booking. It would also record the use against the code updating an available balance.

 

Please enable tag reports, agreed need ASAP

Can we add a trigger that allows to be added if there is no review on file. For instance, Airbnb guests have 14 days to post a review. Would appreciate a trigger based off of review status so I can attempt to prompt the guest to review. 

Hi Lianne,

At the top of each Feature Request in the forum, you should see a green button that allows you to upvote that request. Just below the title.

If you've already cast your vote, it'll let you know.

 

Hello to everyone following this thread!

We had previously marked this request as declined because we found a Yale / August integration to be cost prohibitive at the time. In the here and now, we are open to discussing this again internally.

Please share with likeminded users who would be willing to give it an upvote! Our Product team relies heavily on upvotes to prove demand when taking these requests into consideration.

Note that internal discussions in no way mean we are "planning" for this feature yet. But we wanted to open this thread back up for those interested so that it can be discussed again as a potential roadmap item for the future.

I will give this my upvote.  How do I do this?

Hi GSM Properties,

Yes, we do have plans for design updates on Hosted Websites! It'll be a ways out on our roadmap, but we are looking forward to getting that work underway. Hoping to see some new releases there before the end of the year.

Hello to everyone following this thread!

We had previously marked this request as declined because we found a Yale / August integration to be cost prohibitive at the time. In the here and now, we are open to discussing this again internally.

Please share with likeminded users who would be willing to give it an upvote! Our Product team relies heavily on upvotes to prove demand when taking these requests into consideration.

Note that internal discussions in no way mean we are "planning" for this feature yet. But we wanted to open this thread back up for those interested so that it can be discussed again as a potential roadmap item for the future.

We had previously declined this request because, at the time, it seemed rather cost prohibitive. This was back in 2023.

In the here and now, we are open to discussing this internally again. I am re-opening that older request, and will merge yours into it. All unique votes from your request will be moved over to that one as well. You can find that thread here - https://www.ownerrez.com/forums/requests/yale-lock-integration-for-canadians

Please share with likeminded users who would be willing to give it an upvote! Our Product team relies heavily on upvotes to prove demand when taking these requests into consideration.

[Another topic was closed as a duplicate of this topic (Yale/August Lock Integration)]

Property Availability Search widget is limited to 12 properties - is there a way to make that list all that are available within that search?

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Hey Sloanish,

This is a known issue with chrome that has been discussed ad nauseum by web developers: https://stackoverflow.com/questions/15738259/disabling-chrome-autofill

There are various "hacks" that work for a time until a new browser version is released and starts auto filling again. We've implemented some of these hacks in the past but they unfortunately never stick for long.

I would like to see this as well! I have been trying to find a workaround other than what you mentioned. Has there been any updates to this?

Hi Jennifer,

I'm afraid that Vrbo does not support this via API. If they did, we would strongly consider adding this feature. It's just not possible.

You should, however, be able to add a video to your listing directly in Vrbo, and the API should not overwrite that.

https://help.vrbo.com/articles/How-do-I-add-a-video-tour-to-my-listing