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Nina, I believe we've gotten the appropriate fix out as of now. If you run into any further trouble, please write to our Helpdesk team again. Thank you so much!
It’s true. OwnerRez is brilliantly rich with features and automations that the smaller hotel PMS’ are just truly lacking in. If OwnerRez could even just add connections to Google Meta Search (Google Hotels) and Expedia, even without room types, it would be life changing for boutique hoteliers. We would never have to leave OwnerRez.
I see on the search page (when you search "Google Hotels" on the forums) that Chris Hynes has replied to this topic... but when I click on the comment it isn't showing up on this thread. @Chris Hynes can you share your response again please?
Chris Hynes in response to: Google Hotels Integration1 month ago
Google Hotels and GVR are basically the same thing -- GVR is just in VR mode, but under the covers it's Hotels and they both use the same XML feeds we already do. So supporting hotels is not a huge technical lift like creating a new channel, we'd just need to create and manage a separate feed.
That said, VR's are not allowed on Google Hotels. Hotels is only for properties that have a front desk and...
I gotta chime in here too! Really hurt losing access to Expedia Partner Central and Google Hotels when we moved from Lodgify to OwnerRez for a botique hotel.
Trying to get set up on Google Vacation Rentals instead but it's just not quite designed for multi units at the same property...
@Kaiden, does Lodgify have an integration with Google Hotels?
@yavuz - can you tell us more about using a Mirror PMS for Google Hotels?
I have been hoping for this feature for years and sadly after having our slowest year we just could no longer afford to operate without direct connection to Google Hotels. I spent a painstaking 6 months demoing a ton of different hotel PMS, fully setting up 3 (the first two of which I had to abandon because they couldn't meet our needs), and ending up with a PMS that has a lot of functionality and got us on Google Hotels (which has dramatically increased our bookings, hooray!) but is a BEAR to use. The support is terrible, stuff breaks all the time, and it has made my life exponentially harder on a day to day basis... after being with OR for 5 years from the beginning of opening my Inn, it is honestly a tragedy that I mourn every day. But financially we had no other option.
Would love to keep following this thread and seeing if there is ever any movement on this... there is a huge vacuum in the market for small BnB / Inn type properties that only small PMS softwares are meeting, but without access to a lot of the modern tech and automations and integrations that we need (and that OR has). The bigger softwares that have these integrations are... lacking, and designed for hotels, so make the day to day workload a lot harder for a small property.
If anyone finds any solutions please share!
OwnerRez, please hear our plea!!
Hey Nina,
I attempted to send a manual payment link in my testing account with custom payment methods configured, and I see what you mean. The buttons are not working at all for me.
This is definitely a bug report, and I've alerted our engineers. With that, I will close this request. We're investigating and will get this fixed as soon as possible.
You definitely need to provide an audit log of activity logged by users in this system. Something that can be exported and archived by the user would be a great feature. I find that I spend lots of time in here, and this would be helpful at Tax Time as i like to track my hours spent.
I am only posting this here, because I would like to call attention to this bug in the way our guests are able to see and acess information, it is confusing to guests, and creates frustration when links and buttons do not work, if they are not ment to work, them please dont have them showing.
This is the reply and explanation I received from OR, and I understand it and will make the adjstment needed to make the work around work, however, either make the manual instructions show, or remove the button.
The Issue
When a guest selects a manual payment option (like your "Heritage Bank" custom payment method) on the payment form, the instructions you configured are not displayed on that screen. This is actually the current design of how OwnerRez handles manual payment methods.
How Manual Payments Currently Work
According to the OwnerRez system design:
During Quote/Booking Checkout: When guests go through the initial booking process, they can see and select manual payment options (Check or Custom Instructions), and the instructions ARE displayed during that checkout flow. Quote and Booking Reservation Process > Step 4: Make Payment
On Payment Reminder Links: However, when you send a payment reminder link (like the one you sent to your guest), the payment form shows available payment methods but does not display the custom instructions when a manual option is selected. This appears to be a limitation of the payment reminder form. Custom Payment Options > Configuring a Custom payment option
Recommended Solutions
Option 1: Include Instructions in the Email When sending payment reminder emails, include the bank transfer instructions directly in the email body itself. You can customize the "Send Payment Reminder to Guest" email template to include your Heritage Bank payment details.
Option 2: Use the Request Payment Feature Instead of sending the standard payment reminder, use the "Request Payment from Guest" feature: 1. Go to the Booking > Transactions tab 2. Click Payments dropdown > "Request Payment from Guest" 3. In the "Additional instructions or notes" field, include your Heritage Bank payment details 4. This allows you to add context-specific payment instructions
Collect Payments Manually > Request Payment from Guest
Option 3: Record Payment Manually Once the guest contacts you asking how to pay, provide them with the Heritage Bank details directly via email or phone, then manually record the payment when received: 1. Go to Booking > Transactions > Payments > Record Payment 2. Select the appropriate payment method and amount
Custom Payment Options > Recording Payments
Why This Happens
The payment instructions you configured in Settings > Payment Methods are primarily designed to be shown during the initial booking/checkout process, not necessarily on every payment form link. This is a known limitation of how payment reminder links currently function.
Thanks
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
The last update was in mid 2023 when they said that it would probably be in 2024. It is nearly 3 years later with no updates. This is unfortunately not a priority and doesn't even appear to be on their timeline at this point. At this point I've given up expecting to ever see it. If I had more than one seasonal rental at this point I would have looked for other, less manual options.
Any update please? We are getting stuck with refundable bookings being paid too far in advance and then having to refund on cancellation, and credit card processors not returning their fee. Two scheduled payments only are not granular enough, and yes, I know payments can be scheduled manually but that defeats the purpose of software.
I believe VRBO has launched, and good news that AirBnB is soon. Any news yet?
Any update please? We are getting stuck with refundable bookings being paid too far in advance and then having to refund on cancellation, and credit card processors not returning their fee. Two scheduled payments only are not granular enough, and yes, I know payments can be scheduled manually but that defeats the purpose of software.
I'd like to add my voice to the requests for Apple Pay integration.
Here in the UK, Apple Pay has become very mainstream. A large proportion of guests – especially those booking higher-end accommodation – are using iPhones, and Apple Pay is now a very normal, expected way to pay online.
From a direct booking perspective, it would make a meaningful difference for a few reasons:
– It reduces friction at checkout. Holiday bookings are high-value transactions, and anything that simplifies payment improves completion rates. Apple Pay removes the need to manually enter card details, particularly on mobile.
– It increases guest confidence. Because guests are taken off our main website to complete payment, maintaining trust at that stage is crucial. Seeing Apple Pay available immediately reassures people that the checkout is modern and secure.
– It supports mobile bookings. More and more guests browse and book on their phones. Apple Pay turns what could be a multi-step form into just a few seconds of confirmation.
I see Apple Pay is listed on the OwnerRez website as “coming soon” under Paypal, which is very encouraging.
https://www.ownerrez.com/paypal
Could you please share when it is expected to become available, particularly for Stripe users in the UK? Even an indicative timeframe would be extremely helpful for planning.
I really value how customisable and flexible OwnerRez is, and appreciate that development priorities must be balanced carefully. But from a UK direct-booking perspective, Apple Pay now feels commercially important rather than simply a nice addition.
Thank you for a super service otherwise!
I’m also in the same boat, Victorian Inn in Marblehead, Ohio. OwnerRez making this available would be amazing! I keep praying! Maybe all of us here with boutique hotels and bed and breakfasts can get together share information and help each other.
https://www.facebook.com/thevictorianinnbb
Shelley
I also urge Ownerrez to prioritize this feature. I'm stuck in an awkward place where I can't list on Google Vacation Rentals because my operation is a boutique hotel/BNB, and I can't list on Google Hotels because Ownerrez doesn't support the integration. So the OTA's are just eating my lunch at the cost of tens of thousands of dollars a year. I've been trying to to figure out how to run a shadow PMS like someone above suggested, but it's going to be difficult, complicated and expensive. Leaving OR for a more hotel-oriented platform would be a painful last resort as I've invested so much in getting OR set up just right for my business (including API integrations), so I'm hoping they can address this ASAP.
I’ve been looking through the API documentation, but I can’t find a way to fetch custom categories via the API. Some customers (Topkey.io) want to sync expenses to OwnerRez via the API and associate them with a custom category (not a system category).
This would be a great feature to have.
I've stopped receiving notifications from OR when a guest submits their review on Airbnb or Vrbo, which in the past I've used as my nudge to write the public response since there's no way to filter for those in need of a reply. With the consistency issues currently going on in the review notification department, having an easy way to filter by those still in need of a response would be more helpful than ever!
But I can't give them access to the new task management system without making them a staff member.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
Hey Sarah!
If you'd like to make it so that a Portal User can see the calendar to know when guests are arriving and departing, but don't want them to have access to any of the booking financial data, you should be able to do this by configuring their Portal User access to 'None' for Financials. Once that's been updated, they shouldn't see a Charges or Transactions tab. More on Portal User permissions here: https://www.ownerrez.com/support/articles/team-portal-access#perms
Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
On our Ownerrez hosted website's availability calendar/widget, guests attempt to click on available dates intending to start the booking process for the specific unit displayed. However, the current embedded calendar is static and non-interactive, so nothing happens when they click.
Our website analytics (tracked with Microsoft Clarity) show this causes guest frustration and abandonment—visitors click the availability calendar, expecting to begin booking, find no response, and leave the page.
We request that our embedded availability calendar be made interactive so that:
This feature would significantly improve our conversion rates by reducing friction in the guest booking journey and keeping interested visitors engaged on our website.
Input From Clarity: I can also see it in the videos also, people trying to click the dates from availability widget excessively, hoping they will start the booking process, and eventually leave the page as availability widget is static
New field codes were recently created that can be inserted in the body of a template of a message to a guest that show the rate for each night of a quote or booking.
But that still leaves me unable to view and change each night's rate in Charges of a quote or booking.
This is such a basic fundamental need, it's not really even a feature. Why is it still not provided? The rate for each night is being calculated. Please let me view and change it as well.
This can't be inserted within the actual quotes, and it doesn't allow me to see the breakdown under charges. So it is not useful at all.
Hi All,
This request remains open for voting, but is not something we have on our roadmap at this time.
Feel free to share it with likeminded users who would also find this useful!
When creating statements, I would love a check all box at the top of the list of bookings and expenses to mark all boxes checked. With the new PMv2 Update, I have a lot of old booking charges that need to be "forgotten forever" and it would be a huge timesaver to check all of the boxes at once then uncheck the few bookings that I have for January. Same for the expenses section.
We use a third-party rental agreement platform and import our agreements into OwnerRez. We also use the Files section to store other important documents. It would be extremely helpful if Rezzy could have full access to the files stored there, including the ability to read and reference the documents. That would allow us to create directives and automations based on the information contained in those files.
Thanks for considering!
I’m with you on this Victor! Have you had any luck with it?
