Banning problematic guests prevents repeat damage, rule violations, and negative experiences while protecting your property, reputation, and future guests from disruptive or destructive behavior. While you cannot ban guests from booking your property on listing channels, such as Airbnb or Booking.com, and Vrbo, you can ban guests from booking on your hosted website.
Banned guests are prevented from inquiring or receiving quotes, and any trigger-based quote creation will not be sent for future direct booking stays.
If a banned guest attempts to book on your hosted website using the same email address and/or phone number, they will receive a booking message explaining why they cannot proceed.
Ban a Guest
To ban a guest, go to the Contacts grid, pick the guest you want to ban, and then choose Notes from the left menu. Add your notes about the guest's stay and check the Ban this guest from booking checkbox at the bottom, and Save.
Badges
Once banned, the Banned badge will appear on the Guest Information.
The Banned badge also appears on the specific Booking Overview > Guest section.
Contacts Grid
Additionally, the Banned badge appears in the Tags column on the Contacts grid.
Filters
You can also filter for banned guests on the Contacts grid by selecting Yes from the Banned dropdown list.
Booking Message
You can customize the booking message that will appear when banned guests attempt to book your property on your hosted website by navigating to Settings > Rules > Banned Guests.
Notifications
If configured, users will receive Notifications when Banned Guests attempt to book their property on their hosted website.
In the unfortunate event that a banned guest books your property through a listing site, hosts will receive a notification to manage the reservation appropriately.
Overriding Quotes
If a user attempts to create a quote for a banned guest, they can still override the violation and generate the quote by unchecking the Override checkbox.