Feature Requests

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I asked Customer service about this feature last week that they thought it was expected to be released by the end of the month. Not sure how reliable that info is. 

Ecobee!

Hey James,

Thanks for that suggestion! I see there are no upvotes on this request, currently. Be sure to give it a thumbs up so your vote is recorded!

Hi Jenny,

This is possible if you have QuickBooks deposit syncing turned on. More on that here:

https://www.ownerrez.com/support/articles/quickbooks-deposits

It's also mentioned at the top of this support article for reconciling payments and deposits without fees if you've not yet turned on deposit sync.

Dis this happen in 2024?  I'm struggling with having to manually change every invoice to include the host service fee in order to balance.

Hi Robert,

Thanks for your feedback on the Public Link! We appreciate you taking the time to make this request.

I am unable to reproduce the "Copy Link" issue you'd mentioned in point #3. If you believe you have stumbled on a bug, please write that up to us at help@ownerrez.com so that we can investigate further.

I don't believe #4 to be a bug, but it is noted as a part of your request. 🙂

Hi all,

As it relates to the reports section, specifically the line item pivot report, I believe it would be worthwhile to add an "excel like function bar" for each line item. Would be very helpful for PM's as well as owners when viewing this how each line item is compiled and put together. 

Thank you

James Rubino

We run into this a lot with condo rental restrictions as well... would be nice to have some settings that could work within the restrictions we have to abide by. 

Making both the owner's statements and owner's dashboards simple and easy to use would be amazing. Additionally the ability to host documents there like property management agreements would be great as well. 

This would be great, new to OR and we had this in our previous PMS... trying to figure out now the best way to track it, but was a breeze when it was integrated with our PMS vs tracking it in QBs or something. 

Was wondering if there are plans to make any updates to the design/layout of hosted websites in the near future? We have enjoyed the ability to build our own website and make custom changes to it, but at times it has seemed a bit clunky and are wondering if there are plans to continue to make updates to it? Thanks for all your work on this tool!

It would be useful if in the ROOM section where we put in the bed counts in each bedroom, if we could check a box that indicates "this is a bunk bed" instead of adding a number count. 

That sounds confusing so let me clarify the problem.  We recently had to offer a discount to a group because they were expecting 16 beds in a house when really there were 11.  The confusion came into play because  one bunk was Queen over Queen, another was Twin over Queen, both with trundles..... and we indicated 3 queen, 1 twin, 2 trundle, '2 bunk'  because they were bunk beds.  The system pushes that over to Airbnb as though that bedroom had 3 queens, 1 twin, 2 trundles, and an "additional" 2 bunk beds.  We need a way to indicate when beds are 'in a bunk setup' because it's not always twin/twin. 

Alternatively maybe the notation area in those sections should allow for more characters so we can explain weird things like that. :-)  Thank you!

I just had this same thing happen!! I didn't realize how it was coming up on the airbnb /vrbo platforms. I have many bedrooms with a Q and Twin bunks. There is no way to designate this. When I put in 2 twin and also checked bunk it made it look like there was 4 twin beds instead of 2. 

I agree. I feel like OR is a ticking timebomb. Get with the times (FAST) or face extinction. I hope they get with the times because I'm tired of switching. I've learned every program has it's downfalls, but this one I've invested the most time into which makes it harder to walk away.

As far as I know, every other PMS out there has this feature. This is one of the reasons I am still having to use a competitors PMS side by side with OwnerRez. Soon, I am going to add some virtual guest messaging support to my team. At that point, I am probably going to have to leave OwnerRez for a PMS that supports team based roles.  It is basic software security protocols. Practically every other modern software I use has this functionality of Admin, user, limited user, accountant, etc. Banks. PMS. Breezeway. Etc. Is there any update since January? 

Hi Bri, 

Thank you so much for your reply, I just checked and actually found the tag option on the trigger conditions. I must have been blind for the last year or so :-D This will greatly improve my workload now. Again, thanks fo that.

Hello!

Owner booking work has already been tasked out internally. All we're waiting on now is to be able to slide this into development as soon as some space opens up on our boards. We've got a lot of irons in the fire!

Thanks for your patience here. We'll change the status of this request once it goes into active development, which shouldn't be much longer now!

Hi, everyone!

As we'd mentioned previously, making OR fully multi-language is a massive undertaking. We absolutely agree on the importance here, and are steadily working to flesh out multi-language capabilities throughout the system. These things take time, though. Here are some details on some multi-language and internationalization features that have been added thus far:

https://www.ownerrez.com/blog/july-product-update-tag-automations-multi-language-guest-forms-copy-hosted-website-brand-icons-create-tickets-in-app#multi-language

https://www.ownerrez.com/blog/february-product-update-unified-inbox-updates-internationalization-expansion-localization-guest-culture-options#new 

We understand that this is a start, but it was a start in the right direction. We appreciate your patience as we continue to build out the capabilities you're looking for.

It would be great if we could at least use tags in message templates or triggers as conditions. That way we could tag a contact with a language tag and then have different message templates we could use for automations. As of today, this is unfortunately not possible and hence we have to send templates manually. 

It would be even greater if OR would recognize languages based on guest's initial message (e. g. AirBnb channel integration) and auto-tag the contact accordingly :-D

Ben, you can absolutely use tags as a condition on triggers! https://www.ownerrez.com/support/articles/triggers-setup-configuration#conditions 

We are struggling with this right now. Currently we'd like to see separation of financial only (commission, owner reports, etc.). We want our employee to be able to do everything in the system like an admin, but not see financial reports with our commission and owner reports. Is this in the plan and if possible, can we throw our name in for beta?

This is long overdue and very important..

It would be great if we could at least use tags in message templates or triggers as conditions. That way we could tag a contact with a language tag and then have different message templates we could use for automations. As of today, this is unfortunately not possible and hence we have to send templates manually. 

It would be even greater if OR would recognize languages based on guest's initial message (e. g. AirBnb channel integration) and auto-tag the contact accordingly :-D

It truly is.

This is long overdue and very important..

Can we please have a way to identify owner reservations other than creating a tag? So many of our integrated systems allow for us to send messages separately based on owner, owner guest or guest. With out this everyone guest type gets the same messaging which is not helpful. Even templates in Owner Rez can not be sent with owner or guest reservation as a trigger. Owner blocks must be converted to reservations in order for integrated systems to operate properly and send to necessary work orders etc. And since block offs can not be differentiated other than in the notes (owner block off, maintenance, mutal block, etc) this is not an option anyways. I know there are many layers to this but if we could just start by adding owner booking to the options (currently: booking, quote, block off, public link). 

I really like the Public Booking Link, however I have noticed a few things (and bugs) that I think fixing would greatly improve it.

1) Why is there no Field Code for it? I know you are supposed to be able to copy it from the Quote Page (doesn't work, see below), but why not have a Field Code available for creating a link to it in a template?

2) Why does the quote The Public Booking Link PAGE not show the same detail shown in the Header and Charges Table (normal quote info displayed in emails)? Shouldn't it?

3) {Existing Bug} The 'Copy Link' Button under the 'Copy To >' Button on the Quote Overview Page (leads to pop-up shown below) doesn't appear to work. The green button in the pop-up doesn't Copy the Link at all.

4) {Existing Bug} The 'View Link' Button under the 'Copy To >' Button on the Quote Overview Page (leads to pop-up shown below) doesn't allow one to view the Link as indicated. Instead it shows the page that results from visiting the link.  (At this point, the user can copy the link from the URL field at the top of the browser page showing the page view, but this shouldn't be the only way to get it.) Viewing a link is not the same as viewing the page that the link leads to. Specifics are important.

Or have I missed something with the above comments?

Need a field for guest nicknames too.

Someone's legal name may be Richard but they go by Rick, for instance. 

Super basic.

Please add a report that provides this most basic needed information:

- Number of nights booked each month and total number of nights for entire year. 

- Average $ per night booked each month (not per all days of the month) and then average $ per night booked for entire year (not per all 365 days). 

The only way I know how to get this kind of report now is to create one manually in Excel.

Thank you!

Hi,

It looks like this comment was meant for the following request.

https://www.ownerrez.com/forums/requests/same-day-bookings-with-time-cut-off

I'm going to merge this new request into that one so that we can keep the related conversation in one thread.

We will provide an update on that thread in the coming days. Thank you for your patience.

[Another topic was closed as a duplicate of this topic (Wish Owner Rez would pay attention and implement this)]

I would love to see this! Nothing like getting a request at 10 pm when you are sleeping.

Yes I agree it's very disappointing there's been no response or action from the OR team. This seems to be a VERY Simple feature. Don't know why it's so difficult and with so much interest in it, why they have made no response or progress on this very important and basic feature.

SAME DAY BOOKINGS are vital for helping us to fill vacant rooms at the last minute and increase revenue! However, many of us don't necessarily want to accept a SDB for 11 pm or something.

PLEASE OR respond and make this feature!!

So many people are saying this with no response from OwnerRez.  Disappointing