Feature Requests

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I would like to be able to automatically tag guest after they depart automatically. 

It is clear how to implement this on hosted websites, but how about where we are the "merchant of record" for an OTA. Vrbo for example?

Sure, we can create a custom policy, but Vrbo has said that any custom cancellation policy will prevent a listing from meeting the filter of "free cancellation", even It is still 100%.

Okay, it has been 2 years. Are we going to get an app?

Here is what I am experiencing and I guess everyone else is to. I get notifications from Airbnb, VRBO, Booking etc via their apps, that I have an inquiry. I am SUPPOSED to respond through the Ownerrez platform but I am not always at my computer and it is much easier to respond through their apps than trying to navigate to the ownerrez website and then respond. 

When will we get an app?

Also, while I am on here...My owners would like the app too and they would like the functionality to put in a BOOKING not just a block AND to be able to alter that booking. Blocks don't batch through to my cleaning company in resort cleaning like bookings do. Once I convert an owner BLOCK to a booking, it creates the cleaning request but then my owners can't make changes. 

I would love to see this option to develop even further, I would prefer to have many options of what we would allow access to for us (admins). Example, I do not want our staff to have access to certain details such as clients information, but I sure do want them to enter an expense under the PM module or pull certain reports. I would not want them to accidentally delete a listing or crucial material such as legal agreements etc. But, I do want them to update rates, communicate with guests listings when applicable etc. 

Currently all bookings imported into Breezeway are shown as guest stays and there is no current solution that actually fixes the problem we are having. The benefits of this would allow OwnerRez users using Breezeway to be able to make automated workflows for tasks to be made when a booking shows up as an owner booking. An example of a task could be setting out owner belongings before they stay or being able to flag a specific deep cleaning when a booking shows owner stay.

I am considering transitioning to this system due to its integration with Airbnb. It offers the convenience of automatically sending codes without incurring any additional costs. Recently, I encountered issues with my current setup, and this solution appears to be advantageous. I prefer not to engage a third party to manage my door lock when it can be managed directly through the OR system. Additionally, I believe that smart lock systems can generally be challenging for guests to use, and I aim to keep the process as straightforward as possible. By having an integration I will be able to cross platform smoothly with the other channels I have.

15 minutes would be good...

I still have not figured out how to send same day booking check in messages with a lock code. It usually takes 5-10 minutes after the booking is confirmed for the lock code to set and I need the check in message to delay till then. Otherwise, the lock code provided may be incorrect. As of now, I have to send same day booking check in messages manually which is a pain in the butt. Any recommendations?

Hello,

This is the case when a guest requests an early check-in

I have a scheduled channel message (and email if available) for the door code to be sent at 4:00 PM, our standard check-in time. Many guests, for various reasons, request early check-in if possible, and we can usually accommodate that, but I need to add a reminder to myself (or ask the guest to send me a message) that I need to manually trigger the door code message at the time of the early check-in.

This feature request is to add a way, per booking, to edit the time the door code message is sent. Once I know if/when we can do the early check-in, I just edit the automatic message time, and the system takes care of it, as opposed to me having to remind myself to do it manually.

I hope this makes sense,

Alin

would love to see this feature so I'm not bothered at 11pm with "where are the trash bags" and can just have the system send my response.

Thanks for the recommendation! Our developers have a pretty full plate right now, and they generally don't work on writing to new integrations. However, we do have an open API, so if you know anyone on the CuddlyNest side you can suggest they get in contact with us about developing an API connection and provide them the info below. 

OwnerRez offers two open API methods that can be used, depending on what exactly you're looking to do.

First is our open OAuth-based API that you can read about here:https://www.ownerrez.com/support/articles/api-overview

That has traditional GET, POST end points for communicating with an OwnerRez account on demand and in real time. However, that is pretty limited as we only expose certain things and are working to expand it. For instance, you cannot book a property that way (ie. send live bookings through that). Each individual OwnerRez account owner also has to specifically authorize connection with your service using OAuth in their account.

We then also have a Channel Manager side that allows you to become a first-class integrated "channel" (like Vrbo, Booking.com, Airbnb, etc) and promotes you equally with those guys.

You can read about this API here:

• https://www.ownerrez.com/support/articles/api-channel-integration-overview
• https://www.ownerrez.com/support/articles/api-channel-integration-setup-configuration

 To do this, you'd have to follow a feeds-based structure, which is compromised of:

• Pulling XML feeds on a regular basis throughout the day (listing content, (photos, etc) and rates, rules and availability) to keep your side up to date
• Doing a "fast availability" check against our live quote and rates API when your website visitors are trying to book or get a quote (this ensures there is no lag time between changes)
• Pushing bookings across with credit card info via our OLB (online booking) end point which accepts live card data and then creates bookings on our side. This requires documented PCI compliance for credit card information handling. Alternatively, you can use our quote redirect process to send the guest to OwnerRez with a quote to book, which allows them to enter their credit card information into OwnerRez which is already PCI certified.
• Checking our BUS service (booking update service) to see if a booking was cancelled or get status information from our side after the fact

For monetization using the Channel Manager API, you have a couple of choices:

1. Bill the guest's credit card for a service fee prior to sending the booking over to us (which is what Vrbo does)
2. Don't bill any fees inline, but keep track of bookings that are sent across and then bill the owner/PM for the number of bookings they have per month (like Booking.com or HomeToGo does)
3. Annual subscription fee, where the number of bookings and their charges is irrelevant.

Here's more information about how to use our HAXML Sandbox for testing the Channel Manager API:https://www.dropbox.com/s/eau29e6kzxgb7iv/HAXML%20Sandbox%20Instructions.pdf?dl=0

API Channel integration with CuddlyNest

It would be highly appreciated if Owners of a property with portal access could change their display language to better understand what they are looking at. As a Spain based property management firm, most of our customer a Spanish speakers with little to no knowledge of the English language. It makes it really hard to keep defending the use of OR when it comes to property owners and the PM add-on. 

Hello!

I reached out to Turno on your behalf to see if this would be possible. This would not be supported via the API at the moment.

Users have the option of enabling or disabling the importing of blocked dates on their calendar in Turno. If enabled, every block will be imported and cleanings will be created for them. In case a user doesn't need cleaning for every single block, they recommend keeping this setting disabled and manually creating a cleaning when needed.

This is not something that OwnerRez would have the ability to overwrite on a case by case basis from any toggle switch on this end. 

CraftersCottage,

I've got a quick follow up to the above.

I actually reached out to Turno to see if they're utilizing our availability webhooks to update check-in/out times on individual bookings. They got back to me pretty fast! Unfortunately, they do not support this at this time. Check-in / out times are configured at the property level in Turno, and those will be the times set for every booking on the property.

You'll want to reach out to Turno support with a feature request from their end, letting them know there's a demand for booking specific check-in/out times that should be able to be determined via the availability webhooks we send over.

We're sending them what they'd need, they just don't support it at present.

I would like to be able to have the Insta book feature on, but if a request comes with a check in within seven days, I want to be able to manually approve that booking. So an option to have an exception would be extremely helpful.

Hi CraftersCottage,

Thanks for taking the time to write up this request! However, I'm afraid this concern needs to be addressed directly with Turno.

We send them availability webhooks that let them know when anything availability related changes on a booking in OR (including check in, dates, property, canceled etc). Unless Turno is encountering a bug within the API, they should be picking up those webhooks and updating those cleans accordingly.

You can write us at help@ownerrez.com with some booking ORB#s so that we can take a look at the timeline of events from our side, and use those findings to reach out to Turno support.

Give us a shout at the Helpdesk at the email above!

Yes please bug them I bugged them 2 years ago and they say they can't connect through OwnerRez's API

However it is quite expensive. 

Reach out to HiChee and see if they have had any progress. Beatrice is super awesome at HiChee

I am all for this!  Having worked with ORZ since 2019 and watching the evolution of the software. I feel this would be a great addition to our direct booking website. 

Hi HTH Stays,

We have discussed partnership with Direct Booking Tools off and on, but we would need them to pull data from our API which I believe they were unable to do. I suggest reaching out to them directly to express an interest. They're welcome to reach out to our Partnership team via the Helpdesk if anything has changed since we last spoke with them.

Beyond that, we do have an open Feature Request for a native OR price comparison widget that you may consider upvoting:

https://www.ownerrez.com/forums/requests/price-comparison-widget 

We’ve been looking at options. We will likely not be going with Stripe Identity, but we’re looking at some other solutions very seriously. What that will look like has yet to be determined.

At present, we're working on an overhaul of our guest forms. Once that work is complete, we plan to move in the direction of satisfying this request. There is no ETA I can provide at this time.

Has there been any discussion with adding this feature to the hosted website by booking direct? This would be a great feature to add to the hosted website or as a widget for all other websites for OwnerRez users. https://directbookingtools.com/ Here is the link to the website and here is a quick visual: 

Overview:
Currently, if a host updates a reservation’s check-in or check-out time in OwnerRez (e.g., to allow early check-in or late check-out), those changes are not pushed to Turno, which continues to operate on default times. This causes cleaners to arrive too early or too late, creating confusion and potentially disrupting guest experiences.

We’re requesting an enhancement to the OwnerRez–Turno integration to automatically sync updated check-in and check-out times so that Turno’s cleaning schedules can adjust dynamically.

Use Cases:

1. Early Check-In / Late Check-Out Granted to Guest

   • A guest requests an early check-in at 1 PM instead of 4 PM. The host updates this in OwnerRez.

   • ❌ Turno still shows the original clean window, causing cleaners to arrive during guest occupancy.

   • ✅ With this feature, Turno would receive the updated time and adjust the cleaning schedule accordingly.

2. Same-Day Turnaround with Tight Window

   • One guest checks out late at 11 AM and another checks in early at 2 PM.

   • ❌ If Turno still assumes 10 AM checkout and 4 PM check-in, the cleaners may not prioritize this turnover.

   • ✅ Syncing the actual times helps Turno prioritize and schedule properly.

3. Last-Minute Time Changes

   • Host needs to delay check-in due to maintenance or early access for vendors, and updates the time in OwnerRez.

   • ❌ Turno never receives the update unless the host manually modifies the cleaning task in Turno.

   • ✅ With syncing, updates would push automatically and reflect in the cleaner’s task view.

4. Automation & Reliability for Remote Hosts

   • Hosts managing multiple properties remotely rely on accurate automation.

   • This sync would reduce the need for manual edits, support proactive communication with cleaners, and decrease the chance of misaligned turnovers.

Suggested Implementation:

• When check-in/check-out times are updated in a booking within OwnerRez:

  • Push those changes to Turno as part of the existing sync payload

  • Allow Turno to override its default time logic for that reservation

• Optionally: include a flag in OwnerRez for “sync updated times to Turno” for advanced users who want control

Overview:
Please add functionality to log and/or send alerts when a Schlage smart lock is unlocked during a period when no reservation is active. This feature would help detect unauthorized access, track vendor activity, and flag potential security issues—especially for remote property owners and managers.

Use Cases:

1. Unauthorized Entry Between Reservations

   • A former guest or vendor uses a code to unlock the door when no stay is scheduled.

   • 🔐 Currently, OwnerRez doesn’t alert the host unless they manually check logs.

   • ✅ Ideal outcome: Owner receives a notification or sees a dashboard alert.

2. Cleaners or Vendors Forget to Lock Back Up

   • A cleaner, inspector, or repair person unlocks the door but forgets to relock it when they leave.

   • ⚠️ Property remains unsecured for hours (or overnight) with no alert to the host.

   • ✅ Ideal outcome: Owner gets an alert when door is unlocked outside a reservation window—so they can follow up if relocking is missed.

3. Unexpected Entry During Vacancy

   • Schlage lock is triggered during a completely vacant period (no scheduled cleaning, no contractor, no stay).

   • 🤔 Could indicate someone has retained an old code or gained access improperly.

   • ✅ OwnerRez should flag this activity for investigation.

4. Vendor Oversight and Accountability

   • Owner can track vendor entry times and durations during vacant periods.

   • Helps confirm vendors showed up when expected or stayed too long.

Suggested Implementation:

• When a Schlage lock is unlocked and no active reservation exists:

  • Flag the event in the dashboard (e.g., “Unlocked While Vacant”)

  • Optional alerts via email, push, or SMS

  • Optional: log door lock events to help confirm the door was secured again

• Bonus: Tag by code (guest vs. vendor vs. unknown) if supported by Schlage integration

Why This Matters:
With so many owners and managers operating remotely, visibility into property access is crucial. This feature would improve property security, vendor accountability, and peace of mind—without relying on video cameras or manual monitoring.

Overview:
Right now, blocking time on the OwnerRez calendar is an all-or-nothing behavior—either the system treats it like a booking and always triggers a cleaning (via Turno or other integrations), or it doesn't. There's no way to choose on a case-by-case basis whether a clean should be created. We’re requesting a simple toggle (e.g., a checkbox) when creating a manual block to individually control whether that block should trigger a cleaning task.

Use Cases (assuming User has to toggle to always trigger a cleaning):

1. Early Check-In / Late Check-Out (No Clean Needed)

   • Block a few hours before or after a reservation to accommodate guest flexibility.

   • ❌ Currently triggers an unnecessary cleaning.

   • ✅ Should allow blocking time without initiating a clean.

2. Owner or Staff On-Site (No Clean Needed)

   • Blocking time to stop by, perform inspections, light touch-ups, or just use the property.

   • ❌ Unwanted cleaning is scheduled.

   • ✅ Option to suppress cleaning avoids confusion for cleaners.

3. Contractor Work or Photography (No Clean Needed)

   • Blocking time for renovations, staging, photos, or repairs.

   • ❌ Cleanings are triggered even when contractors tidy up or no turnover is needed.

   • ✅ User should decide whether a clean is warranted.

4. Owner Stay (Clean Is Needed)

   • Owner stays at the property and wants a full cleaning afterward—just like a guest would receive.

   • ✅ In this case, the user would choose to enable the cleaning trigger on the block.

   • This underscores the need for flexibility—not all blocks are the same.

Suggested Implementation:

• Add a checkbox: “Trigger cleaning for this block?”

• Default state could be user-configurable in settings.

• If checked, block behaves like a guest booking and generates a clean.

• If unchecked, no cleaning is scheduled.

Why This Matters:
Hosts use blocks for many different reasons. The current all-or-nothing system leads to accidental cleanings, missed cleanings, or complicated workarounds. Adding this small control would greatly improve calendar accuracy, reduce cleaning confusion, and enhance integration reliability with platforms like Turno.

Their fees are quite a bit higher than AirBnB... we do use them but they are not going to be anywhere even close to AirBnB or Vrbo for our bookings... 

I have been unable to get BDC to validate the Know Your Partner Form.   We are a C corp... I submitted to them the SS4 when the corp was created because they want original docs... it had a different corp address because we moved... so then I submitted to them the tax return as requested... Now I am in the endless loop of them saying either my address is incorrect or I have not submitted a proper form.    I have given up and told their support department to pull my properties from the EU.   I will not be submitting any other information than has already been submitted.

They are VERY difficult to do business with.

is Booking.com worth it?  we are trying to diversify from airbnb, since 90% of our bookings come from there.  

but the customer service so far has been horrendous.  trying to get our property verified, they insist on sending a snail mail letter to our rental property - we don't receive mail there or have a mailbox.  

are people out there getting a significant boost to their bookings via Booking.com?  

thank you

Current filters are reviews?  Yes or no.  I’d like to be able to filter to see which guest reviews are missing or present and separately same with guest reviews. 

When on your OwnerRez website guests can quickly and easily identify the property's average star rating from imported reviews. Further, an enhancement that allows Property Managers to sort properties by average star rating on the OR website. 

Hey Justin,

The main thread to follow on this topic is https://www.ownerrez.com/forums/requests/pm--recurring-expenses

Please follow that thread for updates! We're hoping for late Q2 / Q3, but that is subject to change depending on what else surfaces in the time between that needs more pressing attention at a company level.

It would be so helpful if I could hide seasonal photos from view. I don't always want pictures with snow on my hosted website or Airbnb. So I think the only option now is to remove them and add them back when I want them shown. If there's another solution, I'd love to know!