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Thanks for this request! You're absolutely right. We're planning a major overhaul that will fix this and more.
I don't have an ETA to provide at this time as we still need to nail down the design on this work before we can get it into development, but I'll post updates here as they become available.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
I would like to request an improvement to the template messages system. It gets very confusing having both email templates and channel templates for basically the same messages. It would be so nice to have an option to create one template that would send to either email or channel depending upon the booking site and/or other parameters as well. Thanks for the consideration!
Just yesterday I wanted to find my previous response to someone inquiring about a military discount. I had to search in Airbnb’s inbox since it’s not an option in OR.
+1 an ETA would be great!
Any update on the timeline for this? It's really important. I keep having batteries die on me because I don't have the time to incessantly check battery level in the settings.
We check our battery levels on the OR website once a week. We have found that replacing the batteries at 75% prevents any issues. We have also found that using good batteries helps a lot. We use home depot batteries because they are the best value. We had terrible luck with Duracell batteries that we bought from Costco.
Yes this would be great to be able to search words or phrases if you cannot remember the guest name!
Different from the delayed response. Can we integrate an unsend message button. Sometimes rezzy may still say things that are incorrect after integrating to automatic replies. Then we cannot edit or correct this information.
To give you an idea of development pace, one of the most voted requests (Trigger For Exact Day of Week Trash Reminders) is going on 6 years and still not developed. I have no idea what they prioritize but you'd think the votes would mean something...
Any update on the timeline for this? It's really important. I keep having batteries die on me because I don't have the time to incessantly check battery level in the settings.
Would love this, too many times it gets missed by cleaners or guests don't tell me until 10 pm and then its a whole thing.
Any update on the timeline for this? It's really important. I keep having batteries die on me because I don't have the time to incessantly check battery level in the settings.
Did you check on the settings and preferences tabs for your owners? I think this may have what you are looking for.
After all these changes with PMv2 it looks like we still can't save defaults for PM statements?
We need to be able to save these settings and not update them once a month when creating a PM Statement.
https://app.ownerrez.com/management/pmstatements/add
How was this missed?
I think this would be a great API addition.
Lots of discrepancies. For example:
One of the new 2025 statements does not match the original statement. And none of them match the 2025 year end summary.
So I definitely won't be sending the year-end summary to my owners due to this discrepancy
Don't close this one out. Happy to hop on a call or zoom.
I'm sure other users are having similar issues
I think some Rezzy quoting capabilities we've been working on will resolve this request. That work is in testing at this time. I'll see if we can repro your scenario here and get better results while in testing. Given that I think the work in motion will address this concern, I'm going to mark this request as Planned at this time.
I am working on building out my Rezzy Directives and am trying to hone in responses regarding early check-in or availability to extend a guest's stay. When testing in the Sandbox, (under Interjection) Rezzy stated, "I don't have visibility into whether the night before is booked, so I'm using the general advance-request language and offering to check availability for booking the night before as an option."
It seems to me Rezzy should be able to reference the calendar and determine whether the night before/after is available. This would have a variety of uses and benefit!
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
Hi Laura,
Rezzy should have access to this information already in your property details, assuming those are configured in your rooms, amenities, location details, etc.
Could I ask you to expand on why reading the property tags would be an improvement for you?
Does Rezzy seem like she doesn't already have this information available? If so, please write help@ownerrez.com with some examples of where Rezzy dropped the ball so we can investigate!
We use tags which are visible on each property so the reservationists can see if a house has a grill, number of beds, etc. It would be great if Rezzy could read the tags when it responds to guests.
Thanks, Alece! As always, feel free to share this request with other users who would also find this helpful.
We'll keep this request in mind as we discuss inbox enhancements internally.
I would like to be able to assign my AI Chatbot to a co-host role within Airbnb. This way, when the Chatbot responds it’s not responding as me. This allows me (as myself) to jump in when needed to correct the Chatbot, without having to correct myself. Several other PMS offer this feature.
Hi Susan, and anyone else following this thread!
I wanted to drop a note to let you know that we have a work card drawn up for this. I don't have an ETA to provide, but I'll post updates here as they become available.
[This topic has been merged with another topic (Fix Syncing Issue with OR Door Locks). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Door Lock Code: Failed to Generate (Try Again Later Feature))]
Lets get nightly rates going down to your partner Key Data
Hello, I would love to be able to give access to staff that for housekeeper, manager, handyman purposes that includes everything on the portal except the transaction and charges tabs. Thank you.
> we provide the totals you need for that standard filing method
Are you sure? Tax report gives me sum of all per-booking taxes collected. In any case this is a minor thing, main thing is to calculate taxes owed correctly (down-to-penny precision is just a bonus that can be achieved with this change) or (at very least) know collected tax doesn't match taxable income (and I need to do manual calcs).
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
Currently discount codes can be reused over and over on every reservation by guests and there is no way to limit them. It would be great to have the ability to offer something like "get 10% off your first stay," rather than giving out a discount code that can be used endlessly.
Agreed, or adding conditions whereby the discount code can be used during certain dates, for instance, would be extremely helpful. I think the use of discount codes is very helpful, but as Kelly mentioned, this convenience is only useful within specific conditions.
