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In the change trigger screen, there is only an option to delay sending a trigger by multiples of days. Using hostbuddy, or other AI it would be very helpful to have the option to delay triggers by minutes or hours also.
My specific issue is my AI responds to new bookings welcoming them and responding to any comments they made. I also have it telling them to watch for the RA and security hold message. In order to make this flow work, my Renters agreement request can not go immediately upon booking. So my only option right now is to delay that message after booking by one day. But this is awkward as now my guest is waiting for this message and if its a same day or next day booking we have to send it manually. Ideally I would send it one hour after the booking is created to allow any natural conversation with the guest to end before demanding paperwork and credit card info. :-)
Thank you!! Hopefully this is a fairly easy thing to add.
OwnerRez has 14 types of Email Templates. I think I use only THREE of them.
And yet, I have (right now) 81 Booking Email Templates, and I'm about to create a number of additional ones.
As anyone can no doubt imagine, I have created sub-categories by how I name the templates in my Booking Category. Examples include Review System, Booking (as in the Booking Process, not pertaining to Bookings in general), Arrival, Stay, Departure, Owner Notices, Insurance, VRBO, Storage, Source & Examples and others.
I can search through templates by name (thank you for that!) which I appreciate, but it would be really convenient to be able to categorize or organize my email templates as I need to, and not according to a bunch of categories that OwnerRez imposes, but don't suit my business.
Could we please be allowed as users to create and use/sort templates by our own Category types?
Alternatively, perhaps because the technology is already built into the system, be able to create and apply tags to them, which would accomplish much the same thing?
My nested hierarchy naming system is resulting in names that are just far too long!
Thanks!
PS I had a guest making an inquiry ask about something pertaining to our bookings, and the easiest means to answer them would have been to send them an email from the Booking category. But the system wouldn't let me do it. I understand that categorizing templates based on their type because of the fields they use may meet some software need, but not being able to send a simple email from a template I have already created is pointlessly restrictive. I understand how to do this with a work-around, but why not let ME decide what template I want to use when to send someone? Do I have to duplicate templates or needlessly copy and past them just to send a single email? Please remove these restrictions on sending templates to whomever I need.
Hi Roseberry Cabin,
You can edit the guest's contact info using the three dots in the Contact Info panel here:
Are you viewing from a PC or mobile device? If you could provide some screenshots that would give us a better idea of how things look on your end.
On a computer, you can zoom in by holding Ctrl (Windows/Linux/ChromeOS) or Cmd ⌘ (Mac) and press the + (plus) key, or use Ctrl/Cmd + Mouse Wheel to scroll up.
Update makes things really difficult!
Difficult to read.
Too hard to find how to edit -
to add last name - email address -- phone number of guest.
I hate this !!
Rezzy can automate conventional guest messaging (like check-in reminders) within OwnerRez, but it doesn’t yet have a direct integration point where Turno feeds it a “cleaning finished” event to trigger a guest message.
Is this something that can be added? It would be extremely helpful if guests could be notified. Currently I spend time manually letting guests know about check in.
We use Host Buddy AI and they integrate with WhatsApp!
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
Hi everyone,
First, I want to say that I truly love OwnerRez and rely on it heavily for my business. We manage a high volume of bookings, and OwnerRez has been a huge part of keeping everything organized.
That said, I’m really struggling with the recent changes to the Booking Overview page, and I’m curious if other users are experiencing the same challenges.
What’s been difficult:
Before the update, the workflow felt very fast and intuitive. For example:
I could look at my calendar
Click on a guest’s name
Immediately see the information I needed in a clear, organized layout
Now, with the new layout:
It takes significantly longer to locate key information
I find myself clicking through multiple sections to find things that used to be visible right away
The flow feels less intuitive, especially when quickly moving between reservations
Tasks that used to take seconds now take much longer
As a property manager handling many reservations, those extra clicks and extra time really add up throughout the day.
Why this matters:
Efficiency is critical when managing multiple properties and guests. The previous layout allowed for:
Quick decision-making
Faster guest responses
Easier navigation during busy booking periods
Right now, the updated page feels like a step backward in terms of speed and usability.
Suggestions / What would help:
Consider bringing back some of the previous layout structure or a “classic view” option
Surface key booking details higher on the page
Reduce the number of clicks needed to access commonly used information
Improve quick navigation between reservations
I’m sharing this respectfully because I genuinely want OwnerRez to continue improving — and I know many of us depend on fast workflows.
If you’ve noticed similar issues (or have tips for navigating the new layout more efficiently), I’d love to hear your experience.
Thanks everyone!
This would be great - I would love the ability to search for "conference" as my place is near a convention center and I would love to get a quick list of all conferences that my past guests have attended, so I can plan for future conference attendees and dates.
We are experiencing guest frustration with this as well. We would like the OwnerRez website availability to only show available dates for each property and also only highlight the dates available for arrival and departure. For example, we often restrict arrival and departure dates in our high season but since OR website is not dynamic like Airbnb's, guest's click around and receive the alert "arrival is not allowed on this date" or "departure is not allowed on this date". Since they do not know when arrival or departure is allowed they become frustrated and move on, leading to lower conversion rates and greater user frustration.
Additionally, Ownerrez's calendar will actually show all gaps in our calendar even when they are not bookable. For example, a 1 night or 2 night gap will appear bookable on our website but isn't. There is no reason for them to be appearing as bookable. Instead, this function would account for your property restrictions and only show bookable dates to prospective renters, leading to less frustration and greater conversion for all OR website users.
I feel like in an increasingly on demand world, where guests want instant service this should be high priority for OwnerRez. With more hosts placing a focus on direct bookings worldwide, this would help all Ownerrez user's level up to where platform's are and align everyone to this common goal.
Here is a side by side of one of our property's of what it appears like on the OwnerRez calendar and the Airbnb calendar:
To confirm, is this the feature that you're also describing or should I open a new feature request?
LOVING the launch of the new Broadcast feature!! Thank you!!
As these will be primarily used (in our case) in emergent situations, it is crucial to be able to select from one of our pre-written message templates to fully maximize this feature. I have templates, for instance, for tornado warnings and freezing weather. This Broadcast feature will be a gamechanger for getting those out to our guests quicker if I'm able to select the template when building my Broadcast message.
Yay! Already used it. Thank you!
yeah! dreams do come true!
The ability to filter by Property Tags on relevant reports was released yesterday!
Agreed! This has been #1 on my wish list since 2023.
Yes! We need this!!!
The photo redesign released on January 7th:
https://www.ownerrez.com/support/articles/update-2026-01-07
The video was made on December 10th. However, it is in queue to be remade for the new design, once a few minor tweaks are completed.
The "Adding Photos" article updated two months ago was the one I encountered. I believe that the new photo implementation has been available to us for more than two months.
The photo carousel display issue was an unintended result of the Photos page redesign. It is currently in the Code and Test cycle to get the update released, restoring functionality back to normal for the photo carousel and thumbnail photos for the properties within OwnerRez.
Can you let us now which support articles you saw that had the outdated implementation?
Recently updated:
Core Concepts » Properties » Listing Content »
Photos Overview: https://www.ownerrez.com/support/articles/property-photos
Create Rooms & Connect Photos to Rooms: https://www.ownerrez.com/support/articles/property-photos-rooms
Not yet updated:
Adding Photos (video): https://www.ownerrez.com/support/articles/properties-photos-adding-rearranging-deleting
I wanted to request a time log feature that tracks the number of hours you spend working or logged in to OwnerRez. This would be extremely helpful for those of us claiming Real Estate Professional status for taxes.
Actual completed date and assigned date would be helpful as well.
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
We appreciate you taking the time to submit this feature request! As a possible workaround, you could use the Line Item Pivot report. This shows you a breakdown of all charges on bookings (rent surcharges, discounts) before any taxes are added. You could then export it to Excel and configure Excel to add them together to see the revenue before any taxes are aded: https://www.ownerrez.com/support/articles/reporting-line-item-pivot
Thanks Katie. I see 18 people find this useful :) the future is super useful and I know end users will appreciate it.
