Feature Requests

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Hello, I hope you are doing well.

I have a question regarding the fields to be filled out for the rental agreement. When running a test, I notice that the postal address and city are mandatory fields (see the attached screenshot); there is a small asterisk next to them. 

I would like to make it so that only the country is a mandatory field, rather than the others.
How can I do this? Could you please outline the steps?

Thanks in advance.

Costa Rica is a major destination for STR yet there is no supported payment gateway for Costa Rica in OwnerRez. This makes running a direct booking website quite a challenge and greatly diminishes the value of an OwnerRez account.

We are using ONVO Pay and would like to see a direct integration with OwnerRez.

On the {BUFIXUP} form, the first screen's next button says 'Looks good, finish booking'. I would think this is confusing for a guest since they have already booked and it's more of a 'finish updating your profile or missing information.' Anyway to update the words on the button to say 'Looks good, complete my profile.' Or something similar? 

Thanks!

I experience many occasions where I have to ask a guest for their card information multiple times for various reasons because it is only stored at the booking level. Those scenarios include for example;  

* A guest would like to extend their stay in a different unit because their current unit doesn't have the extended nights available. Sometimes utilizing multiple units in order to extend their stay multiple nights.

* A guest is booking multiple units to accommodate other family members.

* A guest has multiple units booked and decides at a later date to use a different card to add an optional surcharge such as a pet fee for each unit for example.

That is disappointing.  Is there any other way that we can connect OwnerRez to Inntopia? We really need to be on our Destination Marketing booking site. 

I use OwnerRez security deposits but frequently collect them outside of OwnerRez via Zelle to avoid processing fees and chargeback risk.

Currently, when I receive a security deposit via Zelle and record the payment on the booking, OwnerRez treats it as an overpayment rather than a refundable security deposit. As a result, security deposit statuses are not updated and any triggers or workflows based on security deposit collection do not run.

It would be extremely helpful to have a way to manually mark a security deposit as received, similar to recording an offline payment. For example:

Security Deposits → Record Deposit Received

Amount: $325
Method: Zelle / ACH / Check / Cash

This action would:

• Update the Security Deposit Status appropriately.
• Trigger security-deposit-based automations and workflows.
• Keep security deposit reporting accurate.
• Allow hosts to collect deposits outside of payment processors without losing automation functionality.

Many direct-booking hosts collect refundable security deposits through Zelle, ACH, checks, or other offline methods, and currently there does not appear to be a way to tell OwnerRez that a security deposit has been received without processing it through a card transaction.

Thank you for considering this enhancement.

If we can have seasonal cancellation policies for Airbnb, why can't we do it on our own website?

[This topic has been merged with another topic (Horizontal Scrolling in Ribbon View). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Side Scrolling on the ribbon)]

[This topic has been merged with another topic (CC/BCC for email templates). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (“cc” and “bcc” fields in emails)]

So glad to see this feature! I'd like to suggest the cancellation policies in the dropdown here (and anywhere else this dropdown appears) be reordered to be least to most strict.

So change to:

• Flexible
• Moderate
• Limited
• Firm
• Super Strict 30
• Super Strict 60

This will be more intuitive than the current order, which looks to be just alphabetical, and also aligns with the order these policies appear across Airbnb's documentation and when adjusting the policy anywhere throughout their app.

I am dealing with an issue regarding Rezzy schedules not working as they should. I tried the "Ask Rezzy" feature to ensure I wasn't missing something. Sure enough, it flagged it as likely a bug and instructed me to email support (which I already had). I wish in instances like this where Rezzy itself identifies a bug, that Rezzy could flag it for the engineers or open an internal ticket. It would sure help streamline things and make it possible for us to get quicker responses and resolutions. 

Please add a way for us to Rezzy to open an internal ticket or flag bugs for the support/engineer team -- similar to how it can create tasks for us.

Hi Guys,

We did some quick research on the Airbnb Seasonal Cancellation policy errors noted above. The long and short of it is: You may only use the currently supported Airbnb Cancellation Policies for Seasonal overrides. 

This means that if you are grand fathered into Super Strict 60, you cannot use Super Strict 30 in a seasonal override. If you want a season have your Super Strict 60 policy, you should select "Use Channel API Policy".

We'll be adjusting this feature to clarify what is and is not supported.

If you still have problems after selecting one of the Airbnb currently supported policies, please open a ticket and let us know the Season and Property you are struggling with.

We are grandfathered at Super Strict 60, but wanted to go down to Firm with seasonal, and it fails.

I don't think all the strict cancellation policies are available to all listings. Some are grandfathered in.
Hard to tell which has the right to what though

I got nothing but errors after the first sync.

Please add a default of 1 adult for all direct website inquires (like Airbnb does).  With out a guest count selected, guests can't see pricing and they don't know why.  It seems like it should be so simple to make all inquires 1 adult until changed and that way guests can easily see the pricing for the dates and the property they have selected.

If we're on a Strict 14 ABB cancellation policy and set up seasonal rates to switch to a different policy in the shoulder seasons, will we be able to revert back to Strict 14 again at a later date?  I know they're trying to phase the Strict 14 policy out but have allowed those who choose to retain it to keep it for now.

Seasonal Cancellation Policies for Airbnb are available! These can be configured directly within your individual Seasons. Note that you'll only see this option if you have an API connection with Airbnb established. More on that feature here - https://www.ownerrez.com/support/articles/seasonal-defaults#cancellation-policies

Vrbo Seasonal Cancellation is part of a broader API upgrade that is still in progress at this time. We are working hard to get that released for all users, but it's still a work in progress.

Good suggestion! Adding BCC fields could definitely streamline workflows for sending owner notifications.

Currently, you can send emails to multiple recipients by comma-separating addresses in the "To" field (for example: {CEMAIL}, owner@example.com), as described in How do I send my email template to multiple email addresses?. However, all recipients can see each other's addresses.

For owner notifications specifically, the Notify Owner of a New Booking and Notify Owner of a Cancellation examples show how to set up dedicated templates using PM Owner field codes like {OEMAIL} and {ONAME} to keep owner notifications separate from guest communication

Thanks for the feedback!

It would be nice to have a ‘ bcc’ field in emails so not to have to create yet another template and trigger when wanting to alert owners of communications with guests, such as new bookings, booking changes, cancellations, etc.

Not having this functionality available defeats the whole purpose of an integrated INBOX.  If you are managing properties from multiple Airbnb accounts (especially if you co-host or manage on behalf of someone else) it is very tiresome to go into the different Airbnb accounts to see Airbnb support messages.  You also risk missing these support messages.  This should really be a priority.  I am new to OR, just migrated from a really old PM (Originally Your Porter, then Guesty for Hosts) and this functionality was included from day 1.  It came as a real surprise that OR did not do this.

I’d like OwnerRez to add an option to automatically approve and process guest-requested cancellations for Vrbo bookings when the booking is clearly within the free cancellation period.

I understand that reviewing and approving a cancellation request manually usually only takes a few moments. The issue is the delay when the request comes in while I’m asleep, driving, unavailable, or simply not watching messages. During that time, the calendar remains blocked even though the guest has already indicated they do not intend to stay. For hosts trying to refill canceled dates, clearing the calendar as quickly as possible matters.

There is also a payment-processing reason this can matter. Many guests cancel the same day they book. If the cancellation is processed quickly enough, the refund may be voided before the nightly card batch settles, potentially avoiding unnecessary credit card processing costs. If the request sits until the host manually approves it later, that opportunity may be lost, especially for late-night cancellations.

I realize some hosts prefer to manually review every cancellation request, so I am not suggesting this should be mandatory. But hosts should have the option to enable automatic processing, at least for cancellations that are unambiguously within the free cancellation window and do not require judgment.

The core goal is simple: if the guest is entitled to cancel for free anyway, OwnerRez should be able to clear the calendar and process the refund immediately without requiring manual host intervention.

Yes, this would be great. Same for support for trackpads too!

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

[This topic has been merged with another topic (Audit Trail - Ability to view more information in "Activity"). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (User Tracking and Audit History for System Changes)]

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.