Feature Requests

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I would like to be able to export custom fields added to the owner record. We have no place to keep Taxpayer Id for 1099 reporting, and I'd like to be able to keep that in Owner Rez. I can do that, but then I can't export it.

Hi Shawn,

Excited for the next round of development around triggers! Do you have an rough timeframe of when you plan to role those out to OR users? Secondly, is it possible to add one onto your list? Specifically, include Custom Fields as a trigger criterion? Even though all custom fields are just an open text field (so, technically, you never know what a guest will write) I could still automate a lot of my management tasks. In my example, I prompt the guest to reply "yes" or "no" for adding optional pool heat onto their reservation, so 99 times out of 100, I guest just say "yes" or "no". It may also be useful to have a trigger option for "Is empty" if the guest didn't write anything in the custom field. FYI - I did include some suggested custom field enhancements to help resolve some of the ambiguity around custom fields, but those can wait.

Agree. "Review Status" seems like a really basic feature that is missing from the trigger criterion.

Persistent filters for the calendar are available but just for one setting. Disappointing since this feature was requested over a year and a half ago. 

Please allow filters to not only remain persistent but also allow use to save a handful of custom filters that owners / pms would often reuse.

For instance since OR defaults all unpaid bookings to PENDING I have to manually turn off the PENDING status every day > a total waste of time. At least if I could save PENDING as a specific custom filter, my added workload would take just a little less time. 

In addition, the inability of OR to pull booking.com and airbnb email addresses means I have to also have a custom sort to find those > again more manual work each day that other channel managers handle automatically via API.

I will say that's it's a great start to have custom fields but we do need much more versatility and variety when it comes to the type of fields available. 

I also added a feature request to allow us to AUTO TAG based on custom fields which you can find here

https://www.ownerrez.com/forums/requests/booking-tags-from-surcharges-and-discounts#76260

I just submitted another comment asking for similar

Found here:

https://www.ownerrez.com/forums/requests/booking-tags-from-surcharges-and-discounts#76260

content here:

Need to add to TAG AUTOMATIONS

* Apply Tag for CHARGES > ADD ON > Options

* Apply Tag for CHARGES > SURCHARGE > Options

* Apply Tag for CUSTOM FIELDS > Is Empty / Is Not Empty > Contains "text string" > Uploaded File is True/False 

This way we can auto tag and then set a trigger based on the tag for each of these business case scenarios.

Need to add to TAG AUTOMATIONS

* Apply Tag for CHARGES > ADD ON > Options

* Apply Tag for CHARGES > SURCHARGE > Options

* Apply Tag for CUSTOM FIELDS > Is Empty / Is Not Empty > Contains "text string" > Uploaded File is True/False 

This way we can auto tag and then set a trigger based on the tag for each of these business case scenarios.

When viewing the owners invoice from OwnerRez I am unable to print a detailed invoice with the detailed breakdown of each booking that's being charged for damage protection. This option was previously available but changed with a recent update. I recommend changing it back so we are able to print the detailed invoice.

When would this be released? Need to eliminate the manual VRBO import process asap. 

Did this feature ever get released? Not the VRBO commission import but the more general capability. 

We are actually working on a more general capability that would allow you to configure an expense (that can be for anything) of a fixed amount or a percentage.  So, this would achieve the effect you describe.  That should be out soonish.

Hello everyone,

I'd love to see an integration between OwnerRez and Ring.com that automatically creates guest users with a unique PIN for both the front door lock and the alarm panel. For example, if Guest Joe Blogs is staying from January 1st to January 7th, OwnerRez would automatically add Joe as a user in my Ring.com account with a 4- or 6-digit code that both unlocks the front door and disables the alarm.

Currently, we're doing this manually, and it would be a huge help if OwnerRez could automate the process. It would also be important to restrict access so that guests only have permissions for the front door, not any internal locks (like owner closets).

My initial research indicates Ring.com doesn't offer a public API, but they might have a private one that a developer could work with. Is this something OwnerRez might consider supporting in the future?

Thanks in advance for any info or feedback!

Door Lock Codes for TEAM Members

Group a Set of Locks - Say a location X Resort or location say Florida or Tahoe 

Allow team members to have access to all of selected or by group 

Like many, do they have the ability to have codes for door locks for Team members as well as codes for guests.
This allows for central management and monitoring of who has access and the ability to disable or change codes quickly. 

Could we get a opinion for guest pic there own "tags" at the time of booking? A drop down with tags like "birthday,  Anniversary, graduation" or a special local event. It would be a great way to give us a heads up on services we could provide or up sell.

I designed my website on Wix. I use the typical booking / availability widgets already, but would like to have the property photos, descriptions, rules, etc integrated from OwnerRez into my Wix site (like how they are on the OwnerRez hosted sites). My understanding is that if I was using WordPress, this would be possible with the WordPress Plugin. Since I'm using Wix, is there another way to accomplish this? 
I could just upload pictures and type all property info into my Wix website, but then I get to update both if / when there are changes.

Thanks for the post! Giftup looks pretty interesting. I noticed they list an integration with Stripe. I'm wondering if that is a possible backdoor way to use Giftup until OR gets its own integration?

Have you figured out a way to integrate giftup with OwnerRez? Or some roundabout way to make it work?

Thanks!

Settings -> Tags -> Create Tag creates a checkbox tag that you can test on with triggers.

SBF, are you manually creating the tag though? I already have a tag-based trigger set up, but I have to manually create the tag for each booking.

If not manually, how do you get the custom field to automatically create the tag? Under Settings > Tag Automations > Create Tag Automation, there is no condition I can select that corresponds to my custom field (yes / no for pool heat).

I agree that the custom fields need some improvement. Just allowing the guest to respond with open text is too risky. As we (owners) design our custom fields, we should be able to choose how we want our guests to respond. Similar to designing a questionnaire using google forms. For example, in my case, I just want to simple yes/no response if the guest wants to opt in to the "pool heat" add-on for their booking.

1. Yes / No (or a toggle/ dropdown, as mentioned above). 
2. Multiple choice, where only one option can be selected (w/ radio buttons). Could also be a dropdown.
3. Multiple choice, select all that apply (w/ checkboxes).
4. Calendar date selection. 
5. Numeric response.
6. Short form text. This option would restrict characters to a certain length.
7. Long form text. No restriction on user response - this is what we have currently.

Low hanging fruit are 1, 2, and 5. I think we already have #7, unless there is indeed a character limit that I'm unaware of. Controlling how the user responds will help us, owners, be able to set up tag automations & message triggers with more confidence since we'll force guests to respond the "correct" way. This is really important and will help simplify our management duties.

Thanks!

Aaron, I think you can do this now.  Schedule a trigger for 1 day before booking arrives with that custom tag being set and the email you want sent.  I have triggers for when I haven't yet gotten a photo ID from a guest 3 days before booking arrives and the photo ID part is a yes/not tag on the guest record.

I agree this should be a feature. I have a simple custom field that is a "yes / no" question, asking if the guest wants to add the optional pool heat. From there, I could trigger an email message to myself the day before their booking to turn on the pool heater.

I love the Bulk Block-Off feature and use it all the time, but to remove the blocks I need to go to each block individually and remove it, which is very time consuming. Could you please add a bulk unblock feature?

I had a few guests asking me if there is waiting list. I was wondering if someone cancels, if there a way that the site can notify them if an opening happens.

Hi, Is it possible to set up a feature where we get notified when the credit card payer's name does not match the guest name?

Currently you can show your property listings on another website via short code. That is great, but we would also like to be able for people to be able to book on that website as well. Can you add another URL field for a 2nd URL spot or maybe comma separate in same field? We are approaching clients that also want to book on their own websites in addition to our own and being able to book the same properties on both website would be very helpful.

Is there a way to change the color of ONE reservation?  I understand the "tag" but it doesn't change the color on the ribbon feed.  There's no real way to know there is a note (or tag) for that group other then opening every single reservation, every time.

Here are examples of what I am referring to (PMS: ResNexus & CheckFront):  

https://resnexus.com/resnexus/reservations/book/5179191A-E60E-48F1-A211-AF608FF976A0?tabID=1

https://resnexus.com/resnexus/reservations/book/44AF9410-041C-45C4-9BB5-83C2BDEF5E9A?_gl=1*mfy43h*_ga*MzA3NDU1MjE3LjE3MzIwNDY3Nzk.*_ga_RHVE13548H*MTczNDUzNzg5OC4yLjAuMTczNDUzNzg5OC42MC4wLjA.&_ga=2.230056539.636802559.1734479899-307455217.1732046779

https://resnexus.com/resnexus/reservations/book/9937072F-D4CE-46EA-9746-B3A615EBE0F2?

https://www.willowbrookcabins.com/cabin_availability.php

As we grow, I am seeing a need for this report as well.

Hi fellow OR users: 

I've observed that some calendars on other Property Management Systems (PMS) offer more dynamic functionality, particularly for multi-property sites. I’d like to suggest the development of a multi-property calendar widget that provides a clear, at-a-glance view of availability.

For example, if a website features 9 cabins or properties, the monthly view calendar should display green (available) on dates when at least one property is open, even without selecting the property.  This would be very helpful especially for properties in the same general area.  Additionally, the calendar should allow guests to book directly by selecting their desired dates. 

This feature would greatly enhance the user experience for multi-property websites. Please consider voting if you believe this would be a valuable addition!

I'd love this too! Maybe even have the option for owners to change rates. Some owners are very involved and would love the freedom to dictate their own rates. 

Chris