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As many of us are aware, the Compose Box will soon be gone, and the unified inbox will fully take its place. I've seen delight and disappointment with this news.
I'm starting this feature request thread to garner kudos and concerns about this upcoming change. What are you all finding as you work with the inbox instead of the compose box, and what do you need to navigate this new way of messaging your guests?
What are your favorite things about the compose box that you haven't found a way to accomplish in the inbox?
[Another topic was closed as a duplicate of this topic (Multi Select Tool within Quote Screen)]
Please STOP closing topics without fully understanding what is being asked in each of them.
Although the topic above is badly worded and explained, it is NOT the same as this one. This has happened a number of times with regard to this particular topic, where OwnerRez staff are not understanding what is being requested of them.
THIS topic is about exactly what it describes; "Quoting Mulitple Properties Together" and what it means specifically is having the facility to quote more than one property as a group to a guest – as in: here is a quote for Property A and Property B together, at the same time, and if the guest books them they will get both together, for a large group for example, and both will be blocked on the host's calendar.
The thread that you cancelled is about being able to prepare and send multiple quotes for the same and/or different properties to a guest, in response to a single inquiry, sent at the same time in the same email to the guest. This is needed so that the guest can be provided with different options that a host may have to offer, and in this case, it is hoped that the guest will choose one of the options and make the booking. It has nothing to do with trying to get a guest to book multiple properties together at the same time.
It is VERY difficult to prepare multiple quotes for guests in OwnerRez because the calendar can't be viewed on the same screen, nor can other quotes be viewed at the same time by the host in order to prepare the different variations they want to offer. But even if the host uses the clunky 'copy quote' button in OwnerRez, the quotes can not be easily sent to the guest without a whole bunch of cut and paste jumping back and forth between different screens.
The request is legitimate and badly needed, and NOT what is being requested in this topic at all.
How many great ideas have been lost and not shared because someone was not paying close attention to what is being requested?
Thanks for this request, Chad! Feel free to share it with likeminded users who may be willing to give it an upvote.
So great to see Check-in Status added for a trigger condition! It would be helpful to have this available for Inquiries as well as Bookings. (Right now, the condition does not show as available when selecting the "Inquiry is received" trigger.) Seeing as most instances of Airbnb bookings coming in with a random early check-in selected start as Request to Book or Inquiry, it would be helpful to apply this condition to alert me before accepting the booking. That would give us time to clarify our check-in time with the guest prior to finalizing the reservation.
[This topic has been merged with another topic (Quoting multiple properties together). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Multi Select Tool within Quote Screen)]
[This topic has been merged with another topic (Maintenence tracking linked to property). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Repair and Maintenance Reports on properties)]
Duplication of surcharges and discounts is now available!
https://www.ownerrez.com/support/articles/copy-existing-surcharges
https://www.ownerrez.com/support/articles/copy-existing-discounts
I'll leave this request marked as Planned since we've not tackled Template and Trigger duplication yet.
[This topic has been merged with another topic (Ability to filter by Tags when running reports). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Tags on Reporting)]
Would love to know which mirror PMS you are using. We are searching for a solution to be able to utilize Google Hotels and Expedia. Thanks!
Which mirror pms are you using?
shelley
That would be great to have. We are using another mirror PMS just for their Google Hotels (the feature should also have Hotel Ads) and Expedia integration.
Thanks for that clarification!
What you're looking for is already configurable using Inquiry templates. 🙂
...
The trigger will automatically send a personalized quote to guests who send an inquiry for available dates.
This is NOT what I want.
There is a big difference between an inquiry being received, which requires a response from the host, and a quote that a guest generates for themselves.
If a guest sends an inquiry, just as often as not they will have additional questions, which they put in the comments section. Examples are "Can I bring extra people? Can my brother and his wife spend a few days with us? How close exactly are you to Disney?" etc.
If a host wants to do a good job, and demonstrate that they are paying attention to detail, they will answer the guests questions in their reply, along with a quote for the dates the guest asked about. In addition, often a good host will have information to add to a quote that could be of benefit to the guest, and/or want to suggest alternative properties or dates, etc. I don't want to lose the opportunity to do that.
I have fourteen different templates setup for responses to guest inquiries alone! Automatic responses to guests are NOT the way to go! A personable, helpful host who knows how to provide good customer service beats any AI, automated system, or template-only approach, EVERY time.
This is also the reason why I have different versions/uses of the inquiry widget on my website. Most of them are set up for inquiries for the guest to submit, so that I can respond, engage and help the guest, and hopefully sell them something! I am running a business.
But I also have the widget setup on a separate web page on my site so that a guest can immediately generate a quote for themselves, as in my example up above.
And when a guest uses the widget on THAT page, they aren't 'making an inquiry'. They're generating information for themselves. In this case, they're not going to be asking any questions! Or, at a minimum, they're not going to be expecting answers to specific questions in an automated reply sent because they initiated it.
In addition, the template which would be used for replying to a self-generated quote should be completely different from one that a host would use.
For example, the message for the self generated quote should be something like:
Thanks for visiting our website. This is an automated response. Here is a copy of the quote you generated for yourself. If you asked any specific questions in the comments section of the quote form, rest assured that we'll be getting right back to you again soon with those answers. We appreciate your interest and look forward to welcoming you soon to XYZ Properties!
For obvious reasons (at least I hope they're obvious) the template and message format that I would use as a host to respond with answers or additional information would be totally different.
In fact, I would probably have a few different templates for this purpose, ready to customize before sending.
An example would be:
Hello, this is Johnny Goodhost, manager of XYZ properties. I noticed you were on our website recently and generated a quote for yourself to stay at ABC Villa from January 10th-21st. This is a great time to visit, as the Crazy Kooks with Pinatas Festival is running at that time. Blah, blah blah about blah blah blah... not to mention another great reason to stay with us is blah blah blah! And you'll love blah blah blah! It's truly wonderful!
Or if the guest had submitted questions, a reply could be similar to:
Hello, this is Johnny Goodhost, manager of XYZ properties. I noticed you were on our website recently and generated a quote for yourself to stay at ABC Villa from January 10th-21st. To answer your specific questions about blah blah blah (great question by the way!) blah blah blah, and blah blah blah! Not only that but blah blah blah too! It's terrific!
I'm having fun here, but the point is, I don't want an automated reply for regular inquiries, and regular customized responses don't meet the need for an automatic, immediate copy of a self generated quote!
It is my hope that other owners will see the value in all of this (they may want to emulate my approach) and vote for this feature request. And that no matter what, OwnerRez staff will see the value in it, and how obvious a thing it is to do (as guests will undoubtedly find it strange and disappointing when they DON'T receive an automated copy of a self generated quote).
Alternatively, given that the programming already exists for sending automatic replies to inquiries, perhaps the easiest way to accomplish this is to have a distinction between inquiries that DON'T allow guests to see a copy of the quote information prior to submission (as controlled by the radio button options for the inquiry widget shown above) and those that do. One type of inquiry gets an automated response, the other does not, and each use their respective templates. It is probably worth mentioning again that giving the guest the option to decide how they will be contacted with the automatic response (and not, if they can't already) would be a great idea.
Another great idea to consider would be to have an option so that when a guest creates a quote for themselves, that it not be shown to them until they enter their email address in a form, so that the host doesn't get guests generating visual quotes for themselves but providing no contact information. Some hosts may not want this (as the approach may only frustrate some prospective guests) but the option would be a great thing to have available for OwnerRez users.
It would be helpful to some of the QB data to the invoice into custom fields into QB. It would be great to be able to map 2-4 additional fields to transfer over with an invoice, or a payment. We currently have to add the arrival and departure date to each invoice, because that transfers into our owner billings (we don't use owner portal for owners because it doesn't cover expenses without dual entry).
Is it possible to add those two dates to the data being transferred into our custom dates in QB? Seems like it could be easily mapped like any other field?
Thanks - Jenny
Percent of Rent Discount Codes are now available! More info can be found here - https://www.ownerrez.com/support/articles/supplemental-discount-code#discount
[This topic has been merged with another topic ("Rentar Agreement Signed" indicator). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Manually mark Rental Agreement as received)]
Guests now see "No, I do not want travel protection" with a brief disclaimer about potentially not receiving a refund.
We have new guest forms rolling out in the near future that will pretty this up a bit as well!
Travel Insurance will be offered prior to signing the Rental Agreement, and the Travel Insurance language is stated very clearly here.
With that in mind, I'll mark this request as Released!
[This topic has been merged with another topic (Select which photos are sent to the difference channels and our own website.). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Specific picture selection for different channels)]
[This topic has been merged with another topic (Trigger for Integrated Lock - Guest has checked in). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (schlage arrival entry triggers welcome sms/email)]
We're late to the game in responding to this request, but I do want to let everyone know that standard and early or late check-in/out time condition statuses are now available for Triggers and Tag Automations!
Here's what dropped in today's release!
We've added new field codes for guest reviews that can be used in your templates: {REVSTARS}, {REVTITLE}, {REVBODY}, and {REVPRIV}. These display the star rating, title, body text, and private feedback from the most recent guest review. We've also added a new trigger event "Booking review received" that fires when a guest leaves a review, allowing you to automatically notify cleaners or take other actions when reviews come in.
Hi Megan,
While we don't have a specific report for guest demographics, you can export guest addresses in two ways: either export contacts directly from your Contacts page (https://app.ownerrez.com/guests) or export from the Booking List View.
To export the Bookings List View, go to the Bookings tab in the OwnerRez menu bar, then select List on the far right (assuming you're not already in List view):
Once you're on the list view, use the Filter option to tell the system what date ranges to encompass, or whatever other preferred filters you'd like to sort by:
Next, use the Export button to export that file. You can either download to excel using the Export button alone, or us the dropdown arrow to choose your file preference:
Thanks for that clarification!
What you're looking for is already configurable using Inquiry templates. 🙂
The Inquiry Reply for Bookable Quote Template & Trigger article provides a detailed walkthrough of how to set this up.
Here's a summary of the key steps:
The trigger will automatically send a personalized quote to guests who send an inquiry for available dates.
I'm confused by this request.
Domain re-directs are a very common internet feature/facility. I have multiple domains that all point to my one original website (not an OwnerRez hosted website by the way, but that doesn't affect this) because guests may not always get my URL correct when typing it in, and/or I want to keep others from riding around on my internet coat tails with similar names or trying to steal my website visitors away. So I have a number of different domains, some similar to my website URL, others very different (to capture other guests who may not have been looking specifically for my site in the first place but I can help them based on the domain they've reached), and they all point to my original site.
This is not a function of OwnerRez, it is a function of setting up the source domain name properly so it redirects to my main site.
You can't 'transfer' SEO. If you have a site that has a great SEO history and reputation established then the only way to maintain that is to fill that site with good, relevant and recent content and keep doing whatever you've been doing to get visitors coming to that site. If you turn the site into a redirect that points to another domain, you will lose all of the SEO 'equity' the referring domain has built up. You can hang on to and use that SEO equity by having a link on that site to your new one, and encourage your visitors to use the link and visit the new site, but why bother? If you're going to go the work of maintaining the referring site, just put your OR widgets directly on the referring or legacy site and engage with your visitors there.
This may mean that you have two different active sites available for your guests, but is there anything wrong with that? It's like running TV commercials on two different stations. More exposure never hurt a business. In fact, some top end marketers recommend having different websites that target different types of visitors. In my own business for example, I could have a website for snowbird retirees, one for families, and another for couples, and still another for honeymooners. They are all guests that we get, but different things and different messages attract them, so having a website designed for each is not a bad idea at all.
The process of redirecting a domain to a different URL is actually fairly simple, and takes about an hour to do, as long as you're the owner/administrator of the referring domain.
If you would like some help with doing this, feel free to reach out to me. I would be happy to assist.
