Feature Requests

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while the OR hosted sites are very functional, it would be nice to have the following:

1. newer style website templates 

2. ability to embed photo galleries/carousels (that are not of the property photos) in the custom OR hosted site pages - ex. creating a page or blog post with photos of local attractions.

3. easier formatting of the custom pages - currently it is difficult to embed photos and make them constrained to the same size/ratio without cropping them in advance, or enter text to the left or right of the photo. 

4. The blog thumbnails should be constrained/preformatted to the same size/aspect ratio. the same issue as with the above item - every thumbnail will show a different aspect ratio unless pre-cropped before upload. 

5. Optional availability map of search results (i.e display map of available properties with the results of availability/search widget)

Would be great, Paul, if it were added too OR hough. Changes at RemoteLock have made that a significantly less desirable avenue for lock mgmt. We unfortunately have a couple Yale Assure Wifi when we were unable to get Schlage Encodes during COVID. Hate to replace them, but might have to as I am "done" with RemoteLock. The other options are too expensive for most individual hosts.

Hi Joseph,

Have you tried using the Clear Formatting button on the editing bar? Highlight all of your text and Clear Formatting. That may help.

Another trick I'd recommend is that when spacing between paragraphs, hit Shift + Enter instead of just Enter.

Keep in mind that we do have partner integrations who can do guidebooks for you. I'd suggest exploring some of our Guest Communications partners:

https://www.ownerrez.com/integrations#GuestCommunication

You could also build out that guidebook outside of OwnerRez, and then link to it in your OR messaging assuming it is a compatible file type.

If those tips don't resolve your issues, we'd like to take a closer look for you. Please send us an email at help@ownerrez.com, and include links to the content you're editing as well as screenshots so that we can investigate and better understand what you're trying to accomplish here.

Hello, I am trying to provide a professional check-in guide for my guests but am constantly running into formatting issues in the Custom Fields and Templates section. Is there any plans to address this? I was recommended to use Custom Fields for Templates by the OwnerRez staff and I am beginning to regret following this advice.

I am constantly copying and pasting into a new Word document in hopes that it fixes this seemingly arbitrary formatting. For one listing it will double space the paragraphs, for another it is single space, for another it is single and a half, and then the issue is further exacerbated when combining the custom field with a template. For example on one listing the template begins using the custom field on the next line, another will be double spaced down, another will have it on the same line, and another won't register the space bar. I have spent hours trying to get the formatting to be consistent across all listings and I am beginning to think it is not possible. I was convinced using Custom Fields would allow me to automate all of my messages, but instead it is creating individual problems for each listing and I would have been better off with templates for each listing. It does not look professional despite our best efforts.

Why doesn't the format entered match the format shown to the guest??

Would love to see this feature include the name of our team member and what they do for accountability. Right now I can’t tell what my employee does or what I do as they have the same access as I do and distinguishes our activity. 

We really need this feature to go live ASAP. Having team access levels per listings is crucial. I can’t expand my business without it. Please make this feature a top priority it will bring more customers to OwnerRez and help us as PM grow.  

We use RemoteLock for this very reason.. we have user codes for team members and groups of locks they have access to. RemoteLock connects to Schlage. Being in the software industry integration steps are always better for reliability, so if OwnerRez could do direct to Schlage but could have Team codes and grouping of properties that would be great. 

For example, we have a cleaning supervisor who has access to all properties in the area, and cleaners have the homes then there specific locations,general manager has access to all properties, owners have there codes for there specific homes. 

All of this is logged so we can have an audit trail of what is going on . 

Surprised you didn't get a response to this. 

There are a couple of other threads that discuss the use of other apps like Turno and Breezeway. 

It would be nice to do the Tag action the other way around. for example. 

If a a tag was added manual POOL heat requested for example then you could do automation (ON POOL HEAT TAG ADD  DO X) 

Also, if a custom field or option was added at check out Tag could be added. eg option item add then tag is added  

Is there anyway of doing this ? 

Hi there Ken and Team 

Any update on this yet ?

Thanks 

Charles 

It would be useful if in the ROOM section where we put in the bed counts in each bedroom, if we could check a box that indicates "this is a bunk bed" instead of adding a number count. 

That sounds confusing so let me clarify the problem.  We recently had to offer a discount to a group because they were expecting 16 beds in a house when really there were 11.  The confusion came into play because  one bunk was Queen over Queen, another was Twin over Queen, both with trundles..... and we indicated 3 queen, 1 twin, 2 trundle, '2 bunk'  because they were bunk beds.  The system pushes that over to Airbnb as though that bedroom had 3 queens, 1 twin, 2 trundles, and an "additional" 2 bunk beds.  We need a way to indicate when beds are 'in a bunk setup' because it's not always twin/twin. 

Alternatively maybe the notation area in those sections should allow for more characters so we can explain weird things like that. :-)  Thank you!

Hello!   It would be helpful if we could add vcard files to templates to give guests the option to "one click" add us to their contacts.

When I tried this, the system said that the vcard is an unrecognized file type.  It would be very helpful to add the .vcf as an accepted input type in templates. 
Please and thanks!!

It would be great if the booking calendar could show the already booked dates as “booked” instead of “blocked” and maybe “selected” as “available”

I get called weekly asking if I can unblock the dates that are already booked by other guests because of the wording.

We Need AFFIRM OR AFTERpay . This will increase direct bookings

I would like a field code to a Generic House Manual so that common things such as taking out the trash can be maintained in one field rather than in every single property.

Something like {PINSTMANGEN} to compliment {PINSTMAN} which would be property specific.

I would also like these field codes to also have an option for a URL so that if the manual is lengthy (20 pages) it doesn't get dumped into one email.

Platt

Here is the template I use for the manual now.

Hi {CFIRST},

We’re so happy you’ve chosen to stay at the {PDISPNAME}! We’re here to help make sure you have a wonderful stay.

Below is the House Manual with valuable information on the home.

The first section or Web Link is for property-specific information just for your home.

The second section is General Information that is common to all Martha's Vineyard Rentals.

Save and share this email so that others can have easy access to this important information.

If you have any comments on the manual let us know via a reply to this email. Your vacation home is constantly being upgraded with new systems and appliances. Sometimes we miss a change. Please don’t hesitate to reach out to us if you have any questions!

Sincerely, 

The Vacation Rental Team

HOUSE MANUAL FOR {PDISPNAME}

{PINSTMAN}

I am surprised that no one thought this was a good idea.

The purpose is to be able to send guests a URL link to the property manual rather than the entire manual in one email.

Why would that not be a good idea to do?

Using these field codes put the whole manual in an email.

HOUSE MANUAL FOR {PDISPNAME}

{PINSTMAN}

[This topic has been closed as a duplicate of another topic (Duplicate Option for Templates, Triggers, Surcharges, etc.)]

[Another topic was closed as a duplicate of this topic (Having a Duplicate Feature for Triggers and Templates)]

[This topic has been closed as a duplicate of another topic (Duplicate Option for Templates, Triggers, Surcharges, etc.)]

[Another topic was closed as a duplicate of this topic (Ability to duplicate a trigger, or save-as another trigger.)]

I feel like I have already requested this before but I can't seem to find it.

I'm not sure why there isn't a duplicate feature for an existing template or trigger as it is tedious to "copy & paste" every line from each of these and recreate conditions especially when you have to do for both channel and email and where you may have multiple conditions, etc.

This seems easy to add and like low hanging fruit.

Can you please add?

Thanks!

Hi Michelle,

Apologies for the confusion!

Bri is correct that you can set multiple filter criteria for a single search. The system will work that way, however, the important factor is that these are AND criteria... meaning that all of them would have to be met. 

Your example of a partially paid balance and failed Security Deposit in one search would not provide results of all bookings that fit either criteria, it will only show bookings that fit both criteria.

If a booking is fully paid but fails Security Deposit, it would not show in those results.
If a booking is partially paid but collects a Security Deposit successfully, it would not show because it is not meeting all search criteria.

There is not an option of OR criteria searches at this time, that would require separate searches for each criteria as was mentioned in the support ticket.

I hope this clears some things up!

There is no ability to add tags to Contacts in mobile view. This has to be an oversight. Please fix this!

Please provide a general timeline of this feature. Is it planned this year?

I would like this feature also

I recently removed my cleaning fee to simplify the detailed charges the guest sees and potentially improve w/ the algorithm. While I can generally absorb the cleaning cost, it becomes challenging for 1- or 2-night bookings. Following a suggestion from this forum, I added a "Management Fee" as a surcharge in OwnerRez. I set it at $175 to cover my cleaner's cost. This fee is a fixed charge that guests don’t see; it’s hidden in the rate. For example, if my nightly rate is $100, a 1-night rental totals $275, and a 2-night rental totals $375. Slightly different than what you're referencing but might be worth looking into.

Is there any way possible to let guest book directly from the results when they do a general availability search? See my screenshot below = when we do just a general date search it responds with all the properties and their rate ranges that are available....BUT there is no booking option from that. A guest still has to go into EACH individual property page to look at it, then RE-REQUEST again if they want to book that unit.
That's very laborious and super old-school. I would think your system would be more advanced than that. Pretty much every hotel and small property website I go to, when you put in your dates/guests/etc and it returns the list of available rooms.....you can actually SELECT AND BOOK directly from that page the one you want. NOT have to be directed to that room page, where you then AGAIN have to fill out everything and go through the process to book it. This is an extra step, if people are just searching availability across the whole property, that might eliminate them booking. ???

We have added some pictures that include text because it really helps with common questions, and some people don't read descriptions but will read short text in the photos.

We have two sets of photos with text.  The first is a floor plan.  The second is a group of photos going over amenities in rooms.  I know this is included in the description, but we have found some guests just don't like reading that much text and consume the information best this way.

However, the text photos violate VRBO's terms of service.  However, they are permissible on Airbnb.

So the suggestion is to limit certain photos to not transfer over to every platform.  I could limit these text photos to just Airbnb and the website.

Hi Wesley - It's in active development. Two pinned posts at the top of this feature request topic share the latest and a sneak peak. We hope to get it into testing very soon.

The inbox will not show upcoming messages. However, you can see what is upcoming by looking at the Messages tab of a booking or the Trigger Forecast.

Did this just get dropped?  I would love this.  The post is from 3 years ago.  Any idea when this will roll out of development?

Also, would this inbox allow us to see the automated messages in line as well?  And then the future messages too?