Feature Requests

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Hi Robert,

Sorry, but I'm having some trouble following you here. There are no widgets we refer to as the following in OwnerRez:

• Price Widget Form
• Instant Price Widget
• Quote Form Widgets

Are you possibly referring to the Booking/Inquiry (Book Now) widget? https://www.ownerrez.com/support/articles/widgets#book-now 

What's your use case here, Platt?

OwnerRez is set up for transactional correspondence, not marketing correspondence. There are any number of third party vendors you can use for marketing purposes, such as Mailchimp or Constant Contact just to name a couple.

We cannot have it send a template more than 30 days after departure, and there isn't a workaround for this with triggers. 

I saw this requested and declined.

I want to request it again. All OR has to do is provide an opt out for this to be legal.

Not a big ask but helpful to us.

Platt

More option for staff access in general. Its almost all or nothing with a couple options in between. Staff access should be much more customizable. 

Hi Pelican Vacation,

I'd suggest opening a separate Feature Request for this consideration. We're always open to ideas for improvements! Get specific with it and let us know what you're looking for. Share it with likeminded users as well who may be willing to give it an upvote!

Thanks for submitting this request! Feel free to share it with likeminded users who would be willing to give it an upvote.

Hi Sloanish,

We are not in discussions with OpenPhone regarding an integration at this time, no.

You're welcome to create new Feature Requests for suggestions on inbox enhancements in OR if you haven't already.

Hi everyone,

I've changed the status of this request back to Requested. We do plan to make changes here in the future, but the current development roadmap will not allow for it this year. The request remains open for voting, so feel free to share it with likeminded users who would be willing to give it an upvote!

For now, the Line Item Pivot report is what I would suggest, as Ken outlined above.

When a guest completed the Price Widget Form and is shown a quote for the dates and other information they have entered, the quote displays on screen, but when they click submit, it gets treated as a standard quote request as if the guest wasn't shown/given the price at all. Their request is sent to the owner/manager to later respond with a quote.

Why?

When a guest completes and submits info on the Instant Price Widget, they should immediately receive an email or SMS, generated from a specific template created for the purpose, with all of the quote details and a link they can book from.

What the heck good is it to display a price for a guest, but to not provide them with a copy of it for their own records? I'm shocked and frustrated that OwnerRez doesn't do this. Isn't it an obvious 'no-brainer'?

Come-on OR!!! Let's get this glaring oversight and lack of functionality fixed!

And yes, having guests able to instantly book themselves from the Instant Price Widget Form is NOT the same as having them receive an emailed copy of the quote they generated for themselves. I may want some guests to be able to generate their own quotes... that doesn't mean I want anyone to book 'unatteneded' and on their own. 

On another and related topic: What happens when guests sent a quote request to an OwnerRez user, via one of the other Quote Form Widgets?  Do they not receive an automated response telling them that their request has been received? If not, they should. If they do, why are they receiving a response to that form submission but not this one?

I posted this before.

You do not have a universal InBox at present.

ALL comunication need to be captured within it.

I would like to have the option for non-AirBnb bookings to offer the guests the option to 

#1) Do a damage deposit of X

OR

#2) Do a non-refundable charge of Y

This gives the guest the option to do a hold on their credit card or a charge (which would be less than a hold) but would be non-refundable.  

THIS FEATURE WOULD BE A HUGE PLUS for guests!

The filter forms are very long.

It would save a lot of time also to have the Cancel and Apply buttons at the top of the form

Looking at moving to Breezeway from OpertoTeams and  still they only pull the booking notes.  This is why I NEED NEED the ability to add a field to the booking notes in OwnerRez.  

This way Breezeway will get the dog name allowing me to use technology to be personal. We write personal notes to the guest and a separate one to their DOG I've setup a custom field in OwnerRez Dog Name (BXDOGNAME)

I would be happy if this was just a tool that we could use in OR dashboard, not a widget.  We do a lot of price steering and sometimes send traffic away from direct booking and into VRBO or AirBNB depending on how our search ranking is working.   Having the rate channel tester display all channels and diret at the same time is a no brainer.  Right now it is three tabs on a 38 inch monitor.   We need a way that we can verify our steering strategy.  The VRBO Rate Tester should also include the VRBO service fee which is missing in some cases from the Channel Rate Tester.

Currently in order to send a Quote to a guest trying to potentially direct book, the user must select one property at a time in order to send separate quotes.  A multi select tool would be beneficial in order to send multiple quotes for the potential guest in a streamlined fashion.

Currently, I do not see any options to pull detailed or summary reports on guest demographics -- such as the state in which they reside.   I'd love to see this type of report in order to aide with advertising/marketing within those markets, if so desired.

I desperately need this tool. As an owner of seasonal and large properties, my guests coordinate far in advance as groups to book. I cannot rebook in short time window that VRBO would call "moderate." But I can work with the moderate and flexible windows in slow seasons. This flexibility is imperative as VRBO limits my views for searches by arbitrary cancel periods and I need more flexibility in slow season.

It would be great if we had a feature to automatically accept changes to the guest count. We are frequently asked to change the reservation through Airbnb and it would be nice if this could be handled automatically especially when there is no charge to do so..

Thanks!

-J

PLEASE add this feature. Tracking owners, their cleanings, and invoicing correctly for such is a nightmare sometimes. 

"Hello!

Owner booking work has already been tasked out internally. All we're waiting on now is to be able to slide this into development as soon as some space opens up on our boards. We've got a lot of irons in the fire!

Thanks for your patience here. We'll change the status of this request once it goes into active development, which shouldn't be much longer now!"

Can you hire some more devs? this was a response from March. 

We have hired new developers very recently, and while it takes time to get them up to speed on our platform, we're excited about the additional capacity.

Owner bookings is currently planned for this quarter, though timelines can shift as priorities evolve. I'm optimistic about our progress but want to set realistic expectations. There is no ETA I can provide at this time.

Today I was on a long drive, and thinking about the functionality we desire to have around soliciting Guest language preference.  Given that I have set up tags in Ownerrez for "French" and "English", (though other languages may be added): I was wondering if we could have you (Ownerrez) set up a widget that would allow us to solicit input from Guests on tags like this.  In our case, as early as possible in the booking process I would like to solicit Guest selection of language preference through an auto-sent email such as those used for the Renter's Agreement and Point of Contact information solicitation.  In that email, or one related, I would want to use such a widget/URL to get Guest input on preferred language which would set the appropriate Tag, in this case the Language Tag.

Hope my idea is not to much off the edge!

Kees

"Hello!

Owner booking work has already been tasked out internally. All we're waiting on now is to be able to slide this into development as soon as some space opens up on our boards. We've got a lot of irons in the fire!

Thanks for your patience here. We'll change the status of this request once it goes into active development, which shouldn't be much longer now!"

Can you hire some more devs? this was a response from March. 

More option for staff access in general. Its almost all or nothing with a couple options in between. Staff access should be much more customizable. 

I agree, currently we use excel and its tedious.

Message template...the above is the html for the body of the template... click on the <> in the editor to paste it in 

We do this-not sure if that is what you mean - 

 <p style="text-align: center;"><img src="{MYLOGOIMGURL}" alt="" /></p>
<table style="width: 100%; border-collapse: collapse; border-style: hidden;" border="0" cellpadding="5">
<tbody>
<tr>
<td style="width: 50%;">
<pre><span style="font-size: 11pt;"><strong><span style="font-family: arial, helvetica, sans-serif;">{MYCO} @ {PXHOTELID}</span></strong></span><br /><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">{MYEMAIL}</span><br /><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">{MYPHONE}</span><br />--------<br /><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">355 SW Highway 101</span><br /><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Depoe Bay, OR 97341</span></pre>
</td>
<td style="width: 50.3734%; text-align: right;">
<pre><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><strong>INVOICE/STATEMENT</strong></span><br /><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">For Booking: {BID}</span><br /><span style="font-family: arial, helvetica, sans-serif; font-size: 8pt;">Printed: {ZCURDATDAY}, {ZCURDAT}</span></pre>
</td>
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</tbody>
</table>
<p>&nbsp;</p>
<table style="height: 18px; width: 100%; border-collapse: collapse; border-style: solid; border-color: #000000;" border="1">
<tbody>
<tr style="height: 18px;">
<td style="width: 50%; height: 18px;" valign="top">
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp; <strong><span style="color: #999999;">Guest Information:</span></strong></span></p>
<pre style="padding-left: 30px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-size: 11pt;"><span style="color: #333333;"><strong>{CFULL}</strong><br /></span><span style="color: #999999;"><span style="color: #333333;">{CADDRPRIMEM}</span><br /><span style="color: #333333;">{CPHONEPR}</span><br /></span><span style="color: #999999;"><span style="color: #333333;">{CEMAILPRIME}</span></span></span><strong><span style="color: #999999;"><br /></span></strong></span></pre>
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<td style="width: 50%; height: 18px;" valign="top">
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp; <strong><span style="color: #999999;">Booking Information:</span></strong></span></p>
<p style="padding-left: 30px;"><span style="font-size: 11pt; font-family: arial, helvetica, sans-serif;"><strong>{BNNGHTS} Night Stay</strong></span><br /><span style="font-family: arial, helvetica, sans-serif; font-size: 11pt;">Booking Made:&nbsp;{BCRE}</span><br /><span style="font-family: arial, helvetica, sans-serif; font-size: 11pt;">Arrival Date:&nbsp;{BARR}</span><br /><span style="font-family: arial, helvetica, sans-serif; font-size: 11pt;">Departure Date:&nbsp;{BDEP}</span></p>
<p style="padding-left: 30px;">&nbsp;</p>
</td>
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</tbody>
</table>
<p>&nbsp;</p>
<table style="width: 100%; border-collapse: collapse; border-style: hidden; float: left;" border="0" cellpadding="5">
<tbody>
<tr>
<td style="width: 35.0315%;" valign="top">
<p><strong><span style="font-family: arial, helvetica, sans-serif;">{PDISPNAME}</span></strong></p>
<p><span style="font-family: arial, helvetica, sans-serif;"><img src="{PIMGURL}" alt="" /></span></p>
<p><span style="font-family: arial, helvetica, sans-serif;">{PADDRM}</span></p>
</td>
<td style="width: 64.9685%;" valign="top">
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span style="color: #999999;">Charges:</span></strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">{BCTAB}</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span style="color: #999999;">Payments:</span></strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">{PAYCOL}&nbsp; &nbsp;{PAYTYPE} -&nbsp;{PAYCCNUM}&nbsp; &nbsp; &nbsp;{PAYAMT}</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">{BBACT}</span></p>
<p style="text-align: right;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="color: #999999;"><strong>Total Charges:</strong></span>&nbsp;&nbsp;<span style="font-size: 11pt;"><strong>{BTAMT}</strong></span></span></p>
<p style="text-align: right;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="color: #999999;"><strong>Amount Paid:</strong></span>&nbsp;<span style="font-size: 11pt;"><strong>&nbsp;{BTPAY}</strong></span></span></p>
<p style="text-align: right;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="color: #999999;"><strong>Balance Due:</strong></span>&nbsp;&nbsp;<span style="font-size: 11pt;"><strong>{BTOWE}</strong></span></span></p>
<p>&nbsp;</p>
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<p style="text-align: center;"><span style="font-family: 'arial black', 'avant garde';"><strong>Thank you for staying with us!</strong></span></p>

So exciting, y'all!!

You are very welcome, Nathan, and this is just the tip of the iceberg!

What we are working on will blow you away!  Imagine Rezzy being able to look at your account and tell you specifically, based on your settings, why something is wrong (eg. why a booking has the charges it does). Coming soon!

On this topic - Can anyone share an email template that I can use to generate a "folio" type report for the guest?  I'd love something nicely designed that includes details of the stay, the charges, the payments, etc - all together in a single table or email.

Anyone have something like this they're willing to share?

Hey Tony - Welcome to OwnerRez!

This is a Feature Request and is still garnering votes. No decisions have been made regarding this Feature Request at this time. 

Be sure to share this with other users who may be interested in this so they can also vote for it!

Ok.. I put that in about 3 years ago under this request.

https://www.ownerrez.com/forums/requests/common-photos-linked-to-multiple-listings#68300