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Great, thank you very much. Is there any way of connecting Yale Linus Smart Lock L2 and OR without paying for the connection (e.g. Zapier etc)?

I believe this is supported through Jarvis.
Our Support Doc:  https://www.ownerrez.com/support/articles/integration-jervis-systems#list-of-supported-devices
Jervis site:  https://www.jervis.systems/devices?category=smart-lock&brand=Yale-Access 

In both of those links they mention the Yale Linus Smart Lock.  May want to check with them directly to double check the L2 is supported.

I asked in their chat and received the following reply:


Hope that helps!

Starting September 30, Airbnb will be replacing in the booking guests' actual phone numbers with temporary numbers.

Obviously, this is a move to prevent guests and hosts from doing business directly with each other.

Is OR aware of this and going to provide a way for us to get guest actual phone numbers so that they will be in the guests' contact records instead of the temporary numbers?

I know we can require ithem to be provided in the rental agreements, but that will require an extra step on hosts' parts to manually transcribe them from the RAs to the contact records.

Is Yale Linus Smart Lock L2 supported by OR? If there is no direct integration from OR, what indirect options are there? 

Hi James!

I don't believe this would interfere with requirements for disclosing a renter agreement that needs to be signed, but it would be best to reach out to the channels to confirm this.

One thing to keep in mind is that if you have an templates that use the BUFIXUP or BULEASE field codes, it will still send a renter agreement, even if the property rules are configured not to require a renter agreement. The system would send a default agreement if none are configured in the account. If you don't want a renter agreement from OwnerRez sent since you'll be using the one in Charge Automation, you'll want to remove those field codes from any templates in the account if you don't need the guest to fill out the POC form. 

Keep in mind that the POC form to collect guest information is attached to the renter agreement, so if you need guests to fill it out so you can get their email address, such as Airbnb and Booking.com guests, then you'd need to leave those field codes mentioned above in your templates, and create something generic as a renter agreement that gets sent with it. We've seen other users insert their House Rules in place of the agreement when they still need guests to fill out the POC form.

Please reach out to help@ownerrez.com if you have any questions!

It's totally proper and typically a lot easier to book direct for any additional nights than to add them via Airbnb. The question was how to do that the easiest.

When you create a new quote for a direct booking for the additional night(s), you can go into the charges and adjust them there, deleting the fees you don't want to charge and adjusting any other fees you want to keep and adjust. The notifications you have triggered for direct bookings can be set to be different than for bookings via Airbnb and other OTAs.

Hi - I am trying to find out about DACK.  
How is it ?

How much does it cost? 

Do you recommend ? 

thanks!

Sherry/Florida USA 

Does anyone use the Igloohome lockbox? I'd like to use it for our car which won't always be parked at our house near the bridge.

I'm curious what the process is to ensure the lock gets updated with the codes and what happens if it's not near wifi/internet access - can it be remotely unlocked?

Would appreciate any info from real life users

Thanks!

Hi! I am interested in the same! Wondering if you have found a good solution that syncs with OR? 

I have come across quite a few apps that look good but are separate from OR so would take quite a bit of data input/management to make the program successful. 

I would greatly prefer (as I am sure you would) something more automatic/seamless with integration. 

Let me know if you've had any luck! 

Thank you!  That worked.

Hmmm. When I just clicked on it, it brought up the support article:

https://www.ownerrez.com/support/articles/changing-the-charges-for-a-quote

You can also navigate to Help > Support Center on our website and type in "Change Charges" and find the same article.

If you have any problems with finding it, send us an email at help@ownerrez.com and we'll hook you up with the article from there!

You can export the Booking Summary report into Excel and then manipulate the data from there if you need to. You can print that report to a PDF, or create any needed graphs from the data in Excel.

I see that our team also answered this question on an email you sent. If you have any follow up questions, you can reply to that email!

We do not currently show any Pet Agreement custom fields. The methods described earlier still apply.

You can set up a trigger and template to fire off a separate Pet Agreement if the booking shows pets are included, by using a condition. 

Hey Jude - Welcome to the wonderful world of hosting!

When you see the title on booking channels, that is coming from the property description Headline

If you're not using Instant book, you're using Request to Book, where every booking needs to be approved - permission to stay, if you will. Here's some additional information on the two, including where and how to set those options: https://www.ownerrez.com/support/articles/instant-book-vs-request-to-book

I don't believe there is an easy way to accomplish what you're trying to do. It sounds like you only want to block the combined listing after a checkout, but possibly want to still allow any of the 3 child listings to still book?

If that's the case, your best bet would be to manually block the combined listing when you receive a booking, and check the box to not block the other 3 properties.

For additional questions on this, feel free to reach out to our team directly at help@ownerrez.com.

Hi Mitchell,

If you believe the card they used to pay for their booking was legitimate, then you may not need to refund the payments already made. 

To have them add a new credit card for the booking: https://www.ownerrez.com/support/articles/booking-collect-payments-manually#request-payment

You can also delete the current credit card: https://www.ownerrez.com/support/articles/booking-delete-guest-credit-card

Hello!  Thank you for your reply.  When I clicked on that link, it says it's not longer available. 

Hey there!

You can create a quote and then change the charges to mirror what you've agreed to with the guest.

Here is a support article that will walk you through changing the charges on the quote:

https://www.ownerrez.com/support/articles/changing-the-charges-for-a-quote

If you need additional help with this, please reach out to our team at help@ownerrez.com

Does anyone use Burlington Bank (via Elavon) for processing credit cards? We just stated using them for their varying interchange fees but so far every transaction has been 3.15%. I called Burlington Bank and they said it is likely because our payment gateway provider (authorize.net) is not inputting a check in and checkout date and therefore the transaction is not coded correctly. Has anyone had this experience and if so, were they able to get it fixed? Thanks in advance. 

I recently started using Charge Automation and I’m just trying to smooth out the workflow.

My question is if I have rental agreement selected in properties then OR will try to collect a rental agreement then CA will try and collect another rental agreement. 

I can get around this by selecting for no rental agreement in OR which then just allows CA to collect their one.

What I want to check is that if I deselect rental agreement in OR will I be interfering with the requirements for disclosing a rental agreement on Airbnb or Booking.com?

Is this the right thing to do or am I messing things up?

I am pulling together info for the bank and they want a report to show income. The Booking summary report data is what I want in a nice professional report type format.  Any suggestions? 

Hello!

I would like to create a quote for a certain price to send to a repeat guest. I would like to adjust the price to what we agreed on.  Is there anyway to do that without using a discount code?

Thank you for your help!

Has any progress been made on conditionally showing the Pet Agreement custom fields/Pet Agreement? It's been quite some time, and it would be much cleaner to only ask for this info if it's necessary.

Hi Jude here from NM, a newbie to hosting.  Lots of work!  Ok my question is when I name my property on Owner Rez will this show up as the TITLE on all the other booking channels?  Also I noticed in my area that several folks don't use 'instant book' does this mean they are just doing things manually?  I want to book instantly and have no clue how to NOT do it? LOL I would believe it's a benefit for the guests as well, correct? Thanks!

I am also looking to create a one night only discount. Currently, we offer a 50% discount on gap nights when available-- after the guest has booked. (I got this idea from OR's template suggestions so I am surprised it's not an option.) The way discounts are set up right now, you can only add a discount per stay or per night but for all nights. I'd like the system to allow me to create a discount of 50% off one night only based on the current rate of the night they want to add (i.e. our rates change from weekday to weekend, they may have booked over holiday rates, but want to add another night not on holiday rates, etc). Another wrench in this is that we also charge extra for additional guests and want to take that into account with the discount. I can create this manually, but worry about my math skills and human error! :) 

Also, when I have added this in the past, I intentionally do not select it to be added to the rent because the guests wants to see the extra fee line itemed out, but it still adds it to the total rent when sending the guest the "change" email. It would be great if we could send a quote for that extra night that they can just accept and then it will add it right on to their total b/c what usually happens is the guest expresses interest in the offer, asks how much, I have to manually figure it out, then they think about it for weeks or months, and then after some time, ask me to add it and I have to search for that email, add it in again and then send them another email with the change. Perhaps there is a simpler way to do this? 

Hi All,

Can anyone point me to how I can create a changeover rule to ensure there is a one day gap after a booking, but not before?

I have a parent listing which includes 3 other listings.  A block the day after is important to ensure we don't have three back-to-back checkins.  However, the day before is rarely an issue since we don't typically have three units checking out on the same day when they are booked individually. 

in summary, how can we set a cleaning gap the night after a booking, but not before?

Thank you!

An invite there shows that the email is already in use. Can you try logging in and see if you've already been added?

It was added, thank you very much!

An invite there shows that the email is already in use. Can you try logging in and see if you've already been added?

I would like to list on GoLightly.  Would any of my fellow female hosts be kind enough to provide me with an invite code?  Thanks!  [solved, thank you!]