General Help and Questions

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Hi Chelsea,

Great question!

You could accomplish this by using the e-Signature dropdown provided on the Legal tab within each booking. Just click into the Legal tab, click into the dropdown, then select your preferred Agreement to send:

A new window will pop up with a button that says "Compose Email":

When you hit the Compose Email button, you will then be brought to an editable Template. Here, you can change the recipient info to whoever the link needs to be sent to:

I would also recommend including in the message you're sending to these individuals that if a Point of Contact (POC) form pops up, they should leave that page as is and simply proceed to the next page for e-Signature. Once the Point of Contact form has been filled out by your primary guest, that information stays intact any time the form is opened again. Changes to the form will result in changes in the guest info on the booking itself. This can result in many unnecessary emails and phone numbers piling up on the booking, aside from just your primary guest's contact info.

These guests receiving the Agreement link after the primary guest has already filled out the POC can simply click the "Verify and continue to signature" button to move to the signing page:

Try going to Settings > Theming. That should take care of it.

Hi, I would like to change it in other settings, like my hosted website and reply from email.  Thanks.

Hey James,

You can use Seasons to set minimum nights for specific date ranges, and those Seasonal rules will override your property level rules. You'll find this support content helpful:

https://www.ownerrez.com/support/articles/rates-seasons-overview

For API connections to channels, you can create a blackout specific only to that channel. Go to Settings > API Integrations > Blackouts tab, Create Channel Blackout, and specify which channel you want the blackout to be.

https://app.ownerrez.com/settings/channels#tab-blackouts

Blackout is not a block and will not appear on your main OwnerRez calendar, will not affect any iCal calendar exports, and will not trigger any Mutual Blocking.

Hi!  Is there a way to have all guests on a reservation sign the rental agreement, vs just the person who booked? Thanks!

I saw this requests goes back to 2019. Has there been any update?

I'd like to be able to send out a monthly report too.

Thanks!

Hi Elizabeth!

What you are referring to is called "Broken link protection". It enables OwnerRez to ensure that requests get routed to the correct page even if you change the path for that page.

You can disable it Hosted Websites > select website > click Change Settings button, and scroll to the bottom of the page: 

Yep, that was it. Not sure how I missed it before. You guys are awesome.

Hi There

Got a complicated one here. I'm looking for how to set up a system of allowing minimum 3 night stays during May, June, July and August. Then having a 90 day minimum for the rest of the year.

I know Booking.com settings don't allow a minimum stay figure greater than 31 days. I'm not sure about Airbnb yet.

Does anyone know how best to set up this system? Can it be set up.

Also is there a way to block one channels calender for certain dates but not the other?

Any help gratefully received.

For those of you wondering why I am puzzling over this.

London has a 90 day legal restriction on short term rentals and once those 90 days are used you cannot have any more short stays. You can have longer stays but they then have to be 90 days or more.

I added a custom page to our website for FAQs. The 'slug' is adding a bunch of numbers at the end so it looks sloppy. Anyone know how I correct that? 

Hey Brian,

We have a blurb on that topic here:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-bookingcom-common-issues-questions#bdc-links

The long and short of it is that you likely have link protection enabled in your message security settings in the Booking.com extranet. You should be able to either disable that link security feature so that adding safe sending domains is not needed, or leave it enabled and add the following OwnerRez domains so that your OR links can be sent successfully.

• app.ownerrez.com
• ownerrez.com
• ownerreservations.com
• orez.io
• inquiryspot.com

Airbnb and VRBO have changed their UX experience to display total prices including fees (like cleaning) in the first total. This would meet the pricing requirements for this law, correct? Cleaning fees are not illegal, it’s just that the fee has to be displayed initially, not after several click throughs. This was never my favorite experience as a host or a guest so I’m happy the fees are displayed upfront in the booking process.

Please correct me if I’m understanding this requirement incorrectly.

Checking here before going to support, hoping some folks have creative solutions. 

My goal is to get the guests contact info, card for deposit, and agreement signed through the BUFIXUP field link. I have a template that works well for all other channel messages. The problem is that Booking.com scrubs the BUFIXUP link (doesn't seem to be the case with Airbnb). What is the best workaround to keep this automated (with the specific guest BUFIXUP link) while preventing the scrub? Thanks for the help with finding a fix!

Note: I would say that booking.com is scrubbing anything with a .com, www., or https:, but they didn't scrub my email in the booking.com message. They only scrubbed the BUFIXUP link and my website link. 

Thank you so much for your reply! I spent all day yesterday looking over forums for ideas on how to fix this issue. I am going to try this and see if it helps! 

Hi Curtlyn, 

I host 14 pet friendly units. I definitely understand this issue!  Between telling me they don’t have pets or telling me that her dog as a service animal… Drives me crazy what people will go through to save a few bucks!  

It is stated in our listings that we charge pet fees after booking, and charge them based on weight of the pet.   Also states that “ as an integrated partner with Airbnb,” we require outside communication as well as a rental agreement.  (Then make sure those are stated in house rules or in a paragraph within description.) 

It our initial email to the guests normal email we send a confirmation and link to rental agreement, which is a template we created on owner rez.  Basically says :   Thank you for choosing this location for your upcoming stay… we need a normal email address to communicate via our internal system…blah blah blah….  

This reservation is for two adults and one child and zero pets.   If the reservation has zero pets included, we would not expect to see a pet in this property at any time.  Undocumented pets will incur a $300 fine as is stated on your rental agreement.  If the reservation is incorrect and you are indeed bringing a pet, please reply with the breed and total weight so an accurate fee can be added.    

The fact that all of these are stated in house rules will help deter many dishonest people.  

Between the threatened fine and requiring a rental agreement, we haven’t had an issue since.  

Hi Jessica,

Please email in to our helpdesk at help@ownerrez.com so we can take a look at your exact account configuration and discuss in further detail.

~Caleb

Can you please elaborate on this further? I am trying to set this up on my account to get rid of the duplicates in VRBO.

The whole point of Zapier is you don't need the API Endpoints and webhook information.  Zapier takes care of those things for you.  Kind of like developer lite mode.  lol

Our Zapier documentation is here:
https://www.ownerrez.com/support/articles/zapier

And Zapier has a tool that can get you started when connecting two apps.  Here is the link for Pushover+OwnerRez:
https://zapier.com/apps/pushover/integrations/ownerrez 



If you want to truly use Webhooks and API calls though, that would first require you to set up an OATH connection to OwnerRez.

For most clients that are developing just a stand-alone app to connect OwnerRez to, you would use a Personal Access Token.  However, webhooks don't work with the Token setup and only work with OAuth apps.

All the documentation for setting up a connection to the OwnerRez Open API can be found here:
https://www.ownerrez.com/support/articles/api-overview

Hope that helps you get started!

-Steve

Hey Steve! That is amazing! So glad this is an accessible feature, I’ve already got it up and working. That being said, I would still love the correct api information to utilize other strategies, would you be open to sharing the correct links?

Hi Michael,

Good News!  We just released Push Notifications this past week. In fact it is so new, we haven't even officially announced it yet!! 

No need to set up a 3rd party app! Subscribe to our built-in push notifications on your phone!
https://www.ownerrez.com/support/articles/my-account-alerts-push-notifications

We believe if you are subscribed with the phone your watch is attached to, those notifications should pass over to the attached watch.  
I found this apple doc that may help with that as well:
https://support.apple.com/en-us/108369  

Give it a try and let us know how it works for you!

-Steve

Hey there, I'm trying to use webhooks by Zapier to trigger push notifications with the app Pushover. When a message comes in from a guest or potential guest, I want my apple watch to notify me. I'm struggling getting the App I made in the Zapier Developer area connected with owner rez, and it seems to be an issue with the endpoint urls I'm using. That's what I think at least. Could someone provide me with the following information?

- What is the Authorization Url?

- What is the Access Token Request Url? The API endpoint URL where Zapier sends the approval code on user redirect, typically via POST, and receives access_token in the response.

- What is a good API endpoint URL to test authentication credentials, ideally one needing no configuration such as /me.

Thanks,

Mike

Sign me up for wanting to delete or hide old custom sources as well.  I'd even be willing to map old sources to new sources so no old records are using the "deleted" resource.  thanks.

Hi Curtlyn,

There is no way currently to have a pet fee apply to every booking regardless of guest selections for pet counts. However you could change the typing to one of the other Airbnb accepted fees such as a management fee. These would generally apply automatically regardless of pet selection.

No matter which way you go with this, you'll likely always have potential guests trying to pull a fast one, it may be better to work on your deposit to offer yourself protection in cases where guests aren't as easy to work with.

We have a problem with AIRBNB guests not claiming pets. We then send a payment request to the guests with pictures showing proof that pets where there. Some will admit they had a pet and accept the charge, but some will not. We then have to pay our cleaners out of pocket. Is there a way I can set up the surcharge to automatically apply to every AIRBNB reservation regardless if they claim the pet(s) or not? If they truly didn't bring a pet we would then send them the fee back. Should I just create a deposit and do it that way? 

If you go to Properties (select that property) and choose Amenities, you'd see the option to change the "property type."

Can someone advise me with how to edit a listing to indicate it’s a house and not a townhome? I can’t figure out. Thank you in advance e! 

I Have a help ticket in that Suzee is Currently working on, Thanks Suzee! We have rent, surcharges, and cleaning fees for each booking. Its easy enough to categorize them as rent so our OR website shows one price + tax in the drop down menu the guest see. My questions is the advertised price as set in "General info- Calculation Overrides - Nightly Min /Max. Correct me if I'm wrong but that is the "Advertised price".

Is there a fix to have this  setting reflect my minimum nightly rent + the surcharges and cleaning fees that is going to be accurate, no matter the length of stay? 2 nights vs 3+ nights. 

Adria,

I can't setup in OwnerRez because you need the iCal in order to do so.....VRBO does not produce an iCal when using a channel manager.

If I can't get this done, then I have no choice but go back to the previous channel manager. My properties aren't being seen, and I have a hanging double booking possibility because someone booked on Airbnb and I have no way to update VRBO until I get migrated over to OwnerRez.

Tom

Hi Tom:

You'd want to be sure to start by setting up the channel here:

https://app.ownerrez.com/settings/channels

Once you create that channel and save it, that ID number will show.

Generally a client will set up the Vrbo starting in OwnerRez. if you initiated your inside Vrbo & they are asking for an ID number, you need to be sure to also setup the matching Vrbo channel in OwnerRez.

A caveat: Once you API connect, OwnerRez will overwrite most content on the channels. Be sure you are happy with your property setup, calendar, rates, etc. Take a walk through the setup checklist here to check your setup:

https://www.ownerrez.com/support/articles/setup-checklist

You'd go to Settings>API>Vrbo and look near the top of the page. The format will be similar to what Ken shows above.

These instructions aren't valid as of June 21, 2024