Feature Requests

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Hello!

Although there isn't a refresh button, you should be able to do the same thing as support to refresh the list by going to Settings > Door Locks > click into the integration > click Change next to property mapping. On the following page, just click Save without making any changes, and then the list of locks should be updated and remove the old locks and properties.

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

Another additional Feature Idea:

Have a second set of login credentials that the lead guest can share with other members of their party, so they can decide who and if they want to share it with other people in their group.

The second login would give access to all of the information except for financial, and not allow changes to be made to the booking, only display information, so details can be shared, but the responsible booking party remains in control of the reservation.

Logins... what a conundrum... how are they created, where are they stored, how are passwords reset, two factor authentication, etc. etc. etc... 

I believe with enough pieces of information similar to what airline and cruise companies do with booking information... that not having an additional login is a good thing.   If I can use my ORB number and a last name, that would seem adequate in locating and confirming who I am. The odds of someone knowing my ORB# and the booking last name are pretty slim. 

by PacViewLodging – Jun 9, 2026 11:16 PM (UTC)

I don't understand your comment regarding airlines and cruise companies. My airline certainly uses a password and login, and they also insist on 2-Factor Authentication (sending an email with a secondary access code) to login, every single time.

Generally speaking, I agree with you, however I also have no problem with logins or passwords. I use a secure password manager, and the vast majority of my logins are stored within my browser and I never need to look them up, they are automatically entered when I go to a page, as long as I am on one of my trusted devices, so it really is no inconvenience at all.

Passwords, just like installed apps are a reason to keep guests from actually using what you are trying to provide to them.

One can theorize about this all one wants, but in actual practice, with 15 years of live actual experience, having a user name (the guest's email) and a password in order to access our guest portal was never a problem. We never had a single guest complain or express that it was an inconvenience, difficult to use, or anything else negative about it.

Another option might be a link that is sent to the booking guest via SMS, email, OTA messaging... that has the URL with a "hash" of some kind at the end that gets them to their specific booking portal page.   (ie something like:  portal.orez.com/?token=3444fcf6a9fd574283e7897b1fb737e539be212acb7873126c1c267d3766aebf)

That's fine, but it only works for the time when the email is sent and the guest logs in. It won't help them when they go back to portal page and try to log in, or share it with another member of their party, etc.

I for one do not want to have to manage thousands and thousands of "logins" a year for guest bookings.

You're either not paying attention, or misunderstanding. You as a user of OwnerRez would not have to manage anything. The passwords and logins would be issued to the guest by OwnerRez, with included automatic links included if they are having trouble logging in, need to reset their password, etc.

The guests are not logging into your site, and you don't have to manage anything. They would be logging into a server belonging to OwnerRez. There is nothing for you to manage. Again, this is 15 years of experience talking. I think in that whole entire time, we had a request from a guest who was having an issue with a login twice... in fifteen years(!), and our response was simply to forward it to our PMS provider, who simply sent the same form email for dealing with login issues to the guest, and that was the end of it.

In actual practice this was never a problem.

Logins... what a conundrum... how are they created, where are they stored, how are passwords reset, two factor authentication, etc. etc. etc... 

I believe with enough pieces of information similar to what airline and cruise companies do with booking information... that not having an additional login is a good thing.   If I can use my ORB number and a last name, that would seem adequate in locating and confirming who I am.  The odds of someone knowing my ORB# and the booking last name are pretty slim.   Passwords, just like installed apps are a reason to keep guests from actually using what you are trying to provide to them.    Another option might be a link that is sent to the booking guest via SMS, email, OTA messaging... that has the URL with a "hash" of some kind at the end that gets them to their specific booking portal page.   (ie something like:  portal.orez.com/?token=3444fcf6a9fd574283e7897b1fb737e539be212acb7873126c1c267d3766aebf) 

I for one do not want to have to manage thousands and thousands of "logins" a year for guest bookings.

Regarding what should be there...booking information is important...arrival date, checkin time, departure date, checkout time, number of adults, children and pets, door lock code(s), etc... and it is often a component that is missing or sparsely populated from the 3rd party apps today... upsells... OR puts these on the website as optional surcharges... but not all guests go through the website so allow them to purchase them here... (this captures the OTA guests) and if there is not enough customer information to process the card you also get an opportunity to capture their name, address, email, phone,  etc... to add to the booking/guest information.   3rd party apps are plenty to look at things that are needed in a guest portal...we like not only property specific "guidebook" type items... how to use the tv, internet information, house rules, checkout instructions, etc... but that initial impressions survey... is important... we capture the first time their code is used in the lock and can trigger based on that information a welcome message... do the same in the portal...as soon as they checkin have the main portal screen have the initial impression survey popup... get ahead of the 5 star review.  Area information with user defined categories... Things to Do, Hikes, Day Trips, Coffee Shops, Taverns/Bars, Restaurants, Local Insider Info, etc etc etc... and as stated above we should be able to use Rich HTML, ...   The portal should know where they are in their stay and change the home page accordingly... pre arrival might be trip planning information and include things like what the weather is like when they are scheduled to be here... a day or two before driving directions become important and door access codes, pictures or the house or parking situation, etc...   Checkin would be the survey, house information, etc... and as you get to the end of the stay the home screen is checkout related.. with checkout times, reminders to gather up their stuff, checkout instruction, maybe a checkout button to notify you they are gone (turno does this... we do it with our locks but a way to get the housekeeping started as early as possible) post stay the portal drops the booking information and becomes a rebooking tool... plan next visit... links to the website for booking, discount codes or whatever... post stay survey...   The point is it should be dynamic and know where they are in their stay and serve up relevant information on the main screen but have all of the information available via navigation.

 

YAY! 

Now if we can just get expenses clickable from the owner statements when preparing (like the bookings), that would be amazing!

Nice work team

I don't want guests to have a login per say... I think we live in a world with username + password overload. I would like a place where a guest can lookup their booking via booking ID and last name. Similar to an airline reservation. If I was to give guests the ability to create a username and password for my personal website, there would additionally need to be options like "login with my google account" etc etc. Which is a much heavier lift security + API wise. Let's keep it simple.

With respect, I don't agree with this sentiment. Or the idea of a guest being able to see a portal simply with a booking number.

A guest's travel plans are a private thing, and for security's sake should not be publicly available without a secure login. Although I understand and agree with the sentiment of there being too many requests/demands for logins online generally speaking, I genuinely believe this is not one of those times – the situation actually does call for a secure login. With browsers ability to hide and store logins, it hardly presents an inconvenience at this time.

I also don't see the need for 'login with my XXX account' functionality, which personally, I never use. I don't want any of those mass data aggregators collecting any more info on me than possible. Give me my own login and password any day please.

When the guest logs in to the guest portal, they won't be logging into my website, they will be logging into OwnerRez, with their own sub-account, in a manner similar to how my PM or cleaner may do so now. A portal won't require any more work or maintenance on the owner/host side of things except for setup. And that's from fifteen years of experience with a great guest portal in my old PMS.

I very much hope that OR will spend some serious time asking their customer/users what they want to see and have in this important component of the software, and testing it for features and usability. Sadly it seems that a number of OR features or updates have been released lately that are 'half-baked' with obvious design/UI flaws that simply should never happen. (And which haven't been corrected quickly either!)

Additional Feature Ideas:

1) In conjunction with the custom data and input requests being discussed in this forum (yes/no restrictions, radio buttons, drop down menus, text formats; date only, etc.) it would be REALLY great (and should be a prerequisite for its design) that the Guest Portal be something that the USER can 'control' in terms of its content and appearance beyond the basics. The OR user should be able to add specific PAGES to the portal, which they can name and would appear in a menu across the top, and then include whatever information they wish to, using a simple html editor, including links, images, and all of the OR Field Codes and Custom Fields (with the aforementioned Custom Input Controls).

2) If would be freaking AWESOME if after the design of the guest portal, which could be viewed on OR's servers, OR users could also then incorporate the entire portal into their own website using a Widget, just like we do with quote and inquiry forms today. It should still require input of a username and password prior to becoming visible, but if it could be incorporated into the host's own website this would go a long way to helping hosts build their individual businesses, while OR helps them with the management of it.

If there is a list being kept somewhere, I absolutely volunteer to assist in the design/testing/creation of this feature. Please give us what we need and want, not what you think we should have.

Hi Paul - Emailing the info to you.

Hi Carole,

Thank you for volunteering to help test BookDirectIQ.

I'd love to include your properties in the beta program.

If you're willing, please send the following for each property:

• Property name
• Website URL
• OwnerRez Property ID
• Airbnb URL (if applicable)
• Vrbo URL (if applicable)
• Any OTA pricing variance you may use

You mentioned that both sites use WordPress and OwnerRez widgets, which makes them excellent candidates for testing.

Once I have the information, I'll create demo pages and send them over for you to review and test.

I appreciate your willingness to provide feedback and help improve the product.

Best regards,

Paul
BookDirectIQ
info@bookdirectiq.com

Hi Nina,

Apologies for not having replied to you sooner. I'm going through some older Feature Requests and came across this one, so I wanted to make sure you knew this was available!

In Ribbon View, you can use the filter over on the left of the grid here to choose which properties and available dates you'd like to view.

 

Thanks for the response. I will try that out and see if it yields the results we're looking for.

I would love the same ability. In fact maybe it could be part of the schedule or directive settings on whether or not you want Rezzy to create tasks under those conditions. Personally I think I'd prefer to have Rezzy's task generation disabled entirely for my particular use case, so having that flexibility would be very helpful.

 

 

Hi Matt,

You can achieve something similar today using tags and custom pages.

Create a tag group (Settings > Tags) for property types—e.g., "Motel" and "Cabins." Assign the appropriate tags to each property. Then:

1. Go to Settings > Widgets and create a master  Availability/Property Search widgets for each property type
   1. So you will have a Widget just for Hotel that has all the properties assigned to it that are a Hotel Type
   2. And another widget that is just for Cabins that has all the properties assigned to Cabin type
2. Create custom pages on your hosted site (Settings > Hosted Websites > your site > add Custom page)
3. Embed each widget on its respective page using the widget embed code

This gives you separate URLs like /motels and /cabins, which helps with SEO and lets guests navigate directly to the property type they want.

Full walkthrough: Multiple area searches

For search filtering in just one search widget, enable tag filters in your main property search widget: Hosted Website Tags
Here is an example of a site with the Tag Filter in the main bar:
https://www.northgacabinsbyowner.com/
Here is an example of where they have different pages by Property type:
https://www.shenrent.com/

• https://www.shenrent.com/mountain-properties
• https://www.shenrent.com/riverfront-properties 
• https://www.shenrent.com/properties-near-the-river
• https://www.shenrent.com/properties-for-big-groups

They added photos on the front that link to the different Property Pages.   

Or you could also add those pages as submenus under Properties, so when you click that dropdown, it shows the different pages, or put them on their own menu heading. Here is an example of where those different pages are submenus on the Properties menu item:
https://www.lotusvacationhomes.com/ 

Hey Carissa,

I'm working through some older Feature Requests and ran across this one. Wanted to make sure you know that we now have Rate Adjustment Surcharges available that can be configured for a flat amount or a percentage! More on that here - https://www.ownerrez.com/support/articles/rate-adjustment-fee#fee 

The Rate Adjustment Fee Surcharge is added on top of the per-channel Rate Adjustment you may have set in your channel integration settings. So if you have a 10% rate adjustment on Airbnb's channel settings plus this surcharge, both apply. That in mind, be sure to take a look at your channel settings to see if you need to make an adjustment there before applying the Surcharge.

Hey TreasureIsland,

This one's been quiet for a while, so I'm going to close it out. If it's still on your radar, feel free to open a new Feature Request anytime!

Hi Ed,

Apologies for not having responded to this request well before now. We've been working on some forum updates to help us better categorize and assess the way we triage posts, and it looks like this one slipped through the cracks.

The promo code field currently only supports pricing discounts and isn't exposed to triggers, webhooks, or the API. However, you can achieve this outcome using Optional Surcharges configured as a workaround:

1. Create an Optional Surcharge at $0.00 (Settings > Surcharges > Create Surcharge > Advanced > Optional Surcharge)

   • Description: "Valued Guest Welcome Gift"
   • Amount: Fixed $0.00 per stay
   • Applied: Optionally (guests select during booking)

2. Create a Trigger to tag bookings and notify staff:

   • Type: Immediate > Booking is created
   • Condition: Financial > Optional Surcharges > One of > [Your Welcome Gift surcharge]
   • Action: Apply a tag (via Tag Automation) or send a staff notification template

Guests would select the "welcome gift" option during booking instead of entering a code. This gives you the visible $0 line item and trigger capability you need.

For more details, see: - Advanced Surcharges Overview - Triggers Setup & Configuration

We have a combination of property types and it would be great if the hosted sites could create separate pages or lists for each type of property. We have a motel and cabins but they are combined into one conglomerate of units. Seo would be improved if we could separate the types into different pages or categories. Also, guest would get a more definite way to quickly filter what they are looking at.

It would be awesome if we could have widgets on the hosted sites to advertise special pricing or upcoming events. Also, strike through pricing for discounts and promotions would be a great idea.

When I am not in full screen on my desktop or when I am using my mobile, when I click on a specific property, there is no drop down to easily navigate to a different property, I have to click on the properties button again and then select the next property. It would be great if there was always a drop down list to easily navigate between properties no matter the screen size or device being used.

[This topic has been merged with another topic (Custom Fields Enhancement). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Add a dropdown/radio button field type to guest-facing Custom Field Definitions)]

[This topic has been merged with another topic (Custom Fields Enhancement). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Ability to create Custom Fields as Tick Boxes, Drop Downs or toggles (yes/no))]

Hello Paul! I would be interested in this. I have two direct booking WP websites that use OR widgets. 
I've be happy to provide feedback. 

 

[This topic has been merged with another topic (Custom Field to link to trigger). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Tag automations based on custom field values in the booking form.)]

I'd love to be able to click on an expense to edit it when prepping owner statements, instead of having to have expenses open in another tab to search for it, edit, save, then go back to the owner statement and refresh. In the same fashion that we can click on the booking to make any changes or view it if needed while prepping statements. 

(I tried to read all the topics but didn't see this but apologize for duplicate if it's already here.)

Automated Expenses is in development. This should be released sometime during Q3 2026! A couple of prerequisites are already in testing, so things are moving along nicely.