Feature Requests

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I would like to have date drivin and channel driven Property Titles under Description to target specific events. Like i am promotion multiple weekends in the shoulder season but right now I have to change it for each event, once booked then i can change it for upcoming event week/weekend but I would like to promote multiple at the same time on different channels if that makes sense?

Sheila

I think it would be helpful to have a structured cleaning fee for different length of stays. Shorter stays less than 14 days, stays 14 to 30 days and 30 days plus+ also would be nice if you could add extra for cleaning with pets.

Sheila

I use the report to compare prorated dates and gross revenues to prior year. It automatically has the "canceled" bookings included but this seems like it should be an option not checked unless you are looking for that information, as option that is great but for someone who doesn't really know, they are including because it was already checked and could be misleading, or at least put an explanation on there.

Thanks,

Sheila

The current Team Access permissions are quite limited. It would be extremely valuable to have more granular, role-based permissions so administrators can control exactly which areas of OwnerRez each team member can access.

A key use case is for co-hosts. Many co-hosts need access to the Inbox so they can read and respond to guest messages and enquiries, but in some circumstances, they should not have access to any financial information.

Ideally, permissions could be configured to allow access to features such as:

• Inbox (read and reply to messages and enquiries)

• Reservations

• Calendar

• Tasks

• Guests

• Reports

• Settings

• Financial information

In particular, financial permissions should extend beyond just Reports. It should be possible to hide all monetary values throughout the system, including reservation totals, payments, owner statements, commissions, and any other financial data displayed within reservations.

This would allow property managers to give co-hosts the access they need to communicate effectively with guests while protecting sensitive financial information. It would also make the Team Access feature much more flexible for a wider range of business structures and user roles.

The merge field that takes users straight to sign their rental agreement ( {BULEASE} ), has been busted for about as long as I can remember. Half the time the link just straight up doesn't work, or when it does, it does buggy things like send guests to the wrong rental agreement and other fun unintended functionality. I was instructed to use {BUFIXUP} as a workaround. But there still needs to be a reliable merge field to send folks straight to the rental agreement if owner should so desire to and have a reasonable expectation that it will work. As an OwnerRez certified consultant, this issue is starting to effect my work with clients as well when they have already made headway in starting their templates and I have to troubleshoot why RAs aren't functioning as intended and dig up every use of {BULEASE} in the system and replace it with {BUFIXUP}. This may not be a true feature request, but it kind of is because we currently don't really have a consistently viable direct link merge field to the RA.

Hi Alece, I believe Rezzy is supposed to recognize who is writing in and respond to them correctly. I've located an Inbox thread on your account where this is not happening and I'm passing this up to our engineers for review.

Airbnb allows other travelers to be added to the message thread. When one of those other travelers sends a message, even though their name is visible in the OR inbox, Rezzy always inserts the primary booker's name in its reply. PLEASE modify this so Rezzy correctly addresses whomever sent the message it's responding to.

This isn't the full on delayed response feature. That's still a work in progress. What is described above was a bug fix. If that's still not seeming to work as expected for you, please open a ticket with the Helpdesk and I'll take a look with them.

Thanks, Bri. I was hopeful that's what it meant -- but sadly since posting my question, I've noticed that it's not playing out that way in practice for me yet... including a booking that came in just today. Is there anything I need to do on my end to ensure this new pause/delay on instant bookings can work properly? 

I would like to request improved reporting for reservations where a booking channel, such as Airbnb, collects the guest’s payment and deposits the funds to the property manager.

Currently, the charges shown in OwnerRez—and especially the amounts owners see in their portal—do not always match the amount actually deposited by the channel. This creates confusion because owners may believe their commission and payout are being calculated from the larger amount displayed in the reservation.

For example, I have an Airbnb reservation that shows:

• Total reservation charges: $1,414.60
• Rent: $1,362.00
• Actual Airbnb deposit received: $1,195.34

The owner can see the $1,414.60 total and the $1,362.00 rent amount in their portal, which makes it appear that those are the amounts received and being used to calculate their payout. In reality, only $1,195.34 was deposited into our account after Airbnb’s deductions.

It would be extremely helpful if OwnerRez could more clearly separate and display:

• The gross amount charged to the guest
• Fees or deductions retained by the booking channel
• The actual net amount deposited to the property manager
• The amount of rent or revenue that is eligible for the owner’s payout
• The management commission calculated from the correct amount

Ideally, the owner portal and owner statements would show the actual funds received from the channel, rather than only the gross reservation charges. There should also be a way for channel payout information to automatically reconcile with the reservation so that the reservation charges, owner statement, and bank deposit all match.

This would reduce owner confusion, make statements easier to explain, and provide a more accurate picture of the money that was actually received and available for distribution.

I noticed this line in the latest change log: "Ensure Rezzy AI answers with booking context when guests book and message simultaneously" Does that mean that that Rezzy will now wait to process a message reply until a booking is fully confirmed? 

Yes, when a guest books and sends a message at the same time, the system now waits for the booking to be fully linked to the conversation thread before Rezzy processes the message.

Thanks for the suggestion, Alece!

We can definitely see why that would be useful. While some property managers may want owner bookings to follow the exact same workflow as guest bookings, others would prefer to skip requirements like the rental agreement for owner stays.

We've logged this as a feature request and will look at the best way to handle it, likely by adding settings that allow you to decide whether owner bookings should require a rental agreement (and potentially other guest-facing requirements) or bypass them entirely.

Thanks for taking the time to share the feedback. It's a good example of where flexibility would benefit different workflows, and we'll take it into consideration as we continue to refine the Owner Bookings feature.

It appears that seasonal cancellation policies set in OR will not remain overridden by AirBnB specific custom promotions.  

Unlike pricing, which on AirBnB can be overridden by custom promotional settings per listing and remain once set, seasonal cancellation policies pushed by OR seem to override custom promotional settings. I don't believe this should be the case.  

I'd also like to ask if it's possible within OR to set a custom season just for summer weekends? I'm not seeing a way to.

Hello,

This Feature already exists with the Bookings List View.  Perhaps you have a filter saved that is making it only show Bookings?

If you go to List View and click Filter, you can instead have it also show the blocks.   Then in the bottom of the filter you can choose to save that as your default view so that it is always shown.

Let me show you how that would look:

Show Bookings and Blocked Off Time - Watch Video

Hope that helps.  Have a great day!

-Steve

Very interested as well. 👍

I need a view that combines both bookings and blocks in a single spreadsheet-style layout

I need this for automation with other Realtor Calendars

The List View in OwnerRez only shows bookings - it doesn't include blocked-off dates as line items. For a combined view of both booked and blocked dates, the Ribbon View is your only option.

There's no list-format view that combines both bookings and blocks in a single spreadsheet-style layout.

Currently on the iPad when you click on a photo that a guest send you [when using Safari) it opens up a new window and doesn’t load. You can’t click on the photo and have it open up large.

If I use chrome and click on an image from a customer in a message it will open up a new tab then download the photo and then I can open it.

There’s way too many steps and it’s way too difficult. if there’s a photo and a message, you should be able to click on it and have it expand.

I am experiencing the same problem.  I prefer to continue using my hosted site but need the end user experience improvements as this is directly impacting click-through and conversion rates. Need answers and resolution ASAP!

We use recurring triggered messages to send weekly reminders, such as trash pickup instructions every Tuesday.

Currently, recurring triggers don't allow conditions based on the arrival or departure day of the reservation. Because of this, guests who check in on Tuesday receive the same trash reminder as guests who have already been staying at the property, even though the reminder isn't relevant to them.

It would be very helpful to have conditions such as:

• Exclude reservations where today is the arrival day.
• Exclude reservations where today is the departure day.
• Filter by arrival or departure day of the week (e.g., Tuesday).

This would allow recurring messages to be sent only to guests who are already staying at the property, reducing unnecessary or confusing messages without requiring manual workarounds such as tags or manually skipping individual messages.

Thank you for considering this feature request!

Agreed! This is a problem on our side as well. I've just loaded my directives, so I'm still in "draft" mode with Rezzy. It's not catching when a guest has a question, but my template has already been sent out. 

It will be great to have a check box in the pivot line report that downloads the report with bookings that overlap across months as pro-rated. This will then make these reports consistent with owner statements allowing for a quick reconciliation. This also follows the accrual accounting principle. 

I agree 100%.  Because our condo building is such a quagmire, we designed a page in 2019 with a photo map on how to find the correct condo.  The building is L-shaped, with two street addresses, and condo units that have repeating unit numbers.  There are 27 condos with THREE condos each being 101, 102, 103, 201, 202. 203, 301, 302, 303.  OwnerRez cannot address this odd nuance of an address in the guest portal. This is one of the primary reasons I am choosing to not participate in My Stay.

I couldn’t agree more with the other two comments. We need the address link to be removed or an option to remove immediately. This is going to cause major issues. Furthermore, Ownerrez is really behind here. We already build out an information webpage for our guests. So adding one now is many, many years behind other platforms. Thats fine but the entire thing needs to be customizable and able to edit in my option. 

Yes, this would be very helpful particularly when it comes to Airbnb guests.  We have a few things that we ask of our other guests that Airbnb requests that we do not.  Sometimes it is not a big deal but most of the time, these guests are very adamant about the policies that Airbnb promotes.  I have had a few prickly situations as a result. 

That's a bummer... Why are they pushing back so much? Booking.com and Expedia still push our inventory to Google Hotels, we just don't have a way to do it ourselves and avoid the fee 😅

Bummer. I’m really praying you’re able to make this happen. I know how much work and commitment has gone into it, and I truly appreciate you being transparent with the update. I’m rooting for you and hoping Google sees the value in what you’ve built and gives it the green light. Please keep us posted—we’re all pulling for you!

I'm jumping in too to say thank you for the update. We have a hotel/motel licensed in Wisconsin, but like you alluded to, it's not set up like a typical hotel with identical rooms. Oye. Then there's Booking.com, treating all properties like they're identical hotels, when so few are. We don't envy your job, but really appreciate you carrying the torch with Google on behalf of us all. 

Good timing, Shelly.  I was close to dropping another update here, so now's a good time, and it's not good news...  Yes, there has been a lot of development work on our side all throughout the last several months, but unfortunately, we've hit some walls that may force us to shut it down. We're not there yet (and if it happens, I'll come back here quickly), but Google is fighting us - the business side, not the tech side - on our "hotel inventory" not being enough and our landing pages/websites not being hotel style.  We've given them examples of many of your properties and websites, but they have rejected a lot of it as not hotel-worthy. In some cases, that is the properties themselves. In other cases, it is the lack of a hotel-style "Pick your room" with "king bed or queen bed" style hotel selection. Like I said, we are still battling through it and are in a review round right now, but we just got hit with this in the past few weeks. Google has two teams - a tech team and business team - and we were cleared for both (we thought) a while back. The tech side is progressing fine. It's the business side that is turning the screws and may stop the integration.  Just trying to be transparent here, given our commitment to this.

Hi Paul,

I hope you're doing well. This is Shelly from The Victorian Inn Bed and Breakfast in Marblehead, Ohio. We currently have 10 listings with OwnerRez.

I just wanted to check in to see if there have been any updates on the Google Hotel Integration. It's been several months since we last spoke, and I wanted to see where things stand.

As I mentioned before, October is the timeframe I'm considering for making a final decision about our property management platform. I truly don't want to leave OwnerRez. We've invested a lot into the platform, and I'd much rather stay. Unfortunately, I feel like my business is suffering without the Google Hotel Integration, and it's becoming increasingly difficult to justify waiting much longer.

I'm really hoping you're getting close to at least beginning beta testing. Even knowing that progress is being made would mean a great deal to me.

Any update you can share would be sincerely appreciated. Thank you for taking the time, and I look forward to hearing from you.

Best,

Shelly McCoy-Morgan
The Victorian Inn Bed and Breakfast
Marblehead, Ohio

This has been released! First and Last Name fields added on Owner, and new field codes to accompany. Enjoy!