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Thank you for bringing this to our attention!
We are considering removing the input for the discount code in the page when there are no applicable discount codes in your account. I'm marking this request as Planned for the time being, but I believe we may be able to get this addressed fairly soon.
It would be great to have a location where a user can go to see past and active support tickets, and be able to add additional details, such as screenshots, etc. This way multiple users could see support tickets in the same account and track and/or add additional examples of similar issues, to help OwnerRez in diagnosing issues faster and not rely on an email exchange for follow-ups, screenshots, and historical records of issues.
For example, I recently created 2 support tickets and would like my co-owner to track them, but I was unable to add screenshots to fully explain each issue and have to wait for the initial email follow-up to then remember what I was doing and take screenshots to submit for each issue. I'd like to provide OwnerRez with as much, and as clear of information as possible upfront, to aide in diagnosing issues more completely and quickly for everyone.
Hey Alece,
Glad you're loving the look! I think it's pretty slick.
We actually have what we're referring to internally as "Percent on Category" coming down the line. I believe this will satisfy your request. Essentially, to align with channels and to simplify calculation overall, we're switching percentage calculation to go purely based on category. Surcharges and taxes will have applicable categories and percentages will calculate only based on that rather than factoring in order at all.
With that in mind, I'm marking this request as Planned. We've got to get the design of this feature fleshed out before it can move into development, but it is on our roadmap. I'm hoping we can get the design work started this period so we can introduce this sometime early to mid 2026, but as I know you're aware, those timelines are subject to change.
Hey Elliot,
I'll talk to our Documentation team. Looks like we may need to add some additional search options for the relevant article, which is why Rezzy couldn't find it. Thanks for letting us know, and we're so glad you're finding Rezzy helpful!
The Line Item Pivot report contains all of that information, and then some. It can be exported to Excel, allowing you to apply custom filters based on your preferences.
This, however, is not yet available:
Getting an alert for when a discount code is used would be great too!
As such, I'll leave this request open for voting for this reason.
[This topic has been merged with another topic (Reports for Discount/Promo codes used). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Report to track coupon/discount code usage by month or year)]
Hi Denise,
I believe everything you're looking for, and more, can be found in the Line Item Pivot report. You can export it to Excel to filter as you see fit!
I know the focus is heavily on the PMv2 migration right now, but I need to convey the growing frustration among some of our owners.
As it stands, the current statements require owners to manually cross-reference their figures across multiple months to determine the true amount of funds we are holding for them (the running balance). This lack of a clear, final balance on the most recent statement is proving to be very confusing for our clients.
Providing the running balance is not just a 'nice to have'—it's a fundamental requirement for clear, trustworthy financial reporting, especially for owners who prefer to keep a positive balance to cover future expenses.
We are finding that guests are halting their progress through a direct website booking in order to stop and ask about a coupon code.
We do not offer coupons for our listings. We would greatly appreciate a way to remove this feature which is becoming a road block towards bookings.
Thanks!
A report showing which coupon or discount codes were used in bookings for a selected month or year would be very helpful.
We use unique coupon codes for social media campaigns and influencer/affiliate partnerships, and we need to know which codes were used, how often, and in which bookings. This helps us:
Track marketing performance and ROI
Pay accurate commissions to partners and influencers
Suggested columns:
Coupon code
Guest name
Booking ID
Stay dates
Comission
A built-in report or filter would save hours of manual work and give property managers clear insight into which marketing efforts are actually working. If you also work with influencer or affiliate codes, please vote. This would really help all of us track marketing results better.
These days, everything is related to influencers, commissions, and social media, and not having an easy way to see if the coupons were used to give commissions to our influencers has made us think that OwnerRez is not very up to date, which is very sad and frustrating.
These days, everything is related to influencers, commissions, and social media, and not having an easy way to see if the coupons were used to give commissions to our influencers has made us think that OwnerRez is not very up to date, which is very sad and frustrating.
I’d like this feature too! For me, I want to send a message 5 days before arrival only to people who booked at least 7 days in advance.
Eg, someone books 2 months in advance and says the group is 5 adults.
5 days before arrival, I want to ask if there are changes to their guest count, and I want to verify they are not bringing pets (or ask them to add them if they now are).
I don’t want to send this to all guests as I ask for guest and pet count immediately after they book. So if someone books one week out, I will assume they’re providing accurate info.
My cleaner ideally will get lead time to prepare, so asking this only the day before or the day of arrival is too late.
Ooh, thank you!
I'm curious now about why Rezzy wasn't aware that was a feature? He's been so useful with all my other questions!
Elliot
Our message flow includes sending guests a message prior to arrival asking them to confirm their group size when they've booked for less than our max. (It's an opportunity to clarify any potential changes with guests as well as to collect additional guest fees and/or pet fees.) Currently the trigger options have a Number of Guests condition but it's tied to equal to/greater than/less than and requires a number input. This requires me to have separate triggers for each property based on its max occupancy. I'd love to see a trigger condition option for Number of Guests is less than max occupancy. This would allow a single trigger to manage these messages to guests regardless of the size property they are staying in.
*LOVE* the look and ease of the new Surcharge structure!
That is a tricky little setting! You can select your preferred first day of the week here:
https://app.ownerrez.com/account/preferences
I would like to request that the Rate Calendar please display Sunday on the left side of the screen where it belongs - or at the very least that there be a little toggle button or something. Having Sundays on the right is making it very difficult to use.
Thanks!
Allow recurring tasks that auto-generate a new instance (with property & assignment) at set intervals (monthly, quarterly, yearly, etc). Optionally send emails/SMS to the assignee as desired. Allow skip/complete/reschedule without breaking the series. Include basic reminder options (before/on/overdue) plus an audit trail. This enables reliable, hands-off scheduling for routine maintenance like quilt laundering, filter changes, battery replacement, inspections, etc.
This eliminates the need for third-party scheduling/reminder tools and brings OwnerRez in line with competitors that already offer this feature.
As a side note, in the Tasks page, it would be helpful to display the actual created date in addition to the "Number of days ago".
Hi,
I'd like to request that the Listing Site dropdown menu only display listing sites that are actually in use, as it's extremely annoying to have to scroll way down and hunt for the one or two we need. Or, at the very least, instead of the categories "My Listing Sites" and "System Listing Sites" start with "Listing Sites Currently in Use" on top, and then have your mile-long list of "Other Listing Site Possibilities."
Thanks!
I would like the ability to automatically snooze and re-activate Airbnb listings on a recurring schedule, such as hiding the listing during certain hours of the day and making it visible again after.
Use Case:
Many hosts need their listings to be visible only during specific times of day. For example, I want my Airbnb listing hidden (unlisted) Monday–Friday from 7:00 AM to 5:30 PM, and automatically visible again outside those hours.
This is useful for hosts who:
Use properties for personal, operational, or contractor access during business hours.
Want to control when same-day bookings can be made.
Want to avoid inquiries and bookings during restricted time blocks without manually snoozing every day.
Need consistency without relying on VAs or daily reminders.
This is a major selling point for Guesty since they have this elegantly enabled.
It would be helpful to allow Team Member (cleaner, handyman, etc) the ability to view assigned Tasks via the portal. This would allow a Task to be assigned to a cleaner or maintenence member and for them to see the Tasks that are assigned when they login to the portal. They should have the ability to add notes to the Task and update the status of the Task if possible.
OR Team,
First, thank you for all the work that goes into developing and supporting OwnerRez — it’s a powerful, evolving platform that so many of us rely on daily.
When a known critical issue impacts a significant number of users (for example, the recent formula errors in PMv2 statements), it would be incredibly helpful if OwnerRez could proactively communicate about it. This could take the form of:
Any central channel that lets users know:
Many of us manage sensitive owner communications and financial reporting through OR, and we want to ensure accuracy and transparency on our end. Just as we wouldn’t knowingly send incorrect statements to our homeowners, I’m sure you wouldn’t want us doing so either — and timely communication makes that possible.
Proactive updates would also give you the benefit of gathering additional user examples early on, which might even help identify causes or speed up resolutions.
Thank you again for all your continued effort and for considering ways to improve transparency during critical events. It would make a huge difference.
Please allow cohosts for specifc properties to be given access to inquiries so they can respond to them.
They either have to have full admin access, which gives them access to all properties, or limit it to specific properties and lose access to inquiries.
This does not make sense!
Thanks, Bri. I was just trying to reiterate the title of her feature request. Being able to set a default option of our choosing would be a great addition to the drop-down!
There are three system messages that automatically send when payments fail, shown in the screenshot below. These will work for your Vrbo bookings with failed payments as well.
You can see these in your account by navigating to Settings > Messaging > System Messages. You can view/use the default message, change the default message, or create your own template to be sent when one of these payments fails.
If you have additional questions about this, feel free to reach out to us at help@ownerrez.com and we'll be delighted to assist!
Hello,
I would like a trigger where I can automatically message a guest when their card fails through a channel. There are unfortunately lots of times a card will decline when they book through VRBO specifically. Since VRBO runs for their commission first, then the reservation amount, it will flag it as fraud.
That's great and much simpler than I was originally told how to do this. I'll remember for next time. Thanks!
Please allow us to set this to default to our direct booking website!
Ah, I read your comment wrong the first time. Sorry about that! We'll take that into consideration.
