Feature Requests

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Absolutely agree. It’s bad enough that we can’t communicate via an app with our guests like other hosting sites. Multiple emails on the same/similar topic looks sloppy and leads to guests overlooking or missing important information. 

It would be nice to hide/disable the fields in descriptions page that are not relevant if the integration is disabled or not used.  It is a little "noisy" seeing all the options for channels you do not have.

https://app.ownerrez.com/properties/360073/description/edit

Building on Aprils improvements for disabled integrations:

https://www.ownerrez.com/blog/april-product-update-staff-limited-access-vrbo-automatic-5-star-reviews-imports-offline-surcharges-cancellation-grace-periods#disabled-integrations

If I don't have the channel enabled, let's clear the noise from the screen.

Hi - Yes! On the bookings page both in the ribbon and the month. But primarily ribbon. 

Hi Jennifer H,

Which calendar are you referring to? Is it your Bookings page view in OR, and if so, what view are you using? Ribbon, month, year, etc.

If it's a guest facing calendar, please let us know what you're looking at in a screenshot or URL.

Great news Paul, thanks for the update! Looking forward to exploring this soon.

This is almost released. I saw it recently in testing, and it looks very close to being closed out. Just wanted to share some happy news with those of you waiting on it.

(And not just "review written", but a bunch of other similar conditions too!)

Combine all message sources into ONE thread In the guest communication tab.  Currently we have multiple message threads for the same guest in the inbox. One for Airbnb, another for any sms communication, I have 2 separate message threads for a VRBO guest from VRBO. Please put all messages with a guest into a single thread. Thank you. 

Add Property Name when hovering over reservations on the calendar

Most users handle this by adding a house rule that says the rental agreement (and security deposit setup) must be completed within 24 hours, or the booking may be canceled. This helps protect you and usually allows cancellations without host penalties on channels like Airbnb or Vrbo.

Keep in mind, the channels don’t allow links to be sent before a booking is confirmed. They do this to prevent guests and hosts from trying to book outside the platform and avoid fees.

I'm afraid this request would not be possible to execute with that in mind.

I would like to be able to have  guests sign our rental agreement before the dates are blocked on the calendar. Right now too many are not signing right away which results in repeated reminders being sent to the guest which is time consuming. The dates would have to be temporarily blocked while the booking is in progress so another booking can’t take place at the same time for same dates.

Would love a way to insert field codes into one off messages in a conversation. For example being able to insert a guidebook link easily instead of having a template that I might use twice otherwise. Or sending a quote via SMS instead of email might be a one off that would be nice to just use field codes. 

I'm working on scheduling in routine times to respond to reviews. It would be super helpful to be able to filter by "Response not Written" so I can more quickly get to those for which I still need to respond!

We have been using the Hubitat Interface... works great for us... rarely if ever do we have an issue... having said that there are a number of things we would like to see enhanced to make it even better...

1.  Notification when batteries are getting low.   This data is available on the lock integration screen but it is a few clicks to get there...sending a system notification that the battery is low would keep us from those unfortunate instances when a guest shows up and the lock won't work and we have to let them in via a keybox. (We are currently limping along with this and a Twilio texting function but it is not easy to setup and of course requires a confirmed twilio account to make it work.)

2.  Logs...we would like to have OR capture the logs from the lock and have them available on the lock page... similar to perhaps what you do with the credit card authorization stuff...  in particular we are looking for every time the lock is unlocked or autolocked.   This is a security thing for us.   Needing to know who is going in and out and when.

3. Notification if the door lock is used when there is no booking.  IE someone has entered the property and there is no block or booking.  This would extend to not only code entries but also someone doing the manual unlock (we use Yale locks so that particular activity is recorded)  Had a situation where access was obtained without using the keypad and we would have loved to have seen that manual entry.

4. Notification of first time code use. (We had this with other lock code integrations.) We would like to capture this as a system notification but we would also like to have the system update a property custom field indicating that the property is now DIRTY and then on the Booking a custom field that the guest has checked in. (Other values for these fields would be CLEAN and CHECKED-OUT respectively.)  We could then use that information for additional messaging ie. first impression emails, and housekeeping and upsell opportunities like early check in and late check-out.

5.  Ability to create staff codes in OwnerRez.  Currently we use the Hubitat lock code manager to do this as a manual process and as we add or reduce or change properties for staff we would like to keep the codes in sync not relying on updating manually the 17+ hubs.   We also want to require them to change their access codes periodically but the logistics of this make it very difficult to manage.

6.  Owner Blocks - these seem to be time driven as bookings are and consequently we end up with situations where on the day of the block our contractors are not able to get in because checkin time is 11am or they are working into the evening and it removes their access...  I think this might be a bug... have talked about this one before... when we do a block we want it to be from 00:00 to 11:59

Thanks... we love the integration... have it on all 41 of our properties now...

I would like to be able to automatically tag guest after they depart automatically. 

It is clear how to implement this on hosted websites, but how about where we are the "merchant of record" for an OTA. Vrbo for example?

Sure, we can create a custom policy, but Vrbo has said that any custom cancellation policy will prevent a listing from meeting the filter of "free cancellation", even It is still 100%.

Okay, it has been 2 years. Are we going to get an app?

Here is what I am experiencing and I guess everyone else is to. I get notifications from Airbnb, VRBO, Booking etc via their apps, that I have an inquiry. I am SUPPOSED to respond through the Ownerrez platform but I am not always at my computer and it is much easier to respond through their apps than trying to navigate to the ownerrez website and then respond. 

When will we get an app?

Also, while I am on here...My owners would like the app too and they would like the functionality to put in a BOOKING not just a block AND to be able to alter that booking. Blocks don't batch through to my cleaning company in resort cleaning like bookings do. Once I convert an owner BLOCK to a booking, it creates the cleaning request but then my owners can't make changes. 

I would love to see this option to develop even further, I would prefer to have many options of what we would allow access to for us (admins). Example, I do not want our staff to have access to certain details such as clients information, but I sure do want them to enter an expense under the PM module or pull certain reports. I would not want them to accidentally delete a listing or crucial material such as legal agreements etc. But, I do want them to update rates, communicate with guests listings when applicable etc. 

Currently all bookings imported into Breezeway are shown as guest stays and there is no current solution that actually fixes the problem we are having. The benefits of this would allow OwnerRez users using Breezeway to be able to make automated workflows for tasks to be made when a booking shows up as an owner booking. An example of a task could be setting out owner belongings before they stay or being able to flag a specific deep cleaning when a booking shows owner stay.

I am considering transitioning to this system due to its integration with Airbnb. It offers the convenience of automatically sending codes without incurring any additional costs. Recently, I encountered issues with my current setup, and this solution appears to be advantageous. I prefer not to engage a third party to manage my door lock when it can be managed directly through the OR system. Additionally, I believe that smart lock systems can generally be challenging for guests to use, and I aim to keep the process as straightforward as possible. By having an integration I will be able to cross platform smoothly with the other channels I have.

15 minutes would be good...

I still have not figured out how to send same day booking check in messages with a lock code. It usually takes 5-10 minutes after the booking is confirmed for the lock code to set and I need the check in message to delay till then. Otherwise, the lock code provided may be incorrect. As of now, I have to send same day booking check in messages manually which is a pain in the butt. Any recommendations?

Hello,

This is the case when a guest requests an early check-in

I have a scheduled channel message (and email if available) for the door code to be sent at 4:00 PM, our standard check-in time. Many guests, for various reasons, request early check-in if possible, and we can usually accommodate that, but I need to add a reminder to myself (or ask the guest to send me a message) that I need to manually trigger the door code message at the time of the early check-in.

This feature request is to add a way, per booking, to edit the time the door code message is sent. Once I know if/when we can do the early check-in, I just edit the automatic message time, and the system takes care of it, as opposed to me having to remind myself to do it manually.

I hope this makes sense,

Alin

would love to see this feature so I'm not bothered at 11pm with "where are the trash bags" and can just have the system send my response.

Thanks for the recommendation! Our developers have a pretty full plate right now, and they generally don't work on writing to new integrations. However, we do have an open API, so if you know anyone on the CuddlyNest side you can suggest they get in contact with us about developing an API connection and provide them the info below. 

OwnerRez offers two open API methods that can be used, depending on what exactly you're looking to do.

First is our open OAuth-based API that you can read about here:https://www.ownerrez.com/support/articles/api-overview

That has traditional GET, POST end points for communicating with an OwnerRez account on demand and in real time. However, that is pretty limited as we only expose certain things and are working to expand it. For instance, you cannot book a property that way (ie. send live bookings through that). Each individual OwnerRez account owner also has to specifically authorize connection with your service using OAuth in their account.

We then also have a Channel Manager side that allows you to become a first-class integrated "channel" (like Vrbo, Booking.com, Airbnb, etc) and promotes you equally with those guys.

You can read about this API here:

• https://www.ownerrez.com/support/articles/api-channel-integration-overview
• https://www.ownerrez.com/support/articles/api-channel-integration-setup-configuration

 To do this, you'd have to follow a feeds-based structure, which is compromised of:

• Pulling XML feeds on a regular basis throughout the day (listing content, (photos, etc) and rates, rules and availability) to keep your side up to date
• Doing a "fast availability" check against our live quote and rates API when your website visitors are trying to book or get a quote (this ensures there is no lag time between changes)
• Pushing bookings across with credit card info via our OLB (online booking) end point which accepts live card data and then creates bookings on our side. This requires documented PCI compliance for credit card information handling. Alternatively, you can use our quote redirect process to send the guest to OwnerRez with a quote to book, which allows them to enter their credit card information into OwnerRez which is already PCI certified.
• Checking our BUS service (booking update service) to see if a booking was cancelled or get status information from our side after the fact

For monetization using the Channel Manager API, you have a couple of choices:

1. Bill the guest's credit card for a service fee prior to sending the booking over to us (which is what Vrbo does)
2. Don't bill any fees inline, but keep track of bookings that are sent across and then bill the owner/PM for the number of bookings they have per month (like Booking.com or HomeToGo does)
3. Annual subscription fee, where the number of bookings and their charges is irrelevant.

Here's more information about how to use our HAXML Sandbox for testing the Channel Manager API:https://www.dropbox.com/s/eau29e6kzxgb7iv/HAXML%20Sandbox%20Instructions.pdf?dl=0

API Channel integration with CuddlyNest

It would be highly appreciated if Owners of a property with portal access could change their display language to better understand what they are looking at. As a Spain based property management firm, most of our customer a Spanish speakers with little to no knowledge of the English language. It makes it really hard to keep defending the use of OR when it comes to property owners and the PM add-on. 

Hello!

I reached out to Turno on your behalf to see if this would be possible. This would not be supported via the API at the moment.

Users have the option of enabling or disabling the importing of blocked dates on their calendar in Turno. If enabled, every block will be imported and cleanings will be created for them. In case a user doesn't need cleaning for every single block, they recommend keeping this setting disabled and manually creating a cleaning when needed.

This is not something that OwnerRez would have the ability to overwrite on a case by case basis from any toggle switch on this end. 

CraftersCottage,

I've got a quick follow up to the above.

I actually reached out to Turno to see if they're utilizing our availability webhooks to update check-in/out times on individual bookings. They got back to me pretty fast! Unfortunately, they do not support this at this time. Check-in / out times are configured at the property level in Turno, and those will be the times set for every booking on the property.

You'll want to reach out to Turno support with a feature request from their end, letting them know there's a demand for booking specific check-in/out times that should be able to be determined via the availability webhooks we send over.

We're sending them what they'd need, they just don't support it at present.

I would like to be able to have the Insta book feature on, but if a request comes with a check in within seven days, I want to be able to manually approve that booking. So an option to have an exception would be extremely helpful.

Hi CraftersCottage,

Thanks for taking the time to write up this request! However, I'm afraid this concern needs to be addressed directly with Turno.

We send them availability webhooks that let them know when anything availability related changes on a booking in OR (including check in, dates, property, canceled etc). Unless Turno is encountering a bug within the API, they should be picking up those webhooks and updating those cleans accordingly.

You can write us at help@ownerrez.com with some booking ORB#s so that we can take a look at the timeline of events from our side, and use those findings to reach out to Turno support.

Give us a shout at the Helpdesk at the email above!

Yes please bug them I bugged them 2 years ago and they say they can't connect through OwnerRez's API

However it is quite expensive. 

Reach out to HiChee and see if they have had any progress. Beatrice is super awesome at HiChee