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We need the owners statements to be able to track the deposits remitted to an owner and a cohost to have owners statements that reflect correct financial figures and be able to use the owners statements monthly.
Hi - we were asked about a gift card toward our rentals today - would love to see this as an option in OR!
Love this! Another version would be to allow for lock automatons linked to a message template trigger. So when I send the "Cabin Ready" template message, it triggers the Lock Code to become active at that time.
For the cleaner check-box idea: Our cleaners use Resort Clean, so unless Resort Clean integrates with OwnerRez, I don't think it'll solve my problem. Also some of our cleaners forget to mark the clean as done until hours later.
I ended up making a Microsoft Word template with my logo, etc. and then I copy/paste the receipt info and guest info.
I really think this feature would not be hard to make available as all the data is there. Email receipts do not give the full picture and are not always satisfactory. Let alone unprofessional.
Please ignore the photo request on quotes. I am new to this PMS and have found how to add the photo to a quote.
Seems like so much push-back from OR - why? I often have guests who would like to see an invoice that shows their dates are correct, the amount they were charged and paid. If that is already available - please tell me where it is so I can simply print it. If that is not available, can you tell me the best way to put that together on OR myself? I use OwnerRez becuase it has a lot of moving parts so it seems unlikely that something so simple would not be available. I know personally, I don't 'vote' for everything I need but my money says hosts would definately appreciate being able to do this. Please point me in the right direction if this is an easy thing to do already. Thanks! Lisa
Great ideas, Laura! I'm moving this over to our Feature Request forum so that it can be upvoted by others who may also find this beneficial.
Hi Laura,
Thanks for this! I've moved this over to the Feature Request forum. Feel free to share it with likeminded users who would be willing to give it an upvote!
Seems like an unsend option would only work if there were delays in sending built in (like sending after X minutes so the responses don't feel so AI generated). That's something we're already working toward, and your request is good food for thought for a follow up iteration.
Hey Elliot,
Thanks for this! I've moved this post over to the Feature Request forum for consideration. Feel free to share it with likeminded users who would be willing to give it an upvote!
We love the "task" capability. We would like to add new categories of "Welcome Booklet" and "Create Property Listing". Can we also have a "due date" to assign to tasks?
We’re enabling auto-replies today, but we’d like the option to retract a message if we’re not satisfied with Rezzy’s response. Airbnb currently allows us to undo a send. Can this functionality be added?
I've seen a need for this feature as well. Specifically, as we wait for seasonal cancellation policies to become fully integrated with VRBO, I would like to add a note where the cancellation policy is listed indicating that the policy varies by season and is available on our FAQ page and in the rental agreement.
It would be nice to have a text box where we can enter notes on each step of the new booking page.
I've seen a need for this feature as well. Specifically, as we wait for seasonal cancellation policies to become fully integrated with VRBO, I would like to add a note where the cancellation policy is listed indicating that the policy varies by season and is available on our FAQ page and in the rental agreement.
It would be nice to have a text box where we can enter notes on each step of the new booking page.
I’d like to be able to edit the text on the OR booking page.
Eg. Edit ‘Security deposit’ in Price Details to ‘Security Deposit Hold’ to avoid confusion with the rest of my comms.
Security deposit and Security Deposit Hold mean different things. I suspect my guests are confused when they see it called Security deposit here when I refer to it as a Security Deposit Hold everywhere else.
The "RATE" column, that column should be eliminated as it serves no beneficial purpose. It’s not necessary to show those percentages. It’s just a reminder to the guest on how much they are being charged.
I’ve been successful over the last 8 years with my 9% processing fee with no pushback from guests. Highlighting the 9% will cause issues for us. I know I can hide in the rate, but I am already hiding the cleaning fee there.
Also, include the property photo on the quote. The guest may be considering several units and needs a reminder of which property this quote is for. Guests remember a photo more easily than a name or address. The property photo is only visible if they click on to move forward with the booking or more information.
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Many OwnerRez users who connect to Airbnb via API are experiencing a significant operational issue: Airbnb is sending guest-selected arrival times (often earlier than the property rule), and OwnerRez automatically applies those times to the booking without host approval.
This is not an approved early check-in — it is simply the guest’s chosen arrival time during booking or modification. But when Airbnb sends that “arrival_time” field through the API, OwnerRez treats it as an actual check-in time and overwrites the default (e.g. 4 PM).
For hosts with multiple properties, automated workflows, and PMS-level operations, this creates serious problems:
Cleaners and caretakers see incorrect check-in times
Turnover schedules break
Door codes and access automations may trigger too early
Messaging sequences become inconsistent
Guests believe their early arrival time is approved when it isn’t
Staff gets confused and may show up at wrong times
The host loses control over one of the most important rules: check-in time
OwnerRez already has several discussions and feature requests around early/late check-in (tags, ribbon indicators, upsell triggers, flexible editing), but none of them address the underlying issue: channel-submitted check-in/out times need host approval before they override OR defaults.
Feature Request: Channel-Override Protection for Check-In/Out Times
I am requesting a new OwnerRez setting that would prevent Airbnb (or any channel) from overriding property-level check-in/out times, unless explicitly approved by the host.
Suggested options:
Option A — Global or per-property toggle:
“Always enforce OwnerRez property check-in/check-out times; ignore arrival/departure times from channels.”
When enabled:
OR uses property default times (ex: 4 PM / 11 AM)
Channel-submitted arrival times never override those defaults
The guest’s selected arrival time is stored as a note but does not change the check-in time unless the host accepts it
Option B — Arrival-Time Approval Mode:
If a channel sends a non-default check-in/out time:
OR flags the booking
OR does NOT apply the new time
Host receives an “Accept / Reject / Reset to Default” action option
Messaging, locks, and cleaning continue to use the default time until the host approves the change
Option C — Triggers & Alerts:
Trigger conditions when:
A booking imports with a non-standard check-in time
A channel modifies arrival/departure times
Allow actions like:
Email/SMS alert
Add a tag
Prevent lock-code generation until confirmed
Why This Is Needed
This protects OR users from unintentional operational disruptions caused by Airbnb’s behavior. Airbnb allows guests to select arrival times freely, and Airbnb sends them via API as if they were confirmed. Without protection, this breaks workflows for:
Automated lock scheduling
Automated messaging
Cleaning teams
Inspector timing
Guest expectations
Multi-property turnover management
OwnerRez is intended to be the “system of record” and the single source of truth. But currently, channel-submitted check-in/out times can silently override crucial booking fields.
What Success Looks Like
No channel can overwrite check-in/out times unless the host explicitly approves
Turnover, messaging, locks, and cleaners always follow OR defaults
Guest-selected arrival time becomes what it should be: a request, not an authoritative booking change
Hosts maintain full control over check-in/out rules
Multi-property operators regain reliability in their operations
Thank you for considering this. I encourage other hosts who want tighter control over check-in/out times to comment and vote.
Wow, that looks fantastic!
I was thinking of this in terms of "Question: Answer" but it looks like it's really much more like "If a guest asks about x, I'd like you to respond in y way." This is going to be fun!
Hi Elliot,
Great question, and you’ll be glad to know you can already accomplish this today without any new development. Rezzy will happily choose the right seasonal answer as long as the FAQ itself is structured in a way the model can interpret.
I recorded a quick Loom that shows this working in real time, along with an example of how to format your FAQs so Rezzy knows what to do:
Enhancing FAQs with Seasonal Activity Prompts 🌟 - Watch Video
Here is the core idea.
Rather than writing a single generic answer like “The pool is open from X to Y,” you can give Rezzy a season based list of answers and a short instruction that tells it how to choose the correct one based on the guest’s stay dates. Rezzy will automatically read your date ranges and match them to the guest’s context.
Below is an example you can copy and adapt.
Example Seasonal FAQ Prompt
FAQ Question:
What hours is the pool open
FAQ Answer:
Pool Hours by Season
Please select the section that matches the guest’s stay dates. If no dates are provided, use the schedule for the current season or ask the guest for their dates.
• Summer Season, May 1 to September 30
The pool is open daily from 9 a.m. to 9 p.m. All outdoor water features are available.
• Fall Season, October 1 to October 31
The pool is open with limited hours, 10 a.m. to 6 p.m.
• Winter Season, November 1 to March 15
The outdoor pool is closed for the season, but the hot tub remains open daily from 10 a.m. to 8 p.m.
• Spring Season, March 16 to April 30
The pool is open weather permitting with reduced hours from 10 a.m. to 6 p.m.
Rezzy will read this and:
If the guest is already booked, it uses their stay dates
If the guest gives dates in the chat, it uses those
If no dates are known, it defaults to the current season or asks for clarification
I also included an outdoor activities example in the Loom, and the same structure works for fireplaces, festivals, amenities, weather dependent attractions, and more.
Because Rezzy is an LLM, the key is simply telling it how to behave inside the FAQ. Once the instructions and date ranges are included, Rezzy takes care of the rest.
Let me know if you want help drafting prompts for your exact property or amenities, happy to assist.
Rezzy is going to town automatically creating tasks based on guest questions, but it seems to completely ignore our responses! This means our workload is somewhat doubled now, because we not only have to respond but we also have to manually tell Rezzy that we did. It would be SO helpful if Rezzy would pay attention to our responses and automatically check those tasks off the list!
I know the FAQ feature is still in its early stages, so hopefully this is already on the drawing board. It would be extremely handy for the answers Rezzy comes up with to depend upon the season a guest is asking about! For example, what hours is the pool open, or what kind of outdoor activities are available?
What is the status of this now, after a year and a half?
I can't understand why there are so few vote for this, nor why this has bypassed the common sense of OR programmers. It is a real pain for repeat guests to always have to upload their IDs!
Currently there is no way to get the bookings for a specific guest using the APIs. We are building an app for our reservation team that will take the webhook from our phone system with the caller ID information and locate information about the guest from OwnerRez... ie determine if the caller is a guest... As an extension of this we would like to be able to know the booking information for the reservation team as well so they can just click on a quick hyperlink in the app and be brought right into Ownerrez booking. There is no way to do this at present... It would also be useful to know all of the bookings for a guest so that the reservation team can see if they are a regular, etc... Need an endpoint that will allow for Booking Queries by Guest ID.
Not sure how many of you use the APIs and would vote this up but this is where they told me to put the request...
I think our workaround will be to build out the OR database on our local SQL Server and then just do the queries local. Not ideal but I think I can make it work.
If using Kaba locks, tecnically, I dont think the code created for regular check in could be made to "activate early". The code does start working at 2PM, so if the unt was ready earlier than say the regular check in time (in our case 4PM) then the guest could use their code after 2. For us, the big feature here would be that the guest gets notified by text that the unit is available early. If you wanted the guest to have accsess earlier than 2PM, then with Kaba, im pretty sure another code (ECI) would need to be generated
Another commenter brought up a good point... this only really works on a same day clean/check in.
In the past, OR had our payment policy on the "View more details" link. After the redesign, the prospective guests now have to complete the following tabs before seeing how much they need to pay at the time of booking and 30 days prior to the arrival date.
When guests are not sure they will book, I'd like them to see how much they would owe at the time of booking and 30 days prior to arrival BEFORE they have to complete any of tabs (Contact, Renter Agreement, Travel Insurance).
Currently, they do not see this information on the form. They only see it once they get to the payment tab (which is grayed out until they complete all the other tabs).
The old design was better in this regard.
Please consider including the Payment policy (under the cancellation policy) on the Payment form.
Ruth
I too find the new inbox to be too cumbersome. Bad design. I don't know how other services handle a unified inbox, but I always go to the original.
A related change is that texts of sent messages stopped being selectable in order to copy it, that to select them, it's required to click on the text fields, which sends you to another page where you can select it. Makes no sense.
[This topic has been merged with another topic (Automated way to send text reports (by email)). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Daily Checklist Report as auto-emailed PDF)]
This would be great
This is my issue, too. I'd like to split the longer stay into 3 equal payments, payable by credit card. I'd like the system to automatically prompt for payment. I'd like the system to let owners decide on a case-by-case basis how many payments, how much up front, and timeframe for payments.