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Hi There - I often have Snowbirds who are at our place for longer periods. Sometimes with Pets. I do charge a "Pet Fee" but I am also wanting to be able to upcharge for Length of Stays accordingly.
For instance, I had a Snowbird last year, well 2 actually I think one was for 67 days and the other was 28. They both booked through VRBO instantly. I charge a flat rate for cleaning and sometimes I have different cleaners some charge an extra $100 some charge an extra $200 for stays of 28 days. Some charge extra for pet cleaning and some don't.
Also, I would like to have more of a deposit if it is booked through a channel. If it comes through on a quote from my Website it is easy to change it although I would have to manually changed the rental agreement maybe?
If the Channel doesn't allow then maybe a message to booker to call for exact quote.?
Anyway, I think this would be very useful for us!
Thanks,
Sheila
Thanks for this suggestion! This is a great feature request that would definitely improve the guest experience, especially for advance bookings where credit cards may expire before the final payment is due.
Currently, OwnerRez does have field codes for displaying the last 4 digits of credit cards in payment email templates (such as {PAYCCNUM} for payment receipts), but these only work for completed payment transactions. There isn't currently a field code that shows the last 4 digits of the credit card that's on file for upcoming scheduled payments or security deposits.
One possible workaround that may help in some cases today is the {BBACT} field code. This can be added to booking templates and includes booking payment activity history, including the card type (Visa, Mastercard, Amex, etc.) and the last 4 digits used on prior payments. While it doesn't specifically expose the card tied to a future scheduled payment, it may still provide guests with enough information to recognize which card they previously used and determine whether they need to update it.
What you can do today:
You can use the Request New Credit Card feature to send guests a secure link to update their payment information if needed. This can be done from Booking > Transactions > Request > Request New Credit Card.
You can create custom reminder emails using Email Templates and Triggers to proactively remind guests before scheduled payments to ensure their card on file is still valid.
Your suggestion would enhance this by: - Allowing guests to see the last 4 digits in reminder emails so they know which card will be charged - Displaying it on the payment form itself so guests can verify before submitting - Reducing payment failures due to expired cards
This is definitely worth considering as it would reduce friction for both hosts and guests.
Guests should be able to see the last 4 digits of the credit card on file for their scheduled final payment and security deposit by having the ability to tag that in a template email and/or using including the last 4 in the form for their final payment. Guests would then know if they need to change their credit card on file. This is especially nice for guests that make reservations far in advance.
[This topic has been merged with another topic (PM - Recurring Expenses). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Reoccurring Owner Expenses)]
I have some reoccurring monthly owner expenses. I've manually duplicated them through the rest of the year, but we are adding more reoccurring charges as time goes on. Can you add a feature to duplicate these types of expenses rather than manually create them?
Voting for this. Would be great to have an exportable list of triggers and templates that we could then audit with AI
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
[This topic has been merged with another topic (Due Dates on Tasks). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Add Dates to Tasks - Scheduled For and/or Due By)]
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
[This topic has been merged with another topic (Granular User Permissions for Department-Based Access). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (PM Staff access)]
[This topic has been merged with another topic (Granular User Permissions for Department-Based Access). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (User Setup Options)]
Would love to have more flexibility for user setups. I have a few different people that do different items so giving them full access is just not ideal.
[This topic has been merged with another topic (Granular User Permissions for Department-Based Access). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Smart reviews)]
Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
[This topic has been merged with another topic (Granular User Permissions for Department-Based Access). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Critical Feature Request: Granular Staff Permissions)]
One of the biggest things currently limiting our ability to scale within OwnerRez is the lack of granular staff permissions.
We are hiring a full-time marketing/listing manager to build and optimize listings, manage photos, amenities, SEO, and channel setup. However, there is currently no way to give them the operational access they need without also exposing sensitive financial reporting, PM/accounting pages, owner statements, and company revenue data.
Right now the permissions are too all-or-nothing:
As management companies grow, we need role-based permissions that allow us to separate operations from accounting and financial visibility.
Requested features:
This is becoming a major bottleneck for scaling companies and safely delegating responsibilities inside OwnerRez.
If this would help your company too, please upvote so OwnerRez can prioritize it.
Hello OwnerRez Team,
I’d like to request support for full block lifecycle management through the API (v2).
## Current Limitation
When working with blocks (is_block = true), the API currently does not allow:
- Deleting a block
- Converting a block into a real booking
Attempting to convert a block results in:
{
"messages": [
"You can't change booking type via API."
],
"status": "bad_request",
"status_code": 400
}
## Why This Matters
In real production environments, blocks are often temporary and part of automated workflows, such as:
- Pending reservation holds
- Maintenance scheduling
- External partner synchronization
- Availability locking during payment flows
However, real integrations require the ability to:
- Confirm a block → convert it into a booking
- Cancel a block → remove it and restore availability
Currently, this forces developers to:
- Use manual UI intervention
- Implement unreliable workarounds
- Break otherwise fully automated booking flows
## Industry Expectation
Most booking systems and channel manager APIs support full inventory hold lifecycle operations:
- Create hold/block
- Confirm hold → booking
- Cancel/delete hold
These capabilities are critical for:
- Preventing double bookings
- Supporting real-time integrations
- Building scalable automation systems
- Enabling partner API ecosystems
## Requested Features
1. Delete Block via API
Example:
DELETE /v2/bookings/{id}
Or any dedicated endpoint for removing blocks.
2. Convert Block → Booking
Allow updating a block into a normal booking through API.
Example:
PATCH /v2/bookings/{id}
{
"is_block": false
}
Or provide a dedicated conversion endpoint.
## Additional Notes
This feature would significantly improve API completeness and reduce dependence on manual operations.
For integration-heavy systems like ours, this functionality is extremely important and would unlock much more reliable automation workflows.
Thank you for considering this request.
Daily option is missing, would be nice to send myself reminder daily to clean the property until tag is removed
Daily is handled by selecting the Weekly option and selecting all the days of the week. And then use the Tag condition.
Daily option is missing, would be nice to send myself reminder daily to clean the property until tag is removed
Is there an update on this and whether it will be a beta first? Thanks!
All the praise hands!! Thanks @Bri!
Rezzy delay is on the way! While I don't have an ETA to provide at this time, we did get the feature work drawn up and it should be moving into development fairly soon.
