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Thanks for the thoughtful explanation here, Bri. I appreciate hearing the reasoning and intent behind the choice. It does unfortunately mean that the Broadcast tool won’t be a fit for how we’d typically need to use it — particularly for situations like weather alerts or other time-sensitive communications where more context is important.
I did want to gently push back on one piece of the reasoning, just for clarity.
The concern about platforms like Airbnb and Vrbo flagging longer bulk messages feels a bit inconsistent with how messaging already functions within OwnerRez. Many of us are already sending automated messages (arrival instructions, check-in details, house info, etc.) that go out to multiple guests at the same time — especially on high-turnover days — and those messages easily exceed 1,000 characters.
From that perspective, sending a broadcast message to multiple current guests (for something like a weather alert) doesn’t seem materially different from those existing workflows that OwnerRez already supports.
Totally understand that there may be nuances on the integration side that aren’t visible to us as users — just wanted to highlight that, from the user perspective, the distinction isn’t entirely clear and makes the limitation feel a bit inconsistent with other messaging capabilities in the platform.
For now, I’ll plan to continue using our manual workflow for these types of messages, but I appreciate you taking the time to explain the thinking behind it.
When we receive a guest SMS, whether an inquiry or questions about a booked property, there is no indication which property in our portfolio they are referring to. Guests usually assume we know which property they are talking about as they aren't thinking about portfolios that include many properties. We know that if we were inside of OR looking at the message, it would show the property associated with the message, but on our phones seeing the text pop up, that context is missing.
We would like some indication of the property that goes with a guest SMS message that appears on our phones. OR - if that is not possible, then allow us to set up a trigger whenever a guest sends their first SMS that automatically sends a reply from us - "Thanks so much for reaching out to us! Could you please confirm which property you are inquiring about as we get started – the property name is the first thing you see in our listing description. Thanks!” Then at least, we’d get that established before jumping into the rest of the conversation.
If ownerrez and clickup communicated information to eachother the AI tools on each would be extremely valuable.
I envision something where clickup AI can access listing details, guest messages, settings, policies, property details or anything else in ownerrez. Basically working off a hyper specific data set of all of our properties and communications.
Same for the other direction. If Rezzy could access all of the data points and conversations in clickup, the responses would dramatically improve on accuracy and maintenance assistance. But specific to our needs.
We use clickup for task management and team communication. This would probably apply for slack, asana, or others.
Looks great!
This is Awesome! I would love to be able to use your tool!!!
Thank you for the quick reply!!!
I just completed the e-check process with Authorize.net and it would be great if Ownerrez supported e-check as well.
Hi IOP Escapes,
Removing the YoY display was unintentional, and we are putting it back. That should be updated soon. 👍
Drives me bonkers that I can "copy" one of OR's pre-built (and not very helpful) triggers, but none of my pre-builts. Can't wait to get this!
I agree and would also state that this should probably be a priority because Hosts could conceivably have somebody book at 11PM and all the hassle that might come from that. I forgot to set that setting for AirBNB one time and had a guest book and check in right around midnight. Thankfully my automations worked and they managed to get their access, but that was not a good scenario for me. I'd rather be woken up or maybe even miss the booking than open myself up to being accused of not adequately providing entry.
Hey Alece,
We really appreciate the thoughtful feedback here, but I do want to be transparent about our reasoning for the 1,000-character limit, because you're right that it isn't purely about SMS.
The Broadcast tool is intentionally designed as a short-form messaging tool for getting a quick, focused point across to guests — not as a long-form communication channel. Even when sending via Airbnb or Vrbo (where the platforms themselves don't impose a similar cap), sending very lengthy broadcast messages can actually work against you. Platforms like those monitor for bulk messaging behavior, and unusually long messages sent to multiple guests at once can raise flags and potentially put your account at risk. As an integrator, that's something we also have to be mindful of on your behalf.
For situations like severe weather alerts, we'd actually recommend keeping the broadcast message short and action-focused — the key safety instruction or two — and then linking out to a fuller page (your website, a Google Doc, etc.) if guests need more detailed guidance. Something like: "Tornado warning in effect. Please shelter in the interior bathroom on the ground floor immediately. More details: [link]" gets the urgent point across well within 1,000 characters.
I just wanted to let y'all know I have created this tool and will be making it available soon. You can check it out on my website. Galvestonrents.com
For the current reports the only option is either to go into the pivot line item report in which you can select rent only which eliminates the service fee or booking summary which includes the service fee. The problem with the line item report is that you cannot prorate rent (so if you have a 3month booking there is no way to just get the revenue for that month).
There has to be some way to be able to create an accurate report to see what revenue is, without Airbnb fees in it.
Yes I believe you are correct. It’s why rental owners are going to Guesty. I like OR but I need 3 manual payment option without all the manual work around!
Steve, thank you for these directions. I will try to set up this template.
Steve, Can you explain where this workaround of emailing a booking template is located in the new layout?
In the meantime, I’d still recommend trying the workaround of emailing yourself a booking template and printing from your email. It accomplishes two helpful things. First, it gives you a clean, single-page printout without excess white space. Second, it creates a digital backup outside of OwnerRez, which can be useful if you ever need to reference it offline. For someone in your situation, where internet access is not always available, that can be a strong short-term solution while we continue evaluating layout refinements.
The one page printable overview was so easy and quick. Wish that was still an option or could be added "print overview". Not sure why that went away. The new layout is cumbersome with information spread all over the place.
Camelie, I was directed by the helpdesk to this page to make the same request. The previous one page overview was VERY quick and helpful having it all on one page. The new layout is too long and cumbersome!
I agree!! Love the old format
7 years on and it is still a manual process to split from 2 payments to three, am i right on this?
Camelie, I was directed by the helpdesk to this page to make the same request. The previous one page overview was VERY quick and helpful having it all on one page. The new layout is too long and cumbersome!
Hi Camelle,
Bri here from the Product team! Thanks so much for taking the time to submit this.
I do want to be upfront — reverting to the old overview page isn't something we're able to do, so we'll be declining this request as written. That said, we absolutely don't want you stuck with something that isn't working well for you!
There's already some community conversation happening around the new overview page here, as Robert pointed out: https://www.ownerrez.com/forums/general-help/the-new-booking-overview-page
If there are specific things about the new view you'd like to see changed or improved, we'd love to hear them. A new Feature Request outlining those details would be the best path forward — that way it gets the proper visibility with our internal teams.
Thanks again!
Hey Alece,
We have a bug card open to address the fact that the second notification is no longer being sent for Airbnb bookings. I see you were also having some trouble with Vrbo a while back, but that was the result of something on their end that wasn't providing us with the details we needed in order to let that notification fly.
This sounds like a bug report rather than a feature request, but I'll mark the status Planned for now and check back in with you once the fix is out to make sure we've addressed the issue.
I'd like to request that the nightly rate exporting functionality be significantly upgraded.
Currently we can select properties, but not dates. This means a ton of extra work deleting 99% of the exported rows because in a typical case I have no need for all my historical rates in the export, nor all of those 2 years out.
Also, it's a royal pain that it uses OR's internal property ID number instead of the property name. I have to open up a new tab to my properties page so I can make any sense of the data I'm looking at.
This seems like it could potentially be accomplished if we were able to download our communication history. A full spreadsheet export would allow users to run a variety of reports or filter the data to meet their needs.
https://www.ownerrez.com/forums/requests/downloading-communication-history
Also, clearly Direct Booking Tools saw there was a value in this feature even though it "didn't get votes".
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
Can we please add back in the YOY with the red and green arrows to the owner portal. I have had three owners complain that they can no longer easily see how they are doing. They like the 24 month view, but it was great for visualization purposes to see the YOY view. Thank you!
Hello ~ I'd like a way to run a report showing specific information about responses. I see this as a training tool for my co-hosts and KPI tool for my company.
I would like to be able to sort:
1. Who Responded (host, specifically which co-host, or automated)
2. Day and time of response (working hours vs after hours/weekends)
3. % of responses/communications during business hours vs after business hours, per person or automation
4. Timeliness of response
5. any other items that you feel would be useful to help break down KPI's
6. Historical data view over days, weeks, months, and years. (especially over a monthly timeline).
7. Retroactive to show the past few years from the inception of this report.
Per OwnerRez support, the expected flow for review notifications is:
Initial notification when a guest submits their review
A second/final notification when the review is published/live
This previously worked as expected, but stopped in late 2025.
Current behavior:
We do receive the initial notification when the guest submits their review (before it’s published, while our host review is still pending)
We do not receive the second/final notification after we submit our host review and the guest review is published
Why this matters:
We rely on that final notification as our trigger to write a public response. Without it — and without the ability to filter reviews by “response not written” — it becomes much more cumbersome and time-consuming to track which reviews are actually live and ready for response.
Request:
Please restore the final “review published” notification behavior, or provide a configurable notification for when a review becomes publicly visible.
With Vrbo rolling out their new same-day booking feature, it appears that bookings may be allowed throughout the entire day of arrival. Based on what I’ve been told by support, Vrbo does not currently provide a way to set a cutoff time for same-day bookings the way Airbnb does.
For example, on Airbnb we can set a same-day booking cutoff (e.g., 6:00 PM). This is important because many hosts need time to prepare for last-minute guests, communicate check-in instructions, and coordinate things like security registration or access codes. In our case, we also stop monitoring messages after 10 PM, so very late same-day bookings would be difficult to accommodate.
Right now, it seems Vrbo could allow bookings until late in the evening (potentially even close to midnight) if the property is still showing as available. It would be very helpful if OwnerRez could provide a way to prevent same-day bookings after a certain time when Vrbo performs its last-minute availability check.
Possible solutions could include:
• A configurable same-day booking cutoff time for Vrbo (similar to Airbnb’s setting).
• Automatically marking the property unavailable after a specified hour on the day of arrival.
• A setting that disables same-day Vrbo bookings after a host-defined time.
This would help hosts who need a reasonable buffer to prepare for guests and avoid late-night bookings that cannot be properly supported.
If this is something other OwnerRez users would find helpful, please consider upvoting this request.
Thanks!
Great to hear, Bri!! And you know I'm always game for a beta-test!!
