Feature Requests

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Hey Take to the Lake,

Thanks for submitting this request!

While we do not have plans for this on our 2025 roadmap, I would suggest sharing this request with likeminded users who would be willing to give it an upvote. Voting allows us to see where the demand is when considering what features will make it to the roadmap next.

Hey Stay Rise Rental,

The Booking Summary report missing that mouseover display you're referring to was a bug that we fixed last week. Could you please check for me and let me know if you're seeing it now? If you're not, please write help@ownerrez.com and provide a URL to where you're running into the issue. Our Support team will be happy to take a closer look!

Hi, everyone -

While we appreciate this request, it is unfortunately not something we are likely to get to in 2025. We've been hard at work on a number of big ticket features and API improvements that have taken up a lot of space on the dev's plates so far this year, with more to go.

Feel free to share this request with likeminded users who would be willing to give it an upvote! The more votes a feature has, the more it proves where the demand is when we review these requests.

Agreed! I currently have a trigger set up to send a message to my guests immediately after they have signed the Rental Agreement, but I'd like to have a template scheduled for a few hours later or even the next day so I can modify with a nice response to their guest comments if desired, and I can only do that if there's a lag. As it is, the "Rental Agreement" option for triggering is only available immediately. I am not even able to schedule it. 

Shannon, Rental Agreement Signed Status = Yes is a trigger condition that can be configured on time based triggers. You could create a time based trigger with a Retry option so that the trigger only fires if the condition has been met. More info on trigger retries can be found here - https://www.ownerrez.com/support/articles/triggers-setup-configuration#retry 

Hi, everyone -

While we do still have a Guest Portal planned, I'm afraid it's not a feature that we will be able to get to on the 2025 roadmap. We've been hard at work on a number of big ticket features and API improvements that have taken up a lot of space on the dev's plates so far this year, with more to go.

It likely will not come this year, but I can assure you it is still on our mind and we hope to get started on it early 2026.

Feel free to share this request with likeminded users who would be willing to give it an upvote! The more votes a feature has, the more it proves where the demand is when we review these requests.

Where are we at with this?

I would love to be able to control it by the minute (i.e. number of minutes before or after the trigger occurs). This is important to stagger messages, so they appear natural and not automated. Here are two scenarios:

#1: SMS in 2 messages: I have a few automated messages that are more than one sms message long. I would love to send the first part at 121 minutes before checkin and the second at 120 minutes before checkin.

#2: Delaying immediate responses. I would like to have an automated response to an inquiry. To make it not seem automated, I would delay the send by 2 minutes. Same for a booking received.

* This request includes making booking inquiry something that is not only immediate delay-able (it is not currently).

They had us add a translation drop-down option to our hosted site, and it looks and functions terribly. I’m hoping they can add this functionality soon as our English, French, and Arabic clients would find a better website translation option so much nicer. Giving us a hosted website that can transition between languages would be a huge win for us and our customers.

100 percent! Thank you. Looks like my request got appended to an overarching one which is great. I should say, I have been very impressed with the platform. It's always "on" and syncs beautifully - it is just built super well - kudos to the developers. I also get that adding multi-language support is an immense undertaking (tons of moving parts). With that said, we got to get there.  Tackle small changes? Create a translation layer? Dunno!  :). 

Hey Wesley,

It wouldn't quite be an "inbox" anymore if we added those inline in the thread. 😕 While we do not have plans to implement this as written, there are some solutions in the system already.

You can view future scheduled messages on the Trigger Forecast page. The Trigger Forecast provides an overview of when messages will be sent by your upcoming triggers, allowing you to plan and manage your automated communications as needed. You can also view specific details about when/how a message will be sent or why it won't be sent.

You can access the Trigger Forecast by navigating to Settings > Messaging > Triggers and clicking on the Forecast button in the upper right corner of the screen. 

Here is the link to our support center article with more information on this:

https://www.ownerrez.com/support/articles/triggers-setup-configuration#forecast

Additionally, for individual bookings, you can also see when Triggered Messages are scheduled by going to the Messaging tab of a booking. You can hovering over the Status column for each message to see specific details about when it will be sent or why it won't be sent. You are also able to preview the messages and have the option send immediately if needed.

If you'd like any assistance getting familiar with these features, please reach out to our Support team at help@ownerrez.com

Hey, Chuck!

We do have plans to roll out a user facing audit log, but that is still a goal and not an action item yet.

Feel free to share this request with likeminded users who would find this beneficial as well! Voting allows our Dev and Product teams to determine where the demand is strongest when we consider new features to add to the roadmap. We'll leave this request open to garner more votes for the time being.

Thanks for the request, Randy! Feel free to share this request with likeminded users who would be willing to give it an upvote if they also feel this would be beneficial. This request will remain open to garner more votes.

How many votes are needed to progress multi-language support? It’s unfortunate it’s not available after being a request for many years.

We have been requesting OwnerRez to support multiple languages for years, specifically on their hosted sites as we operate with many people using different languages. We haven’t seen any progress in this area but hope OwnerRez starts improving here as it is highly impactful to vacation rental businesses. Would love to see multiple languages supported in various ways by OwnerRez.

[This topic has been merged with another topic (Multi-language platform.).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Feature Request: Native Translation Support for International Guests)]

I know it is kind of minor, but it can lead to confusion -- Airbnb supports "texting-style" emoji reactions (e.g. when someone marks another message with a "thumb-up" emoji). It looks like OR ignores these, which is not ideal.

Is there any update on this??  If you're not going to release it soon, at least provide the necessary APIs and example code.

Just voted for this, thank you! 

I know others have mentioned wanting check in times based on season.  I was wondering if this feature request could be included in with the other seasonal request because to me, they will be used in similar ways--or at least I can see how the overlap of coding might exist. However, I was told this was unique enough to ask as a new feature request. 

I don't often have a guest take me up on an offer to check in early for a fee but I do often have guests who request to check in an hour earlier than standard. The only way to manage this currently is to manually go in and change their check-in time on the booking. The new tags you have created allow for automation of this with a tag that prompts population of the field code for a different check in time. However, this does not quite meet all of my needs. 

Right now, I have two check in/out times that are based on if there are same day check in/outs on either side. I had to create many message templates to cover all of these scenarios based on season and arrival/departure gap and manually type in the check in and check out times since the field code would not work in these scenarios. It would be nice if this was also automated via a tag or some other condition so that I don't have 5 different templates and triggers.

For example, I have created a tag for 11am standard check out and 10am same day booking check out. I can set up the 11am standard tag with automation to meet the conditions I have (departure gap (bookable) is more than 1 night and check-out status is standard), but the 10AM check out for same day bookings does not have the conditions I need. There is only "standard" or "late" check-out status. No "early". And even then, these tag automations are not yet set up to change the field code for those times because these times are based on departure or arrival gaps or seasons, not a time that was manually changed on the booking.

Hope that makes sense! 

Agreed! I find that my personal message gets lost in the shuffle of all the emails they receive right after booking. 

Agreed! I currently have a trigger set up to send a message to my guests immediately after they have signed the Rental Agreement, but I'd like to have a template scheduled for a few hours later or even the next day so I can modify with a nice response to their guest comments if desired, and I can only do that if there's a lag. As it is, the "Rental Agreement" option for triggering is only available immediately. I am not even able to schedule it. 

Hey Ryan,

Gap rules are only acknowledged by bookings, not blocks. This should be remedied when we add owner stays as reservations, not just blocks. If you're interested in following that Feature Request, you can vote it up and add yourself as a watcher here:

https://www.ownerrez.com/forums/requests/owner-stay-reservations-not-just-blocks 

I posted the Recurring Expenses feature request in the FB group and got some traction. We can’t control their dev timeline, but voting is the one lever we do have, let’s blow this one up so it gets prioritized.

I'd like to add on to this as it seems this has merged with all of the other similar requests, but my situation is a little different. I don't often have a guest take me up on an offer to check in early for a fee but I do often have guests who request to check in an hour earlier than standard. I manually go in and change their check-in time on the booking and the new tags allow for automation of this with a tag that prompts population of the field code for a different check in time. However, this does not quite meet all of my needs. 

Right now, I have certain check in times that are based on if there are same day check in/outs on either side. Some have this by season. I had to create many templates to cover all of these scenarios based on season and arrival/departure gap and manually type in the check in and check out times since the field code would not work in these scenarios. It would be nice if this was also automated via a tag or some other condition so that I don't have 5 different templates and triggers.

For example, I have created a tag for 11am standard check out and 10am same day booking check out. I can set up the 11am standard tag with automation to meet the conditions I have (departure gap (bookable) is more than 1 night and check-out status is standard), but the 10AM check out for same day bookings does not have the conditions I need. There is only "standard" or "late" check-out status. No "early". And even then, these tag automations are not yet set up to change the field code for those times because these times are based on departure or arrival gaps or seasons, not a time that was manually changed on the booking.

I know others have mentioned wanting check in times based on season. First we were told this wasn't available because the other channels didn't offer it. However VRBO has had this for a while now and I am wondering if this feature request could be included in with the other seasonal request because to me, they will be used in similar ways--or at least I can see how the overlap of coding might exist. 

 

Hey Shannon,

I would suggest creating a new Feature Request for your use case. You can do that here:

https://www.ownerrez.com/forums/requests

Hi Team,

I’m fairly new to the short-term rental industry, but I recently hosted a group from Germany and noticed a gap in the platform. The reservation came through Airbnb, and I wasn’t aware that Airbnb was translating our communication until I saw the full conversation in German on OwnerRez. Similarly, the guest left a great review which appears translated on Airbnb but not on my hosted OwnerRez site, the review displays entirely in German.

I was able to respond by including an English translation in my reply, but it would be incredibly helpful if OwnerRez offered native translation support for guest communication and reviews. Houston receives international travelers, and with the 2026 World Cup on the horizon, we expect even more global visitors. This feature would enhance the experience for both hosts and future guests.

Thanks for considering,
Louis

Ah, the Bookings page ribbon view. That one cannot be changed at this time. My apologies, I thought we were discussing widgets on your Hosted Website.

We'll leave this request open to garner more votes! Feel free to share this request with likeminded users who would be willing to give it an upvote if they agree!

We agree wholeheartedly with Kim E.  We love OwnerRez but we also love REI Hub.  REI Hub is much better suited for those who own rental properties than QuickBooks, and I use QuickBooks for a couple of other business.  An REI Hub integration would be a great complement to OwnerRez.

How do you do this? When you pull up the main booking ribbon dashboard. Todays date is always very pale yellow and I would like to change the color.

I can't believe this feature doesn't exist.  Is the only work-around to have two people share the primary login? 

Hey Matt,

If that Staff user needs access to your Billing page, the answer is yes for the time being.

We have plans to offer an option of showing or hiding Billing from full access Staff members as desired. That goes into development in the coming weeks.

The rest of what is mentioned in the original request (things like team access, API, account fields) have already been released to production since this request was first written.

Hi Kelly,

You should be able to change the color of "Today" on any Booking / Inquiry widget or any Calendar widget. Is it the Availability / Search widget you'd like to see this added to?