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We have some customizations we'd like to add, and this request falls into items being considered there.

If you know anyone else who would find this beneficial, please share the URL with them so they can give it an upvote. Seeing the demand helps us determine what to prioritize next.

In the meantime, if you are not currently using BUFIXUP, the BULEASE and BUSECDEP links were not included in the recent My Stay update. Those are standalone forms that are not a part of the My Stay work.

We have some customizations we'd like to add, and this request falls into items being considered there.

If you know anyone else who would find this beneficial, please share the URL with them so they can give it an upvote. Seeing the demand helps us determine what to prioritize next.

In the meantime, if you are not currently using BUFIXUP, the BULEASE and BUSECDEP links were not included in the recent My Stay update. Those are standalone forms that are not a part of the My Stay work.

I prefer to NOT use the My Stay portal and continue to use BULEASE.  Seven years ago I created an email workflow based on BULEASE and it works very well. I see no benefit to use the My Stay portal.  Features I DO NOT approve of are the “Confirmed Contact Information” and the full” Property Address” published in the portal for security reasons stated here by another poster as well as my own.  After a consult with a rep of OwnerRez (Lara) my best scenario is to continue using BULEASE.  BUFIXUP is for the My Stay portal.  Also, as it relates to confirming guest contact information, I already have a mechanism in place for it.  As the MoR, I DO NOT need my PMS emailing guests using technology unbeknownst to me for contact verification.  This, IMHO is the job of the individual property owner or host.

For our guests, ONLY REGISTERED/BOOKED guests receive the address to our property, and even so, that occurs ONLY AFTER THEY HAVE COMPLETED THEIR RENTAL AGREEMENT and PAID IN FULL, and in NO CASE before 10 DAYS prior to arrival.

Otherwise we get people showing up at our properties… guests and non-guests and even competitive managers, just to snoop around, or take a good look before deciding if they will book with us for the following year, or to see in advance what they’ve booked.

But our properties are EXTREMELY, INTIMATELY PRIVATE, and many of our guests book for that PRIVACY.

So we need to work to keep people from showing up at our properties when they should NOT be there.

In my area, a number of years ago, a crime ring of thieves were using vacation rental sites to target vacation rentals, using their availability calendars to plan when to break in, and even hide out. They stole hundreds of thousands of dollars in goods, and lived in empty properties hiding away from police.

Simply providing the address of the property, and directions to it, just because someone had a stolen credit card and made a booking through some listing site is completely unacceptable.

It is so disappointing to me that OwnerRez would institute this without apparently ANY consultation with their user base about whether or not this would be an appropriate choice.

But more so, why should it be so hard to get such a simple change made/a problem fixed?

"Don't let the drive for perfection prevent you from producing something good?"

I would respond...

"Don't let being satisfied with something good be the excuse for producing something unusable!"

It should not take weeks or months to fix obvious simple things that should have never happened in the first place.

OwnerRez needs to learn to "Move Fast and Fix Things!"

Please VOTE for this request!

Thank you! :)

We appreciate you taking the time to submit this feature request! As a possible workaround, you could use the Line Item Pivot report. This shows you a breakdown of all charges on bookings (rent surcharges, discounts) before any taxes are added. You could then export it to Excel and configure Excel to add them together to see the revenue before any taxes are aded: https://www.ownerrez.com/support/articles/reporting-line-item-pivot

If I wanted to jump through hoops to accomplish what should be simple things, I would join the circus!

PLEASE fix this! There is absolutely no good reason for this MAJOR problem in OwnerRez.

Yes, we are still on track. It's progressing nicely through QA.

Do you have an update? Are we will on track for Q3 release?

Does anyone on this forum who own property at the Beach Club interested in an integration with Proptia parking application 🤔 

This feature would be so helpful! I came to the forum to search this exact subject to see if there was a way. 

Hi there.  You mentioned that maybe by the end of the month.  Could we please get another update on where you guys are at with this? 

I created a repeat guest discount, and it makes all the sense in the world that this discount gets Automatically applied to repeat guests when they book or when I create a quote. but that is not available at this time. please make it so it is!

I have also been looking for this feature for some time as sending out messages at a specific time is fairly imperfect. Even with a late message to check up on guests scheduled to go out at 8pm, I still have it happen often enough that the guests haven't arrived yet. So such a feature would be quite helpful. 

Currently in Pricelabs, if an OR client limits their calendar availability to 365 days using ownerrez settings, the Pricelabs calendar will incorrectly display that property's availability - extending for two years or more. We are told by OR tech support that the reason this inaccurate view of availability is happening in the Pricelabs calendar is because the API data point that sends calendar availability data to Pricelabs is not readable by Pricelabs.  The API data that OwnerRez shares with Pricelabs shows blocked or booked dates, but not the timeframe reflecting calendar availability - these are different things. OwnerRez settings are are still correctly limiting calendar availability on public-facing booking platforms. It is just affecting the view of availability that we see when we are in the Pricelabs calendar view. 

The reason correct availability views in PL matters is that we as revenue managers support 500+ clients in PL and every week we are helping clients with issues that can affect their revenue.  Sometimes we see clients in PL who accidentally have their calendars open too far forward, which will sometimes result in people getting bookings they don’t want well-past the 1 year mark.  We let them know when we notice issues like that so they can correct potential problems in their PMS software settings.   

PL availability displays are correct for every other PMS linked to PL except for OR (we manage hundreds of accounts and haven’t seen this issue with any other linked PMS in PL).  It makes it harder for us to confidently diagnose real calendar-availability problems vs seeing incorrect data in PL for OR-linked clients. 

OR should fix/create the API endpoint to correctly send availability data that PL can see and represent on their calendar accurately.

That's helpful to know. This information was never shared with me in the 2 or 3 helpdesk tickets I've submitted in the past. Partially because some are probably far enough back in time that My Stay wasn't yet a released feature. Given how the future direction is pointed at this guest portal, it's probably best to route there anyway.

Hey Ozark Stays,

What you're describing here sounds like a configuration issue. If you haven't already, I would suggest writing the Helpdesk so that they can take a closer look.

Recently, I started getting notifications from OR that a guests' door lock code was used (e.g [Booking # ORB#] Door unlocked by <GUEST NAME> at <PROPERTY NAME>).  I looked for a way to use this in triggers as it would simplify my check-up message - rather than sending a check-up message at a certain time after the normal check-in time I could trigger it to send 15 minutes after the door was unlocked by a certain guests' code. 

Hi Logan,

I have a couple of comments that might shed some light on what is currently available amongst the list of items that you mention

What the owner can see in the Owner Portal concerning individual bookings depends on the permission levels that you allow. You can choose Owner Revenue, All Totals, or Detailed Financials. Each provides a different view.

Owner Revenue provides a summary that looks like the PM page and provides the most similar to a net view

All Totals provides two different views 'Guest Balance' and 'Net Financials'.  Guest balance is the closest to the 'Charges' page and would set the worst expectations in your example. Net Financials shows - in the case of an Airbnb booking - the amount of the payoff, including the host fees.  This would be the view I would recommend to an owner if they wanted to see numbers prior to booking expenses coming out.

Detailed Financials displays the same summary views as All Totals, but also makes the Charges and Transactions pages available to the owner. This may be too much information for most owners.

I would recommend playing with these and considering which views are best for which owners.

Hey Leon,

Powertranz 3DS support is in testing at this time. It may need to do some back and forth between our QA and dev teams before it's ready to roll, but it shouldn't be much longer now.

I'll post another update here once it makes it to release!

Any update on direct integrations with 3DS2 transactions?

Hey Julie,

Thanks for that feedback! Rezzy is absolutely correct. You can now set up a custom template and corresponding trigger to create a notification for yourself when a certain discount is applied on a booking!

(To quote Rezzy) Here's the setup:

1. Create an email (or SMS) template addressed to yourself with whatever notification content you want - booking details, guest name, etc.
2. Create a trigger: Type: Immediate, Event: Booking is created, then add Condition > Financial > Discounts > [your promo code].
3. Set the Action to your notification template.

That trigger will fire and send you a message whenever a booking comes in with that discount code applied. More info on those financial trigger conditions can be found here - https://www.ownerrez.com/support/articles/triggers-setup-configuration#conditions-financial 

This request should have been marked released well before now. Apologies to everyone that it was missed.

If we haven't quite met your expectations with what is available now, feel free to open a new request for voting!

Disregard my complaints, I searched rezzy help and it looks like this is available now! Yay!

Hi Jose,

It appears that inline images aren't supported for channel templates because of limitations in the channels themselves. That said, we appreciate you sharing this idea with the community!

Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote.

Community feedback really helps us prioritize what to build next.

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.

If you're using the progressive web app (PWA) on your iPad, there's currently a known issue where clicking on an image in the inbox goes to a blank screen instead of downloading it. Be sure to keep an eye on our weekly release notes for when a fix is released!

Hi Sheila!

You might be able to do this by creating custom cleaning fees rather than a standard cleaning fee, but it will most likely only work for direct bookings, and the channels like Airbnb and Vrbo might not respect the conditions. To create a cleaning fee for stays shorter than 14 days, stays 14-30 days, and stays for 30+ days, you'd need to create 3 separate custom cleaning fees and add a number of nights condition to each one.

For stays shorter than 14 nights, you'll want to set it to number of nights is less than 14:

For stays that are 14-30 nights, you'll want to add two number of nights conditions: one for number of nights is greater than or equal to 14, and another for number of nights less than 30: 

For stays that are more than 30 nights, set a number of nights condition greater than 30: 

If you need to create a cleaning fee for bookings that had pets, and it's separate from your pet fee, you could create a custom cleaning fee and add a number of pets condition is greater than or equal to 1, and it should only be added to bookings that indicate they're bringing a pet: 

You'll also want to add a listing site condition to all of these surcharges so that it only applies to direct bookings, since these most likely won't work for channel bookings: 

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.

Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote.

Community feedback really helps us prioritize what to build next.

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.

Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote.

Community feedback really helps us prioritize what to build next.