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Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

This would be extremely beneficial.

I'd like to be able to utilize VRBO's new native processing system in order to take advantage of promotions they've offered to do so but the API connection doesn't support it like it does AirBnB

Please make the the Quote Expiry Date dependent upon the arrival date, or a combination of date of quote creation and arrival date, to allow for automatic creation of expiry dates that make sense.

I routinely have guests booking a year or more in advance. So I have my quote expiry date set to automatically be a year after the quote is created.  But this looks stupid to guests when they request a quote for a stay a month from today, but the expiry for the quote is a year from now.

I know I can change the expiry dates manually, but I don't have time for such trivialities.

Please make the automatic expiry date assigned to quotes something more programmable, based on the date of quote and the arrival date of the stay, or allow us to eliminate the expiry date all together, or at least have it not apply as a default.

In my case, I wouldn't have quote expiry dates at all, except in rare circumstances where I make a special offer to a guest which they must accept by a certain time in order to get 'the deal' that I am offering them. In that case, I have no problem manually entering an expiry date, but barring that, I would prefer none, or perhaps an automatic entry of quotes expiring four weeks before arrival unless the arrival date is less than four weeks away, in which case it would go down to one week from date of quote creation.

This is a great idea! With seemingly every guest asking for an early check in these days I feel like there isn't a host out there using Turno who wouldn't absolutely love this! I vote yes 100 times on this!!! :)

Sometimes we have tours of the property for weddings or events. OR we have tree trimming scheduled etc. It would be great to be able to note that on the booking calendar so it's top of mind when booking new guests

Hi Alece,

Appreciate you flagging this one! Rezzy is constantly being worked on and fine-tuned, so this may be something that can be added sooner rather than later.

Right now Rezzy does not have access to read the notes field on a booking, so it is unable to be aware of or acknowledge any host-added context that may exist. 

Concrete example: a guest booked a stay with 2 pets (our maximum) and mentioned in her message she's bringing a third which is a service animal. We have no choice but to override our maximum and allow the third dog with no additional pet fee. I manually increased the pet count on the booking to 3 (for clear documentation) and added a note to the booking to explain why. 

In Sandbox, Rezzy's reply reflected only the structured fields (3 pets, $266 fee) and flagged both the fee and the pets-over-our-max as an unexplained discrepancy — the note's context wasn't factored in.

Proposed behavior: Rezzy reads the notes field on the current booking as authoritative host context, alongside rental agreement status and the other per-booking data it already treats as fact.

Reasonable guardrails:
- Current-booking notes only (same scoping as the rest of Rezzy's per-booking data)
- Task notes stay excluded per existing behavior
- Notes are additive — if a note contradicts a structured field, structured field wins

Notes are the natural place for host-documented waivers, exceptions, and one-off arrangements. Right now there's no way to feed that context to Rezzy without building a directive for every possible scenario.

Does it support tags?

Yes. Tags will eventually be queryable as a read-only entity type through the MCP. You can list, search, and retrieve tag details without needing raw API calls.

In my opinion, no response should mean no response. If people want a courtesy response, this should be a different setting. I did hear that they were still working on some sort of fix so hopefully they will come up with a solution/fix soon. In my world, I would much rather have no response than a response I didn't want to send, but that is just me, and what I believe the No Response control should do. :)

Wanted to check back in, Max, to see if the granular controls were still being considered so we can fine tune the "courtesy replies" option?

Awesome to hear, Bri! Thank you for the update!

Ah! Sorry about that, Roy. I don't see many people installing the web app on PC so that hadn't crossed my mind.

I'll open this request back up for voting, but you can use Alt + left / right to go backward / forward.

Hey Alece,

We determined that this was a bug. Rezzy now waits for the cancellation to complete before responding, with a five-minute timeout to prevent indefinite holds if the cancellation fails.

Hi there,

Can you please create an API connection with CTrip and/or Rentals United? We are currently connected to CTrip via Rentals United but a direct connection would be better.

Thanks

You are correct, there is no way to mark an Owner Statement as Email = Sent, without actually clicking the 'Email' button and sending it.

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

Every month I import our Vrbo Pay-Per-Booking commission CSV to get those expenses into OwnerRez -- and every month, every single imported expense lands with "Escrow" as the Paid From account. However, our business model has that being paid out of our Operations account. There's no way to change it during import, and there's no bulk action on the Expense grid to update the PM Account field after the fact. So the only path is opening each imported expense one at a time and manually flipping it to Operations.

For anyone whose Vrbo commissions come out of their Operations account (and therefore need to be reimbursed on the PM Statement), that's a lot of unnecessary clicks -- and unnecessary risk of missing one and having a statement come out wrong.

Would love to see a "Paid From" (PM Account) selector on the Vrbo Commission CSV import page, so we can designate Escrow or Operations before the expenses get created.

Explain to me how to swipe on a pc

This would be amazing and something I think almost any user would appreciate. The only thing I would add is I think it would be important to be able to restrict the trigger from firing based on the time of day the door was unlocked. If a guest checks in late, say 1:30 am, I'm not sure I want to send that message at 1:45 am. The ability to restrict that message from being sent during a selectable period of time and holding until after that time would be important for me to be able to utilize a feature like this. If that already exists and I am not aware, my apologies.

Very interested in having an MCP connector to Claude. This is a high priority for all business owners. 

We appreciate the quality you all bring to these upgrades!

Janice

Is there a way to mark a statement as emailed or "not to email" or locked so that it does not get accidentally get emailed out?

I couldn't find a way to manually mark a statement as "emailed" without actually sending it. The email status shown on the Owner Statements grid reflects whether the statement was sent via the Email button in OwnerRez - there's no documented way to set that flag manually.

I don't think this suggestion from Rezzy is sufficient.

The safest way to prevent accidental re-sends is just to be aware it's already been handled outside the system. If you need to track it, you could add a note to the statement (via the Change button on the statement) explaining it was already sent externally.

 Ticket #435394 also submitted 

While this isn't something that is fully automated because Vrbo has not made the transaction fees available through the API feeds, they don't need to be manually added to each booking either! 

Under the Tools > Import/Export page there is an option for Import Vrbo Commissions.
https://app.ownerrez.com/imports/vrbo/commission

This page allows you to download your monthly commission report from your Vrbo Dashboard and import it, which will apply the host fee details to each booking in that report.

https://www.ownerrez.com/support/articles/vrbo-commission-file-imports

Hi Alex,

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

Also, you might see how much of what you describe could be met by one of our dynamic pricing partners.  That type of revenue management functionality is right up their alley.

I’d love to see occupancy percentage added as a trigger condition, ideally calculated over a configurable future date range.

For example:

• Occupancy is less than 30%
• During 8–21 days from now
• → Send an email/message

This would be extremely useful for revenue management. It would allow property managers to automatically identify listings that are unusually empty (or unusually full) and take action on pricing, minimum stays, promotions, etc.

Ideally, the condition could support both greater than and less than a specified occupancy percentage, with a customizable look-ahead period.

Hi Ryan,

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

Please add the ability to save a quote as a reusable template.

Today, whenever we build the same kind of custom quote repeatedly, we have to rebuild everything from scratch each time — the charge lines, the discount (in the correct position), the cancellation policy, and the payment rules. For us the recurring case is non-refundable rate offers, but this applies to any repeatable quote type: multi-unit split stays, seasonal packages, long-stay deals, etc.

A saved "Quote Template" that pre-loads:
- charge line items (rent, cleaning, surcharges),
- discounts placed correctly (e.g., a Rent Only discount positioned so it actually calculates on rent only),
- the cancellation policy (e.g., non-refundable), and
- first/second payment rules (e.g., Everything Due Upfront),

...and then lets us spin up a new quote from it by just swapping the guest and dates — would save real time and prevent errors.

This pairs naturally with the existing request for a non-refundable option in the inquiry/booking widget:
https://www.ownerrez.com/forums/requests/nonrefundable-option-within-the-inquiry-booking-widget

Until guest-selectable non-refundable rates exist, a quote template would at least let hosts offer them efficiently. Right now we have to re-enter the rent-only discount as a fixed dollar amount on every manual quote, because when added as a percentage it calculates against the total of all charges above it (per the Charges grid) rather than rent only — so it can't be trusted to stay rent-only without manual placement each time.

Even a lightweight version — "save this quote's charges + rules as a template" and "new quote from template" — would be a significant workflow win.

Our Booking Detail report should have this number under the Net Payments column. This number should be the booking total (which includes rent, surcharges, and discounts) minus the host fee, giving you the net total for their booking.

"Net Payments" is not the same as "Net Earnings". My surcharges exist to cover my specific expenses (e.g. cleaning). Plus "Net Payments" include guest listing fee, taxes -- it is basically "All payments made by guest minus my host listing fees" -- so, no, not even close to "earnings".

The Line Item Pivot report also shows this number in the Net column in the Charge Totals

Same thing -- it shows "All payments minus host fees" -- i.e. not earnings.

Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.

Roy,

If swiping isn't working for you, sounds like you may potentially be hitting a bug. If that's the case, please write an email to help@ownerrez.com and let the Helpdesk know what type of device and browser you're using so that we can investigate further.

Airbnb now allows guests to filter "hotels" into their search criteria. OwnerRez is currently incapable of achieving this updated feature. Would be great if OwnerRez made this feature a possibility.