Latest Activity...
I agree.
In the meantime, I suppose the only solution is to create a custom field for phone number, and make it required to provide in the rental agreement.
I think a more reliable solution would be to:
- Internalize the phone number sent from Airbnb as a secondary phone # in the guest's OR contact record in the background so we still have it if needed, but don't even show it on the POC form.
- Have a *blank* phone # field on the POC form that's set as *required* so the guest must fill out their real number themselves, and elevate whatever is entered here as the 'primary' phone number for the guest inside OR, thus keeping all door code, SMS, and other phone-number-dependent workflows intact.
Hey Tyler, if you haven’t already, I suggest submitting this as a feature update request. Then, please share the link to the request here so that people can upvote it. Your approach is precisely what I need.
I wouldn't say they're 'prompted'.
Guests are shown the POC form with all their info pre-filled from Airbnb. A significant number of guests will simply click to move past this screen, even after the unfamiliar Airbnb-issued temporary phone number starts populating in the phone number field. This will then affect workflows like SMS comms and door code generation.
I think a more reliable solution would be to:
I've recently started to use the owner statements to do my invoicing to my owners.
I've set it up so the statement shows the gross amount and the commission.
However I have noticed something. I have a set percentage that I take on the gross booking value of each stay. When the guest books via Airbnb, VRBO, and direct this value is calculated perfectly. However with booking.com it is always slightly less than it should be.
I have been through several things on the service centre but I can't seem to get it working properly. Anyone else dealt with this or have any suggestions?
Thanks
What is your average interchange fee? What is your interchange fee by card brand Visa, MasterCard, American Express, Discover?
I'm considering switching over, but I want to make sure that I'm not going to end up with higher fees.
As the previous commenter said, and which I forgot, Guests are already prompted to enter their correct phone numbers when they go to sign the rental agreement.
Just checking if this has been done yet?
Right now, OR pre-populates the number received from Airbnb into the "cell phone" section of the rental agreement. Possible some guests will notice the number does not match their number, but ideally OR would stop porting that over altogether.
Thank you very much!
Is there a way for OwnerRez to bypass it or at least get the guest email or phone number?
Possibly, if you happen to be an API programmer.
You can pull the door codes with our Open API here:
https://api.ownerrez.com/help/v2
And I believe you can connect to Yale using the SeamAPI. It is free for up to 10 devices.
Which is documented here:
https://docs.seam.co/latest/device-and-system-integration-guides/yale-locks/get-started-with-yale-locks
https://docs.seam.co/latest/capability-guides/smart-locks
We were hoping to build a native integration with Yale locks, similar to what we offer with Schlage. Unfortunately, Yale requires a substantial flat rate yearly developer fee, which makes it difficult to create an integration that would be affordable for our clients. Schlage, on the other hand, structures their fees based on volume, which allows us to provide that integration at a much lower cost. We continue to negotiate with Yale though and hope one day to have our own integration with them as well.
There is another Forum Post that discusses some of this:
https://www.ownerrez.com/forums/requests/integration-option-with-getseamcom-for-door-locks
Overall Jervis seems like the best option and should only cost you $6 a device per month,. I think
Great, thank you very much. Is there any way of connecting Yale Linus Smart Lock L2 and OR without paying for the connection (e.g. Zapier etc)?
I believe this is supported through Jarvis.
Our Support Doc: https://www.ownerrez.com/support/articles/integration-jervis-systems#list-of-supported-devices
Jervis site: https://www.jervis.systems/devices?category=smart-lock&brand=Yale-Access
In both of those links they mention the Yale Linus Smart Lock. May want to check with them directly to double check the L2 is supported.
I asked in their chat and received the following reply:
Hope that helps!
Starting September 30, Airbnb will be replacing in the booking guests' actual phone numbers with temporary numbers.
Obviously, this is a move to prevent guests and hosts from doing business directly with each other.
Is OR aware of this and going to provide a way for us to get guest actual phone numbers so that they will be in the guests' contact records instead of the temporary numbers?
I know we can require ithem to be provided in the rental agreements, but that will require an extra step on hosts' parts to manually transcribe them from the RAs to the contact records.
Is Yale Linus Smart Lock L2 supported by OR? If there is no direct integration from OR, what indirect options are there?
Hi James!
I don't believe this would interfere with requirements for disclosing a renter agreement that needs to be signed, but it would be best to reach out to the channels to confirm this.
One thing to keep in mind is that if you have an templates that use the BUFIXUP or BULEASE field codes, it will still send a renter agreement, even if the property rules are configured not to require a renter agreement. The system would send a default agreement if none are configured in the account. If you don't want a renter agreement from OwnerRez sent since you'll be using the one in Charge Automation, you'll want to remove those field codes from any templates in the account if you don't need the guest to fill out the POC form.
Keep in mind that the POC form to collect guest information is attached to the renter agreement, so if you need guests to fill it out so you can get their email address, such as Airbnb and Booking.com guests, then you'd need to leave those field codes mentioned above in your templates, and create something generic as a renter agreement that gets sent with it. We've seen other users insert their House Rules in place of the agreement when they still need guests to fill out the POC form.
Please reach out to help@ownerrez.com if you have any questions!
It's totally proper and typically a lot easier to book direct for any additional nights than to add them via Airbnb. The question was how to do that the easiest.
When you create a new quote for a direct booking for the additional night(s), you can go into the charges and adjust them there, deleting the fees you don't want to charge and adjusting any other fees you want to keep and adjust. The notifications you have triggered for direct bookings can be set to be different than for bookings via Airbnb and other OTAs.
Hi - I am trying to find out about DACK.
How is it ?
How much does it cost?
Do you recommend ?
thanks!
Sherry/Florida USA
Does anyone use the Igloohome lockbox? I'd like to use it for our car which won't always be parked at our house near the bridge.
I'm curious what the process is to ensure the lock gets updated with the codes and what happens if it's not near wifi/internet access - can it be remotely unlocked?
Would appreciate any info from real life users
Thanks!
Hi! I am interested in the same! Wondering if you have found a good solution that syncs with OR?
I have come across quite a few apps that look good but are separate from OR so would take quite a bit of data input/management to make the program successful.
I would greatly prefer (as I am sure you would) something more automatic/seamless with integration.
Let me know if you've had any luck!
Thank you! That worked.
Hmmm. When I just clicked on it, it brought up the support article:
https://www.ownerrez.com/support/articles/changing-the-charges-for-a-quote
You can also navigate to Help > Support Center on our website and type in "Change Charges" and find the same article.
If you have any problems with finding it, send us an email at help@ownerrez.com and we'll hook you up with the article from there!
You can export the Booking Summary report into Excel and then manipulate the data from there if you need to. You can print that report to a PDF, or create any needed graphs from the data in Excel.
I see that our team also answered this question on an email you sent. If you have any follow up questions, you can reply to that email!
We do not currently show any Pet Agreement custom fields. The methods described earlier still apply.
You can set up a trigger and template to fire off a separate Pet Agreement if the booking shows pets are included, by using a condition.
Hey Jude - Welcome to the wonderful world of hosting!
When you see the title on booking channels, that is coming from the property description Headline
If you're not using Instant book, you're using Request to Book, where every booking needs to be approved - permission to stay, if you will. Here's some additional information on the two, including where and how to set those options: https://www.ownerrez.com/support/articles/instant-book-vs-request-to-book
I don't believe there is an easy way to accomplish what you're trying to do. It sounds like you only want to block the combined listing after a checkout, but possibly want to still allow any of the 3 child listings to still book?
If that's the case, your best bet would be to manually block the combined listing when you receive a booking, and check the box to not block the other 3 properties.
For additional questions on this, feel free to reach out to our team directly at help@ownerrez.com.
Hi Mitchell,
If you believe the card they used to pay for their booking was legitimate, then you may not need to refund the payments already made.
To have them add a new credit card for the booking: https://www.ownerrez.com/support/articles/booking-collect-payments-manually#request-payment
You can also delete the current credit card: https://www.ownerrez.com/support/articles/booking-delete-guest-credit-card
Hello! Thank you for your reply. When I clicked on that link, it says it's not longer available.
Hey there!
You can create a quote and then change the charges to mirror what you've agreed to with the guest.
Here is a support article that will walk you through changing the charges on the quote:
https://www.ownerrez.com/support/articles/changing-the-charges-for-a-quote
If you need additional help with this, please reach out to our team at help@ownerrez.com
