Feature Requests

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Cancellation policy by season? 39 replies

JTC
Jun 11, 2025 11:20 AM
Joined Jan, 2021 4 posts

In the past we have used a crude manual solution to address this issue.  Beginning March 1 each year, we block off the following winter and relax our cancellation policy so people can book the off-season.  Then July 1 we open up the winter and change the policy back to being more rigid.  This only works because we have big houses that sleep lots of people so booking lead time is consistently long-range.  This approach has obvious shortcomings, but it's better than having someone cancel a $15k reservation 14 days out in peak ski season when chances of re-booking the dates are near zero.   ( Again, our approach would be completely different for a 2BR condo.) 

Cancellation policy by season? 39 replies

Julie R
Jun 11, 2025 11:05 AM
Joined Sep, 2019 14 posts

Hello,

Would like to get a update on this please

Add arbitrary notes to any calendar day 19 replies

Bri
Jun 10, 2025 5:31 PM
OR Team Member Joined Mar, 2022 524 posts

It seems like this request could be combined with these ones


by Ian S – Jun 2, 2025 1:00 AM (UTC)

Thanks, Ian! Much appreciated for calling that out.

While we do not have this penciled in on the roadmap yet, feel free to share this request with likeminded users who would be willing to give it an upvote!

Notes in Ribbon Calendar 2 replies

Bri
Jun 10, 2025 5:27 PM
OR Team Member Joined Mar, 2022 524 posts

[This topic has been merged with another topic (Add arbitrary notes to any calendar day).All unique votes have also been merged.]

Add arbitrary notes to any calendar day 19 replies

Bri
Jun 10, 2025 5:27 PM
OR Team Member Joined Mar, 2022 524 posts

[Another topic was closed as a duplicate of this topic (Notes in Ribbon Calendar)]

Is there a way to add a note or flag to a date on the ribbon calendar? 10 replies

Bri
Jun 10, 2025 5:25 PM
OR Team Member Joined Mar, 2022 524 posts

[This topic has been merged with another topic (Add arbitrary notes to any calendar day).All unique votes have also been merged.]

Add arbitrary notes to any calendar day 19 replies

Bri
Jun 10, 2025 5:25 PM
OR Team Member Joined Mar, 2022 524 posts

[Another topic was closed as a duplicate of this topic (Is there a way to add a note or flag to a date on the ribbon calendar?)]

Allow adding notes to booking calendar 4 replies

Bri
Jun 10, 2025 5:24 PM
OR Team Member Joined Mar, 2022 524 posts

[This topic has been merged with another topic (Add arbitrary notes to any calendar day).All unique votes have also been merged.]

Add arbitrary notes to any calendar day 19 replies

Bri
Jun 10, 2025 5:24 PM
OR Team Member Joined Mar, 2022 524 posts

[Another topic was closed as a duplicate of this topic (Allow adding notes to booking calendar)]

Personal Notes on calendar 2 replies

Bri
Jun 10, 2025 5:23 PM
OR Team Member Joined Mar, 2022 524 posts

[This topic has been merged with another topic (Add arbitrary notes to any calendar day).All unique votes have also been merged.]

Add arbitrary notes to any calendar day 19 replies

Bri
Jun 10, 2025 5:23 PM
OR Team Member Joined Mar, 2022 524 posts

[Another topic was closed as a duplicate of this topic (Personal Notes on calendar)]

Payment type surcharges & discounts 12 replies

Bri
Jun 10, 2025 3:40 PM
OR Team Member Joined Mar, 2022 524 posts

Hey Tim,

Sorry we never got back to you here. We had a similar request come in that I've merged into yours, and that brought my attention to your questions.

While we would like to do this, there are a number of "gotchas" that have to be thought through first. From a UX standpoint alone, there's a lot to consider.

With the workload our current roadmap presents us with in 2025, I don't see us being able to work this in quite yet. I'm afraid that though we would like to add this in the future, it's just not in the cards right now.

This request will remain open to garner more votes, so feel free to share it with likeminded users who would be willing to give it an upvote!

Simple "Print PDF Receipt" in Guest's Booking 28 replies

Kaiden F
Jun 10, 2025 11:15 AM
Joined Feb, 2025 9 posts

After posting, I realized the print to PDF function actually works sufficiently for what I need... At least in Chrome. I imagine other browsers may function differently. A formal invoice with my branding/company name would still be great, but I think this will do the trick... 

 

Simple "Print PDF Receipt" in Guest's Booking 28 replies

Meredith E
Jun 10, 2025 10:43 AM
Joined Oct, 2023 2 posts

OwnerRez please add this feature!!! Guests frequently ask for a receipt showing payment in full and all OR users would benefit from this simple feature.

Simple "Print PDF Receipt" in Guest's Booking 28 replies

Becca B
Jun 9, 2025 10:16 PM
Joined Jan, 2023 16 posts

Exactly what I’m hoping for! Clear, simply, and professional. 

Simple "Print PDF Receipt" in Guest's Booking 28 replies

Kaiden F
Jun 9, 2025 9:53 PM
Joined Feb, 2025 9 posts

Oh and I don't need a receipt of the transaction (I found that). I need a receipt/invoice of the nightly rate and tax breakdown. Something like this:

 

Simple "Print PDF Receipt" in Guest's Booking 28 replies

Kaiden F
Jun 9, 2025 9:49 PM
Joined Feb, 2025 9 posts

I'm honestly quite surprised there is no invoice feature here... I get asked for receipts quite often due to folks needing to submit receipts for reimbursement. Any progress on this feature?

Lock Battery % Notification for Schlage Lock Integration (and potentially others) 9 replies

Kim M
Jun 9, 2025 8:51 PM
Joined Sep, 2024 8 posts

Hi folks, I don't see this feature available. Did this land and maybe I can't find it?

I would love to get notified when my batteries are low as we've had a few close calls recently.

Thank you!

Auto Tagging being able Retro already existing bookings 1 reply

Bri
Jun 9, 2025 6:29 PM
OR Team Member Joined Mar, 2022 524 posts

Thanks for writing up this request!

We have some plans in the works that should accomplish this for you. Tag automations will apply to new bookings and existing bookings as they change.

We'd like to build out a Batch Update tool for Tag Automations in the future, but the above will get us a step closer in that direction. As a change occurs on an existing booking that was created prior to the Tag Automation, that booking will be updated with a relevant tag at that time.

Option to change the highlight of today’s date 4 replies

Kelly C
Jun 9, 2025 11:25 AM
Joined Nov, 2024 3 posts

I would like to make a suggestion to be able to change the color of the highlight of today’s date. The pale yellow is often hard to see. We already have the ability to change the ribbon color of the properties

Feature Request: Ability to Apply Surcharge Based on Payment Method (e.g., Credit Card) 2 replies

Bri
Jun 9, 2025 11:15 AM
OR Team Member Joined Mar, 2022 524 posts

[This topic has been merged with another topic (Payment type surcharges & discounts).All unique votes have also been merged.]

Payment type surcharges & discounts 12 replies

Bri
Jun 9, 2025 11:15 AM
OR Team Member Joined Mar, 2022 524 posts

[Another topic was closed as a duplicate of this topic (Feature Request: Ability to Apply Surcharge Based on Payment Method (e.g., Credit Card))]

Sync to Vrbo Responses on OwnerRez to Vrbo Guest Reviews 2 replies

Suzee S
Jun 8, 2025 4:40 PM
OR Team Member Joined Apr, 2023 120 posts

Hey Scott - We've verified that if a guest leaves a review on the Vrbo platform, when it syncs to OwnerRez, you can respond to that review from OwnerRez and your response will sync back to Vrbo. We'll close this feature request since it is currently working.

Automatic tagging and triggers for SURCHARGES 2 replies

Donaven B
Jun 8, 2025 9:08 AM
Joined Aug, 2022 43 posts

this seems to have been implemented now.

field codes in Booking Notes 3 replies

Jennifer W
Jun 7, 2025 6:42 AM
Joined Oct, 2019 86 posts

These booking notes can be pulled into a whole bunch of programs that integrate with OwnerRez
By having the booking field codes working in the booking notes will help so much. In our case this use will really add the service we provide and personal guest experience.

 

PLEASE PLEASE PLEASE

Feature Request: Ability to Apply Surcharge Based on Payment Method (e.g., Credit Card) 2 replies

Jennifer W
Jun 7, 2025 6:39 AM
Joined Oct, 2019 86 posts

It's becoming common in service industries and even some stores will charge a %fee if you pay by credit card

Filter Template by email 1 reply

Bri
Jun 6, 2025 9:55 AM
OR Team Member Joined Mar, 2022 524 posts

Hey Shannon,

Thanks for submitting this request! Feel free to share this request with likeminded users who would be willing to give it an upvote. Those votes allow us to determine where the demand is when our Dev and Product teams consider what should move onto the roadmap next.

By the way, looks like your upvote wasn't included when the request was submitted. Be sure to click to vote at the top of the page!

Filter Template by email 1 reply

Shannon H
Jun 5, 2025 4:30 PM
Joined Jun, 2021 7 posts

We have some templates that auto send to outside parties and on occasion they request to have their email address updated. 
It would be very helpful if we could search the "To" field for specific email addresses so they can be updated without getting missed.

 

Thanks!

Add a Guest Login Portal for guests to view their reservation details (folio, check-in/out dates, party size, billing, etc.) 19 replies

Robert P
Jun 5, 2025 2:14 PM
Joined Aug, 2023 60 posts

This is true but I didn't see a way to have options for Yes/No, List, or Multiple Choice... so answers become difficult to review as it is free form text and guests can enter whatever they want into the field.

Absolutely concur. There should be means to define questions as Yes/No, Menu Selection, Radio Buttons, Text Field, and anything else obvious that I didn't think of. In addition, there should be the ability to have  pop-up help available for each question/answer.

Amenity tagging by room to help with Airbnb ranking algorithm 1 reply

Suzee S
Jun 5, 2025 2:06 PM
OR Team Member Joined Apr, 2023 120 posts

We have heard that rumor, probably from the same sources as you. We haven't heard that from Airbnb, and other than adding cribs to rooms, I see no mention of a specific type of tagging for cribs to rooms in their dev docs.

Whenever they announce new features and add support for them to their API, we'll write to those API specifications. We'll close this feature request, as it will be handled through our regular development cycle, if the rumor proves to be true.