Feature Requests

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I'm using Chrome.
Thanks for listing the Mac commands, super familiar but may help other users.
Still feeling like it would be helpful to have a back or cancel option. Thanks for listening.

Please get Hostel world as a supported booking platform, for those of us who rent private rooms.

Thanks!

[This topic has been merged with another topic (Time Log or Time Tracker). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Time log feature)]

Currently, accessing guest messages through the API requires setting up an OAuth App with a signed messaging agreement. I understand why this exists for third-party integrations, but for a single owner accessing their own message threads, the OAuth setup is a significant barrier for a simple need.

My use case: I use the OwnerRez v2 API (via Personal Access Token) to pull my booking and financial data into an automated workflow. I'd like to also pull my guest message threads so I can:

- Draft faster, more consistent responses with AI assistance — I use Claude (Anthropic) as a business advisor. Right now I have to manually copy/paste each guest message into the tool. If I could pull message threads via API, I could automate this entirely.
- Identify unanswered messages — with bookings across Airbnb, Vrbo, and direct, messages come through multiple channels. A single API pull would show me everything that needs a response.
- Build a searchable library of my past guest communications — useful for maintaining consistent tone and referencing how I handled similar situations (discount requests, late checkout asks, pet policy questions, etc.)
- Review message history for a specific booking when resolving issues or preparing review responses.

What I'm NOT asking for: I don't need to send messages through the API. Read-only access to my own message threads via my existing Personal Access Token would cover everything above. The security concern around sending messages via API is reasonable — but reading my own conversations carries no risk of impersonating the host or sending unauthorized messages to guests.

I'm aware that self-use OAuth is technically possible today, but the setup overhead (creating an OAuth app, managing token refresh, signing a messaging agreement) is disproportionate for a single-owner operation that just wants to read their own data. The Personal Access Token already authenticates me as the account owner — extending read-only messaging access to PATs would be a natural addition.

Would anyone else benefit from being able to pull their message threads via the existing PAT-based API?

The /v2/reviews API endpoint currently returns a 402 and requires the "WordPress Plugin + Integrated Websites" premium feature to be enabled. For those of us who don't use WordPress or the integrated website feature, this locks out a valuable data source behind an unrelated paywall.

My use case: I've built a Python script that pulls booking, payment, and guest data from the v2 API via Personal Access Token, then feeds it into an AI assistant (Claude by Anthropic) for financial analysis, pricing optimization, and operations management. The one critical gap is reviews.

What I'd use the reviews endpoint for:

- Automated review response reminders — right now I have to manually cross-reference checkout dates against each platform to find pending reviews. The API could tell me which bookings have reviews and which don't.
- Tracking review scores over time by property and channel — I run a duplex with 3 listings and need to see which unit's scores are trending up or down.
- Identifying guests who haven't left a review so I can follow up within the 14-day review window.
- Correlating review scores with operational changes (new amenities, updated messaging, etc.) to measure what actually moves the needle.

Current workaround: I pull departure dates from the bookings endpoint and generate a "recent checkout" list as a proxy for review reminders. It works, but I can't see actual scores, review content, or whether the guest reviewed at all.

The reviews data is already in OwnerRez — this request is simply to make the existing /v2/reviews endpoint accessible to API users without requiring an unrelated premium feature. Read-only access would be perfectly sufficient.

Anyone else pulling data from the API and wishing they could include reviews?

Look like you are using Safari on Mac

You can go back in Safari on a Mac using several methods, including keyboard shortcuts, trackpad gestures, and the toolbar button.Top Methods

• Keyboard Shortcut: Press Command (⌘) + [ (left bracket).
• Trackpad Gesture: Swipe left with two fingers.
• Toolbar Button: Click the Back arrow (<) in the top-left corner of the browser window.  (Looks like you either have the toolbar hidden or are using OR as a webapp,  can try reshowing the Safari toolbar with  View → Show Toolbar.)
• Mouse: Use the back button on your mouse if it has one. 

Please see screenshot below. 

 

If on your PC the browser should have a back button.

On your phone you should be able to swipe left to right and that will go back.

Also when in a task there is a section that says Related to and will have the dates of stay and the guest name.. That is a link that takes you back to the booking details when clicked

If on your PC the browser should have a back button.

On your phone you should be able to swipe left to right and that will go back.

Also when in a task there is a section that says Related to and will have the dates of stay and the guest name.. That is a link that takes you back to the booking details when clicked

If you mistakenly click on tasks within a booking, there is no back button. Please add. 

There are times when an owner will reimburse me outside of the statement period. There is no way to record a payment without creating a statement and if I create a statement I only get a one and done for the month.  Trying to keep track of when and what an owner pays me and waiting until the end of the month is in efficient and clunky. Not to mention that I just plain ole forget.  This would help so much!!

The integration needs to use best practices and treat future rents as a liability, not sales.

In the meantime, here is an easy fix for OwnerRez to do

I know that "expense-type accounts" are the only ones being considered when linking.

However

To align with proper accounting standards, OwnerRez also needs to consider "Cost of Goods" accounts.

The standard way to look at financials is

Payouts to Owners is a Cost of Goods.

The general idea is that Cost of Goods is the inflexible items, such as credit card processing and technology costs. 

Expenses are items you can influence, such as office supplies, advertising, and utilities.
Not considering the Cost of Goods as well as Expense items is to not use QBO properly.

Use AI to identify trending topics in the property area that might interest guests, such as nearby events and places to visit. Generate Blog posts and schedule them for posting.

I used Claude to do this for me.

There are so many places that AI can improve what OwnerRez does. 

Using the photos you upload and AI, figure out the rooms and amenities. Create great property descriptions in many different languages. Given the address, generate directions on how to get there. Local guides, etc...

Photos can also be used to confirm that the place is ready for check-in, or, afterward, that something is missing/damaged.

Right now OwnerRez hosts our websites but offers no way to back up or restore them. If a site gets hacked, or someone makes an unwanted or unauthorized change, there's no way to roll back to a previous working version.

I'd love to see built-in backups inside OwnerRez: automatic restore points (or version history) for the hosted website that let us revert to an earlier state if something breaks, gets compromised, or is changed by mistake. Even a handful of recent snapshots we could restore from would make a huge difference.

This would protect users against accidental edits, bad actors, and unauthorized changes, and give real peace of mind for anyone running their business on an OwnerRez-hosted site.

Unified inbox to also include emails from guests + pre-booking messages from website.

I did use Claude to implement this. Wanted one place to see all communication from a guest, starting from the website, and afterward. Including emails sent.

Supporting many languages, recognizing photos of passports. Making it easy to register guests staying.

Also wanted the avatar to use the property's color and indicate whether the property was ready for the guest to check in. Like they had signed the rental agreement and paid the deposit, the cleaner says ready. 

With an AI response if there is no response from us for a certain amount of time. AI knows everything about the property and its surrounding area without being explicitly told. Most of the time, the answer is in one of the messages I have automatically sent, is already part of the property information, or can be found through a search on the internet.

This also requires a chat feature on the website

I have spent the last month using Claude to create a website and to automate all my workflows. For all the different APIs I asked Claude to research, OwnerRez was difficult to use, required multiple attempts, and was confusing, especially when it comes to knowing when to use v1 and v2. Took many attempts to get it to work. 

It would be great to have full support to modify a booking and have webhooks for deposits, as well as be able to create new deposits (workaround for booking.com deposits not being created and Airbnb deposits sometimes failing)

Also, a webhook for new messages, so no need to poll.

Would be great if you published a Claude skill.

The new Quality Center is great data and has a ton of helpful metrics. However, one suggestion I have is to update the Overall Rating on the Overview tab so it shows 2 decimal places, instead of 1. 

Along with that, I would love to be able to filter by market that way I can see the ratings based on each cleaning team I have. 

Looking forward to this very soon! Thank you Ownerrez for actioning this!

[This topic has been merged with another topic (Approve Ownerrez direct integration with Powertranz- 3DS2 transactions). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Payment Gateway Support for Costa Rica)]

The timeline isn't firm yet. This work moves from development over to our testing team very soon. What transpires during testing will ultimately determine how quickly we can roll it out.

I do not think we'll be needing to beta test this feature, but if that changes, we will certainly let users know!

Great news, Simon! 3DS support for Powertranz is already in active development. It's going to be moving to our testing team very soon.

That said, I'll mark this request In Dev. We'll post updates here as they become available. 

Hi Ownerrez,

It would be great if we could get Powertranz/(First Atlantic Commerce) to have direct integrations with 3DS2 transactions. We have limited options in the Caribbean and Latin America for this integration with Payment processors, local banks and your system. 

Increasingly the banks our now using 3DS2 feature to decrease risk of fraud and chargebacks. 

Kind Regards

I already did create a support ticket for this.

When I received the support response from Emond de Weerd (pasted below), he suggested I submit a feature request... so that's what I've done : ) 

This feature is needed.

**********************************************************************

Hi Laura,

 1. Advanced Matching: OwnerRez does not currently pass hashed customer information to the Meta Pixel during checkout. Our Pixel initialization is the standard fbq('init', '<your pixel ID>') call without an Advanced Matching object. There isn't a setting for this; the feature isn't implemented in our integration today.
 2. Conversions API (server-side): We don't currently send events to Meta server-side via the Conversions API. The OwnerRez Meta integration is browser-Pixel only.
 3. Purchase event payload: The Purchase event fires with value, currency, content_category ("OwnerRez Property"), content_name, content_type ("product"), and content_ids (a single ID identifying the booked property). It does not include customer matching data (email/phone/name), that ties into question 1.
 Both Advanced Matching and the Conversions API would be great candidates to file as feature requests on our forum so other hosts can upvote them and our product team can gauge interest:
 https://www.ownerrez.com/forums/requests
Kind regards,

-Emond

Need to support the following functionality:

Rental Agreement A for Property A needs to upload driver’s license and state number of guests staying at property

Rental Agreement B for Property A - needs upload of proof of vehicle insurance

Rental Agreement C for Property B - needs name of event, number of people attending event

Currently ALL guests staying at both property A and B regardless of rental agreement being presented to them for signing - see all custom fields. Based on example above they see:

driver’s license

number of guests staying at property

proof of vehicle insurance

name of event

number of people attending the event

It is confusing to guests as to why data that is not applicable to them should be entered.

Currently rental agreements are per property. This is good.

Custom fields definitions should be per property as well as per rental agreement.

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

Delighted to hear that you are adding support for 3DS for Powertranz. This is really great news. Is there an approximate time frame for availability? Is there going to be a beta or some other early release?

Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.

Feature Request: An added function of Rezzy AI to Aggregate Guest Data Access for Guest Avatar Development

I'm submitting this as a formal feature request and hope fellow OwnerRez users will upvote it.

Right now, Rezzy cannot read or synthesize the data we've already built inside the platform. That's a significant missed opportunity. Here's what I'm asking for:

For clarity- What I want Rezzy to be able to do:

• Read and analyze collective guest reviews stored within OwnerRez, including those fed to OTAs and direct booking websites, to surface what guests loved, what fell short, and patterns related to location, amenities, and hospitality experience
• Access and analyze guest messages and inquiry comments held within the platform to deepen understanding of guest sentiment and communication patterns
• Pull from notes, booking data, and other stored records to build a meaningful picture of the person/persona behind the booking- the goal
• Return insights through a single query rather than requiring navigation through individual ORB booking numbers one by one

Why this matters:

• A short-term rental persona represents the specific goals, behaviors, and demographics of our ideal guest (for marketing)
• Knowing our guest avatar, the actual human who books, returns, and refers, is foundational to smart marketing, pricing, and property decisions.
• OwnerRez already holds years of that data. Rezzy should be able to unlock it. 
• Without this added function seeking our "guest avatar" is extremely tedious, if as in my case, there are over a decade of them!
• This added feature may also assists property management companies to understand host archetypes, vital for defining investment strategies, operations.

If you've wanted the same thing, please upvote this request.