Feature Requests

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It would be really helpful to property managers to be able to construct our own statement views. Right now there are only two options Owner View and Full Detail View neither of witch provides the clickable OwnerRez booking number. It just seems silly to provide custom owner statement views but not customizable PM statement views. Please vote and put a stop to this madness. :)

We have found Guest Mode as implemented on Roku's to be a completely useless feature.

The challenge with guest mode on a Roku is that when one takes the Roku OUT of guest mode, all of the previous settings (how the Roku was setup before it was put into guest mode – logins, passwords, etc.) are completely lost. They ALL have to be re-entered from scratch, like one is setting up the Roku for the first time. This can take an hour of time on our Roku's including all of the streaming service logins we have. Multiply that by five TVs per property and this just becomes a huge headache. As a result, we never use guest mode, and don't make it available to guests at our properties.

We have found it far easier to just leave them setup in their original form, and create Guest profiles for the guest to use with each individual streaming service.

Has there been an update on this feature?

[This topic has been closed as a duplicate of another topic (Additional OR Cancellation Policy Options)]

[Another topic was closed as a duplicate of this topic (Match Airbnb's most popular option by adding a "days after booking" tab to the cancellation policy menu)]

Happy 2025! Any update for the timing on this? Lots to love about OR but as others have noted, this really is a glaring hole and makes growing difficult.

Has anyone found a workaround?

I’ll likely need to switch PMS if this isn’t something imminent. 

Reviews are of crucial importance to the bottom line on OTAS. Most guests forget to write them, so it is important to send several reminders before the 14-day window. OR currently does not have a 'review status' option on triggers, so it is not possible to automate reminders to be sent ONLY if the reviews HAS NOT been written. It would be great to be able to automate this by adding a 'review status' option on the trigger settings so that reminders only get sent if a review has not been written yet. 

[This topic has been closed as a duplicate of another topic (Implement Know you Customer (KYC) to make charge backs less lightly - ID Checking to lower Fraud.)]

[Another topic was closed as a duplicate of this topic (Stripe Identity)]

I would like to request the ability to adjust the commission rate based on the following.

#1 listing site:  why?  different sites charge less than others.  also when direct booking costs less.  

#2 payment by check:  why?  could adjust 2-3% since not paying cc fee

#3 special offers:  we often find ourselves lowering our commission to make a sale.  setting tags for 1% 2% etc. at booking level would make this easier

Thank you for your consideration

Randy 

Happy Crab Vacations 

Hi Shawn, A slightly later response than one might have liked! Other software companies, don't seem to find this an issue. We hope a WhatsApp solution can be rolled out before too long.

We did a lot of R&D and found that international SMS is a wild west, with deliverability unknown for many countries. We have pivoted to spend time on WhatsApp for Business, which is currently in testing.

It's currently possible to record manual/offline payments for rental fees/surcharges/taxes but not possible to do that for security deposits. Ideally we'd be able to do that for security deposits as well and have the security deposit status updated when that happens (so that any triggers based on security deposit status are properly evaluated). 

As an example, for longer-term guests we often will accept check as a payment method and the guest will include the security deposit in their check amount for the regular booking fees. If we record the security deposit as an offline/manual payment, that over-reports the revenue (and reports we use for sales taxes/other monthly reconciliations are skewed/inaccurate). 

Do we have an ETA on the tags automation for when the guest selects add-ons or certain surcharges that are applied?

I collect photos of guest DL's.I'd love to have ability to set a trigger to have that field auto deleted at completion of their stay🙏

When it comes to any files that a guest uploads to a custom field (e.g. a Drivers License) and is inserted into their booking, there isn't a way to tell the system to automatically delete it. I need to go into the booking after their stay and manually delete the files by going to the Files tab in their booking, checking the box to the left of each file then selecting Delete.

Added you Kathy

Please add me to the list!

Thank you, Kathy Bogan, VIP Vacation Rentals

Is it possible to get a report on message response times?

last year we looked at conversion rates and saw the NEED to allow instant bookings Conversion speed drastically increased

Am I understanding Bri's comment here that we won't even have PMv2 quality year-end statement capabilities until the end of 2026 since we won't have been using PMv2 since 1/1/2025??

PLEASE tell me y'all are working to get your existing long-term PM users onto the new model ASAP with some sort of setting or integration that will provide this functionality as soon as possible and will be able to generate year-end statements at the end of 2025!? 

Hi Jean & Shanelle,

Good news! Today's release fixed this. You should be able to see those policies again when printing to PDF. 

Just click the View Purchased Policies button before printing, and you should get everything you need.



Let us know if you have any trouble by writing in to help@ownerrez.com!

YES YES YES! This is the only reason I still maintain my Hospitable account -- their conditional message ability is so robust and blows OR out of the water when it comes to being able to customize communications!

I'm trying to dynamically build a channel message:

paragraph 1: text
paragraph 2: included only when a condition is met
paragraph 3: included only when a condition is met
paragraph 4: text

I want to send this channel message x days prior to arrival date.

I’d like to request owner statements to be downloadable as .OFX or .QFX file formats for easy importing into bookkeeping software such as QuickBooks or Stessa.

I would like to add on to this Feature Request.  In addition to detailed itemization per night, I frequently need to see the subtotal of the Charges by Item type, so it would be extremely helpful to see a subtotal of all the Rent charges, Discounts, Ideally a calculation of Rent-Discounts, the Surcharge subtotal and Tax subtotal.  We frequently talk to our guests in these subtotal amounts and some are combined in other views/widgets/emails, but not for us in the Bookings view. 

This seems like an easy implementation and low hanging fruit.  I might propose a simple additional section at the bottom of the Charges page:

Guest Charge Summary: (5 nights)

Rents Subtotal:  (adds all Rent items, like nightly base rates, channel uplifts)   $1000  $200/nt (100%)
- Discounts Subtotal: (subtotals weekly, repeat guest discounts)                  -$ 200  $ 40/nt (-20%)
= Rents - Discounts:  (removes weekly discounts, etc)                             =$ 800  $160/nt (=80%)
+ Surcharges Subtotal: (adds Cleaning, Pets, Processing, etc)                     +$ 200  $ 40/nt (+20%)
+ Taxes Subtotal: (state, county, city, etc) (Taxable charges: $900)              +$ 100  $ 20/nt (+10%)
= Total Charges: (as shown at top of page, total of our charges)                  =$1100  $220/nt (110%)
+ Channel Fees:                                                                   +$ 200  $ 40/nt (+20%)
= Total Guest Charges: (adds Total Charges + Guest Channel Fees)                  =$1300  $260/nt (130%)

Thanks for consideration of this request.  I will use it every week and I think most OR users will as well.

Just seeing this whole thread now - I added a comment earlier about this. Based on your message above, it sounds like OR has made the change to update this. Last time I checked, though, I was still not getting a per pet pricing model. 

Is there some way to verify that OR now has this functionality and other than going to my settings --> Surcharges  and then configuring pet fees on a per pet basis, is there something else needed to turn this capability on?

Chiming in here because I'm also trying to figure out pet fees on OR. In Airbnb you can charge PER pet. So I would charge $50/pet/stay up to 2 pets. i.e. Bring 2 pets and you are charged $100 for the stay.

In OR it LOOKS like you can charge per pet. But when you set it up to be $50/pet/stay it only pushes one charge to Airbnb - i.e. Bring 2 pets and you are only charged one charge of $50 for an Airbnb booking.

Based on this it looks like the software failure is on OwnerRez - Airbnb does have the functionality, but OR is not correctly pushing the info into the API.

I'm hopeful this gets fixed...

Ability to send the Daily checklist our over email to selected staff.

Even better if you can do it with different time period, monthly weekly and daily.

In the expense category can "vendor" be added as a selection to add to a custom statement? 

That's awesome! Thank you!! Does Airbnb limit pet fees to a single surcharge or is there a way to push through multiple pet fees so that, for example, we could charge a base flat fee of $50/pet + $5/pet/night?

Gotcha:
Shoreline Rental
Mike P