Feature Requests

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[Another topic was closed as a duplicate of this topic (Same-day last-minute booking inquiry option on direct booking web page)]

Hi Bri, thanks. 

Hi Alece and Ariel,

We've recently released some updates to Rezzy that are in beta testing at this time with our employees so we could keep an eye on how things were going before rolling it out to the masses. AI-drafted messages are now smarter and more accurate - fewer errors, less editing, and responses that better match your intent before you ever hit send. So far, we've had no complaints!

I'm going to enable it in your accounts so that you can take it for a spin. If you could give Rezzy a week or so and report back on whether or not you're seeing significant improvement that may result in this request no longer being strongly desired, we'd appreciate it!

Please be sure to provide thumbs up / down feedback on those Rezzy responses. We rely on those heavily to evaluate how things are going and where there's room for improvement.

Not sure if related to this (new Rezzy beta) or not, but I have two tickets opened related to Rezzy, one is wih Katie (Rezzy provides value when guest asks to change dates, even when I explicity asked not to do so [#413396]) and the other was just opened (Different Rezzy reply between live and Sandbox [#413742]). 

There are two projects in the works here.

One is a bug fix for waiting to process a message until a booking is fully confirmed. That bug fix needed to go through our full dev and QA process, and is in testing at this time. 

The other is the broader feature ask here for a delayed response setting on Rezzy. This is planned work, and we expect to have it in our developers' hands in the coming weeks. We did need to take some time to align this work with other system improvements before moving forward, as they'll be closely related, but I'm not able to provide a firm ETA just yet.

We appreciate your patience and will share updates as they become available!

Hi Alece and Ariel,

We've recently released some updates to Rezzy that are in beta testing at this time with our employees so we could keep an eye on how things were going before rolling it out to the masses. AI-drafted messages are now smarter and more accurate - fewer errors, less editing, and responses that better match your intent before you ever hit send. So far, we've had no complaints!

I'm going to enable it in your accounts so that you can take it for a spin. If you could give Rezzy a week or so and report back on whether or not you're seeing significant improvement that may result in this request no longer being strongly desired, we'd appreciate it!

Please be sure to provide thumbs up / down feedback on those Rezzy responses. We rely on those heavily to evaluate how things are going and where there's room for improvement.

5/20 Tweaks: "Integrate rate adjustments directly into nightly rent calculations rather than display them as separate surcharges"

Can you please undo this tweak? The entire reason we had seperate surcharges set up was so that we can track them. These surcharges are paid out to vendors or are seperate line items on our P&L. They are NOT commissionable to owners.

By lumping them together into nightly rent calculation, you have made them commissionable rent, instead of trackable expenses.

Please undo this "Tweak" as soon as possible, so we may avoid unnecessary manual correction of these transactions.

Yes, I’m about to switch to another company for the ai

If you do, please tell us which one and how good/bad is it...I have tested HostAi/Hostbuddy/Conduit, none worked perfectly (Conduit was the closest one to "almost there"), but I did the tests long time ago, so maybe their platforms have evolved. 

Totally agree ... I have Rezzy in draft mode , using it as a fancy text editor; at least a couple times per day it generates very bad replies that, if automatically sent to guest, would cause big issues.

Please add notifications for Rezzy auto-replies. We need to be able to triage/prioritize these for review given the many ongoing issues and inaccuracies still plaguing Rezzy use.

Please add notifications for Rezzy auto-replies. We need to be able to triage/prioritize these for review given the many ongoing issues and inaccuracies still plaguing Rezzy use.

Yes, I’m about to switch to another company for the ai

This continues to be extremely problematic and a significant issue. Any forward progress with development on this? 

Any update on timeline yet?

I'd like to request a feature to automatically notify the guest when the host replies to the guest's review on a hosted website.

Guests are automatically notified on OTAs but I do not believe there is a way to set this up for hosted websites. If there is I'd love to know how to do it please?

Lucy

Need this 

Hi Laurel,

We've identified a bug here and are actively researching so that we can get this fixed. Thank you for bringing this to our attention! I'll update the status of this thread once a fix is released, but it may take us some time. I'm afraid it's not quite as simple as re-syncing data from the channel.

This is very much needed! I have 8 boutique hotel units and they all show as individual properties on Expedia since they are hosted via VRBO. Expedia used to make up like 30-40% of our bookings before we switched to OwnerRez...

This is awesome - Put me down as a beta tester too! Should have 8 eligible units at a boutique hotel

Paul, I will be absolutely over the moon happy to be your first tester!

In light of the item in today's Change Log -- "Improve multi-select dropdowns' layout by making the "Select all" and "Clear all" controls clearer" -- I am hoping this review dropdown will be improved to match the functionality of dropdowns elsewhere in the site!

Vrbo Seasonal Cancellation policies is almost through development and will come into QA at that point. There are not many releases left this year but we'll do what we can to get it out before year-end.

Airbnb's Seasonal Cancellation policies will be implemented sometime in Q1, once they have it in their API for us to leverage.

Hi Shawn, Any update on the Seasonal Cancellation policies?

Hi Shawn, Any updates on the seasonal cancellation policies?

Good news, they are both in testing! We appreciate your patience as we work to release them.

I am waiting for a response from the Help Desk, and in the meantime, I thought I should post my issue here, as I do not think it would be difficult to program a workaround. Below is the copied email to the Help Desk and my question to Rezzy. I was very impressed with Rezzy's response, though it was not a solution. Look forward to assisting and participating in future improvements.

________________________

1- My Email to Help Desk-

A lil more on specifics to help with work-around. Here is the specifics for the properties (I am only using one as an example here). Each has 2 price points because our costs are different on 7 nights and below vs 8 nights and above. So what that does is forces us into 2-seasons (the costs base & for the entire year) and 2-discounts/LOS (the # of nights condition) that is tiered based on # of nights. I have pointed each LOS discount to different a season and did not have any success. Surely there is some kind of work-around I am not seeing. I have spent a solid 3 days trying to figure out and now I am in dire need ASAP.

Example-
Property rate= $1883 per week and $3766 for 2-weeks.
We rent for $269/n for 7-nights (1883 divided by 7) (which becomes my minimum nightly bases)

Because I would like to show up with strike thru discounts on OTAs I converted the $269/n for 7-nights into $377 for 5-nights (1883 divided by 5) (MY NEW NIGHTLY BASES). Now all OTAs will show a discount for
6-nights 17% discount=$314/n
7-nights 29% discount=$269/n (my original nightly bases)

Once I go over 7-nights I must include another week with a stepup total property rate of $3766 for 14-nights which still equals $269/n.
8-nights=$471/n (since this nightly rate is more than the $377, I thought about not including it as a choice)
9-nights=$418/n (since this nightly rate is more than the $377, I thought about not including it as a choice)
10-nights=$377/n (MY NEW NIGHTLY BASES, as above with the 1-week listings)
11-nights=$343/n, 9% discount
12-nights=$314/n, 17% discount
13-nights=$290/n, 23% discount
14-nights=$269/n , 29% discount (my original nightly bases, as above with the 1-week listings)

__________________

2- Rezzy's response-

Thank you for laying this out so clearly — your pricing logic is actually very elegant and well thought out. Let me give you a frank assessment of exactly what OwnerRez can and can't do for your specific setup.

Understanding Your Pricing Structure
You essentially have two pricing "worlds" for the same property:

World Base Nightly Rate Night Range
Short stay $377/n 5–7 nights
Long stay $377/n 10–14 nights (same base!)
The key insight here is that both worlds actually share the same base nightly rate of $377/n — and both apply the same discount percentages at equivalent tier points (17% at 6/12 nights, 29% at 7/14 nights). The only difference is the night range each tier applies to.

The Good News: You May Not Need Two Seasons At All
Because both pricing worlds share the same $377/n base rate, you don't actually need two separate seasonal rates. You just need one base rate of $377/n and one LOS discount with all your tiers defined:

Nights Effective Rate Discount
5 $377/n 0% (base)
6 $314/n 17%
7 $269/n 29%
10 $377/n 0% (back to base)
11 $343/n 9%
12 $314/n 17%
13 $290/n 23%
14 $269/n 29%
In a Length of Stay discount, each tier is a minimum nights threshold. So you'd set:

6 nights = 17% (applies to 6–9 nights unless overridden)
7 nights = 29% (applies to 7–9 nights unless overridden)
10 nights = 0% ← this is the key reset back to base
11 nights = 9%
12 nights = 17%
13 nights = 23%
14 nights = 29%
Length of Stay Discounts
Length of Stay (LOS) Discount
⚠️ Critical issue: OwnerRez LOS discounts only go upward in discount as nights increase — you cannot set a tier back to 0% after a higher discount tier. This means the 10-night "reset" won't work natively in a single LOS discount. The 29% at 7 nights would continue to apply at 8, 9, and 10 nights unless explicitly overridden.

The Real Workaround: Minimum Night Rules + Two LOS Discounts
The cleanest approach is to block 8 and 9 nights from being bookable (as you already considered), and then use two separate discounts with Number of Nights conditions:

Step 1: Block 8 & 9 Nights
Set your property's minimum nights to skip 8–9 nights entirely — either via property rules or the Rate Calendar. This way guests can only book 5–7 or 10+ nights.

Availability Rules
Minimum Night Restrictions
Step 2: Two Advanced Custom Discounts with Night Range Conditions
Discount A — "Short Stay Discount": Conditions: Nights >= 6 AND <= 7
6 nights = 17%, 7 nights = 29% (but note: Advanced discounts don't have multiple tiers like LOS — you'd need one discount per tier)
Discount B — "Long Stay Discount": Conditions: Nights >= 11 AND <= 14
Similar per-tier setup
Advanced Discounts Overview
Configure
Conditions
⚠️ However, as discussed, Advanced Custom Discounts with night conditions do not reliably sync to Airbnb/Vrbo for strikethrough pricing — which is a core requirement of your setup.

Honest Bottom Line
Your pricing model is sophisticated, and the specific combination you need — resetting to a higher base after a certain night threshold with strikethrough on OTAs — pushes against the boundaries of what OwnerRez's discount engine natively supports.

I strongly recommend contacting OwnerRez directly at help@ownerrez.com with your exact pricing table as you've written it here. Their team will be able to tell you definitively whether there's a configuration path that achieves this, or whether it needs to be a feature request at https://www.ownerrez.com/forums/requests.

_______________

Thank you,

Sincerely,
Your friend and Travel Host
Clay Morris
405.209.9395
VacationTravelExclusives.com

We recently had a call with our VRBO Account Manager, and he talked to us about the OneKey Promotion discount and Early Bird discount (which we have both turned on). He said that we should be able to place a “length of stay” parameter on both, but I told him that’s not an option when setting up through OwnerRez. He said that it can certainly be done when created directly through VRBO. We would love to see this feature added for these discounts.

Hi! 

Is this still not possible? Can we request this data? This will be so helpful in creating FAQ

My understanding is that this field only works if locks are hosted via OwnerRez. Since my locks are on Lynx, this feature does not work.

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

Do this mean having all enabled for the same time will not create issues? For example a late booking discount creates an issue where it does not show the length of stay discount in the price shown. I have a length of stay and I’ve had to disable last minute because it was causing the strike though and price feature to not show in the pricing banner 

Hi Kaiden!

We do have a trigger condition you can add to only send the template if a door code has been generated. When you go to add a condition to the trigger, in the Statuses section, there's a Door Code Status option. Once you add that, you should see the optoin to set it ot Code Generated Successfully. This way, it'll send if a door code was generated for the booking:You can also configure the retry options for the trigger so that if a door code hasn't been generated yet when the trigger is supposed to send the template, the system can attempt to resend it: https://www.ownerrez.com/support/articles/triggers-setup-configuration#retry

Hey Laura,

Vrbo shouldn't be stacking Standard Early Bird and Length of Stay discounts. If this is still an issue for you, please write our Helpdesk at help@ownerrez.com and reference this forum post so that we can take a closer look.

As of today's release, Early Bird, Last Minute, and Length of Stay discounts no longer stack with each other on direct bookings. Only the deepest discount applies (matching Airbnb and Vrbo behavior). Complex discounts and rate adjustments continue to stack as before. When multiple standard discounts have equal percentages offered, Length of Stay takes priority, then Last Minute, then Early Bird.

I love the idea of being able to analyze my listing, but it's currently completely useless to me. We received a retaliatory review on AirBNB which they removed, but it's still stuck on the OwnerRez side. It's truly the only negative reviews we've ever gotten, so it makes my graphs and analysis completely skewed. I need to be able to see any true negatives associated with my listing. If OR would re-sync with the channel that review won't show up anymore. 

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.