Feature Requests

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Avalara integration is in development! We'll soon contact a few of you who requested/voted for this feature to participate in the beta. You must be a current user of Avalara to participate in the beta.

Like Weekly and Monthly rate plans.

Ok thanks for confirming this is not currently possible in Owner Rez

Basically I'm asking to add rate and discount modifications as an option to Limited Staff Access.

Modified original feature request to reflect this since the "limited access" portion is already implemented, just not rate or discount

Hi Shawn,

Limited Staff Access is possible, but rate or discount modifications are not included in that access. You can read more on this topic here - https://www.ownerrez.com/support/articles/team-staff-access#limited

This request will remain open for voting! 

Hey Shawn,

We'll follow up with you again in your original thread.

[Another topic was closed as a duplicate of this topic (Provide instructions)]

I'm surprised that there's only 11 votes for this. I triple the request!

Can you list how this is done? We were unable to implement it without giving access to other owners properties and they contacted ownerrez and were told it’s not possible

They are open to do this and tried

please list step by step how this is possible

I did reach out to my property manager, they were unable to figure out how to implement it. When they implemented it, it allowed me to have access to all the properties even ones I don’t own, which of course is not acceptable. They said they reached out to ownerrez with no avail.

My property manager is on board with this

Can you list step by step how they do this? 

Hey Shawn - Thanks for this! 

Your Property Manager has the ability to give anyone they choose access to specific properties to make changes in the Property Manager's account. You can reach out to your Property Manager to discuss their tasks and their openness to doing this for you.

While they can give you full admin access to your property, there really isn't a way at this time for them to give you access to only update pricing in your property.

I would be more than excited for this feature to go into place! Pleeeeeeeaase put a focus on this OwnerRez 🙏

Shelley

Victorian Inn Bed & Breakfast  

We have a specific forum post to add your Rezzy feedback to since this is feature is in Beta. You can add your feedback here:

https://www.ownerrez.com/forums/rezzy-ai/provide-your-rezzy-ai-feeback-here

Hi Kelly M, did you figure out a setup to get on Google Hotels again? This is something I'm trying to do now for our Inn and it both seems like a big deal to get on Google Hotels and also like a huge headache without OwnerRez integrating so any recommendations are appreciated. The whole reason I've gone through so much setup with OwnerRez is so that I wouldn't have to manage multiple listing sites, pricing, calendars, etc and Google Hotels connectivity partners list includes 292 companies so it's a huge list and I'm surprised OwnerRez isn't a part of it. When I joined OwnerRez I was told they work with a number of BnB type properties but if that's the case I'm surprised this isn't considered a more pressing feature request. Any guidance would be greatly appreciated!

For those of us who have more traditional BnB properties, or multiple vacation rentals on one property, being listed on the Google Hotels map is absolutely vital. In the short time I was able to be listed on Google Hotels (before they removed me because my pricing wasn't able to sync accurately since my booking software doesn't integrate with Google Hotels...), I got WAY more bookings than from even Airbnb. This is how MANY people search for accommodations when looking in a specific area and we need to be able to have our properties listed with our pricing and availability synced from OwnerRez! 

I would like OwnerRez to be able to calculate and quote minimum charges, rather than offer to tell guests it's a 'violation'.

This is best explained by example:

If I have a minimum night stay for a holiday season of 7 nights/1 week, I'm still perfectly happy to accept a 5 or 6 night booking for that period, as long as the guest pays for the full 7 nights. And during holiday seasons, for example, guests are perfectly happy to pay the higher total rate to get the nights they want, so it's a win-win.

OwnerRez flags inquiries and asks if I want to tell guests about the 'violation', which is truly unhelpful. Guests don't care about my 'rules' or the weakness of my quoting software. My old PMS simply applied the charge for the minimum number of nights applicable for the period, and flagged the quote to make me aware that the minimum nights charge was being applied.

And I could then adjust the quote, alert the guest, or do whatever I wanted to about it.

What I would most often do is send along an additional quote which shows the same charge, but for the minimum number of nights the guest would be paying for, along with an explanation, giving the guest the opportunity to book the longer stay and get a better value if they wanted.

But OwnerRez doesn't make that easy to do either. Everything is a hassle when it comes to quoting in OwnerRez, except for providing one single quote based on what the guest asked for (and even that isn't easy if it doesn't come in through an integration), as if the guest has enough expertise to know what all of their options/choices are and select amongst them before contacting me.

A much better approach is providing the host with lots of options to quote the guest, and making it easy to send those multiple options to the guest in a way that is easy for the guest to understand and select one amongst them. This is best for selling and marketing too. And having various options and choices available makes it easier to have the package/price point available that the guest will want, rather than giving them a one-size only single choice, which they must accept or reject.

Imagine going to a car dealership to find out about different vehicles and their options, and being told "We can only give you a price for one car, with one set of options, and you have to figure out first which one you want before we can give you a price for it." Meanwhile, the helpful dealership across the street is explaining the various models and options packages available for each of them, along with the price; quickly and efficiently when the customer contacts them. Whose going to be selling the most cars?

Could we please have this functionality improved based on my examples?

One way of doing that would have OwnerRez show me how much I SHOULD be charging the guest when the quote is created, and making it easy for me to adjust the quote if I want to. As things stand now, yes I can change the Charges, but what should I be changing them too?  No information is provided by the system. How much should the extra nights cost? Why doesn't the system show me that?

Another way would be if quotes could be easily duplicated and changed, with a comparison available to the original while the user is making those changes. Now, duplicating quotes is more like duplicating inquiries than quotes, with none of the reference information available when working on the duplicate.

And of course, the system needs to be able to easily send multiple quotes in the same email without jumping through a ridiculous number of hoops to do it.

I’m new to OwnerRez and have been looking for this feature. Has there been any movement on this? 

This would be extremely helpful especially since they recently updated the tag automation for repeat guests.

Allow Property Managers to set up an Owner account so they can manage their own prices and discounts.

Property Managers need to manage Operations and don't always have time to micro manage pricing for all their properties. 

As an Owner I strive for 80%+ occupancy and smart pricing is never perfect. We often end up with orphan days (Mon - Thurs) or empty weeks that need heavy discounting.

Having to text my property manager to change pricing is a waste of efficiency both for the Owner and the Property Manager especially when doing multiple revisions (for example under 30 days dropping weekly until it books).  

This can be done by the following:

1. Allow "Staff Member" -> "Limited Access" to offer the option of "Rate Modification" and "Discount Modification", at the Property Manager's discretion.

It would be a big time saver if Rezzy could respond with a polite customized "thank you" to guests for their review.

I have still not found a workaround for this besides manually copy/pasting on each property page and remembering to update it there any time we make changes to it within OR. I'm so perplexed why this doesn't exist yet either as a widget or as a shortcode. On the backend of OR, it must already exist somewhat in shortcode form as it's inserted on legal agreements. Please make this accessible to us as a property shortcode that could be inserted onto WP websites!

Hey Tim,

There is no way to require this information of the guest via the Public Booking Link, and Quotes do not allow a guest to modify the guest / pet count, no. I think this would make a solid Feature Request though, so I'm going to move this over to that forum.

Feel free to share with likeminded users who would be willing to give it an upvote!

Hi Copper Corral,

Our reservation system operates on a night-based booking model rather than calendar days. A one-day block actually encompasses one night, beginning at check-in time and concluding at checkout the following day. While this appears as two calendar days in the system, it represents a single night's stay.

Blocking individual calendar days would create operational complications. For instance, a single-day block would require the previous guest to check out at midnight and restrict the following guest to check-in only after midnight on the same day, which is not practical.

Therefore, the minimum block duration is one night (appearing as two days in the reservation system), which aligns with standard hospitality booking practices where guests reserve nights rather than days.

What you could do is change arrival and / or departure restrictions for individual days on the Rate Calendar. This would prevent a guest from being able to arrive or depart on any given day of your choosing. Though this would not prevent a booking from including that day if it is encompassed in surrounding stay dates. More info on how to go about that here - https://www.ownerrez.com/support/articles/rates-calendar#arrival

Hey, Adam -

There's a dropdown available on the Property Mappings page for the Crewdogs API that allows a user to include all properties!

I think this would be a great tool to add to the booking widget as well. I will be testing DirectBookingTools and see how it works and if it is worth it.

i would also suggest an extension of the channel Rate tester, it would be nice to see it in a calendar format with the pricing for each ota to give an overview in one snapshot/spreadsheet type. Rather than having to change dates and ota to find out the price 

Hey Adam!

All of our integrations are opt-in per property by design and I don't see that we'll likely change that direction for specific integrations. We want our users to be intentional about the properties they are including in each integration, since every user and integration can do things differently.

We've consolidated our top 3 Infant related Feature Requests to reflect what needs to happen behind the scenes to make these requests possible, which is supporting infants across the system as a whole. This would include a new guest type, field code applicability, trigger conditions, and so on.

Feel free to share this request with likeminded users who would be willing to give it an upvote!

[This topic has been merged with another topic (Add a 3rd guest type for Infants (beyond Adult/Child)).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Add Infant field code)]

I wholeheartedly agree with you, Manel. After discussing this internally, we'll be consolidating these feature requests to reflect the work that needs to take place to truly support infants system wide.

We're waiting on roadmap space to open up to be able to fit this work in. I'm hopeful for 2026.

This topic has been merged with another topic https://www.ownerrez.com/forums/requests/add-a-3rd-guest-type-for-infants-beyond-adultchild

All unique votes will be merged to that topic as well. We're consolidating our top 3 Infant related Feature Requests to reflect what needs to happen behind the scenes to make these requests possible, which is supporting infants across the system as a whole. This would include a new guest type, field code applicability, trigger conditions, and so on.

[Another topic was closed as a duplicate of this topic (Support "AirBnB Infants" in triggers)]

I would like the ability to set auto replies to text messages as well.