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I just tried running Channel Bridge for Vrbo reviews and got an error message as well:

Hello Bill - that's a great idea!

We do not have any conditions you can use in a trigger to identify cancelled bookings. Our triggered communications are for active bookings.

A few options:

• There is a system message that sends out for a cancellation and you could modify that system message to include your desired message.
• You could also go to the Messages tab of the cancelled booking and manually send an email to the guest from there
• You can export their email out to your marketing list and send an email or text from outside of OwnerRez

I'm sure you already know, and I wanted to mention it here. You'll want to make sure you're not asking a channel guest to go off platform in a channel message. The channels would not be very happy to see that.

If you need additional assistance, feel free to reach out to us at help@ownerrez.com

As far as I'm aware, there's only the option to have a template message send immediately upon cancellation... not X number of days after. That would be hugely helpful!

If a future guest of ours cancels their reservation, we want to message them a few days after the cancellation. We want to tell them we are sorry they couldn't stay with us, but if they'd like to rebook in the future, here is a link to our direct booking site.

I can't find any triggers/conditions that will help me match this criterion.

Is this system capable of doing this?

 Great effort on the Unified Inbox. Apart from what I hope will be an update to integrating full email support, another quick UX item I’d throw out there is the fixed 2-line height of the Compose box which makes authoring and editing on my mobile device nearly impossible.  I’m so used to being able to quickly knock out a message and edit templates on the go, and now with the limited vertical scroll space, I’m having to find workarounds… can we get something up around 8-10 lines since the input interface seems to overlay the message history anyway and shouldn’t restrict what’s accessible for past message reference?

Hello Danielle,

The only way to schedule the maintenance for March 13 would be to block that date off. If you're not able to reschedule the maintenance, you can force that day to be available for maintenance by blocking the night. If someone happens to book the property for checkout on the 13th, then you could go ahead and unblock it to allow for an arrival on the 13th, which would give you a serendipitous turnaround.

Is anyone else still having issue with Channel Bridge a VRBO?  This was a problem for nearly a month, then fixed for a week and now it's back again. I've tried reinstalling the add-in, only downloading one Reservation ID at a time and nothing seems to work.

 

Same problem here

Is anyone else still having issue with Channel Bridge a VRBO?  This was a problem for nearly a month, then fixed for a week and now it's back again. I've tried reinstalling the add-in, only downloading one Reservation ID at a time and nothing seems to work.

Thank you for your reply. So basically there is no standard that manufacturers follow. 

so when I attach the gateway. Supports WisHone and TTLock. Does the gateway connect to the lock directly? So could have gateway connected to TTLock Supporting RemoteLock? 

How does it typically work?

Hey John!

I don't believe we have any door lock integrations that support the WisHome app. You can find a list of all door lock integrations we have here, and clicking into each one should let you know which devices they support: https://www.ownerrez.com/support/articles/integration-door-locks

If none of our door lock integrations support your locks, you can use our manual lock option. This should create door codes for you in OwnerRez, but you would need to manually add the door codes to your locks outside of OwnerRez: https://www.ownerrez.com/support/articles/integration-manual-door-locks

If you have any additional questions, please email us at help@ownerrez.com

Hi,

I have purchased several condos, and they all come with a smart lock. The lock LockMan is made in Japan and managed with the WisHome app.

I have ordered one gateway that should work with it, to connect it to WiFi.

Is this supported by OwnerRez? Are there standards for the API's used across manufacturers?

I've never used a smart lock before, so I have a really basic understanding of how it works.

Hello,

Is there a way to set a forced turnaround on a specific date? 

We have maintenance scheduled on March 13th and would like to make sure that we can accept bookings throughout the week without blocking off the day entirely. To do the maintenance, we would like to force a turnaround on March 13th with a 10 am check-out and a 4 pm check-in. That would allow 6 hours for the maintenance. 

Thank you!

Best, 

Danielle

Hi Carole!

There are a few different factors that could be causing those triggers not to go out. Could you please write in to help@ownerrez.com and provide the ORB# for some bookings so we can take a look, along with the URLs for messages that didn't go out when they should have?

I am in a market that receives a lot of asme day bookings. It seems that my messages are not going out to these guests and I am having to quickly send messages manually through the channel. How do I get the message to go out to a guest even if it is a same day or last minute booking?

Hi Bill!

The review link you can send to a user is the {BUREVIEW}, which goes to the OwnerRez review form. I don't know of a way to reference the channel review link in a message.

If you'd like to have your Channel guests review you on the Channel they booked on, you'll want to include in your template message that the Channel will send them a link to write a review and encourage them to click on that link when they get it. 

Here's an example template you might consider:


Here is our Trigger Examples help article for other options:
https://www.ownerrez.com/support/articles/trigger-examples#scheduled-after-departure

Forwarded the original alert email to help@ownerrez.com

Hi Alin,

Please email help@ownerrez.com with this guest's details so we can investigate and discuss booking specifics that we cannot talk about over a forum post.

This is a first, haven't seen this one before. In my understanding, I should NOT see anything like it ever, as at its core, that's what OR should prevent: double bookings.

(see attached screenshot)

I message this guest using BDC admin portal. That also seemed to make OR trip really bad since now inbox has a message without a booking, so clicking on that message just causes the interface to spin endlessly 

what now? BDC admin portal does not allow me to cancel this reservation since is handled by OR and OR is freaking out.

What I'm looking to achieve is the following. After a guest stays with us and has booked through a channel (Airbnb, Vrbo, Booking, etc.), I would like to request that they leave a review and provide a link to the review page on the channel booking website. It seems the only review link available is for the one within Ownerrez, and not the channel/OTA itself.

Is there any way to reference the review link for Airbnb, for example?

Suzee,

Thanks for sending these. I looked for Airbnb forum articles but did not see these. The guest article would be a great resource.

The host article seems less helpful. I do include this language in house rules, but it's not clear what they mean to "disclose the actual terms" in the listing or message thread? I wouldn't expect the full text of the renter agreement to be added to the house rules, but the agreement would comprise some of the "terms". This isn't a big concern since I would generally be flexible with cancellations in this case.

Cory

Congrats on being a host! I know you're looking for the perspective of other owners as well, and I wanted to mention a couple of Airbnb support articles relating to guests signing Renter Agreements that may be helpful for you

1. https://www.airbnb.com/help/article/465 - you could send this link to the Airbnb guest support article to guests who inquire about why you have a separate Renter Agreement. 
   Some Hosts ask guests to sign contracts or rental agreements. This is so the Host can legally enforce certain rules protecting themselves and their property. You should be made aware of this requirement before you book. The Host must prominently disclose the actual terms in their listing description. If you have questions about the contract, you can discuss it with the Host. You’re not obliged to sign anything. If a Host tells you about an additional contract after you’ve made a booking request, you should review the contract within 48 hours of receipt of the full terms. If you are not comfortable with it, you can decline to sign it and ask your Host to cancel your reservation without a cancellation penalty.
   
   
2. https://www.airbnb.com/help/article/2824 - this is an Airbnb host article
   As a Host, you can ask guests to sign a contract before staying at your place, but you must disclose the actual contract terms in your listing description. In addition, you must include the full terms in your message thread with the guest. If you fail to disclose the actual terms of the contract prior to booking, a guest can decline to sign it after making a booking request and ask you to cancel the reservation for a full refund. Keep in mind, Airbnb can’t help enforce any special policies in your contract.

We recommend your house rules include the requirement of signing a Renter Agreement that will be sent immediately after booking, and must be signed within [time period of your choosing, usually 48-72 hours] otherwise the booking will be canceled.

What can you do to synch the information? I have removed old pictures and it's been several days and still no synching. 

It would be great  if OR made a template blank page for with a simple header and a text box for the body and we as users could just edit the text. This would be stupid simple for OR to do.

While we do not currently offer this, you should check if it's been suggested already! Use the link below to search our Feature Request forum. If it's not there, you can write this up as a suggestion so other clients can vote up your ideas for new and improved features in OwnerRez: https://www.ownerrez.com/forums/requests

Hi, I am a new host and have used OR for virtually all of the time our listing has been active. I know of a few hosts who require renter agreements, and there is a lot of discussion about them, so they seem common for OR hosts. We are listing on Airbnb, VRBO, and direct. Almost all guests so far are from Airbnb.

I expected some guests to question why we have a renter agreement, although it has been more frequent than I assumed. I am wondering if this depends on the market or if it is common for other hosts.

What fraction of guests do other hosts see who specifically message about the renter agreement before signing?

We have been firm to keep as a requirement so far. I am wordsmithing a reply to cover key points. What points seem to be most effective to satisfy concerns?

Thanks!

It would be great  if OR made a template blank page for with a simple header and a text box for the body and we as users could just edit the text. This would be stupid simple for OR to do.

I know I have set a base minimum rate somewhere without having to do the season rate. Maybe the base is different?

You set default rates by setting up a default season and then assigning rates to that season in the seasonal rates section as shown below. Additional information can be found in this support doc:

https://www.ownerrez.com/support/articles/seasonal-defaults

If you need additional assistance, don't hesitate to send us an email at help@ownerrez.com .

For the life of me I can't figure out where to set the default rate for my properties!! 

Nudge

The first thought that crossed my mind is to have a link on the realtor page that goes back to you.

>> They won't do that as their listings are built inside of their proprietary software

How do you keep the calendars synced when the agent does not use anything that can handle iCal?

>> Manually

Can you get an email from the realtor when a reservation comes through with them? If so then this would be relatively easy to do using zapier which could pick out the details from the email as soon as it comes in and then add it to your calendar.

>> Not consistently

>> one of the brokers uses a google sheet which I don't think that Zapier could easily pick out details from