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Great, I will add my vote there.
Here's a Feature Request that a user started that appears to be a similar request. You can add your vote to this, if you haven't already!
https://www.ownerrez.com/forums/requests/automated-way-to-send-text-reports-by-email
I want to send a personal email a couple weeks before the anniversary of the guest's last reservation IF they have not already booked - no future reservations?
Does anyone do something like this? and would you be willing to share?
Did you ever find a better solution?
I just up-voted the feature request for relative dates in setting up seasons.
Can you think of a different creative way to solve this problem?
Holly - While you can set up a template to email the report, you would have to manually create the report, attach it to the email and send it manually.
The report you will run to get the information is the Bookings Summary or Detail Report:
I would like to send an email near the end of each month that shows a summary of my bookings for the following month. Is this possible using triggers/templates?
Thanks for the reply. I added it as an offline surcharge. Since most people use their phone. I needed to get a screenshot from the app. It does not help that the Airbnb help is not very clear and the Airbnb support staff equally do not really understand how all this works.
How do you do this “security deposits are permitted, they must be disclosed in the appropriate fee field”? This seems to be something OwnerRez needs to work with Airbnb, so their help matches how it works in practice or they are allowed to disclose the security deposit at checkout.
This is already configured and handled within OwnerRez. As long as you have your Security Deposit configured on your properties, and in your Airbnb API setting you have the option selected for OwnerRez Security Deposits, guests will be notified during checkout. You can see that in the image below:
After confirming that your Security Deposits are set up to be compliant, many hosts have found it helpful to share the following explanation when a guest or Airbnb team member has questions or concerns:
Suggested Message:
Thank you so much for sharing your concerns—I completely understand where you're coming from. You're right that Airbnb generally encourages keeping all payments on their platform.
However, as a Software-connected Host, Airbnb allows for external security deposit holds in certain cases. In my case, this is fully aligned with Airbnb’s policies. The deposit is clearly stated in my House Rules—visible before booking—and Airbnb also flags this during the booking process below the Price Details section of the "Confirm and pay" screen.
Completing both the Renter Agreement and Security Deposit is required to finalize a reservation. If either of these steps isn’t completed, the booking will need to be canceled, and any refund will be issued according to my Cancellation Policy.
For reference, Airbnb provides more detail in these articles:
🔗 Collecting fees outside of Airbnb
If a guest feels they weren’t clearly informed, you can guide them back to your Airbnb listing and have them walk through the booking steps again. On the first booking screen, just below the pricing details, it will show the security deposit requirement.
There is one other thing that can cause an issue, now & again, Airbnb occasionally does not properly update your account to show the "flag" when you connect from OwnerRez, which is what allows you to collect offline security deposits. If an Airbnb representative says you are not allowed to collect Security Deposits, share the above linked articles and ask the Airbnb rep to check if the "Offline Security Deposit flag" shows on your account, or not.
This flag is also what puts the label in the above photo, so if you see that then the flag should be correct.
So I've been waiting for this to impact our listings on AirBnB, but as of mid-afternoon EST on 10/28/25, I'm still seeing the split fee model on attempting to book my properties at checkout when clicking on 'Price Breakdown' (showing AirBnB Service Fees).
Is anyone else still awaiting this change to rollout as it's now 1 day after it was supposed to be implemented everywhere?
Looks like you did not apply 18.34% to rent AND fees. In your case cleaning. If you did than 18.34% of $1016.64 would be $186.45.
Here is the breakdown of what my first booking under this new fee came out to
Net Take Home: $998.79
Expected Amount: $1,016.64
Difference: $(17.85)
So somehow I am still off 1.66%, which is pretty close considering I didn't get the 3% back they were previously taking. Not sure where I need to adjust the math to make it right though. This doesn't even cover the taxes that airbnb is still collecting.
Hi Michael,
Limited Access is available now, but still allows for those Limited Access users to see booking financials for bookings at properties they have access to, for now.
We have a Feature Request here that I think aligns more closely with what you're looking for. Feel free to visit it and give it an upvote!
Hello
Is there a report I can pull to see how many bookings I get on the weekends vs weekdays? Im thinking about changing my availability time frame and want to see how many week night bookings I receive. Thanks!
Trying to figure out the math for this. Some say 15.5% and some say 18.34%, but I feel like the 18.34% calculation ignore the fact that we are already being charged 3%, which is essentially being increased to 15.5%. Is that not right?
Example:
Example: Current Price: $200 Host Fee (3%): $6 (3% of $206 is 6.18) Net payout: $194 (193.82)
We can apply a 14.79% increase just to keep the same payout:
New price: $229.58 (200*1.1479) Host Fee (15.5%): $35.58 Net payout: $194 - please apply the same compound math here as well. Don't forget to include cleaning and any other fees before taxes.
Did you account for a compound effect of all the fees when airbnb applies their 15.5%? In split fees in my case: 14.2% + 3%=17.2% (actually 3% becomes 3.1xxx%). In host base fees it is close to 18.5%. it is 1.3% higher, that is the percent airbnb raised their fees AND hided their fees by including it in one price. If you want to exclude the 3% then 18.5%-3%=15.5%. End result is the same and still 1.3% higher airbnb fee. Your options: 1. you take less payout 2. your customer pay a higher price and your listing is less competitive than those on split fee model 3. split the difference. Hope it helps.
I've gone round & round with how much to mark up & whether to mark up just the rent at a higher adjustment or use a lower adjustment and apply it to the rent and surcharges. I ended up adding 18.5% adjustment to rent and surcharges. If a guest questions me about the weird pet fee & cleaning charges on their breakdown, then I will explain it on a case-by-case basis.
Trying to figure out the math for this. Some say 15.5% and some say 18.34%, but I feel like the 18.34% calculation ignore the fact that we are already being charged 3%, which is essentially being increased to 15.5%. Is that not right?
Example:
Current Price: $200 Host Fee (3%): $6 Net payout: $194
We can apply a 14.79% increase just to keep the same payout:
New price: $229.58 (200*1.1479) Host Fee (15.5%): $35.58 Net payout: $194
You are welcome
I got it now. Airbnb has a specific rule that allows a minimum nightly rate depending on the cleaning fee. Thanks for helping out!
I can't recall all the details but a year or more ago I had to drop my cleaning fee price from $450 to $350 and compensate by increasing the nightly rate b/c of some Airbnb rule. Sorry, I don't remember much more than that. My minimum nightly rate is $750. Yes, the cleaning fee increased the same.
Here's the error I got:
After the markup, dd your cleaning fee increase too? How much is your cleaning fee and what's your minimum rate?
FYI Pricelabs zoom meeting confirmed that because Airbnb calculates the 15.5% host fee on the total booking amount (including cleaning fees or any markup to offset the fee), it effectively creates a compounding cost. The result is that guests end up paying more, and hosts either have to absorb the difference or risk losing competitiveness. So, their calculation is to raise rent and all fees by 18.34% to keep the payout the same. Another piece of interesting news was Airbnb plans to move all USA listings to host base fees by December 1, 2025.
If you'd like to watch recoding of their meeting https://youtu.be/dWkZMsW8SqY
Channel integration - Airbnb - Rate Adjustment - Adjust both rent and surcharges? - I did not get any errors or questions.
I'm trying to add 18.34 or 20% to the Airbnb markup price but I'm getting an error, it says something about the cleaning fee and the minimum rate I can setup.
Fair point. I will try on another property and see if the same occurs.
You should just state there is a pet fee without listing the amount. They will see it in the cart when checking out. Or you could say $75 + Airbnb fees and taxes (b/c don't forget Airbnb will tax on EVERYTHING).
Hello everyone,
We’re about to start managing properties on behalf of other owners.
Our main concern is related to taxes we’d like VRBO to continue collecting and remitting taxes directly on behalf of each owner.
We’re not comfortable collecting or remitting taxes, and we don’t want to require each owner to set up a CPA or Avalara account.
At the same time, we’d like to
Sync dynamic pricing with VRBO,
Send automated messages to guests, and
Integrate our digital locks so that codes are sent automatically in those messages.
Is it possible to have a partial API connection one that allows OwnerRez to handle messaging and pricing automation, but keeps VRBO in charge of tax collection and remittance?
Thanks a lot for your help!
There were significant internet outages around the country yesterday. A potential customer called me direct because they were seeing my calendar blocked off on either a different channel or my direct site, they weren't sure which site they were on. I suppose there may be a small possibility that this is what you were experiencing with your Airbnb calendar.
They did nothing. By the time they responded the calendar returned to the expected state. I am not sure if they temporarily flagged it and won't admin it or if something happened during the sync with OwnerRez. Seems suspect regardless.
Could you keep us updated on the results of your support ticket? It does indeed sound related.
