General Help and Questions

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It would be great to have the functionality to have guest communication emails set up specific to each property. I have different managers for different properties… thanks 

Hi Brooke- you're on the right track with setting the condition.

When configuring the trigger, you'll want to add the condition 'Arrival Days from Now' and set it equal to 0. This should make it so it's only sent to same-day bookings. More on triggers here: Triggers Setup & Configuration

I am trying to create a trigger that goes out to my same-day reservation guests, so that they are aware their pre-stay email will come to them shortly. It looks as follows:

Hi {CFIRST},

Thank you for booking {PDISPNAME} for this evening! You will receive a pre-stay message shortly with check-in information. If you are reserving after 4:00 pm, please call our Guest Services team at {MYPHONE} to receive immediate access information while you wait for further instruction.

We look forward to hosting you!

-{MYFIRST}

(and my company info, of course.)

Can anyone help me create a trigger so that this template only goes out to same-day bookings, immediately upon confirmation?

I see the condition "Arrival Days from now" and can try to input 0, but not sure if that is considered today's date (the date I am creating the trigger), or if that is 0 days from arrival (i.e. same-day.)

Any suggestions?

-Brooke

You can export the information you're looking for by exporting your Bookings List view.

To do this, go to the Bookings tab in the OwnerRez menu bar, then select List on the far right (assuming you're not already in List view):

Once you're on the list view, use the Filter option to tell the system what date ranges to encompass, or whatever other preferred filters you'd like to sort by:

Next, use the Export button to export that file. You can either download to excel using the Export button alone, or us the dropdown arrow to choose your file preference:

Thanks Adria for reaching out.

You were correct it sorted itself out after a few hours. No idea why it was slow but at least it is up and running.

The Airbnb listing import feature only.  affects adding listing content to a property on OwnerRez.

There can be a few reasons for a slow/problematic import for a property syncing from OwnerRez to Airbnb. Some self-resolve in a few hours. On the Settings > API > Airbnb > then on the same line as the property use the action menu for a status check and see if that clears the displayed error. If not, write in a ticket to Help Desk if you have not already done so.

I know about the current problem....

Investigating

We are aware of an issue impacting Airbnb Listing Import. The issue has been identified as a failure from Airbnb servers. We are researching options, but we anticipate a lengthy outage. We recommend using Vrbo listing import, or manually completing listing details if you need your property configured quickly.

However I just set up a new profile on Airbnb this week and hooked up the API a property that I'd built in Ownerrez. I had kept it unlisted to double check things but today I wanted it to go live.

It's populated all of the details but when i try to turn it from unlisted to listed it just shows 'importing'.

Is this the known issue or a new one?

Is this possible now?

This is known issue. Unfortunately, we do not anticipate having a resolution soon. It may start working again, so you can continue trying from time to time, but if you need to setup a property quickly we recommend using Vrbo listing import or manually entering property details.

Official notice

@Michelle R - if you haven't yet, please submit a support ticket. 

That's frustrating. Hopefully they get this fixed.

Same issue for me as well. I submitted a ticket with OR, but I think the OR team is away at a conference for a few days so support will be delayed. I'm just happy to know I'm not alone as I originally thought my listing had an issue.

I have the same problem. I posted in a FB OR group and at least two others are having the same problem.

Please help. I don't understand why I cannot upload one of my Airbnb listings. I keep getting this error:

Please correct the errors below.

• The server returned an error response (520 520). Check the URL to make sure it's correct. If everything looks right, send the URL to support and we'll have a look.

I have had a request from one of my clients and I'm going round in circles with the pricing.

They want a sat-sat price and a Mon-Fri price, this of course varies several times a year.

Any suggestions how I do it?

I tried Spot rates with the check in day having the whole price on it but it won't accept £0 for any of the other days.

Is there a way to export guests per property?  When I export, I get them all.  When I look at the filter, property is not one of the criteria I can choose from.  

Thanks

Curious how everyone handles Occupancy Tax reporting.

Because I am API-connected, I collect taxes for my Vrbo and personal website bookings but not Airbnb. To calculate the gross revenue numbers required for remitting taxes, I have to run the OR Tax Summary report twice. Once for "only Airbnb" and once for "Everything but Airbnb". The numbers go in a spreadsheet to calculate totals.

I would love to hear about a better way, or how y'all do it.

Thanks,

Tim

Solved.

Hi James,

Are you able to provide the Elavon reseller contact information? I am currently looking to switch from Stripe. 

Thanks in advance. 

If they give you trouble, I just got approved with an Elavon reseller who has lots of vacation rental customers on MCC 6513.  Pricing at:

interchange + 0.10% + $10/mo

OR

interchange + 0.05% + $35/mo

OR

interchange + 0% + $75/mo

Hi

This may sound like a dumb question, but is there a way to create a booking and NOT require any upfront payment? We have a car rental that we set up as a separate "property". This makes it easier for us to track the rental and send specific emails, etc.

Anyway, I would prefer to not collect anything for this until 30 days prior to arrival. But I can't find a way to allow bookings to be created with $0 collected up front.

Thank you

Thanks.  I have emailed the Helpdesk.  It is all my channels (Airbnb, VRBO and GVR).

It depends on what channel, what you're syncing, and sometimes can depend on the time of day as well. Keep in mind that requesting a sync before the last sync has completed boots you to the back of the line in the sync queue again for some channels.

Think of those syncs as lanes of traffic. High traffic times mean it takes longer to get to your destination! 

If you could write your concerns, along with screenshots and links if possible, up to the Helpdesk at help@ownerrez.com, we'll be happy to take a closer look.

I have the same question and don't see answers anywhere.  In my case, I made changes early this morning, after no updates were sent, I forced as sync and still hours later, nothing.

I’m curious about how quickly OwnerRez sends updates to connected channels. I made a listing update five minutes ago in OwnerRez, but I’m not seeing the change on Airbnb yet. Do you have any insights?  I could not find help topics on this subject.

Hi Monica,

While this is not a feature available directly in OwnerRez, you're always welcome to use a third party widget of your choosing. You just need the embed code for that widget to drop into your OR Hosted site.

I am looking for a pop up form or way to capture visitors email or offer a discount on my Owner Rez website.

Is there a way to prompt the visitor to tell them - "not ready to vacation right now? ok. provide your email so we can keep you updated about discounts and specials etc?"

Answers, thoughts, suggestions welcome- Thank you!

Hey skinorth,

If each listing has its own Hosted Website, you have two options here. You can either do eight separate GVR connections, one for each Hosted Website, or you can do one connection that uses the Global Landing Page (GLP) for all listings. Note that once one GVR connection has been established, OwnerRez support must open the additional connections you need one by one if you're using the Hosted Websites as the landing pages, so you'd need to write to help@ownerrez.com so we can get those opened up for you.

More info on the GLP, if you're interested in just having one GVR connection for all listings, can be found here: https://www.ownerrez.com/support/articles/google-vacation-rentals-common-issues-questions#global-landing-page

It's also worth mentioning that the GLP is instant book only. If you need request to book as opposed to instant book, the only way to make that happen would be to use your Hosted Websites as the landing page for this connection. Then, your website's booking widget configurations will apply.

If we've not answered your question, or if we need to dig deeper into the specifics of your current account / website configurations, please write to us at the helpdesk and we'll gladly assist further.

Hi Stephen,

No, availability and rates will both sync via the API. If you need different rates on the channels v. your direct booking site, you can do a Rate Adjustment specific to the channel API connection. More on that here:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-rate-adjustments

Im having the same issue. Is there something wrong?

Undercard_Wonder's response above is now months old.  As no update has been published I am concerned about our own multi-Ownerrez Hosted website situation.  I am wondering what the current status is of this issue.  We are actively considering using GVR, and how best to do so.  We, similar to Undercard_Wonder, have multiple, distinct Ownerrez Hosted Websites, one for each of our (currently) eight properties.  Each has  its own domain name.  So given my reading of the current Ownerrez documentation on the subject of GVR implementation and its most effective use, I am quite confused.  The choice seems to be either to use the Ownerrez Public Booking Link - or - use an Ownerrez Hosted Website.  But we have eight of them!  Which one do we use?

When we first began implementing our Ownerrez Hosted websites, GVR simply was not on the horizon.  Now I am concerned that one of the choices will be  to completely rethink and redo our in-place Ownerrez Hosted website implementation strategy.  I have not seen enough of the functionality of the OwnerRez Public Booking Link.  I do not know how it would function within our multi-property situation, how it would handle our eight properties successfully using GVR.  I am looking for an explanation of the Ownerrez Booking Link and how it works in a multiple property situation.  Where do I go for guidance on this matter?  How can I get either some demonstration of how best to do this, or advice on how we need to modify our current Hosted website implementations to take advantage of the GVR Channel links?

Any and all advice will be seriously considered and gratefully accepted.