Feature Requests

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HI-

It would be niece to have an integration of this tool which I understand is necessary to make it work with OR direct booking. I think it would help my WordPress website create conversions for prospective customers to see their potential savings of OTAs.

Thanks

Hi Robert. You are right about VRBO. I assumed VRBO requires this, but, after a short amount of research, it does not. Airbnb typically verifies with photo ID, but not always (https://www.airbnb.com/help/article/1237#requested-info). I and all others that I know on Airbnb have had to verify their identity when signing up with Airbnb with their driver's license scan. Good clarification. Thanks!

Nate I have a very similar setup as you, OR has never really truly worked the way I thought it would at keeping track of everything in one place, I would love to be able to Invoice from OR and keep track of cleaners as well, I am not big enough to use another paid service for a cleaner, I think it should have been another module in OR instead of an outside integration. Hopefully OR will consider your suggestions, it would make my life so much easier.

Do you know of any other software that people are using successfully for Co-hosting businesses? I hear about people co-hosting 50-60 properties and they don’t seem to have these challenges but I’m not sure what software they are using. 

On the cleaners topic, I recommend Turno. It’s free if you integrate it with OR and use your own cleaners.

I'm curious. Perhaps guest identities have been verified on AirBnb, I have no idea about that, but why do you think they have been on VRBO? I've never seen or heard anything of the sort. As I understood it, all one needed to book on VRBO was an email address and a credit card. Verification of owners is a different matter. What evidence is there of what Air or VRBO requires of guests?

Shawn,

Great! Glad that OwnerRez is working on this on developing this further!

Agreed with Harry.

Thanks for the update, Shawn!!

More than anything, access to financials need be separated out. I believe that's what most owners are requesting. 

We need our VA to access guest communications, schedules, booking data but NOT financials.

We began work earlier this week on the next level of Tiered Access, which will center around adding "Limited Access" permissions, beginning with "property-based" limited access options for Team Access Staff users. This will help those users who have staff who need access to some or all Properties' bookings and messaging, but not all account functions.

Here is a work-in-progress (i.e., not necessarily final) screenshot of the settings/invite page of a Team Access Staff user.

I've marked this request In Development (actively being worked on by one of our developers) and should get to QA later this month.

Other levels of Tiered Access will be needed after this, but this one will be a welcomed addition.

-Shawn

so sad. I also believed that OR is the most customizable channel manager out there and I also did not ask for this specific feature assuming that its so basic that everybody should have it.  

This is exactly what I was running into. Guest identities have already been verified on Airbnb and VRBO. This is an extra, unnecessary step for these guests. You could make it an optional field and make mention on the direct booking site that ID verification is a requirement for the booking or put a link in a message directly after booking for the photo ID verification. Just thinking of options within the current framework until it is changed.

This is exactly what I was running into. Guest identities have already been verified on Airbnb and VRBO. This is an extra, unnecessary step for these guests. You could make it an optional field and make mention on the direct booking site that ID verification is a requirement for the booking or put a link in a message directly after booking for the photo ID verification. Just thinking of options within the current framework until it is changed.

Rex, I emailed GiftUp last month and the Founder emailed me back. I'll ask him to reach out to help@ownerrez.com.  Thanks so much! 

I have not seen it tried, but a possible workaround would be using Zapier. Both OwnerRez and Giftup have integrations with Zapier, but I don't know if either have the necessary capabilities to fully cross-link the two.

This would not be a backdoor method, because that requires use of the Stripe Checkout system which is not compatible to OwnerRez. Giftup's integration to Stripe is primarily as a payment processor to sell the gift cards.

Hi Nick,

If you are in contact with someone on the Giftup team, you can give them our email address help@ownerrez.com to reach out about an integration. OwnerRez has an Open API that their dev team could write to, and if they have questions we can get them in touch with one of the engineers. 

WhatsApp for Business is currently in testing as of January 2025! 
International SMS messaging - Feature Requests - Forums - OwnerRez

I also need year end statements for owners to match the 1099.

It would be awesome to have this feature available in OwnerRez.  I don't want to force my guests to sign a rental agreement when they have booked through an OTA.

Just wanted to drop a small update here that the first release of our Messaging API went live last week, and several AI/messaging partners have officially begun working on their integrations.

Hi Paul/OR Team,

Does this mean OwnerRez won't be working on integrating AI into it's messaging/PMS but instead relying on third parties to use the messaging API? I've been using a third party for a couple months with mixed results. It's definitely worth the money but there's a lot missing.

Does PMv2 allow you to save "defaults" for PM statements each month?

I have to remember each month to go select "Include bookings that depart by the statement date" each time I run a monthly PM statement.

Still kind of shocked we can't do that on PMv1.  It is a mess when I forget to go back and re-do it.

Airbnb is holding the money in trust, not us and we have no custody or control over that money, so it doesn't make any sense to present on the balance sheet as undeposited funds for the time period between when the payment is collected by Airbnb and when it is actually received by us. As we know from COVID, there is always the risk that Airbnb changes their policy and those funds are never received. I note that there has been some inconsistency on this in the past and it seems like the treatment has not always been consistent. I would like the ability to have the payment date set to the date that Airbnb releases funds to us. 

Hello, all -

We do not have a definitive ETA to provide at this time on Tiered Permissions for Team Access users. It is in planning, but not yet in active development. 

We fully understand the desire here, and it is a top priority for us. However, we have no desire to present you with something that does not live up to your expectations. Providing quality feature updates is our goal.

We'll continue to keep you posted on updates here in this forum thread!

It would be really helpful to property managers to be able to construct our own statement views. Right now there are only two options Owner View and Full Detail View neither of witch provides the clickable OwnerRez booking number. It just seems silly to provide custom owner statement views but not customizable PM statement views. Please vote and put a stop to this madness. :)

We have found Guest Mode as implemented on Roku's to be a completely useless feature.

The challenge with guest mode on a Roku is that when one takes the Roku OUT of guest mode, all of the previous settings (how the Roku was setup before it was put into guest mode – logins, passwords, etc.) are completely lost. They ALL have to be re-entered from scratch, like one is setting up the Roku for the first time. This can take an hour of time on our Roku's including all of the streaming service logins we have. Multiply that by five TVs per property and this just becomes a huge headache. As a result, we never use guest mode, and don't make it available to guests at our properties.

We have found it far easier to just leave them setup in their original form, and create Guest profiles for the guest to use with each individual streaming service.

Has there been an update on this feature?

[This topic has been closed as a duplicate of another topic (Additional OR Cancellation Policy Options)]

[Another topic was closed as a duplicate of this topic (Match Airbnb's most popular option by adding a "days after booking" tab to the cancellation policy menu)]

Happy 2025! Any update for the timing on this? Lots to love about OR but as others have noted, this really is a glaring hole and makes growing difficult.

Has anyone found a workaround?

I’ll likely need to switch PMS if this isn’t something imminent. 

Reviews are of crucial importance to the bottom line on OTAS. Most guests forget to write them, so it is important to send several reminders before the 14-day window. OR currently does not have a 'review status' option on triggers, so it is not possible to automate reminders to be sent ONLY if the reviews HAS NOT been written. It would be great to be able to automate this by adding a 'review status' option on the trigger settings so that reminders only get sent if a review has not been written yet. 

[This topic has been closed as a duplicate of another topic (Implement Know you Customer (KYC) to make charge backs less lightly - ID Checking to lower Fraud.)]