Feature Requests

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Hello, Thank you for the update. We would like to be in the beta.

Wonderful that is a great update! Definitely please add me to the beta testing list.

Hello, everyone!

I'm here to provide you with an exciting update today. The Integration with Homes and Villas by Marriott Bonvoy is in the late stages of testing. We are fairly confident that we'll be able to open it up for beta by the end of the month! 🤞🏻That could change, but things are looking pretty good right now.

We have a list of all users that have expressed interest in beta testing in this thread. Once we're ready to get rolling with it, we will be reaching out to you by email to inform you of next steps.

Thanks for your patience as we work hard to build you the integration you've been waiting for. We appreciate you.

+1

We need this developed further

We recently rolled out the first step of our new My Stay experience - giving guests one place to confirm their contact info, sign the Rental Agreement, authorize Security Deposits, and add Travel Insurance if they want it. Here's the overview!

But this is really just the foundation. We're building My Stay into a true one-stop hub for the guest journey. Here's a look at what's on the roadmap right now:

• ID Verification
• Add-ons & upsells — letting guests make active choices on upsells right in the portal
• Modernized custom fields — a more flexible, modern field-building experience 
• Early check-in requests — automatically surfaced as arrival approaches, so guests can request early check-in and see relevant upsells
• Door code delivery — the portal becoming the place guests get their access info
• Multi-guest agreement signing — support for multiple signers on a reservation, plus addendums for specific amenities like kayaks or boats
• Custom Pages

We don't have firm timelines or final designs yet, and some of these ideas may evolve as we build them out. But we wanted you to know where we're headed and that the current form is just step one. We'll keep sharing updates here as things progress. Let us know in the comments what you're most excited about!

In VRBO, when a booking is synced to your google calendar it will show 'day 1 of 5' for example. If this could be added into OwnerRez as a calendar export field I think this would be a good addition as it lets you see at a glance how long each guest has left in their stay.

It's a really interesting idea, A&T, and I don't disagree.  Candidly, it's been extremely hard getting hotel OTAs to see us as hotel inventory, even where we already have an existing world-class partnership! (eg. Google, Expedia)

I just posted a request for this feature and I'm going to delete that one and add my request here. Seems like this is a much needed feature by a lot of us and I'd love to see this come to life asap. 
thanks!

We have multiple properties that service both short term renters (vacation stays <7 days) and then mid-term furnished monthly stays. Right now, there's seemingly no way to set payment terms and/or easily track financial transactions for reservations that are multi-month stays such that payment due dates are at the 1st of each month, for example, and sends a reminder to the guest and then logs that payment as being due or paid via the OwnerRez financial reporting and the syncing that I'm doing with ZohoBooks. I'm pretty much only boxed in to the "down payment" and "2nd payment" settings for any given reservation, which don't really fit the model of mid-term monthly renters.

In summary, I'd love to see a way for payment terms and tracking to be more suitable for multi-month renters. 

Thanks!

Hi Ryan,

A partnership agreement - or any other hoops - are no longer required for individual users as long as they meet these requirements

• ✅ You only need Messaging API access for your own OwnerRez account(s)
• ✅ You are NOT building a public integration
• ✅ You are NOT planning to connect multiple OwnerRez users to this OAuth app

Please note that the Messaging API is only available through OAuth app, not with a Personal Access Token. 

You create your Oauth app here: https://app.ownerrez.com/settings/api

And now we've gone further and made it possible for users to enable the messaging API themselves. When setting up the OAuth App, you should see the Types drop-down, where you can select which webhooks you'd like access to, and messaging is one of those options. Check that box, and you should have access to it:

If you haven't set up an OAuth App, we have this support article that goes over how to do that: https://www.ownerrez.com/support/articles/api-oauth-app

If it's already been set up, and you'd like access, go to Settings > Developer/API Settings > click into the OAuth App you created > click the Change button. From there, scroll to the Types drop-down and select the Message option.

If you can't check the boxes above and need to travel the partner path instead, let us know and we can refer you to the right team.

Thanks for that tip.  That should work.

Hi MaryBeth, Owner Statements work best when there is a 'positive' amount to send to an owner. The best (only?) way to 'record' a reimbursement would be to create a 'negative' expense in PM > Expenses for that owner or property. You can even create a custom category to make those transactions stand out from the others.

You don't need to create a statement at the time you enter this transaction, but it will show up on your next statement when you do.

I use an outside platform to handle guest portal, renter agreement, ID verification, address and phone capture.  I do not use any of the features in OwnerRez that feed to the new "Reqs" column.  They are all bright red, "Not Met" down the center of my report.  It is incredibly distracting to the eye.  Please allow modifying of this view to remove, or at least move to the side, columns that are not used.

The lasso function didn't work at all for our property because there are only a few rentals outside of ski areas that are comparable in terms of size and standards/beauty. I was going to try again to see if I could filter for rural or 'estate' properties (large yard, out in the country, beautiful views) but across BC, Alberta and Saskatchewan as we have had people come from far away just because of the number of folks that they can accommodate at our guesthouse. I'm waiting on a reply from pricelabs. I don't like the pricing model of many of the others where they have a percentage based fee associated with the function - we generate a lot of bookings already on our own so I don't want to pay a third party for what would have been booked anyways. I'm looking to increase bookings at times when bookings are currently low.

in PriceLabs, you can select "comparable set", including lasso selection of an area on the map. You can filter properties similar in size etc

Hi David!
I tried dynamic pricing when I first started with a STR and I abandoned it for the reason you listed exactly: in winter it was comparing with ski-in ski-out rentals, when I'm 45 minutes from the ski hill! I have just emailed to ask if they have features to exclude properties based on offered amenities and am waiting to hear back because I do want to increase my bookings in the slow winter season, with some parameters in place. Wondering if you have found something that works for you since your post a few years ago?

Currently, when a property is disabled in OwnerRez, all reviews associated with that property disappear from the hosted website.

This creates a significant marketing problem for property managers. Properties naturally leave a portfolio because they are sold, removed from the rental market, or transferred to another manager. However, the reviews earned while managing those properties still represent legitimate work, guest satisfaction, and management experience.

Removing them reduces the company’s visible review count, erases part of its historical track record, and can make an established manager appear less experienced than they actually are.

Please add an option to retain reviews from disabled properties on the general reviews page. To avoid implying that the property is still available or currently managed, it could be labeled “Previously Managed Property,” or the property name and identifying details could be hidden.

Reviews are valuable business and marketing assets. They should not disappear simply because a company’s active portfolio changes.

I do not want that red alert on my chart at all.

Bookings coming from Airbnb and VRBO (Home Away) we are not even given the

email address or location of the guests -- so the "Regs" are always going to be "Not Met" --

I do not want that on my chart --- just takes up space on the form - that I can't even see the entire sheet 

now - as is --

I want the Guest Name -Listing Site - Arrival and Leave Date - and amount Total - - Due --Booked Date-

and the Tags. 

I don't care about the Booking Number - it is different from the other sites - so just more space taken here needlessly--

Cleaning Date is not necessary - it is usually done the day the guest leaves - and not under control of

Owner Rez anyway -

I just want to keep track of my  calendar and guests -- do not like constant changes - I don't have time

and don't care to learn a new way of doing things -- "if it ain't broke, don't fix it." 

Please do not show our property address on the new My Stay page for guests. 

If we don't currently have the PM feature, is it easy to add?

Owner Bookings requires PM because it's built on Owners and Expenses - two features of PM. Looks like you already use PM anyway, though?

Fantastic!

Obviously the owner portal side of things requires the PM module, but can we still manually enter owner bookings without it?

OwnerRez tells Airbnb ahead of time what policy each day should have based upon your seasonal settings. The policy applied to a particular booking is defined by Airbnb at the time of booking (or alteration). There is no way to force Airbnb to use the most strict policy from the set of days / seasons that the booking spans.

Hope that clarifies!

That’s fair! I’m thinking too OTA-centric. In a vacuum without OTAs that’s definitely the host-friendliest behavior for the feature.

To refine what I meant, OR should mirror whatever the policy of the platform a given booking is made on.

Direct bookings, most strict should rule (or even give host the option a few different ways to handle).

For bookings on ABB, VRBO, etc., winning a dispute when a guest is citing the platform’s documentation that says the policy follows check-in date’s policy is a losing battle. Neither the guest nor the platform’s agent will give a rip how OR’s software treats it.

It would be much more helpful for the guests to have some clue as to what they are looking at

Instead of just a clickable name, how about a combo field so we can design our own
For me I would use the House code (I use 3 letters) and then 6Bed 3Bath and $ or $$ or $$$ for the price.

Looking like this

CMH - 6BR/3.5B - $$$

I think that this would be very helpful for people

Standard Real Estate abbreviations are 

• Br and Ba: Number of bedrooms and bathrooms (3br, 2ba, or simply 3/2)

I'd argue the opposite. The most stringent policy during the stay should apply to the whole stay.

+1 would like to know on this too!

This isn’t an answer, but I recently looked this up for setting seasonal policies directly via the Airbnb dashboard, and they’re doing it by check-in date, so much so that even if the check-in date changes, the policy follows the new check-in date’s policy.

So for each stay, Airbnb says: 

“The chosen cancellation policy will be applied based on the guest's check-in date

• If the booking spans two different policies, the policy associated with the check-in date will apply
• Changes in the check in date may alter the cancellation policy that applies; if a guest sends an alteration request, you still need to approve the alteration”

https://www.airbnb.com/help/article/4049

I’d argue OR should mirror this behavior and the related nuances to avoid confusion.

I have secondary waivers/agreements that are sent by triggers based on property and criteria after the rental agreement is signed and an email is on file.  They are very important waivers that allow access to amenities and without signing- no access.  I would LOVE to be able to quickly see if those have been signed by the guest after they have been sent.  It is so clunky having to go into the rental agreement tab and check then make a tag that tells me signed or not signed. A lot of extra time goes into that when it would be so easy to see it in the requirements. 

For the new Airbnb seasonal rules, does the system apply the rule that is in effect on the start date of the reservation?  Or does it apply the most stringent among all the dates of the reservation?