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As a reviews are left I want to send it to the maintenance team and cleaners.
[This topic has been merged with another topic (BADJOPEN separate field for arrival and departure gap).All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Gap Night Trigger for EITHER Arrival Gap or Departure Gap and coordinating field code)]
Please add Tags to Deposits
This would greatly help during reconciliation where I need to tag a deposit that needs further work. For example Deposits to Quickbooks do not sync when they contain a refund. It would be very help to Tag that Deposit for further review because it needs to be created manually in QuickBooks. This should be considered a priority as it would be a huge time saver and progress on QuickBooks functionality is not currently complete within OR.
Our previous software Streamline had the feature to allow us an account for paying our unit owners each month using our integrated partner Lynnbrook.
I would like the ability to automatically post expenses per property, either through an API integration or the Quickbooks integration. This way, each time an expense hits one of my owner's accounts, the expense would be automatically reflected in OwnerRez.
[This topic has been merged with another topic (Broadcast email / SMS for all future bookings).All unique votes have also been merged.]
Hello, all!
We do have plans to roll out a user facing audit log, but that is still a goal and not an action item yet.
Feel free to share this request with likeminded users who would find this beneficial as well! Voting allows our Dev and Product teams to determine where the demand is strongest when we consider new features to add to the roadmap. We'll leave this request open to garner more votes for the time being.
[This topic has been merged with another topic (Audit Trail - Ability to view more information in "Activity").All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Last changed dates on Triggers, Templates, even description blocks)]
[This topic has been merged with another topic (Triggers that can be sent after x number of hours).All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Change Trigger Delay to "___ minutes after" or "____ hours after" event rather than only "___days after")]
Hi Rick - Adding a discount for an offline payment type is currently a manual process. You can set up a manual discount and apply it to the booking once it has been confirmed.
To place the admin fee at the bottom for a direct booking, you can check the "Place this below tax line items" box, using the instructions found here:
https://www.ownerrez.com/support/articles/charging-guests-a-credit-card-fee
To read more about discount positions, have a look at these support articles:
If you have further questions, feel free to reach out to us at help@ownerrez.com and we'll be happy to assist!
Have you considered a property share format? Owners in the Smokies have this property share smokymountaincabinsbyowner.com. You can see how we set it up on smokymountaincabinsbyowner.com/join. The requirement is that all participants have to be on OwnerRez. The website is hosted on Wix, members contibute $5/property/year to cover hosing fees. Currently, 150 properties participate. Every member is also obligated to have a share widget on their respective website, like this : https://www.bluemountaincabins.com/more-cabins-573986261. This format encourages direct bookings, not dependent on slow ical, and gives travelers immediate availability/price without needing to send an inquiry upfront
We’re in the early stages of developing a new site—Visit North Captiva—which will serve as a verified, independent directory of vacation homes available for rent on North Captiva Island. Our goal is to offer travelers a trusted, centralized space to view property photos, amenities, and availability, with direct links to book on the homeowner’s preferred platform (such as Airbnb, VRBO, or their personal site). We will not be booking directly through our site.
Because this is a simplified listing model—featuring verified homes with iCalendar integrations and links out to existing booking platforms—we’re wondering if you offer a discounted listing price for this type of format, without the need for additional booking tools, payment processing, or messaging services.
We’re aiming to keep the experience clean, fast, and transparent for guests while providing visibility and control for homeowners. If a reduced-rate option is possible, we’d love to discuss how we can collaborate.
I agree with this, it would be great to get some more analytic about guests.
Welcome to the club, I think about this feature ever night before I go to bed.
This would be a huge feature for PMs!
Something like this would take months if not a year to implement.
Although I'm hopeful
Thanks for submitting this request, Michael!
Feel free to share this with likeminded users who would be willing to give it an upvote if they'd also find this beneficial.
Could have used Sms version yesterday, the internet was down in my area and It would have been great to be able send the guests a notification that it was area wide and not an issue I could take care of.
We also get floods here, not often, but does happen, and it would be too time consuming to try to reach everyone individually in an emergency.
Broadcast, email and text would be very beneficial for us.
It probably does refresh eventually, but when you write a reply and it sits on a screen for 5 seconds marked "Queued" -- you tend to force refresh to see if it was sent or not. Auto-refresh doesn't seem to refresh fast enough (for me).
(this request was posted here after I ran it by help@ownerrez.com)
Funny thing... I posted this here at the request of help@ownerrez.com :)
Hey Michael,
This sounds like a potential bug report. If you could write this up to help@ownerrez.com, our Helpdesk team will gladly investigate and see what we can improve on here.
Hey Michael,
Thanks for submitting this request!
I'm curious though, is it that a new message received in the inbox is not automatically refreshing the view for you? If that's the case, we'd like to investigate that further. I believe it should be auto refreshing. We can have our escalation teams look into this to see what's going on.
Please write an email to help@ownerrez.com so that our Helpdesk team can take a closer look. Screenshots and links are always helpful!
[This topic has been merged with another topic (Discount by Tag Criteria).All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Expand options for handling discounts)]
Please Integrate with Xero accounting.
Great software and a second option would be great.
So what is the status, then, of the progress announced by Bri on April 21 of this year?
