Feature Requests

Sort by

• Newest Reply
• Newest Topic

When I previously integrated my Schlage Locks via RemoteLock, I was able to pull a lock's access history to find a guest's usage for 30+ days post checkout. This made a significant difference in chargeback disputes as we could demonstrate that the guest clearly arrived and utilized the home throughout their rental stay (by showing the logs of their custom keypad code being used). When a chargeback is initiated under the guise of "we didn't actually stay at this rental", this evidence goes a long way in making our case that they in fact did get what they paid for.

Now that my locks integrate directly with OwnerRez, I discovered I am severely limited in the access history I am able to view. Please extend the time these details are available, if for no other reason than to help us fight chargebacks as they arise. 

I really like OwnerRez - it lacks in some ways but most of that can be made up by using PriceLabs - but one area that is surprisingly deficient is the ability to see who left a note and when they left it.  Am I missing this option somehow?  Surely this is a universal request from all users - can anyone help me on this?   Thanks. 

I wanted to let you know that your new Property Search Widgets are really super and of interest to us.  I have played around with them and plan on using them extensively, not only on our web pages, but also in emails for general marketing.  Using these Widgets we can send specific "versions" or selections to prospective Guests to allow them to compare and contrast bookings options amongst our properties.

For example:

https://friendlyfiresvacationrentals.com/our-properties/?orwidgetaction=search&OriginalReferrer=https%3A%2F%2Fapp.ownerrez.com%2Fwidgets%2F05e7baed944746bdb341c73083636af5%3Fview%3Dform&Page=1&Sort=Default&ArrivalDate=1%2F16%2F2025&DepartureDate=1%2F20%2F2025&Guests=2&Bedrooms

I have one immediate request however that I believe will improve these Widgets.  I would like to be able to customize the text on the buttons.  Not only would that give use more freedom and flexibility.  I hate to criticize this really nice functionality, but I humbly suggest that the currently supplied text could be improved.  Here is a screenshot of what

comes up currently:

I would like to make the text more specific or descriptive, for example, instead of "Arrival" make it "Desired Arrival Date".  Instead of "Any Guests", I would like to use "No. of Guests".  Instead of "Any Amenities" I would like to use "Search Amenities".  There appears to be lots of room for additional text within the buttons.
Ideally I would like the option of putting in my own text into all of those buttons.  This will also help in multilingual situations like we have here in Canada with the requirement to support both English and French.  Then we cold make the buttons also work for a Francophone situation.
In addition, in the URL above, the current Title is "Our Properties".  I would prefer to be able to make that more specific, like "Suggested Properties You Might Consider", for example.  Can you make it possible for us to customize the Title as well?
As I said earlier, I love what the widgets will allow us to do, but would like the flexibility of using different text in the buttons.

Putting in another vote to revisit this integration!   With 51 Luxury Properties, we are very interested in partnering with Marriott.

Consider adding ability to export discounts, modify in excel, and import back.

Due to the multiple anomalies with AIRBNB and VRBO and how they handle discounts for date ranges it is necessary to do some odd things.

For instance, to make sure that my discount for stays of 28 to 90 nights do not expand into the non discount days I have something like this.

Due to the number of locations we have I need something like this for multiple properties but with different rate.

It would be easy if I could export, modify, and import to a new set of discounts.

I've been testing Ownerrez now for almost 2 weeks and overall very impressed with the functionality, the only thing letting the system down (in my eye's) is the quote and payment forms when displayed on a mobile device, which look out of date and a little awkward to navigate.

Are there any plans to make these forms responsive and streamline the booking process for mobile users?

It would be nice to send out an email reminding the recipients that their quote is about to expire or has expired.

Me too. 

It sure would be great for our owners to see what the nightly rates are in the owner’s portal. Just saying. (-;Something like this in the monthly view would be perfect. Nightly rates plus minimum night stay would be great… hey, even the ability/option for them to change the rates would be crazzzzy cool. 

@Caleb @Ken, I currently use GiftUp https://www.giftup.com/ for my gift certificates. They do integrate with a number of PMS's.  What is the best way to connect them with OR? They've been great to work with.  Thanks!   

Nate I have a very similar setup as you, OR has never really truly worked the way I thought it would at keeping track of everything in one place, I would love to be able to Invoice from OR and keep track of cleaners as well, I am not big enough to use another paid service for a cleaner, I think it should have been another module in OR instead of an outside integration. Hopefully OR will consider your suggestions, it would make my life so much easier.

Do you know of any other software that people are using successfully for Co-hosting businesses? I hear about people co-hosting 50-60 properties and they don’t seem to have these challenges but I’m not sure what software they are using. 

On the cleaners topic, I recommend Turno. It’s free if you integrate it with OR and use your own cleaners.

Nate I have a very similar setup as you, OR has never really truly worked the way I thought it would at keeping track of everything in one place, I would love to be able to Invoice from OR and keep track of cleaners as well, I am not big enough to use another paid service for a cleaner, I think it should have been another module in OR instead of an outside integration. Hopefully OR will consider your suggestions, it would make my life so much easier.

Has there ever been any discussion with choosing to have 3rd party emails in Spanish? This would be a really wonderful feature. I have homes in two areas of California, and both of my cleaning teams primarily speak Spanish. Something to consider if it isn't that difficult to do. Gratefully, Tasha

I’d like to interact with an AI Chatbot trained on OwnerRez’s comprehensive knowledge base. Instead of referring to numerous support documents, I’d prefer concise answers with links or citations. This feature wouldn’t replace support staff and would be optional. It’d provide instantaneous responses and simplify information retrieval, similar to search engine summaries. With such a vast knowledge base, it can become overwhelming and will only grow over time.

We honestly have not had problems with this scenario. Sure we get some bad guests but far and away, these guests travel from distant locations and never return.

Email addresses can be spoofed easily and like many said, OTAs don't even forward private email addresses.

Perhaps it would be better to be able to block by requiring a government photo id to be uploaded in order to remove the booking pending status as a pre-check-in requirement. Then use AI to scan the photo id to look for matches of previously banned guests.

Set up an automation like:

When: Guest Record Is updated;

Action: Set {Booking Status} to "Cancelled" and provide full refund;

If:  {AI-photoidscan_OCR_results} contains text string "Jerko Bonebrain" or "654 Bonehead Avenue, Loserville, AR"

Or: {AI-photoidscan_facialrecognition} matches any {guest_photo_id} which is tagged "Banned"

Those 2 items would have to be AI generated results fields, which currently do not exist in OR, that have the ability to scan uploaded government IDs.

It's going to be impossible to stop everyone but for the most part this will filter out a few more. (Government IDs can be faked too.)

This wouldn't stop guests who booked in the past before you began asking guests to send a photo ID but it will stop any future guests who have sent you a government ID.

And if they refuse to send you a government ID, you can assume they have something in their background you might not want to host anyhow.

That might be using a broad brush to paint but that's up to you.

I’d like to see a new section in the left-hand side menu of OwnerRez called “Embedded Websites.” As my primary hub for all PM-related matters, I’d appreciate an expandable menu that allows me to quickly view frequently used websites in my business without switching between browser tabs or different windows. Turno and AI messaging tools connected via API that require a third-party website are examples of such websites. I would like to have the webpages accessible without the need for a login every time, such as only every two weeks or so.

I think OR could use quite a bit of changes to their Staff Access. We like the feature, but think it could include more customizations on limitations or access that the staff member has. I do not particularly love the ability of all staff to access the PM module or Deposits. I also agree that they should allow the staff to only access specific properties. I do not think that this would be a difficult to implement feature as I would imagine they have some of the groundwork laid with the portal access and the ability to restrict the report tab.  

Use cases:

1.  Parking enforcement - we have limited and all assigned parking spaces... When someone parks in a space not assigned to them it would be great to not have to try to figure out who it is but to just send a text message to all guests at the property asking them to make sure they have parked in their appropriate space... (Think multiple condo in a building situation or small boutique motels)

2.  Emergencies - want to be able to send a text message to all guests that there is a tsunami warning posted (had one yesterday) that was subsequently cancelled.

3.  Property Maintenance - again think condo or small boutique motel - need to shut the water or power off for 2 or 3 hours for repairs and the like.

4. Notifications - announce to all bookings special events or activities (Christmas Tree Lighting, Caroling in the Park, Orca Whales in the Bay.

I am sure there are many others but those are some that we would like to use group SMS.

Manually triggered,  Filters to include property(s), Tag(s), Date(s)...   Perhaps from the booking lists... you could select the bookings checkbox and have an option at the top be to BULK SMS. 

I do agree... most people wont take the time.   Unfortunately the channels do not give us email addresses in many cases until after booked or if at all so you will still need a process to manage them.  We fortunately do not have too much problem and where we do we clearly let the guests know that they are not welcome back to any of our properties... we have only had a handful that have tried and we just cancel them when we get our automated message that a guest flagged as bad has booked.

We have Tornado season in Oklahoma! and this would be so helpful to communicate with all my tenants

It's just amazing that I can't block a guest by email address.  Yes, I am well aware that a determined guest can spin up a temporary email address.  But most can't or won't.  With effort any limitation can be circumvented.  "It won't be perfect" is a ridiculous reason to not go forward with solving this problem for most cases.

Hello, 

I would like to request that Ownerez add a feature to send an SMS message to all booked tenants at once. 

QB syncing: when tags match add QB tags to invoices that are generated.

When generating an invoice in QB using a different rent service type depending on the channel used to book.

Hi Nathan - check out my website StayInColumbus.com.  I have a page in the owner's section that highlights some differences between co-hosting and PM business models.

We help owners list to their properties on Airbnb, VRBO, GVR, and our own direct booking site.  Heard mixed things about Booking and haven't seriously considered it yet.

Using Stripe to collect payments from guests.  We have the owners create their own Stripe accounts so they can process their own payments and receive direct payouts from VRBO, etc.

We use Quickbooks and do our invoicing manually there.  It's definitely my least favorite thing to do each month!

Any updates?

This has definitely been mentioned before, but I wanted to put out another request as OR is deep into trigger automation updates these days. We desperately need to have an automation available for details within the booking. When someone buys a basket or a couples massage (set up as "surcharges") during their booking process, we want to 1) tag the booking with the surcharge automatically which would 2) allow us to send an email out for any booking with that particular tag.  

Could you let me know if this type of automation in tagging is in the works? Thanks!

Hi Nat,

+1 on this feature request.   

You seem like a wealth of knowledge. Would you mind share some best practices and tips for someone starting out with co-hosting/direct remittance vs traditional PM? I’m specifically curious about:

1. Which booking platforms do you use to list your owners' properties.  Airbnb, VRBO, Google VR, direct bookings? I believe that Booking.com doesn’t allow multiple API connections unfortunately.

2. When you send invoices to property owners, do you use OwnerRez to collect payments through its payment processor, or do you rely on third-party accounting software like QuickBooks? For guest bookings, I currently use Lynnbrook payment processing within OwnerRez.

thank you

Hi there,

I was wondering if the cancellation policy refund could offer an option to return the amount of the booking's first night to guests? I'm trying to build a cancellation policy that allows free cancellation up until 24-hours prior to the reservation, then, within the last 24-hours until the booking check-in arrives, offer only a refund of the first night to guests.

Thank you very much!

Me too! Maybe on the booking form there can be an add on for that?

We have over 80 properties and we use your property search widget on our home page.  We would like the guest to be able to sort our properties by price from high to low or low to high.