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Have you made any progress on integrating with OpenPhone?
https://www.openphone.com/integrations
As I mentioned earlier in another post, your Universal/Unified InBox is not Universal enough.
We need to see phone calls, emails, texts, channel communications and triggered emails from OR all in one place under the appropriate customer/booking/quote/inquiry.
Hi Matt!
Can you please reach out to help@ownerrez.com and let us know which reports look to have errors so we can investigate further?
Design work for this feature is complete, and it will be moving into active development soon. We're still a bit too far out for me to provide any timeline here, but know that we are working on it and excited to roll this out once it's ready.
Hi Samantha,
Thanks for submitting this request! Feel free to share it with likeminded users who may be willing to give it an upvote!
Hi Derek - I see you also sent in a email to our HelpDesk and we are working on that for you.
What you are asking as a feature request is already available to you in PMv2. We'll get that information out to you as soon as possible so you can move forward!
That export provides it, but the per month (individual) PM statements do not -- so there isn't a way to clearly/readily see the per-booking or even per-property Commission v Expenses via the data export.
If you Export all PM statements from this page, does that get you what you're looking for for the time being? That export does appear to pull the new Commission column from the grid view.
https://app.ownerrez.com/management/pmstatements
Thank you so much, Bri!! That is an enormous help! I appreciate you moving this forward!!
Is there any scope for having the Excel download include a Commissions tab as well, to differentiate those line items from the Expenses (more like how it used to be)? That would be the most helpful next step as then it's readily available in the downloadable data -- without us having to manually do it (which opens up to user error).
Hey Alece,
We've added a "Commission" column to the Property Manager Statements grid that shows the total of Commission type expenses on each statement. This helps track commissions versus reimbursed expenses more easily.
It would be helpful to have a report that could show the rates at which a room / property were sold for each night of the week to better help understand day of week pricing trends.
The current API endpoint for availability (/bpapi/listings/{property_id}/availability) only returns booked or blocked dates, but does not include availability rules such as gaps, seasons, or property-specific restrictions.
Because of this, the API results do not match the OwnerRez Booking Widget, which correctly applies these rules. We need the API to also return restricted dates and rules so third-party calendars and booking tools can display the same availability as the Booking Widget.
Some owners have old/existing/legacy websites/domains (with SEO longevity) that are were hosted on OR (such as websites created before OR offered hosted sites), and that is maintenance overhead. It would be nice to have an easy way to move (and retain) existing domain/website to OR host, AND be able to easily re-direct webpages from the existing website/domain to the corresponding OR-hosted website/page.
such as www.mylegacysite.com/awesomehouse > www.myorwebsite.com/awesomehouse and have SEO transfer to the OR hosted.
Or if an owner has multiple domains, to point them all to one OR-hosted website easily.
Currently, the process is not simple and frankly, scares me.
Hello,
I know our Marketing team reached out to you via email, but I did want to share that info here as well for visibility.
Sounds like Property Sharing may be a solution for what you're hoping to accomplish here. Property Sharing is a way for OwnerRez users to collaborate by cross-listing properties on each other's websites via widgets. Occasionally, a local group will create a website and allow other OwnerRez users to list their properties, aka join the property share. For example, take a look at:
https://www.smokymountaincabinsbyowner.com/
You can learn more about Property Sharing here:
https://www.ownerrez.com/support/articles/property-sharing
Alternatively, we do offer a channel API which would allow you to become one of our first-class OTA channels, just like the companies you see here:
https://www.ownerrez.com/integrations#ChannelIntegrations
There is a lot more involved if choosing to go this route. You can learn about our channel API here:
https://www.ownerrez.com/support/articles/api-channel-integration-overview
We don't offer discounted OwnerRez accounts since both options require the person who owns or manages the listings to have an account to manage bookings, messaging, etc. But you can become an affiliate if you go the Property Share route, which will allow you to earn some kickback for those who sign up using your link! You can learn about this here:
https://www.ownerrez.com/support/articles/affiliate-program
I appreciate the transparency on the Marriott integration update, and I completely understand the need for OR to prioritize resources where they make the most sense. That said, this channel is extremely important to many of us, and I’d love to ask if there’s anything we as users/hosts can do collectively to help move this forward.
We all know that switching PMS platforms just to access Marriott is a costly and disruptive process, so I’m wondering if there’s room for outside-of-the-box solutions. For example:
Would OR consider creating an “opt-in” premium add-on where those of us who really want Marriott could pay a higher per-property fee to help support the development costs?
Could a group of interested owners/hosts contribute toward the upfront cost in exchange for early access or beta testing?
Or is there some other way for us to demonstrate demand (surveys, commitments, pooled funding, etc.) that might help prioritize this integration?
I’d be very open to brainstorming alongside others in this community. If enough of us express interest, perhaps we can work with OR for a unified proposal.
Curious if anyone else here interested in exploring this kind of collaborative approach?
This is a fundamental feature of property management which we would love to see included in OR. To be able to log maintenence issues for a specific property, track them, input how they were resolved for future learning, and then mark as resolved/ongoing. And to pull this as a report for owners and for our maintenence teams and property managers, so they can track their specific property issues easily.
Net rent value, is one of the only values you see when you click into a reservation - but there is no way to include this value in the PM statements.
Would be extremely important as this value actually equates the actual payout received from a platform. So it is used to check bank payments as well as to tell owners the "true" total payout received from airbnb or booking.com, after platform fees.
We really need to see more flexibility in these reports. I want the option to exclude taxes and other line items from Owner statements entirely. There is no reason for me to include taxes collected and taxes paid in an owner statement since I as the PM handle all this in my own operations accounts.
The expenses and options also make no sense.
I have transaction fees set as paid from Ops, so the owner is not paying these fees. However when I run an owner statement these still show up as line item expenses and are still deducted from their total payout. This is completely illogical and defeats the purpose of marking them as paid from ops. What does it matter which option I select if both are going to result in the owner being charged for these expenses?
How do I get the owner payout report to actually reflect only what they need to see?
And calculate items correctly?
Hi Austin!
If you need to unlist your listings at certain times, you'll want to go to the channels and hide/pause those listings until you're ready to list them again. When they're hidden/paused on the channels, they should no longer show up anywhere for the guests to see. For Vrbo, they have a hide option to hide it indefinitely or pause it for a certain amount of time, and then republish it automatically. If you have a set time for when it should be republished, you can use the pause option to have it republished automatically. It appears Airbnb has a similar feature, where you can pause it temporarily to have it unlisted and set it to be republished automatically.
If you have a hosted website, you can remove it by going to Settings > Hosted Websites > click on your site name > click on Change Settings. On the following page, click the drop-down next to Properties, uncheck the listings you need to remove, and save the changes. You can go back to the same spot to re-include them once they're ready to be listed again.
Please reach out to help@ownerrez.com if you have any questions!
Sorry - I'm new. It's open for voting? Where do we go to vote?
I'd SO love a quick pin / favorite to PM Expenses!
I use 3rd party software that takes up to 10 mins to create a customer and unique links for the customer- I really need an option for a delay sooner than “next day”- ideally can set the minutes, but at least setting hours would be helpful
Yes, this would be great! This would be especially valuable when moving back and forth between desktop and mobile. For example, I spend a lot of time finding the Channel Integrations menu which on desktop is in a second column vs needing to scroll a lot to get to it on mobile. I would ask that anything we add in this area also be optimized for mobile use. Thanks so much!
Thanks for submitting this request!
It's open for voting, so feel free to share this thread with likeminded users who would also find this useful.
Hi Pam,
What type of Custom Fields are you applying? A Booking type Custom Field, for example, would not be associated to any one property, whereas a Property type Custom Field would be.
[This topic has been merged with another topic (Triggers that can be sent after x number of hours).All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Delay Immediate Trigger by 5 mins)]
Hi there,
This request more closely aligns with this request here, which I'd suggest giving an upvote - https://www.ownerrez.com/forums/requests/triggers-that-can-be-sent-after-x-number-of-hours
A delay on an immediate trigger is not the solution. That would defeat the purpose of it being immediate. 😕 But I do understand that in particular situations, there may be some content that has not yet had a chance to populate. Being able to fire a trigger X number of minutes or hours after, as opposed to days, would be the ideal approach. That's something we're certainly interested in accomplishing, but have not yet had room on our roadmap open up so that we can get this into development.
It would be great if there was a way to grant access to only the Daily Checklist while restricting access to other reports. Our property managers would love this.
Thanks for submitting this request, Kristina!
Feel free to share it with likeminded users who would be willing to give it an upvote if they'd also find this useful.
I'll address this with the Support and Documentation teams, Alece. Sorry to have sent you this way.
What Steve said here was actually news to me as well. We'll see what we can do to improve on these processes moving forward.
I emailed Schlage earlier this week as well. But I wish that had been conveyed when I emailed OR support rather than being instructed to write up a Feature Request for it.
