Feature Requests

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Thank you! I don't integrate with QB as it's easier for me to just enter data in bulk every two weeks and go on from there. Cut's down on my work by tons. But just want something that is easier to navigate that might let me correct my own mistakes without having to pay my Accountant $150 per hour to do it for me, since a lot of the things that I need to do are now on the 'Accountant Only' version. So annoying. Anyway - thank you!

Would love to get this feature.

I like it but it has its annoyances as well. My own integration with OwnerRez has made things better. Trying to that that to a point others can use it as well. 

I'm so tired of QB! And the constant removal of permissions but then raising our rates because they add stupid things. I have looked into Xero just briefly as our Accountant said that some of their other clients use it. Do you still like it? I'm really wanting to change at the beginning of the year. Any opinion would be great. Thanks!

Hi Raphael!

Although OwnerRez doesn't have a feature to track how long you're logged into OwnerRez, there are browser extensions you can use that should be able to track this. You should be able to visit the browser's extension store (such as Chrome's Web Store) to see the different extensions that are available.

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

Hey Matt!

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

In the meantime, while we don't have a widget or a way in OwnerRez to create a banner, you could try using a third party to create it and insert it into your website if they provide HTML code for inserting it. If they do, you can insert it onto the header of your hosted website by going to Settings > Hosted Websites > click on the site name > click on Theme and Layout > go to the Head tab. On the following page, insert the code and save the changes. After that's done, see how it looks on your website.

[This topic has been merged with another topic (Edit expenses directly from owner statement screen.). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Access expense from Owner Statement)]

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
 

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

Hello!

This wouldn't be possible to do with CSS, since this is hardcoded. If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

Thank you Katie.  All of our property owners, office staff, maintenance, contractors,  housekeeping staff, along with all of our potential guests would greatly benefit from an availability calendar that shows the reservation breaks, and has the ability to show the previous month. 

What is the "magic number" of upvotes does a suggestion need before action is taken?  

Can anyone upvote this, or do they have to have an OwnerRez account? 

I found a work around.

I use the Alternative Quick Workaround down below this.

Basically, OR uses an HTML template, so we are limited by that set of rules.

Recommended Solution: Use HTML Mode for Consistent Styling

1. Go to Settings > Messaging > Templates.
2. Edit (or create) your email template.
3. In the rich text editor toolbar, click the <> (HTML/Source) icon to switch to HTML mode.
4. Wrap your content (or the main body) with a style that sets Arial 12pt as the default. For example:

HTML

<div style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; line-height: 1.5;">
   [Your default text here or placeholder content]
   
   <!-- Insert your field codes as normal -->
</div>

1. Click Update to return to the visual editor.
2. Use the visual editor for any additional formatting, but always start new custom text inside that styled div (or apply the style to new paragraphs via the font dropdown).
3. Save the template and test with Preview.

This forces most of the body text to Arial 12pt by default, and new text you type should inherit it better.

Alternative Quick Workarounds

• Select All + Set Font Once Per Template: In the visual editor, press Ctrl+A (or Cmd+A), choose Arial and 12pt from the font/size dropdowns, then save. Future edits often inherit better after this.
• Clear Formatting First: If pasted or default text is stubborn, highlight it and click the Clear Formatting (Tx) icon, then reapply Arial 12pt.
• Theming Footers/Headers: For consistent branding across emails, go to Settings > Branding & Legal > Theming, edit your theme's Email Header/Footer, and apply similar font-family and font-size styles there.

OwnerRez's rich text editor (based on older CKEditor-style tools) sometimes defaults inserted text to 10pt, which is why this happens. HTML mode gives you the most control.

Please consider Xero as well. I just QB because... well they suck. Xero is soo much easier to use. 

I have a mouse that can side scroll. Being able to cruise through the months on the ribbon view would be amazing!

If you advertise your rental on Meta, this OwnerRez feature would get you more bookings for less — please upvote.

I just started running direct-booking ads and hit this roadblock: When someone clicks your ad and books through OwnerRez, Facebook is supposed to record that booking as a "conversion" so it can learn who your best customers are and show your ad to more people like them. But right now, OwnerRez isn't sending Facebook enough info to reliably match the booking back to the person who clicked. So a chunk of your real bookings never get credited to your ads.

Why that hurts you:
- Facebook or Instagram thinks your ads are working LESS well than they actually are
- It can't optimize properly, so you pay more for worse results
- You can't tell which ads are truly driving bookings

The fix: A feature called "Advanced Matching" lets OwnerRez securely send Facebook a bit more (encrypted, private) info at checkout so more of your bookings get correctly counted. It's automatic and privacy-safe once turned on.

Bottom line: more accurate tracking = Facebook shows your ads to better prospects = more bookings for less money.

If you advertise to fill your calendar (now or in the future), please vote this up so it gets the dev team's attention!

Thank you!

Laura Wegner
The Suite Life™ Whistler

For the tech's at OR: Please add Meta Pixel Advanced Matching support! I would love to see OwnerRez pass hashed customer data (email, phone, name) to the Meta Pixel via an Advanced Matching object on the booking/checkout flow.

Currently, the Pixel initializes with a standard fbq('init') call and no matching data, so any conversions that browser tracking misses (ad blockers, iOS/Safari privacy limits, cross-device bookings) go unattributed. Advanced Matching would recover a meaningful share of those, giving hosts who advertise on Meta far more accurate conversion attribution and better ad optimization. Hashing happens automatically, so it's privacy-safe.

For those of us driving direct bookings through Meta ads, this would directly improve our ability to measure and scale what's working... and what's not. This would be a huge techy win!

Yes, but as I screenshot above, it may not be an ideal guest experience and may lead to questions. That is, assuming you have a regular discount that would already apply to the dates the guest is booking. That automatically applied discount would be wiped out by the $0.01 discount code, and the booking total would visibly go up as the first discount is replaced with the one cent code.

[This topic has been merged with another topic (Step towards unified email inbox). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Restore SMS Template Access and Email/SMS Toggle in Guest Communication)]

Thanks Bri! It’s appreciated. 🙂

(Suggest leaving this here for others to find your helpful reply.)

So for the time being if j set the gift value at $0.01 I can start offering a gift option and i will see a tag letting me know

Discounts are a Tag Automation condition, yes!

However, you can't currently zero out a discount code. 

I think what you’re describing could work in theory, but I’m not sure it’s actually possible given the current limitations around tag‑triggering. In my previous attempts, I wasn’t able to flip a tag based on a guest‑entered discount code, which meant there was no reliable way for staff to know when a welcome gift needed to be prepared. Without that internal trigger, the workflow breaks down.

Can you confirm whether a discount code can, in fact, trigger a tag or internal flag today? If that’s supported, I’d gladly use it as a workaround. It’s not ideal—showing a $0 or $0.01 “discount” looks a bit awkward compared to highlighting a complimentary welcome gift—but at least it would give me a functional way to begin offering the option.

Would love to have ready internally an agent that can aggregate bookings, reviews, emails/messages with all guests in order to further develop my guest avatar:  Or help with better prompts so that information stored in OR can better accessed via one single query without having to go through years of ORB ##### numbers one by one.

I want to know my guest category and understanding the person behind the booking. 
Rezzy was NOT able to read my collective reviews- the ones collected here then feed to the OTAs & my website, messages sent within platform to discern what guests: loved/did not like related to location, amenities, hospitality.

It was unable to
-review pre-booking questions within the system- what travelers are worried about repeated questions
-requests that may indicate who /what type of traveler I am attracting. 

As Rezzy suggests I intend to do a query with the market-level agents of data-- just wanted to rule out what it could/not do.

Rezzy's response to my query:

This is a really meaningful question for your business - but it's outside what I can help with here.

My tools are scoped to your OwnerRez account data: bookings, payments, surcharges, properties, guests, and configuration. I can pull individual guest records or booking details, but I can't:

• Read or analyze your reviews (that content lives on the channels - Airbnb, VRBO, etc.)
• Surface pre-booking questions or message threads from guests
• Access market-level data from AirDNA, PriceLabs, or similar tools
• Aggregate guest patterns across your booking history in a meaningful way

What I can do in OwnerRez: If you give me a few booking IDs (ORB######), I can pull guest records to show you names, locations, guest counts, and booking details - which you could manually compile into a picture of who's booking.

For the deeper guest avatar work you're describing, the real sources are:

• Airbnb/VRBO host dashboards - reviews, Q&A, and guest profiles live there
• AirDNA / PriceLabs - for Sea Ranch market demand and traveler preference data
• Your own message inbox - repeated pre-booking questions are gold for avatar work, and those threads are in your channel inboxes or OwnerRez's messaging tab

That kind of analysis is genuinely valuable - it's just not something I can pull from the tools I have access to here.

Ah, understood.

Thinking on it more, even if we allowed for a $0 discount code that could be applied at the time of booking, there's another aspect to consider.

"but instead of offering a cash discount, I want to offer a welcome gift." - If there are any applicable discounts for that booking at the start of that process, those are displayed to the guest in the pricing breakdown. Once they fill in their contact details and hit Book Now, they're presented with the Discount Code option in the right panel, but they'll see in real time how that code removes the discount that was first applied.

I set up a $20 Discount Code to show you what I mean.

Your request remains open for voting! I just wanted to point out that there's a bigger lift here than first meets the eye should we decide to move forward with it at a later date.

I have been standing by patiently waiting for OwnerRez to join modern times.
Their API is clunky and the fact that we need to a) get approval for messaging (which I'm still having issues with) and b) need to pay extra to access our own listing information is about to be the final thing that pushes me to something else.

I love OwnerRez, and chose it over others years ago.  I may pivot to Hospitable who is on the forefront of embracing AI with their platform.

I would like to submit a feature request for better user tracking/audit history within OwnerRez.

Any time someone sends a message, types a note, edits a reservation, updates charges, adds/removes fees, changes owner statement items, or makes any kind of adjustment in the system, it should automatically show who made that change.

Ideally, the system would tag the action with the user’s login name, initials, or staff profile, along with the date and time the action was made.

This would be very helpful for accountability and internal tracking, especially when multiple team members are working in the same account. It would allow us to clearly see who added a note, who sent a message, who changed a charge, and when the change happened.

Right now, it can be difficult to know who made certain updates, which creates confusion when trying to follow up with guests, owners, or staff. Having a clear audit trail would make the system much easier to manage and would help prevent mistakes or miscommunication.

ALso a way to include what we buy for owners and then have to wait to be paid back at the end of the month when we cut statements 

Here’s a cleaner way to say it:

This definitely needs to be an option. I need to be able to notify owners when they owe us money without the system automatically treating it as already paid.

Right now, if I enter the charge, the system acts like the money has been paid and it does not roll over properly to the next month’s statement. Because of that, I have to exclude it, which defeats the purpose of tracking what the owner owes.

Ideally, there should be a way to add an owner balance due or amount owed by owner that stays open until it is actually paid, and then carries forward on future owner statements until the balance is cleared.

This would be very helpful for things like maintenance charges, supplies, reimbursements, or any other owner expenses that we need to collect back from the owner.