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This feature may solve the problem any California based host has with CA SB 478.
Hey Michael,
We do have plans to incorporate avatars in-app, and then pull in Airbnb photos after the in-app work is complete. The work surrounding this is primarily for visibility in the inbox, but I could see us applying this to the Reviews widgets as well.
Thanks for this request! We'll keep this in mind as things progress with avatars behind the scenes.
Totally agree, the WhatsApp Business API is a nightmare.
Something you may wish to investigate as an alternative solution is Wbiztool, which is an unofficial API bridge over WhatsApp Web - you can send and receive WhatsApp messages via their API, and all we would need to do is connect our existing WhatsApp account by scanning the WhatsApp Web QR code. You could partner with them, or offer it as an integration where we put in our wbiztool API key. It's extremely affordable and has none of the meta Business API restrictions and headaches.
I'll just say it. Meta is a terrible company to integrate with from a partner/API standpoint. The level of pretzel-twisting that has to go on to make WhatsApp work is unbelievable.
We got to the bottom of the R&D and found that either:
a) We have to use the Meta-only APIs which don't work for a huge subset of customers, or
b) Use a software provider like Twilio which requires us re-regstering phone number brands from scratch
and:
c) It is ridiculously difficult to actually provision numbers to test and get working on the sandbox side
WhatsApp for Business is totally different from regular WhatsApp. A number registered for one does not work with the other. The templates/limits available for one won't work for the other. And again, Meta has zero control panels or sandboxes that correctly show what is going on at any given time.
It is extremely important to us to get WA working, but we had no choice but to back-burner it for a while while clearing some other things out.
🎤⬇
We realize how critical this feature will be and want to get it released. It's not de-prioritized, per se; it's just not in development (i.e., being actively touched by a developer and/or tester), so it's misleading to leave it as such. Due to some previous updates, it already seemed like it was close to release, but we had to pull it back into Product design. We are working to get it back "In Development" sooner rather than later.
WhatsApp is a critical tool we need. We have properties in 6 countries (Mexico, France, Italy, Australia, Canada & the US), and "everywhere" uses WhatsApp, except the US. Hopefully this becomes a priority soon!
Hi Shawn. I’m sure I speak for most of your customers outside of North America when I say that this is very disappointing news! Could you share more about why this has been deprioritised? Has your engineering efforts gone into ‘Rezzy’ instead? Are we unlikely to see this feature in 2025?
We are having to pivot a bit and are delayed on that effort. I've marked this one back as Planned as we are not actively developing/testing on it. We'll provide an update here again as soon as we can.
Thanks for everyone's input/questions (Manel, et al.) and patience.
-Shawn
We are having to pivot a bit and are delayed on that effort. I've marked this one back as Planned as we are not actively developing/testing on it. We'll provide an update here again as soon as we can.
Thanks for everyone's input/questions (Manel, et al.) and patience.
-Shawn
I would like to have it where there is distinct blocks for mutual blockings. We use Turno and on a parent child property it would be nice to have the blocks sent separately like they are bookings because we have two different cleaners clean the child properties.
Hey Sloanish,
Is this what you're requesting here?
OR has so many integrations now but there should be a way to rate and comment on them.
Just wanted to make sure I understood what you were suggesting with this Feature Request!
set up a template/trigger with conditions for arrival days in the future, with retries maybe?
Hey did you build the gpt and do you regularly add you messages somehow?
I've been hoping for this for awhile as well. I have a custom GPT I've been building, but it'd make it so much easier to do a large export.
Instead of using overal general chat history, a weighted decision based on a unit's chat history. For example every unit may have a differnet location of a breaker. But if X occurs, Rezzy AI can see which images were sent on a particular property and use the unit's image of the breaker and respond as a step 1 to trouble the problem. This also goes for parking. Each unit parking, emergency lock box, etc... allowing Rezzy AI to learn from that unit's preivous issues how to respond and how it was handleed in the past.
Pickleball is now a VRBO amenity. Will OwnerRez please add to the list of amenities as well. It's only a matter of time for Airbnb to also add. This is becoming more and more popular in the Broken Bow market.
We definitely need Marriott in our area as well to be competitive. I don’t understand your priorities for development. Marriott adds revenue to all PMs with more than 15 properties. A lot of your changes make the guest experience more pleasing, or makes the backend operations more efficient, but there’s no other projects that will add as much revenue as Marriott for all of your larger PMs. Please reconsider your prioritization of Marriott.
I agree. Adding Marriot and adding cancellation policies by season would be very advantageous to our business.
This is very important. I can’t think of a higher priority item than increasing PM revenue with this.
Strongly agree.
We definitely need Marriott in our area as well to be competitive. I don’t understand your priorities for development. Marriott adds revenue to all PMs with more than 15 properties. A lot of your changes make the guest experience more pleasing, or makes the backend operations more efficient, but there’s no other projects that will add as much revenue as Marriott for all of your larger PMs. Please reconsider your prioritization of Marriott.
As a property manager I agree and reconsidering PMS now.
The lack of this feature is hurting those of us who are property managers. All the competition in our market is using it and this topic appears to be 3 years old 😩
This is a much needed feature. I asked this question of Steve during the Reezy demo and pasted it below. What I want is a way to add local emergency numbers to OR so when a automated alert comes through it will broadcast automatically to all guest. If its connected to the Reezy it could be improved over time. In not voting for the email side of this. In my experience people will look to a text far more often than a email. And In the case I am also experiencing an emergence I may not be able to send the email or text. If this came into the AI it could handle all of it to all guest at one time plus possible following up. If you send an email they may/will still call or text to get more info.
It can also be used for no emergence things like local events. I get notifications from the Chamber or other groups about things like music, shows, farmers markets etc.
For OR, this is a safety features that I have not seen with any other platform. To me this would seem as a great selling point to new host. The ability to rapidly respond to natural disasters with little or no assistance from the host.
Hi Steve, I'm excited about Rezzy ai. I will switch over as soon as possible. I asked the question on the group message to all guests. Primarily in the case of emergency. Here is what I'm talking about. A fire happens, not necessarily in a local area but regionally. The power company shuts off the power, In our area it affects the entire north of california. A traveler to our area does not have all the emergency notifications the locals have. At my home I lose WIFI. I have to drive to a hilltop to get enough bars to answer guests. During all of this the guests have been texting, calling, asking questions, guidance. As I answer 1 guest with 2 bars on my phone the rest are clambering to get an answer. I am scribed to emergence alerts from the County and Power co. It would be GREAT if I could type in, Copy/past etc the info I get from the emergency response into ONE place that sends it to all current guests. It would be even better if these emergency messages could be sent directly into the system, OR or Reezy to notify the guest in real time. In the case I personally have been affected by an emergency and can't respond. This scenario has happened twice this year already. Hostbuddy ai is trying to answer guests with no information and sending me an action request, overloading the system. So in short it would be great to have the ability to have Emergence messages Sent directly to a system that could then answer guest immediate concerns. Or tell them an evacuation order is in place for their area and they need to evacuate. This same system could be used for non-emergency things like local events guests may not know about. Farmers market or concerts etc. I get an email from the chamber on happenings that I could copy paste into a port that then messages all current guests or future guests? that information.
The only not ideal work around I have found is to charge refundable deposits instead of deposit holds. They are much harder to lose a chargeback on especially with a signed rental agreement. 🤷🏼♂️ if anyone else has any suggestions let me know!
Agreed, i have at times during chargebacks wish i had this type of data after the fact. Its one more data point to provide for evidence.
YES!! this is a fantastic idea. So much time is wasted to try to screen capture and provide information back to a charge back.
Having a button that would create a report of all guest record data into an organized file would be great.
Unfortunately we are having to deal with this more and more as guests think its ok to stay and then go back weeks later to make a charge back.
Hi James,
Thanks for submitting this request!
We're not aware of an ability to attach PDF's to charges via the API with our integrated processors. Would you have any examples of this based off experience with other software providers that you could share with us?
What you're suggesting may not be possible as your request is written. Regardless, this request is a good discussion point for thinking of ways we could improve these processes for a cleaner user experience.
Seriously, what's the latest on an Expedia connection?
No ETA that we can provide at this time (still in testing). The integration requires a WhatsApp for Business account, which has a cost associated with it, so the pricing model is TBD.
We'll be able to share more once we get the technical aspects working as they should.
@Shawn, is OR connecting directly to the META API or using a Business Service Provider? The rough cost per Utility message is half a cent or less (depending on Volume) if with META directly. Will the pricing be based on message volume or will we have to pay a monthly feature fee as well?
Hi Ken, this particular issue has become an OR pain point for us. It doesn't look like the status of "planned" has been updated for some time. Any update that would give us hope and keep us for searching for a different pm solution?
Excited for this! In Latin America, everyone uses WhatsApp for communication.
