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Hi there,
Really appreciate you bringing this up. Your suggestion makes a lot of sense.
For a long time, OwnerRez only supported a cleaning date, and we added cleaning time fairly recently so our integrations with partner cleaning apps could pass that information in. That update was primarily designed to display the time that those systems were already sending us.
What we didn’t account for was exactly what you are pointing out, which is that many users who are not using a third-party cleaning platform still need an easier way to manage this. Currently, if you don’t enter a cleaning time, we default it to 12:00 AM, which isn’t very helpful and creates extra work.
A property-level default cleaning time or a simple option to match the check-out time would solve this nicely, and we’ll ensure this gets in front of the right folks on our product side. Your feedback is spot-on and would be a great quality-of-life improvement.
Thanks so much for taking the time to suggest it!
-Steve
When left blank, the cleaning time will default to 12:00 AM. I have to type in a cleaning time for every reservation. Would it be possible to add a default cleaning time property setting that would populate the default time for each property? Or, could we have a checkbox to set the cleaning time to the check out time?
Hi there!
You can currently request as many photos as you want. No new Feature needed.
I peeked in your account, and I only see one Custom Field set as File upload, and that is called ID Upload.
All you need to do is create another Booking Custom Field, also of the File type, and name it something like 'Selfie with ID' or similar. In the description, specify precisely what you want them to provide.
Can set this as a required field. And then both entry boxes would appear in the Point of Contact Form.
Settings would look something like this:
More info in this support documentation here: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance#file
Hope that helps!
-Steve
Hi,
You can accomplish this by using two separate "file" type Custom Field definitions. You can find instructions to set those up here: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
When you have two required file type Custom Fields, they'll display like this during the booking flow.
We are now requiring guests to provide a clear copy of their ID, plus a photo of them holding their ID. We had to move to this system, due to credit card and ID fraud.
We are requesting a way for guests to upload multiple photos on the renters agreement.
Currently, as soon as you add a second photo, it deletes the first.
Yes, that one. When guests come from Airbnb, their email addresses aren't in the system. But glitches in the channel integration and guest typos can both lead to errors in the guest's name and/or multiple guest records. Because the only two matching criteria the system currently allows for updating guests are name and email, it's impossible to update guest names that don't have an email address. I can also foresee it happening that a returning guest provides a different email address than last time, and if I were matching email addresses OR would assume it's a different guest. Using GuestID is a very simple, surefire way of guaranteeing records are updated instead of added.
I never use the new inbox, it's very cumbersome. It creates multiple threads for channel messages and sms, creating confusion.
Legacy inbox is very intuitive and very convenient. It should be the default messaging system.
Ownerrez mentions that legacy inbox will be removed soon. That will be a big mistake, please keep it.
Hi PM Company L,
We're actively working on a Quality Center feature that we hope to roll out sometime in the first or second quarter of 2026—the exact timing depends on several variables. There are multiple components involved, but a major piece relies on quality metrics from Airbnb, including guest reviews, incident data, and additional information their API provides behind the scenes. We're also planning to integrate our proprietary sentiment analysis metrics, tracking trends both chronologically and by individual property, which should prove valuable.
I believe this feature will satisfy most, if not all, of your request. That being said, I'll mark this request as "In Development" and we will keep you posted as that work progresses!
Hi Elliot,
Do you mean the guest import sheet found here?
https://app.ownerrez.com/imports/excel/guestexcel
That's an interesting idea, but I'm having trouble understanding the use case here. Could I ask you to expand on how you're making use of this import today to correct/clean up the name fields?
Add Guest Sentiment at checkout (from Rezzy), to be used as a trigger for messaging. Here is my use case scenario:
I have a setup where a message I send to guests after check-out asks for their review, unless the guest had problems during their stay, in which case the message is not sent; when I know a guest had problems, in my ERP, I flag the booking (as "Guest Had Problems"), that setups the booking with a "Guest Had Problems" tag in OR via an API call, and that makes the OR message requesting the review not to be sent (using the Tag condition in the Trigger setup).
It would be super helpful if the guest importing spreadsheet included an optional GuestID column so we could correct/clean up the name fields. Airbnb doesn't send emails, so that's useless as an alternative matching criteria.
It also needs to scrape this information and update it constantly since reviews can be modified and removed. So one time review on a property is not going to work. It has to be updated consistently. Perhaps a 24-hour refresh as old reviews are removed and the score is recalculated
Hello OwnerRez team,
I would like to suggest a new feature that generates a customizable report summarizing the Airbnb review performance of my properties.
Feature details:
The report should list each property/unit with:
The unit name or identifier
Overall star rating
Total number of reviews
Star ratings of the last 5 individual reviews
A direct link to the Airbnb listing of the unit
The report should be generated automatically based on a customizable schedule (e.g., every 2 weeks) or according to specific date ranges that I can select.
Benefits:
This would allow me to track guest satisfaction and recent feedback in a clear, organized format.
It would save me time by consolidating all key review metrics into a single report.
Having the link to the Airbnb listing included makes it easy to quickly access the property page if I need to follow up.
Thank you for considering this enhancement. I believe it would greatly help hosts manage their Airbnb reputation more efficiently.
🎉
You bet!
Oh amazing!!! Thank you for pushing out that release today. SO EXCITING!
Today's release should prevent the name of the locks showing if, only if, all lock codes for that booking are the same. So if you have a guest with two different locks but the same code on both, only the number should display.
But if you've got multiple locks associated with the same booking, some of which do not have the same code in use, the lock names still display.
The change released in October consolidated codes that were the same across multiple locks on the same booking, but it was still showing the names of those locks in every event.
Yes! I acknowledged that that portion of the request has been addressed -- thank you!
The second part of my request was for the internal property/door lock name not to be displayed in messages to guests -- or to provide us a way to set an external/public name for the locks which would be inserted instead. That still remains an issue.
Hi Alece,
I believe we've satisfied this request to the best of our ability at this time.
As of today, if you have multiple locks on the same booking that all use the same code, like this:
The door lock relevant field codes you use in your templates should just display the digits, not the lock names.
If you have multiple locks on the same booking and there are some codes different than others though, the names of the locks will still be displayed so that the guest understands there's a distinction between the locks and codes provided.
I've merged this request with a similar one, as we're seeing strong interest from multiple users on this feature.
We completely understand how important it is to have clear visibility into owner account balances and reserves—it's a fundamental part of transparent financial reporting. This is definitely something we want to tackle, though I need to be upfront that it won't be in active development for a while.
Behind the scenes, there are some design and reporting complexities we'll need to work through to get this right, so it's a bit more involved than it might initially appear. Right now, our primary focus is on successfully migrating all users to PMv2, but once that's complete, we have a running list of further enhancements we're eager to dive into—and this feature is absolutely on that list.
We really appreciate your patience as we work through these foundational improvements.
[Another topic was closed as a duplicate of this topic (PM - Owner reserves)]
This will be so huge for our rentals! I cant wait. Thank you!!
Vrbo Seasonal Cancellation policies is almost through development and will come into QA at that point. There are not many releases left this year but we'll do what we can to get it out before year-end.
Airbnb's Seasonal Cancellation policies will be implemented sometime in Q1, once they have it in their API for us to leverage.
Update please?
Thanks for submitting this request, Lena! Feel free to share it with likeminded users who would be willing to give it an upvote. I've merged a similar request in and any unique votes from that thread have been moved here.
[This topic has been merged with another topic (All unavailable days should display on public calendar as unavailable). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Calendar dates to show highlighted on widget when dates are unavailable, similar to Airbnb when dates are available/unavailable)]
When selecting dates on the "widget calendar" the numbers of the dates are not in "bold" showing they are available. Also, within the "widget calendar" it will allow you to click and select dates even if they are unavailable. If you notice on Airbnb the dates will show as grey and will not allow you to select them if you are not allowed to arrive/depart on that day.
Airbnb Example below. You notice the arrow does not turn into a hand allowing you to select the date because it's not available to check-out that day. Also, the dates of the 15th, 22nd, and 29th are in bold indicating that you can select them.
OR widget:
The numbers are not in bold indicating to the potential guest they are available. Also the hand appears which allows the guest to select any date even when it's not available.
I feel like it would make the user experience for the guest better. As it is now in the widget, they could be spending a lot of time selecting random dates until they select a date that allows them to depart.
I vote for this as well! For my larger properties, it is a huge benefit to have this automated. I used to have the template/trigger running for adjacent night gaps in OR but it was very manual follow up. When interested, I would have to follow up with a quoted price, wait/monitor for the confirmation, then manually go in (3rd time) to process. With HostBuddy, everything is delivered upfront and if they say yes, a task is created. I have 1 manual process (to process the add-on), instead of 3. Even if there are no plans to add upsells, it would be great to add these fields as options for the messaging template. That would solve the problem as well.
Here is the upsell message and custom fields:
Hi [[guest_name]]!
We have [[num_days_available]] night that opened up right before your reservation. If you're interested, I'd like to offer this night to you at a [[discount_percentage]]% discount. That would make the night before your arrival [[total_after_discount]] (plus tax) instead of [[total_before_discount]] (plus tax) for a savings of [[total_discount_amount]]. Even if you can't make it that night, adding a night also allows you to check in as early as you like on your original check in day- even if it's 6AM! Let me know if you'd like to add this night to your stay.
[This topic has been merged with another topic (Broadcast feature for all current or future bookings). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Tag Automations: Trigger a message when adding a tag)]
