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Hello,
I would like a trigger where I can automatically message a guest when their card fails through a channel. There are unfortunately lots of times a card will decline when they book through VRBO specifically. Since VRBO runs for their commission first, then the reservation amount, it will flag it as fraud.
That's great and much simpler than I was originally told how to do this. I'll remember for next time. Thanks!
Please allow us to set this to default to our direct booking website!
Ah, I read your comment wrong the first time. Sorry about that! We'll take that into consideration.
Hey, Alece!
You should be able to. I'm going to see if we can get the source visibility improved (by adding headers, or something to distinguish between the different listing sites as we do elsewhere in the system), but for now, any Custom Sources available should be at the bottom of that dropdown.
If you're not seeing it, write the Helpdesk and we'll be happy to investigate further.
Please allow us to set this to default to our direct booking website!
Please OwnerRez make this a function! I am getting requests for this as well! Unfortunately, the resolution posted isn't great for me because the guest added an extra night. They are wanting one invoice for the stay! UGH!!!
Hey Nat,
Good news! This dropped in today's release!
I love that there is a Field Code available in Quotes and Inquiry replies that allows us to share the other properties that are available over the guest's requested dates. ({QPROPAVAILOTHER}) I'd love to be able to make use of this in my message templates, but I am unable to for a few reasons that are in need of updating:
Hi Jennifer!
Are you referring to the comparisons that appear when you hover over one of the months displayed on the owner dashboard, and it displays the amount from the previous year?
[This topic has been merged with another topic (Allow a (new style) Surcharge that can apply a % to rent+surcharges (for CC Processing Fees)). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Losing money (part of processing fee) based on limitations within OwnerRez surcharge settings - VRBO)]
I'd like to be able to set check-in and check-out times BY SEASON. In the summer, we're 7-day rentals with same day turnovers. We need an early check-out (9am) to accomplish this. But in the off-season, we primarily have a few days between bookings and I almost always offer a later check-out (10 or 11am). This currently involves a lot of extra coordination and extra communication -- not to mention, the rental agreement isn't exactly correct. Can these times be set by season?
Thanks for clarifying! It's much simpler when the guest is inquiring and booking on your website.
In this case, you can create quotes for dates past your normal availability window. You'll just have to click on create a quote when you see the warning:
and then you'll see a checkbox asking if you still want to create a quote that breaks your rules:
You can also create quote options. Create both quotes without holding the dates. This would allow your guest to choose which dates they wanted and book from the appropriate quote link.
Hey there - There is a Rezzy Feedback thread specifically for this type of feedback. Since Rezzy is still in beta testing, the forum I linked below would be the best place to provide this feedback to the team:
https://www.ownerrez.com/forums/rezzy-ai/provide-your-rezzy-ai-feeback-here
No, I’m actually referring to quotes for direct rental people from our website.
I believe you're talking about quotes for Vrbo guests. While that looks possible, it really isn't. Here is our support article relating to Vrbo quotes:https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo#vrbo-quotes
We have to work within the Vrbo API abilities and quotes just don't work like they do for other channels or direct bookings.
Your best bet in this situation is to go to the property settings and open your calendar for booking out to the desired departure date so they can look at the cost on Vrbo for both timeframes and book whichever dates they want.
The other way to do it, which is more work for you, is for you to create two quotes without holding the dates, and communicating the price of each to the guest in the Vrbo messaging platform. If they wanted to book one of them, then you could change the property setting booking window so they could book those dates at the prevailing price that comes up on Vrbo and then you would change the charges in the booking to the agreed upon price.
Creating quote options - If this had been a direct booking, you could create both quotes without holding the dates. This would allow them to choose which dates they wanted and book from the appropriate quote link.
If you feel this takes care of the Feature Request you're asking for, you can always delete it. If not, you can also edit the Feature Request based on any new information in this note.
[This topic has been merged with another topic (Granular User Permissions for Department-Based Access). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Pick what access team members have.)]
Hey Jennifer,
This is not possible at this time, no. Honestly, I'm not sure this would be ideal as it would clutter up your statements quite a bit. Statements should contain relevant financial details. Adding other considerations like this may not prove helpful.
On September 24th, we released new field codes that you can apply to Booking type templates so that you can pass booking specific review information along to thank your guests for leaving a 5-star review or even send to your cleaning team or owners to provide feedback. More on that here:
We've also added the ability to send an event based trigger when a new review is received! More on that here:
What I would suggest is setting up some custom templates that include your owner's contact info in the "To" field of the template itself. And create a corresponding trigger to fire that message, of course. Then, when a booking meets the criteria that allows the trigger to fire, your owner will get an email with the helpful feedback provided by the guest!
Come on ORezzers - this is really needed. It is torture having to check so many places for communications. Things get missed.
Also - we cannot send an email from the inbox or reply to an email from the inbox.
Lets get some more votes.
Look the look and ease of the new Surcharge structure! However, the current setup does not allow for a surcharge that will apply a percentage to all rent+surcharges (like for a credit card processing fee, for example).
Even when that one is created using the old (now called "custom") surcharge structure, it does not work because the way positions function all the new style Surcharges are placed beneath the CC processing fee no matter what. This causes the CC processing fee we collect from guests significantly lower than it should be, as its applying only to rent alone.
Currently the only way to still accomplish this is to use the old style ("custom") surcharges for ALL surcharges.
Please add a means within the new style Surcharge structure to have a CC processing fee percentage apply to all rent+surcharges!
Quick update here.
After assessing our existing workload, this request was not able to be tackled in Q3. The Product team is monitoring the roadmap closely in hopes to get started on this before end of year. I can make no promises here, but do know that we are aware of the demand and are looking forward to getting this into development as soon as reasonably possible.
Your patience is appreciated.
[This topic has been merged with another topic (Owner stay reservations, not just blocks). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (owner stay days removed from occupancy calcs)]
Hey, Angelique!
We're actually planning to add this as part of an Owner Bookings feature we have planned for (hopefully) early to mid next year.
I'm going to merge your feature request over with the one relevant to the feature I just mentioned so that your vote can be included there.
Hey Jason,
This was an oversight in our logic when the new Standard Fees rolled out. We've opened a work card to get this addressed. I'll have our Support team follow up with you via email to keep you notified of the progress.
Thanks Bri! We look forward to stacking again!
Please reopen this feature request.
The latest LoS broke the ability to stack discount codes for VRBO.
Example, we have LOS for 7 and 28 nights.
We want to stack a 10% discount for bookings that arrive by X date on top of LOS.
This worked until last month when they changed the way you do discounts.
Per Chris too many people were making mistakes on discounts. That’s not a reason to not support stacking. That’s an education and operator issue.
Hey Jason,
This was an oversight in our logic when the new Standard Fees rolled out. We've opened a work card to get this addressed. I'll have our Support team follow up with you via email to keep you notified of the progress.
We currently are set up to auto reply every inquiry so that we do not get penalized in the unlikely event of missing the inquiry. We would like to be able to use Rezzy AI but it does not allow a reply due to the host being the most recent response. Can we make an exception to inquiries or find a way to allow Rezzy AI to reply even after the host has replied?
thanks
Right now it seems that for owner stays, either the dates are included as booked or as empty. I think that for owner stays, the dates should be removed from the equation so they don't count as either. For example, if the owner stayed for 5 days out of a month with 30 days, the real guest occupancy would be guest stays/25 days instead of out of 30. I don't think the owner stay should really count toward or against occupancy.
Shouldn't call it Inbox without email, I spent a while trying to figure out why emails were not showing. Unified Channel Chat or whatever much more accurate. Email inclusion cannot come soon enough.
