Feature Requests

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I am all for this!  Having worked with ORZ since 2019 and watching the evolution of the software. I feel this would be a great addition to our direct booking website. 

Hi HTH Stays,

We have discussed partnership with Direct Booking Tools off and on, but we would need them to pull data from our API which I believe they were unable to do. I suggest reaching out to them directly to express an interest. They're welcome to reach out to our Partnership team via the Helpdesk if anything has changed since we last spoke with them.

Beyond that, we do have an open Feature Request for a native OR price comparison widget that you may consider upvoting:

https://www.ownerrez.com/forums/requests/price-comparison-widget 

We’ve been looking at options. We will likely not be going with Stripe Identity, but we’re looking at some other solutions very seriously. What that will look like has yet to be determined.

At present, we're working on an overhaul of our guest forms. Once that work is complete, we plan to move in the direction of satisfying this request. There is no ETA I can provide at this time.

Has there been any discussion with adding this feature to the hosted website by booking direct? This would be a great feature to add to the hosted website or as a widget for all other websites for OwnerRez users. https://directbookingtools.com/ Here is the link to the website and here is a quick visual: 

Overview:
Currently, if a host updates a reservation’s check-in or check-out time in OwnerRez (e.g., to allow early check-in or late check-out), those changes are not pushed to Turno, which continues to operate on default times. This causes cleaners to arrive too early or too late, creating confusion and potentially disrupting guest experiences.

We’re requesting an enhancement to the OwnerRez–Turno integration to automatically sync updated check-in and check-out times so that Turno’s cleaning schedules can adjust dynamically.

Use Cases:

1. Early Check-In / Late Check-Out Granted to Guest

   • A guest requests an early check-in at 1 PM instead of 4 PM. The host updates this in OwnerRez.

   • ❌ Turno still shows the original clean window, causing cleaners to arrive during guest occupancy.

   • ✅ With this feature, Turno would receive the updated time and adjust the cleaning schedule accordingly.

2. Same-Day Turnaround with Tight Window

   • One guest checks out late at 11 AM and another checks in early at 2 PM.

   • ❌ If Turno still assumes 10 AM checkout and 4 PM check-in, the cleaners may not prioritize this turnover.

   • ✅ Syncing the actual times helps Turno prioritize and schedule properly.

3. Last-Minute Time Changes

   • Host needs to delay check-in due to maintenance or early access for vendors, and updates the time in OwnerRez.

   • ❌ Turno never receives the update unless the host manually modifies the cleaning task in Turno.

   • ✅ With syncing, updates would push automatically and reflect in the cleaner’s task view.

4. Automation & Reliability for Remote Hosts

   • Hosts managing multiple properties remotely rely on accurate automation.

   • This sync would reduce the need for manual edits, support proactive communication with cleaners, and decrease the chance of misaligned turnovers.

Suggested Implementation:

• When check-in/check-out times are updated in a booking within OwnerRez:

  • Push those changes to Turno as part of the existing sync payload

  • Allow Turno to override its default time logic for that reservation

• Optionally: include a flag in OwnerRez for “sync updated times to Turno” for advanced users who want control

Overview:
Please add functionality to log and/or send alerts when a Schlage smart lock is unlocked during a period when no reservation is active. This feature would help detect unauthorized access, track vendor activity, and flag potential security issues—especially for remote property owners and managers.

Use Cases:

1. Unauthorized Entry Between Reservations

   • A former guest or vendor uses a code to unlock the door when no stay is scheduled.

   • 🔐 Currently, OwnerRez doesn’t alert the host unless they manually check logs.

   • ✅ Ideal outcome: Owner receives a notification or sees a dashboard alert.

2. Cleaners or Vendors Forget to Lock Back Up

   • A cleaner, inspector, or repair person unlocks the door but forgets to relock it when they leave.

   • ⚠️ Property remains unsecured for hours (or overnight) with no alert to the host.

   • ✅ Ideal outcome: Owner gets an alert when door is unlocked outside a reservation window—so they can follow up if relocking is missed.

3. Unexpected Entry During Vacancy

   • Schlage lock is triggered during a completely vacant period (no scheduled cleaning, no contractor, no stay).

   • 🤔 Could indicate someone has retained an old code or gained access improperly.

   • ✅ OwnerRez should flag this activity for investigation.

4. Vendor Oversight and Accountability

   • Owner can track vendor entry times and durations during vacant periods.

   • Helps confirm vendors showed up when expected or stayed too long.

Suggested Implementation:

• When a Schlage lock is unlocked and no active reservation exists:

  • Flag the event in the dashboard (e.g., “Unlocked While Vacant”)

  • Optional alerts via email, push, or SMS

  • Optional: log door lock events to help confirm the door was secured again

• Bonus: Tag by code (guest vs. vendor vs. unknown) if supported by Schlage integration

Why This Matters:
With so many owners and managers operating remotely, visibility into property access is crucial. This feature would improve property security, vendor accountability, and peace of mind—without relying on video cameras or manual monitoring.

Overview:
Right now, blocking time on the OwnerRez calendar is an all-or-nothing behavior—either the system treats it like a booking and always triggers a cleaning (via Turno or other integrations), or it doesn't. There's no way to choose on a case-by-case basis whether a clean should be created. We’re requesting a simple toggle (e.g., a checkbox) when creating a manual block to individually control whether that block should trigger a cleaning task.

Use Cases (assuming User has to toggle to always trigger a cleaning):

1. Early Check-In / Late Check-Out (No Clean Needed)

   • Block a few hours before or after a reservation to accommodate guest flexibility.

   • ❌ Currently triggers an unnecessary cleaning.

   • ✅ Should allow blocking time without initiating a clean.

2. Owner or Staff On-Site (No Clean Needed)

   • Blocking time to stop by, perform inspections, light touch-ups, or just use the property.

   • ❌ Unwanted cleaning is scheduled.

   • ✅ Option to suppress cleaning avoids confusion for cleaners.

3. Contractor Work or Photography (No Clean Needed)

   • Blocking time for renovations, staging, photos, or repairs.

   • ❌ Cleanings are triggered even when contractors tidy up or no turnover is needed.

   • ✅ User should decide whether a clean is warranted.

4. Owner Stay (Clean Is Needed)

   • Owner stays at the property and wants a full cleaning afterward—just like a guest would receive.

   • ✅ In this case, the user would choose to enable the cleaning trigger on the block.

   • This underscores the need for flexibility—not all blocks are the same.

Suggested Implementation:

• Add a checkbox: “Trigger cleaning for this block?”

• Default state could be user-configurable in settings.

• If checked, block behaves like a guest booking and generates a clean.

• If unchecked, no cleaning is scheduled.

Why This Matters:
Hosts use blocks for many different reasons. The current all-or-nothing system leads to accidental cleanings, missed cleanings, or complicated workarounds. Adding this small control would greatly improve calendar accuracy, reduce cleaning confusion, and enhance integration reliability with platforms like Turno.

Their fees are quite a bit higher than AirBnB... we do use them but they are not going to be anywhere even close to AirBnB or Vrbo for our bookings... 

I have been unable to get BDC to validate the Know Your Partner Form.   We are a C corp... I submitted to them the SS4 when the corp was created because they want original docs... it had a different corp address because we moved... so then I submitted to them the tax return as requested... Now I am in the endless loop of them saying either my address is incorrect or I have not submitted a proper form.    I have given up and told their support department to pull my properties from the EU.   I will not be submitting any other information than has already been submitted.

They are VERY difficult to do business with.

is Booking.com worth it?  we are trying to diversify from airbnb, since 90% of our bookings come from there.  

but the customer service so far has been horrendous.  trying to get our property verified, they insist on sending a snail mail letter to our rental property - we don't receive mail there or have a mailbox.  

are people out there getting a significant boost to their bookings via Booking.com?  

thank you

Current filters are reviews?  Yes or no.  I’d like to be able to filter to see which guest reviews are missing or present and separately same with guest reviews. 

When on your OwnerRez website guests can quickly and easily identify the property's average star rating from imported reviews. Further, an enhancement that allows Property Managers to sort properties by average star rating on the OR website. 

Hey Justin,

The main thread to follow on this topic is https://www.ownerrez.com/forums/requests/pm--recurring-expenses

Please follow that thread for updates! We're hoping for late Q2 / Q3, but that is subject to change depending on what else surfaces in the time between that needs more pressing attention at a company level.

It would be so helpful if I could hide seasonal photos from view. I don't always want pictures with snow on my hosted website or Airbnb. So I think the only option now is to remove them and add them back when I want them shown. If there's another solution, I'd love to know!

Hey Paul is this still on track for release in Q2/Q3?

A feature to either be able to download communication records for communication with date and timestamps, or be able to run reports on things like:

- Response time

- Frequency of messages

- Message volume by day of week

- Message volume by time of day 

etc.

[This topic has been merged with another topic (Affirm payment option).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Support Klarna and Affirm Pay)]

Grace periods are now configurable on Cancellation Policies in OwnerRez! You can read more on that topic here - https://www.ownerrez.com/support/articles/cancellation-policies-overview#grace-period

I am going to mark this request as Released.

Ozark Stays, to your second point about percentage based Cancellation Fees, I suggest giving this Feature Request an upvote:

https://www.ownerrez.com/forums/requests/allow-cancellation-fee-to-be-a-percentage-of-stay 

[This topic has been merged with another topic (California SB 644 Cancellation policy.).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Allow delay of credit card processing of 24hrs for new bookings to protect us against California's 24hr cancellation law)]

Hi Pedro,

This was released today!

You can now configure a grace period on any Cancellation Policy in OwnerRez.

Hey Peter,

This was released today!

You can now configure a grace period on any Cancellation Policy in OwnerRez.

As for your second request, it looks like we already have a forum thread running for percentage based Cancellation Fees. You can give that an upvote here:

https://www.ownerrez.com/forums/requests/allow-cancellation-fee-to-be-a-percentage-of-stay

Hi Kimberly,

Thank you for writing in. There looks to be a difference in how Airbnb calculates the total beds when the crib is added from OwnerRez versus added on Airbnb. We've reached out to them and will work with them to see if we can get the behavior working the same.

For now, you should be able to get the bed count showing correctly by removing the crib on Airbnb, saving, adding the room back in, and then saving again. This should reset the bed count while keeping the underlying room data the same so OwnerRez won't force another update.

Hi Esther,

Not yet! When this gets picked up for development, you'll see the status of the Feature Request change. 

In the meantime, the workarounds mentioned still apply.

And keep sharing this with others who might also benefit from it!

I would like to request a Back button feature for the phone version. I am still learning the software (new user) and cannot tell you how many times i click on something that leads me to an unintended place (or even by accident with my finger). It can be pretty frustrating because then I have to find some way to click something else to get back to the previous screen or where i want to go. I realize that most apps don't have a 'back' button but this app has so much functionality and so many pages, it just would make a lot of sense.

I do think this app could use some work (or at least another tutorial on how to find everything in it) because it took me FOREVER to figure out that the Rates Calendar is in Tools. Still having trouble figuring out all the different communication avenues and where to read each one. For example, Inbox in the side bar takes me to all channel messages. However, it seems the system (and now MY system) are all geared towards sending email messages. But in order to view those, i have to go into each person's account individually. But what do you do if you cannot remember the person's name? Then it's a bit more cumbersome.  Right now, I'm in the app and want to see if a renter actually opened the email I sent them but for the life of me I cannot find that. Again, just a suggestion that it would be nice to have all email messages in one place. 

It would be great if the rates calendar were a main option in the sidebar menu OR even better, allow for the main booking calendar to BE the rates calendar, like Airbnb and VRBO (and on the web version as well). It could show the rates for each date on top of the bookings, and if I wanted to quickly change a minimum night requirement or rate, then I could do that right there. I change my rate settings pretty frequently based on how the calendar fills out so at the least, this shouldn't be deep within Tools as it's a feature used a lot more than say the gap report. I realize this may not fit everyone who has many properties, but perhaps there could be a way to filter by property to show the rates and bookings all in one?

I believe I recall something about you guys working on integrating email messages? I'd like to know the progress on that.

Hi, hasthis feature been added?

This is an important feature enhancement. The change from jpg to webp will reduce file sizes significantly. An example I just did was having to convert my webp image that was 85KB to a jpg that came to 210KB since webp is not supported.

I would like to set up a gap night offer trigger where if the arrival gap OR departure gap are 'less than or equal to 2 nights' then I can send the renter an email with a field code similar to {BADJOPEN}. However, currently the only way to set this up requires that if either arrival or departure gap meet the requirements, then both dates are sent to the renter even if one of the gaps is more than 2 nights and that is not good. 

This means that I cannot use this automatic trigger right now as is and instead have to manually run a gap report and send email templates to guests, modifying the dates for each before sending. 

I would like to request that either a unique kind of trigger be allowed for this scenario or a separate field code be designed to reflect the trigger itself, not just for both leading and trailing gap nights. 

You can also take a deposit (down payment) and send the guest the payment link - they can make as many payments as they want, or schedule multiple payments on a booking (for advance reservations). In my business, I am wary of guests who need a loan to pay for a vacation. 

When you select crib in OwnerRez, it pushes to Airbnb top line sleeping summarization as a regular bed. For example, we have  2 king beds, 1 queen, 2 doubles and 1 crib. It feeds the information to Airbnb as such:

10 guest · 3 bedroom · 6 beds · 3 baths

Before we were API connected, in directly selecting this same bed count ( 2 king beds, 1 queen, 2 doubles and 1 crib) in Airbnb, Airbnb would summarize in this fashion:

10 guest · 3 bedroom · 5 beds · 3 baths

I believe the later summarization is the way it should feed into Airbnb as the crib is not suitable for all guests. The suggested work around was to select a pack n play instead of a crib. This would be a big determent to our listing amenities as we have many families that search for us and click on that 'crib' amenity.

Can this be looked into to have Owner Rez feed to Airbnb the way it would feed if you entered this same information directly into Airbnb?