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I am dealing with an issue regarding Rezzy schedules not working as they should. I tried the "Ask Rezzy" feature to ensure I wasn't missing something. Sure enough, it flagged it as likely a bug and instructed me to email support (which I already had). I wish in instances like this where Rezzy itself identifies a bug, that Rezzy could flag it for the engineers or open an internal ticket. It would sure help streamline things and make it possible for us to get quicker responses and resolutions.
Please add a way for us to Rezzy to open an internal ticket or flag bugs for the support/engineer team -- similar to how it can create tasks for us.
Hi Guys,
We did some quick research on the Airbnb Seasonal Cancellation policy errors noted above. The long and short of it is: You may only use the currently supported Airbnb Cancellation Policies for Seasonal overrides.
This means that if you are grand fathered into Super Strict 60, you cannot use Super Strict 30 in a seasonal override. If you want a season have your Super Strict 60 policy, you should select "Use Channel API Policy".
We'll be adjusting this feature to clarify what is and is not supported.
If you still have problems after selecting one of the Airbnb currently supported policies, please open a ticket and let us know the Season and Property you are struggling with.
We are grandfathered at Super Strict 60, but wanted to go down to Firm with seasonal, and it fails.
I don't think all the strict cancellation policies are available to all listings. Some are grandfathered in.
Hard to tell which has the right to what though
I got nothing but errors after the first sync.
Please add a default of 1 adult for all direct website inquires (like Airbnb does). With out a guest count selected, guests can't see pricing and they don't know why. It seems like it should be so simple to make all inquires 1 adult until changed and that way guests can easily see the pricing for the dates and the property they have selected.
If we're on a Strict 14 ABB cancellation policy and set up seasonal rates to switch to a different policy in the shoulder seasons, will we be able to revert back to Strict 14 again at a later date? I know they're trying to phase the Strict 14 policy out but have allowed those who choose to retain it to keep it for now.
Seasonal Cancellation Policies for Airbnb are available! These can be configured directly within your individual Seasons. Note that you'll only see this option if you have an API connection with Airbnb established. More on that feature here - https://www.ownerrez.com/support/articles/seasonal-defaults#cancellation-policies
Vrbo Seasonal Cancellation is part of a broader API upgrade that is still in progress at this time. We are working hard to get that released for all users, but it's still a work in progress.
Good suggestion! Adding BCC fields could definitely streamline workflows for sending owner notifications.
Currently, you can send emails to multiple recipients by comma-separating addresses in the "To" field (for example: {CEMAIL}, owner@example.com), as described in How do I send my email template to multiple email addresses?. However, all recipients can see each other's addresses.
For owner notifications specifically, the Notify Owner of a New Booking and Notify Owner of a Cancellation examples show how to set up dedicated templates using PM Owner field codes like {OEMAIL} and {ONAME} to keep owner notifications separate from guest communication
Thanks for the feedback!
It would be nice to have a ‘ bcc’ field in emails so not to have to create yet another template and trigger when wanting to alert owners of communications with guests, such as new bookings, booking changes, cancellations, etc.
Not having this functionality available defeats the whole purpose of an integrated INBOX. If you are managing properties from multiple Airbnb accounts (especially if you co-host or manage on behalf of someone else) it is very tiresome to go into the different Airbnb accounts to see Airbnb support messages. You also risk missing these support messages. This should really be a priority. I am new to OR, just migrated from a really old PM (Originally Your Porter, then Guesty for Hosts) and this functionality was included from day 1. It came as a real surprise that OR did not do this.
I’d like OwnerRez to add an option to automatically approve and process guest-requested cancellations for Vrbo bookings when the booking is clearly within the free cancellation period.
I understand that reviewing and approving a cancellation request manually usually only takes a few moments. The issue is the delay when the request comes in while I’m asleep, driving, unavailable, or simply not watching messages. During that time, the calendar remains blocked even though the guest has already indicated they do not intend to stay. For hosts trying to refill canceled dates, clearing the calendar as quickly as possible matters.
There is also a payment-processing reason this can matter. Many guests cancel the same day they book. If the cancellation is processed quickly enough, the refund may be voided before the nightly card batch settles, potentially avoiding unnecessary credit card processing costs. If the request sits until the host manually approves it later, that opportunity may be lost, especially for late-night cancellations.
I realize some hosts prefer to manually review every cancellation request, so I am not suggesting this should be mandatory. But hosts should have the option to enable automatic processing, at least for cancellations that are unambiguously within the free cancellation window and do not require judgment.
The core goal is simple: if the guest is entitled to cancel for free anyway, OwnerRez should be able to clear the calendar and process the refund immediately without requiring manual host intervention.
Yes, this would be great. Same for support for trackpads too!
Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.
[This topic has been merged with another topic (Audit Trail - Ability to view more information in "Activity"). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (User Tracking and Audit History for System Changes)]
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
Thank you! I don't integrate with QB as it's easier for me to just enter data in bulk every two weeks and go on from there. Cut's down on my work by tons. But just want something that is easier to navigate that might let me correct my own mistakes without having to pay my Accountant $150 per hour to do it for me, since a lot of the things that I need to do are now on the 'Accountant Only' version. So annoying. Anyway - thank you!
Would love to get this feature.
I like it but it has its annoyances as well. My own integration with OwnerRez has made things better. Trying to that that to a point others can use it as well.
I'm so tired of QB! And the constant removal of permissions but then raising our rates because they add stupid things. I have looked into Xero just briefly as our Accountant said that some of their other clients use it. Do you still like it? I'm really wanting to change at the beginning of the year. Any opinion would be great. Thanks!
Hi Raphael!
Although OwnerRez doesn't have a feature to track how long you're logged into OwnerRez, there are browser extensions you can use that should be able to track this. You should be able to visit the browser's extension store (such as Chrome's Web Store) to see the different extensions that are available.
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
Hey Matt!
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
In the meantime, while we don't have a widget or a way in OwnerRez to create a banner, you could try using a third party to create it and insert it into your website if they provide HTML code for inserting it. If they do, you can insert it onto the header of your hosted website by going to Settings > Hosted Websites > click on the site name > click on Theme and Layout > go to the Head tab. On the following page, insert the code and save the changes. After that's done, see how it looks on your website.
[This topic has been merged with another topic (Edit expenses directly from owner statement screen.). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Access expense from Owner Statement)]
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.
Hello!
This wouldn't be possible to do with CSS, since this is hardcoded. If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
