Feature Requests

Sort by

• Newest Reply
• Newest Topic

I remember when the OwnerRez progressive web app (PWA) first came out; I wondered where the 'back button' was. I didn't realize that swiping from the left edge was the equivalent of a 'back button'!  At least I figured it out before my wife did.  And I was able to tell her how it worked! That felt good.

Development is underway and we are in the process of beta testing dark mode internally right now so we can get it right for wide release. We're still a ways out from that, and there's no ETA I can provide at this time. It's definitely in the works, though!

[This topic has been merged with another topic (Dark Mode). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Dark Mode (upvote this plz))]

Hey Nicholas,

Good news! We're working on it. 😉

I did not share this news publicly yet because we are still a ways out, but development is underway and we are in the process of beta testing it internally right now so we can get it right for wide release.

I’d love to see an optional dark mode added to OwnerRez. Managing reservations and messages often means working in the evening, and a darker interface would make extended use more comfortable.

Ideally, the setting would offer Light, Dark, and Follow System, remember the user’s preference, and work consistently across the calendar, inbox, booking details, and settings. Clear text contrast and recognizable calendar colors would be especially important.

It would be a useful everyday improvement without changing existing workflows. Please consider adding it to the product roadmap. Thank you in advance!

P.S. I just saw "Bri's" reply from 2 years ago :(

Our Booking Detail report should have this number under the Net Payments column. This number should be the booking total (which includes rent, surcharges, and discounts) minus the host fee, giving you the net total for their booking. More on that report here: https://www.ownerrez.com/support/articles/bookings-detail-report

The Line Item Pivot report also shows this number in the Net column in the Charge Totals section: https://www.ownerrez.com/support/articles/reporting-line-item-pivot

Keep Rezzy AI draft responses enabled, but disable automatic task creation entirely, or allow us to exclude specific request types such as early check-in, late checkout, pet questions, amenity questions, and other routine guest requests from task creation.

If my property is not on the radar for Google Hotels already, we would be very interested in participating. We have a small historic inn that would certainly benefit!

what happened to "swipe left edge right"?

(So I don't need to do it manually) it would be nice for OR (for each API-integrated VRBO booking) to automatically estimate and record host listing fee.

Notes:

- can be made optional

- VRBO pricing is pretty much the same for most -- if not, configuration option can be added to augment behavior of "VRBO estimator" for given user/property

- it would play nice with earlier "Net Earnings" request

- doesn't have to be ideal -- if it is off by $10 no one would care. If you want to be super-precise with it -- introduce "contingent" flag which would be set for entries that are estimated. If given value was produced as result of calc with contingent value involved -- such value should be displayed differently

Would be exceptionally useful in addition to Total/Rent/Fee/etc in summary field to have "Net Earnings" -- which is for given booking simply "Rent Total - Discounts - Host's Listing Site Fees". It is how much money you made on given booking, basically. I bet everyone will be watching it closely in Summary Reports...

It seems like a pretty glaring omission -- literally the most important info about my rental I'd like to know :)

Amazing news! Thank you and hallelujah! Pick me! Pick me! For your beta tester for US! 

Shelley @ The Victorian Inn 

there is no back button IN YOUR WEB APP. Please add

This is great news. Look forward to hearing updates. Also happy to be a Beta tester for Europe if needed.

Exciting update on Google Hotels!

We just today closed a large QA round and are preparing it for the first beta release, which will happen next week (likely Wednesday, September 9).

My goal was to have at least one beta user on it by the end of August, so we missed my deadline, but we were close!

This is a private beta, so you won't be able to self-connect yet.  We will reach out and invite specific people to start. We know all of you have a strong need to be on it, and we will be monitoring, tweaking, and working towards the public beta or GA over the next month to get everyone going.

Hello, We need a trigger created to when a booking comes in and the cc name doesn't match we are immediately notified.

Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.

I'm extremely confused by the icon chosen to represent amenities that are not checked. I totally thought it was a checkmark saying my property had these amenities! The very slight color difference between these two states is just too hard to distinguish. It needs to be something a lot more distinct, like very much grayed out instead of only a shade lighter, or - even better - a standard checkbox that's empty when it's not checked.

I’m sorry, Paul! Yes, I was specifically referring to the Google Hotel integration, and that is what I’m looking for.

Right now, Booking dot com is essentially able to intercept guests who search for my business on Google. When they click the availability button, they’re being directed to Booking.com to book my rooms, where they’re paying an additional commission.

I’m also not currently appearing as the official site with prominent direct pricing alongside the other OTAs. I absolutely need to get this changed. 😊

Thanks for your help! 

Shelley 

Hi Shelley, and good morning! ☀

You asked for an update here in the "Hotel Connections" thread, but I think you may be asking about Google Hotels specifically? I will post an update on both threads just to be sure.

For this thread about general hotel integrations and the idea of connecting with SiteMinder or a third-party channel manager that already has many hotel partnerships in place, we have not pursued this yet. Over the years, we have steadfastly avoided using third-party/middle managers (for sound technical and business reasons), focusing instead on building best-of-class direct partnerships, so it would be a big step for us. We have just finished our Marriott integration, another rock-solid partnership that we are very proud of.

That being said, I do agree that there is an overlooked gap in our customer base with the boutique inn world that straddles the line between STR and hotel, and I also agree that we do not want to spend the time to find and build integrations to many prominent hotel OTAs (eg. Expedia) as the cost benefit would be hard to justify. It remains an active discussion at this point.

Looking at the market honestly, what hotel OTAs do you feel like you really have to be on - just Google Hotels and Expedia, or are there others?  Asking what really moves the needle.

Thank you for explaining the purpose of the “Include bookings with no tax charges” option, Steve. I reran the Tax Detail Report with that box checked. While it brought the Airbnb reservations into the report, it did not include the taxes Airbnb collected and remitted.

For every applicable Airbnb reservation, the San Bernardino County Transient Occupancy Tax column still shows $0.00. Therefore, the report now includes the reservations and taxable revenue, but it still does not provide the actual tax amounts charged to the guests.

As I originally noted, OwnerRez places those amounts under Guest Channel Fees in the Listing Site Fees Report. This means OwnerRez is not recognizing or reporting them as taxes—even though they were accommodations taxes charged to the guest. Checking the additional box does not resolve that underlying reporting issue.

The only two Airbnb reservations showing tax amounts in my Tax Detail Report are exceptions:

• One was booked in January 2026, before Airbnb’s mandatory tax collection and remittance took effect on April 1, 2026.

• The other guest extended their stay directly with me, so I charged the card on file for the additional night and collected the applicable taxes myself.

I understand the importance of keeping OTA-remitted taxes separate from taxes the host must remit. I am not suggesting that these amounts be combined in a way that could cause hosts to remit the same taxes twice. However, separating them should not require classifying taxes as listing site fees or excluding the tax amounts from the Tax Detail Report entirely.

A possible solution would be for the Tax Detail Report to include all tax charges while adding a column such as “Remitted by OTA.” That column could show Airbnb, Vrbo, another applicable platform, or “No” when the host is responsible for remittance.

This would allow the report to show:

• The taxable revenue

• The actual tax charged to the guest

• The applicable tax type

• Who collected and remitted the tax

• Which amounts, if any, remain the host’s responsibility

This distinction would preserve the Tax Detail Report’s ability to prevent double remittance while also making it useful for jurisdictions that require hosts or property managers to report gross booking activity and identify the portion handled by a marketplace facilitator.

At present, checking “Include bookings with no tax charges” gives us only part of the necessary information. We can see the Airbnb reservations, but the tax columns contain zeros. We must still export the Listing Site Fees Report, identify the tax entries currently classified as guest channel fees, and combine the two reports outside OwnerRez.

That extra reconciliation work—and the fact that actual tax charges are being reported as listing site fees—is the issue behind my feature request. I would still like to request that OTA-collected taxes appear as taxes in the Tax Detail Report, with a clear designation identifying who remitted them.

Hi Susan,

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

The rates widget and the calendar widget use different display logic, but both take into consideration the rate adjustment surcharge if you are using one.  The rates widget shows it as a range.

The Rates Widget currently only displays rates that you enter directly on a property.  I set up a base rate with surcharges for my seasons with a % increase.  It would be great if the Rates widget could show the calculated rate for the season, the same as the Multiple Month Calendar does.  

Does it support tags?

Paul would you mind giving us all an update please. —Shelley @ The Victorian Inn 

Thanks everyone for weighing in on this over the years. 80 votes tells us there's real interest here, so we want to make sure it doesn't just quietly disappear.

Reading back through the original request, it sounds like the ask was simply to add "Google Business" as one of the listing-site options in the dropdown you use when manually recording where a guest review was posted - not a broader integration. That's a smaller, more specific ask than where this thread ended up drifting, which folded in a couple of different things:

1. Adding Google as a review-source option when manually logging a review in OwnerRez - this is what the original post was actually asking for.
2. Automated Google review import - pulling reviews from your Google Business Profile into OwnerRez automatically via API, rather than entering them by hand.

We're closing this thread. Separating them will let us track real demand for each rather than lumping them under one vote count. If #1 or #2 above is what you're after, please repost as its own dedicated request and we'll get it tracked properly.

Thanks for your patience on this one - sorry it sat without a clear answer for so long.

we have 18 listings connected to OwnerRez and we currently use manual payments where guests have to do a transfer into our banking account which is not easy for our international guests. I would appreciate a payment gateway that allows our guests to complete their payments online. None of the payment gateways currently integrated to OwnerRez are available in South Africa.

Just some advice from a new user I had claude code set up as much as possible I added multiple listings from airbnb vrbo plus whimstay booking google vacations…

a-lot of the manual stuff should be automated with mcp like messages from airbnb creating various settings basically anything that I need to go into ui i think it would be a game changer 

also your ui is very dated hard to find things

thanks appreciate the work happy to be a tester and guinea pig

Yes! Owners already pay the property taxes and as PMs we are tracking & submitting the lodging taxes for non-airBnB bookings, so this really skews our reporting and could significantly affect our accounting.