That doesn't make sense. So what you're saying whenever I do a purchase and I accept ToS it's not legal binding? So I could like.. return items after 10 years on Amazon?
A guest accepting Airbnb's Terms of Service is not the same as requiring a guest to accept a host's House Rules or sign the host's Rental Agreement.
As you can see from the following Airbnb support articles, even Airbnb recognizes that there may be additional agreements required by a host.
I'll refer to the following Airbnb support articles for more context here. This is a guest facing article:
Some Hosts ask guests to sign contracts or rental agreements. This is so the Host can legally enforce certain rules protecting themselves and their property.
You should be made aware of this requirement before you book. The Host must prominently disclose the actual terms in theirlisting description. If you have questions about the contract, you can discuss it with the Host. You’re not obliged to sign anything.
When they mention "listing description", we always recommend these requirements be added to your listing's House Rules. That is what the channel looks at if you suggest to them that a guest has failed to meet your requirements or broken one of your rules, to substantiate your claim. This area is the strictest enforcement, and the channels should allow you to cancel a reservation before arrival or during a stay for violating these.
As a Host, you can ask guests to sign a contract before staying at your place, but you must disclose the actual contract terms in your listing description.
And further down...
If you fail to disclose the actual terms of the contract prior to booking, a guest can decline to sign it after making a booking request and ask you to cancel the reservation for a full refund. Keep in mind, Airbnb can’t help enforce any special policies in your contract.
Just as Airbnb is expecting you to have yourself covered by adding your requirements and expectations to your listing (House Rules), if they cannot substantiate your claims and you need to hold this guest accountable outside of the channel, your signed Rental Agreement is a Legal Agreement that would hold up with law enforcement.
Simply making a purchase and agreeing to a channel's Terms of Service does not hold the guest as accountable as a legally binding Agreement between the two of you.
I agree. I'd love to see an OR guest communication phone app, allowing push notifications, that has all the threads from the various OTAs while also being connected to a text portal imbedded in an OR direct-booking page. If OR included the option for co-host communications over this, it might even circumvent VRBO's deficiencies in that realm, or perhaps even simplify/extend the co-hosting option across all API-connected OTAs.
I am using a Wix widget for direct bookings. I am working on triggers for a few messages. When I set the Conditions > listing site > is one of, I see the "My Property" checkbox, but the Wix widget also uses "xxxxx.filesusr.com" and so I see two additional checkboxes with labels related to the widget.
In order to trigger messages for Wix widget direct bookings, and not trigger duplicates, which of these 3 checkboxes do I select?
Hey there - did anyone ever offer any guidance or recommendations on this that were helpful to you?
Hi!
While we do hope other users are able to share their valuable feedback as well, I wanted to make you aware that we are working on improved year-end reports, as discussed over here:
PMv2 should include more robust year-end reporting, but it won't provide everything expected until you've gone a full year using PMv2, or have just recently started your account in OR and have been on v2 since your start date.
That doesn't make sense. So what you're saying whenever I do a purchase and I accept ToS it's not legal binding? So I could like.. return items after 10 years on Amazon?
If I add my listing on one platform, will it automatically appear on others, or do I need to manually add it on Airbnb, Booking.com, Tripadvisor, Expedia, etc.?\
Is it possible to quickly change photos on one platform or via OwnerRez and have them sync across all platforms? As I understand from this, it won't work withairbnb.At the moment, you can sync listing content from OwnerRez to other platforms, except Booking.com, which is in the works for an update soon.
Can I use Google Vacation Rentals (GVR) with my own hosting and domain if I have a WordPress plugin installed? I've read this, but isn't clear for me regarding my question.If you have a custom site, like WordPress (rather than an OwnerRez hosted site) you would select the Global Landing Page when you set up the GVR API: https://www.ownerrez.com/support/articles/google-vacation-rentals-setup-connecting
Feel free to write into Help@OwnerRez.com with set up questions & watch for an invitation to a free set up review Jump Start video screen share call.
Any updates on this? I'm hoping to have a LOT more direct bookings in 2025 and manually emailing guests that book through the website feels like a sloppy/clunky way to communicate. This thread is several years old at this point, so I'm hoping there are some updated advice/questions!
Hi, I'm new to property rental, and I have a few questions:
If I add my listing on one platform, will it automatically appear on others, or do I need to manually add it on Airbnb, Booking.com, Tripadvisor, Expedia, etc.?
Is it possible to quickly change photos on one platform or via OwnerRez and have them sync across all platforms? As I understand from this, it won't work with airbnb.
Can I use Google Vacation Rentals (GVR) with my own hosting and domain if I have a WordPress plugin installed? I've read this, but isn't clear for me regarding my question.
Any update on timing of a fully functional guest portal. Understand some revamp steps on booking cleanbup form, etc...the post in April here suggested a revamp of a guest portal targeted by end of 2024. Are we to expect this in weeks, months, quarters... Thanks in advance.
Generally speaking, when Damage Protection is enabled, it will be applied to all properties active in your account. There are some cases in which Damage Protection can be removed per property, but those are few and far between, and often can only be considered if the "property" in question is not truly a rental property. More info on that here:
BCANPOL is a booking-specific field code. This means that it should only ever pull in the Cancellation Policy that applied to that particular booking.
This is to say, yes, if your Airbnb guests are booking under the Firm policy that is active at the time they make their reservation, that is the policy that will be displayed when that field code is used.
If you're noticing any inconsistency or have any bookings using this field code that you had questions about, please write to us at help@ownerrez.com so that we can take a closer look. We can often provide screenshots and links that provide more detail, but contain some account specific information that we don't share here in the public forums.
Every Surcharge has property specific conditions that can be applied. You'd need to tell that Pet Fee Surcharge not to apply to a specific property in order to clear that error.
It looks like you've already gotten it sorted, but if you have further questions, please don't hesitate to reach out to us at help@ownerrez.com!
Though as you'll see in the note pinned on that Feature Request, PMv2 year end reporting won't help much for 2024 unless you've just started with OR and have been on PMv2 since your account was opened. Our recommendations in the meantime would be what Ken had previously suggested here:
Hello, I am trying to add a new property where pets wont be allowed. But my other property has pets allowed.
Now I am getting an error: Your pet fee surcharge is being applied to a Property where pets are forbidden. Either increase the property Max Pet value, or set the listing criteria to exclude Airbnb
I cannot find where to go and fix this. Surcharges section under pricing doesnt give an option to select which properties this surchage is applicable to. Can you help.
So if we have a different cancellation policy for all other listing sites but Firm on Airbnb.... In our legal agreements if we choose BCANPOLICY the booking cancellation policy will it pick the Airbnb firm policy for airbnb bookings?
How do I make sure the Damage Protection Coverages is not activated on my OR account across all properties as we collect a refundable security deposit. I am being charged $27. Thank you.
I've tried seasons, lengths of stays, about a dozen different ways of doing it and I'm getting close to giving up.
The thing that keeps me hunting is the clients claim that his previous manager could do it.
They want to allow Sat-Sat every week and Mon-Fri in some weeks but not all.He also wants the daily rate for the Mon-Fri to be higher than the Sat-Sat. He also wants the difference to vary, so not 25% lower throughout the year but 20% some weeks and 30% other weeks.It also need to be able to push out to Airbnb and Bookingdotcom.He's convinced that his last company did exactly this for him. So before I go back and tell him I can't do it I thought I'd try my luck with you helpful people. Any help will be gratefully received.
This wouldn't be configurable within rates, but you might be able to accomplish what you're looking for using Length of Stay (LOS) discounts with criteria that only apply the discount to certain days of the week for arrival and / or departure. Airbnb gets a bit particular when it comes to what discount criteria they'll allow though, and I don't believe they'll accept a LOS discount with specific days of the week applied. It may work for direct bookings and Vrbo though.
More info on LOS discounts here - https://www.ownerrez.com/support/articles/length-of-stay-discounts
Do you mean you're looking for tiered access so that some Team Access users in your account have access to guest communication for some properties but not others? Or are you looking to create Triggers specific to a certain property?
While tiered access for Team Access users it not yet available, it is something we're working toward on our dev roadmap.
If you're looking to create Triggers specific to only certain properties, you can add Conditions to your Triggers when you're creating them to tell them which property they should fire for, like so:
Today a guest cancelled their reservation on airbnb. The calendar is open on owner rez but not airbnb. Airbnb says it’s not their issue. I don’t see any issues on owner rez and have pushed several syncs to open my calendar. Anyone have advice?
If we've not answered your question here, please write to help@ownerrez.com with your specific use case and we'll be more than happy to investigate further!
While you can't enter $0 for the first payment, if the car rental is set up as a property in OR you can adjust the rules to not collect the first payment automatically. To do this, visit the Rules page for that property and click the Change button. You'll see an option to not charge the card when the booking is made, but keep it on file. You can also set it so that the booking does not auto cancel.
This is a bit of a workaround to the existing system parameters, but I think it would be the closest to what you're looking for. You would, of course, need to remember to go in and manually process the payment when you're ready to.
While we do not currently offer what you're looking for via automation, you should check if it's been suggested already! Use the link below to search our Feature Request forum. If it's not there, you can write this up as a suggestion so other clients can vote up your ideas for new and improved features in OwnerRez: https://www.ownerrez.com/forums/requests
Assuming your situation requires you to report the total bookings, including Airbnb, and then exempt/subtract the Airbnb bookings from the taxable amount.
One option -
You could run the Tax Detail report, check the taxability box and group the report by Listing Site (last drop down box).
This way all of the Airbnb bookings will be sectioned off. While you'll still have to add the Airbnb, Vrbo,etc. total lines to get the total bookings, the Airbnb amount to exempt will be right there in the same report so you aren't maneuvering multiple reports.
If you have a question more specific to your situation, please reach out to us at the HelpDesk for additional assistance!
It would be great to have the functionality to have guest communication emails set up specific to each property. I have different managers for different properties… thanks
