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The new update displays Requirements Met or Requirements Not Met for bookings.
Please add this to triggers.
For example, if an Airbnb guest is required to sign a rental agreement and provide a credit card for a security deposit, this currently requires two separate triggers, depending on which criteria is not met, and if both criteria are not met, our guests receive two messages.
With the new portal, a single reminder message is all that would be needed, regardless of whether the rental agreement was missing, the credit card was missing, or both, which could be handled by a single trigger of "Requirements Not Met."
Be able to adjust my monthly OwnerRez payment date to be a specific date of the month.
Currently, my account is automatically paid on the 16th of each month. I would like to change my permanent monthly automatic payment date to be the 1st of each month to better align with my business cash flow.
Here's my situation:
Currently OwnerRez doesn't allow us to change subscription billing dates, so OwnerRez is unable to update a statement cycle to bill on a different day of the month.
It's also not practical to cancel my OwnerRez account (which would disconnect channel integrations, cancel bookings in OwnerRez, cancel any scheduled payments and security deposits, and disable features such as triggers, hosted websites, widgets, and calendar imports) all to just restart my OwnerRez account on the first of the month, to align my billing date on my preferred day.
I am requesting a more simpler route to accomplish this - to simply allow users to select their preferred monthly payment date and then prorate charges accordingly as needed and make the one-time adjustment to shift the payment schedule.
Hello!
We wanted to know that we've released an update, so rate adjustment surcharges should be broken out in the charges tab again.
Bumping for visibility! Please vote if you would like all signable agreements/waivers to be in the req. met box! Thanks
I have secondary waivers/agreements that are sent by triggers based on property and criteria after the rental agreement is signed and an email is on file. They are very important waivers that allow access to amenities and without signing- no access. I would LOVE to be able to quickly see if those have been signed by the guest after they have been sent. It is so clunky having to go into the rental agreement tab and check then make a tag that tells me signed or not signed. A lot of extra time goes into that when it would be so easy to see it in the requirements.
Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.
Hi Meredith,
It's fairly easy to add the PM feature. You can do so by going to the Billing section of your account and turning the feature on by sliding the circle above it. Once you've turned it on, you can set up owners, expenses, etc. We have this support article that goes over setting it up: https://www.ownerrez.com/support/articles/property-management-setup-configuration
Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote.
Community feedback really helps us prioritize what to build next.
Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.
Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.
Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote.
Community feedback really helps us prioritize what to build next.
[This topic has been merged with another topic (Multi-language platform.). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (British flag and language option for guests)]
We would love this too! We just have 2 STR's that we're launching with OwnerRez but we also have a bed and breakfast, which has very limited tools for us. We would love OwnerRez' technology for our BNB! We would sign up immediately!
We have some customizations we'd like to add, and this request falls into items being considered there.
If you know anyone else who would find this beneficial, please share the URL with them so they can give it an upvote. Seeing the demand helps us determine what to prioritize next.
In the meantime, if you are not currently using BUFIXUP, the BULEASE and BUSECDEP links were not included in the recent My Stay update. Those are standalone forms that are not a part of the My Stay work.
Hello,
Please DO NOT display the property address for my condo listing. I provide detailed directions that are fool proff so that guests arrive to the correct condo. For example, our condo building is a L-shaped, 3-story structure.
The building has repeating condo numbers depending on which street they face.
For example, there are three condos that are #302, but with different street addresses. Same goes for 101, 102, 103. 201, 202, 203, 301, 302, and 303; with a total of 27 condos in the building.
My process in sharing clear & concise directions with the full address upon booking has prevented guests from getting lost in the building since 2019 and I do not want to change this process.
Publishing the full address in the portal will only confuse guests, which no one wants to happen
Thank you in advance your cooperation.
Shannon Garrett
Posh Hospitality LLC
Amazing news. I can't wait to get my home listed again with HVMB.
I don't know if this is an easier implementation or not, but it would be great if on the mobile version of OR we could highlight text and use translate. I can do this on my computer, but not on my iphone.
I would love to be included in the beta if possible. Thanks
Hello, Thank you for the update. We would like to be in the beta.
Wonderful that is a great update! Definitely please add me to the beta testing list.
Hello, everyone!
I'm here to provide you with an exciting update today. The Integration with Homes and Villas by Marriott Bonvoy is in the late stages of testing. We are fairly confident that we'll be able to open it up for beta by the end of the month! 🤞🏻That could change, but things are looking pretty good right now.
We have a list of all users that have expressed interest in beta testing in this thread. Once we're ready to get rolling with it, we will be reaching out to you by email to inform you of next steps.
Thanks for your patience as we work hard to build you the integration you've been waiting for. We appreciate you.
We need this developed further
We recently rolled out the first step of our new My Stay experience - giving guests one place to confirm their contact info, sign the Rental Agreement, authorize Security Deposits, and add Travel Insurance if they want it. Here's the overview!
But this is really just the foundation. We're building My Stay into a true one-stop hub for the guest journey. Here's a look at what's on the roadmap right now:
We don't have firm timelines or final designs yet, and some of these ideas may evolve as we build them out. But we wanted you to know where we're headed and that the current form is just step one. We'll keep sharing updates here as things progress. Let us know in the comments what you're most excited about!
In VRBO, when a booking is synced to your google calendar it will show 'day 1 of 5' for example. If this could be added into OwnerRez as a calendar export field I think this would be a good addition as it lets you see at a glance how long each guest has left in their stay.
It's a really interesting idea, A&T, and I don't disagree. Candidly, it's been extremely hard getting hotel OTAs to see us as hotel inventory, even where we already have an existing world-class partnership! (eg. Google, Expedia)
I just posted a request for this feature and I'm going to delete that one and add my request here. Seems like this is a much needed feature by a lot of us and I'd love to see this come to life asap.
thanks!
We have multiple properties that service both short term renters (vacation stays <7 days) and then mid-term furnished monthly stays. Right now, there's seemingly no way to set payment terms and/or easily track financial transactions for reservations that are multi-month stays such that payment due dates are at the 1st of each month, for example, and sends a reminder to the guest and then logs that payment as being due or paid via the OwnerRez financial reporting and the syncing that I'm doing with ZohoBooks. I'm pretty much only boxed in to the "down payment" and "2nd payment" settings for any given reservation, which don't really fit the model of mid-term monthly renters.
In summary, I'd love to see a way for payment terms and tracking to be more suitable for multi-month renters.
Thanks!
Hi Ryan,
A partnership agreement - or any other hoops - are no longer required for individual users as long as they meet these requirements
Please note that the Messaging API is only available through OAuth app, not with a Personal Access Token.
You create your Oauth app here: https://app.ownerrez.com/settings/api
And now we've gone further and made it possible for users to enable the messaging API themselves. When setting up the OAuth App, you should see the Types drop-down, where you can select which webhooks you'd like access to, and messaging is one of those options. Check that box, and you should have access to it:
If you haven't set up an OAuth App, we have this support article that goes over how to do that: https://www.ownerrez.com/support/articles/api-oauth-app
If it's already been set up, and you'd like access, go to Settings > Developer/API Settings > click into the OAuth App you created > click the Change button. From there, scroll to the Types drop-down and select the Message option.
If you can't check the boxes above and need to travel the partner path instead, let us know and we can refer you to the right team.
Thanks for that tip. That should work.
