Feature Requests

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Hey Haydar B,

This was a bug that should have been fixed about a week ago. If you're still running into the same problem, please write to the Support team at help@ownerrez.com so that we can take a closer look and see what's going on for you.

Agreed. Running the line item pivot report and sorting through is very cumbersome and tedious and leaves alot of error for missing add on items if not running the report daily since we have various booking lengths and booking windows. Please help with a simpler report. 

Please bump the request of Surcharge, discounts and Guest addons tag automation to the top of the development list! This is essential to ensuring our team can provide top tier service and that no guest requests/add ons are overlooked. Very cumbersome and time consuming to have to run and then sort through a very bulky report. 

It would be great to have an option to quickly apply check-in/check-out restrictions for all U.S. holidays with a single click, instead of having to manually create a season for each holiday. This would save time and streamline the process for owners.

Woohoo cool news!  Just knowing it's being worked on is excellent news :)

Great! Thanks for working on this!

Talks are underway with PriceLabs at this time. I'm afraid there's no ETA we can provide, as we're still very early on in the discussion. We will keep everyone informed here when updates become available.

Hey Renee,

Failed messages not showing a "failed" display in the inbox thread was a bug. Thanks for bringing this to our attention!

This should be working now, moving forward. 

I agree that the ability for OR to auto tag repeat guests would be a great addition. Any possibility of this?

Likewise, is there something that I'm missing in terms of OR recognizing repeat guests? This rarely seems to happen. 
See screenshot.

This guest record is identical, not even Daniel vs Dan.

I blocked guest info for privacy, but phone and address were entered identically as well. Everything matches exactly. 

 

Hi Kara,

If you haven't already, please write this up in an email to help@ownerrez.com

To the best of my knowledge, OwnerRez does the best it can to automatically merge guest records based on what information is available at the time of creation. We'd like to take a closer look and see why that didn't happen for your guest Dan there.

[This topic has been merged with another topic (Trigger For Exact Day of Week Trash Reminders).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Schedule channel messages)]

Hello!

You should be able to use the same trigger method outlined here for both email and channel messages:

https://www.ownerrez.com/support/articles/day-of-week-reminder

Day of the week triggers are definitely on our roadmap, but I do not have a solid ETA to provide at this time. The article linked above walks you through how to work around that for the time being.

If you have any trouble setting those up, please reach out to our Support team at help@ownerrez.com. They'd be more than willing to send you specific examples and detailed instructions.

Hi Haydar B,

We will not be going back to the old inbox, but we welcome your feedback!

It's not refreshing immediately to show the last sent message - This is actually a bug that we have a work card open to address. Thank you for brining this to our attention. Once we have a hotfix rolled out for this, those messages should automatically refresh.

For a new booking it does not have an easy option to select between channel or sms - This is because the new inbox works off of what message threads already exist. If no SMS thread has been created yet, the option will not be there to toggle to until you send your first SMS message to this user.

It only shows sms or channel messages, not email and system messages. - System Messages and triggered emails can be seen in the Activity Timeline in one click. Keep in mind that those are not inbound messages, so even if we fully supported emails within the new inbox at this time, those would not display in the "inbox" view.

I am closing this request as we do not intend to move back to the old inbox. If you'd like to make specific suggestions for the inbox as it stands today, feel free to write up individual Feature Requests for what you're suggesting!

This is great news!! Thanks. 

We are currently working on the new Vrbo API and custom cancellation policies will be available in that release, which is currently targeted for later this year.

Hi,

The difficulty here is that while some emails may return a status of opened, that is entirely dependent on the recipient's end. Some spam blockers prevent us from being able to see whether the email has been opened or not. There's no consistency there to rely on that would be a triggerable event every time. For this reason, I'm afraid this request must be declined. I will discuss this with our Support team to make sure that everyone understands this.

It looks like you're only sending the {BUFIXUP} field code to Airbnb guests via channel message. Have you considered including Vrbo on that channel message? Of course you can keep the email as well. We actually recommend email and channel messages configured for Vrbo bookings, as Vrbo also sends Expedia sourced bookings through their API. Expedia sourced bookings do not have integrated messaging, in which case, they'd only be able to receive email from you through OR.

I would suggest adding Vrbo to the trigger that fires {BUFIXUP} via channel message. Looks like you already have a line in there to tell your Airbnb guests that entering their real email will allow you to send hyperlinks, etc. 

You could (also, or instead) set up a follow up channel template / trigger to remind them to check their email X days prior to arrival for access codes and other sensitive info they need to receive.

For Guests that are very phone / app centric who view eMail like a 70's VCR, would like to be able to create a trigger (to myself) if the very important "Door Code" email (or others) have not been opened the day before their stay so I can start the process of getting hold of them through cell text or OTA.  This is for when I have a valid email from them signing the Rental Agreement, yet they don't read the triggered email templates sent to them either because they simply don't read them or provided a junk email to keep their main email clean.  Yes I could send all my pre-stay and door code emails through the Vrbo app, but the little OTA windows are clunky, email is so much cleaner for links, rich text, graphics, etc.  (I generally have not had a problem with guests not reading emails).  Therefore this particular guest did not have the door code to get in, standing around outside, wondering if they were at the right place. Fortunately I was available to make sure their check-in experience went smooth, we resolved over cell phone text. Need an alert a day or two before an arrival that select emails have never been opened so I can start the communication process to make sure their stay goes smoothly and the important nuances of the property are received.  Katie @ OwnerRez says there is no way to currently do this and to submit it for a vote.

Each time I click on an image that's sent through integrated sms, since it does not have a jpg extension, my phone or my computer tries to save it as a file. Then I need to edit the name to add a .jpg extension to view it as an image. Can you automatically add .jpg extensions so we don't have to mess with that?

I do not see any value in the new inbox.

It's not refreshing immediately to show the last sent message, you have to go out of the thread, then come back to see it.

For a new booking it does not have an easy option to select between channel or sms, 

It only shows sms or channel messages, not email and system messages.  

Each time I need to click on Activity Timeline, then click on full view to have a conversation through the good old inbox.

It takes me two extra clicks each time to view any message.

Hello!

We're currently in private beta testing right now for PM v2. I see you're still on v1.

Upgrading to v2 would address a portion of what you're requesting here. Fully remitted bookings on v2 will display to the PM when previewing statements, but they still do not display on the generated statements visible to the owners.

We do have plans for v2 to address more surrounding direct remittance bookings in the future.

This article discusses the upgrade process. 

https://www.ownerrez.com/support/articles/property-management-upgrade

Once you've had a chance to look that over, we've taken the liberty of making the upgrade access available to you within your account if you'd like to join the beta. You should see a blue banner across the top of your screen on the PM tab when logged in to OwnerRez with instructions for steps to upgrade. Feel free to upgrade as soon as you see fit!

https://app.ownerrez.com/management

Please remember that PMv2 upgrading is still in beta testing (it's already active for new users). Your feedback will be much appreciated as we continue to fine tune it for global release to all users.

Should you have any questions, comments or concerns about this feature, please write to help@ownerrez.com so that our Support team can assist.

Agreed. 

Portal access is FAR TOO LIMITED. 

Staff access is FAR TOO BROAD. 

We want our manager to be able to message clients, evaluate requests and make adjustments as needed. But we do not want them to set pricing, cancelation policies, etc. 

Using RemoteLock is easy to use and relatively cost effective. About 6 bucks per lock per month. Would prefer lock integration stay with lock experts versus OR. 

FYI, there are other options available.  For instance another company we partner with: Mastermind Tech does push a tag over to OwnerRez when an event happens.
https://www.ownerrez.com/support/articles/mastermind-tech#data-transmitted  

So if this is something important to you, to allow you to create automated messages from within OwnerRez, you might want to check them out as an option.

As Paul mentioned, the functionality for WYND to do this is built into our API that partners use, they just have to code their application to take advantage of the tagging endpoints.

Thank you for the suggestions! I recommend reaching out to WYND directly to express your interest in seeing an enhanced integration with OwnerRez. Any improvements to the integration would need to be implemented on their side, but we’d be more than happy to assist if their team has any technical questions along the way.

Agree!!  PLEASE make this happen, OwnerRez!  :)

Since this is now available for VRBO hosts. Will we have this feature through API?

Thank you but this step is a manual reconciliation. Vrbo sends hosts commission fees monthly. It takes a bit of a data massaging and it is manual. It would be great to have this information implemented in Owner Rez. That would save us hosts time reconciling. 

Hi Danielle,

From the Guest Record there is a link already there of any bookings, quotes, or inquiries associated to that record?

Let me show you where that is:

Partial Name Searches in the Contact Section - Watch Video

Hope this is helpful!  

-Steve

Currently I see that Ownerrez is integrated with WYND Sentry noise and smoke detectors.  However it only brings over the properties and nothing more.   This is a great service. It would be amazing if it could get the notification and auto send the guest a message to lower the noise or stop smoking.  Currently I have to type in an email after an incident in WTYND and it's very manual.

Thank you for your reply.

The search function still does not allow partial searches in either of these two options. I did finally figure out that you have to use the filter feature to do your search.

Having said that, the Contacts option only brings you to a list of your conversations. That would be a useful solution if there were a link to the reservation in there. Is it possible to get that added?

Although it still seems like common sense to allow partial name searches.

Thanks,

Danielle