Feature Requests

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HI Hannah,

OwnerRez has provided what you describe through the premium feature Rezzy AI

https://www.ownerrez.com/support/articles/rezzy-ai-responses

Rezzy can be configured to reply to every guest message, or only those that come in during a certain timeframe (after hours), and provide drafts the rest of the time.

Otherwise, triggers and templates can provide messaging to follow the arrival of after-hours inquiries, but not regular messages.

Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote.

Community feedback really helps us prioritize what to build next.

Would like to add Specific Vendors to their appropriate Properties. A way oto list under each property for quick reference

Rezzy just cost us a $5,000 booking.

A guest sent a pre-booking inquiry to see if we'd make an exception to allow their small Bichon to stay at our property. Normally, the property has no pets. Rezzy responded immediately, saying absolutely no pets are allowed, and shut the door on that one.

As a host, I'm totally happy to make exceptions on a case-by-case basis, and this could have been a very profitable booking for us. I've already tried to reach out to the guest and tell them we'd make an exception to allow their pet, but have had no response.

I've added directives to Rezzy now to not categorically decline pet requests, but to defer to the host. So far, my testing in the sandbox seems to indicate that this will work. However, what this really highlights is the bigger issue. I would like to be able to give Rezzy the directive to only respond in certain conditions and not respond at all if the situation doesn't match the condition I'm asking it to respond in. I've turned Rezzy on only to respond in off-hours for emergency situations. In that case, it's supposed to send them a paging portal where they can reach a host 24/7. The problem is Rezzy also overzealously responds to every other message a guest might offer during our off-hours, and in this case, lost us a booking. 

To be super clear, my request here is to provide an option in the directive to Rezzy to only respond if the guest message falls under a certain category. For example, if I'd like to be able to direct Rezzy: “Do not respond unless the guest message is about an emergency situation (such as a power failure, gas or plumbing leak, or a lockout). In which case, please provide the escalation details for them to reach out to contact a host immediately. In all other conditions, draft a response, but do not send it."

[This topic has been merged with another topic (PM - Automated Expenses). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Automatic Booking Expenses)]

Hi OwnerRez,

Hoping I could send in an automatic expense request -

We’d like the ability to create recurring booking expenses automatically for every reservation, without requiring a guest surcharge. Examples include welcome gift bags, inspection fees, owner gifts, linen replenishment, and standard consumables. The expense should automatically populate the booking and owner statement while remaining completely invisible to guests!

Curious if this is something that could be added to the expenses tab?

Thank you in advance!

Hannah McLaughlin

Hi OwnerRez Team,

I’m reaching out to see if there is currently a way to create an automatic response based on an inbound guest message, specifically for after-hours communication.

We’d love to set up a workflow where, if a current/in-house guest sends us an SMS through our OwnerRez number or a message through an integrated channel (Airbnb, Vrbo, etc.) outside of our office hours of 10:00 AM–4:00 PM, they automatically receive an after-hours response.

Ideally, the workflow would look something like this:

Inbound message from a current guest → Message received outside 10 AM–4 PM → Send after-hours auto-response

Our auto-response would let guests know that our office is currently closed, but if they are experiencing an urgent issue, they can reply with “URGENT” at the beginning of their message or call and leave a voicemail, which we periodically monitor during off-hours.

Having the ability to trigger an automatic response based on an incoming SMS or channel message would be incredibly helpful for urgent guest matters. It would immediately reassure guests that their message was received, give them clear instructions for reaching us in an emergency, and allow our team to maintain reasonable after-hours boundaries without sacrificing guest service.

Is there currently a way to accomplish this within OwnerRez that we may be overlooking? If not, is an inbound-message trigger or after-hours autoresponder something that is currently being considered for development?

We use OwnerRez heavily for our guest communication and would absolutely love to see this functionality added!

Thank you so much for your help and for continuing to make OwnerRez better for property managers like us.

Hannah
Salt & Shine Vacation Rentals

Hi Corey,

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

I understand the arguments for and against publicizing the renewal of security deposit holds that have expired. On the one hand, you are drawing unnecessary attention to a transaction that most guests don't notice. On the other, you explain what is happening to the ones who do notice. Hopefully, the forum community can weigh in and give us an idea of which side to lean towards. 

However, I must highlight one correction. Failed re-authorizations do already result in a notification to the guest - along with a demand for a new card.

Thanks!

Hi Bri - isn't this information already exposed to the OTAs and just needs to be surfaced to OR users? The photos pass their room id attributes over to the OTAs already, we just need to also be able to retreive it.

Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote.

Community feedback really helps us prioritize what to build next.

Same 😞 Wake me up when we have if/then/else conditional content capability for templates so we can cut down on the duplicates of duplicates of duplicate templates just to vary one or two items (pets, kids, seasonal items, etc.)

I got excited when I saw the release of "Snippets" today.

Then lost all excitement when I saw this isn't what Snippets is.

[This topic has been merged with another topic (Granular User Permissions for Department-Based Access). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Limited staff access excluding financial data and quoting capabilities)]

Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote. Community feedback really helps us prioritize what to build next.

As a workaround, once a block has been created, you can go to the nightly rate calendar and manually add a gap rule to it. To do this, go to Settings > Nightly Rates > select the property from the drop-down > navigate to the dates with the block. Click the check-out date of the block > select Set Rules > select Changeover from the drop-down. In the pop-up, select Gap Required and then click Update. Once that's been done, it shouldn't allow anyone to book an arrival on that day. You can do the same thing on the arrival date of the block to not allow any guests to select a departure on that date. We've also got this support article that goes over setting rules on the Nightly Rate calendar: https://www.ownerrez.com/support/articles/rates-calendar-rules

I think it would be useful to have staff access where staff/managers can have limited access that excludes financials, quoting, editing bookings etc but allows them to see and respond to messages in the integrated inbox.  That way you can have “co-hosts” within OR, where they are all already working anyway. So, owners would maintain control of quoting and financials, but the staff can help manage guest relations. Is this something that OR would possibly consider for the future?

I will attach an example of what showed up when I texted a quote recently, which definitely looks spammy for a business operating in the upper midwest.

I love this suggestion. We had to figure this out for when we share links to our website on Facebook, and I'm sure Ownerrez could do the same for linksto quotes.

Hi,

When entering an owner block, the gap night doesn't apply.  In other words, a renter can book immediately after the owner leaves or arrives.  We would like the gap night rule to apply to both bookings and blocks so we can create an accurate cleaning schedule.  Otherwise, the dates have to be changed manually.

Please consider this feature.

Thanks,

When a security deposit hold re-authorizes mid-stay or near release (because the guest's card issuer's hold window expires before OwnerRez's configured Released date), the account owner gets an automatic email notification — but the guest gets nothing. The guest has no idea a new authorization just hit their card, and the predictable result is a confused, frustrated guest reaching out asking why they've been "charged again," even though nothing about their reservation has changed.

This isn't a new observation. In the thread "Email notification when security deposit reauthorization fails" from 11 years ago, OwnerRez staff (Michelle J) acknowledged the gap directly: "We can't guarantee that reauthorizations will always work for this reason. I know that's frustrating. We've looked into different alternatives in the past but always come up short. We are considering adding an email notification that wi—" (reply cuts off there). That was 2015. It's 2026, and there is still no guest-facing notification for re-authorization — success or failure.

The request, in order of preference:

1. Automatically send guests a parallel notification whenever the account owner is notified of a re-authorization — no extra setup required. If the system already knows the event happened (it clearly does, since it emails the owner), the guest should be told too, framed appropriately (e.g., "this is a routine hold refresh, not a new charge").
2. At minimum, expose "Security Deposit Re-authorized" as a selectable status/event in the Triggers system, so hosts and PMs can build our own guest-facing message for it manually. This is a fallback, not a replacement for #1 — individual accounts shouldn't have to remember to configure this correctly for guests to be protected from confusion.

This becomes a bigger problem the more hosts scale into longer average stays and larger portfolios — the total span between hold placement and release grows, which increases the odds of hitting a re-auth. If you manage multiple properties or see more 7+ night stays, you've probably already run into this.

If you've dealt with this too, an upvote here helps get it prioritized.

When leaving anything under 5 stars on an Airbnb review, the system requires we select one of the "reason" tags. Unfortunately, none of the ones shown under House Rules or even Communication are accurate to my situation. If I were to enter the review directly on Airbnb, the tag options include a "Something else" option in all categories. PLEASE make that an option within OR as well, for all category tags.

OwnerRez quote pages currently generate very poor social media link previews when a quote URL is shared.

Posting a link to a quote looks spammy, scammy and not trustworthy:

Please add appropriate social-sharing metadata to quote pages, particularly Open Graph metadata and Twitter/X Card metadata.

The quote page should dynamically generate metadata based on the quote/property, including:

• og:title
• og:description
• og:image
• og:url
• og:type
• twitter:card
• twitter:title
• twitter:description
• twitter:image
• A meaningful HTML <title>
• A meaningful <meta name="description">

Suggested Content

For example, a quote for a property could generate something similar to:

Title:

Quote for Luna's Mountain Lodge | Cheers Away Getaways

Description:

Your vacation quote for Luna's Mountain Lodge — October 10–13, 2026.

Image:

The property's primary/listing image

The exact wording could obviously be determined by OwnerRez, but the important point is that the metadata should be specific to the property/quote rather than the generic OwnerRez domain.

Quote links are frequently sent to guests via text, email, Facebook Messenger, social media, etc. Modern messaging and social platforms use Open Graph metadata to generate link previews.

This would be a helpful mod.

Hey everyone! Until an official Model Context Protocol (MCP) server is released by OwnerRez, I’ve built an open-source OwnerRez MCP Server.

It connects OwnerRez directly to AI agents—like Claude Desktop, Cursor, Windsurf, VS Code, Cline, and Zed—allowing property managers and hosts to manage bookings, check in-house guests, inspect financials, and message guests using natural language.

🌐 Repository Link

👉 GitHub: github.com/buildwithmanag/ownerrez-mcp

🚀 Quickstart (Zero Clone / Zero Venv with uvx)

You can connect it to your favorite MCP client in less than 2 minutes using uv:

1. Get a Personal Access Token in OwnerRez under Settings → API → Personal Access Tokens.
2. Add this snippet to your client’s MCP config (e.g. claude_desktop_config.json, ~/.cursor/mcp.json, or .vscode/mcp.json):

jsonc{  "mcpServers": {    "ownerrez": {      "command": "uvx",      "args": [        "--from",        "git+https://github.com/buildwithmanag/ownerrez-mcp",        "ownerrez-mcp"      ],      "env": {        "OWNERREZ_USERNAME": "your_email@example.com",        "OWNERREZ_TOKEN": "your_personal_access_token"      }    }  }}

1. Restart your app, and the OwnerRez tools will be ready!

✨ Key Capabilities

• 🛋️ Who’s Staying Now (who_is_staying): Instantly see current in-house guests across all properties.
• 📅 Bookings & Stays (list_bookings, get_booking): Query active/canceled stays, check arrivals, and inspect booking details.
• 👥 Guest Lookup (find_guest): Search guests by name or email.
• 💳 Financial Readouts (list_quotes, list_payments, list_refunds, list_fees): View payments, quotes, and fee breakdowns.
• 💬 Guest Messaging (list_messages, send_message): Read guest threads and draft/send replies.
• 📥 Push Webhook Inbox (ownerrez-mcp webhook): Includes a lightweight local webhook receiver to capture incoming guest messages into a local inbox (list_open_messages).
• 🛡️ Safety / Read-Only Mode: Set OWNERREZ_READ_ONLY=1 to hard-block write operations (sending messages, modifying webhooks) while testing.

💡 Example Prompts to Try

• "Who is checking out today and at which properties?"
• "Who is currently staying at Peak-9 Place?"
• "Show me all guest payments for booking #18393490."
• "Draft a warm welcome and check-in message for the guest arriving tomorrow."
• "Show my unhandled guest messages from the webhook inbox."

Note: This is an open-source community project and is not officially affiliated with OwnerRez.

Oh awesome! That's great to hear. Thanks, Bri!

Thanks for that added detail, Alece! I see that our devs have already started a work card to see how we can go about fixing this properly. I'll mark this request as planned.

This would be very helpful!

This would be a useful feature. 

+1 for this feature. I use TouchStay for guidebooks and it would be really helpful to send the BXTOUCHSTAYLINK in response to a "where's the guidebook?" type of question from a guest.

Now Airbnb is removing super strict 60 and 30 policies, it would be great to be able to limit the booking window for specific properties on Airbnb channel only.

Currently, we can only limit either Airbnb channel for that account for all properties, or limit booking window for that specific property for all channels.
Under Property- channel rules, can we have the option to limit booking window by channel?