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Look the look and ease of the new Surcharge structure! However, the current setup does not allow for a surcharge that will apply a percentage to all rent+surcharges (like for a credit card processing fee, for example).
Even when that one is created using the old (now called "custom") surcharge structure, it does not work because the way positions function all the new style Surcharges are placed beneath the CC processing fee no matter what. This causes the CC processing fee we collect from guests significantly lower than it should be, as its applying only to rent alone.
Currently the only way to still accomplish this is to use the old style ("custom") surcharges for ALL surcharges.
Please add a means within the new style Surcharge structure to have a CC processing fee percentage apply to all rent+surcharges!
Quick update here.
After assessing our existing workload, this request was not able to be tackled in Q3. The Product team is monitoring the roadmap closely in hopes to get started on this before end of year. I can make no promises here, but do know that we are aware of the demand and are looking forward to getting this into development as soon as reasonably possible.
Your patience is appreciated.
[This topic has been merged with another topic (Owner stay reservations, not just blocks). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (owner stay days removed from occupancy calcs)]
Hey, Angelique!
We're actually planning to add this as part of an Owner Bookings feature we have planned for (hopefully) early to mid next year.
I'm going to merge your feature request over with the one relevant to the feature I just mentioned so that your vote can be included there.
Hey Jason,
This was an oversight in our logic when the new Standard Fees rolled out. We've opened a work card to get this addressed. I'll have our Support team follow up with you via email to keep you notified of the progress.
Thanks Bri! We look forward to stacking again!
Please reopen this feature request.
The latest LoS broke the ability to stack discount codes for VRBO.
Example, we have LOS for 7 and 28 nights.
We want to stack a 10% discount for bookings that arrive by X date on top of LOS.
This worked until last month when they changed the way you do discounts.
Per Chris too many people were making mistakes on discounts. That’s not a reason to not support stacking. That’s an education and operator issue.
Hey Jason,
This was an oversight in our logic when the new Standard Fees rolled out. We've opened a work card to get this addressed. I'll have our Support team follow up with you via email to keep you notified of the progress.
We currently are set up to auto reply every inquiry so that we do not get penalized in the unlikely event of missing the inquiry. We would like to be able to use Rezzy AI but it does not allow a reply due to the host being the most recent response. Can we make an exception to inquiries or find a way to allow Rezzy AI to reply even after the host has replied?
thanks
Right now it seems that for owner stays, either the dates are included as booked or as empty. I think that for owner stays, the dates should be removed from the equation so they don't count as either. For example, if the owner stayed for 5 days out of a month with 30 days, the real guest occupancy would be guest stays/25 days instead of out of 30. I don't think the owner stay should really count toward or against occupancy.
Shouldn't call it Inbox without email, I spent a while trying to figure out why emails were not showing. Unified Channel Chat or whatever much more accurate. Email inclusion cannot come soon enough.
Hello, all!
Avalara beta is underway. If you're interested in participating, please write our Support team via our Contact Us form with the subject line "Avalara Beta Interest" and we'll be happy to provide pricing and configuration details.
Add ability to disable/remove active tags with triggers based on conditions met as well as other tag values.
SIMPLE EXAMPLE: When a guest books we set 3 tags 1-DOC-NO 2-AGR-NO 3-DEP-NO
When the guest completes rental agreement we set 2-AGR-NO to 2-AGR-YES, same with DEPOSITS
When both AGR and DEP are completed then set 1-DOC-YES
1-DOC-YES means that guest has complete all required reservation steps.
The issue is that 1-DOC-NO is still active and can only be CLEARED manually.
This is just one example, however I can think of many ways I could use tags if I could I could set TAG-1 to turn off TAG-2 and TAG-3
It's a very simplistic idea however I realize it may not be that simple to program that ability.
Hi, this is a rather unique scenario, but possibly not that uncommon for others? I realize this is also two requests but happened in same situation and are interlinked, so lmk if I should request second feature request.
I just had a guest request a quote for 3 nights past our open calendar (we keep it open for 270 nights as our preference, but wedding folks often plan over a year in advance). They asked about discounts. I explained we offer a discount when booking 4+ nights, and the 4th night was also a weekday rate. She wanted me to send her both 3 and 4 night quotes to review. In a rather complicated way, I had to block off all the dates from 270 nights up to her booking and then change the settings in my calendar availability to supercede this date. In the past, I was able to go into VRBO and just "unblock" certain nights. It was literally one button and allowed me to open it, let the guest book, and then it was closed. Easy peasy. This was much more complicated.
On to the quotes: I first sent the 4 night quote and had the dates held for her for x days. Then when I wanted to send the 3 night quote, the dates were blocked off. So I had to go back in and release the dates for the 4 night quote, but in doing so, when she clicked on the See More Details link in the 4 night quote, there was no info as it showed the dates weren't available. The link only worked in the 3 night quote. I had thought she could just accept whichever one she preferred, but given these limitations, she will have to let me know and then I will have to manually manipulate the quotes accordingly. It's just a lot of work for something that should be kinda simple?
I don't mind sending two quotes, but if it's the same guest, it would be nice to have a way to send them Option A and Option B (ideally together in one email) and both are open/available and they can accept one or the other.
Thanks!
I am also looking to create a one night only discount. Currently, we offer a 50% discount on gap nights when available-- after the guest has booked. (I got this idea from OR's template suggestions so I am surprised it's not an option.) The way discounts are set up right now, you can only add a discount per stay or per night but for all nights. I'd like the system to allow me to create a discount of 50% off one night only based on the current rate of the night they want to add (i.e. our rates change from weekday to weekend, they may have booked over holiday rates, but want to add another night not on holiday rates, etc). Another wrench in this is that we also charge extra for additional guests and want to take that into account with the discount. I can create this manually, but worry about my math skills and human error! :)
Also, when I have added this in the past, I intentionally do not select it to be added to the rent because the guest wants to see the extra fee line itemed out, but it still adds it to the total rent when sending the guest the "change" email. It would be great if we could send a quote for that extra night that they can just accept and then it will add it right on to their total b/c what usually happens is the guest expresses interest in the offer, asks how much, I have to manually figure it out, then they think about it for weeks or months, and then after some time, ask me to add it and I have to search for that email, add it in again and then send them another email with the change. Perhaps there is a simpler way to do this?
Is there a way to add the review to the owner statement for that statement's booking?
Is this even possible for the future?
Although it is really good news to hear that this is actively being worked on, I believe that this is a feature that should be included in the property management module, which already comes at an extra charge. Including this feature into Rezzy AI means that property managers who want to use this simple {Property Management} feature will be obliged to pay yet another module (Rezzy AI) per property, which is really adding up now at this point. That's simply not acceptable imho.
[This topic has been merged with another topic (Trigger on Incoming Review Based on Criteria). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Review Received Marker so emails no longer go out asking for it)]
This week's release included some awesome enhancements to the Tasks feature available with Rezzy AI!
We've added the ability to assign tasks to team members, expanded task resolution options beyond just complete/ignore, and implemented a notification system for task status changes.
The Tasks grid now shows assigned team members, related properties, and includes filters for assignment and resolution status. Team members can be assigned individually or in bulk, with a clearer resolution process that includes optional notes.
If you're already in the Rezzy AI beta, this is now accessible to you. More info can be found here - https://www.ownerrez.com/support/articles/rezzy-ai-tasks
Please note that while reporting was mentioned in this request, that is not a part of v1 of this feature. I would suggest creating a new Feature Request specifically for reporting if you still feel this would be beneficial to you so that we can weigh in on that in a follow up iteration.
have you tried to do a channel adjustment? such as, increase rate only or rate + Surcharges by a certain % on vrbo channel to cover your processing fees?
This convo has seemingly gone off the rails. Everyone's business model and structure is different. Let's circle back to the point of this feature request: Regardless of anyone's particular appraoch, a native price comparison widget for hosted or integrated websites would be a beneficial feature for those who would like to utilize it.
We are not a fan of the new changes! It is not as easy to text a guest. Before you would click "Conversation" tab, you would see past communications with the guest and could easily write a text message and pick the correct phone number. press send and DONE. Now you have to go to "inbox", Compose, Type in the guest name, and it formates to a email automatically so you have to figure out how to switch to the SMS and it doesn't pop up with the different phone number options for the guest. Also the history activity is harder to glance at to see past messages. I have not found a Pro to the changes yet but as always OwnerRez tries hard with updates with any luck they will get enough complaints on this to prioritize. Please see the video we sent to support.
That said, if Airbnb is “marginally useful” at best in your experience, it begs the question: why continue relying on them? Many hosts use Airbnb strategically — as a visibility tool or for price steering. If guests are consistently “unhappy,” sometimes it has less to do with Airbnb itself and more with how the experience is managed. A little proactive relationship-building goes a long way: calling guests before arrival, setting expectations clearly, and making them feel welcomed often reduces the chance of them “gaming the system.” A strong guest experience attracts better behavior and repeat business.
Balking at $150.00 for a damage policy is all relevant. Safely has cheaper policies with less coverage, $150 is for $25,000 damage. Their $10,000 in damage is like $95.00 and I am sure they have smaller policies for smaller properties. Our properties range from 1.5m to 10m in value so we go with $25,000 in damage, 1m/1m liability/structure.
I never said that I was relying on them. I do not. I am A SH and I have hundreds of 5-star reviews across all popular platforms. Guests being unhappy does not mean they are indeed unhappy. What I mean is that Airbnb guests tend to act unhappy and come up with nitpicky stuff to extract refunds because Airbnb has trained them to act that way - refunding 30% for just a phone call alleging something is wrong, most of the time requiring no proof from the guest and just taking their word for it. Not my experience necessarily (as I have very few Airbnb bookings), but other hosts whom I know personally. Some hosts I know even refuse to list on Airbnb altogether because it is more trouble than it is worth to them. In my market, there are 1M + properties, but not the norm. I am sure there are a few 10M ones, but they are exceptions, not the rule. Different clientele. the $150 was just an example of the price sensitivity of my local market. As mentioned above, some travelers are fed up with "extra fees" and are going back to hotels. Now, Airbnb will "hide" commission in the rate, but the out-the-door price is still not palatable to many nowadays. Middle-class / lower middle-class travelers do not have much extra money to pay extra, nor the desire to.
Most private owners actually have more margin to work with than you suggest. Owners who self-manage typically retain an extra 30–50% of revenue compared to those paying a professional property manager. In Colorado, for example, it’s standard for management fees to run 30–50% of lodging revenue.
Regarding the Super Bowl — while I agree nobody books directly “because of” a TV commercial, in our market it has a ripple effect. Super Bowl weekend is consistently one of the busiest booking times of the year because friends and families are gathered together, and the conversation naturally shifts to planning spring break or a ski trip. We see a measurable spike in reservations during that week, and national marketing helps drive that.
On the regulatory side, I’d strongly encourage you to get involved with a local advocacy group. Short-term rentals are under pressure in many destinations, including ours. We operate in the second most dense STR market in the U.S., and local governments here have capped or outright banned STR growth in many areas. There is even a stated objective to reduce the overall number of STRs by as much as 30% in order to limit tourism — despite the fact that tourism is the only real driver of local employment. We’re not unique in this; Hawaii and Barcelona are going through the same thing. For property managers, every time a property sells, it risks being lost as a vacation rental permanently. Our business has zero opportunity for growth, and we have had no choice but to cut staffing. Not to mention we now have to pay $800 per bedroom per year for our permits and 4x the sewer cost due to STR's generating more waste. A six bedroom permit cost $6000 a year now in Breckenridge and Aspen is proposing $5000 per bedroom per year. https://coloradohardmoney.com/one-colorado-city-proposes-5k-room-in-short-term-rental-fees/. You have to assume your local town council is watching to see if they can use this as a revenue stream as well.
This is why lobbying matters. It’s not just about “illegal vs legal markets,” it’s about preserving our ability to operate where STRs are legal but under threat. For every direct booking we take, we make a contribution to COSTRA (Colorado Short-Term Rental Alliance) to help with that effort.
Here are a couple of relevant resources:
That said, if Airbnb is “marginally useful” at best in your experience, it begs the question: why continue relying on them? Many hosts use Airbnb strategically — as a visibility tool or for price steering. If guests are consistently “unhappy,” sometimes it has less to do with Airbnb itself and more with how the experience is managed. A little proactive relationship-building goes a long way: calling guests before arrival, setting expectations clearly, and making them feel welcomed often reduces the chance of them “gaming the system.” A strong guest experience attracts better behavior and repeat business.
Balking at $150.00 for a damage policy is all relevant. Safely has cheaper policies with less coverage, $150 is for $25,000 damage. Their $10,000 in damage is like $95.00 and I am sure they have smaller policies for smaller properties. Our properties range from 1.5m to 10m in value so we go with $25,000 in damage, 1m/1m liability/structure.
Adding to this
The partial year view of the calendar is the worst. Owners are looking to see what their fy rev is and it changed every month as prior months roll off.
Having a portal that's useful to owners would be incredibly helpful. I get complaints and confusion regarding this dashboard every month.
As of now, OwnerRez does not currently have a built-in configuration option to hide previous year's information from the Owner Portal. The owner portal dashboard displays historical booking data and earnings information without date range restrictions that can be updated. This would be very useful and helpful when owners are looking for current year displays only!
. do your W2 employees get paid time off.. yes.. do they call in sick.. yes.. etc..etc..
Most private owners do not have employees, let alone W2 employees. And most do not cater to private plane clientele that does not care about out-of-the-door rental cost. In the market where my properties are, people are already turning to hotels because they are finding "extra fees" to be excessive. Mind you, most hosts only have a cleaning fee; all the other "extra fees" are what platforms add, plus local taxes. Of course, now Airbnb shifts to owner-only commission, but that is just a cosmetic update that does not change the out-of-the-door cost to the traveler. In my market, most travelers will balk at $150 damage protection cost on top of everything else. Your reality is not the absolute majority of the hosts' reality. In my personal experience, I find Airbnb marginally useful - to get anything out of them is an uphill battle because you have to interact with overseas hourly employees who just tend to read or copy/paste some canned script. I am puzzled about the Super Bowl commercial reference - I am not aware of anyone booking a property because of the Super Bowl ad. Also, I am not sure what lobbying is needed. Maybe in some markets where "Airbnbs" are illegal. In my tourist market, Vacation rentals are legal and a main driver of the local economy and employment. I would be perfectly happy if Airbnb ceased to exist - they have distorted the rental markets and facilitated the creation of entitled, never-satisfied, messy, "rules don't apply to me" type of guests who know how to "game" the Airbnb system.
Hi Yavuz, just wanted to circle back on the question a couple of others have asked. If you can share what mirror PMS you are using and any tips it would be greatly appreciated!
Hi, everyone!
We spoke with our contacts at Airbnb who have assured us that this Airbnb feature is limited to a small number of non-API connected hosts.
The article referenced in the initial post here is nearly a year old, and it should also be noted that the article makes no mention of September 30th for a start date. https://www.airbnb.com/help/article/3764
If you are an API connected host with OwnerRez and received an email from Airbnb regarding this, please forward that to us, ensuring we can see the email address Airbnb sent it from and the entire message you received. Please also include your Airbnb Host ID.
Thank you for requesting this and for all the thinking behind your request.
