Feature Requests

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Something like this would take months if not a year to implement. 

Although I'm hopeful 

Thanks for submitting this request, Michael!

Feel free to share this with likeminded users who would be willing to give it an upvote if they'd also find this beneficial.

Could have used Sms version yesterday, the internet was down in my area and It would have been great to be able send the guests a notification that it was area wide and not an issue I could take care of.

We also get floods here, not often, but does happen, and it would be too time consuming to try to reach everyone individually in an emergency.

Broadcast, email and text would be very beneficial for us. 

It probably does refresh eventually, but when you write a reply and it sits on a screen for 5 seconds marked "Queued" -- you tend to force refresh to see if it was sent or not. Auto-refresh doesn't seem to refresh fast enough (for me).

(this request was posted here after I ran it by help@ownerrez.com)

Funny thing... I posted this here at the request of help@ownerrez.com :)

Hey Michael,

This sounds like a potential bug report. If you could write this up to help@ownerrez.com, our Helpdesk team will gladly investigate and see what we can improve on here.

Hey Michael,

Thanks for submitting this request!

I'm curious though, is it that a new message received in the inbox is not automatically refreshing the view for you? If that's the case, we'd like to investigate that further. I believe it should be auto refreshing. We can have our escalation teams look into this to see what's going on.

Please write an email to help@ownerrez.com so that our Helpdesk team can take a closer look. Screenshots and links are always helpful!

[This topic has been merged with another topic (Discount by Tag Criteria).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Expand options for handling discounts)]

Please Integrate with Xero accounting.

Great software and a second option would be great. 

So what is the status, then, of the progress announced by Bri on April 21 of this year?

Thanks for this request, Megan! Feel free to share this post with likeminded users who would be willing to give it an upvote if they'd also find this beneficial.

Stacy - The Booking Detail report includes the Average Daily Rate and Average Daily Gross. Individual nightly rates are not yet available.

https://app.ownerrez.com/reports/bookingdetail

This would be great! Please share this to the Unofficial Ownerrez Facebook group to get more votes!

I run my vacation homes overseas, Bora Bora to be specific. So I naturally get many international guest 96% of my business comes from OTA's and it would be nice to have messages sent to my guest in their native language. I think the best way around this would be to initiate a trigger based on the guest country code. Guest full phone numbers is data point that is shared to us by almost all major OTA's. 

I would add to this, geographic features & landmarks, national parks, rivers & lakes. Visitors to our property are coming for Antietam Battlefield, primarily, then to visit family or attend a local event. 

Lots of good feature details from other.
It would also be helpful if guest can cancel booking within their cancellation window through this Feature.
Thank you
Sunny

Currently, OwnerRez only allows for a single static logo, which can lead to visibility issues when viewed in dark mode (especially in email templates, guest portals, or hosted websites). I’d like to request support for theme-aware logos, the ability to upload both a light-mode and a dark-mode version of the logo, or allow conditional display based on the user's device theme settings.

Why it matters:
Many guests use dark mode on their phones and email clients, and logos with darker elements (or transparent backgrounds) can become unreadable. Supporting dynamic logo switching would ensure a polished, professional brand experience across all devices and themes.

Possible implementation ideas:

• Let users upload two versions of the logo (light + dark).

• Or offer a toggle for logo background type (light, dark, transparent) to aid compatibility.

Thanks for considering this improvement!

Both. The default check-in time is 4pm and check-out time is 11am because you only allow for one time and this fits the majority of the year. We change those times to an hour different if we have a same day check out (so 5pm check-in and 10am check-out). And sometimes guests ask if they can check in an hour early (3pm) and we can grant that if it's available. 

Seeking a report to be developed for use of reviewing homeowner last logins, current permission settings and overall one stop shopping rather than clicking into each users set up individually to review.

We are currently onboarding to OR and just found this major problem. There needs to be a way of selecting what taxes apply to what item, especially surcharges. We have a lodging tax that is only applicable to rental fee or "required fees" for that stay.  We also provide a lot of add-on items which are not subject to lodging tax, but are subject to sales tax. There is no way doing this in OR, but almost all other PMS systems have this basic feature in order to stay compliant with local tax authorities. We could just mark it as non-taxable and pay the sales tax ourselves (without detailing it to the guest), but that is illegal not to disclose the sales tax being applied.

Still searching for creative work arounds until this feature can be added.

You definitely need to fix this wording issue.  I agree that the way it's worded now with the "X% of the total" could give guests the window to demand more of a refund than what they've paid.  We only charge a 50% deposit with the remaining balance due 30 days prior to arrival.  If they cancel before 60 days, they receive all but 3% of their deposit back, but the wording OR uses states they'll receive 97% of the total booking as refund if they cancel prior to 60 days before arrival.

We need to have the option of the cancellation policy saying X% of "WHAT'S BEEN PAID."  We do all our refunds manually, so I'm not concerned with the software doing the math.  But the wording definitely needs to be changed, or an option needs to be added that allows us to chose "WHAT'S BEEN PAID" rather than talking about the total. 

I'm willing to bet there are very few vacation rental owners who's sole refund policy kicks in only after the guests have paid the full amount, since full balances typically aren't due until 30 days or less before arrival, and very few of us most likely don't  offer refunds within 30 days of arrival anyway.

Ok this is good to know!

I recently looked into creating a zap for Schlage and it's not available. You could create a zap if you use the Remote lock integration though. 

Would be great to see those sooner than later. Anyone know of a work around potentially using zapier or something?

Is there a way to run a report yet that allows us to see the booked nightly rate vs average nightly rate?

The TAG automation was a great addition. Now, I want to be able to use those TAGS in the discount conditions to automatically apply discounts based on TAGs. We have a standard weekly discount. I would like to be able to give a returning guest an additional discount or a larger weekly discount. Also, if a guest is tagged as a PIA (Pain in the Ass), drop the discount or apply a lower discount.

Also, in Discounts, I would like to see the "Remove all other Discounts" option available under Automatic Discounts.

I can also see a application for this in Surcharges since we do not like to stack Surcharges.

Mike & Andree

MyGCR,

Can you tell me high level steps on how you created the payment schedule for 12 monthly payments?   Does it get reflected on the Quote?   I am doing MTRs and sometimes need to break the payments up to monthly for insurance companies who are paying the rent for their customers who had a fire/flood in their home.   Looking for a way to easily quote it showing the payment schedule as well as track it!    Thanks!

Hi Nat,

Sounds like you are doing exactly what we are doing.  We have one property that is owned by a family member that we are using to get our systems and processes in place before we ramp up and co-host for other owners.   We have already had to turn down owners b/c we aren't ready with our PMS/Financial systems.  Tried several different PMS and have landed on OwnerRez for now.  They seem to provide a lot of flexibilities in what is possible (which unfortunately comes with complexity) and they are the best we have found to support our MTR/STR hybrid strategy (although they lack on the MTR side like making it easy to collect rent monthly for a 5 month lease).

A couple questions for you.

1) Do you have a solution in OR for channel (vrbo, airbnb) payment processing fees/commission charges that the channel subtracts before sending the owner the payment?   I detailed this question out with screen shots in another forum post.  Would appreciate your input.   https://www.ownerrez.com/forums/go/80018

2) Do you have any other tips, tricks, gotchas you can call out using OR and QuickBooks Online for  Co-hosting where the owner is paid directly by the guest/channel and we invoice the owner for our commission and out of pocket expenses?

Thanks!

Hi Shannon,

Thanks for submitting this request! I want to make sure that we understand the use case here.

Are you changing your check-out time based on if you have another booking arriving that day? Or are you granting an extra free hour if you don't have a turn and you'd like your Templates to reflect that?

While it sounds like what you're looking for is not something we can provide a workaround for at present, I would recommend sharing this request with likeminded users who would be willing to give it an upvote if they'd also find this beneficial.