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Does anyone use Burlington Bank (via Elavon) for processing credit cards? We just stated using them for their varying interchange fees but so far every transaction has been 3.15%. I called Burlington Bank and they said it is likely because our payment gateway provider (authorize.net) is not inputting a check in and checkout date and therefore the transaction is not coded correctly. Has anyone had this experience and if so, were they able to get it fixed? Thanks in advance.
I recently started using Charge Automation and I’m just trying to smooth out the workflow.
My question is if I have rental agreement selected in properties then OR will try to collect a rental agreement then CA will try and collect another rental agreement.
I can get around this by selecting for no rental agreement in OR which then just allows CA to collect their one.
What I want to check is that if I deselect rental agreement in OR will I be interfering with the requirements for disclosing a rental agreement on Airbnb or Booking.com?
Is this the right thing to do or am I messing things up?
I am pulling together info for the bank and they want a report to show income. The Booking summary report data is what I want in a nice professional report type format. Any suggestions?
Hello!
I would like to create a quote for a certain price to send to a repeat guest. I would like to adjust the price to what we agreed on. Is there anyway to do that without using a discount code?
Thank you for your help!
Has any progress been made on conditionally showing the Pet Agreement custom fields/Pet Agreement? It's been quite some time, and it would be much cleaner to only ask for this info if it's necessary.
Hi Jude here from NM, a newbie to hosting. Lots of work! Ok my question is when I name my property on Owner Rez will this show up as the TITLE on all the other booking channels? Also I noticed in my area that several folks don't use 'instant book' does this mean they are just doing things manually? I want to book instantly and have no clue how to NOT do it? LOL I would believe it's a benefit for the guests as well, correct? Thanks!
I am also looking to create a one night only discount. Currently, we offer a 50% discount on gap nights when available-- after the guest has booked. (I got this idea from OR's template suggestions so I am surprised it's not an option.) The way discounts are set up right now, you can only add a discount per stay or per night but for all nights. I'd like the system to allow me to create a discount of 50% off one night only based on the current rate of the night they want to add (i.e. our rates change from weekday to weekend, they may have booked over holiday rates, but want to add another night not on holiday rates, etc). Another wrench in this is that we also charge extra for additional guests and want to take that into account with the discount. I can create this manually, but worry about my math skills and human error! :)
Also, when I have added this in the past, I intentionally do not select it to be added to the rent because the guests wants to see the extra fee line itemed out, but it still adds it to the total rent when sending the guest the "change" email. It would be great if we could send a quote for that extra night that they can just accept and then it will add it right on to their total b/c what usually happens is the guest expresses interest in the offer, asks how much, I have to manually figure it out, then they think about it for weeks or months, and then after some time, ask me to add it and I have to search for that email, add it in again and then send them another email with the change. Perhaps there is a simpler way to do this?
Hi All,
Can anyone point me to how I can create a changeover rule to ensure there is a one day gap after a booking, but not before?
I have a parent listing which includes 3 other listings. A block the day after is important to ensure we don't have three back-to-back checkins. However, the day before is rarely an issue since we don't typically have three units checking out on the same day when they are booked individually.
in summary, how can we set a cleaning gap the night after a booking, but not before?
Thank you!
An invite there shows that the email is already in use. Can you try logging in and see if you've already been added?
It was added, thank you very much!
An invite there shows that the email is already in use. Can you try logging in and see if you've already been added?
I would like to list on GoLightly. Would any of my fellow female hosts be kind enough to provide me with an invite code? Thanks! [solved, thank you!]
Hi Gary!
There isn't a field code that only shows the surcharges for a booking. However, if you need to show the surcharges in a template, you can use the {BCTAB} field code. This should insert a table into the template that displays the charges of the booking, including rent, surcharges, and taxes.
Please reach out to help@ownerrez.com if you have any questions!
Tim - The proper and easiest way to add an additional night for an Airbnb guest is to do this through the Airbnb Resolution Center. Either you or the guest can go into Airbnb and request a change in the reservation to add the additional night. You'll add the new dates and then have the opportunity to adjust the price. Airbnb will request payment from the guest.
Here is an Airbnb article I found on changing dates:
https://www.airbnb.com/help/article/1420
Shannon, THANK you for this! I was trying to figure this out myself and explain it to my partner Dave....now he gets it after looking at your tables. If we do not raise our rates appropriately (not just 15.5%), we eat the percentage that ABB plans to take from charging us for surcharges such as cleaning, etc. For those of us who have them deduct and pay taxes, that seems like it will also be part of their formula and therefore we will need to increase our rates by that % as well? Very sneaky! The amounts are, more or less, minimal, but that adds up over time. Glad you caught this and joined the thread.
For anyone else watching the thread:
I was confirmed by Orez today (after they also confirmed with ABB today) that any existing reservations made prior to the October deadline for arrival dates AFTER the deadline will remain on the percentages existing at the time of reservation: If someone books on October 15 for December 20-27 under the split model, that is how ABB will take their percentage, not under the new single model. I was relieved as we already have resy's for after that deadline and it would be so unprofessional to have to go back and ask those guests for more $ to cover our behinds or lose our profit. Ridiculous on all levels.
Whoa! I did not see this! Where did you find this?? I def have changed my policy after too many last minute cancellations this year and significant loss of income. My home is too large and our guests book too far out for us to have anything but the strictest cancellations (I'd prefer stricter than what Airbnb allows)!
I offer additional nights to upcoming guests at a percentage off. I've done this in the past by using an additional quote but it's always a hassle with cleaning fees, notifications, etc. What's the best way to add an extra night to an existing booking at a special price without going through the OTA's and kicking off notifications and adding cleaning fees?
Thanks
Tim
https://www.loom.com/share/66ae80f0e7574c508b02d7d4dc55207a
I followed this video and now I'm getting a PUSH FAILURE that says "Based on your pet fee of $345, the minimum nightly price you can charge is $345." See below for the email
My pet fee is $299 PER BOOKING does anyone know what I need to change to make this error go away??
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Is there a field code for total surcharges? I see rent, taxes, total of everything, but nothing for surcharges? Am I missing something. Also, Rezzi AI seems to say that a surchage field code does exist.
I have a Vrbo guest who booked my property back in June for dates in October. Payments were collected and are in the bank.
This past week, my credit card processor (Stripe) alerted me of a "suspected fraudulent payment" and added:
"If you believe this payment was made with a stolen credit card, you should issue a refund to avoid a dispute and the dispute fee."
I alerted the guest of the situation and asked for their driver's license, which they provided. I was told that they had to replace their credit card because of bad charges not made by them. Their replacement card is expected next week.
My question is, when the replacement card becomes available, what is the best way to refund on the old card and collect on the new card without canceling their Vrbo booking? Will Vrbo be flagged on my refund, and will anything be blocking me from collecting on the new card?
I'm sure this is a common issue, as I've had to replace a credit card every year or so due to charges I did not make.
crap this is going to mess up the RENT amount
currently direct bookings I pay credit card processing and airbnb bookings I pay the host fee etc
I pay my owners Rent less my commissions so if I add a rate adjustment owners will think they are getting more rent but actually that's me adjusting the rate to cover the host fees?
Now I'm going to have to back out the rate adjustment manually so that owners see the real RENT amount
Is there a way you can create a Rate Adjustment to %of Rent and Surcharges?
That way we as the host can account for it the way we want? I don't want to have to charge my owners the host fees you know what I mean
I am not happy about making it appear I am collecting a larger fee. If I provide a nightly discount I am also eating part of the AirBnB fee. I had the idea of not changing my rates, but what if I added a surcharge labelled "AirBnB booking fee" (or something similar) of 15.5%? Will that work? Thoughts?
The fine print is always fun:
- Airbnb collects an additional 2% service fee on all bookings of listings with a SuperStrict cancellation policy (under either fee option above).
Anyone knew about that? Those of us being "super strict" and expecting the guest to be insure their own vacation are charged a higher fee in this new "feature".
Sounds like Airbnb wants to take no risk and just act like a bank at this point. I am not even sure if I am on Strict or SuperStrict, it isn't clear.
Maybe contact Beyond and ask them to make sure that you (and everyone else in the same situation) are commissioned on the net amount sent to you by Air.
I reached out to Beyond and they said it depends on how OwnerRez presents the information to them via the API.
The fine print is always fun:
- Airbnb collects an additional 2% service fee on all bookings of listings with a SuperStrict cancellation policy (under either fee option above).
Anyone knew about that? Those of us being "super strict" and expecting the guest to be insure their own vacation are charged a higher fee in this new "feature".
Gotcha
Also: Why are we (users of PM software) being penalized with this new structure? If it is an effort on the part of ABB to streamline, why not apply it to all users?
Heard that it will be rolled out to all users in Dec.
Maybe contact Beyond and ask them to make sure that you (and everyone else in the same situation) are commissioned on the net amount sent to you by Air.
Are existing reservations that are either already made, or made before the October deadline, going to be affected by this fee structure change?
Also: Why are we (users of PM software) being penalized with this new structure? If it is an effort on the part of ABB to streamline, why not apply it to all users?
Per channel price adjustment, but not clear how it will affect the fee paid to PriceLabs or beyond since it inflates the rental amount.
Why would it affect pricelabs fee? I use PL, and it is per property per month, independent of booking amounts.
I use Beyond it their fees are based on a percentage of the booking calculation. I assumed PriceLabs did the same.
Per channel price adjustment, but not clear how it will affect the fee paid to PriceLabs or beyond since it inflates the rental amount.
Why would it affect pricelabs fee? I use PL, and it is per property per month, independent of booking amounts.
