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I followed this video and now I'm getting a PUSH FAILURE that says "Based on your pet fee of $345, the minimum nightly price you can charge is $345." See below for the email
My pet fee is $299 PER BOOKING does anyone know what I need to change to make this error go away??
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Is there a field code for total surcharges? I see rent, taxes, total of everything, but nothing for surcharges? Am I missing something. Also, Rezzi AI seems to say that a surchage field code does exist.
I have a Vrbo guest who booked my property back in June for dates in October. Payments were collected and are in the bank.
This past week, my credit card processor (Stripe) alerted me of a "suspected fraudulent payment" and added:
"If you believe this payment was made with a stolen credit card, you should issue a refund to avoid a dispute and the dispute fee."
I alerted the guest of the situation and asked for their driver's license, which they provided. I was told that they had to replace their credit card because of bad charges not made by them. Their replacement card is expected next week.
My question is, when the replacement card becomes available, what is the best way to refund on the old card and collect on the new card without canceling their Vrbo booking? Will Vrbo be flagged on my refund, and will anything be blocking me from collecting on the new card?
I'm sure this is a common issue, as I've had to replace a credit card every year or so due to charges I did not make.
crap this is going to mess up the RENT amount
currently direct bookings I pay credit card processing and airbnb bookings I pay the host fee etc
I pay my owners Rent less my commissions so if I add a rate adjustment owners will think they are getting more rent but actually that's me adjusting the rate to cover the host fees?
Now I'm going to have to back out the rate adjustment manually so that owners see the real RENT amount
Is there a way you can create a Rate Adjustment to %of Rent and Surcharges?
That way we as the host can account for it the way we want? I don't want to have to charge my owners the host fees you know what I mean
I am not happy about making it appear I am collecting a larger fee. If I provide a nightly discount I am also eating part of the AirBnB fee. I had the idea of not changing my rates, but what if I added a surcharge labelled "AirBnB booking fee" (or something similar) of 15.5%? Will that work? Thoughts?
The fine print is always fun:
- Airbnb collects an additional 2% service fee on all bookings of listings with a SuperStrict cancellation policy (under either fee option above).
Anyone knew about that? Those of us being "super strict" and expecting the guest to be insure their own vacation are charged a higher fee in this new "feature".
Sounds like Airbnb wants to take no risk and just act like a bank at this point. I am not even sure if I am on Strict or SuperStrict, it isn't clear.
Maybe contact Beyond and ask them to make sure that you (and everyone else in the same situation) are commissioned on the net amount sent to you by Air.
I reached out to Beyond and they said it depends on how OwnerRez presents the information to them via the API.
The fine print is always fun:
- Airbnb collects an additional 2% service fee on all bookings of listings with a SuperStrict cancellation policy (under either fee option above).
Anyone knew about that? Those of us being "super strict" and expecting the guest to be insure their own vacation are charged a higher fee in this new "feature".
Gotcha
Also: Why are we (users of PM software) being penalized with this new structure? If it is an effort on the part of ABB to streamline, why not apply it to all users?
Heard that it will be rolled out to all users in Dec.
Maybe contact Beyond and ask them to make sure that you (and everyone else in the same situation) are commissioned on the net amount sent to you by Air.
Are existing reservations that are either already made, or made before the October deadline, going to be affected by this fee structure change?
Also: Why are we (users of PM software) being penalized with this new structure? If it is an effort on the part of ABB to streamline, why not apply it to all users?
Per channel price adjustment, but not clear how it will affect the fee paid to PriceLabs or beyond since it inflates the rental amount.
Why would it affect pricelabs fee? I use PL, and it is per property per month, independent of booking amounts.
I use Beyond it their fees are based on a percentage of the booking calculation. I assumed PriceLabs did the same.
Per channel price adjustment, but not clear how it will affect the fee paid to PriceLabs or beyond since it inflates the rental amount.
Why would it affect pricelabs fee? I use PL, and it is per property per month, independent of booking amounts.
Open your legal agreement. Scroll down to Criteria. Select Listing Sites.
Hi Alison,
I did reply yesterday via your online form. Happy to help in any way I can, my contact details are on my website at www.pinelakecarnforth.co.uk.
Mark
Hi Mark
Nothing has come through via https://www.theoldworkshopmonktoncombe.co.uk/ so far. Could you try again please using the form on our contact page.
Many thanks
Alison
This is a blatant attempt to get the host to pay Airbnb rather than the guest. Our rates are going to look higher than everyone else's after we add the surcharge :(
Thank you for bringing this to our attention!
It does show up on Airbnb under the Entertainment section of Amenities.
I have requested our Property Field Quirks support article be updated to show that these 6 Sports & Adventure Activities show up as on-site amenities under Entertainment.
https://www.ownerrez.com/support/articles/channel-management-api-integrations-property-field-quirks
Hi Alison,
DM sent via your website.
Mark
I don't think so, because of changes in California law now all prices are usually displayed as "final price".
A $100+ fees listing was shown for $115
Now you will have to add 15% to your listing, so your $100 will still show as $115.
Thank you; where do you find this?
How are we going to be able to compete with non-PMS listings now? Airbnb first shows the listing price BEFORE fees and taxes. But with this change, our 'increased' price will be put next to a non-increased price from a listing with the old fee structure so we will ALWAYS look more expensive in comparison even if we aren't!!! Or am I not getting this?
Per channel price adjustment, but not clear how it will affect the fee paid to PriceLabs or beyond since it inflates the rental amount.
I would also like to figure out how to keep my direct pricing lower. I currently have one price through PriceLabs; now If I have to mark it up for ABB; how do we enable it to be lower for VRBO, direct bookings, and GOOGLE?
Hi Mark (@Mark G),
We are also in the UK and having problems with using OwnerRez/Stripe with tokenized setup. It was fine for some months and payments / security deposit holds all worked as expected, but it stopped suddenly and now each attempted payment fails with the error message Transaction failed with status: requires_action. OR help suggest that this is due to potential guests having pop-up blockers turned on so they don't see a 2DS authentication request, but it seems odd that payments worked fine for a while. I also tried booking and didn't see a 2DS request and don't have popup blockers. The only change we made to our OR account before it stopped working with Stripe was to integrate with Booking.com.
If you are in the UK and successfully using OR/Stripe might you consider having a private chat about your setup? DMs can't be sent on this forum but you can contact us via theoldworkshopmonktoncombe.co.uk if you would be willing.
Thanks for considering it
Alison
Not sure how many are already on the single service fee but it looks like Airbnb is forcing everyone to that methodology if you are API integrated. See here for details: https://www.airbnb.com/resources/hosting-homes/a/simplifying-airbnb-service-fees-746
Knowing that it is coming. what is everyone doing to handle it?
I don't yet see much discussion yet as I just received the email but interested to hear how everyone is going to handle it.
Is it best practice to set a higher price in pricelabs and then apply discounts to direct bookings, or to start with direct booking prices in pricelabs and then add surcharges to bookings that come from other channels, or some mix of these two strategies?
Also, how do you account for different platforms "take" when setting up discounts and surcharges. For example, if Platform A keeps 20% of guest payment and Platform B keeps 15% of guest's payment, do you adjust accordingly? If you do adjust, is it for the complete difference (charging 5% more on Platform B) or do you split it with the guest, so guests who book on Platform B pay less for the same reservation that would have cost them more on Platform A. (I do plan on making some personal adjustments based on ease of use and the politics of platforms.) Might anyone have some sort of cheat sheet showing how much of guest fees each platform keeps?
Thank you!
Items in Owner Rez from Location>Sports & Adventure Activities show up on my Airbnb listing under onsite Amenities: bowling alley, climbing wall, hockey rink, laser tag, mini golf, and skate ramp.
I recently received a couple 2-star reviews before catching this issue. I had assumed these would be passed to Airbnb as nearby attractions (if Airbnb had a field for that) since they are in the Location menu, but perhaps I was wrong...
Should I remove all attractions from the location page? Are they meant to show up as onsite amenities on Airbnb?
Did you try calling Lynnbrook? Perhaps you will get a better result than by email?
Their phone number is on their contact us page here:
https://www.lynnbrookgroup.com/contact/
Hope that helps!
