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Hi, Everyone!

I wanted to drop a note to let everyone know that the ability to disable and enable custom sources is now available. When you click the pencil icon next to the source to move into the editing page, you'll notice the Active checkbox. 

Thank you for the clarification 🙂

Hi Lanier Vacation!

We're starting to see more integrations that are including thermostats. 

You may want to check out Lynx to see if their solution might work for you.

1. from every place. can be from booking.com, vrbo etc. 

2. No. just like #1, GVR uses some version of logic/AI to choose what 1st photo will be. Vrbo made a couple of attempts to use "AI", got bad results (ex: bathroom photo being the lead photo), got big backlash, and rolled it back.. they may be doing it again. My listings show my lead photo on Vrbo.  YMMV

Hi Everyone! 

Does anyone know a way to have your "hero" photo show up on Google vacation rentals as the main (first) photo? I have found my properties on GVR, but didn't recognize them right away.  I have some hero photos which make the properties eye catching but on Google, one had a picture of the pool (which looks like everyone else's pool), one had a picture of the front of house, one had a picture of the kitchen (boring), has anyone else experienced this? 

Also - I noticed that VRBO had one of the properties, also showing without hero photo - maybe this has something to do with it?

I guess my questions are :

1. Does anyone know where does Google Vacation rental pull its info from? is it from my hosted website, directly from OR, maybe from one of the site like VRBO or Booking? OR... could it be A.I. deciding what photos to show ?

2. Has anyone found a way to make a certain photo stick to the first position on Google and VRBO - on everywhere for that matter ?

Thanks everyone -  I am a little new to all of this, so If anyone knows anything about this, or has any input...any advice would be greatly appreciated.

Thank you support community!!

Sherry

BlueMtnCabins, thanks for sharing. I have been settling on very similar language and at least recently, have had fewer concerns.

I have also had questions about OwnerRez being a valid platform and added a mention to the renter agreement template that OwnerRez is included on the airbnb / vrbo webpages that list preferred partners.

I ended up doing what Ken suggested and it worked out OK. The page is just bullet points and a heading so it was no big deal. Definitely not fancy but a fan page is just and informative page anyway.

requested, please upvote https://www.ownerrez.com/forums/requests/hosted-site-faq-page-with-schema-markup

You can look at my Airbnb listing to see how the rental agreement and deposit are mentioned. I almost never have it questioned. https://www.airbnb.com/rooms/9942129

12 what? months? properties? 

Did this ever happen?

It would be super nice to connect the owner rez ical to NEST and ecobee via IFTTT, for vacancy thermostat adjustments.

Property Availability Search widget is limited to 12 properties - is there a way to make that list all that are available within that search?

Dan,

Thanks for posting your thoughts. Those who have been here a while know that we are very passionate about the product, release a large number of updates (actively weekly updates with monthly product blog posts that summarize them), care about our community, and build a lot of internal tooling to connect with users.

I appreciate you writing up this list and the back-and-forth. I agree with pretty much all of it, and, frankly, most of it is well known internally, has been discussed, and some of it has been tasked/scheduled.

(PS. There's some great little QOL (quality of life) ones on your list too like being able to customize list columns.  Last year, we put out sticky sort and saved filters for lists, so that was a step in this direction, but being able to customize columns has been back-burned for a while.)

The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet.  It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on.  We have invested heavily in engineering - it's one of the largest teams in the company with 8 senior engineers.

Our burden is not just getting out new things but also circling back and maintaining the older things that tend to go stale or made need updates (ie. maintenance debt) over time.  We spend a lot of time in sysops, monitoring logs, watching for spikes, and adjusting features without users ever realizing what we're doing.  You mentioned that "OwnerRez seems to work without hiccups" which is what we are known for: fast speed, everything just works, not buggy.  That isn't magic.  That's the result of a lot of hard work behind the scenes to make the app feel and perform that way.

We're glad you're here, and thank you for contributing to the conversation.

Understood

Dan,

Thanks for posting your thoughts. Those who have been here a while know that we are very passionate about the product, release a large number of updates (actively weekly updates with monthly product blog posts that summarize them), care about our community, and build a lot of internal tooling to connect with users.

I appreciate you writing up this list and the back-and-forth. I agree with pretty much all of it, and, frankly, most of it is well known internally, has been discussed, and some of it has been tasked/scheduled.

(PS. There's some great little QOL (quality of life) ones on your list too like being able to customize list columns.  Last year, we put out sticky sort and saved filters for lists, so that was a step in this direction, but being able to customize columns has been back-burned for a while.)

The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet.  It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on.  We have invested heavily in engineering - it's one of the largest teams in the company with 8 senior engineers.

Our burden is not just getting out new things but also circling back and maintaining the older things that tend to go stale or made need updates (ie. maintenance debt) over time.  We spend a lot of time in sysops, monitoring logs, watching for spikes, and adjusting features without users ever realizing what we're doing.  You mentioned that "OwnerRez seems to work without hiccups" which is what we are known for: fast speed, everything just works, not buggy.  That isn't magic.  That's the result of a lot of hard work behind the scenes to make the app feel and perform that way.

We're glad you're here, and thank you for contributing to the conversation.

Here you go, levels of access update https://www.ownerrez.com/forums/requests/team-access?page=3#77570

 2) It's only an issue on desktop and a smaller screen such as a laptop. If you go to list view, the right side is cut off. I'm forced to scroll down to the bottom, then scroll right, then scroll back to the top. If we could hide or resize the columns that would fix it. Or just put a scroll bar at the top. I think this one bugs me the most because we use list view so frequently and seems like an easy fix

4) You're right it's subjective. Its a personal preference.

6) thanks for pointing that out.

7) Wifi locks (encode) consume batteries much quicker than zwave or zigbee so it's a real issue.

8) We need to have employees given permissions to respond to messages without having access to financials. Hopefully this will be in the update.

1)The unified inbox isn't truly unified. Texts and emails are still separated.  -  correct, OR is not an email app; maybe they can in the future? However, channel messages, texts are all in the inbox

2) Zero customization of the list view columns, and a scroll bar at the bottom of all places. Their doesn't seem to be any interest in fixing this surprisingly. - not sure what you mean - which columns? There may not be interest in fixing as few to no users ask for it?

3) Way too much navigation is required when setting up templates and triggers 

4) Way too much unnecessary clicking when navigating. - not sure what you mean - seems subjective

5) Setting up templates is time consuming - no ability to even copy.  - Windows or any OS copy/paste works, but ye, thes ability to copy would be nice 

6) Setting up templates - no ability to create a single template that works for all channel types. Rich text should just be optional for email. yes there is such ability. I use some of the the same templates for vrbo, airbnb and booking.com

7) Door locks integration is very limited. No ability to send low battery notifications. Schlage supports this so why isn't it implemented?? don't know, I use erentallock, battery lasts a year at least, will take your word for it

8) When setting up triggers, there is no way to set one up for X hours before arrival. Instead we are forced to create 2 templates for each channel type, total of 6. not sure what you mean. You can create one trigger and specify applicable channels (listing site)

9) On top of this, no ability to organize templates into folders. It's a hot mess.

10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.  not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion to purchase travel insurance, and mark those that did purchase insurance. 

11) No ability to have any meaningful levels of access for employees. edit: in development https://www.ownerrez.com/forums/requests/team-access I think I have seen this as "requested" feature - check the requests forum - might be in the works already. But currently, you can already have team members (that have limited access that can be by property, by owner (if you are a PM) w/different permissions  ; you can also give full staff or read-only staff access. 

 2) It's only an issue on desktop and a smaller screen such as a laptop. If you go to list view, the right side is cut off. I'm forced to scroll down to the bottom, then scroll right, then scroll back to the top. If we could hide or resize the columns that would fix it. Or just put a scroll bar at the top. I think this one bugs me the most because we use list view so frequently and seems like an easy fix that would have no negative effects. But I'm not a developer.

4) You're right it's subjective. Its a personal preference.

6) thanks for pointing that out.

7) Wifi locks (encode) consume batteries much quicker than zwave or zigbee so it's a real issue.

11) We need to have employees given permissions to respond to messages without having access to financials. Hopefully this will be in the update.

1)The unified inbox isn't truly unified. Texts and emails are still separated.  -  correct, OR is not an email app; maybe they can in the future? However, channel messages, texts are all in the inbox

2) Zero customization of the list view columns, and a scroll bar at the bottom of all places. Their doesn't seem to be any interest in fixing this surprisingly. - not sure what you mean - which columns? There may not be interest in fixing as few to no users ask for it?

3) Way too much navigation is required when setting up templates and triggers 

4) Way too much unnecessary clicking when navigating. - not sure what you mean - seems subjective

5) Setting up templates is time consuming - no ability to even copy.  - Windows or any OS copy/paste works, but ye, thes ability to copy would be nice 

6) Setting up templates - no ability to create a single template that works for all channel types. Rich text should just be optional for email. yes there is such ability. I use some of the the same templates for vrbo, airbnb and booking.com

7) Door locks integration is very limited. No ability to send low battery notifications. Schlage supports this so why isn't it implemented?? don't know, I use erentallock, battery lasts a year at least, will take your word for it

8) When setting up triggers, there is no way to set one up for X hours before arrival. Instead we are forced to create 2 templates for each channel type, total of 6. not sure what you mean. You can create one trigger and specify applicable channels (listing site)

9) On top of this, no ability to organize templates into folders. It's a hot mess.

10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.  not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion to purchase travel insurance, and mark those that did purchase insurance. 

11) No ability to have any meaningful levels of access for employees. edit: in development https://www.ownerrez.com/forums/requests/team-access I think I have seen this as "requested" feature - check the requests forum - might be in the works already. But currently, you can already have team members (that have limited access that can be by property, by owner (if you are a PM) w/different permissions  ; you can also give full staff or read-only staff access. 

simple. Send a payment link to the 1st one. She can make a partial payment for however much (you need to make sure that on Booking > Rules tab, the entire amount is not required). Then she can forward the link to the other two. Or, if you have emails of all three, just send them a link, and they can make their share of the payment. 

in the transaction tab there a few different ways to do this. But the way i would probably do it is go to the transaction tab in the reservation and hit request payment and send them each a link for the specified amounts that way you arent collecting and typing all that manually. 

We have 30 (plus or minus) Yale locks, all with the green zwave cartridge and about 10 Brivo hubs and 10 point central hubs that we need to liquidate and are willing to sell them for 33 cents on the dollar.  Message me at brianleetibbs@gmail.com if you are interested.

EDIT 3:

I'm Frustrated, there's so much that I wrongly assumed Ownerrez would be able to do.

Initially I was excited about OR because of it's responsive webapp, pretty good built in website options, the promise of a unified inbox once Api connected, and it's lists of features  (that turned out to be very rudimentary). 

I hope OR takes this message constructively as I want to continue to use this, however I'm not going to wait for years. As soon as what we're looking for comes along we'll switch, or maybe it's out there and we haven't found it. With AI speeding everything up I'm sure it won't be long. I probably wouldn't have made the switch if I'd known what I know now.

1)The unified inbox isn't truly unified. Texts and emails are still separated. 

2) Zero customization of the list view columns, and a scroll bar at the bottom of all places. Their doesn't seem to be any interest in fixing this surprisingly.

3) Way too much navigation is required when setting up templates and triggers

4) Way too much unnecessary clicking when navigating. 

5) Setting up templates is time consuming - no ability to even copy.

6) Setting up templates - no ability to create a single template that works for all channel types. Rich text should just be optional for email.

7) Door locks integration is very limited. No ability to send low battery notifications. Schlage supports this so why isn't it implemented??

8) When setting up triggers, there is no way to set one up for X hours before arrival. Instead we are forced to create 2 templates for each channel type, total of 6. 

9) On top of this, no ability to organize templates into folders. It's a hot mess.

10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.

11) No ability to have any meaningful levels of access for employees.

I could keep going but you can just look at the feature request list and see how long ago stuff has been requested and ignored. I suspect people gave up on voting for features because there doesn't seem to be much activity.

I know some of this is planned or in development, but how long does OR plan to take? I've seen many in the planning or development stages that were requested years ago.  By the time everything is dialed in, this software will be for the dinosaurs.

For now I feel like i need to stick with OR because of the weeks involved in set up. It's a hard pill to swallow that it won't work for us after investing so much time.

Maybe there is a plan to hire more development help? Because that's what appears to be needed. I would gladly pay more for a better product.

Hi Jill,

Give the steps outlined at the link below a try:

Social Share Image - Updates and Caching

If that doesn't do the trick, please write to us at help@ownerrez.com and we'll be happy to take a closer look for you!

You can accept 3 different payments....is there a problem?

Hi,

I'm curious if you received a response as I have the same issue. Any insight is appreciated. 🙏

Hi.  We have 3 people interested in renting one of our properties.  They want to know if they each can pay individually for their rental?  3 ladies all wanting their credit card perks for a 2-month rental.

Lady 1 pays 33.3% using her credit card

Lady 2 pays 33.3% using her credit card

Lady 3 pays 33.3% using her credit card

Hi there!

The Rate Calendar will always show the price coming from your default, season, or dynamic pricing partner. We don't apply any discounts or adjustments in the Rate Calendar.

If you had a 4 day discount, a weekly discount, and a monthly discount in your account, how would the system know which daily rate to display on the Rate Calendar? It couldn't because you'd need to know the number of days a guest will want to book at any point in time on any platform. And you may adjust the rate for each platform you send pricing to.

You can check out our different rate testers, which will help you see what a final price would be for different lengths of stay. Here is some additional information on those tools:

https://www.ownerrez.com/support/articles/rate-testing

Hi All,

How do I enable display of the final, discounted rates in the Owner Rez rate calendar (or other Owner Rez calendar), so that I can see a true overview of pricing and adjust accordingly.

There must be something simple I am missing, but I cannot figure out how to display the final discounted prices in Owner Rez's rate calendar. They just show up as the base rates, which come over from Wheelhouse. I can see the final rates fine in Airbnb's calendar, Owner Rez. This is fairly inconvenient as I then need to switch back and forth to see actual pricing in order to adjust rates appropriately (and have to continue to rely on the Airbnb app, which is a pain).

Thanks for your help! :-D

Paul,

2 suggestions:

1. I'd like to see everything related to guest communications in one place, communications, rental agreement sent/signed, triggered messages sent.  This would show me the total communications with the guest in one place.  Also, when a guest makes an instant booking, the rental agreement goes out to them, they sign it and the confirmation message goes out to them.  Until they communicate with me, they don't show up in the inbox at all.  I had a guest make a booking 15 months out and it took me a while to find them to make sure they wanted the booking in 2026, not 2025. I finally had to scroll through the calendar to find them to send them a message to confirm their dates were correct since nothing shows up in the inbox until one of us asks a question.

2. When you click on a guest in the inbox and it opens the messages, have it open on the most recent message, not the 1st message.  When you have a guest who likes to message you about everything, I really don't want to scroll all the way through everything to see their last message.

Thanks!

I did also reach out to them. It is going to come down to me trying out different things. Need to find out if my lock is also TTLock compatible. The gateway is. Will need to try when I get it.

Hi John!

We advise reaching out to RemoteLock support directly at support@remotelock.com to confirm the connection will work and assist with getting it set up on RemoteLock's side. We have found RemoteLock support to be easy to work with and they should be able to give you detailed guidance on the connection you're looking to make.