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I have an option for guests to select a discount if they pay via check instead of credit card. However, when they selected this option, it did not update the charges on the booking. Therefore, the email that it sent the guest had the wrong total amount. Do I just have to fix this manually?
simple. 1st, Unlink the booking from the channel; 2nd, change/move booking to update the new check-in/out dates; 3. I suggest "stick with current charges". 4. Edit charges and add a line with the amount for the extra night (before tax) above the tax lines. Save. 5. Go to Booking > Transactions tab. You will see that guest now has a balance for an extra night (plus tax). Here you can do one of the 2 things:
1) click on payments > request payment from guest (assuming you already have their real email because they provided it when they esigned the Rental agreement) > send
2) if you already have the guest's credit card number on file (for sec dep) AND the guest agreed to charge an extra night to the same card, do Payments > Collect payment (Run card).
Simplest way: Quotes> Create quote > add your recipient's email > send. They can book using that emailed quote. Keep in mind that if you want them to pay through that quote, you need to have at least 1 payment method established within OR.
Here is an article - easy to find in the support center by searching "direct bookings" https://www.ownerrez.com/support/articles/overview-setting-up-direct-bookings-from-start-to-finish-video
@Gina V: Wow, I'm not sure how I missed that when I was reading through! I'm glad I'm not the only one.
Yes, see my post above. Still waiting for the “forced” change as of right now. Very frustrating to be told it’s 10/27/25 and here 3 days later, still on split fee.
@Joe L - I know I've had issues with the Error tag getting stuck displaying, even though the error itself was corrected hours earlier. A couple nights' rest, computer restarts, and page refreshes seem to take care of it.
Anyone else having issues with not actually being switched over yet? I went through a lot of work over the last two days updating all our rates to avoid giving away too many bookings at a 15.5% discount (our situation precludes using the 15.5%-surcharge method OR recommends). Then I was testing our rates this morning, and it's still using the split-fee pricing structure. This despite Airbnb insisting on numerous emails that the single-fee pricing is live on our account. They recommended we reach out to OR Help to try to figure it out. How in the world could this be an OR issue?
Has anyone else gotten this error? I adjusted the additional percentage in the channel integration for Airbnb, but there is a sync error about the pet fee. On the Airbnb side, the Pet fee is lower than what this says, so I'm really confused. I try to adjust the pet fee up and down, but it seems to have no effect on this error.
Oh good idea!! Thanks for the help.
You can run the Booking Detail report and export it to an excel file. Then feed that file into Chatgpt and ask it to tell you how many bookings you get on the weekends vs weekdays.
Here is the prompt I used in Chatgpt:
Please analyze this excel file of bookings and tell me, 1. Looking at column E, how many bookings were booked on weekdays and how many are booked on weekends? 2. Looking at dates of stay, with column F showing the date of arrival and column G showing the date of departure, tell me how many dates of stay are weekdays vs weekends.
I went back and added a line number to the surcharge to see if it solves that problem. It should have been ranked last so it applied to everything above but it seems it didn't work. Using the Channel Tester the math makes sense now, with the exception of the Pet Fee. It doesn't seem to be applying it to that. Pet fee is in position 7 and airbnb surcharge is in position 10
Great, I will add my vote there.
Here's a Feature Request that a user started that appears to be a similar request. You can add your vote to this, if you haven't already!
https://www.ownerrez.com/forums/requests/automated-way-to-send-text-reports-by-email
I want to send a personal email a couple weeks before the anniversary of the guest's last reservation IF they have not already booked - no future reservations?
Does anyone do something like this? and would you be willing to share?
Did you ever find a better solution?
I just up-voted the feature request for relative dates in setting up seasons.
Can you think of a different creative way to solve this problem?
Holly - While you can set up a template to email the report, you would have to manually create the report, attach it to the email and send it manually.
The report you will run to get the information is the Bookings Summary or Detail Report:
I would like to send an email near the end of each month that shows a summary of my bookings for the following month. Is this possible using triggers/templates?
Thanks for the reply. I added it as an offline surcharge. Since most people use their phone. I needed to get a screenshot from the app. It does not help that the Airbnb help is not very clear and the Airbnb support staff equally do not really understand how all this works.
How do you do this “security deposits are permitted, they must be disclosed in the appropriate fee field”? This seems to be something OwnerRez needs to work with Airbnb, so their help matches how it works in practice or they are allowed to disclose the security deposit at checkout.
This is already configured and handled within OwnerRez. As long as you have your Security Deposit configured on your properties, and in your Airbnb API setting you have the option selected for OwnerRez Security Deposits, guests will be notified during checkout. You can see that in the image below:
After confirming that your Security Deposits are set up to be compliant, many hosts have found it helpful to share the following explanation when a guest or Airbnb team member has questions or concerns:
Suggested Message:
Thank you so much for sharing your concerns—I completely understand where you're coming from. You're right that Airbnb generally encourages keeping all payments on their platform.
However, as a Software-connected Host, Airbnb allows for external security deposit holds in certain cases. In my case, this is fully aligned with Airbnb’s policies. The deposit is clearly stated in my House Rules—visible before booking—and Airbnb also flags this during the booking process below the Price Details section of the "Confirm and pay" screen.
Completing both the Renter Agreement and Security Deposit is required to finalize a reservation. If either of these steps isn’t completed, the booking will need to be canceled, and any refund will be issued according to my Cancellation Policy.
For reference, Airbnb provides more detail in these articles:
🔗 Collecting fees outside of Airbnb
If a guest feels they weren’t clearly informed, you can guide them back to your Airbnb listing and have them walk through the booking steps again. On the first booking screen, just below the pricing details, it will show the security deposit requirement.
There is one other thing that can cause an issue, now & again, Airbnb occasionally does not properly update your account to show the "flag" when you connect from OwnerRez, which is what allows you to collect offline security deposits. If an Airbnb representative says you are not allowed to collect Security Deposits, share the above linked articles and ask the Airbnb rep to check if the "Offline Security Deposit flag" shows on your account, or not.
This flag is also what puts the label in the above photo, so if you see that then the flag should be correct.
So I've been waiting for this to impact our listings on AirBnB, but as of mid-afternoon EST on 10/28/25, I'm still seeing the split fee model on attempting to book my properties at checkout when clicking on 'Price Breakdown' (showing AirBnB Service Fees).
Is anyone else still awaiting this change to rollout as it's now 1 day after it was supposed to be implemented everywhere?
Looks like you did not apply 18.34% to rent AND fees. In your case cleaning. If you did than 18.34% of $1016.64 would be $186.45.
Here is the breakdown of what my first booking under this new fee came out to
Net Take Home: $998.79
Expected Amount: $1,016.64
Difference: $(17.85)
So somehow I am still off 1.66%, which is pretty close considering I didn't get the 3% back they were previously taking. Not sure where I need to adjust the math to make it right though. This doesn't even cover the taxes that airbnb is still collecting.
Hi Michael,
Limited Access is available now, but still allows for those Limited Access users to see booking financials for bookings at properties they have access to, for now.
We have a Feature Request here that I think aligns more closely with what you're looking for. Feel free to visit it and give it an upvote!
Hello
Is there a report I can pull to see how many bookings I get on the weekends vs weekdays? Im thinking about changing my availability time frame and want to see how many week night bookings I receive. Thanks!
Trying to figure out the math for this. Some say 15.5% and some say 18.34%, but I feel like the 18.34% calculation ignore the fact that we are already being charged 3%, which is essentially being increased to 15.5%. Is that not right?
Example:
Example: Current Price: $200 Host Fee (3%): $6 (3% of $206 is 6.18) Net payout: $194 (193.82)
We can apply a 14.79% increase just to keep the same payout:
New price: $229.58 (200*1.1479) Host Fee (15.5%): $35.58 Net payout: $194 - please apply the same compound math here as well. Don't forget to include cleaning and any other fees before taxes.
Did you account for a compound effect of all the fees when airbnb applies their 15.5%? In split fees in my case: 14.2% + 3%=17.2% (actually 3% becomes 3.1xxx%). In host base fees it is close to 18.5%. it is 1.3% higher, that is the percent airbnb raised their fees AND hided their fees by including it in one price. If you want to exclude the 3% then 18.5%-3%=15.5%. End result is the same and still 1.3% higher airbnb fee. Your options: 1. you take less payout 2. your customer pay a higher price and your listing is less competitive than those on split fee model 3. split the difference. Hope it helps.
I've gone round & round with how much to mark up & whether to mark up just the rent at a higher adjustment or use a lower adjustment and apply it to the rent and surcharges. I ended up adding 18.5% adjustment to rent and surcharges. If a guest questions me about the weird pet fee & cleaning charges on their breakdown, then I will explain it on a case-by-case basis.
Trying to figure out the math for this. Some say 15.5% and some say 18.34%, but I feel like the 18.34% calculation ignore the fact that we are already being charged 3%, which is essentially being increased to 15.5%. Is that not right?
Example:
Current Price: $200 Host Fee (3%): $6 Net payout: $194
We can apply a 14.79% increase just to keep the same payout:
New price: $229.58 (200*1.1479) Host Fee (15.5%): $35.58 Net payout: $194
You are welcome
I got it now. Airbnb has a specific rule that allows a minimum nightly rate depending on the cleaning fee. Thanks for helping out!
