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It's totally proper and typically a lot easier to book direct for any additional nights than to add them via Airbnb. The question was how to do that the easiest.
When you create a new quote for a direct booking for the additional night(s), you can go into the charges and adjust them there, deleting the fees you don't want to charge and adjusting any other fees you want to keep and adjust. The notifications you have triggered for direct bookings can be set to be different than for bookings via Airbnb and other OTAs.
Hi - I am trying to find out about DACK.
How is it ?
How much does it cost?
Do you recommend ?
thanks!
Sherry/Florida USA
Does anyone use the Igloohome lockbox? I'd like to use it for our car which won't always be parked at our house near the bridge.
I'm curious what the process is to ensure the lock gets updated with the codes and what happens if it's not near wifi/internet access - can it be remotely unlocked?
Would appreciate any info from real life users
Thanks!
Hi! I am interested in the same! Wondering if you have found a good solution that syncs with OR?
I have come across quite a few apps that look good but are separate from OR so would take quite a bit of data input/management to make the program successful.
I would greatly prefer (as I am sure you would) something more automatic/seamless with integration.
Let me know if you've had any luck!
Thank you! That worked.
Hmmm. When I just clicked on it, it brought up the support article:
https://www.ownerrez.com/support/articles/changing-the-charges-for-a-quote
You can also navigate to Help > Support Center on our website and type in "Change Charges" and find the same article.
If you have any problems with finding it, send us an email at help@ownerrez.com and we'll hook you up with the article from there!
You can export the Booking Summary report into Excel and then manipulate the data from there if you need to. You can print that report to a PDF, or create any needed graphs from the data in Excel.
I see that our team also answered this question on an email you sent. If you have any follow up questions, you can reply to that email!
We do not currently show any Pet Agreement custom fields. The methods described earlier still apply.
You can set up a trigger and template to fire off a separate Pet Agreement if the booking shows pets are included, by using a condition.
Hey Jude - Welcome to the wonderful world of hosting!
When you see the title on booking channels, that is coming from the property description Headline
If you're not using Instant book, you're using Request to Book, where every booking needs to be approved - permission to stay, if you will. Here's some additional information on the two, including where and how to set those options: https://www.ownerrez.com/support/articles/instant-book-vs-request-to-book
I don't believe there is an easy way to accomplish what you're trying to do. It sounds like you only want to block the combined listing after a checkout, but possibly want to still allow any of the 3 child listings to still book?
If that's the case, your best bet would be to manually block the combined listing when you receive a booking, and check the box to not block the other 3 properties.
For additional questions on this, feel free to reach out to our team directly at help@ownerrez.com.
Hi Mitchell,
If you believe the card they used to pay for their booking was legitimate, then you may not need to refund the payments already made.
To have them add a new credit card for the booking: https://www.ownerrez.com/support/articles/booking-collect-payments-manually#request-payment
You can also delete the current credit card: https://www.ownerrez.com/support/articles/booking-delete-guest-credit-card
Hello! Thank you for your reply. When I clicked on that link, it says it's not longer available.
Hey there!
You can create a quote and then change the charges to mirror what you've agreed to with the guest.
Here is a support article that will walk you through changing the charges on the quote:
https://www.ownerrez.com/support/articles/changing-the-charges-for-a-quote
If you need additional help with this, please reach out to our team at help@ownerrez.com
Does anyone use Burlington Bank (via Elavon) for processing credit cards? We just stated using them for their varying interchange fees but so far every transaction has been 3.15%. I called Burlington Bank and they said it is likely because our payment gateway provider (authorize.net) is not inputting a check in and checkout date and therefore the transaction is not coded correctly. Has anyone had this experience and if so, were they able to get it fixed? Thanks in advance.
I recently started using Charge Automation and I’m just trying to smooth out the workflow.
My question is if I have rental agreement selected in properties then OR will try to collect a rental agreement then CA will try and collect another rental agreement.
I can get around this by selecting for no rental agreement in OR which then just allows CA to collect their one.
What I want to check is that if I deselect rental agreement in OR will I be interfering with the requirements for disclosing a rental agreement on Airbnb or Booking.com?
Is this the right thing to do or am I messing things up?
I am pulling together info for the bank and they want a report to show income. The Booking summary report data is what I want in a nice professional report type format. Any suggestions?
Hello!
I would like to create a quote for a certain price to send to a repeat guest. I would like to adjust the price to what we agreed on. Is there anyway to do that without using a discount code?
Thank you for your help!
Has any progress been made on conditionally showing the Pet Agreement custom fields/Pet Agreement? It's been quite some time, and it would be much cleaner to only ask for this info if it's necessary.
Hi Jude here from NM, a newbie to hosting. Lots of work! Ok my question is when I name my property on Owner Rez will this show up as the TITLE on all the other booking channels? Also I noticed in my area that several folks don't use 'instant book' does this mean they are just doing things manually? I want to book instantly and have no clue how to NOT do it? LOL I would believe it's a benefit for the guests as well, correct? Thanks!
I am also looking to create a one night only discount. Currently, we offer a 50% discount on gap nights when available-- after the guest has booked. (I got this idea from OR's template suggestions so I am surprised it's not an option.) The way discounts are set up right now, you can only add a discount per stay or per night but for all nights. I'd like the system to allow me to create a discount of 50% off one night only based on the current rate of the night they want to add (i.e. our rates change from weekday to weekend, they may have booked over holiday rates, but want to add another night not on holiday rates, etc). Another wrench in this is that we also charge extra for additional guests and want to take that into account with the discount. I can create this manually, but worry about my math skills and human error! :)
Also, when I have added this in the past, I intentionally do not select it to be added to the rent because the guests wants to see the extra fee line itemed out, but it still adds it to the total rent when sending the guest the "change" email. It would be great if we could send a quote for that extra night that they can just accept and then it will add it right on to their total b/c what usually happens is the guest expresses interest in the offer, asks how much, I have to manually figure it out, then they think about it for weeks or months, and then after some time, ask me to add it and I have to search for that email, add it in again and then send them another email with the change. Perhaps there is a simpler way to do this?
Hi All,
Can anyone point me to how I can create a changeover rule to ensure there is a one day gap after a booking, but not before?
I have a parent listing which includes 3 other listings. A block the day after is important to ensure we don't have three back-to-back checkins. However, the day before is rarely an issue since we don't typically have three units checking out on the same day when they are booked individually.
in summary, how can we set a cleaning gap the night after a booking, but not before?
Thank you!
An invite there shows that the email is already in use. Can you try logging in and see if you've already been added?
It was added, thank you very much!
An invite there shows that the email is already in use. Can you try logging in and see if you've already been added?
I would like to list on GoLightly. Would any of my fellow female hosts be kind enough to provide me with an invite code? Thanks! [solved, thank you!]
Hi Gary!
There isn't a field code that only shows the surcharges for a booking. However, if you need to show the surcharges in a template, you can use the {BCTAB} field code. This should insert a table into the template that displays the charges of the booking, including rent, surcharges, and taxes.
Please reach out to help@ownerrez.com if you have any questions!
Tim - The proper and easiest way to add an additional night for an Airbnb guest is to do this through the Airbnb Resolution Center. Either you or the guest can go into Airbnb and request a change in the reservation to add the additional night. You'll add the new dates and then have the opportunity to adjust the price. Airbnb will request payment from the guest.
Here is an Airbnb article I found on changing dates:
https://www.airbnb.com/help/article/1420
Shannon, THANK you for this! I was trying to figure this out myself and explain it to my partner Dave....now he gets it after looking at your tables. If we do not raise our rates appropriately (not just 15.5%), we eat the percentage that ABB plans to take from charging us for surcharges such as cleaning, etc. For those of us who have them deduct and pay taxes, that seems like it will also be part of their formula and therefore we will need to increase our rates by that % as well? Very sneaky! The amounts are, more or less, minimal, but that adds up over time. Glad you caught this and joined the thread.
For anyone else watching the thread:
I was confirmed by Orez today (after they also confirmed with ABB today) that any existing reservations made prior to the October deadline for arrival dates AFTER the deadline will remain on the percentages existing at the time of reservation: If someone books on October 15 for December 20-27 under the split model, that is how ABB will take their percentage, not under the new single model. I was relieved as we already have resy's for after that deadline and it would be so unprofessional to have to go back and ask those guests for more $ to cover our behinds or lose our profit. Ridiculous on all levels.
Whoa! I did not see this! Where did you find this?? I def have changed my policy after too many last minute cancellations this year and significant loss of income. My home is too large and our guests book too far out for us to have anything but the strictest cancellations (I'd prefer stricter than what Airbnb allows)!
I offer additional nights to upcoming guests at a percentage off. I've done this in the past by using an additional quote but it's always a hassle with cleaning fees, notifications, etc. What's the best way to add an extra night to an existing booking at a special price without going through the OTA's and kicking off notifications and adding cleaning fees?
Thanks
Tim
