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My inbox says I don't have any channel templates, even tho I do...
I figured out, you have to create specific "guest" templates.
I don't know if there's a future update that will consolidate templates. I get lost sometimes between the different templates. I have the same information template (directions for example) that are SMS, Email, Channel - never mind within each of those if it's for a booking, guest or otherwise.
Edited to add:
You can't duplicate a template to a different type of subtype - I can't copy my directions from a booking template to a guest template.
Do you remember what triggered this? I have also had this happen.
Hi Michael,
This appears to be a duplicate of https://www.ownerrez.com/forums/general-help/checklists which was already responded to, and the discussion has been moved to your Feature Request where I can see you've also included the mention of using Tag Automations:
https://www.ownerrez.com/forums/requests/check-lists
Any further comments you have surrounding this topic should be made in that Feature Request thread linked above so that we can better keep track of your suggestions surrounding this topic!
Thanks so much. I'm closing this thread here for replies.
Currently when a new booking comes in i use the "notes"field to create a mini-checklist of everything i need to ask and badger the guest before check in.. A short list of like Did they fill in the security deposit? did they register with our HOA community yet? Did they fill in the Docusign lease agreement? are they bringing pets? etc etc.... it is an extensive list. Is there a way to have a "check list" automatically generated per booking per property, that i can just click to check off as things arrive? Bonus Points, if this could be AI Driven through triggers to automatically remind (aka badger) guests every 48 hours until they complete their tasks. Either feature suggestion or ways to make this work as-is today?
I am already using tag automation, however we can not setup multiple triggers from that. I need a very simple ability to say "send this email every day at 9am until this tag/task is removed". Right now your system will trigger ONCE on DAY1 and not RETRIGGER on days 2-99.
Hi David -
I see you also sent an email to our Helpdesk about this. Since we have more information there, we'll take a look and answer your question there!
Search and window resizing are things on the table for consideration. Thanks for those and your other feedback!
P.S. The templates in the Inbox were put back in place earlier this week. Some other template access tweaks are in the works.
Hi Michael - I replied to your feature request and so am going to close out this topic here.
For now you can use the excel template for importing but it's a PITA
Hi there
I have several LOS discounts and on my widgets on my website, once the dates etc are entered the correct discounts are shown ( in the details section) and applied
When i go to enter a booking in OR " Create booking" the rate comes in but no discount based on the LOS . I am new to this so I apologize in advance for the question but appreciate any help
Cheers
Dave
I am API integrated with Vrbo (don't have to use Channel Bridge), but my Booking Statement for January is showing blank -- no bookings -- even though we had Vrbo bookings. Something definitely seems to have gone awry on Vrbo's end. I've reached out to their integrated account support but have yet to hear back. I'll update here if I hear back with anything useful!
I just checked and it said I had no bookings, so I am guessing I am also having that issue.
OK thank you - I submitted a feature request.
I also realized I can set up multiple automations with various timeframes but having a single automation would be ideal.
Hello Cesar -
We are aware of an active issue with Channel Bridge for Vrbo, and our engineers are investigating. I saw your ticket into our helpdesk as well. We'll follow up with you there as soon as we have an update on this.
Hi Ed! You can set the max availability in the property rule settings as well as in the API Integrations settings. This should assist in setting the rule in those areas:
https://www.ownerrez.com/support/articles/property-availability-rules#booking-window
Hi Renee!
The Retry option is only meant to retry if the trigger was missed. Once the trigger is successful, it stops retrying.
We don't currently have a scheduled trigger that will check every day. You can suggest this as a Feature Request if you'd like. Here's a link to search our Feature Request forum. If it's not there, you can write your idea up so other users can upvote your idea. This is where many of our new and improved features in OwnerRez come from.
Bump! Can we get this on the calendar?
I'm bringing a new property online and want to restrict the available booking period to a month out until I can verify everything is working correctly. I've been looking for an hour now and cant find the variable. Can anyone help?
Hello
I created an automation to send me an SMS daily until arrival day. I'm not sure if that means send the SMS daily if it meets the requirements each day or send until it's successfully been sent to me.
What I'm wanting:
I would add another thing:
(4) Instead of (as well as?) providing a link to the Airbnb user profile in the right-hand panel of the inbox, it would be *much* more useful to have a link to the Airbnb booking. This would allow a quick link to do things like send/request money and double-check other information about the listing. Only rarely am I interested in the user's Airbnb profile, which in any case is easily accessible from the Airbnb booking. The opposite is not true -- you can't go from the Airbnb user profile to the Airbnb booking.
Hi Jennifer!
If you don't want the refund to go towards the rent so that it's separate on the owner statement, you could try adding a separate line item to the charges and select a category other than rent. From there, you should be able to insert the description and update the expense settings. If you'd like us to look at the booking, please email help@owenrrez.com with the ORB# so we can take a look
Hi Michael!
If the email template that's associated with the trigger is still active, this could be why you cannot disable the trigger. Try disabling the email template first, and then see if you can disable the trigger. This support article goes over how you can disable email templates: https://www.ownerrez.com/support/articles/email-templates#delete
If you'd like for us to look into your account, please email help@ownerrez.com
Hi all! We've been using Channel Bridge to import booking information for our listings for a couple of years with no issues, but suddenly this past week the report stopped recognizing any of our VRBO bookings for any of our properties. I've tried everything - including downloading the booking by VRBO confirmation code.
Anyone else encountering this issue? Or has anyone encountered it in the past and managed to solve it?
I cannot disable or delete a trigger due to historial messages. Not sure what to do here. I need some assistance.
I just came over from WebRezPro and used it for 15 years. I would not recommend going over to WRP, but I have to say, it sure was nice having someone pick up a phone (10 - 8 pm) every single time I had an issue. OR is 100x's better than WRP, but having a knowledgeable tech was fantastic. Just saying. (-;
What is the proper way to show a refund for a property issue?
ie. hottub quit working and we've agreed to a $500 refund. I don't want to show it as Rent -$500 because I want it to show separately on the PM Owner Statement -
What does it do better than hostaway? The app is so tiny it's hard to use, wouldn't be as bad if you could quickly link to individual monthly calendars.
I know about the small fee hostaway charges for direct bookings, and their inbox isn't the best. Haven't been able to try ownerrez new inbox because not yet API connected.
I really like that it's privately owned, other than that hoping someone can chime in that's used both and can share their experience .
EDIT:
I'm new here so I'm discovering things.
+1 for OR: Using Tag automations. This appears like it will come in really handy.
EDIT 2:
I've had some time to play around with Ownerrez and here are my takeaways.
Hostaway has a clean and modern feel to it, and a decent amount of customization but it pretty much ends there. So much glitchiness. I haven't noticed this at all in OR, it seems to work without any hiccups.
Reasons-
1) The Hostaway app is very glitchy. The calendar looks nice when it works. I usually need to completely close the app out and reopen for it to update.
2) Also, the Hostaway app is super limited. Most of the time I need to go to the native website to do anything.
3) One of the biggest selling points of OR is they use a web app, meaning you can do anything on a tablet or phone that you can do on a PC.
4) So far, OR seems to have more capability in general but I haven't tapped into all of it yet.
5) Add on's Pricing- for example Hostaway charges a whopping $8 per lock with smart lock integration. OR is half of that.
6) Subscription pricing is less for OR.
7) OR is privately owned. I won't go down this rabbit hole of private equity run companies.
8) Trigger capabilities in OR. I would like to see this improved on though as it has so much potential.
9) Customer support. It's true that Hostaway has quicker responses, however it ends there. I don't ever seem to get the answer i need or the problem solved.
10) In response to my own comment on being hard to see OR on a phone. I realized you can pinch zoom with a webapp haha. You can't on a regular app.
Hope this helps. I'm sure I'll learn more as I'm still new to Ownerrez.
The quality of the customer service responses from OwnerRez is outstanding. My question is usually thoroughly answered in the first reply.
Compare and contrast with just about every other organization out there, where you may get a quicker answer, but it's usually a canned response from the help files you've already gone through. For anything substantive, you have to play tiddlywinks with the person who doesn't know anything until finally getting bumped up to someone who might (or might not) know something.
Thank you Rex. I don't have any other tickets open. I'm just new to OwnerRez and wanted to know what to expect in regards to getting help when I need it.
Thanks for the timely response! If you're working on it, I can tolerate it.
But since you asked what else could be fixed:
(1) Ability to resize the panels
(2) When opening the inbox, the main panel should show the latest message, not a blank screen (maybe this is just my preference)
(3) Filtering is great (thank you!) but it would be nice to have a search function.
Thanks!
Hey Undercard,
Yes, you're exactly right - it needs to be there. And actually, that canned response button is there (in the new inbox) under the covers.
Right before release, we discovered an issue and yanked the bottom out to not create confusion. The engineering work to put it back is already under way, along with some stuff to make it better.
Apologies for the heartburn, but it'll be fixed extremely soon.
Anything else you see in the new inbox that is causing problems? We have a lot of feedback already, but never hurts to get more.
Thanks in advance! 🍺
-Paul
The new unified inbox looks pretty and includes some long-overdue functionality, but...
I can't figure out how to send canned message (i.e., templates) from the unified inbox.
Just now, when a guest asked for alternate directions, instead of doing it the old way by choosing "Use Template" and then choosing the one I want, I had to:
1. Go to Setting | Templates | Channel Templates
2. Find the message to use
3. Copy the message by hand
4. Paste the message into my reply to the guest by hand
5. Manually replace all the field codes
6. Send
This is not an improvement.
Am I doing something wrong?
