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I've never had to use SMS to get the POC signed, they always do it through the app. I send a few reminders, but they've always signed after getting those. That said, I agree we should still get the temporary phone number as well for situations like you mentioned.
The problem with not importing that temp Airbnb number is that the vast majority of guests do not see and respond to the triggered message going through Airbnb to sign the rental agreement when they book, so a second message has to be sent via SMS to get them to sign. If that number isn't imported, then we will have to go to the booking on Airbnb instead of OR and manually send them the message to sign the agreement.
@Eric Agreed that just not importing any # for Airbnb bookings feels like the v1.0 of the solve here.
Doing that for every single OR user could feel heavy-handed to those operating in areas where these temp numbers haven't/aren't rolling out, but maybe there's an easy solve for that hangup, too ¯\_(ツ)_/¯
I'm losing my processing fee for cleaning & admin fee, on VRBO, based on the limitations of the OwnerRez surcharge settings.
On my direct booking website, I have the ability to designate the line placement, which ensures that my processing fee captures the intended line items. I do not have this option for my VRBO bookings.
Please fix this!
Thanks, Tyler.
I agree, trying to tell guests to override a number they don't recognize on the form is not an acceptable way to move forward.
I can't imagine it's too terribly challenging to just stop importing that number altogether.
Ideally, there'd be a new field entirely for this "Airbnb Temporary Phone Number", but I recognize that's going to be a bit more work.
Either way, this temp number from Airbnb has very little use, and I'd prefer to just ignore it altogether.
Thank you, @Tyler! Appreciate the well-written and clear feature request!
The Request
For Airbnb bookings only, adjust the POC Form so that the phone number field is left blank *AND* is a required field, so that hosts can continue to reliably collect guests' real phone numbers.
The Background
As of September 30, 2025, Airbnb is transitioning to issuing temporary phone numbers for guests that are created at the time of booking and expire 2 days after booking.
This means that where OR has previously been autopopulating the phone number field on the POC (point of contact) Form, this will now autopopulate with this temporary number instead. If left as-is, while guests do have the opportunity to adjust this, many simply will not, clicking through to complete the renter agreement
This creates several issues for hosts, including:
Here's a recent ongoing OR discussion on this topic: https://www.ownerrez.com/forums/general-help/airbnb-will-be-hiding-guest-phone-s-starting-sept-30
Other details
As part of the suggested solution above, it would be helpful to:
It's unclear exactly which what locations around the world this is rolling out to currently, or could be rolled out to in the future, but if there's a way to detect whether the number coming through from Airbnb is one of their temporary numbers, then the OR POC Form could dynamically populate with the blank field when it is, and just use the original flow if it's not. This would avoid unnecessary changes for OR users who aren't yet affected by this change.
Finally, I submitted a question about how this would be handled to OR support, and got the below friendly, though unsatisfying response. Not only is asking the guest to change the number in a pre-populated field an unreliable way to collect the data, the suggested language also seems likely to trigger an Airbnb flag for trying to move guests to book off-platform.
From OR Support:
The number on the POC form will be pre-populated with the number that comes in from Airbnb. You may want to consider updating your channel template with some language like:
"Airbnb now provides temporary phone numbers for guests. Please ensure you provide your real phone number when filling out the point of contact form and renter agreement in the link below."
When the guest fills out the POC form with their real number, it will be considered the primary number on the booking and will be used by the system for the door lock code, which is generated 3 days before arrival.
Please reopen this feature request.
The latest LoS broke the ability to stack discount codes for VRBO.
Example, we have LOS for 7 and 28 nights.
We want to stack a 10% discount for bookings that arrive by X date on top of LOS.
This worked until last month when they changed the way you do discounts.
Per Chris too many people were making mistakes on discounts. That’s not a reason to not support stacking. That’s an education and operator issue.
In addition to reoccurring expenses, creating a predefined list of common expenses, available from a dropdown menu when recording expenses would be a time saver.
While the Preview button is certainly helpful in the process of building or editing custom message templates, there is currently no way to see or test how the messages will view when actually sent via email. With coding and tables, etc., it's crucial to be able to confirm how the emails will format when opened on various devices. Right now the only way to do so is to launch the new template, create a fake booking for myself, and send myself the emails. Then I have to cancel my fake booking once complete with the edits. Having a means to send ourselves a test email from within the create/edit template screen would be a game-changer!!
They do all of that.. Do they market our properties.. yes.. do they run Super Bowl commercials.. yes.. do they authenticate users with government I’d.. yes…. Are the fees full transparent.. yes.. should they be compensated.. yes.. do they spend money on public policy and lobbying.. yes.. do they donate to local lawsuits and government regulatory issues.. yes.. do they handle payment processing.. yes.. do they facilitate sales tax remittence.. yes.. did they massively scale a global industry to become a household name like Tylenol, Windex, Kleenex, band-aid, yes..
I can’t speak for AirCover, we don’t use it.. we use Safely and sell every guest a policy for $150 bucks and 25k of damage protection…. We have lots of regular guest too who drive up from Denver to Vail or Breckenridge.. AirBNB delivers more than a bargain..
I missed a lot more.. what are you saying they don’t do that I mentioned… There is probably more.. do your W2 employees get paid time off.. yes.. do they call in sick.. yes.. etc..etc..
>AirBNB feels like a perfect ten compared to managing any W2 employees for sales, marketing, advertising, debt collection, etc. AirBNB has very little drama compared to our staff. We even have return guest book on platform and pay the service fee, it’s a guaranteed five star review that you can buy for 15% When I travel I use full AirBNb and don’t even hunt down direct websites.
lol. Airbnb doesn't do all of that.
Glad you're happy with it, in your private plane world. The rest of us resent their expensive and hidden fee structure, failure to deliver on aircover's promises, refusal to hold guests accountable, and the cumbersome workings of their site.
AirBNB feels like a perfect ten compared to managing any W2 employees for sales, marketing, advertising, debt collection, etc. AirBNB has very little drama compared to our staff. We even have return guest book on platform and pay the service fee, it’s a guaranteed five star review that you can buy for 15% When I travel I use full AirBNb and don’t even hunt down direct websites.
>When wealthy people book trips, have private jets, they are not looking for a deal. They are looking to get the booking done. When they search, I want to show up first. We have regular meetings with our VRBO and AirBNB account manager. They are great.
Sounds like you're in a different demographic than I am. I've never seen another host refer to AirBnB as great. If I had known how short they fall from delivering what they promise, I would never have gotten into this business. Their greedy ineptitude is why I'm exploring ways to shift bookings away from their platform.
We have used that strategy for 20+ years and done A/B test. We have had several VRBO bear stays. I am ok if a guest books another property, it always works out. There are 20,000 STR units in our market, second largest destination market in the US. AirBNb and VRBOs success is our success. In sales 15% might be some of the lowest SG&A on earth. We are excited for the VRBO pay for placement coming soon, with our units I could boost my commission rate to 20% for placement and still perform well. A higher placement means you can charge more too. When wealthy people book trips, have private jets, they are not looking for a deal. They are looking to get the booking done. When they search, I want to show up first. We have regular meetings with our VRBO and AirBNB account manager. They are great.
This is an unconventional strategy, and one many would consider dangerous because you're steering customers to websites that just as often as not then want to steer those customers to book properties OTHER than yours. Remember, they don't care about you. They only care that 1) a booking is made through their site so they collect their fees and commissions, and 2) that booking is made with whatever property can make them the most money.
As far as the OwnerRez Rate Checker including the VRBO service fee, there is no way to do that, as the service fee is not a straight percentage, and varies tremendously from one guest to the next, based on the site algorithm's expectation of how the particular guest will be willing to pay, the property, time and date of the stay, time and date of the booking, and other alchemy. I'm pretty confident the Rate Checker never includes the VRBO service fee.
You're lucky if you have success with VRBO and AirBnB. The $1100 per year in bookings they bring us aren't enough that we would ever steer anything towards them.
Why do Owner-Rez hosted sites display tax-inclusive pricing when the big sites display pre-tax pricing? This results in the false impression that booking direct will cost them more! Please. Please. Please give us the opportunity to compete by showing pre-tax totals, like the other sites.
As a suggestion you don’t need to have that much of a savings for direct. You can price steer with as little as 2-4% savings. We actually price direct higher than AirBNB to steer into VRBO or AirBNB and keep search rank higher on those platforms as they deliver strong results.
This feature would be amazing. As a stop-gap, can we at least make it easier for people to compare apples to apples by displaying pre-tax pricing on owner-rez hosted sites? Booking on my site results in a 14% savings but the guests only see a 2% discount, because the big sites don't include taxes in their at-a-glance pricing.
Hi OwnerRez team and community,
We’d love to suggest a feature that would bring immense value to many property managers working with specialized teams: granular, department-based permission controls for team members.
Currently, OwnerRez offers three levels of user access, but none allow us to share specific guest contact information while restricting access to financial or sensitive reservation data. This creates a real challenge when trying to collaborate efficiently across departments.
📌 Example from our operations:
Our marketing team needs real-time access to the CRM section of OwnerRez to run targeted campaigns, track guest engagement, and automate communications.
However, they do not need — and should not have — access to reservation dates, payment details, financial reports, or internal notes.
Our finance team requires access only to billing, receipts, and financial reports.
✅ What we are suggesting:
The ability to assign team members to specific roles or departments
Admin control to select exactly which data modules each role can access (CRM, reservations, calendar, inbox, financials, etc.)
Options for view-only or edit access per section
Role visibility based on need-to-know, respecting privacy, security, and team workflows
⚠️ Important Note: Legal Compliance with LGPD (Brazil)
This request is also not just about convenience — it’s about compliance.
We are based in Brazil, where the LGPD (Lei Geral de Proteção de Dados) strictly regulates how companies can collect, store, and share personal data. Under this law, we must ensure that only authorized team members can view or process specific types of personal guest data.
Being unable to limit access to certain data types (like financial details) while sharing others (like contact info) puts us in a legally vulnerable position. This limitation in OwnerRez forces us to choose between full access or no access — which is unsustainable for a growing team with distributed roles.
💡 Why This Matters
Implementing granular permissions would not only make OwnerRez more powerful and adaptable — it would also help many global users stay legally compliant while scaling their businesses. We're happy to help shape this feature and would love to see it gain traction in the community.
Thanks for considering!
—
Alarea Suh
Founder, Okaeri Home Apartments
📍 São Paulo, Brazil
I agree with Bri, this is badly needed! The responses from OwnerRez for this topic seem dismissive, like they don't want to bother with finding a solution.
The booking system I used before this one I was able to easily quote multiple properties using a drop down and selecting the properties I wanted so I know it can be done.
OR, please take the time to find a solution to this problem.
As many of us are aware, the Compose Box will soon be gone, and the unified inbox will fully take its place. I've seen delight and disappointment with this news.
I'm starting this feature request thread to garner kudos and concerns about this upcoming change. What are you all finding as you work with the inbox instead of the compose box, and what do you need to navigate this new way of messaging your guests?
What are your favorite things about the compose box that you haven't found a way to accomplish in the inbox?
[Another topic was closed as a duplicate of this topic (Multi Select Tool within Quote Screen)]
Please STOP closing topics without fully understanding what is being asked in each of them.
Although the topic above is badly worded and explained, it is NOT the same as this one. This has happened a number of times with regard to this particular topic, where OwnerRez staff are not understanding what is being requested of them.
THIS topic is about exactly what it describes; "Quoting Mulitple Properties Together" and what it means specifically is having the facility to quote more than one property as a group to a guest – as in: here is a quote for Property A and Property B together, at the same time, and if the guest books them they will get both together, for a large group for example, and both will be blocked on the host's calendar.
The thread that you cancelled is about being able to prepare and send multiple quotes for the same and/or different properties to a guest, in response to a single inquiry, sent at the same time in the same email to the guest. This is needed so that the guest can be provided with different options that a host may have to offer, and in this case, it is hoped that the guest will choose one of the options and make the booking. It has nothing to do with trying to get a guest to book multiple properties together at the same time.
It is VERY difficult to prepare multiple quotes for guests in OwnerRez because the calendar can't be viewed on the same screen, nor can other quotes be viewed at the same time by the host in order to prepare the different variations they want to offer. But even if the host uses the clunky 'copy quote' button in OwnerRez, the quotes can not be easily sent to the guest without a whole bunch of cut and paste jumping back and forth between different screens.
The request is legitimate and badly needed, and NOT what is being requested in this topic at all.
How many great ideas have been lost and not shared because someone was not paying close attention to what is being requested?
Thanks for this request, Chad! Feel free to share it with likeminded users who may be willing to give it an upvote.
So great to see Check-in Status added for a trigger condition! It would be helpful to have this available for Inquiries as well as Bookings. (Right now, the condition does not show as available when selecting the "Inquiry is received" trigger.) Seeing as most instances of Airbnb bookings coming in with a random early check-in selected start as Request to Book or Inquiry, it would be helpful to apply this condition to alert me before accepting the booking. That would give us time to clarify our check-in time with the guest prior to finalizing the reservation.
[This topic has been merged with another topic (Quoting multiple properties together). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Multi Select Tool within Quote Screen)]
[This topic has been merged with another topic (Maintenence tracking linked to property). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Repair and Maintenance Reports on properties)]
