Latest Activity...
Hi MaryBeth, Owner Statements work best when there is a 'positive' amount to send to an owner. The best (only?) way to 'record' a reimbursement would be to create a 'negative' expense in PM > Expenses for that owner or property. You can even create a custom category to make those transactions stand out from the others.
You don't need to create a statement at the time you enter this transaction, but it will show up on your next statement when you do.
I use an outside platform to handle guest portal, renter agreement, ID verification, address and phone capture. I do not use any of the features in OwnerRez that feed to the new "Reqs" column. They are all bright red, "Not Met" down the center of my report. It is incredibly distracting to the eye. Please allow modifying of this view to remove, or at least move to the side, columns that are not used.
The lasso function didn't work at all for our property because there are only a few rentals outside of ski areas that are comparable in terms of size and standards/beauty. I was going to try again to see if I could filter for rural or 'estate' properties (large yard, out in the country, beautiful views) but across BC, Alberta and Saskatchewan as we have had people come from far away just because of the number of folks that they can accommodate at our guesthouse. I'm waiting on a reply from pricelabs. I don't like the pricing model of many of the others where they have a percentage based fee associated with the function - we generate a lot of bookings already on our own so I don't want to pay a third party for what would have been booked anyways. I'm looking to increase bookings at times when bookings are currently low.
in PriceLabs, you can select "comparable set", including lasso selection of an area on the map. You can filter properties similar in size etc
Hi David!
I tried dynamic pricing when I first started with a STR and I abandoned it for the reason you listed exactly: in winter it was comparing with ski-in ski-out rentals, when I'm 45 minutes from the ski hill! I have just emailed to ask if they have features to exclude properties based on offered amenities and am waiting to hear back because I do want to increase my bookings in the slow winter season, with some parameters in place. Wondering if you have found something that works for you since your post a few years ago?
Currently, when a property is disabled in OwnerRez, all reviews associated with that property disappear from the hosted website.
This creates a significant marketing problem for property managers. Properties naturally leave a portfolio because they are sold, removed from the rental market, or transferred to another manager. However, the reviews earned while managing those properties still represent legitimate work, guest satisfaction, and management experience.
Removing them reduces the company’s visible review count, erases part of its historical track record, and can make an established manager appear less experienced than they actually are.
Please add an option to retain reviews from disabled properties on the general reviews page. To avoid implying that the property is still available or currently managed, it could be labeled “Previously Managed Property,” or the property name and identifying details could be hidden.
Reviews are valuable business and marketing assets. They should not disappear simply because a company’s active portfolio changes.
I do not want that red alert on my chart at all.
Bookings coming from Airbnb and VRBO (Home Away) we are not even given the
email address or location of the guests -- so the "Regs" are always going to be "Not Met" --
I do not want that on my chart --- just takes up space on the form - that I can't even see the entire sheet
now - as is --
I want the Guest Name -Listing Site - Arrival and Leave Date - and amount Total - - Due --Booked Date-
and the Tags.
I don't care about the Booking Number - it is different from the other sites - so just more space taken here needlessly--
Cleaning Date is not necessary - it is usually done the day the guest leaves - and not under control of
Owner Rez anyway -
I just want to keep track of my calendar and guests -- do not like constant changes - I don't have time
and don't care to learn a new way of doing things -- "if it ain't broke, don't fix it."
Please do not show our property address on the new My Stay page for guests.
If we don't currently have the PM feature, is it easy to add?
Owner Bookings requires PM because it's built on Owners and Expenses - two features of PM. Looks like you already use PM anyway, though?
Fantastic!
Obviously the owner portal side of things requires the PM module, but can we still manually enter owner bookings without it?
OwnerRez tells Airbnb ahead of time what policy each day should have based upon your seasonal settings. The policy applied to a particular booking is defined by Airbnb at the time of booking (or alteration). There is no way to force Airbnb to use the most strict policy from the set of days / seasons that the booking spans.
Hope that clarifies!
That’s fair! I’m thinking too OTA-centric. In a vacuum without OTAs that’s definitely the host-friendliest behavior for the feature.
To refine what I meant, OR should mirror whatever the policy of the platform a given booking is made on.
Direct bookings, most strict should rule (or even give host the option a few different ways to handle).
For bookings on ABB, VRBO, etc., winning a dispute when a guest is citing the platform’s documentation that says the policy follows check-in date’s policy is a losing battle. Neither the guest nor the platform’s agent will give a rip how OR’s software treats it.
It would be much more helpful for the guests to have some clue as to what they are looking at
Instead of just a clickable name, how about a combo field so we can design our own
For me I would use the House code (I use 3 letters) and then 6Bed 3Bath and $ or $$ or $$$ for the price.
Looking like this
CMH - 6BR/3.5B - $$$
I think that this would be very helpful for people
Standard Real Estate abbreviations are
I'd argue the opposite. The most stringent policy during the stay should apply to the whole stay.
+1 would like to know on this too!
This isn’t an answer, but I recently looked this up for setting seasonal policies directly via the Airbnb dashboard, and they’re doing it by check-in date, so much so that even if the check-in date changes, the policy follows the new check-in date’s policy.
So for each stay, Airbnb says:
“The chosen cancellation policy will be applied based on the guest's check-in date
https://www.airbnb.com/help/article/4049
I’d argue OR should mirror this behavior and the related nuances to avoid confusion.
I have secondary waivers/agreements that are sent by triggers based on property and criteria after the rental agreement is signed and an email is on file. They are very important waivers that allow access to amenities and without signing- no access. I would LOVE to be able to quickly see if those have been signed by the guest after they have been sent. It is so clunky having to go into the rental agreement tab and check then make a tag that tells me signed or not signed. A lot of extra time goes into that when it would be so easy to see it in the requirements.
For the new Airbnb seasonal rules, does the system apply the rule that is in effect on the start date of the reservation? Or does it apply the most stringent among all the dates of the reservation?
I am currently building Rezzy's knowledge base with directives and FAQ's and testing the system as I go along. Not bad so far.
One frustrating issue that I am running into is when I need to change a specific directive or FAQ. It is great that Rezzy shows the thinking of how it came up with a response in the sandbox and references related directives and FAQ's. This is very helpful.
The problem is when I need to change a directive or FAQ (I have at least 60 directives and dozens of FAQ's). There is no link in the "Thinking" section of the sandbox to the specific directive or FAQ Rezzy used to come up with the response. So I end up having to manually search the directives or FAQ's to find the one I need to change. This is a very time-consuming task.
I would like to request a direct link embedded into the "Thinking" section of the sandbox to the directive or FAQ referenced or, better yet, a search bar for key words at the top of the directives and FAQ page. There is already a filter for these pages. A keyword part of the filter would do it. Either would work, but the way it is now is frustrating and discouraging.
Got it. Thanks!!
I didn't mention all the capabilities! The ability is already here. Once you start a manual booking yourself, you can choose Owner Booking.
If we can have seasonal cancellation policies for Airbnb, why can't we do it on our own website?
You now can! Seasonal Cancellation policy option for direct bookings was released this week!
Will the ability for me to book owner stays from the system be coming soon (not booked by the owner from the portal)?
Thank you!
Hello all! Great news today, Owner Bookings was released! You can read the new support article that has been started for it. V1 includes a new portal permission you can give to Owners (and take away Block privileges if you want/need to), and a new Booking Type condition to apply Triggers to. Enjoy!
I love the ability to upload a copied screenshot in OR.
This add task upload does not do that.
Please use the same upload widget everywhere. It is awesome and saves a lot of steps.
We need full integration with Claude.
Of course the easier it is to do this work then the lower the barrier of entry to the hordes and masses.
Yes and can they set it to back date these fixes so if it's not reconciled we can cut some of our adjustment time down
I would really, really like to have date filters on the Batch Copy and Export tools for rates!
The Batch Copy Rates feature is only useful for setting up a new listing, because it will copy that property's entire rate history plus 2 years into the future.
The Export Rates feature is similarly almost useless because it, too, will export the entire rate history plus 2 years into the future.
When I'm wanting to update a couple month's of rates, the Batch Copy Rates tool can't be used at all because there's no date filter. The Export Rates tool can theoretically be used, but it's extremely tedious to have to delete all of the other dates from the spreadsheet. It's also very difficult to use because it uses the ORID instead of a readable name, so I have to translate those first.
A simple date range option on either or both of these tools would make rate management exponentially more doable!
Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.
Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote.
Community feedback really helps us prioritize what to build next.
