Feature Requests

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Hey MichaeI. I assume you were looking at some of my recent messages from today. In both instances, I went in and manually edited Rezzy's reply after it was sent (Airbnb message thread lets you do so) to remove the reference to fees. But Rezzy absolutely keeps specifying in its responses that Airbnb will add its service fee. 

Also, unfortunately "There are no host or guest fees involved in her reasoning." contradicts what I heard from Max in support via email on 8/3: 

"I looked at what Rezzy was told by us, and you're right - there is a conflict between your directive and one given to Rezzy when it uses the quote tool, which instructs it that Airbnb charges a service fee. I'm escalating this to decide how we want to adjust this, or if we don't, what we can do in your case to avoid conflicts."

As OR is still deciding how to handle this, I figured I'd create a feature request as things tend to be prioritized when multiple users express a shared pain point. 

[This topic has been merged with another topic ("Sticky" Header For Generated Reports). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Static report headers when scrolling)]

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

Hi Alece,

I looked at what Rezzy analyzed to come up with her answer to your prospective guest.  There are no host or guest fees involved in her reasoning. However, Rezzy is 'hard-coded' to run a quick quote to analyze numbers in a case like this.  The total she got differed from the actual 'special offer' quote you sent the guest by the amount of the 'special offer adjustment' you gave them.  Ultimately, she told them that the final amount that they saw on Airbnb included taxes. Which was the right answer. But I would say she did over-share a little.

Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.

Not sure if others use the booking screen this way but if you do the following shortcuts would be a great addition.

I often go into this screen and set the arrival date range to todays date for both values so I can see who is arriving.

I also do the same thing for departures.

I also will use it to check on tomorrows arrivals & departures.

Yes, I could use the DAILY REPORT to see this, and I do however this is easier

The feature request that I would like to see is simply a couple of buttons such as ARRIVING TODAY, ARRIVING TODAY +1, ARRIVING TODAY + 2 and the same type of thing for DEPARTING.  It would make sense for there to be just 2 buttons.  ARRIVE & DEPART with a separate field that would default to 0 for today but allow you to put in both POSITIVE OR NEGATIVE NUMBERS to show arrivals and departures for not only future arrivals but past arrivals.

For example:  ARRIVAL with value 0 would populate both the arrival from & to dates and show only ARRIVALS for today.

ARRIVAL with value -2 would show arrivals two days ago.

It seems as though Rezzy is hardwired to assume every host is still using Airbnb's split-fee model (where both the host and the guest pay a fee). This makes it constantly communicate incorrect (and unprofessional-sounding) details to guests for those of us who are on the host-only fee setup. Rezzy should be able to determine from our account settings which applies and respond using accurate information. 

Thanks Bri.  I had tried that and this is what I received:

I will try again.

Thx

Tom

So that we keep seeing the column header label as we scroll further down a generated report in OR

Hey Tom,

Quick follow up to what Michael said above. If you have the booking open on your screen, then hop into Ask Rezzy using the pop up window in that same screen, Rezzy will assess the booking you have pulled up without you having to type in the ORB# as well.

Thanks so much Michael. That's great to know. I'll figure out where to find those logs. I had actually used askRezy and asked my question a couple different ways but it came back with nothing. I will take a look at hunting down those logs. Appreciate the good answer!

Hi Tom,

I agree that there are times when you might want to see the original charges. The original booking information is available in the logs. The Help Desk has always had access to it for you,  and as I just discovered, even better, so does 'Ask Rezzy'

Nice!

[This topic has been merged with another topic (Non-refundable option within the inquiry / booking widget). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Dual Option Pricing Refundable vs non-refundable)]

[This topic has been merged with another topic (Non-refundable option within the inquiry / booking widget). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Duel Refundable & Non-Refundable pricing)]

It would be nice if we could compete with hotels by offering multiple booking options. Almost every travel site gives customers the choice between a refundable rate and a non-refundable rate at a slightly lower price. You should consider offering something similar.

Even if booked by a 3rd party platform (Airbnb, etc), the amounts of the reservation show up in OwnerRez transactions section. Upon cancelation they disappear. It would be helpful to have archival information saved that shows what the booking amount had been for.  This helps determine a new market price that might have since been modified by dynamic pricing software

We've received your feature request—thank you! I have felt the same. I thought this one might have been out here already, but I'm not finding it. So, if you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

Hey Bri,

That's an understandable response, and respectfully, I think it's the easy stance for any software developer to take.

Could you imagine if human relationships worked the same? I think there would be considerably more single people than there are. 

I digress...

My point is, OR has a captive audience regularly saying: "We love your product, and we would love to see an integration with X." That's data. For you. For them. Specifics that your team has and could take to prospective integrations and say: "We've had X number of people interested in an integration with your OTA. Wanna chat?"

Furthermore, in my experience, your response falls into the "not my problem to solve" category—to a dedicated and paid subscriber—the antithesis of leaning into serving your users. If that's the come from, why even have an entire section of a forum dedicated to feature requests? 

I know the written word can be easy to misinterpret, so I will reiterate, this is all said with respect—my truth, and respect. 

I have noticed that. Thanks so much!

Bri, this is great news.  We appreciate the work being put into this -  Thank you

That’s amazing news! Do you believe this will happen by year end? 

Good news to report here. We were able to get past the hurdles we were previously facing, and development is well underway!

This will take time, but the wheels are turning again and we're making very good progress. We'll post more updates as they become available.

Hi Danny,

Image attachments in inbox message threads now open inline within the app on the iOS Progressive Web App.

Hi Doug,

We're always open to new integrations! Thing is, it's rare that OwnerRez writes the API to a new partner from this end. The vast majority of our integrations are written on the partner's end.

That said, if any of these channels were to reach out to our Partnerships team at partnerhelp@ownerrez.com to express an interest, we'd be more than willing to have a conversation with them.

I suggest reaching out to these channels to let them know there's a demand. If they hear it from enough OwnerRez users, they're more likely to reach out to us to determine if we're a good partner fit for them. 

According to Mordor Intelligence, The glamping market size is expected to grow from USD 3.81 billion in 2025 to USD 4.22 billion in 2026 and is forecast to reach USD 7.02 billion by 2031 at 10.72% CAGR over 2026-2031.  Major hotel groups like Hilton, Hyatt, and Marriott are acquiring or partnering with outdoor brands because unique short-term rentals (domes, pods, treehouses) surged 123%, outperforming standard urban rentals

Source: https://www.mordorintelligence.com/industry-reports/glamping-market

I share this to say: 

1. An RV that I've had listed on ALL the typical places, I've now added to all the places noted in the subject.
2. I'll have another listed in a couple of weeks. 
3. I am actively building a 10-acre glamping ground and would love to continue using OwnerRez.

And before you say anything about Glamping Hub, they are apparently far too cool to have a 43' Luxury RV listed on their platform, much less a sweet retro camper. So, unfortunately, they simply cannot serve us. 

All that said, I would very much like to see OR get on board with supporting these platforms that are part of this billion-dollar market. The truth is, there are other PMS solutions out there that seem to do a fantastic job of integrating with these platforms AND Airbnb, Vrbo, Booking, and the like—but I very much do not want to leave OR. 

Perhaps if this request got some love, the team at OR would see the value in prioritizing these integrations. 

~Doug

Hi everyone,

Appreciate the patience, and sorry for going quiet past our "end of month" estimate. 

Things are moving, but the pace of this integration isn't fully in our hands. Homes and Villas by Marriott Bonvoy (HVMB) has their own process for bringing accounts on board, and we're following their lead on timing and who goes first at the moment.

If you have not yet gone through their initial onboarding and obtained an HMC ID, HVMB has their own inquiry form for those who want to express interest, and you're welcome to fill it out directly:

Click here to find the form!

If you do already have an HMC ID and have completed their initial onboarding process, please connect with your HVMB representatives to express interest in beta testing so that they can let us know. 

For those that do begin the connection process soon, note that once the connection is initiated in OwnerRez, HVMB will need time to review your listings again and approve them so that your connection can go live.

As a reminder, this connection is in testing, so please set your expectations accordingly. 

Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.