Feature Requests

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Currently, surcharges can’t be tied to the selected payment method, which means owners either have to absorb the fees or apply them to all guests—many of whom use fee-free methods like ACH, Venmo, Zelle or checks. Neither option feels fair or efficient.

Please consider adding functionality that allows surcharges to be conditionally triggered based on payment type at checkout. This would align better with how many other platforms handle processing fees and help small hosts stay sustainable.

Thanks for considering it!

—Antoinette Bruno

I am using the widgets and understand how to use CSS to style the widgets themselves. However, what I’m referring to is the experience after the guest clicks through — when they’re pushed over to the actual OwnerRez-hosted booking and payment page.

According to OwnerRez support, we currently have no control over the styling of that page, other than being able to customize the header and footer. The core booking/payment page design (colors, fonts, layout) is locked down since it’s hosted directly by OwnerRez.

I’m coming from another reservation system that wasn’t as powerful overall as OwnerRez but did allow more control over the payment page styling, which helped maintain consistency and trust with guests.

Once I get the image upload issue sorted out, I’ll post a side-by-side comparison to show what I mean.

That’s definitely better, but I think it’s important to add:

“Rate” refers to the price charged per unit of time for lodging accommodations — most commonly, this is the per-night cost for a stay in a hotel, vacation rental, cabin, or similar property.

• Standard Usage: Typically expressed as “$X per night”.

• Purpose: Reflects the base cost of the stay, before taxes, cleaning fees, pet fees, or other add-ons.

The problem is that the way it’s currently displayed in OwnerRez — showing the total of all nights under both Rate and Amount — is confusing at first glance. It’s not immediately clear how the total was calculated, especially for guests accustomed to seeing a breakdown by night.

Here’s an example from Marriott that’s clearer and more intuitive:
* This forum isn't letting me upload images, still trying to troubleshoot the issue...but a screenshot in case the table isn't displaying correctly:
https://canyonofthestg.wpenginepowered.com/wp-content/uploads/2025/06/Screenshot-2025-06-03-at-4.22.43 PM-1.png

Summary of Charges

Rate Summary

Room Rates shown do not include 15.00% Occupancy Tax Per Night, the $1.08 per night California Tourism Act charge and the 2% Anaheim Tourism fee . Total room charges will include all room fees and taxes (Subject to change) .

A Non-Refundable One Night Room and Tax deposit will be taken shortly after booking your reservation.

Same Day Cutoff is absolutely in the works. It's running through our testing and dev teams right now, and there's just a bit more work to be done before it's ready for release. We'll continue to keep you updated here in this thread.

Hey Cristal B,

We're working on same day cutoff capability at this time. There's an open Feature Request for that here that you can follow for status updates:

https://www.ownerrez.com/forums/requests/same-day-bookings-with-time-cut-off

Your request may make a good addition to this feature in a follow up iteration down the road! Feel free to share this request with likeminded users who would be willing to give it an upvote. That allows us to determine where the demand is when exploring what to put on our development roadmap down the road.

Thanks for taking the time to write this up!

Are you using OR widgets? In that case, have you tried CSS? 

Settings > Widgets > Select the widget in question > CSS is under the Options heading 

Have you tried Settings > Pricing Preferences > and select "detailed breakdown" in every category? 

Then Widget will display like so (Standard in this example is a Season name) 

And quote sent to guest will look like this 

Hey Destiny H,

Thanks for taking the time to write up this request!

At present, Automatic 5-Star reviews can only be configured 1 to 13 days after departure. Feel free to share this request with likeminded users who may be willing to give it an upvote! Our Dev and Product teams keep an eye out of upvotes to affirm the demand for new features when we're considering what to add to our roadmap next.

Hey Destiny,

You can accomplish this using Custom Field Definitions in OwnerRez! Just create a required Custom Field for guest ages, and another asking what state they're visiting from, and the guests can fill that content in as part of the booking process. Then, you can run the Stays by Date Range report to see those.

Booking type custom fields can be shown during quote acceptance for direct booking guests. Also, if you send the guest a separate renter agreement e-sign link after booking (such as for channel guests), the same booking type custom fields will be displayed for them too.

More info on creating Custom Field Definitions can be found here:

https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance

I just switched my automated 5-star reviews over to OR. There are times when I'd like to be able to push out an automated review sooner (once the guest has submitted theirs). While this was available in my previous system, it does not seem to be possible currently in OR. Another feature I miss is the ability to edit the review and then either save it for automatic submission or publish now. (Again a feature that had been available in my previous system.) To make the automated review system more robust, please add the following features:

• Populate the random auto-review the system selected for the guest so it's visible on the review screen.
• Add an option to "publish now".
• Add an option to edit the saved review and either publish immediately or save for the scheduled push-date. 

Can there be an option to see the age/gender of guests in reports. This would help target marketing adds more appropriately. Additionally, a report for states guests are coming from. If I new my guests were coming from NC and the majority of ages were between 38-45, I could better target my marketing. 

Can we make automatic reviews for the same day with anywhere from 0-24 hours after, similar to template triggers. I want to use this function, but I almost always review within a few hours of checkout after me cleaners have notified me. 

When reviewing the quotes OwnerRez generates, there’s a serious formatting issue with how lodging rates are displayed, especially on multi-night stays.

Example from a 3-night booking (the forum is not allowing me to upload images but this is basically the format on the site):

The lodging line currently shows:

• Rate: $780.00

• Amount: $780.00

There’s no breakdown showing the nightly price ($260.00 per night). Guests don’t easily see how the total was calculated.

Why This Is a Problem:

• Transparency: Guests expect a clear, itemized breakdown of nightly rates, especially as they get this with pet fees:

  Pet Fee for 1 pet based on $25.00 per night per pet

• Trust: Without a clear nightly rate breakdown, guests may feel unsure about the validity of the pricing.

• Compliance:

  Many jurisdictions now require full transparency in lodging pricing, including:

  • Clear disclosure of per-night rates.

  • Visibility of all mandatory fees and taxes.

    Recent moves like the FTC’s junk fee crackdown and state short-term rental laws (e.g., Colorado) are pushing stricter transparency.

Inconsistent or lump-sum pricing could put both OwnerRez and hosts at risk of non-compliance with these regulations. Guests must clearly see the nightly rate and understand how the total is built.

Requested Improvement:

• Instead of lumping the lodging total, show the nightly rate:

  Lodging at $260 per night for 3 nights

• Or, if nightly rates vary:

  Lodging: $250 (Mon) / $270 (Tue) / $260 (Wed)

Bottom Line:

Guests expect — and regulations increasingly require — clear and accurate per-night rate displays. This update would:

• Ensure compliance with current and upcoming laws.

• Increase guest trust.

• Reduce pre-booking questions and friction.

Thanks!

We’ve been implementing OwnerRez on our site (Canyon of the Ancients Guest Ranch). While the booking widget is fairly customizable and can be styled closely to match our website, we’ve noticed a significant issue once guests proceed to the OwnerRez-hosted booking page:

➡️ The booking page design looks nothing like our website — aside from the header.

➡️ Colors, fonts, and overall style revert to a generic, plain theme, which feels disconnected from the experience we carefully designed on our site.

This sudden visual shift can be a major trust breaker for guests — especially these days when people are cautious about scams and phishing attempts. Even though we can set up a custom domain (which helps a bit), the look and feel are critical to maintain trust and conversion.

🔹 Request:

• Please allow hosts to customize the booking pages more deeply, at minimum:

  • Colors (background, button, text)

  • Fonts (or at least a few choices)

  • Basic layout or templates to match our website styling.

🔹 Why it matters:

• Trust: Consistency between the main site and the booking page reassures guests they’re still on the right website.

• Brand Integrity: Our brand image and guest experience don’t stop at the homepage — it should flow seamlessly through checkout.

• Conversions: A jarring shift in design can cause hesitations and abandoned bookings.

Even limited CSS or preset theme options would be a huge improvement and would help maintain a professional, secure-looking experience all the way through the booking process.

The image uploader is not working here, but you can see what I'm talking about on our staging site: https://canyonofthestg.wpenginepowered.com/lodging-v2/cowboy-log-cabin-v2/
Then try starting a booking where it switches over to the OwnerRez Booking...

It seems like this request could be combined with these ones:

1. https://www.ownerrez.com/forums/requests/personal-notes-on-calendar 
2. https://www.ownerrez.com/forums/requests/allow-adding-notes-to-booking-calendar#61802
3. https://www.ownerrez.com/forums/requests/is-there-a-way-to-add-a-note-or-flag-to-a-date-on-the-ribbon-cal#63920
4. https://www.ownerrez.com/forums/general-help/add-custom-items-to-a-calendar#65086 
5. https://www.ownerrez.com/forums/requests/notes-in-ribbon-calendar#73072
6. https://www.ownerrez.com/forums/requests/a-better-approach-to-scheduling-cleaning#75977 
7. https://www.ownerrez.com/forums/requests/personal-notes-on-calendar#76939
8. https://www.ownerrez.com/forums/requests/is-there-a-way-to-add-a-note-or-flag-to-a-date-on-the-ribbon-cal#78933

I would also find this to be helpful. The use case for me is slightly different. My location has several big events over the year: college football games, a couple of music festivals, a film festival. It would helpful to have them noted on the calendar when I am updating rates.

This would be a great feature to have, with it's own template that goes out that is host adjustable if early check-in is available when cleaner is done.  It's crucial that any early check-in offered still falls within the guest's confirmed booking dates, as the property might be cleaned and prepared several days in advance of their scheduled arrival.

Would love an ETA for when this is likely going to be released?

PLEASE PLEASE PLEASE add the field codes into the booking notes


I use Operto Teams for housekeepers etc. CottageStays really tries to be personal on a larger scale for instance as part of

CKIN task they have to write a card to the guest name "Welcome GUEST NAME to COTTAGE NAME Hope you fill this cottage with love and laughter"  All of this is in their task

but we also give homemade doggie treats "Special treat for DOGNAME" which housekeepers do not have access to that name easily. There is a custom field in OwnerRez with the dogs name.

Operto cannot do a zap to pull that info in BUT they do pull Notes via Booking Tags from OwnerRez

So I put in the booking note dogname (BXDOGNAME)

But it isn't pulling that field-it's just sending that as text.   PLEASE PLEASE PLEASE can you allow the fields to work in there? this way changeover teams and housekeepers can write a note to each dog specifically

"Special Treat for Luna" to go along with the homemade doggie treats.

I have 50 properties and with OwnerRez and other technology like HostBuddy and OpertoTeams we can be personal on a larger scale.

Overview:
With the increasing capabilities of AI-assisted writing and optimization, I would love to have a feature that allows me to download all my listing descriptions into a spreadsheet format. I currently manage over 100 listings, and being able to access, manipulate, and re-upload this content in bulk would dramatically improve efficiency and consistency across platforms.

Requested Features:

1. Export to Spreadsheet (CSV or Excel):

   • Ability to export all listing data (especially descriptions, titles, and metadata) into a downloadable spreadsheet.

   • Each row should represent a listing, with editable fields for key content.

2. Editable Format for External Tools:

   • Spreadsheet format should allow users to make bulk edits.

   • Include fields like: Listing ID, Property Name, Title, Description, Bedrooms, Location, etc. for easy upload

3. Bulk Import / Sync:

   • Allow the modified spreadsheet to be re-uploaded to sync updates back to the platform.

   • Optional preview/validation screen to confirm changes before they go live.

4. AI Integration Option (optional):

   • A future enhancement could include a built-in AI description optimizer or direct integration with AI tools for rewriting descriptions from within the platform.

Use Case:
This feature would significantly reduce the time spent editing listings individually and allow for smarter, brand-consistent updates using AI. It’s especially valuable for property managers handling dozens or hundreds of listings who want to improve booking performance through better copy.

I just learned that there is no bulk download feature for the renter's agreements that each of my guests signs. The only way to download them is to do them one at a time.

As a co-host and property manager, I am about to spend hours and hours of tedious clicking so that I can provide my soon to be ex-client with the renter's agreements that they are required to keep on record as a condition of their short-term rental permit.

I would like to request a bulk download feature so no-one else has to go through this.

And Google pay please. 

Auto Tagging being able Retro already existing bookings

Auto tagging doesn't do this today only works with new bookings. 

Yes yes yes, a million times yes!!!  I see the original post is 2.5 years old, and no reply from OwnerRez or addition of this feature.  We just had someone who booked for the entire month of July who then cancelled at 31 days prior to arrival, now we are unlikely to be able to fill the month like we normally would.  Help!!!

Hello Everyone

I requested this a few months ago and would like to bring it up again...

The idea is VARIABLE COMMISSIONS

I see a need for a couple different flavors

LISTING SITE

Example:

For booking that originate on VRBO the commission may be 18% whereas on AIRBNB where the fees are less the commission could be 14%.

SEASONAL 

Example

During the off season when rates are low it may make sense to lower your commission as well

or make it more because you have to work harder to get renters.

I think it is a no brainer but maybe I am the only one who does because it seems that no one voted for it.

Thanks for  your consideration

Hi Ben,

Just curious could you recommend to your Owner's that they access the portal using the Chrome Web Browser?  It of course has Google Translate built in.  So they could easily translate it on the fly.

Let me show you what that would look like:

Chrome Translation Tips 🌐 - Watch Video

Hope that helps your Owner's!

-Steve

Hi Danielle,

Great News.  All the things you mention can be currently done in OwnerRez today!!  So no need for a feature request.

Let me show you in my demo account how these things can work:

Managing Booking Notifications Effectively - Watch Video

Hope this is helpful for you!

-Steve

Hello,

It'd be great to know when a guest has a added a new credit card to their reservation for instances when I'm waiting for it... like after I've sent them a link to add one, or if their scheduled payment has failed and they need to add a new card.  I'm finding that I have to manually schedule their second payments for bookings that were made without credit cards being on file.  So it'd be nice to know when they've done that so I can schedule their payment.

Additionally, it'd be nice to be able to chose which automated emails get sent to me when a guest books.  Right now I get a total of 7 emails for every booking that comes through.  Two that are by my design (and the ones I actually need), and 5 that come automatically from OR, only 1 of which has some usefulness to me.  So it'd be nice to be able to choose which ones I get.

I mean, the more control you can give over how our templates, triggers and notifications function, the better.

Thanks,

Danielle

AGREED! I think the lack of better widgets is a way to get more hosted website customers. 

Hi Diana R,

This week's release included some new conditions for New or Repeat Guest. It doesn't tag the guest automatically on departure, but it does allow you to configure a Tag Automation so if the system sees that the same guest is booking again, it will tag them as a repeat guest at that point.

You can add Conditions > Guests > Guest Type is > Repeat Guest to your messaging Trigger or Tag automation, like so:

Note that Repeat Guests are not limited by property, meaning that the Conditions > Guest Type is > Repeat Guest works even if your guest has previously booked another of your properties. As long as the system was able to find a match, setting up a Tag and corresponding Tag Automation, I believe, would be what you're looking for.

If that's not quite what you had in mind, just let me know. I've marked this Feature Request as released, but if you're looking for something else, I'll open it back up for you.