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The new release states that all surcharges will be taxed and that rent taxability should be based on pricing preferences instead. However, there is no way to modify surcharges in the pricing preferences to not include taxes. This isn't fair as not all surcharges should be taxed.
For example, the cleaning fee we charge is not money I am making. I charge exactly what my cleaner charges and simply pass the money along to her. It is then her responsibility to pay a tax on the income she made. As it is now, I am actually losing money on the cleaning fee because the taxes in my state reduce that cleaning fee by 13%. I cannot simply increase my cleaning fee by 13% b/c then my customers will just be paying MORE taxes on THAT (and percentages don't work that way as we all learned from the recent Airbnb increase-- I would have to increase the cleaning fee by 15% to actually get the right amount).
I don't claim the cleaning fee as revenue on my taxes therefore should not pay a tax for it.
Yes this would be ideal! Then I could email guests who have provided their car registration for parking the specific parking instructions.
I use the calendar widget embedded on my website for my property. When any website visitor views this calendar, they can see when there is a turnover, and when there are days when the house is not booked. Essentially when the property is empty. This can be a security risk, and also lead to confusion when a prospective guest tries to book. My request is to automatically show any unavailable day (based on minimum nights rules and on same day turnover) as unavailable.
Here is the view of my calender for this month (note that my minimum nights is 3; ignore the calendar sync issue for the first 5 days of November).
The desired view for website visitors would be more like Airbnb's view where unavailable days are simply shown as unavailable, as shown in the following view. Note the difference in display of the 13th, 14th, and 24th of the month.
As a rapid workaround to message all our guests when there's incoming severe weather (think... tornado warning), I'd love to just tag all the current bookings with a Tornado tag if that could automate our template message that explains safety protocols. This could be implemented through a Tag Automation or even a Trigger booking event that occurs immediately when a tag is added.
This is a very basic Property Management function that we need to be able to have. Any update on this? If not we have to manually track any monies we are holding from an owner for repairs that might come up and makes the accounting with owners very messy.
I'd like to request that our company's logo show up in booking hover-over popups. Integrated channels get a logo, so it should be a piece of cake to have our logo used as well. Or maybe have an icon be part of the features we can set up for Custom Sources?
I agree - this is an issue for us, as we only accept wire transfers and payments by cheque. Is there an update on this?
Hi Randy,
While you can't apply changeover rules to multiple properties at once on the Rate Calendar, you can apply property level Rules from one property to others that you need the same rules applied on.
To do this, navigate to Properties > select a property > Rules > click Apply To:
You'll see the option to batch apply Changeover Restrictions from that property to others.
Keep in mind that if you are using PriceLabs, they do have the ability to sync gap requirements over to OwnerRez. However, PriceLabs gap night rules and OwnerRez gap night rules are incompatible. You should configure their gap night rules in one system, OwnerRez or PriceLabs, not both.
This request remains open for voting as I do understand that changing the property level changeover restrictions may not be ideal. It sounds like what you'd really benefit from here is a "gap required" setting within individual Seasons that could override the property rule and apply to multiple properties at once.
Feel free to share this request with likeminded users who would be willing to give it an upvote!
When a property has multiple units with separate listings, is there a way to have the same reservation name appear on all the mutually blocked listings?
Hi Laura,
We're improving the assignment dropdown lists to only show staff members. That work is in testing right now, and we should hopefully have it rolled out in the next couple of weeks, possibly sooner.
Yep this is why I didnt try Rezzy because we do the upsells to add an extra day with a 15% discount
AND we have HostBuddy so well trained already and it's cheaper at our pricepoint
I have to manually create 40 spreadsheets for the annual year end breakdown. It shouldn't be like this. When can Ownerrez commit to getting this done for us?
I expect to have dozens more properties next year, but not looking forward to this nightmarish task
Hi Michael, thanks for you reply. I did change those min and max rate overrides but not sure if it did anything. For example, i set the min to 1.000.000Rp and max to 10.000.000Rp and when i went in the Rates section, i changed a spot rate to 80, well below the minimum, it let me do it, now warning message.
Hi Xuan. For the context of anyone else seeing this, I know you operate in a currency that has a 'lot of zeroes'. It is easy to have a typo where you 'leave one out'.
Minimum and maximum rate overrides can be set at the property level in Properties > General Info. This can help protect a Hosted Website and Widgets. It will not prevent you from entering too few zeroes in a Quote. However, Quotes do show the common currency formatting of commas and periods to help identify large numbers. (63,000,000.00 and 63.000.000,00). These also appear in the Quotes > Charges and Bookings > Charges pages, where you also might do some price editing.
Thanks, This would work well with rooms in a house. But not for our hotel operation. The combination changes very often, and the rate set up would be complicated for booking online.
Hi CY. This may be a good suggestion and a useful tool for those with 'multi-unit' properties. What we recommend for now is that you create 'combo' properties that correspond to your most frequently combined units. These combo properties would then be 'mutually blocked' with their individual counterparts. Then, if a guest booked one of these combos, they would only have one set of paperwork along with combined pricing that you would set. Of course, the smaller your 'hotel', the easier this is. The more units you have, the possibilities increase exponentially. But, if you have just a few combinations that are frequently rented together, it might be workable.
Is there an update to this???
Once again for 2025 I will be manually creating 65 spreadsheets for our owners so that they can have a simple year end breakdown of RENT, COMMISSION, and TOTAL EXPENSE per month in a simple format for the year. I hate to complain but we have been waiting years for this capability. It seems pretty straightforward unless I'm missing something. Its just a spreadsheet with literally 3 columns and 12 rows but so incredibly cumbersome to create by hand.
PRAISE BE! 🙌🏼
These new conditions released today!
Hi Elliot,
I'm testing this now in my own account, and converting a block to a booking is applying my property level Security Deposit in the booking Rules.
Could you please write this in to help@ownerrez.com with screenshots and ORB#s so we can take a closer look? What you're describing here does not sound like expected behavior, and I am unable to reproduce it.
Thanks for this request, Liz! Feel free to share it with likeminded users who would be willing to give it an upvote.
[This topic has been merged with another topic (Add Remove All Other Discounts for all Discount Types). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic ('Remove all other discounts" check box for optional discount)]
I would like to request that when converting blocked dates into a booking it use the property default for the security deposit instead of OR's default amount of $300. There are no properties in our portfolio that use anything close to that small of a deposit. It makes no sense that when I say "Use the default charges" it won't use the default security deposit settings as well.
@Alece - Voted!
Yes yes yes to both of these!!!
@Shannon - I've had a feature request in for the proper case formatting for a bit now. Would appreciate you adding your vote: https://www.ownerrez.com/forums/requests/standardize-capitalization-of-guest-name-when-bookings-come-in
And having the optional field for an additional guest would be SO helpful!!!
I’d like to suggest two enhancements to improve data consistency and search accuracy in OwnerRez:
Automatic Proper Case Formatting:
Please implement an automatic conversion so guest first and last names are stored in proper case (for example, “John Smith” instead of “JOHN SMITH” or “john smith”).
Additional Guest or Company Name Field:
It would be very helpful to have an optional field for an additional guest or company name. Many bookings are made jointly (for example, “John Smith and Jane Doe”) or on behalf of a business (“John Smith – Smith Consulting”). Having a dedicated field would make it much easier to search for later.
Great idea and thank you! How would this work for Airbnb reservations?
The same way. Create a channel template and channel trigger (applicable to Airbnb). Make sure you are clear in your template that whatever percent discount is off the rate they booked with, and taxes still apply. If they agree, add an extra night in OwnerRez and bill them for the extra night by sending a payment request from OwnerRez (personally, I do not involve Airbnb in extra night extensions). I suppose you can do via the Airbnb resolution center too.
As this is getting to involve specifics to your account, it will need to be addressed by a Support ticket not public in the forums.
Please check your additional emails associated to your account, as we've been trying to reach you but your primary address has been bouncing back.
I am also putting you in queue for a callback in case you aren't receiving any of those emails.
But I don't use it . . .
