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Please can you set the fine print option
Guests will receive a rental agreement which must be signed and returned to the property prior to arrival. If guests don't receive the agreement on time, they should contact the property management company at the number on the booking confirmation.
As ticked autmatically for all new listings?
This one is already ticked:
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
But not the rental agreement
For people that do their own pricing it would be very helpful to be able to change prices on the ribbon calendar. Instead of going back and forth to see what’s booked to lower prices and or for events
We would love this feature too, since our guests can also pay a surcharge for a late check-out during the booking process.
It would be very nice to have the surcharge trigger an automatic change in the check-out time.
We absolutely love OwnerRez!
We would also love this feature as our guests also have the option to pay a surcharge for a late checkout during the booking process.
Currently we manually check each booking for the surcharge and modify the check-out time.
It would be wonderful to have the surcharge trigger the late check-out automatically.
We absolutely love OwnerRez - thank you for all your hard work!
Hello,
I was curious if other OwnerRez users have asked about adding Klarna as a checkout option for guests? I have it through my Stipe account; however, it doesn't show during the booking checkout process. I know PayPal has a buy now, pay later option, but have others asked about linking, connecting, or offering other providers for Direct Booking customers?
Thank you!
Our guests can pay a surcharge and add a "Romance Package" during the booking process.
We include a late check-out as part of this package/surcharge.
Currently we manually check each booking and modify the check-out time.
We have automated adding a "Romance Package" tag to the booking, triggered by the surcharge.
We would love to automate the late check-out, also triggered by the surcharge.
We absolutely love OwnerRez - thank you for all your hard work!
Currently the booking.com integration only allows infants no = 0 and yes = 10
In some countries maximum occupancy is legally enforced and includes infants,
So eg a studio that allows 2 people can be 1 adult plus infant, but not 2 adults plus infant
So it would be yes to infants, but no to over occupancy.
Please change to be able to say yes to infants but eg max 1, and no over occupancy
[This topic has been merged with another topic (Extend Stay Quote). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Ability to Send Quote for Extended Stay)]
Hi Kimberly,
You can now configure Scheduled Triggers to fire minutes before or after an event. This is configurable in ten minute increments, all the way up to 24 hours.
When an owner clicks on a booking in the calendar within the Owner Portal, the financial figures displayed are driven by the fixed financial permission level (Owner Revenue / All Totals / Detailed Financials) set by the property manager.
We have this set to Owner Revenue because if we set it to All Totals then it displays a higher figure as it includes some of the hidden fees/charges that are not relevant to the owner and are paid directly to the PM. However choosing Owner Revenue doesn't detail the cleaning fee or channel fees so the figures look much lower.
There should be a way to display the same figures as is displayed on the statement with the ability to hide any hidden categories.
Hi Katie,
The difficulty I see with this request relying on votes is that there are likely to be a relatively small number of users of the single property template. Of those users there is an even smaller number who are aware that they do not have access to a feature that the multi-property template users do.
What I'd like to understand is why the feature wasn't initially applied to both single and multi-property templates?
I understand how the new feature request system works but this is not a request for a new feature. Single property hosted website users should not have to fight to get a feature applied to their hosted websites that is already available to multi-property template users.
I know nothing about coding but I assume that now that the code has been written for the multi-property templates, there is less work to apply it to the single property template than there was when it was a completely new feature.
I'd like to request that, given the circumstances explained above, this feature be added to the single property template without needing to meet the usual requirements for new feature requests.
Lucy
I just hear that you’re integrating with Google Hotels! If you also integrated with Expedia, you could literally corner the boutique hotel and inn space as a PMS. I researched nearly 20 hotel PMS’ and all but 3 were deeply antiquated and anything interesting basically does a minimum of 20-35 doors as a baseline cost.
OwnerRez could take the boutique hotel over if it added Google Hotels, Expedia, and maybe one hotel engine channel connector like SoteMinder to connect the vast array of hotel tools.
Let’s get OwnerRez to bring in all of the inns, Bnb’s, and boutique hotels by making these few additional connections!
Does this mean that you may consider Expedia too?
Unfortunately, we have no estimates or additional information to provide for Expedia at this time. We have the world's best partnership with Vrbo, of course, and some of their STR traffic is co-hosted on Expedia, but I know that's not what you need and won't help the boutique hotel/BnB market at all. It looks like the Expedia request doesn't have a lot of traffic or votes. Make sure to be noisy over there too! There may be administrative/partnership obstacles on that one, though.
I also second that remark about you being able to gobble up the entire boutique hotel / inn market with a few upgrades in this direction. I looked at 18 hotel PMS’ and had plans to move our inns/hotels to them but the market is either deeply antiquated or more modern and robust while pricing out any hotels with less than 25 rooms. There were literally 3 hotel PMS’ that I felt would meet our standards.
OwnerRez could absolutely blow the top off of this market if they take the time to integrate with Google Hotels, Expedia, and a channel manager like SiteMinder. OwnerRez’ engine connected to those sites would change the game for that industry. Or should I say…. INNdustry
This! Yes! Makes me so happy! I can stop interviewing other systems! Thank you!
Shelley @ The Victorian Inn
This is fantastic news Paul! Does this mean that you may consider Expedia too?
We had to move to another PMS for a historic boutique hotel that we bought last year (and are still trying to run our other, smaller, inns on OwnerRez). This might allow us to move all of our hotel properties to OwnerRez if you add Google Hotels and Expedia. The last thing would be the ability to connect with a 3rd party channel manager that allows connections to things like Google Meta and 3rd party hotel software like Stash Rewards, etc.
All I was meaning to say was Woohoo! Very excited. Let me know if you want a tester.
Also, while it's 5% of your base now that would be eligible, I bet if you had this feature you would have a lot more customers like us. I only went with OwnerRez because renting the full Inn rental used to be a bigger chunk of our business but I wouldn't have considered it if that weren't the case
Very true!
if we disable all of our room types but one will most of the work we've done stay in place since our account is still open?
Yes, that will work. There would probably be some minimal cleaning up when you come back because the listing content might be a bit stale, but yes that will work!
Thanks for the update Paul! Hopefully this is already accounted for when weighing the prioritization of a feature request/integration but even if it's 5% of your customer base, most feature requests aren't ones that people would leave OwnerRez over for lacking but this one has a huge financial impact. Also, while it's 5% of your base now that would be eligible, I bet if you had this feature you would have a lot more customers like us. I only went with OwnerRez because renting the full Inn rental used to be a bigger chunk of our business but I wouldn't have considered it if that weren't the case (and it's not the case now but at this point I'm so tied into OwnerRez). I'm in a local Inn group and while they've all heard good things about OwnerRez they also said Google Hotels is a huge income generator and wouldn't consider OwnerRez due to that. So hopefully that is considered and gives the project more momentum but I'm glad to hear it's been greenlit!
If you come across any ways for us to still be able to use Google Hotels in the interim I'm all ears but the only way I understand how basically involves getting a whole new PMS/leaving OwnerRez. I know Bri posted in a comment earlier about leaving an account open waiting for the feature so as not to do the setup work again if we hope to come back, if we disable all of our room types but one will most of the work we've done stay in place since our account is still open?
Thanks again!
Lindy
Adding on to what Bri said...
We have "done research" on Google Hotels twice in the past, once a long time ago and then again right after we released GVR. There are many types of research - product market fit, partnership requirements, etc. The kind of research we're doing now is much deeper and entirely within the engineering team. The engineering team is actively spec'ing how it deviates from GVR and writing coding tasks. In the past week, we have greenlit it, and it's been assigned to an engineer to move forward. As for when it will be released or what obstacles we hit from this point forward, we can't say, which is why Bri said we can't give an ETA.
Re: why hasn't this been done sooner, we agree that there is a real need for Google Hotels within the STR world (because of small boutique-style BnBs, inns, and motels that are caught between a rock and a hard place), but we estimate that only about 5% of our customer base will actually be able to use it. That 5% isn't even everyone who would use it, necessarily, just the group of users who would be eligible. Compare that to Marriott, which has a 20-30%+ eligibility fit.
Unless something completely unforeseen happens, this should be out long before October. Not guaranteeing that, just saying that based on the R&D and engineering tasks I see at the moment, it should not take that long.
I will likely be leaving in October if Google hotels isn’t released by then. Question: can my account stay inactive so when you do get it I can come back?
You cannot have an OwnerRez account that does not incur monthly fees. However, should you choose to do so, you can close your account if / when needed. We can re-open the account if you decide to come back at a later date. Keep in mind though that there is manual work that will need to be done by you upon reopening.
When an OwnerRez account is closed, many things are turned off including, but not limited to:
- Channel Integration connections
- Calendar import/exports
- Scheduled credit card payments
- Messaging automation (eg. triggers)
- Hosted websites, SSL certificates
- Widget integration
We have to make sure that all of these things, and other background processes, are no longer running, so a number of things are checked and flagged when an account is closed. The closing process is invasive on an account and therefore not magically reversed.
Because of this, it may be financially worthwhile to keep your account open instead of closing and reactivating the account later, if that is what you're planning on doing.
Hi Bri, why only on the radar and in the research phase after over two years?
Hey Scott,
As I mentioned above, Google Hotels has some meaningful technical differences from Vacation Rentals that require us to fully understand the scope before development can begin. On top of that, we have to weigh it against the overall demand we're seeing across all feature requests, and right now there are items with higher overall demand from our user base.
We're invested in making this happen and will post updates here as they're available.
I will likely be leaving in October if Google hotels isn’t released by then. Question: can my account stay inactive so when you do get it I can come back?
Hi Bri, why only on the radar and in the research phase after over two years?
Hi Bri, checking back in to see if there are any updates on this. I'm considering moving to another PMS and this is the primary reason but that will take time and effort so if this is something OwnerRez really has on their radar I would wait.
Thanks,
Lindy
Hey, Lindy!
Our devs are in the research phase for Google Hotels integration at this time. While many things are similar between Hotels and Vacation Rentals, there are some significant differences with the Hotels aspect that we have to understand fully before we can start developing this integration.
It is absolutely on our radar, and I can see some recent back and forth internally on the research side. How long it could take to get from the research phase into development, and then into production, I simply cannot say.
I do not intend to make any false promises here. We are very interested in a Google Hotels integration, but there's still a good bit of work to be done to get there. That said, there's no ETA I can provide.
We will post updates in this thread as they become available.
There are OwnerRez users that have B & B’s and boutique hotels that have front desks and are in need of hotel.com
Hi Bri, checking back in to see if there are any updates on this. I'm considering moving to another PMS and this is the primary reason but that will take time and effort so if this is something OwnerRez really has on their radar I would wait.
Thanks,
Lindy
Hey Eric,
Your request was merged with another that asks for this setting for direct booking sites as well, but I did want to let you know this is a setting on your Airbnb API.
It's not a per property setting at this time and would apply to all properties that are live on that specific connection, but you'll find it in Settings > Channel Integrations > Airbnb > click Change > Lead Time.
Our development team would like to formally request the addition of Retry-After and X-RateLimit-Remaining headers to the OwnerRez API responses. Adding these headers would provide essential data for our client-side traffic management.
Retry-After header would allow us to implement "better retry/backoff on the queue side" so that any 429 errors we see "recovers cleanly".X-RateLimit-Remaining header would allow us to fine-tune our client-side governor, giving us real-time insight into the available capacity before we hit the limit.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.