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[Another topic was closed as a duplicate of this topic (Integrate Custom Field Definitions into the Rezzy FAQ Section for Enhanced Automation.)]
Hey Austin,
I'm moving this post over to the Feature Request forum for voting. Feel free to share it with likeminded users who would also find this beneficial!
Since the changes to the owner statements in November we are no longer able to use the totals boxes as they show the incorrect data.
This thread has resulted in a project to provide more functionality in the 'notes' section, but I wanted to bring clarity to this comment about the 'totals' that are available at the bottom of the PMv2 statement view. In November, changes were made to the owner statement as part of PMv2, while still in beta, to report all booking-related expenses in the booking section of the owner statement. Removing them from the expenses section. The expenses section is now exclusively for property and owner-related expenses. Depending on your settings, individual booking expense line items can still be displayed in the expenses section, but the monetary fields will be 'NA'. The totals at the bottom can still display the Statement Total along with the booking and expense section subtotals, but those numbers will be displayed as described above, which may be different than how some users were using them, but they are not 'incorrect'. In other words, the subtotals will remain the same regardless of whether certain categories of expenses are hidden from the statement or not.
It's your original post here, I just moved it from the Rezzy AI forum over to the Feature Request forum. You'll now see the ability to upvote this topic at the top of the page. 😃
[This topic has been merged with another topic (An app for owners and guests). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (App for Guest)]
I would like to have an OwnerRez Optional Items Booking Form which includes all of the appropriate options that a guest can add to their ALREADY MADE BOOKING.
This would be a form that can be sent to the guest AFTER the booking has been made, giving them a chance to ADD any appropriate (by date or season, etc.) options that would normally be available to them when they initially complete the booking form in OwnerRez. Or it could allow for CHANGES to be made to their already ordered Optional Items.
I would use this to follow up with guests and confirm with them what is included in their booking and what is not, just so that there are no surprises on either end when the arrival date comes and the guest hasn't ordered optional pool heating, for example. With an integrated OwnerRez Options form, I wouldn't have to manually transfer the information from the 'manual' options booking form I presently have on a page on my website, and the guests would also be able to authorize the payment for the options when they are booking them, which works better for everyone.
It would also be very handy for those situations where guests book through a listing site which has no capabilities to offer and charge for optional add-ons. (For those of you who would remind me that OTAs want all payments to go through their systems, I don't care... I'm running my business, not theirs, and if they had their act together they would have means for ordering and paying for optional add-ons in their systems already, but even so... if add-ons are processed through their system then they would just use it as an excuse to increase their 'service fees' to the guest or me and I don't want that either.)
Of course, a link to this form and/or a widget for incorporating it into a website would be a great plus as well.
I already have and use a manual order form for this purpose, but having one that is incorporated into both OwnerRez and my payment processing system would be SO much better.
PS My OLD PMS had this feature twelve years ago! It was part of the guest portal for their own online Booking Confirmation and Management, another feature OwnerRez lacks and desperately needs.
I'd like to see an option to export message history, too. The applications are truly endless from AI to business decision making. One such decision I face right now is staffing coverage by day of week. My gut tells me weekend coverage is a no brainer yet what about the weekdays. Wouldn't it be great to have exported message history to analyze volume by day of week. This should be a fairly quick and easy feature to execute for the highly capable OwnerRez dev team.
This would be a very useful feature.
I can't find this in the feature request. Can you point me to it?
Wow, duh. Where is my brain? Thank you so very much, that worked!!
Hi Laura,
We won't be adding check-in/out times to blocks, but we are planning to tackle true owner bookings in the near future. At present, this work is already tasked and ready for development. I'll merge your request in with the one relevant to the work planned, and will keep everyone posted in that thread as things progress!
[Another topic was closed as a duplicate of this topic (Please add check-in and check-out times to Blocks)]
Hi again! Add parenthesis around [IncomeCategory_RentOnly]-[ExpenseCategory_Channel] so that the formula knows to apply the division only after that subtraction. It should look like:
([IncomeCategory_RentOnly]-[ExpenseCategory_Channel])/[Nights]
Remember that if you are PPB with Vrbo, those channel fees need to be imported or manually added: https://www.ownerrez.com/support/articles/vrbo-commission-file-imports
We have 130 homes, and we need this for our maintenance team. Currently, on the OwnerRez ribbon, when an owner blocks dates for their own stay or when we create an internal block, the system does not allocate check-in or check-out times for those blocks. The only time check-in and check-out times are assigned is when there’s an actual reservation. This creates a scheduling gap for our housekeeping operations. Without those time allocations, our cleaners can’t accurately plan when an owner is arriving or departing, which makes it difficult to align turnovers with other reservations in the system.It would be extremely helpful if OwnerRez could allow check-in and check-out times to be added to owner and internal blocks, so our housekeeping teams can see those timeframes on the ribbon and easily incorporate them into their cleaning schedules.
Hey Brandon,
Thanks for taking the time to write out those thoughtful considerations!
We currently have a lot of changes coming to Triggers in 2026, much of which are already in development at this time. I do believe we'll address all of your concerns with the work already underway.
Thank you for your help previously. If able to, I would greatly appreciate your advice on a few more formulas. I'm trying to show the ADR but after channel fees. Originally I was using what you suggested, and it worked great, but with the new Airbnb host fee, I'm now wanting to just show owner's ADR but after channel fees since it's a wash. I'm currently using "[IncomeCategory_RentOnly]-[ExpenseCategory_Channel]/[Nights]" and its giving me just the total rent, I used "[IncomeCategory_RentOnly]-[ExpenseCategory_Channel]" to show rent after channel fee, and it works great, when I try and divide that by nights it just gives me rent after channel fee again.
I like to show owners in this order
Nights
Nights (in period)
Rent Total
Average Daily Rent
Rent Total (In period)
Average Daily Rent
PM Comm Total
PM Comm (In period)
Just can't get the average daily rent to work after channel fees. Any help is much appreciated!
Is there any update on this topic or a workaround identified? I have 2 main seasons: 7-day summer rentals with scheduled same-day turnovers and the rest of the year I need a 1-day gap to make sure I can get cleanings done on time. How can I make both work? Do I have to go in and block a day after each booking? I would like gaps specified by season, not property.
[This topic has been merged with another topic (Payment Schedules). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Scheduling payments for long-term stays BEFORE booking)]
[This topic has been merged with another topic (Support for Invoice (Co-Host) Business Model within Property Management (PM) Module). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Track Airbnb Co host Deposits in Owner Statements)]
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
Hey Evan,
Thanks for writing this request!
After a quick internal discussion, we realize that this is a feature we should have supported for some time now. As such, we've written up the changes and this is now in development. Once this rolls out to all users, if there is a Studio type room, we'll show Studio where one would normally show X bedrooms.
I'll update the forum thread here once this change has been released!
Hi Miapartamentos,
I apologize that you didn't receive a response when this was first posted. Please know that the request was received and acknowledged internally, but we should have made you aware here. We're actively working on ways to improve our forum post handling and certainly hope to exceed expectations in 2026 with what we have planned.
Dark mode is something many of us here would personally love too, especially for those long work days in front of a screen.
We absolutely agree that this would be a great enhancement. That said, implementing dark mode properly across the full OwnerRez application requires a deep design and engineering effort to make sure readability, accessibility, and visual clarity stay strong in every corner of the product. Because we want to do it the right way, it has not reached the top of our development queue just yet.
In the meantime, some users have found success using browser extensions that simulate dark mode. These tools will not always produce a perfect visual experience, but they can help reduce screen glare while you are waiting for a native solution from us. A few examples include Dark Reader and similar extensions available for most major browsers.
We are continuing to monitor interest in this request, and your vote helps us better understand how valuable this would be for users like you. If you know others who would benefit from dark mode, please feel free to point them here so they can add their voices as well.
Thanks again for your suggestion and for being part of the OwnerRez community. We really appreciate it.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
I'm a little late to the game, but DEFINITELY looking for improvement for triggers. Here is what I recommended via email:
THE ISSUE:
- The trigger creation process to be pretty limited and a little frustrating as a result.
THE GOAL:
- To create 1 (yes, only 1) conditional trigger that sends an email OR sms notification for trash pickup day, 1 day in advance at 6 pm. The “OR” condition responds to a channel vs. email vs. sms scenario.
THE ISSUE, CONT:
- The current setup requires me to create a NEW trigger for EVERY property scenario (ex. Pick up vs. Crew handles), EVERY Booking week day, EACH channel vs direct (ex. “Has real email”) scenario, AND more. And that is only for trash. Not all the other things we want to send out for discounts, services, etc.
- With my current level of understanding, the current setup is unsuitable for our most advanced needs and would require A LOT of extra time and tweaking to get it just right.
THE SOLUTION:
- What would it take to add additional conditionality logic to the triggers? I’ll even beta test this for y’all just to save us and countless other PM's the necessary time and effort of creating hundreds of extra triggers.
THE CREDIBILITY:
- A few years ago, I became the resident expert on ActiveCampaign in a national agency setting and grew to appreciate email marketing triggers and conditionality. Since then, I have worked with other systems and got to see different approaches.- Additionally, I currently run a small but mighty dev team and we built custom full stack solutions for various small business and enterprise needs. So if this is an internal resource matter, I don’t mind coming alongside and providing some manpower on the beta testing for "Triggers V2"
The detail behind overall guest/host figures is necessary for any meaningful reporting. In my model, I have all the APIs hooked up, but am missing the detailed pricing and for this I need to use the XLS extract manually. Please would you consider creating, or provide me access to an API that gives this detail, such as what is contained in that extract?
Thank you for submitting this feature request! I understand you'd like OwnerRez system notifications (inquiries, quotes, bookings, security deposits, Rezzy tasks, etc.) to be routed to property-specific email addresses stored in a custom field (PXEMAIL) rather than always going to the account-level email address.
Current Functionality
Currently, OwnerRez system notifications (alerts about new bookings, inquiries, tasks, etc.) are sent to the account-level email address configured in your user profile. These notifications come from alerts@ownerrez.com and are designed to keep you informed about important updates.
While OwnerRez supports custom fields at the property level (like your PXEMAIL field), these are currently used for inserting property-specific data into guest-facing templates (emails, rental agreements, etc.) rather than controlling where system notifications are routed.
Workarounds & Considerations
While native property-specific notification routing isn't currently available, here are some options to consider:
1. Email Filtering & Forwarding Most email clients allow you to set up filters that automatically forward messages containing specific property names to different email addresses. Since OwnerRez notifications include property names when possible, you could create rules to route notifications accordingly.
2. Team Access for Property-Specific Management If you have different people managing different properties, you can grant Staff Member Access or Portal Access with property-specific permissions. Each team member would receive notifications only for properties they have access to.
3. Multiple Owner Email Addresses (PM Feature) For Property Management users, you can configure multiple email addresses per owner, and when using field codes like {OEMAIL} or {BOWNEREMAIL}, all owner emails will be included.
Thank You for Your Feature Request!
Hi Amy,
Thank you for taking the time to submit this thoughtful feature request! We appreciate you sharing your workflow needs and the specific use case for bulk rate adjustments.
Current Bulk Rate Capabilities
While OwnerRez doesn't currently offer a percentage-based bulk rate adjustment tool exactly as you've described, we do have some batch capabilities that may help:
Batch Copy for Seasons and Rates
You can copy seasonal rates across multiple properties at once. This allows you to:
To use this feature, navigate to Settings > Pricing > Seasons, select the seasons you want to copy, and click the Copy Forward button.
Alternative Approaches
For percentage-based rate increases, you might consider:
Your request for a dedicated bulk percentage-based rate adjustment tool has been noted. This type of enhancement would indeed improve efficiency for property managers handling annual rate increases or market-wide adjustments across multiple properties.
The OwnerRez product team reviews all feature requests from the community forums, and user feedback like yours helps prioritize development efforts.
Best regards, OwnerRez Support Team
