Latest Activity...
Hi Alison, I would say this is a valid request, except that I can no longer find internet or wifi anywhere in the BDC amenities. Maybe I am blind, but I went through the lists in the Extranet multiple times. Also, please note that 'free wifi' is not one of the choices in OwnerRez Properties > Amenities..
The project is well underway, and just landed with our QA team in the last few days! While I cannot provide a precise timeline for beta or full release, things are moving along nicely.
We'll continue to post updates here as they become available.
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
I help a lot of Owner Rez friends so I have a long list of accounts I can switch into but some I access far more than others. Please allow custom ordering of those accounts (or even just default to being alphabetical rather than order of most recently added) or allow us to "pin" frequently accessed accounts to the top. Thank you!
Good morning, all,
Have we (host) had any recent response or communication from OwnerRez on this topic (Buy Now Pay Later) and the ability to offer it via an API integration for direct booking checkouts? Airbnb guests told me about Klarna, and I'm seeing other hosts recommend options from years past that I'm not that familiar with, too. Can anyone tell me how they are using, or have experience with, something that can be integrated now, or be part of the checkout process for direct bookings?
Also, from a cost perspective, Klarna is already set up through Stripe, and it looks like they only charge the host 6%, while guests pay fees/interest. Please let me know if I'm missing anything or
Thank you so much!
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
[This topic has been merged with another topic (Buy now pay later options such and Paypal or other payment option integration solutions). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Klarna As A Payment / Check Out Option)]
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
I had someone reach out to me last night and tell me that my prices were higher on my hosted website than they were on Airbnb. I knew that this had to be wrong because of the markup we have on our Airbnb listings.
So I went to our website and Airbnb's listing for one of our properties to see for myself. What I discovered was that Airbnb is showing the total price (excluding taxes) while our website is showing the total price for a stay (including taxes). This makes it appear that our prices are higher, even though they aren't.
Is there a way to set our Hosted Site to display prices the same way that Airbnb is displaying total stay prices, or is this even a good idea? It appears that Vrbo is doing a similar thing on their site as well, showing the total price before taxes.
Both of those tickets appear to have been submitted before I turned the new Rezzy changes on for you. I've let the support team know that I did that.
Great, thanks for checking . Fyi, had one reply created by Rezzy after your turned it on, and Rezzy followed my rule of not providing amounts for Airbnb rentals (which failed in the past) 👍🏻
Both of those tickets appear to have been submitted before I turned the new Rezzy changes on for you. I've let the support team know that I did that.
Thank you, Bri. I look forward to experiencing the update and, like Ariel, also hope it will bring some resolution to my open Rezzy-related support cases.
For me, I'd still like an option to toggle on notifications (or, even more ideally, summaries with links) of Rezzy-handled replies. My ideal scenario is to have Rezzy answering automatically during overnight hours, with me having a quick way to review the messages it sent first thing the next morning. Even if/when Rezzy is eventually working "perfectly", it's basically like a hand-off opportunity where my overnight "coworker" is getting me up to speed on what it handled while it was on duty.
[This topic has been merged with another topic (Allow same day bookings until a specific time...). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Same-day last-minute booking inquiry option on direct booking web page)]
Hi Bri, thanks.
Hi Alece and Ariel,
We've recently released some updates to Rezzy that are in beta testing at this time with our employees so we could keep an eye on how things were going before rolling it out to the masses. AI-drafted messages are now smarter and more accurate - fewer errors, less editing, and responses that better match your intent before you ever hit send. So far, we've had no complaints!
I'm going to enable it in your accounts so that you can take it for a spin. If you could give Rezzy a week or so and report back on whether or not you're seeing significant improvement that may result in this request no longer being strongly desired, we'd appreciate it!
Please be sure to provide thumbs up / down feedback on those Rezzy responses. We rely on those heavily to evaluate how things are going and where there's room for improvement.
Not sure if related to this (new Rezzy beta) or not, but I have two tickets opened related to Rezzy, one is wih Katie (Rezzy provides value when guest asks to change dates, even when I explicity asked not to do so [#413396]) and the other was just opened (Different Rezzy reply between live and Sandbox [#413742]).
There are two projects in the works here.
One is a bug fix for waiting to process a message until a booking is fully confirmed. That bug fix needed to go through our full dev and QA process, and is in testing at this time.
The other is the broader feature ask here for a delayed response setting on Rezzy. This is planned work, and we expect to have it in our developers' hands in the coming weeks. We did need to take some time to align this work with other system improvements before moving forward, as they'll be closely related, but I'm not able to provide a firm ETA just yet.
We appreciate your patience and will share updates as they become available!
Hi Alece and Ariel,
We've recently released some updates to Rezzy that are in beta testing at this time with our employees so we could keep an eye on how things were going before rolling it out to the masses. AI-drafted messages are now smarter and more accurate - fewer errors, less editing, and responses that better match your intent before you ever hit send. So far, we've had no complaints!
I'm going to enable it in your accounts so that you can take it for a spin. If you could give Rezzy a week or so and report back on whether or not you're seeing significant improvement that may result in this request no longer being strongly desired, we'd appreciate it!
Please be sure to provide thumbs up / down feedback on those Rezzy responses. We rely on those heavily to evaluate how things are going and where there's room for improvement.
5/20 Tweaks: "Integrate rate adjustments directly into nightly rent calculations rather than display them as separate surcharges"
Can you please undo this tweak? The entire reason we had seperate surcharges set up was so that we can track them. These surcharges are paid out to vendors or are seperate line items on our P&L. They are NOT commissionable to owners.
By lumping them together into nightly rent calculation, you have made them commissionable rent, instead of trackable expenses.
Please undo this "Tweak" as soon as possible, so we may avoid unnecessary manual correction of these transactions.
Yes, I’m about to switch to another company for the ai
If you do, please tell us which one and how good/bad is it...I have tested HostAi/Hostbuddy/Conduit, none worked perfectly (Conduit was the closest one to "almost there"), but I did the tests long time ago, so maybe their platforms have evolved.
Totally agree ... I have Rezzy in draft mode , using it as a fancy text editor; at least a couple times per day it generates very bad replies that, if automatically sent to guest, would cause big issues.
Please add notifications for Rezzy auto-replies. We need to be able to triage/prioritize these for review given the many ongoing issues and inaccuracies still plaguing Rezzy use.
Please add notifications for Rezzy auto-replies. We need to be able to triage/prioritize these for review given the many ongoing issues and inaccuracies still plaguing Rezzy use.
Yes, I’m about to switch to another company for the ai
This continues to be extremely problematic and a significant issue. Any forward progress with development on this?
Any update on timeline yet?
