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Yeah, let's take it up via email please. That way we can discuss account details if needed.
Hey @Bri -- I'm running into a Sandbox example where the logic seems to be failing on this. Can I email you with more specifics or prefer I share here?
Excellent! Marking this request released.
@Bri -- This seems to be working now! I'm still working to refine my Directives to get it to use that information exactly as I'd like it to, but Rezzy does seem to be able to access that data now. THANK YOU!
You should be able to flush those toilet photos for channels other than Airbnb, yes. 😉
This is awesome, now I don't have to send Airbnb required toilet photos to every channel, lol. If I understand correctly.
Epic! So happy to see this change! Thank you
Cameron
This feature was released this week! You can read more about it here - https://www.ownerrez.com/support/articles/property-photos#exclude
You can now exclude photos from specific channels by clicking on the pencil (edit) button on any given photo and using the "Hide this photo from..." dropdown.
Hi, all!
Triggers can now be set to run at 15-minute intervals throughout the day instead of only on the hour. 😃
Hey Alece,
Can I ask you to test a scenario like this in the Rezzy sandbox again? I think we got it handled but wanted to have you poke at it before marking this released.
Summary
It would be a huge time-saver if we could "teach" Rezzy by bulk-uploading files instead of entering everything line-by-line.
The Pain Point
Right now, setting up the AI is a bit of a grind. For those of us with 50–100+ FAQs or detailed house manuals, manually typing every single Question/Answer is a major hurdle. It takes a long time to get set up, especially if we are migrating data from another system.
The Idea
It would be awesome to have an "Import Knowledge" area where we could drop in two types of files:
CSVs: Let us upload a spreadsheet of our FAQs (Question, Answer, Tag). This would make bulk-editing or moving over from other platforms super fast.
PDFs/Docs: It would be cool if we could upload our digital guidebooks or appliance manuals. The AI could read these and down the road suggest new FAQs or Directives based on the content.
*Key here would be a moderation queue: we’d want to review and approve these suggestions so nothing gets added to the live "brain" automatically without a sanity check.
The Benefit
A host could just upload their FAQ spreadsheet and their House Manual PDF, and bam—Rezzy is 95% trained in 5 minutes.
I would have to agree Susan, this isn't really a feature request, it's more of a need to have. We have recently moved over from another PMS where we were using a Jervis integration, and never had any issue with the lock synchronization. Since Door Codes are listed as a feature of the OR product I did not realize there were existing problems with synchronization. Thanks for the heads up!
I’d like to propose a workflow improvement that would significantly streamline daily operations for OwnerRez users—especially those managing multiple properties, automations, and guest-specific workflows.
The Idea (Simple but Powerful)
Add a “Tasks” button or hyperlink directly within the reservation interface that allows users to:
View all tasks already associated with that reservation
Create new tasks tied specifically to that reservation
Edit or manage those tasks without leaving the reservation screen
In short: tasks where the reservation already lives.
The Current Challenge
Right now, creating or managing a task tied to a reservation requires several extra steps:
Navigate away from the reservation
Click into the main Tasks menu on the left
Work through multiple dropdowns
Select the property
Search for or manually identify the correct guest/reservation
While this works, it’s time-consuming and disruptive, especially when:
You’re mid-workflow responding to a guest
You need to set reminders for things like pool heat, special amenities, owner requests, or mid-stay check-ins
You’re managing many short stays where tasks are frequent and time-sensitive
This friction adds up quickly in a system that otherwise excels at efficiency.
Why This Matters
OwnerRez is already incredibly strong at reservation-centric management. Tasks are often triggered by or directly related to a specific reservation, so separating them into a different navigation flow feels like an unnecessary disconnect.
A reservation-level Tasks button would:
Reduce clicks and cognitive load
Keep users focused in one workspace
Minimize errors caused by selecting the wrong guest or property
Encourage better task usage overall (because it’s easier)
For power users running tight operations, this would be a meaningful quality-of-life upgrade.
Suggested Implementation (Flexible)
This could be implemented in a few ways, for example:
A “Tasks” tab or button alongside Charges, Emails, and Notes within a reservation
A contextual link like “View / Add Tasks for this Reservation”
Auto-prefill of reservation + property when creating a task from that view
Even a lightweight implementation would deliver immediate value.
Call to Action 🙌
If you’ve ever:
Wished tasks were easier to tie directly to a reservation
Found yourself clicking back and forth just to schedule a simple reminder
Manage detailed, reservation-specific workflows
Please upvote this feature request so it gets visibility with the OwnerRez team.
I am working with a digital marketing agency and they believe the Webp format would help our pages load significantly faster, leading to stickier website visits. I agree!
We sometimes offer lower than standard commissions and would like to include the "commission percentage rate" on each reservation as it appears on the owners statement.
So my request is to add [Booking_Commission_Percentage] as a variable for custom formulas.
I am currently calculating the rate as follows.
([ExpenseCategory_Commission]/([IncomeCategory_RentOnly]+[DiscountCategory_RentOnly]))*100
However, for a zero charge booking (i.e. owner stays) it displays an division by 0 error.
Did you check on the settings and preferences tabs for your owners? I think this may have what you are looking for.
No, I am not looking for owner defaults. I am looking for PM statement defaults. It does not exist.
https://app.ownerrez.com/management/pmstatements/add
I have to manually switch this to "Include bookings that depart by the statement date" every time I run a PM Statement.
I want consistency and make sure if I run it twice, or in preview mode or in a hurray I don't accidentally run it without that check box.
It would also be nice to be able run the PM Statement in legacy view mode.
Yes, this would be great! I want a Booking to come in and it creates a TASK that a human would follow up with like "Reach out and thank guest verbally for staying with us and find out if they need anything special". Tracking that in TASK would be great.
We used an arrivals form in our previous PMS to record arrival times and wine preferences. This would be SUPER HELPFUL to have it integrated into OR!
We will like to have a feature on each re4sertvation where you can regsiter any purchased tours, transfers or cocnierge services that will give us a commision for it. The idea is to be able to register this and then be able to have a report to keep track of this third party income to PM.
Thanks.
I’d like to offer a gift instead of a discount and would expect the appropriate way to do that to be through the existing promo_code field on the public booking page. Unfortunately, it appears the promo code is currently limited to pricing/discount actions only. I need the promo_code value to be exposed to OwnerRez automations (triggers/webhooks/API) so that when a guest enters a code like RETURN_GUEST the booking can be automatically flagged for staff action (for example, add the tag Welcome Gift Needed) and a visible invoice line Valued Guest Welcome Gift — $0.00 can be applied without changing the booking total. If the promo_code field cannot be exposed, please provide the exact, supported steps to achieve this same outcome while keeping the promo-code entry on the public booking page, including any required configuration for discounts, surcharges, custom fields, triggers, and the exact menu paths and criteria to use.
We would like to request an enhancement related to the new Airbnb Host Fee and the information currently flowing into QuickBooks.
At this time, the data syncing to QuickBooks is limited and does not provide enough detail on owner statements. We would like to see more descriptive booking information included in the QuickBooks integration, such as one or more of the following:
ORB reservation number
Airbnb reservation number
Guest name
Including these identifiers would significantly improve clarity and traceability on owner statements, reduce manual reconciliation, and help both our accounting team and property owners better understand individual charges associated with Airbnb reservations.
We would like to request a feature enhancement related to booking window lead times.
Specifically, we are looking for the ability to set different lead-time rules for Instant Bookings and “Book Now” reservations versus Inquiry-only bookings. Our goal is to require Instant Bookings and Book Now reservations to be made a set number of days in advance (for example, 3–4 days), while still allowing guests to submit inquiries for same-day or next-day arrivals.
At this time, when we adjust the booking lead window to 3 or 4 days in advance, the system blocks availability on the public website calendar for those same 3–4 days entirely. This makes the property appear unavailable, even though we are open and willing to accept last-minute stays via inquiry.
Ideally, we would like:
The availability calendar to remain open and visible for same-day and next-day dates
Instant Bookings / Book Now reservations restricted to a longer lead time
Inquiry-only reservations permitted for shorter lead times
This separation would allow us to manage operational needs (cleaning/inspection schedules) while still capturing last-minute demand and maintaining accurate availability visibility for guests.
Please let us know if this functionality already exists, is on the product roadmap, or if additional details would be helpful from our end.
Thank you for your time and consideration.
I’ve just made a guest app! Pending apple App Store approval.
my guests login with their OR booking number and surname and can set a door code for my smart lock, access guest guide book and push alert the day before checkout with their checklist of things to do.
Only v1 right now and I plan to add more to it and maybe even make apps for others
A guest app where the guest can book other properties on OwnerRez platform would also be amazing.
This feature is desperately needed. A block for an Airbnb durning the holding period for example is not an "owner stay" and should not be falsely sending owner stay notifications to an owner. a block for maintenance is not an owner stay. Owner guest stays should also be a different type of booking with specific trigging rules.
In the 6 years with OwnerRez we hope 2026 will come out with a fix for this!We know OwnerRez will do awesome.
Agree! I have utilized the templates in REI, using pivot tables from OR, but it could be integrated so much more. Would love an integration!
Hello. Long time OwnerRez user, first time posting in the forums. I have serious concerns regarding the payment quote form for guests. Screen shots below. I am receiving more questions than normal from guests when they are reviewing the quote payment page. I have had many guests stop the booking process after reviewing the initial quote page and ask me clarifying questions. I am very worried about the guests who may stop the booking process and do not reach out. I may be losing bookings because guests are abandoning the booking process due to lack of clear information. Examples below...
1.) The most pressing issue is the payment structure needs to appear on the initial page. The due dates and amounts are not shown on the first screen. For example, it is not clear that my payment policy is $300 due when booking and remaining balance due 45 days prior to arrival. Not having the payment structure is causing a lot of confusion. Guests would have to fill out all the information and make their way to the last section before the payment structure is revealed. The last page is 'grayed out' until the other sections are completed.
2.) I would like the Security Deposit to say "Refundable Security Deposit". The verbiage underneath should say "Credit card hold reserved 3 days before arrival"
3.) I would like ability to manually add more verbiage to the Cancellation Policy section. I could add notes describing the payment policy and cancellation policy in more detail. Right now is sounds too strict by saying 'No Refund Issued for Any Reason'. Guests are under impression that full payment might be due now and is not refundable. This is not true, as only $300 is due at time of booking if greater than 45 days prior to arrival.
4.) The time period to purchase travel insurance is not displayed. It is up to 30 days before arrival for standard insurance. It within 14 days of initial booking for CFAR. This information should be disclosed to guests.
A proper quote with the correct information that is clearly displayed upfront is critical for guests to proceed with the booking process. Please let me know your thoughts on these items. Have other OwnerRez hosts expressed similar concerns?
As 'Direct Bookings' is a definitive channel for OwnerRez, communications from Direct Bookings must also be considered as part of a "Unified Inbox", especially with the push on AI interaction with communications. Just under a year ago, a potential timeline was given within a thread that stated: "We are discussing what it looks like to have direct booking threads come into the new Inbox (and we already have plans to bring email into the Inbox later this year). Both of those would help communicate with your direct booking guests." I understand that roadmaps change, but customers would like to be apprised of what they look like, as these plans don't just affect your future customers but also directly impact your current user base.
Even as a stopgap measure, if there were an API to import/create e-mail messages within the Inbox, this would give folks the option to use automation tools like Zapier to push messages into OwnerRez. OwnerRez already has the capability to send e-mails from the defined e-mail address after the domain has been verified. This could allow existing AI to interact or route messages appropriately. Yes, all replies would go to myusername@mycustomdomain.ext still and it would be up to my automation to then push the responses back into OwnerRez.
Agreed - it would be great to be able to add a tag based on the text in a custom field and/or use as a trigger.
