Feature Requests

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We have lots of different documents for different needs.

It would be easy if they could be attached and stored in the OR record.

Example: master of the parking pass in case you need to reprint it: tied to property

Copy of the schlage master coded/qr code when you bought the lock: tied to property

copy of management agreement/w9: tied to an owner

Stripe - our payment processor now accepts Klarna and Affirm Pay and OwnerRez doesn't accept those on our website, we would like to see those accepted. 

If you are using Chrome, this appears to be a Chrome feature. Just right click and delete suggestions. 

Date Picker is covered by suggestions. It renders the picker useless.

There should be some way to turn off that behaviour in certain browsers that makes these suggestions pop up.
This behavior started about four months ago. 
This change would improve usability  

Make this the case with all premium features. I need to duplicate my property but I since it’s a duplicate I don’t need the second hosted website which I’m being charged for anyway. 

When I add a string like this to a quote

John Lemon <johnjohn@gmail.com> 860-377-0080

OR parses it into the correct fields, saving me tons of work.

It does not work in the new InBox

it says   Stuck Loading 

it would be great if you could add this functionality from the quotes to the inbox. 

I would greatly appreciate it if Direct Lock Integration were available for Yale Access (Yale & August Locks). Currently, Hospitable supports this feature along with other key functionalities like AI-assisted chat, which is why we are using two PMS platforms.

Custom fields  would be great! I made my own faq page but not being able to use a few fields made it more cumbersome than it needed to be.

YES PLEASE! Ontario will be bringing back the Staycation Tax credit and we will need this

Bumping this topic - I have been asked for a PDF invoice 4 times in the past month and print-to-PDF from the transactions tab looks terribly unprofessional. This seems like it would be a simple offering via OwnerRez. 

Agree - I also would like an AI agent that I can train on my portfolio of properties and their owner manuals. It could then answer most common questions.

Has anybody used AI in their OR business?

There is an integration to GuestLabs but I see nothing but just the initial page.

Offer the option to add the PM option to individual properties and not require all of them be charged.

I realize it's a tiered system of pricing and while I mostly manage my own listings, I currently have 1 (of 12) that I manage for someone else. 
I can't even run a simple report for payouts, etc. for this one unless I upgrade to the PM add on. 
Which I would do if I only had to pay for the one property I need it for. I don't want to pay 4X the cost to only use this for one property. 

Seem like it should be an easy tag that only properties labeled as managed are charged and only those properties have access to the options under the PM Feature. 

Thanks 

This request is being merged into https://www.ownerrez.com/forums/requests/lock-battery-notification-for-schlage-lock-integration-and-potentially-others

All unique votes will be merged into the thread linked above as well.

[Another topic was closed as a duplicate of this topic (Schlage Encode Low Battery Warning Email Trigger)]

This request is being merged into https://www.ownerrez.com/forums/requests/lock-battery-notification-for-schlage-lock-integration-and-potentially-others

All unique votes will be merged into the thread linked above as well.

[Another topic was closed as a duplicate of this topic (OwnerRez Lock Integration Battery Notification)]

I might have missed it, but was there a consensus on which might be a better option, Mailchimp or Constant Contact?

Has anyone found a good link explaining the process (or one like it) to integrate either of these to OR using Zapier?

Thanks 

It would be nice if there was an optional hosted canned FAQ page that could incorporate certain account-level custom fields, and maybe have it filled in by the owner in a form question - answer.  Also, that would automatically generate FAQ schema markup https://developers.google.com/search/docs/appearance/structured-data/faqpage

I agree that the ability for OR to auto tag repeat guests would be a great addition. Any possibility of this?

Likewise, is there something that I'm missing in terms of OR recognizing repeat guests? This rarely seems to happen. 
See screenshot.

This guest record is identical, not even Daniel vs Dan.

I blocked guest info for privacy, but phone and address were entered identically as well. Everything matches exactly. 

It appears that other PMs are iterating and adding features 2-3x faster. At this pace OR won't be the "go to PMS" for much longer. I really hope there's some plans in place to hire more Devs to keep up.

Huh? 🤨

Do you see all the updates going out every week?

Changelog:
https://www.ownerrez.com/support/latestupdates

Monthly Product Update posts
https://www.ownerrez.com/blog?category=updates

I agree that this Team Access Permissions request is behind and should be out already, but OwnerRez releases ten times as many updates on a regular basis as any other PMS system if you look across the whole spectrum of features.

Hi, Everyone!

Our next iteration of Tiered Access moved into testing today. This will include what Shawn mentioned back in January.

We began work earlier this week on the next level of Tiered Access, which will center around adding "Limited Access" permissions, beginning with "property-based" limited access options for Team Access Staff users. This will help those users who have staff who need access to some or all Properties' bookings and messaging, but not all account functions.

Here is a work-in-progress (i.e., not necessarily final) screenshot of the settings/invite page of a Team Access Staff user.

I've marked this request In Development (actively being worked on by one of our developers) and should get to QA later this month.

Other levels of Tiered Access will be needed after this, but this one will be a welcomed addition.

-Shawn

Hi Ownerrez Support Team,

I am reaching out to inquire about a potential adjustment to the messaging settings within the platform. Currently, when we communicate with guests, the Airbnb co-host's name is visible in the messaging thread. While this is helpful in some cases, it has become somewhat challenging to quickly identify the guest’s name in conversations, especially when managing multiple properties or working with several co-hosts.

We would like to request if there is a way to either hide or minimize the visibility of the co-host’s name in the message thread, allowing the guest's name to be more prominently displayed. This small change would significantly improve the efficiency of communication, helping us respond to guests faster and more effectively.

Having this feature would also allow us to streamline our processes, ensuring we can quickly identify and address any guest needs without confusion or delay. We believe this would be a great improvement to the user experience, especially for hosts managing a larger number of reservations or co-hosts.

If such a feature is not currently available, we would greatly appreciate it if you could look into the possibility of adding it in a future update.

Thank you for your time and consideration of this request. We truly appreciate all the support and functionality Ownerrez provides, and we look forward to any updates or suggestions you may have regarding this issue.

#2 you can just disable a discount until you need it again, then enable it 

we are committed to having all of our homes ready before 4 o’clock on any day so we need to cut off to be 12 o’clock. This will increase our business huge you need to do this

I’d love a trigger and notification when a guest uses their door code at check in. Airbnb sends check in notifications if your lock is integrated with them, so OR should be able to as well. And I usually send a welcome message. I prefer to do it right when they check in and not at a set time. So a trigger would be helpful to automate that. 

It would be nice to be able to email a report (booking summary and detail, occupancy, etc.) instead of having to download and then create an email to attach the report.

This request is being merged into https://www.ownerrez.com/forums/requests/trigger-action-be-able-to-set-the-occurring-time-to-30-minutes

All unique votes here will be merged into that request as well.

We do have plans to make this possible, but we're still a way out from getting this into development. There are a number of moving parts that have to be taken into consideration under the hood before we begin work on this project. For that reason, there is no ETA I could provide at this time.

Your patience is appreciated!

[Another topic was closed as a duplicate of this topic (Delaying triggers by minutes or hours)]

I asked Customer service about this feature last week that they thought it was expected to be released by the end of the month. Not sure how reliable that info is.