Latest Activity...
There are fonts and colors available for hosted sites, including the Google font library, that are not available for the description overrides that feed into hosted sites.
Please add additional fonts in the overrides to match selections for the hosted sites, and add the ability to choose custom colors for fonts and backgrounds.
This is to help us ensure brand consistency across hosted sites.
Thank you!
I agree — The limitations of the fields that provide the totals now are less than ideal. Our workaround was to provide additional context via our theming settings. Sharing in case it’s helpful for you as well in the meantime…
Wow thank you. I had no idea we could do this in theming settings. I’ll take a look.
Although I still need to include gross bookings for the month somewhere so still need the notes section :)
I agree — The limitations of the fields that provide the totals now are less than ideal. Our workaround was to provide additional context via our theming settings. Sharing in case it’s helpful for you as well in the meantime…
I think a better option for this and less risky for us as VR operators is the ability to add BNPL providers ike Klarna or Clearpay (Afterpay) in the or Paypal Credit.
Since the changes to the owner statements in November we are no longer able to use the totals boxes as they show the incorrect data. I need to be able to write the gross bookings for the month (not ones shown previously), the total expenses and the payout to owner
I am writing it in the notes box like this:
Property 1:
Gross income:£2,612.91
Total Expenses: £1,403.51
Owner Payout:£1,209.40
Property 2:
Gross income: £2,410.02
Total Expenses: 1,545.09
Owner Payout: £864.93
Total for payout (combined) = £2074.33
But it is displaying on the statement as below which just looks confusing and hard to read:
Notes
Property 1: Gross income:£2,612.91 Total Expenses: £1,403.51 Owner Payout:£1,209.40 Property 2: Gross income: £2,410.02 Total Expenses: 1,545.09 Owner Payout: £864.93 Total for payout (combined) = £2074.33
It would be great if you could change format of the text as well. but the main thing is the ability to add line breaks. I tried doing this using the <br> but it caused a error page.
Does anybody have other recommendations of how to have a waitlist on their website? The RedCarpet Waitlist feature doesn't work anymore, I contacted RedCarpet and they weren't sure but also weren't invested in the feature, they just recommended I pay for the subscription.
The standalone waitlist function was rolled into our WatchDog app which combines three automation tools; Waitlist, Property Status, and Cancellation Manager. We've actually added new features to the Watilist tool including a customizable button builder. It generates a code snippet that you can drop into your website and sends guests to your custom waitlist site. Also, your site url now includes your business name and your waitlist page header uses your own branding. Here's the link to our waitlist site: waitlist.forourguest.com/potomacadventure/w
The full WatchDog bundle is free for a single property and 1.50/property for unlimited properties.
Does anybody have other recommendations of how to have a waitlist on their website? The RedCarpet Waitlist feature doesn't work anymore, I contacted RedCarpet and they weren't sure but also weren't invested in the feature, they just recommended I pay for the subscription.
Me too! This is a big problem for us as a UK PM. Owners need to see the Gross revenue, total expenses and then net for each month.
Since the upgrade in November the total summary at the bottom is even more incorrect. It now shows net bookings (after all booking expenses are taken off) it then shows expenses as £0 even though there is a big list of booking expenses and then it shows net to owner.
We NEED this for UK tax purposes.
Even if we could just have the ability to adjust the columns that show up in the totals box so we can choose what to display, like we can with the rest of the Owner Statement.
My owners can't refer to the Booking Revenue at the top because if there is an expense from a booking from a previous month it shows that in the bookings which then over inflates the gross booking revenue as it double counts the income.
If this would be at all helpful to you PLEASE vote for this as I've had numerous comms with OR about it and their solution is for me to use a calculator and write these totals in the notes section of each statement!!!!
Imagine how long that would take with owners who have 11 properties?!!!!
I use a template set up like this:
Hi {CFIRST},
Thank you for booking with YorGuest. Please find below the requested receipt for your records.
Please note as the owner of the property is not VAT registered no VAT is payable on your booking.
Charges: {BTAMT}
Paid: {BTPAY}
Owed: {BTOWE}
Number of nights: {BNNGHTS}
Date of stay: {BARR} - {BDEP}
Number of guests: {BNGUEST}
{CFULL}
{CADDRM}
{BCTAB}
Billing activity
{BBACT}
Thank You!
Kind Regards
YorGuest Team
Sadly though I do get guests coming back asking for a PDF version which I obviously can't supply. I just tell them to go to print in their email programme and save to PDF. Not ideal but better than nothing.
I have a footer on all our emails with all our company details including company number, registered business address and VAT number. On the header of our emails I have our company logo so at least when the guests do print to PDF it looks a bit like an invoice.
If I include our PROCESSING FEE under Rent, the guest views it as a higher rate and this will not work because as a comparison, we will seem much much higher than our competition. This is a HUGE stumbling block for us at this point.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
We need the ability for portal users to add or edit tags. This will allow to create custom workflows for guest messaging. For ex: a cleaner has been given portal access, after cleaning is complete they can add "Cleaning Complete" tag. There can be a workflow created, where when this tag is added the message is sent to next guests indicating that rental is available for check-in.
Tags can be added for other things as well, such damage, supplies needed etc.
Hi there!
What you're asking for is essentially payment schedules, so I'll merge this feature request that direction. If you'd like to add any additional details on how you'd prefer to see this feature function, feel free to add a comment on that thread!
[Another topic was closed as a duplicate of this topic (Variable payment schedules based on (1) how far in advance booking is made or (2) length of booking)]
With the vacation rental industry so oversaturated, high inflation and more cost cautious customers it would be very helpful if we could offer direct bookings different payment options. What I'd personally like to do is set my payment options like this.
For reservations that begin 0-89 days after the booking is made - give the option to choose to pay in full or break into two payments.
For reservations that begin 90+ days from booking date - allow customers to choose between paying in full, two payments or MONTHLY payments (with the last due 30 days before check-in). If they choose monthly, I'd love the monthly payments to be collected automatically (even if they aren't for the two payment option).
For people who are not great savers or are careful about not racking up interest payments on credit cards - this could make the difference in being able to secure a reservation or not.
Similarly, from reading previous feature requests, a similar rule could be created to allow the option of monthly payments for multi-month reservations.
Yes, this feature has been commonly requested, but is quite complex. We do intend to add it at some point in the future, but it is uncertain as to exactly when.
I totally get it that the dev team is super busy improving other areas of the software, so no worries on that front.
As to it being "quite complex," though, I don't quite follow. I could write a python script in a couple hours that could do this for me. In fact, I probably will, since it'll be awhile before it makes it into OR.
It looks like all the requests for memorizing report settings are getting merged into this thread, so I'll add this feature here:
It would be super helpful not only to remember the last-used settings on reports, but to actually be able to save specific configuration(s) so they can easily be returned to at later points regardless of what settings get used before then.
Sweet! I'll look forward to seeing the new-and-improved!
[This topic has been merged with another topic (Saving report settings). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Saving Reports - "Favorite Reports")]
[This topic has been merged with another topic (Saving report settings). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Memorized Reports)]
You bet! Not a perfect solution by any means, and I definitely see the value in this request.
Thanks for writing it up and have an awesome weekend. 😎
Thanks for this, Bri. This is helpful. I can just slightly customize all our system messages and then they should show up here!
Hey Shannon,
We have the Trigger Forecast that can be filtered by property, but it will show you messages set to fire for individual bookings and does not show System Messages.
Alternatively, you can filter (by property) and sort your Triggers grid to see what is scheduled to fire when at that property (just click the Description column header to sort it. It'll list event based Triggers first and then scheduled ones), but if you're using the description field in any of your Triggers, that will throw the grid sort off. The grid uses the timing of the Trigger firing in the Description column by default, and any descriptions applied manually will throw them out of order. Here's an example. These are in order from first to last:
But if I add a description to the "1 day before booking arrives" Trigger, we see it moves to a different spot now:
I understand that your request includes seeing System Messages as well which we don't include in the Triggers grid unless you've customized a System Message, and this request remains open for voting. I did want to let you know what was possible at present though.
Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.
YES! It is so challenging to visualize/understand the message flow. We annually go through to update all messages and man it's extra laborious because of this.
[This topic has been merged with another topic (Select which photos are sent to the difference channels and our own website.). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Picture Manager Upgrade)]
[This topic has been merged with another topic (Audit Trail - Ability to view more information in "Activity"). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Booking history)]
