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[Another topic was closed as a duplicate of this topic (Rate Comparison Widget for Direct Booking Sites)]
After some research into this topic, I'm afraid we will not be able to move forward with this request at this time. There are existing workarounds available.
A big driver for that decision is that Vrbo doesn't support percentage-based cancellation fees through their API. Your main options are to set your Cancellation Policy below 100%, or use rate adjustments to build buffer pricing into all bookings to offset potential cancellation losses.
While Vrbo's official policy requires hosts to provide 100% refunds for guests to receive service fee refunds, there's an unofficial workaround: small "cancellation fees" (like recouping 3% by setting your Cancellation Policy to a 97% refund) may be retained if you let Vrbo's automated systems process everything without human intervention. However, if anyone contacts Vrbo directly about the cancellation, they'll enforce the full refund requirement in order to refund those guest service fees. More importantly, any cancellation fee (whether percentage-based or flat) could potentially cost you Vrbo's ranking boost for offering 100% refunds. It's generally better to slightly raise your rates (around 0.5%) to cover cancellation risk while maintaining the no-fee policy and keeping Vrbo's algorithmic advantages.
I'll leave this request open for voting, but do keep in mind that a percentage based cancellation fee would only be applicable to direct bookings if we do decide to tackle this in the future.
You should be able to set this up for yourself by creating an Inquiry type SMS template, inserting your phone number as the recipient in the "To" bar, like so.
Then, configure a corresponding Trigger that fires immediately when an inquiry is received, like this:
I don't think we have any available field codes for Inquiry templates that would link you to that inquiry, but it would give you the SMS notification you're looking for if push notifications or email notifications are spotty for you in certain areas.
Between push notifications and the ability to fire an SMS to yourself as described above, this request has been satisfied. I'll go ahead and mark it released!
As a Breezeway user, I would very much appreciate this feature. As others have mentioned, classifying owner stays as bookings is the only way to make the housekeeping and other schedules function properly in Breezeway, but doing so messes up the Owner Rez reporting. For me the issue is not about the messaging features, but being able to exclude those $0 bookings from the financial reporting. Is there any update on the timing for this project? And, in the interim, could you add an option on the financial reports to exclude bookings with certain tags (like owner visits)? Thank you!
[This topic has been merged with another topic (Broadcast feature for all current or future bookings).All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (SMS to MANY)]
This would be great, I have missed a few email inquiries. Even though I have push notifications enabled, I don't always receive email notifications when I am in a poor cell service area, which is often where we are. However, I always get text alerts on my GV number.
Please add a native way to display OTA rates (Airbnb, VRBO, etc.) alongside direct booking rates on OwnerRez websites. Third-party tools exist, but OwnerRez already has the Channel Rate Tester functionality, so it should be possible to extend that into the Booking Widget or a new “Rate Comparison Widget.” This would be a high-impact feature that directly supports OwnerRez customers in driving more direct bookings while utilizing existing system capabilities.
My message progression for guests who make Same Day Bookings is slightly different than guests who book more than a day in advance. Currently there is no way to differentiate these with triggers, so Same Day Booking guests also end up getting the standard guest Arrival Day message in addition to their own. Some additional conditions or tag automations are needed in order to accomplish this. Options include:
I can explain this more in depth for anyone wanting more clarity or use-cases around this, as I've had extensive correspondence with OR support regarding it. Boiled down, though, the conclusion was that the system currently lacks the condition/trigger options to allow for it and these would need to be added.
Sometimes a guest's profile on an OTA has their name in all caps. (Vrbo guests in particular seem to love to do this. Why, I will never know...) I'd love for OwnerRez to be able to catch that and adjust the formatting to standard capitalization when saving the contact in the system.
Nothing indicates an automated message faster than, "Thanks for booking your stay with us, JACQUELINE!" 🤦🏻♀️
[This topic has been merged with another topic (Allow cancellation fee to be a percentage of stay).All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Cancellation Fee Modification)]
Hey Chuck,
Sorry for getting back to you on this so late, but if you scroll up to Ken's comment from last February you'll see the answer to your question.
Is this feature still in the pipeline to get added?
You bet!
Oh I see that now! YES. It's there. I read your initial post too quickly and interpreted it as being added back in as a separate tab (like in PMv1). I do see it as a column. I can work with that! Thank you, Bri!
Hmm. It should be column K on the export. I'm looking at it now. If you're still not seeing it, can you send the export you grabbed over to the Helpdesk so they can take another look, please?
Thank you, Bri! I just downloaded last month's and it's not visible there yet. Maybe only on future PM Statements?
We've added the Category column back to PM Statement exports. 🙂 Commission should be visible on the export now.
I agree 100%. This should be a pretty straightforward modification and this is a pain point I think many more people feel than the upvote number here indicates.
Managing AirBNB adjustments on Rate and Surcharges with Owner statements is becoming a burden. Especially for managing multiple surcharges and having individual surcharges per channel. Rate adjustments to account for the 15.5% on AirBNB Surcharges (and others) would be helpful.
i.e. Set a single cleaning fee, then apply surcharge increase per channel (not rent).
It would also be help if per channel you could classify the Rate Surcharge amount so in the PM statement it is settled.
(i.e. In the Channel Rate Adjustment Surcharge 15.5%, PM gets entire amount, no commission, owner visibility none - right in the Channel Integration).
Yes, I am aware of the import/export feature. However, it is still manual and requires you to add a receipt for each line manually. I am trying to automate the process of owner's statements. All expenses are in our accounting system with the receipt attached. It would be an awesome feature if OwnerRez created an API so that property managers did not have to go through this task at the end of each month.
@Bri -- For our purposes, it would be helpful if that Infant count was added to the Children count within the booking OR make it available as part of the guest count in field codes. As it stands now, when our automated messages go out to confirm group size, it excludes the infant entirely. In the example you showed above, the email to the guest would say "we're confirming you have 12 adults and 4 children"... when in fact it's 5 children or 4 children + 1 infant. Creates confusion and friction for us/guests.
>Also, can OR please comment on the Infant count that AirBnB collects if it is available to the API and if not if this is the reason why it has not been implemented in OR
Airbnb does send us infant count via the API when a booking is added, assuming the guest has included them during the reservation process. You'd see that noted as Airbnb Infants on the booking's Overview tab, like so:
Hey Manel,
I found two requests that are adjacent to this one, but not quite the same. Are these the two you're referring to?
https://www.ownerrez.com/forums/requests/support-airbnb-infants-in-triggers - This one is requesting to add trigger conditions for infants.
https://www.ownerrez.com/forums/requests/add-a-3rd-guest-type-for-infants-beyond-adultchild - This one is suggesting a new guest type.
If there are any identical requests that need merging into this one that suggest a new field code for use in messaging, let me know and I'll be happy to get those merged in!
Crewdogs integration requires listing available opt in, to include listings with integration. Since this is a channel to offer military discount on all properties, can you change to an opt-out, so that listings are automatically included and passed to Crewdogs with Connection?
This would save time and customer service resources for both Crewdogs and OwnerRez.
There are two other requests for this same feature and it still hasn't been combined. I fully agree that we need this to support the AirBnB field and it is also important for EU Tourist tax caculations
I am currently using YapStone and they have the ability to process ACH, so I don't understand why this feature isn't something offered by OR. It seems pretty common place.
To answer some OR concerns/questions presented:
(1) Don't allow for channel bookings or at least don't allow for the initial payment if you have a split payment.
(2) Having a "pending" reservation is fine until the funds clear and the wording on the auto messages can address that to the guest. The owner cold set rules to determine how far in advance you allow ACH payments so there is time to clear prior to check-in.
This will save me a ton of money on processing fees for my direct bookings and it is a complete pain to have it as a manual option. We are trying to streamline our processes and not make them more challenging.
Can I get an update on where we are with getting this option as it seems to have been requested for many years without any movement?
Please reach out to help@ownerrez.com if you have any questions!
Thank you for reaching out to them and reporting back!
