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They do all of that.. Do they market our properties.. yes.. do they run Super Bowl commercials.. yes.. do they authenticate users with government I’d.. yes…. Are the fees full transparent.. yes.. should they be compensated.. yes.. do they spend money on public policy and lobbying.. yes.. do they donate to local lawsuits and government regulatory issues.. yes.. do they handle payment processing.. yes.. do they facilitate sales tax remittence.. yes.. did they massively scale a global industry to become a household name like Tylenol, Windex, Kleenex, band-aid, yes..
I can’t speak for AirCover, we don’t use it.. we use Safely and sell every guest a policy for $150 bucks and 25k of damage protection…. We have lots of regular guest too who drive up from Denver to Vail or Breckenridge.. AirBNB delivers more than a bargain..
I missed a lot more.. what are you saying they don’t do that I mentioned… There is probably more.. do your W2 employees get paid time off.. yes.. do they call in sick.. yes.. etc..etc..
>AirBNB feels like a perfect ten compared to managing any W2 employees for sales, marketing, advertising, debt collection, etc. AirBNB has very little drama compared to our staff. We even have return guest book on platform and pay the service fee, it’s a guaranteed five star review that you can buy for 15% When I travel I use full AirBNb and don’t even hunt down direct websites.
lol. Airbnb doesn't do all of that.
Glad you're happy with it, in your private plane world. The rest of us resent their expensive and hidden fee structure, failure to deliver on aircover's promises, refusal to hold guests accountable, and the cumbersome workings of their site.
AirBNB feels like a perfect ten compared to managing any W2 employees for sales, marketing, advertising, debt collection, etc. AirBNB has very little drama compared to our staff. We even have return guest book on platform and pay the service fee, it’s a guaranteed five star review that you can buy for 15% When I travel I use full AirBNb and don’t even hunt down direct websites.
>When wealthy people book trips, have private jets, they are not looking for a deal. They are looking to get the booking done. When they search, I want to show up first. We have regular meetings with our VRBO and AirBNB account manager. They are great.
Sounds like you're in a different demographic than I am. I've never seen another host refer to AirBnB as great. If I had known how short they fall from delivering what they promise, I would never have gotten into this business. Their greedy ineptitude is why I'm exploring ways to shift bookings away from their platform.
We have used that strategy for 20+ years and done A/B test. We have had several VRBO bear stays. I am ok if a guest books another property, it always works out. There are 20,000 STR units in our market, second largest destination market in the US. AirBNb and VRBOs success is our success. In sales 15% might be some of the lowest SG&A on earth. We are excited for the VRBO pay for placement coming soon, with our units I could boost my commission rate to 20% for placement and still perform well. A higher placement means you can charge more too. When wealthy people book trips, have private jets, they are not looking for a deal. They are looking to get the booking done. When they search, I want to show up first. We have regular meetings with our VRBO and AirBNB account manager. They are great.
This is an unconventional strategy, and one many would consider dangerous because you're steering customers to websites that just as often as not then want to steer those customers to book properties OTHER than yours. Remember, they don't care about you. They only care that 1) a booking is made through their site so they collect their fees and commissions, and 2) that booking is made with whatever property can make them the most money.
As far as the OwnerRez Rate Checker including the VRBO service fee, there is no way to do that, as the service fee is not a straight percentage, and varies tremendously from one guest to the next, based on the site algorithm's expectation of how the particular guest will be willing to pay, the property, time and date of the stay, time and date of the booking, and other alchemy. I'm pretty confident the Rate Checker never includes the VRBO service fee.
You're lucky if you have success with VRBO and AirBnB. The $1100 per year in bookings they bring us aren't enough that we would ever steer anything towards them.
Why do Owner-Rez hosted sites display tax-inclusive pricing when the big sites display pre-tax pricing? This results in the false impression that booking direct will cost them more! Please. Please. Please give us the opportunity to compete by showing pre-tax totals, like the other sites.
As a suggestion you don’t need to have that much of a savings for direct. You can price steer with as little as 2-4% savings. We actually price direct higher than AirBNB to steer into VRBO or AirBNB and keep search rank higher on those platforms as they deliver strong results.
This feature would be amazing. As a stop-gap, can we at least make it easier for people to compare apples to apples by displaying pre-tax pricing on owner-rez hosted sites? Booking on my site results in a 14% savings but the guests only see a 2% discount, because the big sites don't include taxes in their at-a-glance pricing.
Hi OwnerRez team and community,
We’d love to suggest a feature that would bring immense value to many property managers working with specialized teams: granular, department-based permission controls for team members.
Currently, OwnerRez offers three levels of user access, but none allow us to share specific guest contact information while restricting access to financial or sensitive reservation data. This creates a real challenge when trying to collaborate efficiently across departments.
📌 Example from our operations:
Our marketing team needs real-time access to the CRM section of OwnerRez to run targeted campaigns, track guest engagement, and automate communications.
However, they do not need — and should not have — access to reservation dates, payment details, financial reports, or internal notes.
Our finance team requires access only to billing, receipts, and financial reports.
✅ What we are suggesting:
The ability to assign team members to specific roles or departments
Admin control to select exactly which data modules each role can access (CRM, reservations, calendar, inbox, financials, etc.)
Options for view-only or edit access per section
Role visibility based on need-to-know, respecting privacy, security, and team workflows
⚠️ Important Note: Legal Compliance with LGPD (Brazil)
This request is also not just about convenience — it’s about compliance.
We are based in Brazil, where the LGPD (Lei Geral de Proteção de Dados) strictly regulates how companies can collect, store, and share personal data. Under this law, we must ensure that only authorized team members can view or process specific types of personal guest data.
Being unable to limit access to certain data types (like financial details) while sharing others (like contact info) puts us in a legally vulnerable position. This limitation in OwnerRez forces us to choose between full access or no access — which is unsustainable for a growing team with distributed roles.
💡 Why This Matters
Implementing granular permissions would not only make OwnerRez more powerful and adaptable — it would also help many global users stay legally compliant while scaling their businesses. We're happy to help shape this feature and would love to see it gain traction in the community.
Thanks for considering!
—
Alarea Suh
Founder, Okaeri Home Apartments
📍 São Paulo, Brazil
I agree with Bri, this is badly needed! The responses from OwnerRez for this topic seem dismissive, like they don't want to bother with finding a solution.
The booking system I used before this one I was able to easily quote multiple properties using a drop down and selecting the properties I wanted so I know it can be done.
OR, please take the time to find a solution to this problem.
As many of us are aware, the Compose Box will soon be gone, and the unified inbox will fully take its place. I've seen delight and disappointment with this news.
I'm starting this feature request thread to garner kudos and concerns about this upcoming change. What are you all finding as you work with the inbox instead of the compose box, and what do you need to navigate this new way of messaging your guests?
What are your favorite things about the compose box that you haven't found a way to accomplish in the inbox?
[Another topic was closed as a duplicate of this topic (Multi Select Tool within Quote Screen)]
Please STOP closing topics without fully understanding what is being asked in each of them.
Although the topic above is badly worded and explained, it is NOT the same as this one. This has happened a number of times with regard to this particular topic, where OwnerRez staff are not understanding what is being requested of them.
THIS topic is about exactly what it describes; "Quoting Mulitple Properties Together" and what it means specifically is having the facility to quote more than one property as a group to a guest – as in: here is a quote for Property A and Property B together, at the same time, and if the guest books them they will get both together, for a large group for example, and both will be blocked on the host's calendar.
The thread that you cancelled is about being able to prepare and send multiple quotes for the same and/or different properties to a guest, in response to a single inquiry, sent at the same time in the same email to the guest. This is needed so that the guest can be provided with different options that a host may have to offer, and in this case, it is hoped that the guest will choose one of the options and make the booking. It has nothing to do with trying to get a guest to book multiple properties together at the same time.
It is VERY difficult to prepare multiple quotes for guests in OwnerRez because the calendar can't be viewed on the same screen, nor can other quotes be viewed at the same time by the host in order to prepare the different variations they want to offer. But even if the host uses the clunky 'copy quote' button in OwnerRez, the quotes can not be easily sent to the guest without a whole bunch of cut and paste jumping back and forth between different screens.
The request is legitimate and badly needed, and NOT what is being requested in this topic at all.
How many great ideas have been lost and not shared because someone was not paying close attention to what is being requested?
Thanks for this request, Chad! Feel free to share it with likeminded users who may be willing to give it an upvote.
So great to see Check-in Status added for a trigger condition! It would be helpful to have this available for Inquiries as well as Bookings. (Right now, the condition does not show as available when selecting the "Inquiry is received" trigger.) Seeing as most instances of Airbnb bookings coming in with a random early check-in selected start as Request to Book or Inquiry, it would be helpful to apply this condition to alert me before accepting the booking. That would give us time to clarify our check-in time with the guest prior to finalizing the reservation.
[This topic has been merged with another topic (Quoting multiple properties together). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Multi Select Tool within Quote Screen)]
[This topic has been merged with another topic (Maintenence tracking linked to property). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Repair and Maintenance Reports on properties)]
Duplication of surcharges and discounts is now available!
https://www.ownerrez.com/support/articles/copy-existing-surcharges
https://www.ownerrez.com/support/articles/copy-existing-discounts
I'll leave this request marked as Planned since we've not tackled Template and Trigger duplication yet.
[This topic has been merged with another topic (Ability to filter by Tags when running reports). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Tags on Reporting)]
Would love to know which mirror PMS you are using. We are searching for a solution to be able to utilize Google Hotels and Expedia. Thanks!
Which mirror pms are you using?
shelley
That would be great to have. We are using another mirror PMS just for their Google Hotels (the feature should also have Hotel Ads) and Expedia integration.
Thanks for that clarification!
What you're looking for is already configurable using Inquiry templates. 🙂
...
The trigger will automatically send a personalized quote to guests who send an inquiry for available dates.
This is NOT what I want.
There is a big difference between an inquiry being received, which requires a response from the host, and a quote that a guest generates for themselves.
If a guest sends an inquiry, just as often as not they will have additional questions, which they put in the comments section. Examples are "Can I bring extra people? Can my brother and his wife spend a few days with us? How close exactly are you to Disney?" etc.
If a host wants to do a good job, and demonstrate that they are paying attention to detail, they will answer the guests questions in their reply, along with a quote for the dates the guest asked about. In addition, often a good host will have information to add to a quote that could be of benefit to the guest, and/or want to suggest alternative properties or dates, etc. I don't want to lose the opportunity to do that.
I have fourteen different templates setup for responses to guest inquiries alone! Automatic responses to guests are NOT the way to go! A personable, helpful host who knows how to provide good customer service beats any AI, automated system, or template-only approach, EVERY time.
This is also the reason why I have different versions/uses of the inquiry widget on my website. Most of them are set up for inquiries for the guest to submit, so that I can respond, engage and help the guest, and hopefully sell them something! I am running a business.
But I also have the widget setup on a separate web page on my site so that a guest can immediately generate a quote for themselves, as in my example up above.
And when a guest uses the widget on THAT page, they aren't 'making an inquiry'. They're generating information for themselves. In this case, they're not going to be asking any questions! Or, at a minimum, they're not going to be expecting answers to specific questions in an automated reply sent because they initiated it.
In addition, the template which would be used for replying to a self-generated quote should be completely different from one that a host would use.
For example, the message for the self generated quote should be something like:
Thanks for visiting our website. This is an automated response. Here is a copy of the quote you generated for yourself. If you asked any specific questions in the comments section of the quote form, rest assured that we'll be getting right back to you again soon with those answers. We appreciate your interest and look forward to welcoming you soon to XYZ Properties!
For obvious reasons (at least I hope they're obvious) the template and message format that I would use as a host to respond with answers or additional information would be totally different.
In fact, I would probably have a few different templates for this purpose, ready to customize before sending.
An example would be:
Hello, this is Johnny Goodhost, manager of XYZ properties. I noticed you were on our website recently and generated a quote for yourself to stay at ABC Villa from January 10th-21st. This is a great time to visit, as the Crazy Kooks with Pinatas Festival is running at that time. Blah, blah blah about blah blah blah... not to mention another great reason to stay with us is blah blah blah! And you'll love blah blah blah! It's truly wonderful!
Or if the guest had submitted questions, a reply could be similar to:
Hello, this is Johnny Goodhost, manager of XYZ properties. I noticed you were on our website recently and generated a quote for yourself to stay at ABC Villa from January 10th-21st. To answer your specific questions about blah blah blah (great question by the way!) blah blah blah, and blah blah blah! Not only that but blah blah blah too! It's terrific!
I'm having fun here, but the point is, I don't want an automated reply for regular inquiries, and regular customized responses don't meet the need for an automatic, immediate copy of a self generated quote!
It is my hope that other owners will see the value in all of this (they may want to emulate my approach) and vote for this feature request. And that no matter what, OwnerRez staff will see the value in it, and how obvious a thing it is to do (as guests will undoubtedly find it strange and disappointing when they DON'T receive an automated copy of a self generated quote).
Alternatively, given that the programming already exists for sending automatic replies to inquiries, perhaps the easiest way to accomplish this is to have a distinction between inquiries that DON'T allow guests to see a copy of the quote information prior to submission (as controlled by the radio button options for the inquiry widget shown above) and those that do. One type of inquiry gets an automated response, the other does not, and each use their respective templates. It is probably worth mentioning again that giving the guest the option to decide how they will be contacted with the automatic response (and not, if they can't already) would be a great idea.
Another great idea to consider would be to have an option so that when a guest creates a quote for themselves, that it not be shown to them until they enter their email address in a form, so that the host doesn't get guests generating visual quotes for themselves but providing no contact information. Some hosts may not want this (as the approach may only frustrate some prospective guests) but the option would be a great thing to have available for OwnerRez users.
It would be helpful to some of the QB data to the invoice into custom fields into QB. It would be great to be able to map 2-4 additional fields to transfer over with an invoice, or a payment. We currently have to add the arrival and departure date to each invoice, because that transfers into our owner billings (we don't use owner portal for owners because it doesn't cover expenses without dual entry).
Is it possible to add those two dates to the data being transferred into our custom dates in QB? Seems like it could be easily mapped like any other field?
Thanks - Jenny
Percent of Rent Discount Codes are now available! More info can be found here - https://www.ownerrez.com/support/articles/supplemental-discount-code#discount
[This topic has been merged with another topic ("Rentar Agreement Signed" indicator). All unique votes have also been merged.]
