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Hi Jory,
With a quick scan through the feature request forum, I don't see this specific request. However, I can tell you that as a QuickBooks user myself, there is one on our internal staff version of the feature request forum.
The workaround that I use for now, is to follow the link provided in the Deposit on OwnerRez that can take you directly to the 'Bank Deposit' in QuickBooks, where a quick edit to the account assigned will then make it show up as a 'match' on the correct account.
Not perfect, but still way better than manually creating all of these bank deposits in QuickBooks
Hey Lien,
LekkeSlaap looks like a great platform for the Southern African market, and we completely understand why having a direct integration would make your life a lot easier. To be transparent though, our channel integrations are prioritized based on overall user demand, and we currently don't have a large enough user base in that region to justify the development effort right now.
We'll leave this thread open and keep an eye on it. If more hosts from Namibia and South Africa chime in and vote, that really does help move things up on our radar.
Appreciate you bringing this to us!
Good day,
I am a host from Namibia. I list all my properties, which are around 20. All my properties are listed on Airbnb, Booking.com, LekkeSlaap and on my own website. Airbnb and Booking.com can be linked to OR with channel integration, but I cannot do it with LekkeSlaap. We need to add the information manually. LekkeSlaap is an official booking platform from South Africa. Here is the website link: https://www.lekkeslaap.co.za/
Will you please see if you can integrate LekkeSlaap with OR also?
Many thanks,
Lien
Hi Paul,
I have two use cases.
The first one is similar to BloydCs. The cleaning service is not sophisticated enough to use portal access on OwnerRez. Also, they like to plan a month in advance. Most of our reservations come well in advance, making this possible. Every month, near the end of the month, I generate a report like this:
Booking Detail -> (All active properties, Period: Next month, Any stay during the period, All listing sites (but do not include pending or canceled bookings, Group By property)
I download this as an Excel file and copy/paste just the arrival and departure date columns into a small table that I send to the cleaning service by WhatsApp.
What I want is a trigger that sends this Excel file to me on, say, the 28th of every month by email.
The second use case is to generate financial information to file a monthly report for occupancy tax. That one is generated at the beginning of the month for the previous month:
Line Item Summary -> (All active properties, Period: Last month, All listing sites, Use arrival date, Combine surcharges, do not include canceled or pending bookings, Group by property)
In this case, the table is small as I have only two properties, so I click "Run report" and take the numbers off the screen. (No download needed.) For automation, I would like to get an email with the report in HTML format in the email itself. However, if it came as an excel file, that would be acceptable.
I hope this helps and can be implemented soon. This is my biggest annoyance with OwnerRez which, otherwise, is fantastic.
Regards,
Monish
Good news, they are both in testing! We appreciate your patience as we work to release them.
Watched the "Walk and Talk" Session regarding Cancellation policies. Those of us in Hawaii desperately need this flexibility. Paul and Chris mentioned that VRBO has released seasonal cancellation policy. Can you explain what we are waiting for?
It is really hurting my business not to have flexibility during slower seasons. Peak season for next year is already full.
I also listened to the Walk and Talk Podcast yesterday. The podcast mentioned cancellation policies for homes priced at $100 a night and priced at $300 or $400 a night. There are large homes that guests will hold for a year or nine months. Cancelling 90 to 60 days does not give time to rebook for these homes. My booking window for peak season is 6 months to 2 years. It was also mentioned Airbnb and VRBO has seasonal cancellation policies. Seasonal cancellation has been promised for some time. I would also like to know what is the hold up please.
Watched the "Walk and Talk" Session regarding Cancellation policies. Those of us in Hawaii desperately need this flexibility. Paul and Chris mentioned that VRBO has released seasonal cancellation policy. Can you explain what we are waiting for?
It is really hurting my business not to have flexibility during slower seasons. Peak season for next year is already full.
I also think this would be very useful.
To be able to include or exclude specific channels for the Custom field.
Thanks for the details, BloydCs! Super helpful.
On this:
what we currently do is create a daily report and a report of empty units, take a screenshot, and send it to each team member.
Which report do you run to take the screenshot of? Or is it of the main ribbon calendar?
Also helpful knowing that you put it right in the body of the email, not as an attachment or link somewhere. Makes sense for ease of use and getting it in front of eyeballs quickly.
Not all cleaning and maintenance staff feel comfortable using an app. Some don’t have smartphones or mobile data, and it can get confusing for them. To avoid these issues, what we currently do is create a daily report and a report of empty units, take a screenshot, and send it to each team member. This way, it’s much simpler for them, reduces errors, and gives them exactly the information they need without requiring them to do anything on their end.
I understand the portal is a strong solution and works well, but in our case it doesn’t apply to everyone. Even for us, it would be ideal to open our laptops each morning and have an email with a summary of the day, instead of having to open the calendar, scan across dates to identify check-ins and check-outs, or manually create a report every day. Doing it once doesn’t seem like much, but doing it 365 times a year adds up significantly when it could be automated and delivered directly to our inbox.
Thank you for your attention.
Thanks for all the comments and votes for this request.
If you have a second, can some of you that have voted and commented on this share some specific details of what you send (or would like to send) to your staff each day? And specifically, how that differs from the current ribbon calendar and list of bookings that the cleaner or staff member could be given access to already via portal.
We agree that scheduling and automating the sending of reports would be useful, but it's unclear what the big difference is between doing this and simply providing direct access to the calendar for portal users.
Is it a matter of the type of data you want to share, that's currently not available on the calendar?
Is it that some of your cleaners don't use smartphones or aren't good at accessing an online portal?
There is a "Current" view on the bookings menu that portal users can access to see what's happening today across all properties.
If you have examples of exactly what you would send, please include that. Like an Excel file or screenshot.
Thanks for your help.
I agree, we need this too and want to protect sensitive information! The team access as it is currently is not sufficient. We really need more options on what we allow our users to access.
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
+1 — We definitely need this. It would make things much smoother for the team and improve the overall guest experience.
Hey there!
It's our understanding that hosts and guests have 14 days after departure to leave a review, and they aren't shown to either until those 14 days are up, or both have left a review (so if you write a review, the guest won't see it until either they write a review or it reaches 14 days after departure, and vice versa). It looks like that's still the case, but they might have made it so that the timer is no longer shown. They have this support article that goes over how long hosts and guests have to leave a review: https://www.airbnb.com/help/article/13
When you're writing a host review in OwnerRez for an Airbnb guest, you have the option to delay posting it until right before the deadline. This way, the guest cannot retaliate if you leave them a negative review. We have this support article that goes over it: https://www.ownerrez.com/support/articles/reviews-delayed-posting-bad-airbnb#delayed
This really needs to make it into the app. This is a core need to improve the guest experience. While a nicer interface looks great, improved functionality should be higher priority.
Can we please get this into Planned?
Would really help our cleaning and maintenance crews lives easier and thus improve our guest experiences. Please, please!
Hi Hayden!
You should be able to do this by providing the property's iCal link to the tradespeople, and they can add it to their calendars. To get the property iCal, go to Properties > click on the property name > click on Calendars > click on the Calendar Export tab. From there, you can get the default iCal link and provide it to them, and they can add it to their calendars. When testing it on my end, any bookings showed up on my calendar as bookings, and blocks showed up as blocked off, so they should be able to see whether or not it's a block.
[This topic has been merged with another topic (Granular User Permissions for Department-Based Access). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Report Access Permissions)]
That is correct. Let's say an email is sent, I'd like to request a trigger based on that event. Specifically, id like to have a trigger that sends a text message reminding guests that they have received the access instructions as soon as the access instruction email is sent.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
Hello!
Could you please expand a bit more on what you're looking to do? Is it that you want the trigger to send the template if another email template that's already been sent has been delivered to the guest?
[This topic has been merged with another topic (Automated way to send text reports (by email)). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Scheduled reports)]
The limited access a team member with admin level access to Personal Access Tokens creates issues for business partners to operate through one Ownerrez account. At the admin level, there should be a way to create a PAT that can be used without being logged into the primary account. Otherwise, what is the point of admin level access if it isn't truly the same level of access.
Please add this feature so that an admin can have true admin level access. Or create another level of access, such as co-owner, that is equal in access so that if partners need to run a business together with Ownerrez they can.
Thanks,
David
Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
I am interested as well
Great to hear! Thanks, Bri!
Hey Alece,
We have a fix in the works for this. We won't be allowing manual modification of booking sentiment, but here's what we are working on to improve this experience...
Booking sentiment analysis will better evaluate guest tone and satisfaction rather than marking bookings negative simply for having open or unresolved items. Cooperative guests who politely ask questions or make requests without expressing frustration should receive appropriate neutral or positive sentiment scores.
No ETA on a fix at present, but dev has done the heavy lifting and we'll get it to our testing team as soon as possible.
