Feature Requests

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This is long overdue and very important..

It would be great if we could at least use tags in message templates or triggers as conditions. That way we could tag a contact with a language tag and then have different message templates we could use for automations. As of today, this is unfortunately not possible and hence we have to send templates manually. 

It would be even greater if OR would recognize languages based on guest's initial message (e. g. AirBnb channel integration) and auto-tag the contact accordingly :-D

It truly is.

This is long overdue and very important..

Can we please have a way to identify owner reservations other than creating a tag? So many of our integrated systems allow for us to send messages separately based on owner, owner guest or guest. With out this everyone guest type gets the same messaging which is not helpful. Even templates in Owner Rez can not be sent with owner or guest reservation as a trigger. Owner blocks must be converted to reservations in order for integrated systems to operate properly and send to necessary work orders etc. And since block offs can not be differentiated other than in the notes (owner block off, maintenance, mutal block, etc) this is not an option anyways. I know there are many layers to this but if we could just start by adding owner booking to the options (currently: booking, quote, block off, public link). 

I really like the Public Booking Link, however I have noticed a few things (and bugs) that I think fixing would greatly improve it.

1) Why is there no Field Code for it? I know you are supposed to be able to copy it from the Quote Page (doesn't work, see below), but why not have a Field Code available for creating a link to it in a template?

2) Why does the quote The Public Booking Link PAGE not show the same detail shown in the Header and Charges Table (normal quote info displayed in emails)? Shouldn't it?

3) {Existing Bug} The 'Copy Link' Button under the 'Copy To >' Button on the Quote Overview Page (leads to pop-up shown below) doesn't appear to work. The green button in the pop-up doesn't Copy the Link at all.

4) {Existing Bug} The 'View Link' Button under the 'Copy To >' Button on the Quote Overview Page (leads to pop-up shown below) doesn't allow one to view the Link as indicated. Instead it shows the page that results from visiting the link.  (At this point, the user can copy the link from the URL field at the top of the browser page showing the page view, but this shouldn't be the only way to get it.) Viewing a link is not the same as viewing the page that the link leads to. Specifics are important.

Or have I missed something with the above comments?

Need a field for guest nicknames too.

Someone's legal name may be Richard but they go by Rick, for instance. 

Super basic.

Please add a report that provides this most basic needed information:

- Number of nights booked each month and total number of nights for entire year. 

- Average $ per night booked each month (not per all days of the month) and then average $ per night booked for entire year (not per all 365 days). 

The only way I know how to get this kind of report now is to create one manually in Excel.

Thank you!

Hi,

It looks like this comment was meant for the following request.

https://www.ownerrez.com/forums/requests/same-day-bookings-with-time-cut-off

I'm going to merge this new request into that one so that we can keep the related conversation in one thread.

We will provide an update on that thread in the coming days. Thank you for your patience.

[Another topic was closed as a duplicate of this topic (Wish Owner Rez would pay attention and implement this)]

I would love to see this! Nothing like getting a request at 10 pm when you are sleeping.

Yes I agree it's very disappointing there's been no response or action from the OR team. This seems to be a VERY Simple feature. Don't know why it's so difficult and with so much interest in it, why they have made no response or progress on this very important and basic feature.

SAME DAY BOOKINGS are vital for helping us to fill vacant rooms at the last minute and increase revenue! However, many of us don't necessarily want to accept a SDB for 11 pm or something.

PLEASE OR respond and make this feature!!

So many people are saying this with no response from OwnerRez.  Disappointing 

It would be extremely beneficial for our OR hosted website to allow for same-day bookings with a cut-off same as AirBNB.  We are seeing more last minute inquiries who find us on AirBNB that shows availability only to find our website which shows it is not!  Any updates on this?

I agree.  We recently had the exact same scenario take place, which resulted in us having to discount the stay, and a poor rating in Airbnb.  What is the resolution for this?

I offer a 2% discount if a guest pays by etransfer instead of charging an extra fee for those that pay by credit card we have given them the option to save $ by etransferring - people like discounts LOL

BUT when we apply this discount I have to go in and put the amount to Expense then go into Expenses and change it to be a credit card processing expense discount, don't show on ownerstmt and don't calculate commission.

This isn't a Rent transaction as it applies to the whole amount before HST taxes.

Is there a way you can offer those options in the discount setup? So I don't have to do this every time?

I believe that I may have requested this before... not sure I couldn't seem to find anything 

We utilize a number of 3rd party applications via OwnerRez Integrations... We would like to be able to access those applications without having to exit from OwnerRez to do it.

Currently under Tools Menu OwnerRez has 3 apps defined there but they are just links that open in a new browser window and I can do that with a hyperlink on the browser itself.  I am thinking of a much more integrated solution...

There is a lot of real-estate on the LEFT navigation menu - Perhaps it would be possible to use this real estate to create CUSTOM links to 3rd party sites.   I know for us we would like to get to Turno, Hubitat, KeyData, ChargeAutomation to name just a few...    

When we click on our custom link the page would be loaded in the RIGHT side frame where the normal OR content loads.   The Left and Top Navigations in OwnerRez should stay the same so that we could get back to bookings or quotes or inbox or whatever...  (Forgive my mouse scribble on the image below.)

I want to collect additional information from guests that could help us provide a better guest experience and more targeted marketing efforts. Allowing us to create specific formatted custom fields could greatly support this.

For example, instead of just plain or RTF, I'd like to specify a standard date format, MM/DD/YYYY, for their birthday or anniversary. I could also see value in checkboxes (multi-selection), radial buttons (single selection), character validation (e.g., requiring numeric vs. alpha), and related fields such as additional contact and connecting an address, email, and phone number linked to that person.

I'm probably not considering other helpful field types, but you get the idea. Ultimately, I'm unclear as to why we're currently limited to plain or rich text formats.

We have a maximum 335 day booking window set. We don't allow rental beyond the 335 day limit. This allows current renters to rebook for the next year, without competing with online bookings. They request the rebooking with our office, and we send them a quote. In our high season (February and March), this is very important to our renters, as we are always completely booked a year ahead. 

Until a couple of weeks ago, this worked perfectly. It has stopped working now, and is VERY problematic. 60 units will rebook this month alone.

This example was entered March 5, 2025, so no bookings for dates later than February 5, 2026 (11 months/335 days) should be possible.

Starting with the "Home" page on our website:

When I enter the search dates Feb 1 to Feb 28 2026, I get 3 available properties.


Clicking on unit 611, you can see it allows the booking, even though all the dates after Feb 6 are beyond the 335 day limit.


If I start at the Properties tab and select unit 611, enter Feb 1 as the arrival date, the calendar is properly shaded to exclude all dates starting with Feb 5. CORRECT!


So, even though the website widget settings are what they should be, online bookings for Feb 1-28 2026 are still INCORRECTLY ALLOWED

This could be an excellent option, giving Partners like us a more room to make our service available to Hosts to seamlessly automate their operation. Looking forward to it. 

Currently our only option to prevent eating credit card processing fees due to this law are to turn off automatic payments for bookings as far as I can tell, and then manually run the payment 24 hours later. Please implement automation of this by payment method.

I'd like to be able to use different agreements based on the number of nights on the reservation. For example, if it's a 2 night stay, then agreement X would automatically apply. If it's a 60 night stay, then agreement Y would apply. 

Lynnbrook Group (one of OR's 2 recommended partners for payment processing) offers mobile wallet for payment. However because OR does not support mobile wallets, this offering is not available to us as OR users. 

PLEASE add this capability so that your recommended payment processor can be utilized to its fullest.

Lynnbrook Group (one of OR's 2 recommended partners for payment processing) offers mobile wallet for payment. However because OR does not support mobile wallets, this offering is not available to us as OR users. 

PLEASE add this capability so that your recommended payment processor can be utilized to its fullest.

Anyone who lists on multiple channels is aware of the nuances between how discounts work with airbnb, vrbo, and direct

I have worked around this but the result is multiple discount definitions that often do the same thing.

To make this task easier I know I would benefit from the following 2 upgrades to defining discounts.

#1 ability to export, make modifications to exported data, and import new discount information back in

#2 ability to have discounts remain dormaint (ACTIVE FLAG SET TO "No") 

     - and allow triggers to activate and/or deactivate discounts based on the date, season, or even possibly the value of a TAG

I would think for those of us using Authorize.NET this should be a pretty simple add on for OwnerRez.

https://support.authorize.net/knowledgebase/Knowledgearticle/?code=000001505

We would just need a little integration work.

It is my understanding ApplePay is preferred by most consumers AND it helps hosts better in deterring chargebacks.

I'd love to use my custom fields in my guest instructions. Thanks!

Tags should be able to used on reporting as well. For example, I have the need to use my 'partner property' tag on management commission reports so that i can only include those properties in specialized reports. I can see this useful for many other scenarios as well. Since tags are now available and a growing feature, it should be able to be leveraged in all modules and through out the entire UI experience. 

Here's a few examples but there's probably a lot more.

Some examples:

1) Unified inbox: You have to click the filter button to drop it down, then click again to filter.

2) Within the message: You have to click to show the date/time stamp.

3) On the booking page, why are there tabs for charges, transactions, legal, etc etc? Is there a reason this can't all be on the same page without having to click all over the place?

All of this seems super unnecessary and easy to fix, so there must be a reason? 

Hi Ken I just got off the phone with Expedia and have disconnected any old connections on our Expedia listing which was from our old Property management company. We presently have a API connection to VRBO thru Owner Rez how do I add the Expedia connection under my VRBO connection. Will it then update pictures and description?