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Yep this is why I didnt try Rezzy because we do the upsells to add an extra day with a 15% discount
AND we have HostBuddy so well trained already and it's cheaper at our pricepoint
I have to manually create 40 spreadsheets for the annual year end breakdown. It shouldn't be like this. When can Ownerrez commit to getting this done for us?
I expect to have dozens more properties next year, but not looking forward to this nightmarish task
Hi Michael, thanks for you reply. I did change those min and max rate overrides but not sure if it did anything. For example, i set the min to 1.000.000Rp and max to 10.000.000Rp and when i went in the Rates section, i changed a spot rate to 80, well below the minimum, it let me do it, now warning message.
Hi Xuan. For the context of anyone else seeing this, I know you operate in a currency that has a 'lot of zeroes'. It is easy to have a typo where you 'leave one out'.
Minimum and maximum rate overrides can be set at the property level in Properties > General Info. This can help protect a Hosted Website and Widgets. It will not prevent you from entering too few zeroes in a Quote. However, Quotes do show the common currency formatting of commas and periods to help identify large numbers. (63,000,000.00 and 63.000.000,00). These also appear in the Quotes > Charges and Bookings > Charges pages, where you also might do some price editing.
Thanks, This would work well with rooms in a house. But not for our hotel operation. The combination changes very often, and the rate set up would be complicated for booking online.
Hi CY. This may be a good suggestion and a useful tool for those with 'multi-unit' properties. What we recommend for now is that you create 'combo' properties that correspond to your most frequently combined units. These combo properties would then be 'mutually blocked' with their individual counterparts. Then, if a guest booked one of these combos, they would only have one set of paperwork along with combined pricing that you would set. Of course, the smaller your 'hotel', the easier this is. The more units you have, the possibilities increase exponentially. But, if you have just a few combinations that are frequently rented together, it might be workable.
Is there an update to this???
Once again for 2025 I will be manually creating 65 spreadsheets for our owners so that they can have a simple year end breakdown of RENT, COMMISSION, and TOTAL EXPENSE per month in a simple format for the year. I hate to complain but we have been waiting years for this capability. It seems pretty straightforward unless I'm missing something. Its just a spreadsheet with literally 3 columns and 12 rows but so incredibly cumbersome to create by hand.
PRAISE BE! 🙌🏼
These new conditions released today!
Hi Elliot,
I'm testing this now in my own account, and converting a block to a booking is applying my property level Security Deposit in the booking Rules.
Could you please write this in to help@ownerrez.com with screenshots and ORB#s so we can take a closer look? What you're describing here does not sound like expected behavior, and I am unable to reproduce it.
Thanks for this request, Liz! Feel free to share it with likeminded users who would be willing to give it an upvote.
[This topic has been merged with another topic (Add Remove All Other Discounts for all Discount Types). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic ('Remove all other discounts" check box for optional discount)]
I would like to request that when converting blocked dates into a booking it use the property default for the security deposit instead of OR's default amount of $300. There are no properties in our portfolio that use anything close to that small of a deposit. It makes no sense that when I say "Use the default charges" it won't use the default security deposit settings as well.
@Alece - Voted!
Yes yes yes to both of these!!!
@Shannon - I've had a feature request in for the proper case formatting for a bit now. Would appreciate you adding your vote: https://www.ownerrez.com/forums/requests/standardize-capitalization-of-guest-name-when-bookings-come-in
And having the optional field for an additional guest would be SO helpful!!!
I’d like to suggest two enhancements to improve data consistency and search accuracy in OwnerRez:
Automatic Proper Case Formatting:
Please implement an automatic conversion so guest first and last names are stored in proper case (for example, “John Smith” instead of “JOHN SMITH” or “john smith”).
Additional Guest or Company Name Field:
It would be very helpful to have an optional field for an additional guest or company name. Many bookings are made jointly (for example, “John Smith and Jane Doe”) or on behalf of a business (“John Smith – Smith Consulting”). Having a dedicated field would make it much easier to search for later.
Great idea and thank you! How would this work for Airbnb reservations?
The same way. Create a channel template and channel trigger (applicable to Airbnb). Make sure you are clear in your template that whatever percent discount is off the rate they booked with, and taxes still apply. If they agree, add an extra night in OwnerRez and bill them for the extra night by sending a payment request from OwnerRez (personally, I do not involve Airbnb in extra night extensions). I suppose you can do via the Airbnb resolution center too.
As this is getting to involve specifics to your account, it will need to be addressed by a Support ticket not public in the forums.
Please check your additional emails associated to your account, as we've been trying to reach you but your primary address has been bouncing back.
I am also putting you in queue for a callback in case you aren't receiving any of those emails.
But I don't use it . . .
Please add surcharge categories for "Gate passes" and "Credit Card Processing".
Furhermore, the community we property manage for has a fee for a gate pass to allow cars into the community. Right now we don't have a great way to categorize these. Please add a multiplier option for this similar to pet fee. If people need more than 1 guest pass (which they frequently do) it would be great if they could request that with the multiplier so we can have the surcharge updated accurately.
It's wild to me that "all time" is not an option for reporting. I find it tedious having to use custom date ranges for this. You requested this a year ago so I'm not too optimistic it's important enough to add.
Can you EXPLAIN clear how to make the setup ? How can I put the different percentages for different apartments where do you assign the different percentages here?
We have been using OwnerRez for our villa operations for over a year now and we love it. We have recently switch over our Hotel bookings to OwnerRez and want to have this feature because many times one guest will book all rooms / 2 or more rooms. This results in us having to create individual bookings instead of One booking for all the rooms.
This would be a great additional feature for us and for OwnerRez to expand its services for Hotel & Condo operations.
Thanks
CY
Currently, the "Remove all other discounts when this code is applied" option is only available for Discount Codes, not for Optional Discounts or Automatic Discounts. I would be great if it could be applied to optional and automatic discounts as well.
Thanks!
I did a quick screen capture to show how I use my custom fields as variables in my guidebooks.
First, it shows how I can place a single variable into all my guides and the relevant info for each property is displayed in each guide.
Then it shows how an edit in OwnerRez instantly updates what a guest sees in the guidebook.
I appreciate the feedback.
Can you share with me an example of how you're using them in greater detail? I'm definitely open to not knowing what I don't know.
I don't want to diminish your suggestions for custom field improvements. You've got lots of good ideas. However, I'd hardly call the current functionality "weak". I find the custom fields to be an exceptionally powerful tool as they are currently implemented. In addition to inserting variables into messages, I use the custom field variables extensively in my digital guidebooks to the point that I make almost no edits in my guidebook software. All changes are made in OwnerRez and my guidebooks are instantly updated.
Great idea and thank you! How would this work for Airbnb reservations?
In the meantime, you can do upsells without Rezzy. You can define a template and a trigger to run X days before arrival if you have nights before/after open. Here is an example of a template (my trigger runs 5 days prior). I also have a similar SMS trigger/template.
