Feature Requests

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One of the big impacts of the largely positive upgrade to PMv2 is that there is no longer a clear/simple way see the separation of Commission vs. reimbursed expenses for us as PMs. 

I understand the shift to "everything is an expense" from an owner statement reporting perspective -- and my owner statements are better for it! However there is a significant benefit in us being able to differentiate between Commission (which is based on a percentage of revenue) and general expenses that are reimbursements (cleanings, maintenance, supplies, taxes, etc.).

The recent update removed Bookings and Expenses columns from Owner Statements grids in light of this change. On the PM Statements grid, I'd like to see a return of those columns but with Commissions and Expenses as the categories. That would allow us to view Commission segregated out from reimbursed expenses.

Commissions are the best indicator of how a month performed compared to a previous month — or even a previous year year. When all lumped together with Reimbursed Expenses, that indicator is skewed because it could have just been a high maintenance month.

PMs would still strongly benefit from seeing Reimbursed Expenses segregated out from Commissions — even while they’re all now considered owner expenses in the backend.

In the new PMv2, the Booking Status column for end of month bookings is now often incorrect. An example:

For the April statement on this property, the last booking's dates of stay are April 30-May 4th. Since the Owner Statement is run with the dates of April 1-30, that booking is included as it is partially within period. In PMv1, the Booking Status would show as Mid-Stay in this instance. However, now with PMv2 it shows as Pre-Arrival. This is both incorrect and incongruent with the underlying logic that is including the booking in the owner statement to begin with. By definition, "pre-arrival" implies that the booking did not begin during the period and therefore should not be included in the statement at all. 

Another example: 

In this instance, the last booking of the month was a one night stay, May 30-31. As the owner statement period is May 1-31, the booking is included here. In this case it is 100% within the period of the statement. However, the Booking Status column shows it as Mid-Stay. The In Period percentage column even shows that the stay 100% occurred in period. By that logic, Mid-Stay is incorrect as it's being reported and paid out in its entirety. In this instance, it should be listed as Post-Departure.

When I contacted OR about these logic incongruities in PMv2, I was told that "it's a feature not a bug" and operating as intended -- and encouraged to lodge a Feature Request in order to advocate for it to be changed. Please add your vote so we can get this fixed and return our owner statements back to having correct Booking Statuses shown.  

Right now I have to go through Jervis, but this is not working well. Why not have a direct integration with Nuki, like with e.g. Igloohomes? Thank you.

We currently cannot trigger a channel message to be sent based on the due date of the security deposit. I can set a trigger manually for e.g. 7 days before arrival, but if in the property rules I change the nr. of days before arrival due for the security deposit, this will not automatically adjust the trigger as it's hard set to e.g. 7 days (and not dynamically to x days based on property rules). 

Currently this is not supported. Competitors do offer this. I have 3 listings in CHF. To allow VRBO integration to work, I need to set all properties to EUR. This has the consequence, that AIRBNB and BOOKING.COM payout is also in EUR, which costs me a lot of money (need separate EUR account which costs money and I pay hefty FX conversion charges). Please fix asap. Thank you.

Hi Steve, 

thanks for your response. 

Well, of course we can and we do due to this being one of the few options we have, but needless to say this leaves us in a rather unprofessional spot in the eyes of some customers, specially when we provide services in countries where the English language is not frequently used and spoken by only a few. Customers do expect a portal to be able to display their language nowadays, it's a standard for virtually any software. Not saying everything should be translated, but at least the portal should have the option to choose a language on the user profile. 

Many thanks

Please consider adding "OR" logic to TRIGGER CONDITIONS

Ability to list some conditions 
   ((A=B) and (C=D))      

               OR

           (F = G)

I have several homeowners that create their own Owner Stay Blocks through the OwnerRez Portal. It would be amazing if these Owner Stay Blocks also respected the gap night rules to prevent back to back bookings. Especially, when some owners don't like to leave until the evening. 

In addition to all the great ideas here, please allow the specific arrival and departure time function to be available on all blocks. 

In my perfect world, the owner block would have the functionality to "block" ($0 stay) with the same info required as if they were a guest requiring NAME, PHONE, EMAIL, # OF GUESTS, ARRIVAL TIME, DEPARTURE TIME and have the access to add TAGS from both the OR system and the OR portal.

We have properties with multiple owners and/or allow friends to use it so differentiating those details is key.

Thank you!

I don't understand the point of having separate user accounts if we cannot see the activity of each user in the front end. This is urgent for our business - please fix asap!

If your property rule was previously set as "Require arrival of at least 0 days" (to allow same day bookings) the new option was set for your property (to keep it the same with clearer wording). 

If you have Airbnb configured with a same-day cutoff, that same time was used as a default. If you don't have an Airbnb same-day booking cutoff rule, then it defaults to 12PM.

It looks like this was turned on by default?

Hello all! Some great news to share today. OwnerRez now supports same-day bookings up to a specified time.

Please Note: The one exception is Vrbo. Vrbo does not allow same-day bookings, so this feature does not change the ability to do so with Vrbo.

You can set this at the Property-level under Rules > Booking Window > Lead Time - changing from "Require arrival of at least..." to "Allow same day bookings (guest can book today)" and then select the time cutoff. In this example, it is set to 5:00 PM.

Enjoy!

It would be helpful if it were possible to export a spreadsheet of all our trigger setups so we could easily build process maps or visual flow charts. 
We have some properties in Mexico that require a lot more steps to book so something like this would  be so helpful when management asks for a timeline of when automations occur for each house.

It will be nice if we can allow the cleaning team to see the reviews we are getting on the properties so they can see the feedback we are getting on the cleaning end of things. Since OR merges now reviews from VRBO and ABB they will have access to reviews from different places all in one place. It will be nice if they can get a notification any time the review is less than 5 stars so they can at least read those and get feedback from the guest. 

Since the implementation of tag automations (thank you OwneRez!) another issues has arisen for us. We'd like to send different booking confirmations based on tags. e.g if a package is purchased that has early check-in we'd like the confirmation to say so instead of having to send a follow-up "reservation has changed" email. 

Problem is that "when reservation made" triggers seem to run before tags are applied, so we can't depend on the automation. This could be solved by a trigger fired a minute (or an hour) after the reservation was made. Having this would open up many more possibilities and flexibilities with guest and staff notifications. 

We need a feature. If there is no response within a certain period of time, an automatic message would be triggered. Called a dead man switch. This ensures inquiries or any messages can have a follow-up response if there is no initial response within a certain period of time or during the conversation if an agent simply has not responded back. This is not to get confused with automatic messages. But delayed messages is triggered if there is no initial response or continued response within a given period of time. Allowing us to say give us a moment. We'll be with you soon. However, if you need immediate assistance, you can call in blah blah blah. 

It’s been needed for years!  They aren’t interested in solving this issue.  

Great!

This feature is absolutely needed!

I need to be able to support multiple month rentals. At the moment, I think we're going to need to issue invoices for each month of their stay to do split payments. We also use Appfolio for longer rentals but I'd much prefer to keep all our business in one platform.

Hi there!

Love the Owner Portal but functionality is a bit limited. All I really need is:

1. Ability to upload files (Statements, reports, management agreements, certification of insurance, etc)

2. Ability to link to other things... For example, I'd like to add a button that links to a Jotform to collect bank details from owners

Part two would be including links to the listings, so owners can see their photos and easily find their unit on our direct booking site.

3. Wishlist item would be owner messaging - I really want to centralize owner communication and having some chat functionality within their portal access would be amazing.

Features 1 & 2 should be fairly easy and would mean owners can have a complete experience with everything in one place.

Holly - This functionality will be released as an enhancement to the current inbox, so I'll close this request since it is being worked on.

I'm wondering if there could be an email address associated with our account that we could copy on emails that would then import the communication into OR. It could match it up based on the guest's email address. This would allow the history of all communication to be in OR, even without a true unified inbox. Just an idea so we don't have to jump back and forth from OR to a separate email inbox to see communication.

Have you looked at the integration partner KeyData?   We use them for dashboards and pacing details.

Here is an example of the type of data you can get...you can setup all kinds of filters and groups and click to link into the various data to help you understand where you are, where you are going and where you were for the prior years where you have data.   You can be as specific or general as you want to be.  This is for our motor lodge property showing this year and last year and then the pacing information is the AS of Date... so you can see that last year at this time this is what I was doing and compare it to where you are this year.   They have market data so you can compare where you are to those in your market.   We like to compare motel data to motel data in a market versus all rentals for example.  You can get all the way down to the individual bookings if you want to.   They also tell you where your customers are coming from... feeder markets and zip codes to help with marketing, etc... It is definitely worth it for us.   

I believe there is another thread where I also would like to see a dashboard inside of OwnerRez that helps us understand things like who is coming in, who is going out, paid and unpaid, answers to our booking questions, tags they may have, where did the booking come from, links to the conversations with the guest, door lock codes, etc... etc... etc... etc... having to run a report or two or dig into each of the bookings to get this information that we use a lot every day could be much less time consuming.   They also need to add some type of functionality that has the status of the guest... ie are they checked in, or checked out of the property. (and a trigger for this... first door lock use, they answer a question, use a guidebook link or something...) and a status and trigger for the property with options like guest ready, dirty, occupied.   Could be triggered off of the guest... ie if they checkin the property is now occupied.   If they checkout the property is dirty, when housekeeping is done with it they could again click a link or scan a barcode in the owners closet or something like that which would indicate that the property is now guest ready.  (Icons could appear on the ribbon next to the property and on the booking or booking hover as to the statuses.  (I think I have made this request before as well... it is probably out there somewhere.)

That's correct! This feature has been released. Apologies, we must have missed updating the status on this request.

https://www.ownerrez.com/support/articles/update-2025-05-21 

Hi folks, I don't see this feature available. Did this land and maybe I can't find it?

I would love to get notified when my batteries are low as we've had a few close calls recently.

Thank you!

Hey Kim,

Not yet. It's planned, but we've not reached a point to be able to push it into development yet. We'll keep everyone posted with updates here in the thread as they become available.

Great news, Bri! Thank you for this update!

The ability to duplicate Surcharges and Discounts will go into development very soon!

[This topic has been merged with another topic (Duplicate Option for Templates, Triggers, Surcharges, etc.).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Adding a duplicate or copy button for templates, custom definitions, etc.)]