Feature Requests

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I received this email from PL a couple weeks ago: 

Then when I go to set up the LOS premium, I see this: 

Is it live with Pricelabs? Last time I spoke to them they said it wasn’t live with no ETA. 

Hey @Bri! Unfortunately when attempting to add a LOS increase for 1 night stays in PriceLabs, they clearly state: "OwnerRez only supports Length of Stay discount percentages less than 0%. Premiums are not supported and if added, LOS sync will fail."

Your statement that "We've expanded the API to give dynamic pricing partners programmatic control over fees and discounts" seems to imply that shouldn't be the case. Can you please clarify? 

That is a great point, and I'm going to have that looked into. We do have those exact type of links within the Quality Center Analyzer, for any warnings and errors to point where they can be fixed. 

Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote.

Community feedback really helps us prioritize what to build next.

Adding the option to differentiate between guest and owner bookings when using the import tool

Hi Jonae, OwnerRez offers integrations with a number of different credit card payment processors. Stripe is popular because it is considered to be one of the easiest and quickest to set up.

https://www.ownerrez.com/support/articles/payment-processing-gateways-list

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

Although the cancellation policies don't include a setting to return the security deposit, if a direct or Vrbo booking is canceled, the cancellation screen should include an option to release any security deposits already collected. The cancellation screen should also allow you to follow the cancellation policy that's in place or refund the entire amount if their booking is outside the timeframe to qualify for a full refund.

I am setting up my property and there are several Tasks that appeared automatically. I was disappointed that these were simply text entries, with no context and no link to the setting or feature in question.  For example "Set up payment processor" - great, yes, I need to do that. But I just got here and have no idea where any of this is. It would be a lot more helpful if it actually linked me to that setting. 

Thanks!

To Whom It May Concern,

Since I don't favor Stripe, I recommend for tracking Baselane (or another manual option) payment methods to include an Attachment to link proof of the transaction. I know that we could link the record under Files, but I think it would be more intuitive to include an Attachment link under Transactions. 

Jonae F

To Whom It May Concern,

I am managing a mid-term rental and prefer Baselane. I recommend considering Baselane as a payment option for users like myself who are also on platforms outside of AirBnB and VRBO (which pushes me to Stripe, which I do not favor because the setup was complicated). Baselane allows me to create a unique link for each tenant that I may find via VRBO or AirBnB for a mid-term rental.

Jonae F

To Whom It May Concern, 

Can an integration with DocuSign or another signing tool be considered? My mid term rental agreement is over 100 pages to comply with state laws and I found it difficult to transfer my agreement to the OwnerRez platform. I recommend an integrated approach because I plan to upload the signed lease in OwnerRez and it would be nice for it all to be linked.

Jonae F 

To Whom It May Concern,

Can a cancellation policy option be added that considers returning the security deposit and any pre-paid rent for mid-term rentals (31+ days)? If the tenant does not move in, the money should be returned. 

Jonae F

Hi there, 

Thank you for this! 

Not sure where this is categorized looking under PM and Expenses. 

There is no way to add in a hidden expense per booking for owner expenses that is not seen by the guests.

Am I missing something?

This would also allow for the sequencing of emails in a specific order, when there re multiple emails to be sent out after say the Rental Agreement is signed.

[This topic has been merged with another topic (PM - Automated Expenses). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Recurring Expenses)]

Title says it all. Recurring expenses set up in the PM -> Expenses module. 

I used the tool -- it is neat. Would be nice though to:

- allow me to import multiple files at once

- decompress files automatically, so I don't need to do it manually for each file

- not to fail when importing zero commission for canceled booking

- have "estimated commission" entry in future bookings (replaced later by imported data)

:)

P.S. Also, I don't think OR handles guest fee on canceled API-integrated VRBO booking correctly -- it should be removed (or zeroed out) for fully refunded bookings, but it stays.

You're in luck John as that feature already exists!

Go to your account preferences in the upper right


And you will see a little the down the page the following options to allow you how Blocked Off time is shown on the Ribbon Calendar.


Hope that helps!

-Steve

I would like to request that in calendar view the default color to change to grey when the property is blocked

Yes, please! Audit logs are extremely worthwhile administration tools for teams with delegated access. Honestly it's one of the very few missing features in OwnerRez.

It could work in two different ways, either a live audit log (think Discord's audit log) where all changes are saved any time an action takes place, and is viewable by users with permission, or an executable log that can be ran and downloaded when an issue arises to pinpoint the cause. Live is certainly better, but even an executable would help!

Hi Trent,

Airbnb is the only major channel that supports co-hosts. If you are referring to Channel Integrations for co-hosts, Airbnb is the one that insists that only the 'listing owner' can be API integrated to a PMS, which is why we must require that you log in with the listing owner's credentials to make it work.

If you are referring to just 'Adding Properties' to OwnerRez.  Not too long ago, anyone could copy the contents of an Airbnb listing into OwnerRez. But Airbnb has since required that you be logged in.  This does not have to be to a Listing Owner's account. It can still be to a Co-host's account as long as it is not already otherwise connected to another account by API.

Hi Sonja,

Do you mean on the booking overview page? The number of nights can be found here:

Please note there should be a line item for quick reference to show the number of nights rented on the booked reservation screen.

You should be able to create this in a template using different field codes. We have this support article that goes over how you can set it up: https://www.ownerrez.com/support/articles/trigger-example-send-guest-who-booked-through-your-personal-website-invoice-receipt

When a guest requests an itemized receipt, you can send them the template with the information.

Hello, 

I would like to request a feature to be able to provide an itemized receipt. I get requests for this a lot and am unable to do it through owner rez. i.e what they were charged per day

There are many tools such as Pricelabs, Breeze, etc, that allow you to add a property as a cohost when you have full access. I would like to ask if OR is looking to configuring the add property functionality to accomplish this? It becomes a little problematic to have to get the owners account and password to just add their property to OR.

Yes, that is helpful