Feature Requests

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[This topic has been merged with another topic (Show Us Breakdown of Each Night's Price under Charges). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Show breakdown of each night's rate under Charges)]

Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote.

Community feedback really helps us prioritize what to build next.

What can be done to transmit wire and ACH requests securely to our Guests.

Too many scams. Exposing this information is bad practice in Custom Payment Options.

Allow Custom Payment Options to be split up so that there is one for ACH, one for Wire, one for Zelle etc, rather than a bucket for all of these.

"Please confirm the details with me by phone before sending — just good practice with any wire."

MORE WIRE INFO

OLD SCHOOL To safely request a bank wire transfer for a service, issue a formal invoice via a secure PDF or accounting software, outline exact bank routing and account numbers in writing, and require the client to independently phone your office using a verified, trusted number to verbally confirm the details before sending funds. [1, 2, 3, 4, 5]Safe Request Practices

• Use a formal invoice: Send an itemized PDF detailing the service, cost, and payment terms instead of casual text messages.
• Provide complete routing data: Include your legal business name, bank name, routing number, and account number accurately.
• Require verbal confirmation: Instruct the client to call you using a known, pre-established phone number to confirm the numbers before initiating the transfer.
• Avoid email-only changes: Never accept or send updates to wire instructions via unencrypted email threads without a phone check. [1, 2, 3]

Alternative Payment Methods

• ACH transfers: Slower than wires, but reversible or traceable in cases of error.
• Escrow services: Excellent for high-value services to hold funds securely until work is approved.
• Invoicing platforms: Use verified merchant processors that allow direct bank or card payments. [1, 2, 3, 4, 5]

NEW SCHOOL Is there a commercial service that sends secure PDF wire instructions to a person via email?

Yes, specialized commercial wire fraud prevention platforms exist specifically to bypass standard email entirely and securely deliver wire instructions. Instead of sending a raw PDF attachment that a hacker could intercept and modify, these platforms send a secure email notification directing the client to an encrypted portal to view the verified banking data. [1, 2, 3]

Would be an excellent feature! Gets my vote!

Hi, I would also like to see the quote in the potential guest's local currency. Our property is in Mexico, and over 50% of our guests are from outside the United States. 

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

Hi Debbie,

Go ahead and make the case for why you are interested in having an integration with Proptia.  If their app is available beyond just 'the Beach Club', other users might be interested too.

Hi Megan, We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

Appreciate the update. This is the #1 reason we are considering leaving OR. We want to pour money into Google Ads and right now it pushes them to book on a third party doubling the marketing costs. 

Hey Max! Yes, I'd LOVE the ability to fine tune this for our preferred use of Rezzy -- not just a blanket "respond to everything" but really custom control over when responses are appropriate and when they're not necessary. 

Hey, Alece. We're still discussing internally how this should look, but something I've been thinking about based on this and other discussions you and I have had is that we might need to make Rezzy's 'response needed' gauge a little more responsive to your preferences (or any host's preferences). Some hosts might find Rezzy's behavior in this instance preferred, but many would not.

Do you think being able to set resposiveness rules directly (instead of just as part of overall directives), or control the minimum responsiveness level needed (e.g. "not necessary" to "extremely necessary") to reply would help you fine-tune this? 

Hi Alece,

Appreciate you flagging this one! 

We are looking into this a little closer to determine if what you describe should already be the intended outcome.

Stay tuned.

Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.

[This topic has been merged with another topic (Custom Fields Enhancement). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Create additional formats for Custom Field Definitions)]

The end of the month has passed. Could we get another update please. 

Currently, owner bookings automatically use the owner's contact information, so any emails must be sent manually to the guest.

It would be helpful if OwnerRez allowed users to specify a guest email address for owner bookings or provided an option to send emails directly to the guest without changing the owner's contact details.

This would streamline communication for owner stays where the owner is booking on behalf of family members, friends, or other guests, eliminating the need to send emails manually while preserving the owner's booking information.

Benefit:

• Reduces manual work.
• Improves communication with guests staying under owner bookings.
• Maintains the owner's contact information while allowing guest-specific messaging.

We use Custom Field Definitions for internal property information and operations tracking. It would help to have other formats available such as date picker, custom dropdown options (ex: Yes, No, In progress, etc.), and others. This would allow us to make sure nothing falls through the cracks and there is consistency across all properties.

[This topic has been merged with another topic (Pull messages from "Airbnb Support" that are not associated to any particular booking). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Show Messages from Airbnb support in OwnerRez inbox)]

I exclusively use ownerrez inbox for guest communications, and will go days without logging into airbnb itself. I have missed messages directly from airbnb support because I forget that the OwnerRez inbox doesn't surface those. Please find a way to show messages directly from Airbnb Support in the OwnerRez messaging inbox. 

The no-response-needed filter Rezzy applies makes sense for unsolicited guest messages that don't really warrant a reply -- a "Thanks!" after check-in info, a heart emoji, short acknowledgments. Suppressing those keeps things from feeling over-automated.

But it should behave differently when the guest is answering a question we asked them. If we message "Can you confirm your headcount?" and the guest replies "Yes, 4 adults," that response really needs an acknowledgment. Silence in that context reads to the guest like we didn't see the reply -- or worse, didn't care about the answer we just asked for.

Proposed behavior: when a guest message is a direct reply to an outbound host question, the filter should default to sending a brief acknowledgment (something like "Great, thanks for confirming!") rather than scoring it as no-response-needed. Right now the filter treats "unsolicited guest chatter" and "guest replying to our direct question" as the same category, which leaves those loops hanging open on the guest's side.

When someone submits an inquiry on Vrbo, the API usually doesn't give us any contact info at all, just first and last name. (This could easily apply to other booking channels as well). But OR won't automatically merge contacts if the names are all it has.

It's extremely common for potential guests to want to compare properties, and so they submit multiple inquiries. 

To a human it's super obvious that this is the same person submitting virtually identical inquiries across the properties. But OR treats these as completely separate events leading to stacks of duplicate contact names each with their own inquiry.

It would be super helpful if OR could either convince Vrbo API to share the guest's Vrbo profile (like Airbnb does), or at least some kind of unique identifier to help keep these things organized. If that fails, maybe OR could have a timeframe that anyone with the same name within an hour - or something like that - gets automatically merged.

Hi VRBOutstanding,

Thanks for this request! We recently replaced the old BUFIXUP with the new My Stay experience, which includes a Requirements panel on each booking and a Reqs column on the bookings list view.

It's not exactly the red-dot indicator you described, but it may cover the same underlying need. Can you let me know if this gets you what you need? If so, I'll mark this as released. If not, I'll leave it open for voting.

Note that you can also filter your Bookings in List View for the following:

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.

Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote.

Community feedback really helps us prioritize what to build next.

I have been achieving this through increase in price and LOS discounts. It is tricky and it appears much easier with revmax.