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We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
Hallelujah 🙌 appreciate all the hard work!
This is so exciting! A great option in tricky economic markets to allow guests to book with points. I’m very excited about this and would just want to put my name in the hat as a possible beta tester!
Development on an integration with Homes and Villas by Marriott Bonvoy is underway! There's no ETA I can provide at this time, but we will keep everyone posted as things progress.
It would be very helpful if the API v2 property photo endpoints included a room_id field (or similar room/space association) for each photo in the response.
Use case: We're building a custom property website that displays photos organized by room (bedroom, kitchen, pool, etc.). Currently, while OwnerRez allows assigning photos to rooms in the UI, there's no way to retrieve that association through the API. This means we have to manually tag or sort photos on our end, which is tedious and doesn't stay in sync when photos are updated in OwnerRez.
What we'd like to see: When fetching photos via the API (e.g., GET /v2/properties/{id}/photos), each photo object would include a room_id or room_name field indicating which room it's assigned to, matching what's configured in the OwnerRez dashboard.
This would allow API consumers to programmatically organize photo galleries by room without manual intervention. Thank you!
Apologies for resurrecting an old thread here but I'm running into the same issue publishing a new listing to VRBO where my photos don't get assigned to rooms. Thankfully they're not getting random assignments; they're just not getting assigned to anything.
My question here is, if I actually go into my VRBO listing and assign those photos to rooms, will they stick or will they all get overwritten the next time I push an update from OwnerRez to VRBO?
Add a “Send Again” option directly within Communication History for previously sent messages.
Right now, even though the message is visible in Communication History, resending it requires navigating away and re-finding it under Messages, where “Send Again” is currently available.
Use Case
A common scenario:
Instead, the current workflow requires that I go back to the Booking → Messages → find the message → Send Again
This adds unnecessary time, steps, and friction for a very common task.
Why this would help
Faster response time to guests
Eliminates searching through the Messages list
Keeps actions aligned with where the information already lives
Communication History already shows what was sent and when — adding a “Send Again” action here would streamline a simple, frequent workflow.
this is a major issue. Are ya'll adjusting the rent and surcharges one by one on all airbnb reservations once you download the property management report into excel?
I second this.
It's going to be confusing for our customers to see a price then have VAT added only at the booking stage.
I think it's a reflection of how few people in the UK use Ownerrez that his is has not have more votes. It's essential for us an I wasn't aware this couldn't happen.
I SAW IT!!! Thank you for the quick fix!!
We've added a checkbox to the dashboard to allow for displaying YoY comparison!
https://api.ownerrez.com/help/v2/ResourceModel?modelName=v2.ReviewViewModel
Currently, this is not exposed via the API and we would love to be able to have this visibility for our users.
So great to hear, @Bri! Thank you!
Awesome, thanks for the update!
Hey courtneylove,
We reached out to our Vrbo contacts and they've informed us that Vrbo same-day bookings will be allowed up to 12pm at the local time of the property. We had some in-app language on our end that implied it would be "all day", but we're going to fix that ASAP.
They've also let us know that a follow up iteration to allow property-specific configurable cutoff times will be released at a later date. Once they've released the ability to do so, we will certainly get that added as a configuration on our side.
We use the daily checklist frequently, probably multiple times per day. We want a quick glance of comings and goings.
However the default settings always have to be changed each time we use it.
Specifically TAGS and CUSTOM FIELDS.
These two items make the report difficult to view and instead of getting a 1 liner per booking it results in a multiple line hard to read report.
In a perfect world it would be nice to allow users to set desired default settings but I would be happy if TAGS and CUSTOM FIELDS both defaulted to NONE.
Hi Megan,
Do you mean in the push notifications you get on your mobile device?
Please add Rezzy sentiment as a trigger condition. I'd like to trigger internal emails when a guest's stay is marked with negative sentiment, but right now that option does not exist.
I'm finding that Rezzy unfortunately misidentifies/misapplies sentiment at times. For instance, a guest inquired about changing dates. He initially questioned the price increase to move to a weekend, but after our explanation he gladly accepted and is perfectly content in advance of his stay. Yet Rezzy has his sentiment marked as Negative. As this impacts auto reviews among other overall "reporting" in the new Quality Center, it feels frustrating that I can't do anything to override the incorrect sentiment assignment. I should be able to "teach" Rezzy what he got wrong so he can learn for future sentiment analysis.
My need is somewhat orthogonal to the above—it's not about time of day for me, but whether the property is actually ready.
Although I’m not sure Vrbo supports it, the ideal solution would mirror Airbnb: allow a 1-day minimum advance requirement for Instant Book, but still permit request-to-book outside that window.
In my case, I’m comfortable with late same-day bookings—even as late as 11pm—but only if the property is already clean and ready. Furthermore, once it’s ready, Instant Book works fine; my automated messaging sequence handles everything (legal agreement, SecDep, door codes) even if I’m unavailable.
The constraint is operational: if there’s no same-day booking, my cleaner may not service the unit until later in the day or even the following day. Before the property is cleaned, I need request-to-book so I can confirm whether it can realistically be turned in time. And after it’s clean, request-to-book or even Instant Book is fine.
Because OwnerRez doesn’t currently track “ready” status (e.g., via a two-way integration with Breezeway), I can’t safely allow Instant Book for all same-day bookings. I need that gating mechanism.
If Vrbo doesn’t support separating RTB from same-day minimum stay rules, I’ll likely keep same-day bookings disabled there—same as I do on my OR-hosted direct site—since there’s no way to safely distinguish between cleaned and uncleaned inventory.
Requesting integration with Amplify by StaySense to allow OR users to be able to have their properties listed directly on tourism websites. Several big rental markets including Gulf Shores and OBX use this platform.
Hi
In the Uk, it is customary to quote guests the VAT inclusive price. Can you please configure it so that the tax can be included and is NOT added on afterwards?
Thanks
L
Hi Justin
I totally agree as we have many recurring expenses as well. I've been using the upload document for most of them and just upload that monthly. I have one that I keep for the main expenses that do not change and one for my flexible amounts and that's been working ok for now. Helps me get through it quicker and makes it so I don't forget any of them like I would when entering individually. It's not a fix, but it has been a suitable workaround for me.
This has been promised since we started with OR 3 years ago, and it's not even in dev yet. This is the single biggest monthly reconciliation headache we have, and makes me consider other software options every month. I've held onto the promise for 3 years, but I'm starting to think it's not happening in the 20's at all. Once we get past our peak season and into the winter, if this feature is still just a hope and a prayer, I'm going to have to find a different solution.
Totally agree with you!
Also agreed! No
This is honestly one of the biggest gaps in PM right now.
We have a bunch of recurring property expenses like thermostats/Jervis, camera subscriptions, pest control, HVAC maintenance, and even annual stuff like smoke detectors. There is no clean way to track and bill these.
Right now it is either manual charges or tracking outside of OwnerRez, which does not scale and things get missed.
Even something simple would go a long way. Let us attach an expense to a property, choose monthly, quarterly, or annual, and have it show up on owner statements automatically.
This becomes a real problem once you get past a few properties.
As our operation scales and automated messaging volume increases, we've identified a friction point in the OwnerRez inbox experience that we'd like to formally request be addressed.
The Problem
At various trigger points throughout the day, our automated outbound messages populate the inbox alongside true inbound guest messages. This creates significant visual clutter and undermines the inbox's core utility as a reliable indicator of new, actionable guest communication. The result is that our team must manually parse through automated outbound messages to identify genuine inbound inquiries - increasing response overhead and introducing the risk of missed guest messages.
The Request
We'd like to request the ability to filter the inbox view to display inbound guest messages only, excluding outbound automated messages from the primary inbox view. Possible implementation approaches could include:
