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[This topic has been merged with another topic (Step towards unified email inbox). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Unified inbox to also include emails from guests + pre-booking messages from website + better AI response)]
Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.
Hi Nazim!
To confirm, are you referring to the POC form that's attached to the renter agreement when it's sent to guests? It doesn't look like the screenshot came through in the post. If so, there wouldn't be a way to not make all fields mandatory, so they'd have to enter their entire address, and not just the country.
Thanks for putting this feature request together! These ideas grow when more voices weigh in, so if you know other users who'd find this useful, send them the link and ask them to upvote.
Community feedback really helps us prioritize what to build next.
If OwnerRez added integrations with Google Meta Search, Google Hotels, Expedia, and ideally a channel manager like SiteMinder, it would immediately become a viable PMS for thousands of boutique hotels, inns, and bed & breakfasts that currently have very few good software options.
This is a much bigger opportunity than simply adding a few new channel connections.
We’ve been OwnerRez customers for six years and are huge fans of the platform. In fact, we reached a point where we were forced to leave OwnerRez for our hotel projects, not because it wasn’t capable, but because it couldn’t connect to the hotel ecosystem we needed. We would genuinely love to bring those properties back to OwnerRez if these integrations existed.
We’re also connected to a large network of boutique hotel and B&B owners who feel exactly the same way. Many of them would move to OwnerRez tomorrow if it supported these basic hotel connections. Right now they’re stuck using hotel PMS platforms that are either incredibly antiquated or prohibitively expensive.
I’ve spent a tremendous amount of time researching the hotel PMS market. The reality is that most systems fall into one of two categories:
• Older platforms that feel dated, rigid, and lack the flexibility modern operators want.
• Enterprise-focused systems that are far more modern but are priced and structured for larger hotels, often requiring 25 or more rooms just to become a customer.
That leaves a massive gap in the market for independent hotels with 5 to 25 rooms.
OwnerRez already has what many of these systems don’t: an incredibly powerful, flexible, and customizable operating engine. I’ve built out some very sophisticated guest experiences using OwnerRez because it’s simply capable of so much more than most hotel PMS platforms.
The biggest missing piece isn’t the PMS itself. It’s connectivity.
Even better, OwnerRez wouldn’t necessarily need to build dozens of hotel integrations individually. A partnership with a platform like SiteMinder could solve most of that overnight. SiteMinder already connects to nearly every major hotel distribution and technology platform, including OTAs, Google Hotels, travel agencies, loyalty programs, marketing platforms, and countless other hospitality services. Leveraging that ecosystem would instantly make OwnerRez a legitimate hotel PMS.
The boutique hotel, inn, and B&B market is deeply underserved. This isn’t a niche with only a handful of potential customers. It’s thousands of independent properties, many averaging 5 to 15 rooms, actively searching for better software.
I don’t think it’s an exaggeration to say this could fundamentally change the competitive landscape for OwnerRez.
Once those hotel distribution channels were available, I wouldn’t even be surprised to see much larger hotels begin adopting the platform. There are really only a handful of sophisticated hotel PMS products on the market today, and none of them stood out to me the way OwnerRez did when I originally evaluated PMS options for our vacation rental business.
The only major feature I could see OwnerRez eventually needing for larger hotels would be true multi-room inventory and room-type management. But that’s a future expansion. Simply supporting hotel distribution through Google Hotels, Expedia, Google Meta Search, and/or SiteMinder would already unlock an enormous new customer base.
This feels like a rare win-win opportunity. It would be a major growth opportunity for OwnerRez while bringing a modern, flexible platform to a part of the hospitality industry that has been underserved for years.
Hello!
We just released a new feature today, called MyStay, that updates the BUFIXUP to a new guest portal. We have this support article with a first look video on what it looks like: https://www.ownerrez.com/support/articles/my-stay-guest-portal
As a business located in England and with most of our customers also being based in the UK we get several guests remark that the English option on the booking page only gives English (US) and displays a US flag. A lot of websites I visit have an option for both UK English and US English. Is this something OR could do, or at least include both US and UK flag against English?
We would like to request support for Stripe Dynamic Payment Methods within OwnerRez.
OwnerRez already integrates very well with Stripe, but currently only traditional card payments are available during checkout. Stripe itself supports many additional payment methods that are preferred in different regions, such as Wero, Bancontact, iDEAL, Apple Pay, Google Pay and others.
Allowing OwnerRez to use Stripe Dynamic Payment Methods would significantly improve the guest payment experience. Guests would automatically be presented with the payment methods that are most common in their country and on their device, without hosts having to configure each method separately.
This would not only benefit European guests. Many guests in North America and South America also prefer paying with digital wallets or local payment methods rather than entering credit card details and completing a 3D Secure authentication.
We regularly experience failed or abandoned payments because guests do not complete the 3D Secure verification. Every failed authentication increases the risk of losing a booking.
In addition, not every European traveller owns or prefers using a credit card. Supporting local payment methods such as Wero, Bancontact and iDEAL would make OwnerRez much more attractive for the European market.
Since Stripe already supports these payment methods, it would be ideal if OwnerRez could simply expose Stripe’s Dynamic Payment Methods during checkout instead of limiting guests to card payments.
For international vacation rentals, every additional step in the payment flow increases the risk of losing a reservation. Making locally preferred payment methods available through Stripe would be a significant improvement for both hosts and guests.
Supporting Stripe Dynamic Payment Methods would reduce payment friction, increase successful payment completion rates, reduce abandoned bookings and help hosts convert more reservations worldwide, while allowing OwnerRez to benefit automatically from new payment methods that Stripe introduces in the future.
I voted for this feature. Since this request was originally posted, Stripe has further expanded its Dynamic Payment Methods, including support for newer European payment methods such as Wero. I have therefore started a new feature request covering Stripe Dynamic Payment Methods more broadly.
I feel a little cheated by the recent upgrade that added webp/HEIF support. Webp support won't actually be a helpful feature until that's the format accessible by WordPress (at the very least as an option).
While it's marginally convenient in special edge cases that I can upload webp files to my properties' photos, OwnerRez seems to be immediately be converting them to jpg. The image carousel on my website is still displaying photos in the jpg format, so the speed improvements I was hoping to see are non-existent.
Virtually all browsers have supported webp for more than 5 years (Chrome has for almost 15!), so I don't understand why we're stuck using a 30-year-old, inefficient format.
I'm using Chrome.
Thanks for listing the Mac commands, super familiar but may help other users.
Still feeling like it would be helpful to have a back or cancel option. Thanks for listening.
Please get Hostel world as a supported booking platform, for those of us who rent private rooms.
Thanks!
[This topic has been merged with another topic (Time Log or Time Tracker). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Time log feature)]
Currently, accessing guest messages through the API requires setting up an OAuth App with a signed messaging agreement. I understand why this exists for third-party integrations, but for a single owner accessing their own message threads, the OAuth setup is a significant barrier for a simple need.
My use case: I use the OwnerRez v2 API (via Personal Access Token) to pull my booking and financial data into an automated workflow. I'd like to also pull my guest message threads so I can:
- Draft faster, more consistent responses with AI assistance — I use Claude (Anthropic) as a business advisor. Right now I have to manually copy/paste each guest message into the tool. If I could pull message threads via API, I could automate this entirely.
- Identify unanswered messages — with bookings across Airbnb, Vrbo, and direct, messages come through multiple channels. A single API pull would show me everything that needs a response.
- Build a searchable library of my past guest communications — useful for maintaining consistent tone and referencing how I handled similar situations (discount requests, late checkout asks, pet policy questions, etc.)
- Review message history for a specific booking when resolving issues or preparing review responses.
What I'm NOT asking for: I don't need to send messages through the API. Read-only access to my own message threads via my existing Personal Access Token would cover everything above. The security concern around sending messages via API is reasonable — but reading my own conversations carries no risk of impersonating the host or sending unauthorized messages to guests.
I'm aware that self-use OAuth is technically possible today, but the setup overhead (creating an OAuth app, managing token refresh, signing a messaging agreement) is disproportionate for a single-owner operation that just wants to read their own data. The Personal Access Token already authenticates me as the account owner — extending read-only messaging access to PATs would be a natural addition.
Would anyone else benefit from being able to pull their message threads via the existing PAT-based API?
The /v2/reviews API endpoint currently returns a 402 and requires the "WordPress Plugin + Integrated Websites" premium feature to be enabled. For those of us who don't use WordPress or the integrated website feature, this locks out a valuable data source behind an unrelated paywall.
My use case: I've built a Python script that pulls booking, payment, and guest data from the v2 API via Personal Access Token, then feeds it into an AI assistant (Claude by Anthropic) for financial analysis, pricing optimization, and operations management. The one critical gap is reviews.
What I'd use the reviews endpoint for:
- Automated review response reminders — right now I have to manually cross-reference checkout dates against each platform to find pending reviews. The API could tell me which bookings have reviews and which don't.
- Tracking review scores over time by property and channel — I run a duplex with 3 listings and need to see which unit's scores are trending up or down.
- Identifying guests who haven't left a review so I can follow up within the 14-day review window.
- Correlating review scores with operational changes (new amenities, updated messaging, etc.) to measure what actually moves the needle.
Current workaround: I pull departure dates from the bookings endpoint and generate a "recent checkout" list as a proxy for review reminders. It works, but I can't see actual scores, review content, or whether the guest reviewed at all.
The reviews data is already in OwnerRez — this request is simply to make the existing /v2/reviews endpoint accessible to API users without requiring an unrelated premium feature. Read-only access would be perfectly sufficient.
Anyone else pulling data from the API and wishing they could include reviews?
Look like you are using Safari on Mac
You can go back in Safari on a Mac using several methods, including keyboard shortcuts, trackpad gestures, and the toolbar button.Top Methods
Please see screenshot below.
If on your PC the browser should have a back button.
On your phone you should be able to swipe left to right and that will go back.
Also when in a task there is a section that says Related to and will have the dates of stay and the guest name.. That is a link that takes you back to the booking details when clicked
If on your PC the browser should have a back button.
On your phone you should be able to swipe left to right and that will go back.
Also when in a task there is a section that says Related to and will have the dates of stay and the guest name.. That is a link that takes you back to the booking details when clicked
If you mistakenly click on tasks within a booking, there is no back button. Please add.
There are times when an owner will reimburse me outside of the statement period. There is no way to record a payment without creating a statement and if I create a statement I only get a one and done for the month. Trying to keep track of when and what an owner pays me and waiting until the end of the month is in efficient and clunky. Not to mention that I just plain ole forget. This would help so much!!
The integration needs to use best practices and treat future rents as a liability, not sales.
In the meantime, here is an easy fix for OwnerRez to do
I know that "expense-type accounts" are the only ones being considered when linking.
However
To align with proper accounting standards, OwnerRez also needs to consider "Cost of Goods" accounts.
The standard way to look at financials is
Payouts to Owners is a Cost of Goods.
The general idea is that Cost of Goods is the inflexible items, such as credit card processing and technology costs.
Expenses are items you can influence, such as office supplies, advertising, and utilities.
Not considering the Cost of Goods as well as Expense items is to not use QBO properly.
Use AI to identify trending topics in the property area that might interest guests, such as nearby events and places to visit. Generate Blog posts and schedule them for posting.
I used Claude to do this for me.
There are so many places that AI can improve what OwnerRez does.
Using the photos you upload and AI, figure out the rooms and amenities. Create great property descriptions in many different languages. Given the address, generate directions on how to get there. Local guides, etc...
Photos can also be used to confirm that the place is ready for check-in, or, afterward, that something is missing/damaged.
Right now OwnerRez hosts our websites but offers no way to back up or restore them. If a site gets hacked, or someone makes an unwanted or unauthorized change, there's no way to roll back to a previous working version.
I'd love to see built-in backups inside OwnerRez: automatic restore points (or version history) for the hosted website that let us revert to an earlier state if something breaks, gets compromised, or is changed by mistake. Even a handful of recent snapshots we could restore from would make a huge difference.
This would protect users against accidental edits, bad actors, and unauthorized changes, and give real peace of mind for anyone running their business on an OwnerRez-hosted site.
Unified inbox to also include emails from guests + pre-booking messages from website.
I did use Claude to implement this. Wanted one place to see all communication from a guest, starting from the website, and afterward. Including emails sent.
Supporting many languages, recognizing photos of passports. Making it easy to register guests staying.
Also wanted the avatar to use the property's color and indicate whether the property was ready for the guest to check in. Like they had signed the rental agreement and paid the deposit, the cleaner says ready.
With an AI response if there is no response from us for a certain amount of time. AI knows everything about the property and its surrounding area without being explicitly told. Most of the time, the answer is in one of the messages I have automatically sent, is already part of the property information, or can be found through a search on the internet.
This also requires a chat feature on the website
I have spent the last month using Claude to create a website and to automate all my workflows. For all the different APIs I asked Claude to research, OwnerRez was difficult to use, required multiple attempts, and was confusing, especially when it comes to knowing when to use v1 and v2. Took many attempts to get it to work.
It would be great to have full support to modify a booking and have webhooks for deposits, as well as be able to create new deposits (workaround for booking.com deposits not being created and Airbnb deposits sometimes failing)
Also, a webhook for new messages, so no need to poll.
Would be great if you published a Claude skill.
The new Quality Center is great data and has a ton of helpful metrics. However, one suggestion I have is to update the Overall Rating on the Overview tab so it shows 2 decimal places, instead of 1.
Along with that, I would love to be able to filter by market that way I can see the ratings based on each cleaning team I have.
