Feature Requests

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Hi Ben,

Just curious could you recommend to your Owner's that they access the portal using the Chrome Web Browser?  It of course has Google Translate built in.  So they could easily translate it on the fly.

Let me show you what that would look like:

Chrome Translation Tips 🌐 - Watch Video

Hope that helps your Owner's!

-Steve

Hi Danielle,

Great News.  All the things you mention can be currently done in OwnerRez today!!  So no need for a feature request.

Let me show you in my demo account how these things can work:

Managing Booking Notifications Effectively - Watch Video

Hope this is helpful for you!

-Steve

Hello,

It'd be great to know when a guest has a added a new credit card to their reservation for instances when I'm waiting for it... like after I've sent them a link to add one, or if their scheduled payment has failed and they need to add a new card.  I'm finding that I have to manually schedule their second payments for bookings that were made without credit cards being on file.  So it'd be nice to know when they've done that so I can schedule their payment.

Additionally, it'd be nice to be able to chose which automated emails get sent to me when a guest books.  Right now I get a total of 7 emails for every booking that comes through.  Two that are by my design (and the ones I actually need), and 5 that come automatically from OR, only 1 of which has some usefulness to me.  So it'd be nice to be able to choose which ones I get.

I mean, the more control you can give over how our templates, triggers and notifications function, the better.

Thanks,

Danielle

AGREED! I think the lack of better widgets is a way to get more hosted website customers. 

Hi Diana R,

This week's release included some new conditions for New or Repeat Guest. It doesn't tag the guest automatically on departure, but it does allow you to configure a Tag Automation so if the system sees that the same guest is booking again, it will tag them as a repeat guest at that point.

You can add Conditions > Guests > Guest Type is > Repeat Guest to your messaging Trigger or Tag automation, like so:

Note that Repeat Guests are not limited by property, meaning that the Conditions > Guest Type is > Repeat Guest works even if your guest has previously booked another of your properties. As long as the system was able to find a match, setting up a Tag and corresponding Tag Automation, I believe, would be what you're looking for.

If that's not quite what you had in mind, just let me know. I've marked this Feature Request as released, but if you're looking for something else, I'll open it back up for you.

Aha! Thanks for that. I will be following up with you on that ticket thread shortly.

Gotcha. Thanks for clarifying!

While we don't offer this at this time, feel free to share this Feature Request with likeminded users who'd be willing to give it an upvote.

The properties each booking is associated with should be easy to distinguish between in either view, though. If you're having any trouble determining which booking is on which property, I might suggest changing the calendar color for each property so that they're easier to tell apart. You can set that in Properties > select property > General Info.

Thank you, Bri! I actually started with help@ownerrez.com (please see #339634 and thread with Greg and Katie). They suggested requesting a feature here. If you could please double-check if this is a bug or a new feature. I do want to show potential guests the approximate area, but not give them a way to zoom in down to the exact address and instead show an approximate circle (similar to how Airbnb does it). Thanks!

Hi Kim,

This is already possible.

You'd set the map location at the property level, as well as within your Hosted Website settings (Settings > Hosted Websites > click Website > click Change Settings button)

All of your properties are set to Approximate, and your Hosted Website settings are set to Approximate as well. When looking at the map on your website, I do not see exact locations being displayed.

If you're still seeing the exact location, I'd suggest clearing cache and cookies to see if that helps. Otherwise, please write a ticket to help@ownerrez.com and include some screenshots and links to what you're seeing. We'll be happy to take a closer look for you.

1. For specific LOS & Last Minute discounts, I would like for it to reflect that to show on our direct booking calendar widget, similar to the visual on Airbnb. A slash through the base price and highlighting the discounted rate. 
   
   
2. Without this visual, I am essentially giving away these discounts for free because guests who submit an inquiry have most likely already decided to book once they get to the price breakdown where it shows the discount. 

Would like my houfy email to be included as well.

Hi folks! I'm trying out the hosted website feature and the issue I'm having is, despite using the Approximate Location option, the map is centered exactly on my property. If you keep zooming in, you can see the exact location. Also, if you click "view larger map", you will get the exact address.

I'd like to see something like Airbnb provides where an actual approximate location with a circle showing the neighborhood.

Thanks a lot.

I am also in the trial phase of building a website with squarespace and finding it challenging to easily recreate the property page similar to how ownerrez hosted site creates it. Does anyone have a good workaround or method?! The widget feature would be great or a way to have a property specific page load the relevant information similar to how ownerrez hosted site does.

Excellent news! I've just updated my trigger criteria to take advantage of these in our request for review and secondary 5 day follow up if not completed by then. Huge help in our workflow and our secondary follow up for non-reviews gives them that nudge to get it done. Thanks team!

Review based conditions for Triggers and Tag Automations dropped in today's release! You now have the following options:

This is wonderful news.  Thanks.

Review based conditions for Triggers and Tag Automations dropped in today's release! You now have the following options:

v2 of Tag Automations dropped in today's release!

You can now apply conditions to Triggers and Tag Automations for the following:

• Review left (No Review, star count, etc.)
• Door lock code (Code Not Generated, Code Failed to Generate, Code Generated Successfully)
• Optional surcharges
• Discounts
• Check-In Time (is standard/non-standard)
• Check-Out Time (is standard/non-standard)
• Repeat/Return Guest (previous bookings at the same property, or not)

We're still working on getting the support content written up on these new additions, so please bear with us there. If you have any questions, feel free to reach out to help@ownerrez.com so that our Support team can assist.

Amazing, thank you all so much!! And thanks for keeping us informed during your process too. Off to play with new triggers, woot woot! 

v2 of Tag Automations dropped in today's release!

You can now apply conditions to Triggers and Tag Automations for the following:

• Review left (No Review, star count, etc.)
• Door lock code (Code Not Generated, Code Failed to Generate, Code Generated Successfully)
• Optional surcharges
• Discounts
• Check-In Time (is standard/non-standard)
• Check-Out Time (is standard/non-standard)
• Repeat/Return Guest (previous bookings at the same property, or not)

We're still working on getting the support content written up on these new additions, so please bear with us there. If you have any questions, feel free to reach out to help@ownerrez.com so that our Support team can assist.

v2 of Tag Automations dropped in today's release!

You can now apply conditions to Triggers and Tag Automations for the following:

• Review left (No Review, star count, etc.)
• Door lock code (Code Not Generated, Code Failed to Generate, Code Generated Successfully)
• Optional surcharges
• Discounts
• Check-In Time (is standard/non-standard)
• Check-Out Time (is standard/non-standard)
• Repeat/Return Guest (previous bookings at the same property, or not)

We're still working on getting the support content written up on these new additions, so please bear with us there. If you have any questions, feel free to reach out to help@ownerrez.com so that our Support team can assist.

Such great news, Bri! Thank you!! 

v2 of Tag Automations dropped in today's release!

You can now apply conditions to Triggers and Tag Automations for the following:

• Review left (No Review, star count, etc.)
• Door lock code (Code Not Generated, Code Failed to Generate, Code Generated Successfully)
• Optional surcharges
• Discounts
• Check-In Time (is standard/non-standard)
• Check-Out Time (is standard/non-standard)
• Repeat/Return Guest (previous bookings at the same property, or not)

We're still working on getting the support content written up on these new additions, so please bear with us there. If you have any questions, feel free to reach out to help@ownerrez.com so that our Support team can assist.

[This topic has been merged with another topic (Upsell Trigger - For Late Departures or Early Arrival).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Check in and Check out times for automated tags)]

Great news, everyone! Review based conditions dropped in today's release! You can now create Triggers and Tag Automations with the following:

We're still working on getting our support content updated to reflect these changes, so please bear with us there. If you have any questions, feel free to write help@ownerrez.com so our awesome Support team can assist in getting those answered.

Arrival and Departure adjacent night Field Codes were added with today's release!

Hi, everyone! 

Sorry for the delay in posting here.

Automatic 5-star reviews for Vrbo dropped in a recent release. More details here in the April Product Update blog post!

April Product Update - Click Here! 

Hi Katie D,

Yes! More information on this feature can be found here: https://www.ownerrez.com/support/articles/channel-integrations-airbnb-cohosting

When looking at inbox, it will be much easier to not miss a guest message if the guest message is another font color (for example: blue). That way we can distinguish if the message is coming from a guest or if it is an automated message. Similarly, it will help a lot, if the amount of unread messages in a single message line could be a different color (again blue font) if there is a guest message that is unread. That way we can use inbox much more effectively and will be less chances of missing a guest message from different channels. 

Has this been released yet?  This feature would be very nice to have.