Feature Requests

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As a property manager I agree and reconsidering PMS now.

The lack of this feature is hurting those of us who are property managers. All the competition in our market is using it and this topic appears to be 3 years old 😩

This is a much needed feature. I asked this question of Steve during the Reezy demo and pasted it below. What I want is a way to add local emergency numbers to OR so when a automated alert comes through it will broadcast automatically to all guest. If its connected to the Reezy it could be improved over time. In not voting for the email side of this. In my experience people will look to a text far more often than a email. And In the case I am also experiencing an emergence I may not be able to send the email or text. If this came into the AI it could handle all of it to all guest at one time plus possible following up. If you send an email they may/will still call or text to get more info.

It can also be used for no emergence things like local events. I get notifications from the Chamber or other groups about things like music, shows, farmers markets etc. 

For OR, this is a safety features that I have not seen with any other platform. To me this would seem as a great selling point to new host. The ability to rapidly respond to natural disasters with little or no assistance from the host. 

Hi Steve, I'm excited about Rezzy ai. I will switch over as soon as possible. I asked the question on the group message to all guests. Primarily in the case of emergency. Here is what I'm talking about. A fire happens, not necessarily in a local area but regionally. The power company shuts off the power, In our area it affects the entire north of california.  A traveler to our area does not have all the emergency notifications the locals have.   At my home I lose WIFI. I have to drive to a hilltop to get enough bars to answer guests. During all of this the guests have been texting, calling, asking questions, guidance.  As I answer 1 guest with 2 bars on my phone the rest are clambering to get an answer. I am scribed to emergence alerts from the County and Power co. It would be GREAT if I could type in, Copy/past etc the info I get from the emergency response into ONE place that sends it to all current guests. It would be even better if these emergency messages could be sent directly into the system, OR or Reezy to notify the guest in real time. In the case I personally have been affected by an emergency and can't respond. This scenario has happened twice this year already. Hostbuddy ai is trying to answer guests with no information and sending me an action request, overloading the system.   So in short it would be great to have the ability to have Emergence messages Sent  directly to a system that could then answer guest immediate concerns.  Or tell them an evacuation order is in place for their area and they need to evacuate.  This same system could be used for non-emergency things like local events guests may not know about. Farmers market or concerts etc. I get an email from the chamber on happenings that I could copy paste into a port that then messages all current guests or future guests? that information. 

The only not ideal work around I have found is to charge refundable deposits instead of deposit holds. They are much harder to lose a chargeback on especially with a signed rental agreement. 🤷🏼‍♂️ if anyone else has any suggestions let me know! 

Agreed, i have at times during chargebacks wish i had this type of data after the fact. Its one more data point to provide for evidence. 

YES!! this is a fantastic idea. So much time is wasted to try to screen capture and provide information back to a charge back. 

Having a button that would create a report of all guest record data into an organized file would be great. 

Unfortunately we are having to deal with this more and more as guests think its ok to stay and then go back weeks later to make a charge back. 

Hi James,

Thanks for submitting this request!

We're not aware of an ability to attach PDF's to charges via the API with our integrated processors. Would you have any examples of this based off experience with other software providers that you could share with us?

What you're suggesting may not be possible as your request is written. Regardless, this request is a good discussion point for thinking of ways we could improve these processes for a cleaner user experience.

Seriously, what's the latest on an Expedia connection?

No ETA that we can provide at this time (still in testing). The integration requires a WhatsApp for Business account, which has a cost associated with it, so the pricing model is TBD.

We'll be able to share more once we get the technical aspects working as they should.

@Shawn, is OR connecting directly to the META API or using a Business Service Provider? The rough cost per Utility message is half a cent or less (depending on Volume) if with META directly. Will the pricing be based on message volume or will we have to pay a monthly feature fee as well?

Hi Ken, this particular issue has become an OR pain point for us. It doesn't look like the status of "planned" has been updated for some time. Any update that would give us hope and keep us for searching for a different pm solution?

Excited for this! In Latin America, everyone uses WhatsApp for communication.

You can already add spot rates for specific days by using our Rates Calendar! You can override property and seasonal pricing, minimum stay, and changeover for a specific property. 

Get all the information on our Rates Calendar here:
https://www.ownerrez.com/support/articles/rates-calendar

It would be awesome to be able to export all messages from a given period (say 1 year). We could then put all those messages into AI to be able to create templates and SOPs. Once they are imported into AI we could ask for top 20 questions and create templates and SOPs from the questions we get from guest. 

I hope this does get fixed, especially so that all replies from guests go into the unified box.

Fully agree.   I am new to OR, and was disappointed when I discovered the inbox was not truly unified.   So many mis-communications, over communications, conflicting communications can occur when you can't see all of the messages that have been sent to the guest.   A truly unified inbox also needs to include the guest's reply to all communication channels.  Currently we can send emails (manual, triggered, system) and they come from mydomain, which is great.  Unfortunately, when the guest replies to an email, it only goes to the email inbox that OR was configured to send from.   It doesn't show up in OR at all.

Hi,

It would really improve reviews page on all direct booking sites that use OR widget to show reviews. After all, OR collects avatar URLs (in manual imports too).

Also, ideally these avatars should be hosted by OR (to avoid broken links/images) and collected/processed/resized during import.

Regards,

Michael.

As a workaround, you can create a trigger to send an email to your cleaning team if a review is less than 5 stars. You won't be able to attach the contents of the review in the template, although you can provide a link in your template to your website where they can see the posted review.

A trigger might look like this:

Background:
The system is designed around users for access. This makes hard if I need to give access for each individual. We need users to have a role so we can add access to different features. A contractor may clean rooms and also do some additional tasks. A user if he/she is an admin should be able to see all communication from a customer not just what they sent. 

Feature:
Create a user
Create a Role (admin/cleaners/plumber/electrician).
Assign role to user.
Each role should have access to various features.

Background:
We have value in what we do for specific days. Some times there are special circumstances. We need to be able to provide special rates on specific days. There are gaps we need to fill. Instead of giving discounts sometimes we need special pricing for those days.

Enhancement:
Instead of Bookings, have a calendar.

Add a tab for spot pricing.

Or when the user selects dates in addition to booking, add spot pricing. 

Exciting, nice work! Look forward to trying it out.

Hello all! Today's release has some fun news! Rezzy AI is here. It is in beta, so you will need to request access, if you haven't already, but we wanted to share with this group as soon as possible.

There's a lot of info on what Rezzy can do, so I'll link to those resources here:

https://www.ownerrez.com/rezzy

https://app.ownerrez.com/settings/rezzy

https://www.ownerrez.com/support/articles/rezzy-ai-overview

As you can see, there are plans for Rezzy to assist with more in the future!

Catch the blog post later today that officially announces the arrival.

I'm just exploring REI Hub. If either of you above who requested this feature see it, would you mind letting me know how it is working for you? I've been using Stessa for quite a while, but it is limited in a way that I"m hoping REI Hub is not.

I agree! PLEASE make this an option!

I want to post the terms and conditions that owners must abide by to use my website.

I want this so that as terms and conditions change, the owner can be kept up to date.

This is very common with technology and websites.

It would eliminate the need to send all owners a new contract when there are minor changes to the contract.

It could be incorporated with the Portal.

To legally bind users upon website access or usage, clearly state that by using the site, they agree to the terms and conditions. 

Use a prominent "Terms of Use" or "Terms and Conditions" link, preferably with a separate "splash page" or pop-up, and ensure the link is easily accessible from every page. 

Implement a "clickwrap" agreement, where users must explicitly click an "I agree" button after reviewing the terms. 

Avoid relying solely on "browsewrap" agreements (where use implies agreement) as they are often less enforceable. 

Hi folks! I've run into this a couple of times now where I've uploaded all my photos and tagged them all to rooms, but found the Photo Tour in Airbnb doesn't work. It usually ends up being I have one or more rooms that don't have a photo assigned. Sometimes its hard to track this down manually, but the Listing Analyzer could catch this and make it really obvious if it reported "Downstairs Bathroom is missing a photo". 

It's more a limitation on the OTA side, but OwnerRez could help us track this down really easily. Thanks for considering it!

Have you tried using the Tax Detail report? This report will provide separate columns for each of the taxes you have defined in your settings. Below is an example of the tax columns that would show on a Tax Detail report with three taxes defined.

https://app.ownerrez.com/reports/taxdetail

Hey Kalys M,

Thanks for submitting this request!

While we do not have plans for this on our 2025 roadmap, I would suggest sharing this request with likeminded users who would be willing to give it an upvote. Voting allows us to see where the demand is when considering what features will make it to the roadmap next.

Hey Wesley W,

Thanks for submitting this request!

While we do not have plans for this on our 2025 roadmap, I would suggest sharing this request with likeminded users who would be willing to give it an upvote. Voting allows us to see where the demand is when considering what features will make it to the roadmap next.

Hey Tim S,

Thanks for submitting this request!

While we do not have plans for this on our 2025 roadmap, I would suggest sharing this request with likeminded users who would be willing to give it an upvote. Voting allows us to see where the demand is when considering what features will make it to the roadmap next.

Hi Viktor,

I'm afraid that Vrbo does not support CHF via the API. We have that documented here:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo#financial 

As a workaround, you could consider having a duplicate listing for the same property. One listing could be set to EUR and connect to the Vrbo API, while the other (duplicate of the same listing) is configured for CHF and API connected to other channels. You'd change the currency and rates on said property. Note that OwnerRez does not do any currency conversion, we simply pass those rates set along to the channels. You'd also need to link the calendars for both listings by way of our Mutual Blocking feature to keep availability up to date.

Keep in mind that the duplicate listing would be viewed as another property in OwnerRez and would incur an additional monthly billing fee for that property.

If you'd like to explore this in more detail, please write to our Support team at help@ownerrez.com