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Features
Channel Management
Messaging
Websites
Accounting
Payment Processing
Property Management (PM)
Integrations
CRM
Reporting
Renter Agreements
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Why OwnerRez?
Why OR?
Why OwnerRez?
What Our Customers Say
Awards & Certifications
Awards & Certifications
Who We Are
Our Story
Meet the Team
Want to Work Here?
2023 Company Retreat
What We Believe
People First
Our Values
OwnerRez versus
Lodgify
Guesty
Pricing
Blog
Connect
Getting Started
Webinars
Forums
Events
Help
Support Center
Videos
Latest Updates
Contact Us
ProServices
ProConnect
ProTransfer
WebAssist
Resources
Vacation Rental Guides
Contents
All
All
Support
Center
Forums
Blog
Pages
Guides
Reviews
Includes video
All
All
Support
Center
Forums
Blog
Pages
Guides
Reviews
Includes video
Getting Started
Support Home
Videos
The Basics
About OwnerRez
How It Works
Requirements
Costs & Fees
Switching From a Different Vendor
OwnerRez Announcements
New Design 2024
OwnerRez Status Page
OwnerRez Read-Only Environment
Setting Up Your Account
New Registration
Required Personal Information
Adding a Property
Culture Configuration
Setup Interview for Rates and Seasons
Where's Everything Else?
Setup Checklist
Supported Devices
Mobile Phones and Tablets
Installing on Android
Installing on iOS
ProServices
Overview
ProConnect
ProTransfer
WebAssist
Common Issues & Questions
Testing
Why Test?
Overview
Tools
Listing Quality Analyzer
Rate Testing
Overview
Direct Rate Tester
Calendar Testing
Overview
Imports To OwnerRez
Exports from OwnerRez
iCal Testing Video
Core Concepts
Overview
Glossary/Definitions/Acronyms
A Bird's Eye View
Setting Up Direct Bookings
Getting to your booking area
Bookings, Quotes, Inquiries
Inquiries, Quotes, and Bookings Overview
Why you should create quotes instead of bookings
Quote and Booking Reservation Process
Quotes Overview Video
Changing Charges
Creating, Sending & Converting Quotes
Main Bookings Display
Pending Bookings
Quote Status Changes
Extending a Stay
Cancel, Change or Refund a Booking
Collect Payments Manually
Moving a Booking to a Different Property
Blocking-off time
Blocks vs $0 - $1 per Night Quotes and Bookings
Delete Guest Credit Card
Split Payments
Multiple Payments
Mid to Long Term Stays
Open Rescheduling
Instant Book vs. Request-to-Book
Understanding a Booking & Its Parts
Damage Protection
Damage Protection Overview
Damage Protection Insurance Video
Batch Update Existing Bookings
Common Issues & Questions
Enhanced Damage Protection Specific Questions
Data Management
Exporting Data from OwnerRez
Importing Outside Bookings
Deposits
Overview
Deposits, Fees and Adjustments
Deposit Status and Finding/Filtering Deposits
Historic Deposits Pre-July 2022
Stripe and Lynnbrook Group Automatic Imports
Fields
Field Codes
Field Codes Walk-through
Custom Fields
Field Codes Common Issues and Questions
Capture additional fields on booking and agreement signing
Form Messages
Form Messages Overview
Quote Acceptance
Booking Review
Booking Travel Insurance
Guest Form Error Messages
Guests
Guests Overview
Creating new guest records
Delete Guest Records
Find, search and filter guests
Separating or Merging Guest Records
Problem Guests
International Guests
Guest Monitoring
Email Blasts
Proxy Email Addresses
Tracking guest interactions through Google Analytics and Facebook Pixel
My Account
Overview
Change Password
Freezing Your Account
Closing Your Account
Affiliate Program
Forgot your email address?
Forgot your password?
Ask for Help
Notifications
Overview
Setup & Configuration
Email Notifications
Push Notifications
Privacy & Security
Overview
Frequently Asked Questions
Privacy Policy
Data Backups
SSL Certificates
Terms of Service
Messaging Policy
PCI Compliance
Refund Policy
Two-Factor Authentication
Properties
Adding New Properties
Listing Content - Starting from Scratch
Amenities
Availability Rules
Descriptions
Check-in & Check-out
Disable or Re-enable a Property
Apply Rules to Other Properties
Combined properties with mutual blockoff/lockoff
Sync Bookings to Google Calendar
Third Party Communication Options
Housekeeping Scheduling
Photos Overview
Create Rooms & Connect Photos to Rooms
Adding Photos
Bedroom & Bathroom Set Up
Importing From Airbnb & VRBO
Rates
Overview
Seasons/Holidays and Rates
Seasonal Rates
Copying Seasons
Spot Rates
Rates Calendar
Pricing Preferences
Holidays
Season Select
Add-On Services
Charging a Cancellation Fee
Charging a Processing Fee
Discount Codes
Length of Stay (LOS) Discounts
Common scenarios for surcharges and discounts
Additional Pricing Settings - Surcharges
Additional Pricing Settings - Discounts
Last-Minute Discounts
Gap Management
Batch Copy
Renter Agreements
Renter Agreements Overview
Request for Contact Info (real email address) and Signing
Reviews
Overview
Storing reviews by entering them manually
Storing reviews by importing them in bulk via Excel
Responding to Reviews
Reviews from Direct Bookings
Searching and exporting reviews
Displaying Guest Reviews on Your Website
Pushing Non-Vrbo Booking Reviews To Vrbo
Automatic 5-Star Reviews
Delayed Posting of Bad Reviews
Rules
Property Rules Overview
Booking Rules
Cancellation Policies
Common Issues & Questions
Guest Occupancy Restrictions
Weekend Nights
Property Level Rules
Pets
Lead Time
Minimum Nights
Change Restrictions, Booking Window, Forced Gaps
Security Deposits
Security Deposits Overview
Security Deposit Holds
Security Deposit Holds Common Issues & Questions
Refundable Damage Deposits (RDD)
Tags
Overview
Add and Edit
Use and Assign
Search and Filter
Tag Groups
Tag Automations
Common Issues & Questions
Language Tags
Taxes
Overview
Additional Pricing Settings - Taxes
Collecting Tax Information
Configuring Taxes
Team Access
Team Access Overview
Portal User Access
Portal Access Video
Branded Portal
Staff Member Access
Team Notifications
Branded Portal Setup
Technical Stuff
Domain Names
Public IP Addresses
Subdomain Landing Pages
Theming
Theming Overview
Creating & Using Themes
Travel Insurance
Travel Insurance Overview
Travel Insurance Issues & Questions
Travel Insurance Video
Channel Management
Channel Management
Overview
Identifier Mapping
Technical Terms
Third Party Managers
Other OTAs and Channels
API Integrations
Overview
Preparing to go API
Technical & Functional Differences
Rate & Fee Differences
Include Surcharges in the Rent Display
Importing Existing Bookings
Local Laws and Regulations
Property Field Differences
Per-Channel Rate Adjustments
Property Field Quirks
Manual Modes
Airbnb
Airbnb Overview
Airbnb Setup & Connecting
Airbnb Connecting API Video
Airbnb Common Issues & Questions
Request Airbnb Guest Contact Information
Airbnb Discounts
Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals
Airbnb API Surcharge Rules & Settings
Airbnb Review Tags
Airbnb Taxes
Airbnb Transaction Sync
Bulk Recalculate Charges Tool
Airbnb Photos, Rooms & Amenities
bnbfinder
bnbfinder Setup & Connecting
Book Direct Forgotten Coast
Book Direct Forgotten Coast Setup & Connecting
Booking.com
Booking.com Setup & Connecting
Booking.com Common Issues & Questions
Booking.com Messaging
Booking.com Property Verification and Payments
Booking.com Rates and Fees
Booking.com Reviews
Booking.com Unmapped Events
ECBYO
ECBYO Setup & Connecting
Find Rentals
Find Rentals Setup & Connecting
FLARBO
FLARBO Setup & Connecting
Florida Rentals
FloridaRentals.com Setup & Connecting
getawayGoGo
getawayGoGo Setup & Connecting
getawayGoGo Common Issues & Questions
Glamping Hub
Glamping Hub Setup & Connecting
Golightly
Golightly Setup & Connecting
Google Vacation Rentals
Google Vacation Rentals Overview
Google Vacation Rentals Setup & Connecting
Google Vacation Rentals Common Issues & Questions
Got2Go
Got2Go Setup & Connecting
GuestSmiles
GuestSmiles Setup & Connecting
GuestSmiles Common Issues & Questions
HomeToGo
HomeToGo Setup & Connecting
HomeToGo Common Issues & Questions
Hopper Homes
Hopper Homes Setup & Connecting
Houfy
Houfy Setup & Connecting
Houfy Common Issues & Questions
Monthly Rentals by Owner
Monthly Rentals by Owner & American Snowbird Setup & Connecting
Nofie
Nofie Setup & Connecting
Rentalz
Rentalz Setup & Connecting
TripAdvisor
TripAdvisor Overview
TripAdvisor Setup & Connecting
TripAdvisor Common Issues & Questions
Vrbo
Vrbo Overview
Vrbo Setup & Connecting
Vrbo Common Issues & Questions
Vrbo Connecting API Video
Vrbo API vs Vrbo non-API
Vrbo API Connection Auto-populated Expedia URLs
Vrbo Messaging
Vrbo Pay-Per-Booking (PPB) Commission File Imports
Whimstay
Whimstay Setup & Connecting
Calendar Import/Export
Overview
iCal Import/Export Video
Custom iCal Links
Common Issues & Questions
Vrbo guide
Airbnb guide
Booking.com guide
TripAdvisor guide
HomeEscape guide
Houfy guide
FloridaRentals.com guide
ECBYO guide
ALAVHR guide
Channel Bridge
Overview
Installing and Using
What It Is & How It Works
Bringing In Bookings From Channels
Bringing In Reviews From Channels
Updating to Latest Version
Pushing rates to Airbnb and Vrbo
When it's needed, by channel
Common Issues & Questions
Listing Site Integration
Integration Overview
Regional Listing Sites
Inquiry Import
Inquiry parsing for emails using body text
Inquiry parsing for emails using custom SMTP headers
Listing Content Import
Listing Content - Importing from Airbnb
Listing Content - Importing from Vrbo
Custom Sources
Connecting to Evolve
Integrations
Overview
Accounting
Clearing
Hostfi
QuickBooks by Intuit
VRPlatform
Automation
BeHome247
Zapier
Business Intelligence
Key Data
MovingLake
Quibble
Rentamira
TechTape
Devices
GuestView Guide
MasterMind · Tech
Minut
Ok2Charge
StayFi
WYND
Door Locks
Overview
Technical and Functional Differences
Common Issues & Questions
Schlage
igloohome
Hubitat
Brivo
eRentalLock
i-checkin
Jervis Systems
Kaba/Oracode
Lynx
Manual Locks
PointCentral
RemoteLock
Dynamic Pricing
Overview
Beyond
DPGO
PriceLabs
Rankbreeze
Rategenie
Rented
Wheelhouse
Guest Communication
Absolutely
Aipex
Akia
Aparta
Besty AI
ChargeAutomation
Chekin
DACK
Duve
Enso Connect
Folio
Guest Ranger
Orana Stay
HostAI
HostBuddy AI
RedCarpet Host
RueBaRue
SuiteOp
The Host Co
Touch Stay
Trustd.ai
Welcome Compass
YourWelcome
Housekeeping Services
Overview
Breezeway
Clyn
EZcare
Operto Teams
ResortCleaning
TIDY
Turno
Insurance
RentalGuardian [native]
InsuraGuest
Safely
Superhog
QuickBooks
Overview
Setup & Connecting
How Syncing Works
Settings & Mappings
Deposits
Common Issues & Questions
Batch Update Bookings
Reconciling Payments and Deposits Without Fees
Product or Service Item Mapping
Websites
Boostly
CraftedStays
Magnetic Strategy
RealTech
Webready
Other
Stays Group
Messaging
Overview
Communication History
Email Messaging
Overview
Email Templates and Triggers
Autoresponders
Create a pre-arrival email using email templates, triggers, and custom fields
Email Template Library
Overview
Cleaner Reminder
Discount for gap nights - automatically up-sell the night before or after the booking to the guest
Inquiry Available Response
Offer Travel Insurance to All Guests After Booking
Arrival Day Email
Day of Week Reminder
Post Stay Email
Pre-Arrival door lock code for Schlage
Pre-arrival door lock code
Receipt/Billing Summary/Invoice
Reminder to Guest to Sign Rental Agreement
Reminder to Myself - RA Has Not Been Signed
Review Request
Second payment reminder
Vrbo Inquiry Response
Channel Messaging
Overview
Channel Messaging With Guests
Channel Message Limitations
SMS Messaging
SMS Overview
SMS Overview
Setup & Configuration
SMS Common Issues & Questions
SMS Segments Calculator
System Messages
System Messages Overview
Suspend Guest System Messages
Templates
Templates Overview
Channel Templates
Email Templates
SMS Templates
Triggers
Overview
Setup & Configuration
Common Issues & Questions
Examples
Library
Example - Inquiry Reply for Rule Violation
Example - Inquiry Reply for Unavailable Dates
Example - Inquiry Reply for Missing Information
Example - Inquiry Reply for Bookable Quote
Example - Request Channel Guest for Contact Info and Sign Renter Agreement
Example - Request Channel Guest With Contact Info to Sign Renter Agreement
Example - Thank Your Guest, Who Booked on Your Website, for Booking Direct
Example - Notify Cleaning Staff of New Booking
Example - Notify Owner of New Booking
Example - Send Your Guest Who Booked on Your Website an Invoice or Receipt
Example - Send Booking Cancellation Notice to Channel Guest Without Contact Info
Example - Send Booking Cancellation Notice to Channel Guest With Contact Info
Example - Send Booking Cancellation Notice to Guest Who Booked on Your Website
Example - Notify Cleaning Staff of Cancellation
Example - Notify Owner of Cancellation
Example - Reminder to Yourself That Renter Agreement Has Not Been Signed
Example - Offer Travel Insurance to Channel Guest Without Contact Info
Example - Offer Travel Insurance to Channel Guest With Contact Info
Example - Offer Travel Insurance to Guest Who Booked on Your Website
Example - Offer Discounted Gap Night to Channel Guest Without Contact Info
Example - Offer Discounted Gap Night to Channel Guest With Contact Info
Example - Offer Discounted Gap Night to Guest Who Booked on Your Website
Example - Offer Deeply Discounted Gap Night to Channel Guest Without Contact Info
Example - Offer Deeply Discounted Gap Night to Channel Guest With Contact Info
Example - Offer Deeply Discounted Gap Night to Guest Who Booked on Your Website
Example - Send Arrival Information to Channel Guest Without Contact Info
Example - Send Arrival Information to Channel Guest With Contact Info
Example - Send Guest Arrival Information to Guest Who Booked on Your Website
Example - Notify Cleaning Staff of Special Prep for Upcoming Booking
Example - Notify Owner of Special Prep for Upcoming Booking
Example - Send Morning of Arrival Information to Channel Guest With Contact Info
Example - Send Morning of Arrival Information to Channel Guest With Contact Info
Example - Send Guest Morning of Arrival Information to Guest Who Booked on Your Website
Example - Remind Cleaning Staff About an Early Check-in and/or to Document the State of the Property
Example - Send Morning After Arrival Message to Channel Guest Without Contact Information to Ensure Everything is Alright
Example - Send Morning After Arrival Message to Channel Guest With Contact Information to Ensure Everything is Alright
Example - Send Morning After Arrival Message to Guest Who Booked on Your Website to Ensure Everything is Alright
Example - Remind Your Channel Guest Without Contact Info About Day of Week Task
Example - Remind Your Channel Guest With Contact Info About Day of Week Task
Example - Remind Guest Who Booked Through Your Website About Day of Week Task
Example - Send Departure Information to Channel Guest Without Contact Info
Example - Send Departure Information to Channel Guest With Contact Info
Example - Send Departure Information to Your Guest Who Booked on Your Website
Example - Remind Cleaning Staff About a Day of Week Task
Example - Remind Cleaning Staff About the Next Cleaning Date
Example - Send Morning of Departure Info to Channel Guest Without Contact Info
Example - Send Morning of Departure Info to Channel Guest With Contact Info
Example - Send Morning of Departure Information to Guest Who Booked on Your Website
Example - Remind Cleaning Staff About Guest Departure/Scheduled Cleaning and Document the State of the Property
Example - Send After Departure Thank You to Channel Guest Without Contact Information
Example - Send After Departure Thank You to Channel Guest With Contact Information
Example - Send After Departure Thank You to Guest Who Booked on Your Website
Suppressed Email Addresses
Overview
Blocked Email Domains
Verified Email Domains
Overview
Email From/Reply-To and Verified Sender
Namecheap
GoDaddy
Google Domains
Wix
OwnerRez APIs
API for Apps
Overview
Authentication
Sandbox Messaging
OAuth Apps
Webhooks
Rate Limiting
Creating Quotes and Bookings
API for Channel Integration
Overview
Setup & Configuration
Enumerations
Lodging Rate Fees, Discounts, & Taxes
MOR Channel How Payments Work
Example - Advertiser Index
Example - Advertiser Booking Index
Example - Advertiser Review Index
Example - Availability
Example - Availability Index
Example - Booking Creation
Example - Booking Details
Example - Query Booking Updates
Example - Contact Index
Example - Fast Availability
Example - Listing
Example - Listing Index
Example - Lodging Configuration
Example - Lodging Configuration Index
Example - Lodging Rate
Example - Lodging Rate Index
Example - Quote
Example - Review
Example - Review Index
Payment Processing
Payment Processing
Overview
Overview Video
Credit Cards
Checks Overview
Checks Video
PayPal
Custom Payment Video
Custom Payment Options
3-D Secure 2.0 (3DS2)
Common Issues & Questions
How to Handle Chargebacks
Stripe Process Unsafely Warning
PayPal versus Credit Card Processing
PayPal Statement Name
Why No Square Support
Processors & Gateways
The Whole List
Recommended
Changing
Alternate Names
Authorize.net
Clover (formerly Payeezy)
Converge
Lynnbrook Group
Lynnbrook Classic
PayPal
Plug'n Pay
Sage Payments
Stripe
USA ePay
Vacation Rental Payment (VRP) by Yapstone
Worldline
Property Management
Overview
Setup & Configuration
Common Issues & Questions
Expenses
Expenses Overview
Owner Statements
Owner Statements Overview
Extra Bookings
Missing Bookings
Owner Payouts
Direct Owner Payments
PM Lock
PM Lock Overview
Reporting
Overview
Common Issues & Questions
Reports (non-exhaustive)
Date Range
Available Nights Report
Empty Units Report
Payments Summary Report
Bookings Detail Report
Email List Report
Line Item Pivot Report
Taxes Detail Report
Listing Site Fees Report
Credit Card Processing History
Insurance Detail Report
Websites
Hosted Websites
Overview
Add Video to Your Photos Video
Add Video to Your Website
Add a Virtual Tour to Your Website
HTML Widgets
Adding a Blog
How to Add Custom Code
Common Issues and Questions
Hosted Website Customizations using CSS Magic
Customizations for Footers
Customizations for Headers
Customizations Headers & Menus
Create a Custom Page
Create a Video Page
Copy Your Existing Hosted Website
Facebook Chat Plugin
Facebook Sharing and Images
Home Page
Hosted Website Video
Links
Listing Site Tracking
Multiple area searches
Multi-Property Hosted Website Dynamic Photo Layout Option
Hosted Website SEO Optimization
Prominent Amenities
Rates Display
Redirect Back to Your Website After Booking
Single to Multiple Property Website
Going Live w/ Domain Name
Setting DNS for GoDaddy
Setting DNS for NameCheap
Setting DNS for Squarespace Domains
Tags
Transitioning from my old site
Integrated Websites
Overview
Property Sharing
Property Sharing
Widgets
Overview
Setting up widgets for inquiries, bookings, availability, rates and reviews
Adding Widgets to Weebly
Adding Widgets to Wix
Adding Widgets to WordPress
Adding Widgets to WordPress Video
Cross-Domain Analytics
CSS Magic for Widgets
Common Issues & Questions
Fix 403 Error by Whitelisting in WordFence
Prepopulating Widget Fields
Website Widgets Video
Widget Settings
Adding Widgets to SquareSpace
WordPress Plugin
Overview
Common Issues and Questions
Setup & Connecting
Shortcodes
WordPress Designers
WordPress Plugin Video
Changelog
2024
Update October 2, 2024
Update September 25, 2024
Update September 18, 2024
Update September 11, 2024
Update September 4, 2024
Update August 28, 2024
Update August 21, 2024
Update August 14, 2024
Update August 7, 2024
Update July 31, 2024
Update July 24, 2024
Update July 17, 2024
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Update May 1, 2024
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Update March 27, 2024
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Update February 28, 2024
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Update January 31, 2024
Update January 24, 2024
Update January 17, 2024
Update January 10, 2024
Update January 3, 2024
2023
Update December 20, 2023
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2022
Update December 23, 2022
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Update January 17, 2022
2021
Update December 23, 2021
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2020
Update December 21, 2020
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Update Feb 10, 2020
Update Feb 3, 2020
Update Jan 20, 2020
Update Jan 13, 2020
2019
Update Dec 30, 2019
Update Dec 16, 2019
Update Dec 9, 2019
Update Dec 2, 2019
Support Videos
9:21m
A Bird's Eye View
This video provides a high-level walk-through of how OwnerRez looks across all its menus and features. It doesn't dive deep into each area - that would take hours of video - but this will give you a great idea of what to expect.
All Videos
Show Getting Started >> Tools
All
Channel Management
Airbnb
Calendar Import/Export
Channel Bridge
Channel Management
Houfy
Listing Site Integration
Vrbo
Core Concepts
Bookings, Quotes, Inquiries
Damage Protection
Fields
Overview
Properties
Rates
Rules
Tags
Taxes
Team Access
Theming
Travel Insurance
Getting Started
Calendar Testing
Rate Testing
Supported Devices
Tools
Integrations
Automation
QuickBooks
Messaging
Email Messaging
SMS Messaging
System Messages
Verified Email Domains
Payment Processing
Payment Processing
Property Management
Expenses
Websites
Hosted Websites
Widgets
WordPress Plugin
Sort by Recently Updated
Recently Updated
Newest
Oldest
Title
1:41m
Direct Rate Tester