Guest communication for your rental includes interactions before, during, and after a guest's stay. Effective communication provides clear instructions and fosters a welcoming environment. Good guest messaging builds trust, enhances the guest experience, leads to positive reviews and repeat bookings, and helps avoid misunderstandings while ensuring compliance with house rules. Overall, it contributes to the success of your rental business.
This support article outlines best practices for guest messaging using OwnerRez tools, such as email, channel, and SMS templates and triggers. If you haven't already, we recommend reviewing our Messaging Overview support article.
For instructions on how to use the template and trigger instructions on the linked support articles, see our Using the Template and Trigger Library support article.
- Webinars
- Support Articles
- Pre-booking
- Pre-arrival
- Mid-stay
- Post-departure